I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare I have gotten the most rude and unprofessional person ( [redacted] ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time
June , I ordered a replacement partDell rep sent the wrong part (Order number [redacted] )I received a return authorization and a mailing label (Your credit return authorization number is [redacted] )(Your Dispatch Number is [redacted] )I returned the item, which was received 7/23/(UPS Tracing # [redacted] ) We have initiated the credit for $for the battery, Please allow us 10-business days of time for the refund to be refunded back to your original mode of payment Thank you for choosing Dell [redacted] It has been business daysI have not received the refund to my account
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
they are charging me tax on a Microsoft Xbox Live $Canadian digital gift cardwhich means they charged me $hst on top of the $for the card which is not allowed because now when I purchase something with the card that money will be taxed againi have tried to contact dell to fix this and they have been rude and unhelpfuli would like my $refunded to me at the very least if not the whole amount for cheating me to start with
I purchased a laptop from Dell on 11/27/15, when I received the product it did not work correctly and after much aggravation and filing a complaint I was able to get it returned on 1/18/and received an email from [redacted] from Dell on 1/18/with a Refund dispatch number ( [redacted] ) and was told that once they received the item back that he would get the refund closed out On 2/3/I have an email from [redacted] stating that they had received the returned product and that they had completed the refund and that it would be credited back to my account in 3-business days I then contacted him again on 2/17/because I had received a letter in the mail from Dell Financial Services looking to collect money for the product that I had returnedHis repsonse back to me was that it was refunded to the original mode of payment on 2/2/through order number [redacted] and that he now did not have any access to my financial account that I would need to contact Dell Financial Services myse
Hello my name is [redacted] and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
The right hinge on my Inspiron 5547, which was purchased from Dell.com less than two years ago, has brokenThe issue is affecting the wireless on my computer as well I have researched the issue and it appears that many other Dell users have experienced the exact same problem, on the same hingeI have contacted Dell who has asked that I pay $for the repair Under the implied warranty of merchantability, a computer should be fit for the purpose for which it has been intendedThe particular purpose of a laptop computer includes transportation, which inherently involves opening and closing the computerSince this defect happened during the operation of the computer, and since it clearly happened due to defective manufacturing of the plastic / hinge of the computer, it falls within this warranty
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of [redacted] , said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
I purchased a laptop that malfunctioned within months of being purchaseDell helped restore it back to manufacturer setting but I lost all my software that I purchasedThey said they will help me reinstall it but every time I emailed Dell they don't? respond backI want a full refund because they obviously do not care about meThis laptop was purchased so I can use it and I'm unable to use it
All summer I have been dealing with problems with my Dell computer. I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up. Due to me being under warranty Dell suggested that I erase everything off of my computer. I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive. Once I did that I had to call Dell back to get them to restore my computer back to the original settings. They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this. In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or another. They would give you a windows cd, and cd's with all of your programs on it. I told them I did not have a cd, so they suggest that I purchase a cd form their software department. I told them I was not purchasing anythin
Hi, Good afternoon. I am sending this email purely because I don't know what to do. I purchased a dell laptop directly from the dell website a little less than a year ago. When all was said and done it cost me about $800. I know that might not seem like a lot of money, but it is for me- and there are other laptops that are less expensive but have much better quality than what I received. I'm a student preparing to begin college and was looking for a laptop to do basic things on: type up documents in word, save files, send emails etc. I had done some research and the laptop I purchased appeared to be a good fit: the dell Inspiron 7352. Unfortunately, the past past 11 months, I've only had the opportunity to use it maybe two or dozen times. This is due to its extreme slowness and lack of consistency as to whether or not when I open the computer it will decide to work or not work. Because I can't wait for the computer to work or not work I generally go beg my sister to lend me hers: wh
I purchased a Dell Venue tablet in June of 2015. Just days before the warranty expired in June 2016 I had to return it to Dell because it would not accept a charge. They fixed it and returned it. However, the same problem returned in December. When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty. I pointed out that this was the same problem they apparently fixed in June. Since the repair did not last, It seemed reasonable to me to have them do it again. But after speaking with a half dozen people they refused to do anything.
Bought a warranty from Dell for a laptop purchased. Dell did warranty work on my computer and allowed me to purchase a warranty extension for specified laptop. Dell places hold on my account and claims that my account is under suspicion of fraud for not sending a seperate laptop back that I never owned. They refuse to honor the warranty that I purchased to fix their defective product. So now I am stuck with a broken laptop worth over 2000 dollars and a warranty of an extra 500 dollars that they refuse to honor with no proof for placing the hold onto my account
I had a Dell computer for only four months that was under warranty. My computer crashed after two week's worth of randomly shutting down on its own. I called technical support and spoke to representatives who lied to me and told me that it was not Dell's fault. After spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warranty. Again, Dell did everything possible at first to not honor their warranty initially. The computer now has the same issues and Dell refuses to honor their warranty claiming it is not their fault. Their defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..). I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
We helped our father purchase a dell desktop computer. We ordered it on Thanksgiving 2017. We did not receive it for a couple weeks. We tried several hours to get it installed. We went an bought an hdmi cable to try that. We bought a new monitor and tried that. Nothing worked. We called tech support. They walked us through trouble shooting for a whole evening. They determined it was defective. They offered to send us a new computer and that we are to wait until the new one arrives (in which this new package will have a return label for the defective one, we did not receive a label). We received the email 12/22/17 that they are processing this request. This email is noted as saying that this will take place in 12-15 business days (excluding holidays) for the new computer replacement. We waited. On 1/17/18, we emailed to check on the status of this order. We were told that we would receive it 1/20/18. Please note that they know when things are being delivered because they sent the track
Ordered computer from Dell Computers on Nov 29, to be shipped on Dec 2, and delivered on Dec 5, Computer never arrived Calling Dell Order Support and they said someone would get back to me about where is my computer I ordered Called Dec 6, Dec 7, Dec and was told someone will call but no one has On Friday they said can't do anything now but will call you on Monday which is today Dec 11, Have made several calls and talked to number of people trying to get this resolved but only get run around...asking to talk to supervisor but all I get is excuses and we will get back to you in hours because the shipping company is not answering the phone called the shipping company CEVA 800-888-and they can't seem to locate where the computer is And again told to wait anotherf hours!!?? But I do have this Dell Service Request Number
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
I bought a Dell laptop which is considered "high-quality" and spent money on it thinking that it would deliver the quality I was looking for in my laptop being that I had spent a lot of moneyUnfortunately, my laptop began to fall apart within a month of purchasing it with the bottom part of my laptop coming apart and my computer would randomly heat up and shut downIn fact, there were times when I was working on my laptop and my computer screen started to blank outI called technical support multiple times and every time the representatives would give me a different reason to why my laptop was not functioning properlyThen, they even started repetitively forcing me to buy new warranty while it was within warranty and told me a technician could come out and fix my laptop but there is no guarantee that it would necessarily fix my laptop and I would have to pay out of pocket to get it fixedI have never heard something so ridiculous like thisI can't believe that this is the level of integrity and value Dell upholds as a companyThey need to stop cheating consumers and selling crappy so-called high-technology laptops because they are absolutely piece of crapI am going to be sure to never recommend this company to my friends and family to buy their electronic devicesThis is ridiculous and committing act of fraud to consumers
After numerous under warranty in-home repairs (four visits since November 23, 2015), the service technician finally declared the computer could not be repairedSomeone called from the Service escalation team to promise I would receive an equal or better new system, however the computer presented to me had a lower level processor (an irather than an iprocessor as I had, which has significant processing differences)When I stated that was insufficient, the threat was made to take weeks longer to rebuild an older machine As it is, the anticipated shipping date shown in the latest email, March 8th, 2016, is one month after the latest repair request was made February 09, 2016) I was also informed that the warranty on the replacement would only go as long as my original warranty As a Dell Advantage Member, I am entitled to day shipping, but the shipping shown for the replacement shows day shipping I have been deprived of the use of any computer for weeks I need this syst
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare I have gotten the most rude and unprofessional person ( [redacted] ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time
June , I ordered a replacement partDell rep sent the wrong part (Order number [redacted] )I received a return authorization and a mailing label (Your credit return authorization number is [redacted] )(Your Dispatch Number is [redacted] )I returned the item, which was received 7/23/(UPS Tracing # [redacted] ) We have initiated the credit for $for the battery, Please allow us 10-business days of time for the refund to be refunded back to your original mode of payment Thank you for choosing Dell [redacted] It has been business daysI have not received the refund to my account
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
they are charging me tax on a Microsoft Xbox Live $Canadian digital gift cardwhich means they charged me $hst on top of the $for the card which is not allowed because now when I purchase something with the card that money will be taxed againi have tried to contact dell to fix this and they have been rude and unhelpfuli would like my $refunded to me at the very least if not the whole amount for cheating me to start with
I purchased a laptop from Dell on 11/27/15, when I received the product it did not work correctly and after much aggravation and filing a complaint I was able to get it returned on 1/18/and received an email from [redacted] from Dell on 1/18/with a Refund dispatch number ( [redacted] ) and was told that once they received the item back that he would get the refund closed out On 2/3/I have an email from [redacted] stating that they had received the returned product and that they had completed the refund and that it would be credited back to my account in 3-business days I then contacted him again on 2/17/because I had received a letter in the mail from Dell Financial Services looking to collect money for the product that I had returnedHis repsonse back to me was that it was refunded to the original mode of payment on 2/2/through order number [redacted] and that he now did not have any access to my financial account that I would need to contact Dell Financial Services myse
Hello my name is [redacted] and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
The right hinge on my Inspiron 5547, which was purchased from Dell.com less than two years ago, has brokenThe issue is affecting the wireless on my computer as well I have researched the issue and it appears that many other Dell users have experienced the exact same problem, on the same hingeI have contacted Dell who has asked that I pay $for the repair Under the implied warranty of merchantability, a computer should be fit for the purpose for which it has been intendedThe particular purpose of a laptop computer includes transportation, which inherently involves opening and closing the computerSince this defect happened during the operation of the computer, and since it clearly happened due to defective manufacturing of the plastic / hinge of the computer, it falls within this warranty
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of [redacted] , said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
I purchased a laptop that malfunctioned within months of being purchaseDell helped restore it back to manufacturer setting but I lost all my software that I purchasedThey said they will help me reinstall it but every time I emailed Dell they don't? respond backI want a full refund because they obviously do not care about meThis laptop was purchased so I can use it and I'm unable to use it
All summer I have been dealing with problems with my Dell computer. I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up. Due to me being under warranty Dell suggested that I erase everything off of my computer. I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive. Once I did that I had to call Dell back to get them to restore my computer back to the original settings. They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this. In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or another. They would give you a windows cd, and cd's with all of your programs on it. I told them I did not have a cd, so they suggest that I purchase a cd form their software department. I told them I was not purchasing anythin
Hi, Good afternoon. I am sending this email purely because I don't know what to do. I purchased a dell laptop directly from the dell website a little less than a year ago. When all was said and done it cost me about $800. I know that might not seem like a lot of money, but it is for me- and there are other laptops that are less expensive but have much better quality than what I received. I'm a student preparing to begin college and was looking for a laptop to do basic things on: type up documents in word, save files, send emails etc. I had done some research and the laptop I purchased appeared to be a good fit: the dell Inspiron 7352. Unfortunately, the past past 11 months, I've only had the opportunity to use it maybe two or dozen times. This is due to its extreme slowness and lack of consistency as to whether or not when I open the computer it will decide to work or not work. Because I can't wait for the computer to work or not work I generally go beg my sister to lend me hers: wh
I purchased a Dell Venue tablet in June of 2015. Just days before the warranty expired in June 2016 I had to return it to Dell because it would not accept a charge. They fixed it and returned it. However, the same problem returned in December. When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty. I pointed out that this was the same problem they apparently fixed in June. Since the repair did not last, It seemed reasonable to me to have them do it again. But after speaking with a half dozen people they refused to do anything.
Bought a warranty from Dell for a laptop purchased. Dell did warranty work on my computer and allowed me to purchase a warranty extension for specified laptop. Dell places hold on my account and claims that my account is under suspicion of fraud for not sending a seperate laptop back that I never owned. They refuse to honor the warranty that I purchased to fix their defective product. So now I am stuck with a broken laptop worth over 2000 dollars and a warranty of an extra 500 dollars that they refuse to honor with no proof for placing the hold onto my account
I had a Dell computer for only four months that was under warranty. My computer crashed after two week's worth of randomly shutting down on its own. I called technical support and spoke to representatives who lied to me and told me that it was not Dell's fault. After spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warranty. Again, Dell did everything possible at first to not honor their warranty initially. The computer now has the same issues and Dell refuses to honor their warranty claiming it is not their fault. Their defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..). I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
We helped our father purchase a dell desktop computer. We ordered it on Thanksgiving 2017. We did not receive it for a couple weeks. We tried several hours to get it installed. We went an bought an hdmi cable to try that. We bought a new monitor and tried that. Nothing worked. We called tech support. They walked us through trouble shooting for a whole evening. They determined it was defective. They offered to send us a new computer and that we are to wait until the new one arrives (in which this new package will have a return label for the defective one, we did not receive a label). We received the email 12/22/17 that they are processing this request. This email is noted as saying that this will take place in 12-15 business days (excluding holidays) for the new computer replacement. We waited. On 1/17/18, we emailed to check on the status of this order. We were told that we would receive it 1/20/18. Please note that they know when things are being delivered because they sent the track
Ordered computer from Dell Computers on Nov 29, to be shipped on Dec 2, and delivered on Dec 5, Computer never arrived Calling Dell Order Support and they said someone would get back to me about where is my computer I ordered Called Dec 6, Dec 7, Dec and was told someone will call but no one has On Friday they said can't do anything now but will call you on Monday which is today Dec 11, Have made several calls and talked to number of people trying to get this resolved but only get run around...asking to talk to supervisor but all I get is excuses and we will get back to you in hours because the shipping company is not answering the phone called the shipping company CEVA 800-888-and they can't seem to locate where the computer is And again told to wait anotherf hours!!?? But I do have this Dell Service Request Number
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
I bought a Dell laptop which is considered "high-quality" and spent money on it thinking that it would deliver the quality I was looking for in my laptop being that I had spent a lot of moneyUnfortunately, my laptop began to fall apart within a month of purchasing it with the bottom part of my laptop coming apart and my computer would randomly heat up and shut downIn fact, there were times when I was working on my laptop and my computer screen started to blank outI called technical support multiple times and every time the representatives would give me a different reason to why my laptop was not functioning properlyThen, they even started repetitively forcing me to buy new warranty while it was within warranty and told me a technician could come out and fix my laptop but there is no guarantee that it would necessarily fix my laptop and I would have to pay out of pocket to get it fixedI have never heard something so ridiculous like thisI can't believe that this is the level of integrity and value Dell upholds as a companyThey need to stop cheating consumers and selling crappy so-called high-technology laptops because they are absolutely piece of crapI am going to be sure to never recommend this company to my friends and family to buy their electronic devicesThis is ridiculous and committing act of fraud to consumers
After numerous under warranty in-home repairs (four visits since November 23, 2015), the service technician finally declared the computer could not be repairedSomeone called from the Service escalation team to promise I would receive an equal or better new system, however the computer presented to me had a lower level processor (an irather than an iprocessor as I had, which has significant processing differences)When I stated that was insufficient, the threat was made to take weeks longer to rebuild an older machine As it is, the anticipated shipping date shown in the latest email, March 8th, 2016, is one month after the latest repair request was made February 09, 2016) I was also informed that the warranty on the replacement would only go as long as my original warranty As a Dell Advantage Member, I am entitled to day shipping, but the shipping shown for the replacement shows day shipping I have been deprived of the use of any computer for weeks I need this syst