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Chyzy Sales & SVC

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Chyzy Sales & SVC Reviews (3164)

Dell - sent out a broken computerDell was scheduled to repair the computer on 10/22/@ 1:30pmDell was a no show, no call, nothingI contacted Dell at 3pmThey told me they couldn't make it out to repair the computer today and would have to delay repairing our computer, maybe the next day after lunch timeThat is not good enoughWe are company loosing money waiting on Dell to repair the computerI am still waiting on Dell to fix the office computer

This is more than just a product issueIt is a company issueThere are many different areas of concern Let me start with no one should ever buy a dell product I bought a laptop for nursing school, last yearAugust 28th,to be exactSince that time of purchase I have had nothing but issuesMy hard drive crashed timesThe 2nd time it crashed it was replaced with a corrupted operation if systemI was livid with my customer service experienceThis company is outsourced 100%You can not tak to ANYONEI mean ANYONE statesideTheir Custer service is terribleThey don't know how to handle calls,they even wanted me, the customer, to FIX MY OWN LAPTOP ! I have no IT training what so ever ! And they had the thought to have ME fix my own computerIt was a jokeThen entire experience has been a joke I also tried to write the board of directors and does anyone get in contact with me ? NO ! This company doesn't care about the people buying the products all they care abo

I purchased a very expensive extended warranty from Dell by phone and email The selling point that convinced me to buy was an alleged $gift card usable at Dell During the purchase phase, I received four emails from Dell, trying to convince me to buy I never, however, received any gift card When I finally needed something from Dell and tried to inquire about the gift card, they informed me that it had been sent, had a 90-day expiration time, and had expired I did not receive any card or information about it, and Dell agrees that no card has ever been never used by me, but they refuse to do remedy the situationTo me, this seems very short sightedI own an Alienware laptop that I use for professional design work, I consult on purchase of computers for others, including a non-profit organization It wouldn't cost Dell $to give me the $gift card that they owe meThey would more than make up for their cost in future purchases and customer good-will, but they refuse It was very difficult to understand their representativeI asked to be transferred to the U.Sand/or to speak with someone whom I could understand, but the request was refused As best I could comprehend, after multiple calls, the representative said that he might -- he wasn't sure --consider giving me "some" discount AFTER I purchase something from Dell I told him what I needed, but he would not tell me what the amount of discount would be until after I make a purchase I don't consider that a reasonable business practice The reason he gave me as to why Dell would not send the gift card is that, since they believe they've sent it, despite the fact that it hasn't been used, their "systems" can't handle sending it again Dell, an enormous tech company, and their "systems" can't handle something that probably any small business could manage to do Beyond that, the representative was whiny and repeated, over and over, his interpretation of policy, like an automatonI also don't find that Dell has done a good job at taking over Alienware computers So I'll never again purchase from Dell myself and will recommend to others that they not buy from Dell

I have used Dell for years and used to be reasonably pleased with their products and support My two most recent experiences have gone downhill My latest machine is an XPS All in One 27" and I've had nothing but troubles since ordering it Within the first hours I had my first blue screen of death (BSOD) It appeared to be driver related so I wasn't too worried Based on my work and home schedules it took a while to work on it, but after I had replaced all my drivers, I was still getting BSODs at least once per day I was trying to troubleshoot online but eventually started getting hard crashes and then the power light flashes indicated a motherboard failure After running through diagnostics with tech support, they arranged for a technician to come out to replace the motherboard The technician did not appear to be very familiar with my system and had trouble accessing the motherboard After he put everything back together, I realized that he had somehow managed to leave behind a sticker within the case but over one of the USB reports I also noticed that the brightness control no longer worked (always was at 100% regardless of what I set it to), facial recognition would hang while trying to initialize, and the colors had become intermittently red saturated I was instructed to send my machine to a Dell service depot, and they basically replaced the motherboard again, but did not address the other issues that I listed on the repair form I called tech service again after receiving my machine back to tell them of the problems and spent a few more hours running through diagnostics Eventually, they had me to a complete Windows reinstall, but that did not seem to fix the problem I requested a replacement, but was told that since I hadn't called within the first days (my original call to them was a few days outside of the limit), that I couldn't do it I was told that they wanted me to send my machine back in so that they could address the issues that they didn't bother with the first time I had spent $on this machine and it has been a 3-month nightmare so far I feel that their build quality has decreased over the years and they don't seem to stand behind their products like they used to I no long would recommend their products to anyone unless it happened to be a low-end unit on a major sale

I opened a technical support case ( [redacted] ) in July and was assigned a case managerThe case manager was disinterested in resolving the issue, and would take weeks to call backAfter every call the computer was still not functioningWith the case unresolved I went on a business trip, and the case was closed while I was awayI don't know where we left off, or where to go from hereI am getting referred to the extended warranty department to settle an unresolved case

Dell advertises promotions on their pre-order video games, promising a $Dell credit for orderingMany people online have raised issue with their failure to follow through with issuing the promo creditI had to get in contact with them on an order I placed months ago and they finally issued me the creditI gave them another chance when I placed an order on 8/22/and patiently waited the maximum days they promise to issue the promo creditNothing came through, so I sent them an e-mail requesting they issue me the promised promo creditA rep responded and said that due to an internal error, my service request reached the wrong departmentBased on my personal experiences with Dell and the NUMEROUS complaints I've seen online regarding the same issue, I believe something needs to be done about this corrupt company

I bought four Solid state drives from Dell on 2017/1/and I received four confirmation mails about the ordersHowever, they canceled my orders without my permission "due to a pricing error on our Website" I have talked to their customer service but they refused to fulfill the ordersNow I just want them to deliver the orders to me

On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and

I received a new laptop on or about august 11th for my business, I used the computer less then a dozen times and it crashed wiping it clean on or about September 7thI spent a minimum of 4-hours on the phone with Dell TechI had to purchase a memory stick, find a laptop to borrow and spend and a ridiculous amount of time to basically replace the hard driveOnly to be told repeatedly this was a know glitch with the windows operating system and that this could easily happen againThis is not acceptableThey admitted it was their issueI asked to computer be replaced as I cannot risk this happening againIt is an unreliable computer and I could lose all my work in the middle of completing itAlso, none of the free programs or trials that had been activated and registered where on the replaced hard driveThey were unable to resolve thisThe computer has had glitches sinceI purchased a new computer, and I which it replaced with a new computerThey have offered to refurbish it

I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?

The staff is rude, lack knowledge of the English language, are unprofessional and very difficult to work withI've had issues since buying a product off them, and every attempt they make it not good enough to help meThey're expecting me to wait weeks upon weeks for parts, and can't explain whyThe people that work there are not trained sufficiently, and do not have any idea what customer service is

Ordered a laptop from Dell Computers (September 22, 2016), and just under a month of having it, I was not one hundred percent satisfied with the product because of a few issues that there was with itAfter spending hours and days trying to get a hold of the sales representative, as well multiple calls to tech support with not much help, I decided to return it for a full refund on October 19th, After waiting five days to get a shipping label (October 24th, 2016) , I sent it back (October 24th, 2016, hours after receiving the label in an email) and they received the computer back with in four days of dropping it off at the UPS storeTheir refund policy is that it takes 10-business days after receiving the productDell received my product on October 28th, 2016, but as of November 15th, 2016, I have not received my refund after daysI made a call to Dell on November 11th, on the status of the refund and they did not give me an answer on why it was taking so long, sayin

On Nov 10, I ordered a Dell laptop via Dell online serviceThe item was never deliveredIn Dec 2017, I contacted customer service multiple times and was told the item was returned back to Dell because of non-delivery status and a refund was in processIn Jan I still have not received any refundI filed a complaint with Revdex.com and received a phone call from Dell customer service department saying a refund was just processed a few days agoA week later, they indicated that the refund was posted to my credit card account and thus indicated that matter was resolvedYet, today Jan 21, I still don't see any credit from DellIs the business trying to commit a scam ?

Purchased a laptop from Dell online on 9/16/and it was delivered on 9/23/while I was out of town On my return, 10/I begin working to configure it so it could be used in our business Initially there were problems, the laptop had a bad power adapter and would not update through Windows updates...then when installing Microsoft Office (also purchased through Dell) I found I was given an invalid product key Working with tech support from 10/6/many, many days and was given different product keys but they all said that they were used before Tech support continuously said to give them 24-hours on each contact They never could resolve the issue After getting exhausted from dealing with this and no resolution I just want to return the laptop for credit to our account but they said I waited too long, doesn't matter that their own tech support kept delaying and delaying and can't solve the problem

Due to Sound issues with computer(2nd occasion, no external sound, had a previosly event regarding same issue, but was sucessfully attended) on feb4,2016, I contacted dell support through via chat, and telephone assisted by Dell support Rep [redacted] , after various attemts to fix issues mr [redacted] informed me that cumputer was having problems with mother board and needed repair service, gave me telephone number to contact for further support Mr [redacted] sent me an E-mail After various attempt to contact a repthat would serve Latin [redacted] , I successfully was able to establish comunication with Dell Rep Mr [redacted] gave imput of the situation, I was told by Repthat before recieving service I had to wait until ownership of computer was tranfer over to my name which would take labors day for this to take place., I inquired why this had not been done before because first I had register the the computer, and second I had a previous event, after conver

I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys

I purchased a computer recently (Dell Precision 5510) and a new Thunderbolt docking station as an upgrade from their previous models that I used for years flawlesslyHad countless issues with the computer at first which Dell replaced the motherboard - all boiling down after weeks of trial and error - the docking station is faultyI am trying to return the docking station but I keep getting the run around from one of their "Resolution Experts" [redacted] He refuses to issue me a return authorization number so I can send this garbage back! Please help me resolve this

I placed an order# [redacted]  for a laptop on 6/6/My order was cancelled the next day for an unknown reasonI contacted Dell sales peopleMr[redacted] *told me that the security team could not get a hold of me via a phone to confirm the order and they cancelled itThis was not trueI reviewed my call logs and nobody from Dell called meMr[redacted] *placed the same order again via a phone with meThis new order was cancelled by Dell the next day againAfter I placed the second order# [redacted] 6/7/via phone with Mr[redacted] *I asked that he connects me to Dell security team to confirm my order to ensure that it does not get cancelled for the second timeInstead of transferring me to the payment security team, Mr[redacted] *transferred me to another sales representativeEventually the second sales person transferred me to Dell security team and provided me a numerical code to give it to themThe phone number where I was transferred to responded that nobody is av

When you buy an expensive computer and it breaks two times in four months REPLACE IT OR REFUND IT DAYS A WEEK NOT EVERYONE HAS TIME TO SIT AROUND AND DIAGNOSE PROBLEMS THAT SHOULDN'T BE HAPPENING IN THE FIRST PLACE OR THAT YOU CANT EVEN FIX ITS THE MAKE A COMPUTER THAT WORKS AND REALIZE THAT PEOPLE USE COMPUTERS DAILY THANKS FOR MAKING ME MISS DEADLINES BECAUSE OF YOUR INCOMPETENCE I DON'T WANT ANYTHING TO DO WITH YOUR BRAND ALL I WANT IS MY REFUND FOR DOLLARS DELL AND BESTBUY THE TWO MOST WORTHLESS UNHELPFUL COMPANIES AROUND REALLY APPRECIATE YOUR UNDERSTANDINGNOT NEVER BUYING A DELL AGAIN OR SHOPPING AT BEST BUY IN FACT MAKING THE MAC SWITCH AT LEAST WHEN YOU SPEND MONEY ON THOSE COMPUTERS YOU GET A GOOD PRODUCT THAT DOESN'T BREAK TWICE IN MONTHS THANKS FOR MAKING THAT DECISION FOR ME

Dell advertised that 5% rewards for all purchases and promotional gift cards for specific purchaseSince the order is very good I made lot of orders for myself, friends and relatives The 5% rewards advertised as hours after the delivery but I did not received the rewards after weeks of deliveryI contacted customer care agents through chat and phone and their customer care response is due to holiday it is delayedI told them they advertised hours delivery for rewards but the Indian commuter care associates don't have any clue about consumer rights I asked them to connect with a supervisor for escalation but they refused to connect me stating "Manager will tell the same answer", "Manager will call you later as he in meeting" After multiple follow ups, A person called me that he is [redacted] and he is the manager and he will resolve the issueI am sure the person is Indian based on his accent but he gave his email address as [redacted] @dell.comI made m

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