I ordered a Dell computer on December 10th to be delivered between December 15- Dell chose CEVA logistics as the shipping company, even though the link from the Dell website for the tracking number takes you to the Fwebsite Found out it was shipped by CEVA by chatting with a Dell representative As of today 1/4/18, we have still not received the computer, even though the CEVA site shows it was delivered on 12/at 06:amWe spoke with Dell customer service on four different occasions, 12/21, 12/22/, 12/29, and 1/4/about the computer not being delivered The Dell supervisor told me today that the "logistics" team is investigating the delivery and they are waiting to have confirmation that the computer was not delivered on 12/28/ On three of the occations the Dell representative tried to call CEVA and was not able to get them on the phone I also tried to contact CEVA on at least ten occasions and was not able to get them on the phone
I purchase a brand new computer from Dell on 07/29/it was delivered in August On 02/23/my hard driver crashed I call dell technical support spoke to [redacted] for hours In the end their was nothing they could do but send a tech to my home to replace the hard drive I paid $so I could keep the hard drive I had because it had all my personal information on it I was told that once the tech comes out, then I need to call back dell to have all programs I originally have re-installed I call back dell once the tech came out and now is were the "bait and switch" started I was told I could not get back the Microsoft programs because I did not save the KEY Which is unfair Dell see were I bought the program I DID NOT STEEL IT Secondly, my printer no longer works with the computer That did not require a KEY but dell is stating that because my printer is not covered under extended warranty they will not hook it back up with out me paying again If my comput
I called dell and got transfered times and the third time they put me on hold and they hung up on me and have never called back im having a graphics/ video issue with product and problem still not fixed and the second dept I got transferred too said my warranty only covers hardware issue when I bought laptop it said full warranty so this should be covered but was told it wasnt
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number [redacted] On March 7th I call and was told refund would be in my account on March 10th On March 9th I was told March 18th On March 29th I was told hours I am out of patience this is almost days past the original promise
Dell intentionally didn't process payment so they can leverage a new sale without a discounted priceI purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justificationI followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process paymentAfter communicating this with Dell, no one seemed to know how to process the payment in their endAs of 12/they randomly canceled my order without notice making my original discounted purchase null and voidThey suggested resubmitting the order at full priceWhat occurred here is not only fraudulent but very dishonest to customersI've read several other similar complaintsLooks like a scammy tactic in order for them to recoup on sales loss
I submitted the refund request 20 days ago and was told that I should be able to receive the refund within 5~6 business days. But still I have not received the refund. I just chatted with Dell online customer agent and was told that I need to contact Dell security department at ###-###-####. So I did. I called this number several times and had a very bad experience! My call was keep being transferred from one customer agent to another and nobody really solve the issue for me.
I had Bought a Dell Laptop at Best Buy in Fargo, ND on March 2017. I just recently spilled water with crystal lite in it on the keyboard. I cleaned it up right after it happened. On the laptop itself, it says it is spill resistant. Well, if it truly was spill resistant, it would be working now. I had called Dell and they sent Fed Ex to come pick up the laptop. It is still under warranty till March 2018. I was told by Dell that I had to pay 349.00 to get a new Motherboard, Palm Rest, Memory and Audio board all need to be replaced. I paid 405.00 for the laptop. They have now said that if I pay 359.00. I was told that the warranty is only for manufactures defect. Well, It is a defect, the keyboard wasn't water resistant otherwise, the motherboard and everything else wouldn't have been ruined. I would never have placed a glass with liquid in on right by my keyboard if it didn't say spill resistant. They give a sense of security by saying that it is water resistant. I called
I called into the call center because the mouse for my computer stopped working. I have only had this computer since March/April of 2017 so, it is well under the warranty. When I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thing. He proceeded to retain the fact it was wear and tear and I told him there was no way. I told him that I would be contacting the RevDex.com. He put me on hold and then hung up the phone. So, I called back again to get hung up on again. At that point I was not wasting my time with the customer service reps. They were extremely unprofessional hanging up on a customer and that is completely uncalled for. I gave both of them my CBR information and neither has called me back. I waited a week for them to do so, before I filed this complaint.
I recently purchased Office to install on a computer I bought from Dell. It was delivered "virtually" and I have attempted to follow instructions to install it. However, the instructions I was given do not match with the procedures that arise as I follow prompts. I have accordingly found myself stuck. I filled out the lengthy required information required to send an email describing my problem and requesting help. I first received an email "thanking me for my purchase", but no other help. Next I received an email, again "thanking me for my purchase," but then it proceeded to give me the exact same instructions that I received at the time of my original purchase and which did not work. I have already been made to wait a week to utilize Office on my computer, and now I will likely wait much longer. I have received poor service from Dell before when I purchased a computer through them, and would not be purchasing from them again, but that I had credit with them in the form of a gift card.
I had been in contact with Dell since the purchase of my laptop. They kept telling me the issues were with my internet provider. I changed internet providers and still had the issues. I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue. They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did. The system would be repaired and returned within 10-12 business days. The Email came in "ETA in your address is Mon 8/22/2016 by 8:00 pm". It did not show. I followed the tracking number the following day and the remark was "Customer no longer in [redacted] , returned to Dell. Customer moved" I live in **, shipped the system from **, paid for it in **. As of one hour ago, I had no information on my computer. NO ONE from DELL would answer my Emails or phone calls, in fact today I was told by [redacted] at 12:41EST that I did not exist in the DELL System either under name
DELL Incident # [redacted] : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, [redacted] ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician [redacted] *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I placed an order on 11/18/on the www.dell.com website for the Dell dual Monitor Bundle-Pwith MDSThe item number is 469-In the description and also in the picture of the product, it says that the product comes with dual monitors (P2213) and the dual monitor stand (MDS14.) The total amount on the site is $After adding a promotional code and including taxes and shipping, the total came out to $I paid and put my order inThis amount was taken out of my credit card and I received my confirmation emailOn 11/21/16, I received my dell package, but the package only had the stand inside the box It was missing the monitorsIt was only partial of what I orderedIt only came with the stand for the dual monitors but NO monitors themselvesI called and spoke to customer service with a representative and then even spoke to her supervisor and both were no help at allThey told me that the item was "out of stock" and just offered me a refundI do not want
I have been experiencing several problems with Dell customer service since my original purchase last October The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I bought a laptop with Microsoft Home and Student from Dell in 04/and the computer did not work properlyI called and asked for a replacementI had a hard time and spoke with at least different people about the computer not working until I spoke with headquarters and they agreed to send me a replacementWhen I received the replacement it did not have Microsoft Home and StudentI tried to active the software on my computer and it says I am not able to because I already used the keyI called different times and spoke with serval people about installing the product on my computerSome of the people I spoke with said they did not have proof of me buying the software and then others said yes they see that I bought itI have called serval times prior to today and have gotten nowhere Today I have called and I have been transferred times (as I write this ,I expect to be transferred many more times)
Dell order number [redacted] tracking#: [redacted] All four shipments were returned to shipper because FedEx doesn't have the correct address All packages were delivered to Dell warehouse on 12/10/ I placed my order with the completed address, but Dell's system deleted the first line of my address I contacted Dell several times to ask them to update my shipping address to FedEx, but the address was not updated and FedEx send them back to Dell after hold for days I have a Service Request Number [redacted] , but no one contacts me I've waited for two weeks about this order and contacted Dell at least timesEvery time they ask me to wait Just a very simple problemPlease reship the replacements to me with the completed address as soon as possible
In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number [redacted] The package was delivered via UPS tracking number # [redacted] When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# [redacted] )At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
I have a Dell laptop with only three programs on it: Microsoft Office, Firefox, and BitDefender The computer is running very slowly, and the DISK usage shows as 100%Needless to say, this should not be the case While the computer is out of warranty, I feel as though the customer service is very lackingThey were rude, unwilling to provide assistance, and kept trying to push a premium warranty of $They gave me no other options or at the very least, a link to somewhere that could help fix the issue Then, as I got bounced around customer service: [redacted] ***, ID [redacted] told me there was nothing I could do and he could not help meHe also denied me when I said I wanted to file a complaint I was transferred to some automated line, where I was again denied the opportunity to lodge a complaint Finally transferred to global escalation teamSpeaking with [redacted] (ID [redacted] ), I was told that she was the furthest I could goThat, in fact, there is no on
I ordered 'Download Adobe Photoshop & Premiere Elements Student & Teacher Version" via Dell online chat on 9/1/This was the version of Adobe Photoshop recommended by the Dell Chat agentI could not register and use this product because Adobe requires proof you are a teacher or a student during thesoftware registration processA few Dell agents mentioned there should be a work around, there was notThis in itself seems odd, the work around I have been trying to get a refund ($84.79) since 9/1/I have tried phone and chat sessions and have yet to have this resolved Please help me obtain my LONG over due refundDue to Dells total lack of responsiveness I would prefer full refund of $credited back to my credit card The Dell order number was [redacted] Case number [redacted]
I ordered a Dell computer on December 10th to be delivered between December 15- Dell chose CEVA logistics as the shipping company, even though the link from the Dell website for the tracking number takes you to the Fwebsite Found out it was shipped by CEVA by chatting with a Dell representative As of today 1/4/18, we have still not received the computer, even though the CEVA site shows it was delivered on 12/at 06:amWe spoke with Dell customer service on four different occasions, 12/21, 12/22/, 12/29, and 1/4/about the computer not being delivered The Dell supervisor told me today that the "logistics" team is investigating the delivery and they are waiting to have confirmation that the computer was not delivered on 12/28/ On three of the occations the Dell representative tried to call CEVA and was not able to get them on the phone I also tried to contact CEVA on at least ten occasions and was not able to get them on the phone
I purchase a brand new computer from Dell on 07/29/it was delivered in August On 02/23/my hard driver crashed I call dell technical support spoke to [redacted] for hours In the end their was nothing they could do but send a tech to my home to replace the hard drive I paid $so I could keep the hard drive I had because it had all my personal information on it I was told that once the tech comes out, then I need to call back dell to have all programs I originally have re-installed I call back dell once the tech came out and now is were the "bait and switch" started I was told I could not get back the Microsoft programs because I did not save the KEY Which is unfair Dell see were I bought the program I DID NOT STEEL IT Secondly, my printer no longer works with the computer That did not require a KEY but dell is stating that because my printer is not covered under extended warranty they will not hook it back up with out me paying again If my comput
I called dell and got transfered times and the third time they put me on hold and they hung up on me and have never called back im having a graphics/ video issue with product and problem still not fixed and the second dept I got transferred too said my warranty only covers hardware issue when I bought laptop it said full warranty so this should be covered but was told it wasnt
On Feb 4th, I returned my dell laptop for a refund The sent me an email stating I would receive my refund in days....Service Request Number [redacted] On March 7th I call and was told refund would be in my account on March 10th On March 9th I was told March 18th On March 29th I was told hours I am out of patience this is almost days past the original promise
Dell intentionally didn't process payment so they can leverage a new sale without a discounted priceI purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justificationI followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process paymentAfter communicating this with Dell, no one seemed to know how to process the payment in their endAs of 12/they randomly canceled my order without notice making my original discounted purchase null and voidThey suggested resubmitting the order at full priceWhat occurred here is not only fraudulent but very dishonest to customersI've read several other similar complaintsLooks like a scammy tactic in order for them to recoup on sales loss
I submitted the refund request 20 days ago and was told that I should be able to receive the refund within 5~6 business days. But still I have not received the refund. I just chatted with Dell online customer agent and was told that I need to contact Dell security department at ###-###-####. So I did. I called this number several times and had a very bad experience! My call was keep being transferred from one customer agent to another and nobody really solve the issue for me.
I had Bought a Dell Laptop at Best Buy in Fargo, ND on March 2017. I just recently spilled water with crystal lite in it on the keyboard. I cleaned it up right after it happened. On the laptop itself, it says it is spill resistant. Well, if it truly was spill resistant, it would be working now. I had called Dell and they sent Fed Ex to come pick up the laptop. It is still under warranty till March 2018. I was told by Dell that I had to pay 349.00 to get a new Motherboard, Palm Rest, Memory and Audio board all need to be replaced. I paid 405.00 for the laptop. They have now said that if I pay 359.00. I was told that the warranty is only for manufactures defect. Well, It is a defect, the keyboard wasn't water resistant otherwise, the motherboard and everything else wouldn't have been ruined. I would never have placed a glass with liquid in on right by my keyboard if it didn't say spill resistant. They give a sense of security by saying that it is water resistant. I called
I called into the call center because the mouse for my computer stopped working. I have only had this computer since March/April of 2017 so, it is well under the warranty. When I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thing. He proceeded to retain the fact it was wear and tear and I told him there was no way. I told him that I would be contacting the RevDex.com. He put me on hold and then hung up the phone. So, I called back again to get hung up on again. At that point I was not wasting my time with the customer service reps. They were extremely unprofessional hanging up on a customer and that is completely uncalled for. I gave both of them my CBR information and neither has called me back. I waited a week for them to do so, before I filed this complaint.
I recently purchased Office to install on a computer I bought from Dell. It was delivered "virtually" and I have attempted to follow instructions to install it. However, the instructions I was given do not match with the procedures that arise as I follow prompts. I have accordingly found myself stuck. I filled out the lengthy required information required to send an email describing my problem and requesting help. I first received an email "thanking me for my purchase", but no other help. Next I received an email, again "thanking me for my purchase," but then it proceeded to give me the exact same instructions that I received at the time of my original purchase and which did not work. I have already been made to wait a week to utilize Office on my computer, and now I will likely wait much longer. I have received poor service from Dell before when I purchased a computer through them, and would not be purchasing from them again, but that I had credit with them in the form of a gift card.
I had been in contact with Dell since the purchase of my laptop. They kept telling me the issues were with my internet provider. I changed internet providers and still had the issues. I finally got a "Dell Tech" to come into my computer and could see the issues happening and agreed it was a warranty issue. They sent me a shipping label and asked me to mail the computer to their center in Round Rock Texas which I did. The system would be repaired and returned within 10-12 business days. The Email came in "ETA in your address is Mon 8/22/2016 by 8:00 pm". It did not show. I followed the tracking number the following day and the remark was "Customer no longer in [redacted] , returned to Dell. Customer moved" I live in **, shipped the system from **, paid for it in **. As of one hour ago, I had no information on my computer. NO ONE from DELL would answer my Emails or phone calls, in fact today I was told by [redacted] at 12:41EST that I did not exist in the DELL System either under name
DELL Incident # [redacted] : I had purchased DELL Premium Support contract for a year from DELL on Dec 10, I sent my computer to DELL CTS Laptop Repair, [redacted] ***" for repair as my All-in-one touch screen monitor was not functioning I received my computer but the monitor came without screws to mount on the standI called up Dell and explained that they did not provide screws with which I could mount my computer on the stand, they said they would send me but till today they did not provide me anything After I received I started downloading all my private files into my desktop & Downloading my private information, at that time I did not know my computer screen was not functioning properlyTwo days later DELL computer technician [redacted] *** called me times on Feb-10, then I called him back at 9:pm EST, He sent me an email and told to click on the DELLconnect link so that he could connect remotely and take access to my
I placed an order on 11/18/on the www.dell.com website for the Dell dual Monitor Bundle-Pwith MDSThe item number is 469-In the description and also in the picture of the product, it says that the product comes with dual monitors (P2213) and the dual monitor stand (MDS14.) The total amount on the site is $After adding a promotional code and including taxes and shipping, the total came out to $I paid and put my order inThis amount was taken out of my credit card and I received my confirmation emailOn 11/21/16, I received my dell package, but the package only had the stand inside the box It was missing the monitorsIt was only partial of what I orderedIt only came with the stand for the dual monitors but NO monitors themselvesI called and spoke to customer service with a representative and then even spoke to her supervisor and both were no help at allThey told me that the item was "out of stock" and just offered me a refundI do not want
I have been experiencing several problems with Dell customer service since my original purchase last October The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I bought a laptop with Microsoft Home and Student from Dell in 04/and the computer did not work properlyI called and asked for a replacementI had a hard time and spoke with at least different people about the computer not working until I spoke with headquarters and they agreed to send me a replacementWhen I received the replacement it did not have Microsoft Home and StudentI tried to active the software on my computer and it says I am not able to because I already used the keyI called different times and spoke with serval people about installing the product on my computerSome of the people I spoke with said they did not have proof of me buying the software and then others said yes they see that I bought itI have called serval times prior to today and have gotten nowhere Today I have called and I have been transferred times (as I write this ,I expect to be transferred many more times)
Dell order number [redacted] tracking#: [redacted] All four shipments were returned to shipper because FedEx doesn't have the correct address All packages were delivered to Dell warehouse on 12/10/ I placed my order with the completed address, but Dell's system deleted the first line of my address I contacted Dell several times to ask them to update my shipping address to FedEx, but the address was not updated and FedEx send them back to Dell after hold for days I have a Service Request Number [redacted] , but no one contacts me I've waited for two weeks about this order and contacted Dell at least timesEvery time they ask me to wait Just a very simple problemPlease reship the replacements to me with the completed address as soon as possible
In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall
I placed my order on 11/28/The original date of delivery was 12/5/Since then it has been changed THREE timesThe latest expected date of delivery is 12/27/Every time I've contacted customer service (both by email and phone), I have been lied to that this next date is for sure going to be the day my order is deliveredI have taken off work TWICE in order to be sure that I could sign for my deliveryI am beyond infuriated with the way Dell's customer service has handled this
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number [redacted] The package was delivered via UPS tracking number # [redacted] When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# [redacted] )At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
I have a Dell laptop with only three programs on it: Microsoft Office, Firefox, and BitDefender The computer is running very slowly, and the DISK usage shows as 100%Needless to say, this should not be the case While the computer is out of warranty, I feel as though the customer service is very lackingThey were rude, unwilling to provide assistance, and kept trying to push a premium warranty of $They gave me no other options or at the very least, a link to somewhere that could help fix the issue Then, as I got bounced around customer service: [redacted] ***, ID [redacted] told me there was nothing I could do and he could not help meHe also denied me when I said I wanted to file a complaint I was transferred to some automated line, where I was again denied the opportunity to lodge a complaint Finally transferred to global escalation teamSpeaking with [redacted] (ID [redacted] ), I was told that she was the furthest I could goThat, in fact, there is no on
I ordered 'Download Adobe Photoshop & Premiere Elements Student & Teacher Version" via Dell online chat on 9/1/This was the version of Adobe Photoshop recommended by the Dell Chat agentI could not register and use this product because Adobe requires proof you are a teacher or a student during thesoftware registration processA few Dell agents mentioned there should be a work around, there was notThis in itself seems odd, the work around I have been trying to get a refund ($84.79) since 9/1/I have tried phone and chat sessions and have yet to have this resolved Please help me obtain my LONG over due refundDue to Dells total lack of responsiveness I would prefer full refund of $credited back to my credit card The Dell order number was [redacted] Case number [redacted]