I have Express Item Code [redacted] This laptop has a faulty USB portA USB adapter broke off inside of the USB portThis is due to faulty workmanshipWhen I called on 3/15/at 21:00, I spoke with [redacted] (Emp# [redacted] ) who informed me that the service would be a paid serviceWhen I was escalated to a paid support option, I was told by [redacted] that the motherboard would need to be replaced at a cost of $This is unacceptable for a product made by a company with Dell's reputation for quality and support
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
I purchased a InVizio UHD 4k TV (Order# [redacted] ) from Dell on 6/22/ This item was received with a damaged screen I was sent a replacement InVizio UHD 4k TV (Order# [redacted] ), this was received with internal damage and needed to be replaced I received a 3rd TV, this time [redacted] InLG UHD 4k TV (Order# [redacted] ) this was received with internal damage and also needed to be replaced I was shipped a 4th TV another InLG UHD 4k TV (Order# CANNOT FIND) This was received with a broken screen Dell has told me via email that I can no longer receive a replacement for this TV and I will need to receive a refund After hours of being on the phone, I have been told by Dell that they will not issue a refund either They have started charging me fees for the TVs that they have not scheduled to pickup from my home
I purchased the Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfrom Dell.com's websiteSeveral days after placing my order, Dell cancelled the order claiming that there was a "pricing error." However, Dell still is advertising this monitor bundle on their website: [redacted]
I purchased the Inspiron laptop on September of The laptop worked fine for a few months, but after awhile we noticed that the laptop's speaker blewSo I decided to send the laptop in to Dell's repair depotWe thought everything was fine until we had received our package and opened the product up again after receiving itThe cover of the laptop looked as if it was keyed while it was in the repair depot, having major scratches on the top coverAfterwards we were skeptical of sending the laptop back to Dell's repair depot, afraid that the laptop would return batteredInstead Dell decided to send a technician to repair the top cover of the laptopA few months later, around September of 2017, We had realized that the laptop was having issues with its top left hinge of the rear coverAfter contacting Dell's support team about the matter, they told us that they could not repair the laptop without cost because it was classified as physical damage and referred us to their o
In March 2016, I purchased a Dell Inspiron laptop for close to $and within weeks I was having major issues with it Dell customer service was of no help and I contacted executive office The acknowledged was defective and would not give me refund even though was within day Dell refund policy Instead they sent another new laptop which I reluctantly accepted and now less than months I am again having major issues and Dell customer service again bailed on me and will not resolve it Again executive customer service gets involved and they wont refund my money even though I should qualify as it replaces one that did previously qualify They are not sending me onsite service or the parts I need instead I am getting the run around
Back in December I ordered a laptop from Dell, thinking I would have the same good experiences I have had as a Dell customer for the last yearsIt was the worst experience I have ever had, and continues to beIt took weeks for the laptop to reach meAfter it the first week passed of not receiving it I called Dell - I was transferred FIVE TIMES to different departments, to find out that the order had not been confirmed through Dell's error of not contacting meAfter that initial phone call it took two more weeks to get the computer, and when I asked about being refunded the extra $I paid to have the laptop express shipped when I ordered it, I was told noEver since then this computer has been a NIGHTMAREIt turns off anytime a video is played from the internetI have tried using Dell's built in diagnostic tools and it can't even complete the scanI have sent the laptop to my computer repair guy THREE TIMES in the last month (and am about to send it back AGAIN), because it keeps doing the same thingI spent almost $on a PIECE OF JUNKI will never order from Dell again!
Hello, our dell XPS laptop(Service Tag [redacted] ) has had three different motherboards replaced (Request #: [redacted] - Created: May 19, 2016, [redacted] - March 12, 2016, #: [redacted] - May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
The retailer redirected my order to their location after a complete saleThey did not inform me of the change and did this via the shipperOnly after I questioned it they provided the info that they cancelled my order due to a price errorThere may have been an error but they violated their terms of sale, which states after shipping the product is the buyers propertyThey have yet to reimburse me and the order still shows active and shipped in their systemThey have not cancelled my orderI believe they will claim that I refused delivery but that is as they changed the destination to a non-existent address long after shipping
Laptop failed under warranty period, was offered ship in service with to day return Laptop was shipped 2/23/And has yet to be returned or repaired On 3/6/Supervisor told me it would be shipped one in one to two days expedited prior to me leaving for HawaiiThat never happened and I was forced to buy a new laptop because I needed the laptop to do business
Service Tag: [redacted] Service Request Number: [redacted] I bought a laptop from Dell, and I had it repaired while under warrantyApprox months ago it was repaired, and now the same issues are happening, and it is now out of warrantyThe do not want to repair the laptop UNLESS I pay for itThe laptop has never worked properlyThey repaired problems on the laptop when I sent it in for the one problem I was aware of The laptop is no good, and they offered me a refurbished laptop that I should have takenThey knew the laptop was no goodThe laptop is only year and old - and it will NOT even turn onThey need to repair the laptop, give me another one, or give me my money back For this amount of money you should not be left with a product that doesn't work! I just spoke to Jude, who transferred me to his supervisor *** They only want my money, they won't stand by their productThe product is not that old, should not be having so many problems
[redacted] Who the [redacted] canceled my order??? I had chat with agent ( [redacted] *) on 2/22/: 12:32pm to NOT to cancel my order But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on??? Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/[redacted] Session: [redacted] Dell ID#: [redacted] I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!! ***
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
I bought a Samsung Inch LED TV UN32J4000AF HDTV at dell.com(US) 209.87(including tax) at Feb 1st I bought this TV because it was in promotion giving 100$ CouponAfter I charged it, I was confirmed by customer chat counselor whose last name is [redacted] He admitted that I was entitled to get 100$ coupon, and make sure for me to wait 10-days from the date of invoice(I have photo record of this and Dell has it on its system, too) Today(Feb 2016), I was counselled by chatting counselor whose name was [redacted] ***, and he said there is no record of promotion in my order and he asked me the proofs While I was uploading my screenshot proof, he just left the chatI was mad so I called to Dell for customer support, and a counselor having indian pronunciation in telephone line said I would not be entitled to get the 100$ coupon The reason is that my order was completed when the promotion endHe said that promotion end in 7am of Feb so he said Dell will give the 100$ coupon
We placed an internet order for a Dell laptop computer (in the amount of $411.27) that was received by Dell on February The order was shipped on February and we received it via UPS shortly thereafter Upon receiving it, however, we found out that the product was completely defective -- the computer would not boot up into Windows We called IT support, but they were not able to resolve the problem, so we returned the product (via UPS) for a full refund on March We were told that the refund would post to our credit card account within business days It is now weeks (days) later and we have still not received the refund What is more, after the initial days we have called weekly to inquire as to the status of our refund We have been told at different times that it will be 3-more business days, that there is a system glitch, that they have "expedited" our request, that there is a credit department problem that it will be more business days,
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
I purchased a computer from Dell in November In September 2018, while the computer was still under warranty, it stopped working Dell has not resolved the problem and I have spent countless hours, and missed multiple days of work, to accommodate their service schedule etc Dell would tell me that a tech was scheduled to come to my house, I would take off work to stay at home and wait for the tech, and then the tech would never show up No phone call or anything Then finally, techs did show up to work on the computer multiple times but without success Dell also charged me $because initially they said that what was wrong with the computer did not fall under the warranty Later, since no one could get the computer working, they said it did fall under the warranty so they should have refunded me that money, but even though I have asked for my money to be refunded multiple times, I have not received my money back Also, not having a working computer at home has preven
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I bought an Inspiron 13, Series about year and a half agoThe only way I can describe this laptop is trash, it is nothing but thatThe laptop had so many issues from the beginning that the so-called technicians didn't help at allThis is a fraud, it is a horrible product and people should stay away from buying from this company
I bought a Dell laptop computer and it has the following problems; 1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers 2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist 3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
I have Express Item Code [redacted] This laptop has a faulty USB portA USB adapter broke off inside of the USB portThis is due to faulty workmanshipWhen I called on 3/15/at 21:00, I spoke with [redacted] (Emp# [redacted] ) who informed me that the service would be a paid serviceWhen I was escalated to a paid support option, I was told by [redacted] that the motherboard would need to be replaced at a cost of $This is unacceptable for a product made by a company with Dell's reputation for quality and support
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
I purchased a InVizio UHD 4k TV (Order# [redacted] ) from Dell on 6/22/ This item was received with a damaged screen I was sent a replacement InVizio UHD 4k TV (Order# [redacted] ), this was received with internal damage and needed to be replaced I received a 3rd TV, this time [redacted] InLG UHD 4k TV (Order# [redacted] ) this was received with internal damage and also needed to be replaced I was shipped a 4th TV another InLG UHD 4k TV (Order# CANNOT FIND) This was received with a broken screen Dell has told me via email that I can no longer receive a replacement for this TV and I will need to receive a refund After hours of being on the phone, I have been told by Dell that they will not issue a refund either They have started charging me fees for the TVs that they have not scheduled to pickup from my home
I purchased the Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfrom Dell.com's websiteSeveral days after placing my order, Dell cancelled the order claiming that there was a "pricing error." However, Dell still is advertising this monitor bundle on their website: [redacted]
I purchased the Inspiron laptop on September of The laptop worked fine for a few months, but after awhile we noticed that the laptop's speaker blewSo I decided to send the laptop in to Dell's repair depotWe thought everything was fine until we had received our package and opened the product up again after receiving itThe cover of the laptop looked as if it was keyed while it was in the repair depot, having major scratches on the top coverAfterwards we were skeptical of sending the laptop back to Dell's repair depot, afraid that the laptop would return batteredInstead Dell decided to send a technician to repair the top cover of the laptopA few months later, around September of 2017, We had realized that the laptop was having issues with its top left hinge of the rear coverAfter contacting Dell's support team about the matter, they told us that they could not repair the laptop without cost because it was classified as physical damage and referred us to their o
In March 2016, I purchased a Dell Inspiron laptop for close to $and within weeks I was having major issues with it Dell customer service was of no help and I contacted executive office The acknowledged was defective and would not give me refund even though was within day Dell refund policy Instead they sent another new laptop which I reluctantly accepted and now less than months I am again having major issues and Dell customer service again bailed on me and will not resolve it Again executive customer service gets involved and they wont refund my money even though I should qualify as it replaces one that did previously qualify They are not sending me onsite service or the parts I need instead I am getting the run around
Back in December I ordered a laptop from Dell, thinking I would have the same good experiences I have had as a Dell customer for the last yearsIt was the worst experience I have ever had, and continues to beIt took weeks for the laptop to reach meAfter it the first week passed of not receiving it I called Dell - I was transferred FIVE TIMES to different departments, to find out that the order had not been confirmed through Dell's error of not contacting meAfter that initial phone call it took two more weeks to get the computer, and when I asked about being refunded the extra $I paid to have the laptop express shipped when I ordered it, I was told noEver since then this computer has been a NIGHTMAREIt turns off anytime a video is played from the internetI have tried using Dell's built in diagnostic tools and it can't even complete the scanI have sent the laptop to my computer repair guy THREE TIMES in the last month (and am about to send it back AGAIN), because it keeps doing the same thingI spent almost $on a PIECE OF JUNKI will never order from Dell again!
Hello, our dell XPS laptop(Service Tag [redacted] ) has had three different motherboards replaced (Request #: [redacted] - Created: May 19, 2016, [redacted] - March 12, 2016, #: [redacted] - May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
The retailer redirected my order to their location after a complete saleThey did not inform me of the change and did this via the shipperOnly after I questioned it they provided the info that they cancelled my order due to a price errorThere may have been an error but they violated their terms of sale, which states after shipping the product is the buyers propertyThey have yet to reimburse me and the order still shows active and shipped in their systemThey have not cancelled my orderI believe they will claim that I refused delivery but that is as they changed the destination to a non-existent address long after shipping
Laptop failed under warranty period, was offered ship in service with to day return Laptop was shipped 2/23/And has yet to be returned or repaired On 3/6/Supervisor told me it would be shipped one in one to two days expedited prior to me leaving for HawaiiThat never happened and I was forced to buy a new laptop because I needed the laptop to do business
Service Tag: [redacted] Service Request Number: [redacted] I bought a laptop from Dell, and I had it repaired while under warrantyApprox months ago it was repaired, and now the same issues are happening, and it is now out of warrantyThe do not want to repair the laptop UNLESS I pay for itThe laptop has never worked properlyThey repaired problems on the laptop when I sent it in for the one problem I was aware of The laptop is no good, and they offered me a refurbished laptop that I should have takenThey knew the laptop was no goodThe laptop is only year and old - and it will NOT even turn onThey need to repair the laptop, give me another one, or give me my money back For this amount of money you should not be left with a product that doesn't work! I just spoke to Jude, who transferred me to his supervisor *** They only want my money, they won't stand by their productThe product is not that old, should not be having so many problems
[redacted] Who the [redacted] canceled my order??? I had chat with agent ( [redacted] *) on 2/22/: 12:32pm to NOT to cancel my order But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on??? Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/[redacted] Session: [redacted] Dell ID#: [redacted] I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!! ***
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
I bought a Samsung Inch LED TV UN32J4000AF HDTV at dell.com(US) 209.87(including tax) at Feb 1st I bought this TV because it was in promotion giving 100$ CouponAfter I charged it, I was confirmed by customer chat counselor whose last name is [redacted] He admitted that I was entitled to get 100$ coupon, and make sure for me to wait 10-days from the date of invoice(I have photo record of this and Dell has it on its system, too) Today(Feb 2016), I was counselled by chatting counselor whose name was [redacted] ***, and he said there is no record of promotion in my order and he asked me the proofs While I was uploading my screenshot proof, he just left the chatI was mad so I called to Dell for customer support, and a counselor having indian pronunciation in telephone line said I would not be entitled to get the 100$ coupon The reason is that my order was completed when the promotion endHe said that promotion end in 7am of Feb so he said Dell will give the 100$ coupon
We placed an internet order for a Dell laptop computer (in the amount of $411.27) that was received by Dell on February The order was shipped on February and we received it via UPS shortly thereafter Upon receiving it, however, we found out that the product was completely defective -- the computer would not boot up into Windows We called IT support, but they were not able to resolve the problem, so we returned the product (via UPS) for a full refund on March We were told that the refund would post to our credit card account within business days It is now weeks (days) later and we have still not received the refund What is more, after the initial days we have called weekly to inquire as to the status of our refund We have been told at different times that it will be 3-more business days, that there is a system glitch, that they have "expedited" our request, that there is a credit department problem that it will be more business days,
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
I purchased a computer from Dell in November In September 2018, while the computer was still under warranty, it stopped working Dell has not resolved the problem and I have spent countless hours, and missed multiple days of work, to accommodate their service schedule etc Dell would tell me that a tech was scheduled to come to my house, I would take off work to stay at home and wait for the tech, and then the tech would never show up No phone call or anything Then finally, techs did show up to work on the computer multiple times but without success Dell also charged me $because initially they said that what was wrong with the computer did not fall under the warranty Later, since no one could get the computer working, they said it did fall under the warranty so they should have refunded me that money, but even though I have asked for my money to be refunded multiple times, I have not received my money back Also, not having a working computer at home has preven
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I bought an Inspiron 13, Series about year and a half agoThe only way I can describe this laptop is trash, it is nothing but thatThe laptop had so many issues from the beginning that the so-called technicians didn't help at allThis is a fraud, it is a horrible product and people should stay away from buying from this company
I bought a Dell laptop computer and it has the following problems; 1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers 2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist 3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen