On 11/28/I ordered an Alienware laptop online Today (12/13), I received a voice mail that there was a tech problem and to call [redacted] I did a search online and many people stated this was a scam and to not give any personal or cc info I tried chatting with someone on Dell who couldn't understand what I was asking and EVERY phone number I called on the Dell website was busy for three hours I finally found the [redacted] number on Dell's website so I called the guy back He told me there was a tech problem with my order and that the GB was not available but was now back in stock so they would need to cancel my original order and and since they don't keep cc info on file I'd have to give all my personal info I said that doesn't make sense If what I ordered is now available why does it have to re-done and I'm not giving you my information over the phone How is it that I ordered this on 11/and your just NOW contacting me???? This is a Christmas gift for me son...Terrible customer service
I ordered a laptop in december which I recieved in late januaryit worked for about weeks and would not turn onfinally in march I recieved a replacement laptop with a warranty that dated back to January and ended earlyi asked for return labels for both and a full refundi recieved one return label and no refundnow im being told that im stuck with a broken laptop and no refund
I received new Dell Laptop at 10/20/It worked fine until 11/16/I cannot connect new Dell laptop to my and it did not respond to my mouse click and in the mean time my old laptop of years worked fine I called Dell tech support at 11/16/and realized this is hardware issue and would like to return the laptop for full refundTech support told me the office was closedSo the following day, I called Dell again and they refused to take laptop back because it is the 31st day from the ship dateI did not receive the laptop until 10/and wanted to return the laptop due to defect at 11/ It was the 28th dayThey refused to take back defective laptop and gave me full refund
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I was billed twice on Jan for for items I did not purchase the Dell phone center asks for an order number, which I dont have then I was transferred to the credit card department which says it is closed whenever I call
I purchased a Samsung Inch 4K Ultra HD Smart TV UN65KSUHD TV from DELL which was priced at 1699+tax and they advertised to give $GC with the purchase But the customer rep sent an email saying they cannot issue the GC because my email address or shipping address is tagged as reseller And Customer care said they cannot do anything about it anymoreI feel offended by this remarkBecause they dont have any proof that I am resellerThis is the first purchase I made through Dell and accusations are not fair My address is a residential apartment and I never sold anything online This is a very unfair business by Dell
The screen on my laptop quit because thde hinges are too tight and the back panel, causing the LCD screen to quit working I called in April I was quoted a first price of $269, which I didn't have Then I was quoted a price of $ I told them that I would have to save for it I was told there was no expiration date I called today, 7-11-2016, and was given a price of $again My case number is [redacted] Isn't a verbal phone contract the same as a written contract?
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
I recently purchased a computer with upgradesOne of the upgrades was $video cardWhen we received the computer it was not installed instead we got a video card that when building the computer was $to upgradeWhen I called customer service to get a refund I was told that they could only refund me $This is a total rip offI am basically paying money for something I didn't even receive as well as paying tax on full $
I purchased a Dell Inspiron laptop from Dell online on 9/9/15, order # [redacted] , Dell Purchase ID # [redacted] I have always had Dell computers and never thought of purchasing anything elseI will NEVER purchase a Dell product again! I received the computer around Sept 27, I was very excitedI had saved for this for a long timeThe laptop I was using was falling apart at the hingesMy year old son helped me to get started with itFrom the beginning it was slow and the screen flickered, making me dizzy looking at itAlso the background color was a pale pinky/lavender with the writing a pale silver making it impossible to readWhen we went to the settings to change the colors the settings didn't workI had local IT tech people look at the laptop and see the same thingsThey could not fix it and said to send it back, that it was defectiveSending anything back to Dell is impossibleGetting a hold of anyone is also impossible! My son spent months on t
I purchased a brand new Dell Inspiron gaming laptop at the end of February and received the computer early MarchI primarily purchased the computer to replace my year old Dell laptop that I currently have but wanted it upgraded for gaming purposesI did not immediately use the computer the day it arrived other than turning it on and going through the basic stepsOver the next few days, I was playing a video game and in the middle of the game, the computer went to a blue screen (the computer community seems to call this situation the "blue screen of death") When this first happened, I let it restart the computer and logged back into the computerAfter a few minutes, the computer went to the blue screen again, each time with a different error codeI decided to call Dell to let them know there is something wrong with my computerWhen I spoke with the tech department, I let him know the situation and told him I would like a refundHowever, after giving him the error code
I recently purchased a dell xps laptop computerThe sales person, [redacted] , told me that I could have the gb of ram upgraded to gb of ram at a future date for $ The service call would be free in the first year, just had to pay for the partI could also have the hard drive upgraded in the futureI finally came up with the money to have the ram upgradedI called on 3/27/to arrange for a service call to install the go of ram However the techsupport department of Dell informed me that this can not be done! I then wanted to return the laptop but they said it was over their day return policy They referred me back to the sales person, [redacted] , but he did not answer his phone, nor returned my call I have called him more times with no response It is clear that he does not want to talk with me This is not the computer that I wanted
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works I asked [redacted] my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
In September of I purchased a New Inspiron laptop computer I gave Dell Good money for that computer , And Dell gave me a lemon of a computer It only works when it wants to workIt does not pick up my house wifi when every other device is picking it up fine, It wont let me log on the often, it make sounds of like an electrical short is taking place are something Iv spent hours and hours on the phone with Dells tech support trying to fix this piece of crap computer to no avail
Briefly after purchasing an Alienware notebook I began to notice a plethora problems, among them were a faulty screen, overheating, nonfunctional/ mismatched LEDsAs a busy person who owns a second Alienware laptop I used my second laptop until I had the opportunity to file a warranty claim a few weeks before it would end I explained my customer service representative that due to being out of state I would not be able to confirm the repairs were performed until days after the warranty endedShe confirmed that if anything was not fixed I should contact her to have it resolved (I have copies of this email) I received the laptop and immediately noticed (after seconds of turning it on) that one of the issues, the LEDs was not workingI attempted to contact my assigned customer service representative to no avail I proceeded to call the general customer service department who essentially said, you are out of warranty and will have to pay for repairs
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID [redacted] and order number [redacted] , for an Inspiron Desktop computer Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.” When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me I called Dell on the phone number provided in the email and after minutes on hold abandoned the call The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back I called Dell again that afternoon and spoke with someone who claimed that the cr
It's astonishing that a company like Dell continues to be in operation Two years ago, an $(on sale) Dell laptop was purchased for me as a giftWithin a year, it blue screened and I had to send it to their repair facility under the warrantyPerturbed that the computer had failed me so quickly, I immediately inquired about extending my year warrantyDell was all too happy to sell me an "on sale" three-year warranty for $I purchased "premium support" which I was told covered, among other things, "unlimited parts replacement" and scheduled in-home diagnostic and repairSure enough, a little over a year later, the laptop suddenly would not turn on and became scalding hot in the motherboard areanear the charger input Here is where the nightmare beginsI call Dell's premium support number, and I'm connected with an agent who assures me that he'll be my point of contact through the repair processRegardless of what I've told him about what the problem seems to be, he's required to go through an hour of "troubleshooting" with me which is useless as the computer will not turn onI impress upon him that it's important for me to resolve the problem as soon as possible, as I need the computer for workHe tells me that it would be faster to send the computer in for repair than to have the in-home repair (due to parts being ordered), so I agree to send it inHe tells me a box is coming and that we can be in touch over emailThis is before I realize that Dell employees will literally tell you lie after lie without batting an eye, and you can't trust anything you're told by them The box fails to appear within the time period that I was toldI'm given dates that it will "definitely" appear on and they pass byI become worried, as I am going on a 5-day trip in about a week and won't be available, and I was told that I'd be able to have the computer repaired before I leaveThe box finally arrives, I package my computer, and I send it to the depot The night before I have to leave on my trip, following along with the depot repair online, I notice something strange - there's a hold on my repairI try to contact Dell, but I am on hold for so long and transferred so many times that I have to hang upI have my brother watch the hold while I'm on my tripHe contacts Dell to ask them about it - he is told that the battery is the problem and that it isn't under warranty, even though my warranty specifies "unlimited parts" and we are skeptical that the battery is the reason the computer won't boot up at allHe gives them his credit card for a $charge When I get back, I'm upset to find that my $warranty that was sold to me with (this is quoted verbatim from the email I STILL HAVE from the agent who sold me the warranty, who will now not respond to my emails after the first one) " "unlimited hardware and parts replacement" somehow doesn't cover this particular partI contact online chat support, Dell is unwilling to stand behind the warrantyIt is now a month since I sent the computer in, thanks to both Dell's inefficiency coupled with the hold that they did not notify me about and then held my computer hostage with to extort more money from me for the battery Here's the real kicker: when I finally receive the computer back and I look at the service request, they have replaced the main logic board but NOT THE BATTERYDell charged me to replace a part that should have been covered under warranty by telling me that it was essential to fixing my machine - however, the computer works fine now that the main logic board was replaced, and they DID NOT even replace the battery! They lied to me about the batteryI contact support again and they confirm that the battery wasn't replaced, and have the nerve to try and schedule a service call with me to replace itI demand a refundDell demurrs over the course of several days, saying that only their regional team and not their support can handle refundsI have a week long back and forth with themA woman from Dell who never identifies herself leaves voicemails on my cell phone insisting that I respond to her email (I never receive an email from them, even after supplying an alternative address) or that I call a number she provides with an extension to leave a voicemail for herThis number and extension, I find when I call, goes to Dell's operator, not an answering machineShe transfers me ( a minute wait)The person she transfers me to doesn't even listen to anything I say, and transfers me againThe second person I reach asks me for the dispatch number and then HANGS UP ON ME after nearly being on the phone for an hour waiting Meanwhile, online support keeps telling me that they reached out to the regional team and they're waiting on a response which will take "1-days"Every time days passes, I check back in with themThey tell me it will be another 1-days for a responseIt's a different person every timeIt's a bureaucratic nightmare out of KafkaNot once over the course of any interaction when I express my displeasure at the support I'm receiving does a single representative make any real effort to help me - they just pass the buck and lie to meI'm still waiting on a refund for a part Dell charged me for, even though it was under warranty, and then didn't even provide Don't put yourself through the nightmare of dealing with this awful companyTheir whole business model is taking your money for trash computers and then making the repair process so time-consuming and unhelpful that you just give up or can't keep up with it due to your other commitmentsThey DO NOT care about keeping customers and their computers are shoddy
On 11/28/I ordered an Alienware laptop online Today (12/13), I received a voice mail that there was a tech problem and to call [redacted] I did a search online and many people stated this was a scam and to not give any personal or cc info I tried chatting with someone on Dell who couldn't understand what I was asking and EVERY phone number I called on the Dell website was busy for three hours I finally found the [redacted] number on Dell's website so I called the guy back He told me there was a tech problem with my order and that the GB was not available but was now back in stock so they would need to cancel my original order and and since they don't keep cc info on file I'd have to give all my personal info I said that doesn't make sense If what I ordered is now available why does it have to re-done and I'm not giving you my information over the phone How is it that I ordered this on 11/and your just NOW contacting me???? This is a Christmas gift for me son...Terrible customer service
I ordered a laptop in december which I recieved in late januaryit worked for about weeks and would not turn onfinally in march I recieved a replacement laptop with a warranty that dated back to January and ended earlyi asked for return labels for both and a full refundi recieved one return label and no refundnow im being told that im stuck with a broken laptop and no refund
I received new Dell Laptop at 10/20/It worked fine until 11/16/I cannot connect new Dell laptop to my and it did not respond to my mouse click and in the mean time my old laptop of years worked fine I called Dell tech support at 11/16/and realized this is hardware issue and would like to return the laptop for full refundTech support told me the office was closedSo the following day, I called Dell again and they refused to take laptop back because it is the 31st day from the ship dateI did not receive the laptop until 10/and wanted to return the laptop due to defect at 11/ It was the 28th dayThey refused to take back defective laptop and gave me full refund
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I was billed twice on Jan for for items I did not purchase the Dell phone center asks for an order number, which I dont have then I was transferred to the credit card department which says it is closed whenever I call
I purchased a Samsung Inch 4K Ultra HD Smart TV UN65KSUHD TV from DELL which was priced at 1699+tax and they advertised to give $GC with the purchase But the customer rep sent an email saying they cannot issue the GC because my email address or shipping address is tagged as reseller And Customer care said they cannot do anything about it anymoreI feel offended by this remarkBecause they dont have any proof that I am resellerThis is the first purchase I made through Dell and accusations are not fair My address is a residential apartment and I never sold anything online This is a very unfair business by Dell
The screen on my laptop quit because thde hinges are too tight and the back panel, causing the LCD screen to quit working I called in April I was quoted a first price of $269, which I didn't have Then I was quoted a price of $ I told them that I would have to save for it I was told there was no expiration date I called today, 7-11-2016, and was given a price of $again My case number is [redacted] Isn't a verbal phone contract the same as a written contract?
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
I recently purchased a computer with upgradesOne of the upgrades was $video cardWhen we received the computer it was not installed instead we got a video card that when building the computer was $to upgradeWhen I called customer service to get a refund I was told that they could only refund me $This is a total rip offI am basically paying money for something I didn't even receive as well as paying tax on full $
I purchased a Dell Inspiron laptop from Dell online on 9/9/15, order # [redacted] , Dell Purchase ID # [redacted] I have always had Dell computers and never thought of purchasing anything elseI will NEVER purchase a Dell product again! I received the computer around Sept 27, I was very excitedI had saved for this for a long timeThe laptop I was using was falling apart at the hingesMy year old son helped me to get started with itFrom the beginning it was slow and the screen flickered, making me dizzy looking at itAlso the background color was a pale pinky/lavender with the writing a pale silver making it impossible to readWhen we went to the settings to change the colors the settings didn't workI had local IT tech people look at the laptop and see the same thingsThey could not fix it and said to send it back, that it was defectiveSending anything back to Dell is impossibleGetting a hold of anyone is also impossible! My son spent months on t
I purchased a brand new Dell Inspiron gaming laptop at the end of February and received the computer early MarchI primarily purchased the computer to replace my year old Dell laptop that I currently have but wanted it upgraded for gaming purposesI did not immediately use the computer the day it arrived other than turning it on and going through the basic stepsOver the next few days, I was playing a video game and in the middle of the game, the computer went to a blue screen (the computer community seems to call this situation the "blue screen of death") When this first happened, I let it restart the computer and logged back into the computerAfter a few minutes, the computer went to the blue screen again, each time with a different error codeI decided to call Dell to let them know there is something wrong with my computerWhen I spoke with the tech department, I let him know the situation and told him I would like a refundHowever, after giving him the error code
I recently purchased a dell xps laptop computerThe sales person, [redacted] , told me that I could have the gb of ram upgraded to gb of ram at a future date for $ The service call would be free in the first year, just had to pay for the partI could also have the hard drive upgraded in the futureI finally came up with the money to have the ram upgradedI called on 3/27/to arrange for a service call to install the go of ram However the techsupport department of Dell informed me that this can not be done! I then wanted to return the laptop but they said it was over their day return policy They referred me back to the sales person, [redacted] , but he did not answer his phone, nor returned my call I have called him more times with no response It is clear that he does not want to talk with me This is not the computer that I wanted
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works I asked [redacted] my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
In September of I purchased a New Inspiron laptop computer I gave Dell Good money for that computer , And Dell gave me a lemon of a computer It only works when it wants to workIt does not pick up my house wifi when every other device is picking it up fine, It wont let me log on the often, it make sounds of like an electrical short is taking place are something Iv spent hours and hours on the phone with Dells tech support trying to fix this piece of crap computer to no avail
Briefly after purchasing an Alienware notebook I began to notice a plethora problems, among them were a faulty screen, overheating, nonfunctional/ mismatched LEDsAs a busy person who owns a second Alienware laptop I used my second laptop until I had the opportunity to file a warranty claim a few weeks before it would end I explained my customer service representative that due to being out of state I would not be able to confirm the repairs were performed until days after the warranty endedShe confirmed that if anything was not fixed I should contact her to have it resolved (I have copies of this email) I received the laptop and immediately noticed (after seconds of turning it on) that one of the issues, the LEDs was not workingI attempted to contact my assigned customer service representative to no avail I proceeded to call the general customer service department who essentially said, you are out of warranty and will have to pay for repairs
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID [redacted] and order number [redacted] , for an Inspiron Desktop computer Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.” When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me I called Dell on the phone number provided in the email and after minutes on hold abandoned the call The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back I called Dell again that afternoon and spoke with someone who claimed that the cr
It's astonishing that a company like Dell continues to be in operation Two years ago, an $(on sale) Dell laptop was purchased for me as a giftWithin a year, it blue screened and I had to send it to their repair facility under the warrantyPerturbed that the computer had failed me so quickly, I immediately inquired about extending my year warrantyDell was all too happy to sell me an "on sale" three-year warranty for $I purchased "premium support" which I was told covered, among other things, "unlimited parts replacement" and scheduled in-home diagnostic and repairSure enough, a little over a year later, the laptop suddenly would not turn on and became scalding hot in the motherboard areanear the charger input Here is where the nightmare beginsI call Dell's premium support number, and I'm connected with an agent who assures me that he'll be my point of contact through the repair processRegardless of what I've told him about what the problem seems to be, he's required to go through an hour of "troubleshooting" with me which is useless as the computer will not turn onI impress upon him that it's important for me to resolve the problem as soon as possible, as I need the computer for workHe tells me that it would be faster to send the computer in for repair than to have the in-home repair (due to parts being ordered), so I agree to send it inHe tells me a box is coming and that we can be in touch over emailThis is before I realize that Dell employees will literally tell you lie after lie without batting an eye, and you can't trust anything you're told by them The box fails to appear within the time period that I was toldI'm given dates that it will "definitely" appear on and they pass byI become worried, as I am going on a 5-day trip in about a week and won't be available, and I was told that I'd be able to have the computer repaired before I leaveThe box finally arrives, I package my computer, and I send it to the depot The night before I have to leave on my trip, following along with the depot repair online, I notice something strange - there's a hold on my repairI try to contact Dell, but I am on hold for so long and transferred so many times that I have to hang upI have my brother watch the hold while I'm on my tripHe contacts Dell to ask them about it - he is told that the battery is the problem and that it isn't under warranty, even though my warranty specifies "unlimited parts" and we are skeptical that the battery is the reason the computer won't boot up at allHe gives them his credit card for a $charge When I get back, I'm upset to find that my $warranty that was sold to me with (this is quoted verbatim from the email I STILL HAVE from the agent who sold me the warranty, who will now not respond to my emails after the first one) " "unlimited hardware and parts replacement" somehow doesn't cover this particular partI contact online chat support, Dell is unwilling to stand behind the warrantyIt is now a month since I sent the computer in, thanks to both Dell's inefficiency coupled with the hold that they did not notify me about and then held my computer hostage with to extort more money from me for the battery Here's the real kicker: when I finally receive the computer back and I look at the service request, they have replaced the main logic board but NOT THE BATTERYDell charged me to replace a part that should have been covered under warranty by telling me that it was essential to fixing my machine - however, the computer works fine now that the main logic board was replaced, and they DID NOT even replace the battery! They lied to me about the batteryI contact support again and they confirm that the battery wasn't replaced, and have the nerve to try and schedule a service call with me to replace itI demand a refundDell demurrs over the course of several days, saying that only their regional team and not their support can handle refundsI have a week long back and forth with themA woman from Dell who never identifies herself leaves voicemails on my cell phone insisting that I respond to her email (I never receive an email from them, even after supplying an alternative address) or that I call a number she provides with an extension to leave a voicemail for herThis number and extension, I find when I call, goes to Dell's operator, not an answering machineShe transfers me ( a minute wait)The person she transfers me to doesn't even listen to anything I say, and transfers me againThe second person I reach asks me for the dispatch number and then HANGS UP ON ME after nearly being on the phone for an hour waiting Meanwhile, online support keeps telling me that they reached out to the regional team and they're waiting on a response which will take "1-days"Every time days passes, I check back in with themThey tell me it will be another 1-days for a responseIt's a different person every timeIt's a bureaucratic nightmare out of KafkaNot once over the course of any interaction when I express my displeasure at the support I'm receiving does a single representative make any real effort to help me - they just pass the buck and lie to meI'm still waiting on a refund for a part Dell charged me for, even though it was under warranty, and then didn't even provide Don't put yourself through the nightmare of dealing with this awful companyTheir whole business model is taking your money for trash computers and then making the repair process so time-consuming and unhelpful that you just give up or can't keep up with it due to your other commitmentsThey DO NOT care about keeping customers and their computers are shoddy