6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I purchased an Inspiron in May Initially I would get an error about the system not recognizing the chargerIf I unplugged it and plugged it back in the charger would charge the unitAfter about months it started giving the error on startup and would not charge at allI contacted Dell, and arranged a depot repairWhen I received my computer back today, I got the same error immediately on start upI contacted Dell again, and they are making me send it back to them againI use my computer for work, and it is now going to be another week or more before I can workThus far, this has cost me over $
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account The support team says I would have to
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my cr, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!! My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
Placed an order and business days later the web site only confirms the order was receivedNo production info, no shipping infoCalled Customer No-Service and they confirmed the computer is STILL AT THE FACTORYThey will not cancel the order so I can re-order one of the on-sale Alienware 15"rmodelsDelivery is still supposedly 3-weeks out The order hasn't proceeded past "confirmed"/received yet they refuse the cancel the orderThey insist on shipping the computer (but don't know when that'll happen) and then insist I then return the computer laterIn presumably 3-weeks when I get it This is ridiculousThe computer if it exists yet is still at the factoryThere's no shipping info, nor nothing on the web site that shows whether the order has proceeded beyond "confirmed"/received
I ordered laptops; total cost around I received confirmation that the order was shippedI received phone calls on 12/5/confirming the shipping addressToday, I find that FedEx did not deliver my packages because Dell put a hold on them through FedExI called Dell and after waiting on phone for an hour that FedEx was not able to deliver to the address; it was FedEx who was at faultCalled Dell back again; on hold for another hour; told that Dell put a hold on the packages because they thought it was a fraudulent address; however they already took the money for the computers out of my account and confirmed my address per phone After several hours on the phone with multiple people, I was told that I would have to wait 7-days maybe days before I would be refundedThese computers were Xmas gifts If it takes more than days I will be charged finance charges on my charge card on something I did not get and if its 15-days before I get my money back; THESE WERE XMAS GIFTS! I've always loved Dell computers but after this incident I will never buy from Dell again
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
About months ago I purchased a computer directly from DellI have spend countless hours with them on the phone and having visits to my house to fix problems that still exist With my year warranty out in just a few months I have been asking for a replacement computer I keep getting emails that say they will call me back with in 24-hours These calls never come When I call to complain they set up a specific hour window to call back Even 2-hours after their agreed to timeNo Call I am tired of the run around I am also nervous about the quality of the Model they sold me I have asked if I can pay the difference between what I paid and a newer model that comes with Widows installed, not an upgrade Today (2-10-2016_ I was promised a call back between 1-pm as of Pm no callwhat a surprise???? I called to Customer service who confirmed that they saw on my record that a call back was to happen I got some very rude guy named [redacted] on the line I a
On Feb 9, I purchased a printer from Dell official websiteThe order number is [redacted] However, my order was cancelled on Febwithout any solid reasonsDell just said it was an website errorAnd the customer service agent declined to compensate
On 12/12/18 I called the number provided ( [redacted] ) by Dell chat representative, [redacted] *. I was on the phone for approximately an hour and a half (10:45am-12:15pm). During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding Cr [redacted] /Dell Purchase ID [redacted] . I was informed that this order was cancelled; however, it was cancelled without prior notification. I was never ever notified about this cancellation. Upon learning this, I was hoping the order would be reprocessed. As the last and final representative was about to assist me with the reorder, the phone was disconnected. Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/18 for $413.71. I expressed my frustratio
DELL has the absolute worst customer service ever ! which is why I dreaded even calling and attempting to get help from the people who created the piece of [redacted] laptop ! I went into best buy a year ago and told them what I needed this computer for ! they sold it to me .. a $800 computer that I purchased to play SIMS only ! the 1st few months it was flawless ! after one DELL update that I put off because I know what updates do to products ! so after I went to sleep and woke up I found out my laptop forced the update. all of a sudden ! my computer has "NO VIDEO CARD" when I literally was playing sims without a problem .. and purchased it because it had a VIDEO CARD ! I took the computer back to BestBuy the person who sold it to me couldn't push me off on geek squad because of how many times I have went directly to him for an issue with things he's sold from there !! he fixed it ! my computer worked okay after that no major problems... a month goes by and it wants another "UP
I placed an order with Dell using gift cards. They emailed me to say there was an issue with the order so I called and spent 40 min on the phone being transferred between departments until a I was told the order was fine and there were no payment issues and it would ship the next day. I got another email saying there was an order issue so I called and was transferred between departments for 30 minutes and no one could help clarify what the payment issue was so I gave my number to be called back and was never called back. Dell then cancelled my Order # [redacted] paid for by Dell gift cards. The gift card value was taken but upon order cancellation their value wasn't refunded. I just need their value refunded back to the cards since they all now list $0.00. Dell took the value of the gift cards, cancelled the order then didn't refund the gift card amount upon order cancellation. Please refund the following gift cards that were used to place this order: Card No: [redacted]
I purchased a dell laptop, service tag- [redacted] , EXPRESS SERVICE CODE- [redacted] The key board stopped working so I went on the website to file a complaint to get it fixed, since it is under warrantyIt did a diagnostic over the website, determined it was a defective keyboard and it needed to be replaced I got an email, with the incident number: [redacted] I was not sure what was going to transpire, for it said on the site, the part would be shipped to meI am not a computer repair person, so I called this morning to find out exactly what will transpireAfter being transferred numerous times, the last representative [redacted] badge number: [redacted] , tells me that before they can send me a box to sent in the laptop for repairs, he has to gain access to the laptop to try to fix it by downloading firmware onto itSo he does and it makes the laptop go black, now I have a laptop that is black and key board is till not workingI was on the phone for almost three hours, speaking with a pe
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I've been a Dell customer and reseller for many yearsOn 10/I placed an online order for a server (Order # [redacted] $2,before refunding of sales tax)After the order was successfully placed and confirmed, I was notified days later that the order was canceledI was not given a reason why, and I spent hours on the phone trying to reach someone who could help me, getting forwarded to different departments over and over, explaining my issue each timeI was told the issue was with a gift card I had tried to use on the order So I placed the order again online on 10/ (Order # [redacted] $2,before removal of sales tax)I emailed Customer care explaining the situation and asking to notify me before cancelling the orderSame as before, it was successfully placed and confirmedCustomer care emailed me back and said the order was in production stages (Service Request Number: [redacted] | )However, on 10/I received an email
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
I originally ordered a refurbished dell laptop from dell outletThe unit came broken, so I sent it back for a refundI had some problems getting the refund processed and due to these two issues [redacted] @ dell offered me a $credit to my credit card if I ordered another laptop new that was atleast $ [redacted] sent me an email stating she would process the refund to my credit card if I placed my order, so I purchasea machine that was $1216.xx (gift card, credit card) that dayI followed up with [redacted] once the laptop had arrived and I had a chance to make sure everything was working correctlyThere was also a dell sale going, which I was protected under the dell price guarantee for so she ended up submitting a refund request in the amount of $($as promised for problems, and for price guarantee)Service request # [redacted] I receieved a notice that the service request had been closed and a refund had been processed "to your original mode of pa
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Belkin surgemaster surge protector has a lifetime warrantyit melted and I need it replacedpurchased it from Dell on Reference # [redacted] I have been calling Dell for days and they keep doing the transfer game with me until I ask for a supervisor which transfer me to a cut off number where the computer says "can not continue processing you call, please hang up." I call the main number and explain everything to them and they transfer me to the same supervisor....after a few times they no longer answer their phone either
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I purchased an Inspiron in May Initially I would get an error about the system not recognizing the chargerIf I unplugged it and plugged it back in the charger would charge the unitAfter about months it started giving the error on startup and would not charge at allI contacted Dell, and arranged a depot repairWhen I received my computer back today, I got the same error immediately on start upI contacted Dell again, and they are making me send it back to them againI use my computer for work, and it is now going to be another week or more before I can workThus far, this has cost me over $
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account The support team says I would have to
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my c
r, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!! My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
Placed an order and business days later the web site only confirms the order was receivedNo production info, no shipping infoCalled Customer No-Service and they confirmed the computer is STILL AT THE FACTORYThey will not cancel the order so I can re-order one of the on-sale Alienware 15"rmodelsDelivery is still supposedly 3-weeks out The order hasn't proceeded past "confirmed"/received yet they refuse the cancel the orderThey insist on shipping the computer (but don't know when that'll happen) and then insist I then return the computer laterIn presumably 3-weeks when I get it This is ridiculousThe computer if it exists yet is still at the factoryThere's no shipping info, nor nothing on the web site that shows whether the order has proceeded beyond "confirmed"/received
I ordered laptops; total cost around I received confirmation that the order was shippedI received phone calls on 12/5/confirming the shipping addressToday, I find that FedEx did not deliver my packages because Dell put a hold on them through FedExI called Dell and after waiting on phone for an hour that FedEx was not able to deliver to the address; it was FedEx who was at faultCalled Dell back again; on hold for another hour; told that Dell put a hold on the packages because they thought it was a fraudulent address; however they already took the money for the computers out of my account and confirmed my address per phone After several hours on the phone with multiple people, I was told that I would have to wait 7-days maybe days before I would be refundedThese computers were Xmas gifts If it takes more than days I will be charged finance charges on my charge card on something I did not get and if its 15-days before I get my money back; THESE WERE XMAS GIFTS! I've always loved Dell computers but after this incident I will never buy from Dell again
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
About months ago I purchased a computer directly from DellI have spend countless hours with them on the phone and having visits to my house to fix problems that still exist With my year warranty out in just a few months I have been asking for a replacement computer I keep getting emails that say they will call me back with in 24-hours These calls never come When I call to complain they set up a specific hour window to call back Even 2-hours after their agreed to timeNo Call I am tired of the run around I am also nervous about the quality of the Model they sold me I have asked if I can pay the difference between what I paid and a newer model that comes with Widows installed, not an upgrade Today (2-10-2016_ I was promised a call back between 1-pm as of Pm no callwhat a surprise???? I called to Customer service who confirmed that they saw on my record that a call back was to happen I got some very rude guy named [redacted] on the line I a
On Feb 9, I purchased a printer from Dell official websiteThe order number is [redacted] However, my order was cancelled on Febwithout any solid reasonsDell just said it was an website errorAnd the customer service agent declined to compensate
On 12/12/18 I called the number provided ( [redacted] ) by Dell chat representative, [redacted] *. I was on the phone for approximately an hour and a half (10:45am-12:15pm). During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding C
r [redacted] /Dell Purchase ID [redacted] . I was informed that this order was cancelled; however, it was cancelled without prior notification. I was never ever notified about this cancellation. Upon learning this, I was hoping the order would be reprocessed. As the last and final representative was about to assist me with the reorder, the phone was disconnected. Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/18 for $413.71. I expressed my frustratio
DELL has the absolute worst customer service ever ! which is why I dreaded even calling and attempting to get help from the people who created the piece of [redacted] laptop ! I went into best buy a year ago and told them what I needed this computer for ! they sold it to me .. a $800 computer that I purchased to play SIMS only ! the 1st few months it was flawless ! after one DELL update that I put off because I know what updates do to products ! so after I went to sleep and woke up I found out my laptop forced the update. all of a sudden ! my computer has "NO VIDEO CARD" when I literally was playing sims without a problem .. and purchased it because it had a VIDEO CARD ! I took the computer back to BestBuy the person who sold it to me couldn't push me off on geek squad because of how many times I have went directly to him for an issue with things he's sold from there !! he fixed it ! my computer worked okay after that no major problems... a month goes by and it wants another "UP
I placed an order with Dell using gift cards. They emailed me to say there was an issue with the order so I called and spent 40 min on the phone being transferred between departments until a I was told the order was fine and there were no payment issues and it would ship the next day. I got another email saying there was an order issue so I called and was transferred between departments for 30 minutes and no one could help clarify what the payment issue was so I gave my number to be called back and was never called back. Dell then cancelled my Order # [redacted] paid for by Dell gift cards. The gift card value was taken but upon order cancellation their value wasn't refunded. I just need their value refunded back to the cards since they all now list $0.00. Dell took the value of the gift cards, cancelled the order then didn't refund the gift card amount upon order cancellation. Please refund the following gift cards that were used to place this order: Card No: [redacted]
I purchased a dell laptop, service tag- [redacted] , EXPRESS SERVICE CODE- [redacted] The key board stopped working so I went on the website to file a complaint to get it fixed, since it is under warrantyIt did a diagnostic over the website, determined it was a defective keyboard and it needed to be replaced I got an email, with the incident number: [redacted] I was not sure what was going to transpire, for it said on the site, the part would be shipped to meI am not a computer repair person, so I called this morning to find out exactly what will transpireAfter being transferred numerous times, the last representative [redacted] badge number: [redacted] , tells me that before they can send me a box to sent in the laptop for repairs, he has to gain access to the laptop to try to fix it by downloading firmware onto itSo he does and it makes the laptop go black, now I have a laptop that is black and key board is till not workingI was on the phone for almost three hours, speaking with a pe
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I've been a Dell customer and reseller for many yearsOn 10/I placed an online order for a server (Order # [redacted] $2,before refunding of sales tax)After the order was successfully placed and confirmed, I was notified days later that the order was canceledI was not given a reason why, and I spent hours on the phone trying to reach someone who could help me, getting forwarded to different departments over and over, explaining my issue each timeI was told the issue was with a gift card I had tried to use on the order So I placed the order again online on 10/ (Order # [redacted] $2,before removal of sales tax)I emailed Customer care explaining the situation and asking to notify me before cancelling the orderSame as before, it was successfully placed and confirmedCustomer care emailed me back and said the order was in production stages (Service Request Number: [redacted] | )However, on 10/I received an email
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
I originally ordered a refurbished dell laptop from dell outletThe unit came broken, so I sent it back for a refundI had some problems getting the refund processed and due to these two issues [redacted] @ dell offered me a $credit to my credit card if I ordered another laptop new that was atleast $ [redacted] sent me an email stating she would process the refund to my credit card if I placed my order, so I purchasea machine that was $1216.xx (gift card, credit card) that dayI followed up with [redacted] once the laptop had arrived and I had a chance to make sure everything was working correctlyThere was also a dell sale going, which I was protected under the dell price guarantee for so she ended up submitting a refund request in the amount of $($as promised for problems, and for price guarantee)Service request # [redacted] I receieved a notice that the service request had been closed and a refund had been processed "to your original mode of pa
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Belkin surgemaster surge protector has a lifetime warrantyit melted and I need it replacedpurchased it from Dell on Reference # [redacted] I have been calling Dell for days and they keep doing the transfer game with me until I ask for a supervisor which transfer me to a cut off number where the computer says "can not continue processing you call, please hang up." I call the main number and explain everything to them and they transfer me to the same supervisor....after a few times they no longer answer their phone either