Due to Sound issues with computer(2nd occasion, no external sound, had a previosly event regarding same issue, but was sucessfully attended) on feb4,2016, I contacted dell support through via chat, and telephone assisted by Dell support Rep [redacted] , after various attemts to fix issues mr [redacted] informed me that cumputer was having problems with mother board and needed repair service, gave me telephone number to contact for further support Mr [redacted] sent me an E-mail After various attempt to contact a repthat would serve Latin [redacted] , I successfully was able to establish comunication with Dell Rep Mr [redacted] gave imput of the situation, I was told by Repthat before recieving service I had to wait until ownership of computer was tranfer over to my name which would take labors day for this to take place., I inquired why this had not been done before because first I had register the the computer, and second I had a previous event, after conver
I bought four Solid state drives from Dell on 2017/1/and I received four confirmation mails about the ordersHowever, they canceled my orders without my permission "due to a pricing error on our Website" I have talked to their customer service but they refused to fulfill the ordersNow I just want them to deliver the orders to me
Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer
Dell advertises promotions on their pre-order video games, promising a $Dell credit for orderingMany people online have raised issue with their failure to follow through with issuing the promo creditI had to get in contact with them on an order I placed months ago and they finally issued me the creditI gave them another chance when I placed an order on 8/22/and patiently waited the maximum days they promise to issue the promo creditNothing came through, so I sent them an e-mail requesting they issue me the promised promo creditA rep responded and said that due to an internal error, my service request reached the wrong departmentBased on my personal experiences with Dell and the NUMEROUS complaints I've seen online regarding the same issue, I believe something needs to be done about this corrupt company
I purchased a computer recently (Dell Precision 5510) and a new Thunderbolt docking station as an upgrade from their previous models that I used for years flawlesslyHad countless issues with the computer at first which Dell replaced the motherboard - all boiling down after weeks of trial and error - the docking station is faultyI am trying to return the docking station but I keep getting the run around from one of their "Resolution Experts" [redacted] He refuses to issue me a return authorization number so I can send this garbage back! Please help me resolve this
On Nov 10, I ordered a Dell laptop via Dell online serviceThe item was never deliveredIn Dec 2017, I contacted customer service multiple times and was told the item was returned back to Dell because of non-delivery status and a refund was in processIn Jan I still have not received any refundI filed a complaint with Revdex.com and received a phone call from Dell customer service department saying a refund was just processed a few days agoA week later, they indicated that the refund was posted to my credit card account and thus indicated that matter was resolvedYet, today Jan 21, I still don't see any credit from DellIs the business trying to commit a scam ?
I received a new laptop on or about august 11th for my business, I used the computer less then a dozen times and it crashed wiping it clean on or about September 7thI spent a minimum of 4-hours on the phone with Dell TechI had to purchase a memory stick, find a laptop to borrow and spend and a ridiculous amount of time to basically replace the hard driveOnly to be told repeatedly this was a know glitch with the windows operating system and that this could easily happen againThis is not acceptableThey admitted it was their issueI asked to computer be replaced as I cannot risk this happening againIt is an unreliable computer and I could lose all my work in the middle of completing itAlso, none of the free programs or trials that had been activated and registered where on the replaced hard driveThey were unable to resolve thisThe computer has had glitches sinceI purchased a new computer, and I which it replaced with a new computerThey have offered to refurbish it
I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?
Ordered a laptop from Dell Computers (September 22, 2016), and just under a month of having it, I was not one hundred percent satisfied with the product because of a few issues that there was with itAfter spending hours and days trying to get a hold of the sales representative, as well multiple calls to tech support with not much help, I decided to return it for a full refund on October 19th, After waiting five days to get a shipping label (October 24th, 2016) , I sent it back (October 24th, 2016, hours after receiving the label in an email) and they received the computer back with in four days of dropping it off at the UPS storeTheir refund policy is that it takes 10-business days after receiving the productDell received my product on October 28th, 2016, but as of November 15th, 2016, I have not received my refund after daysI made a call to Dell on November 11th, on the status of the refund and they did not give me an answer on why it was taking so long, sayin
This is more than just a product issueIt is a company issueThere are many different areas of concern Let me start with no one should ever buy a dell product I bought a laptop for nursing school, last yearAugust 28th,to be exactSince that time of purchase I have had nothing but issuesMy hard drive crashed timesThe 2nd time it crashed it was replaced with a corrupted operation if systemI was livid with my customer service experienceThis company is outsourced 100%You can not tak to ANYONEI mean ANYONE statesideTheir Custer service is terribleThey don't know how to handle calls,they even wanted me, the customer, to FIX MY OWN LAPTOP ! I have no IT training what so ever ! And they had the thought to have ME fix my own computerIt was a jokeThen entire experience has been a joke I also tried to write the board of directors and does anyone get in contact with me ? NO ! This company doesn't care about the people buying the products all they care abo
Company fails to honor manufacture warrenty sent a replacement hard drive for a desk top computer without windows installed and they refuse to send me the media diskThey tell me to download it and I am unable to do so
I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys
On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and
I opened a technical support case ( [redacted] ) in July and was assigned a case managerThe case manager was disinterested in resolving the issue, and would take weeks to call backAfter every call the computer was still not functioningWith the case unresolved I went on a business trip, and the case was closed while I was awayI don't know where we left off, or where to go from hereI am getting referred to the extended warranty department to settle an unresolved case
The staff is rude, lack knowledge of the English language, are unprofessional and very difficult to work withI've had issues since buying a product off them, and every attempt they make it not good enough to help meThey're expecting me to wait weeks upon weeks for parts, and can't explain whyThe people that work there are not trained sufficiently, and do not have any idea what customer service is
I purchased a very expensive extended warranty from Dell by phone and email The selling point that convinced me to buy was an alleged $gift card usable at Dell During the purchase phase, I received four emails from Dell, trying to convince me to buy I never, however, received any gift card When I finally needed something from Dell and tried to inquire about the gift card, they informed me that it had been sent, had a 90-day expiration time, and had expired I did not receive any card or information about it, and Dell agrees that no card has ever been never used by me, but they refuse to do remedy the situationTo me, this seems very short sightedI own an Alienware laptop that I use for professional design work, I consult on purchase of computers for others, including a non-profit organization It wouldn't cost Dell $to give me the $gift card that they owe meThey would more than make up for their cost in future purchases and customer good-will, but they refuse It was very difficult to understand their representativeI asked to be transferred to the U.Sand/or to speak with someone whom I could understand, but the request was refused As best I could comprehend, after multiple calls, the representative said that he might -- he wasn't sure --consider giving me "some" discount AFTER I purchase something from Dell I told him what I needed, but he would not tell me what the amount of discount would be until after I make a purchase I don't consider that a reasonable business practice The reason he gave me as to why Dell would not send the gift card is that, since they believe they've sent it, despite the fact that it hasn't been used, their "systems" can't handle sending it again Dell, an enormous tech company, and their "systems" can't handle something that probably any small business could manage to do Beyond that, the representative was whiny and repeated, over and over, his interpretation of policy, like an automatonI also don't find that Dell has done a good job at taking over Alienware computers So I'll never again purchase from Dell myself and will recommend to others that they not buy from Dell
Purchased a laptop from Dell online on 9/16/and it was delivered on 9/23/while I was out of town On my return, 10/I begin working to configure it so it could be used in our business Initially there were problems, the laptop had a bad power adapter and would not update through Windows updates...then when installing Microsoft Office (also purchased through Dell) I found I was given an invalid product key Working with tech support from 10/6/many, many days and was given different product keys but they all said that they were used before Tech support continuously said to give them 24-hours on each contact They never could resolve the issue After getting exhausted from dealing with this and no resolution I just want to return the laptop for credit to our account but they said I waited too long, doesn't matter that their own tech support kept delaying and delaying and can't solve the problem
Bought a new laptop Alienware Rin from Best BuyIt was an open box item meaning it was purchased and returned with in days and therefore marked downwith in months of owning the computer the left speaker began to crackle with no external damage or specific causeAfter research I found this to be a common defect with my specific model of the computer (https://www.dell.com/community/New-to-Dell-Community/Transfer-of-ownership-when...⇄ I contacted customer support to fulfill a warranty repairInitially they told me I had to transfer ownership of the computer from the previous owner and I needed their personal information to do soOf course I do not have that and best buy would not give me itI showed them proof of purchase with both my credit card account as well as my best buy account showing purchase date, banking account, name of account and specific model matching my computer After an hour and a half on hold th
Order # [redacted] Purchased laptop on 3/2/Product had many software problemsContacted Delldell approved return.Returned on 3/8/Returned product acknowledged received by Dell on 3/10/Contacted Dell to check on credit for return on 3/23/Informed by off-shore customer service that return was "in process" and needed to be "escalated to finance" (no explanation given)I called back on 3/29, and was abruptly told that I couldn't talk to anyone that would have any new info, and that I just needed to wait I followed Dell's processThey have their returned productI do not have my money, and no recourse to find out what's going onI don't think I'll ever get the credit due
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
Due to Sound issues with computer(2nd occasion, no external sound, had a previosly event regarding same issue, but was sucessfully attended) on feb4,2016, I contacted dell support through via chat, and telephone assisted by Dell support Rep [redacted] , after various attemts to fix issues mr [redacted] informed me that cumputer was having problems with mother board and needed repair service, gave me telephone number to contact for further support Mr [redacted] sent me an E-mail After various attempt to contact a repthat would serve Latin [redacted] , I successfully was able to establish comunication with Dell Rep Mr [redacted] gave imput of the situation, I was told by Repthat before recieving service I had to wait until ownership of computer was tranfer over to my name which would take labors day for this to take place., I inquired why this had not been done before because first I had register the the computer, and second I had a previous event, after conver
I bought four Solid state drives from Dell on 2017/1/and I received four confirmation mails about the ordersHowever, they canceled my orders without my permission "due to a pricing error on our Website" I have talked to their customer service but they refused to fulfill the ordersNow I just want them to deliver the orders to me
Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer
Dell advertises promotions on their pre-order video games, promising a $Dell credit for orderingMany people online have raised issue with their failure to follow through with issuing the promo creditI had to get in contact with them on an order I placed months ago and they finally issued me the creditI gave them another chance when I placed an order on 8/22/and patiently waited the maximum days they promise to issue the promo creditNothing came through, so I sent them an e-mail requesting they issue me the promised promo creditA rep responded and said that due to an internal error, my service request reached the wrong departmentBased on my personal experiences with Dell and the NUMEROUS complaints I've seen online regarding the same issue, I believe something needs to be done about this corrupt company
I purchased a computer recently (Dell Precision 5510) and a new Thunderbolt docking station as an upgrade from their previous models that I used for years flawlesslyHad countless issues with the computer at first which Dell replaced the motherboard - all boiling down after weeks of trial and error - the docking station is faultyI am trying to return the docking station but I keep getting the run around from one of their "Resolution Experts" [redacted] He refuses to issue me a return authorization number so I can send this garbage back! Please help me resolve this
On Nov 10, I ordered a Dell laptop via Dell online serviceThe item was never deliveredIn Dec 2017, I contacted customer service multiple times and was told the item was returned back to Dell because of non-delivery status and a refund was in processIn Jan I still have not received any refundI filed a complaint with Revdex.com and received a phone call from Dell customer service department saying a refund was just processed a few days agoA week later, they indicated that the refund was posted to my credit card account and thus indicated that matter was resolvedYet, today Jan 21, I still don't see any credit from DellIs the business trying to commit a scam ?
I received a new laptop on or about august 11th for my business, I used the computer less then a dozen times and it crashed wiping it clean on or about September 7thI spent a minimum of 4-hours on the phone with Dell TechI had to purchase a memory stick, find a laptop to borrow and spend and a ridiculous amount of time to basically replace the hard driveOnly to be told repeatedly this was a know glitch with the windows operating system and that this could easily happen againThis is not acceptableThey admitted it was their issueI asked to computer be replaced as I cannot risk this happening againIt is an unreliable computer and I could lose all my work in the middle of completing itAlso, none of the free programs or trials that had been activated and registered where on the replaced hard driveThey were unable to resolve thisThe computer has had glitches sinceI purchased a new computer, and I which it replaced with a new computerThey have offered to refurbish it
I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?
Ordered a laptop from Dell Computers (September 22, 2016), and just under a month of having it, I was not one hundred percent satisfied with the product because of a few issues that there was with itAfter spending hours and days trying to get a hold of the sales representative, as well multiple calls to tech support with not much help, I decided to return it for a full refund on October 19th, After waiting five days to get a shipping label (October 24th, 2016) , I sent it back (October 24th, 2016, hours after receiving the label in an email) and they received the computer back with in four days of dropping it off at the UPS storeTheir refund policy is that it takes 10-business days after receiving the productDell received my product on October 28th, 2016, but as of November 15th, 2016, I have not received my refund after daysI made a call to Dell on November 11th, on the status of the refund and they did not give me an answer on why it was taking so long, sayin
This is more than just a product issueIt is a company issueThere are many different areas of concern Let me start with no one should ever buy a dell product I bought a laptop for nursing school, last yearAugust 28th,to be exactSince that time of purchase I have had nothing but issuesMy hard drive crashed timesThe 2nd time it crashed it was replaced with a corrupted operation if systemI was livid with my customer service experienceThis company is outsourced 100%You can not tak to ANYONEI mean ANYONE statesideTheir Custer service is terribleThey don't know how to handle calls,they even wanted me, the customer, to FIX MY OWN LAPTOP ! I have no IT training what so ever ! And they had the thought to have ME fix my own computerIt was a jokeThen entire experience has been a joke I also tried to write the board of directors and does anyone get in contact with me ? NO ! This company doesn't care about the people buying the products all they care abo
Company fails to honor manufacture warrenty sent a replacement hard drive for a desk top computer without windows installed and they refuse to send me the media diskThey tell me to download it and I am unable to do so
I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys
On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and
I opened a technical support case ( [redacted] ) in July and was assigned a case managerThe case manager was disinterested in resolving the issue, and would take weeks to call backAfter every call the computer was still not functioningWith the case unresolved I went on a business trip, and the case was closed while I was awayI don't know where we left off, or where to go from hereI am getting referred to the extended warranty department to settle an unresolved case
The staff is rude, lack knowledge of the English language, are unprofessional and very difficult to work withI've had issues since buying a product off them, and every attempt they make it not good enough to help meThey're expecting me to wait weeks upon weeks for parts, and can't explain whyThe people that work there are not trained sufficiently, and do not have any idea what customer service is
I purchased a very expensive extended warranty from Dell by phone and email The selling point that convinced me to buy was an alleged $gift card usable at Dell During the purchase phase, I received four emails from Dell, trying to convince me to buy I never, however, received any gift card When I finally needed something from Dell and tried to inquire about the gift card, they informed me that it had been sent, had a 90-day expiration time, and had expired I did not receive any card or information about it, and Dell agrees that no card has ever been never used by me, but they refuse to do remedy the situationTo me, this seems very short sightedI own an Alienware laptop that I use for professional design work, I consult on purchase of computers for others, including a non-profit organization It wouldn't cost Dell $to give me the $gift card that they owe meThey would more than make up for their cost in future purchases and customer good-will, but they refuse It was very difficult to understand their representativeI asked to be transferred to the U.Sand/or to speak with someone whom I could understand, but the request was refused As best I could comprehend, after multiple calls, the representative said that he might -- he wasn't sure --consider giving me "some" discount AFTER I purchase something from Dell I told him what I needed, but he would not tell me what the amount of discount would be until after I make a purchase I don't consider that a reasonable business practice The reason he gave me as to why Dell would not send the gift card is that, since they believe they've sent it, despite the fact that it hasn't been used, their "systems" can't handle sending it again Dell, an enormous tech company, and their "systems" can't handle something that probably any small business could manage to do Beyond that, the representative was whiny and repeated, over and over, his interpretation of policy, like an automatonI also don't find that Dell has done a good job at taking over Alienware computers So I'll never again purchase from Dell myself and will recommend to others that they not buy from Dell
Purchased a laptop from Dell online on 9/16/and it was delivered on 9/23/while I was out of town On my return, 10/I begin working to configure it so it could be used in our business Initially there were problems, the laptop had a bad power adapter and would not update through Windows updates...then when installing Microsoft Office (also purchased through Dell) I found I was given an invalid product key Working with tech support from 10/6/many, many days and was given different product keys but they all said that they were used before Tech support continuously said to give them 24-hours on each contact They never could resolve the issue After getting exhausted from dealing with this and no resolution I just want to return the laptop for credit to our account but they said I waited too long, doesn't matter that their own tech support kept delaying and delaying and can't solve the problem
Bought a new laptop Alienware Rin from Best BuyIt was an open box item meaning it was purchased and returned with in days and therefore marked downwith in months of owning the computer the left speaker began to crackle with no external damage or specific causeAfter research I found this to be a common defect with my specific model of the computer (https://www.dell.com/community/New-to-Dell-Community/Transfer-of-ownership-when...⇄ I contacted customer support to fulfill a warranty repairInitially they told me I had to transfer ownership of the computer from the previous owner and I needed their personal information to do soOf course I do not have that and best buy would not give me itI showed them proof of purchase with both my credit card account as well as my best buy account showing purchase date, banking account, name of account and specific model matching my computer After an hour and a half on hold th
Order # [redacted] Purchased laptop on 3/2/Product had many software problemsContacted Delldell approved return.Returned on 3/8/Returned product acknowledged received by Dell on 3/10/Contacted Dell to check on credit for return on 3/23/Informed by off-shore customer service that return was "in process" and needed to be "escalated to finance" (no explanation given)I called back on 3/29, and was abruptly told that I couldn't talk to anyone that would have any new info, and that I just needed to wait I followed Dell's processThey have their returned productI do not have my money, and no recourse to find out what's going onI don't think I'll ever get the credit due
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell