I bought my Dell Inspiron laptop in April of Since then I have had a number of issues with the touchpad, the wifi and with the operating system The computer has been repaired by Dell different times without any results Prior to the 4th repair I was told if they cannot fix it they will replace it After the 4th unsuccessful repair they are refusing to replace the laptop
I bought a Dell XPS on 12/18/The Dell Service Tag is [redacted] I have had problems ever sinceMy first issue I had was that the computer diedThe motherboard went outI called Dell to be shuffled off to inexperienced technicians that could not fix the problem after trying everythingEvery driver, bios, etc is up to dateAfter dealing with Dell's incompetent customer service and after spending days of my life waiting and hours on the phone I finally got the motherboard replaced through a warranty claimThe motherboard was replaced on 9/26/I have documented proof of all of thisThe laptop is now "out of warranty" even though the "repaired" laptop is now having unacceptable problems again from the motherboard "repair." This is unethical, wrong, and needs to be addressedDell has demonstrated that they cannot replace my laptop to working condition - a description of their warrantyI am demanding that Dell fully replace my device to another unit of the same make
My name is Phillip W***I have been a very loyal Dell Customer for a number of yearsI've purchased not only consumer products but also goods for my businessMy crs are [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), and ( [redacted] )Please feel free to review my past dollars spent with your company On February 8, 2018, I prepared my Dell Inspiron Laptop to be shipped to your facility in Houston for warranty work to be performedOn Wednesday, February 14, I received a call from Bobby O [redacted] with Dell letting me know that my package arrived, however instead of a computer in the box, there were bottles of waterI panickedI personally packaged my deviceMy package was then placed on my secretary's desk untouched until FedEx picked it up on the afternoon of February 8thBobby proceeded to speak to me in the most condescending manner, implying that the package was tampered with at my place of businessI personally packaged thi
Purchased a $laptop from Dell.com Experienced intermittent sounds issues starting within month of receipt Sent in for repair and speakers were replaced, Windows reinstalled and a sound driver updated; issues resurfaced days after return When I was able to resend it to Dell for further repairs (I am a student so had to wait until after classes), they started discussing replacing my motherboard and sound card I feel that I am being left with a refurbished computer that has a high risk of future malfunction I spent the money on a high end computer so that I could be sure of its reliability, and this is not at all what I expected Additionally, I have spent hours on the phone, been without my laptop for an estimated 2-weeks within a year, and had to deal with multiple Windows re-installations which results in a complete wipe of my information and set up every time My complaint regarding these matters was escalated from their tech support team to their advance
I contracted with Dell for in home service Next Business Day Support / Complete Care with Service Tag [redacted] My laptop is now experiencing significant hardware failuresI contacted Dell and requested in home serviceDell is refusing to provide in home service to make repairs
I purchased a Dell Venue the end of November and I have returned it to Dell times during Each time Dell sent the tablet back to me, it did not work correctly for more than a three months at a time Currently, the tablet does not work correctly Dell refuses to take the tablet back for repair because the warranty has run out Dell offered to fix the tablet if I pay for it I find this unacceptable because I shouldn't have to return a product times and still have it not work At this point, I would never consider purchasing another Dell product and I will tell everyone I know about this problem
I bought a dell laptop pc in Dec since that time I've had screens replaced ,a hard drive and a battery that I had to buy.The last screen which was replaced does not get a sharp picture, it's hazy ,upon watching videos the color is not rightIt also not a sharp picture like the othersThe last screen was replaced on 7/29/I also have an extended year warranty which means if they can't fix the problem on the phone the send a tech to your home to fix the problemAlso the tech left scratches on the beveled part the goes around the keyboard to pry it open to replace the screenMy disk drive is also loose.I explained all of this to the dell tech over the phone and he says I have to send my laptop to Texas if I want it looked at otherwise live with it he said.And he didn't say for sure if they would fix it
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links: https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/ There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
Three days ago,I ordered a Dell XPS laptop from Dell.com and received a confirmation emailSince the order did not appear on my order history, I called Dell customer service about the issue and they said they would remove the hold on the item I called again today about the same issue, and they denied everything the representative, named "John", said yesterday, and said they have to cancel the order, and I would not be able to receive the 12% discount originally on the product I was redirected multiple times to departments that were closed by the operator at Dell customer service, and the issue was not resolved, and doesn't seem resolvable after hours of phone call over multiple days
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped Cr: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I purchased a tv on April We received the tv on May and upon opening the box discovered the tv was bustedWe spoke with customer service that afternoon and they said we would receive a replacement in daysWe called today May and discovered that the exchange order had been cancelled due to technical difficulties and they would have to restart the exchange process and it would be another days before we would receive itIf this is the case it will be a month from the time we purchased the tv until the time that we will get one that hopefully worksThis is completely unacceptableDell customer service is the worst I have ever dealt withYou can not understand anything anyone says and they will transfer you around several times even to departments that have nothing to do with exchangesI just want a working tv
I ordered Dell XPS (ssd, 4k screen, i7700hq processor, TX, etc...) last week 11/30/I found out Dell called it back from Fedex without being contacted by DellThe Dell verification team told me that my billing address did not match the shipping address which is why they called it back and then told me if both addresses had matched there would still be a red flag but they cannot tell me why This makes no sense Dell has already received my payment and I confirmed my shipment and billing address at the time of paymentAlso they did not send me a proper invoice with the specs I ordered (at the discounted price)The verification teams says they cannot explain to me why there is a red flag and why they need more personal information Who may talk to about this? Thank You
I had an issue with my brand new laptop where I had to send it in for repairsWhen I got it back from the repair it was in worse condition than when I sent it back to dellFirst it took THREE weeks for them to send me a repair box, I had to call every few days to see what was going onWhen I called each time I was told the repair was canceled by a Dell Tech for NO REASONWhen I found that the repair was not done properly I contacted dell to initiate a return, There is no way I can use the computer they sent me because it Blue screens every few minutesI have called repeatedly to get the return processed and a box or shipping label sent to meHowever when I call I get put on hold for HOURS with no resolutionI feel that I'm being scammed I got this laptop on credit with dell and that department keeps calling to harass me for not paying for this broke [redacted] laptopPlease help me get this laptop back to them so I can get my money back! This is by far the WORST customer service
8/I placed an order; customer # [redacted] I included a hardware warranty, which they state they would repair or replace; service tag [redacted] I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service # [redacted] Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService # [redacted] I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
Order No: [redacted] Order date was mentioned the very next day due to which lost the rebateSpoke to customer service and they agreed to accept the returned itemBut unfortunately the refund has been pending and there is no positive response for the amount that needs to be refunded
Placed an order with Dell prior to placing order expected shipping date was 12/ I called Dell to see why order hadn't shipped they said there was a delay due to part needed to complete orderAfter being transferred to several customer service reps and departments I was told I had to cancel order and place new one due to configuration error No one could explain what that meant or why I had to place new order First order was made online 2nd order was placed over phone with sales repSales rep assured me this 2nd order would not have any further complications and that she confirmed Dell had all the parts needed to forefill my order The only down side was I wouldn't receive the order till 12/ Then on 12/Dell calls me to tell me there is a problem with order and that I wouldn't receive order till 1st or 2nd week of January Then told me I should place new order and that modification department will help me place an order on a computer with similar parts that they have in
Purchased a brand new Dell Inspiron 24-7459,Poppy BTXService number [redacted] Computer out of the box would not work new when bought August Have spent hours with customer serviceDell technicians, many days waiting for parts to be sent to technicianSent back to Dell twiceReceived computer back on October 19thComputer boots on however the monitor is crooked This is a brand new computer never usedIt looks ridiculous and after two months we should have a new computerNot one that was placed on a stand not straightened
On Feb 28th I bought a computer from dell's website which had the computer listed as in Stock and expected delivery of Dec 2- After I bought the computer on Dec 1, they changed th e expected delivery to Dec On Dec 10th they changed it to Dec 25th This is a month from when I bought it and had expected to give it as a gift to someone This is unacceptableIf I had known it would take so long to get it I would never have bought it in the first place It's unacceptable and seems to me advertising that the company shouldn't be allowed to do
You have wrong information on your website and your customer support rep even knows it! However, I still could not exchange the product and you have wasted my time and moneySince, I will have to go back and send your malfunctioning product back to get the credit Here is the exact note and email that I have send to your customer care [redacted] On the website the operating system for Alienware Alpha Ris Window However, I did not have window operating system when I received the product [redacted] and his supervisors and managers told me that even though I get the replacement it will still not have operating systemSeriously?????? WHY WOULD YOU PUT IT ON YOUR WEBSITE THAT IT DOES Please check your own website, you are definitely misleading potential customer and make them very frustrated From: [redacted] Sent: Thursday, August 2, 2:PM To: [redacted] Subject: Operating System for [redacted] http: [redacted]
I bought my Dell Inspiron laptop in April of Since then I have had a number of issues with the touchpad, the wifi and with the operating system The computer has been repaired by Dell different times without any results Prior to the 4th repair I was told if they cannot fix it they will replace it After the 4th unsuccessful repair they are refusing to replace the laptop
I bought a Dell XPS on 12/18/The Dell Service Tag is [redacted] I have had problems ever sinceMy first issue I had was that the computer diedThe motherboard went outI called Dell to be shuffled off to inexperienced technicians that could not fix the problem after trying everythingEvery driver, bios, etc is up to dateAfter dealing with Dell's incompetent customer service and after spending days of my life waiting and hours on the phone I finally got the motherboard replaced through a warranty claimThe motherboard was replaced on 9/26/I have documented proof of all of thisThe laptop is now "out of warranty" even though the "repaired" laptop is now having unacceptable problems again from the motherboard "repair." This is unethical, wrong, and needs to be addressedDell has demonstrated that they cannot replace my laptop to working condition - a description of their warrantyI am demanding that Dell fully replace my device to another unit of the same make
My name is Phillip W***I have been a very loyal Dell Customer for a number of yearsI've purchased not only consumer products but also goods for my businessMy c
rs are [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), and ( [redacted] )Please feel free to review my past dollars spent with your company On February 8, 2018, I prepared my Dell Inspiron Laptop to be shipped to your facility in Houston for warranty work to be performedOn Wednesday, February 14, I received a call from Bobby O [redacted] with Dell letting me know that my package arrived, however instead of a computer in the box, there were bottles of waterI panickedI personally packaged my deviceMy package was then placed on my secretary's desk untouched until FedEx picked it up on the afternoon of February 8thBobby proceeded to speak to me in the most condescending manner, implying that the package was tampered with at my place of businessI personally packaged thi
Purchased a $laptop from Dell.com Experienced intermittent sounds issues starting within month of receipt Sent in for repair and speakers were replaced, Windows reinstalled and a sound driver updated; issues resurfaced days after return When I was able to resend it to Dell for further repairs (I am a student so had to wait until after classes), they started discussing replacing my motherboard and sound card I feel that I am being left with a refurbished computer that has a high risk of future malfunction I spent the money on a high end computer so that I could be sure of its reliability, and this is not at all what I expected Additionally, I have spent hours on the phone, been without my laptop for an estimated 2-weeks within a year, and had to deal with multiple Windows re-installations which results in a complete wipe of my information and set up every time My complaint regarding these matters was escalated from their tech support team to their advance
I contracted with Dell for in home service Next Business Day Support / Complete Care with Service Tag [redacted] My laptop is now experiencing significant hardware failuresI contacted Dell and requested in home serviceDell is refusing to provide in home service to make repairs
I purchased a Dell Venue the end of November and I have returned it to Dell times during Each time Dell sent the tablet back to me, it did not work correctly for more than a three months at a time Currently, the tablet does not work correctly Dell refuses to take the tablet back for repair because the warranty has run out Dell offered to fix the tablet if I pay for it I find this unacceptable because I shouldn't have to return a product times and still have it not work At this point, I would never consider purchasing another Dell product and I will tell everyone I know about this problem
I bought a dell laptop pc in Dec since that time I've had screens replaced ,a hard drive and a battery that I had to buy.The last screen which was replaced does not get a sharp picture, it's hazy ,upon watching videos the color is not rightIt also not a sharp picture like the othersThe last screen was replaced on 7/29/I also have an extended year warranty which means if they can't fix the problem on the phone the send a tech to your home to fix the problemAlso the tech left scratches on the beveled part the goes around the keyboard to pry it open to replace the screenMy disk drive is also loose.I explained all of this to the dell tech over the phone and he says I have to send my laptop to Texas if I want it looked at otherwise live with it he said.And he didn't say for sure if they would fix it
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links: https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/ There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
Three days ago,I ordered a Dell XPS laptop from Dell.com and received a confirmation emailSince the order did not appear on my order history, I called Dell customer service about the issue and they said they would remove the hold on the item I called again today about the same issue, and they denied everything the representative, named "John", said yesterday, and said they have to cancel the order, and I would not be able to receive the 12% discount originally on the product I was redirected multiple times to departments that were closed by the operator at Dell customer service, and the issue was not resolved, and doesn't seem resolvable after hours of phone call over multiple days
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped C
r: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I purchased a tv on April We received the tv on May and upon opening the box discovered the tv was bustedWe spoke with customer service that afternoon and they said we would receive a replacement in daysWe called today May and discovered that the exchange order had been cancelled due to technical difficulties and they would have to restart the exchange process and it would be another days before we would receive itIf this is the case it will be a month from the time we purchased the tv until the time that we will get one that hopefully worksThis is completely unacceptableDell customer service is the worst I have ever dealt withYou can not understand anything anyone says and they will transfer you around several times even to departments that have nothing to do with exchangesI just want a working tv
I ordered Dell XPS (ssd, 4k screen, i7700hq processor, TX, etc...) last week 11/30/I found out Dell called it back from Fedex without being contacted by DellThe Dell verification team told me that my billing address did not match the shipping address which is why they called it back and then told me if both addresses had matched there would still be a red flag but they cannot tell me why This makes no sense Dell has already received my payment and I confirmed my shipment and billing address at the time of paymentAlso they did not send me a proper invoice with the specs I ordered (at the discounted price)The verification teams says they cannot explain to me why there is a red flag and why they need more personal information Who may talk to about this? Thank You
I had an issue with my brand new laptop where I had to send it in for repairsWhen I got it back from the repair it was in worse condition than when I sent it back to dellFirst it took THREE weeks for them to send me a repair box, I had to call every few days to see what was going onWhen I called each time I was told the repair was canceled by a Dell Tech for NO REASONWhen I found that the repair was not done properly I contacted dell to initiate a return, There is no way I can use the computer they sent me because it Blue screens every few minutesI have called repeatedly to get the return processed and a box or shipping label sent to meHowever when I call I get put on hold for HOURS with no resolutionI feel that I'm being scammed I got this laptop on credit with dell and that department keeps calling to harass me for not paying for this broke [redacted] laptopPlease help me get this laptop back to them so I can get my money back! This is by far the WORST customer service
8/I placed an order; customer # [redacted] I included a hardware warranty, which they state they would repair or replace; service tag [redacted] I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service # [redacted] Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService # [redacted] I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
Order No: [redacted] Order date was mentioned the very next day due to which lost the rebateSpoke to customer service and they agreed to accept the returned itemBut unfortunately the refund has been pending and there is no positive response for the amount that needs to be refunded
Placed an order with Dell prior to placing order expected shipping date was 12/ I called Dell to see why order hadn't shipped they said there was a delay due to part needed to complete orderAfter being transferred to several customer service reps and departments I was told I had to cancel order and place new one due to configuration error No one could explain what that meant or why I had to place new order First order was made online 2nd order was placed over phone with sales repSales rep assured me this 2nd order would not have any further complications and that she confirmed Dell had all the parts needed to forefill my order The only down side was I wouldn't receive the order till 12/ Then on 12/Dell calls me to tell me there is a problem with order and that I wouldn't receive order till 1st or 2nd week of January Then told me I should place new order and that modification department will help me place an order on a computer with similar parts that they have in
Purchased a brand new Dell Inspiron 24-7459,Poppy BTXService number [redacted] Computer out of the box would not work new when bought August Have spent hours with customer serviceDell technicians, many days waiting for parts to be sent to technicianSent back to Dell twiceReceived computer back on October 19thComputer boots on however the monitor is crooked This is a brand new computer never usedIt looks ridiculous and after two months we should have a new computerNot one that was placed on a stand not straightened
On Feb 28th I bought a computer from dell's website which had the computer listed as in Stock and expected delivery of Dec 2- After I bought the computer on Dec 1, they changed th e expected delivery to Dec On Dec 10th they changed it to Dec 25th This is a month from when I bought it and had expected to give it as a gift to someone This is unacceptableIf I had known it would take so long to get it I would never have bought it in the first place It's unacceptable and seems to me advertising that the company shouldn't be allowed to do
You have wrong information on your website and your customer support rep even knows it! However, I still could not exchange the product and you have wasted my time and moneySince, I will have to go back and send your malfunctioning product back to get the credit Here is the exact note and email that I have send to your customer care [redacted] On the website the operating system for Alienware Alpha Ris Window However, I did not have window operating system when I received the product [redacted] and his supervisors and managers told me that even though I get the replacement it will still not have operating systemSeriously?????? WHY WOULD YOU PUT IT ON YOUR WEBSITE THAT IT DOES Please check your own website, you are definitely misleading potential customer and make them very frustrated From: [redacted] Sent: Thursday, August 2, 2:PM To: [redacted] Subject: Operating System for [redacted] http: [redacted]