I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
Dell charged me for laptop repair on my credit cards and the invoices have incorrect shipping and billing addresses Please see below Shipping & billing details Shipping information [redacted] ** Billing information [redacted] ** I have requested them to correct both shipping and billing addresses but they said they need to charge me again in order to generate a new order with the corrections In addition, the amount on the invoices do not match what was charged on my credit cards This can be considered violation of privacy and fraud since they were able to charge my card with the incorrect billing address At this point, I am not comfortable with Dell charging me again to generate a new order
On February 8, I ordered a computer from Dell - Order # [redacted] The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account." When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
I have an Inspiron that I literally purchased months ago and already the motherboard has to be replacedI was reading online that many people have this issue I wish I knew this before purchasing a Dell computer so buyers beware !!
I recently purchased a new Alienware laptop from Conn's Home Plus and after registering my laptop with Dell I discovered that something was wrong with my warrantyAfter attempting twice to get the warranty issue remedied I was told that they could not help me even with a proof of purchase in handThey proceeded to tell me that I needed to contact the store I purchased the laptop at and after doing so and having them send me further proof of purchase Dell still refused to help meThis is a dollar computer that badly needs a warranty and they refuse to even look into the matter for me
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
I put the online order on their Dell website for Dell laptop -Inspiron Series - on Sept 07,and order was processed and confirmed by provided the Estimated delivery date Sept 20, 2018(received emails)They cashed the amount $from my Credit Card company immediately after purchaseOn Sept 19th, 2018, I received another email saying "Your order has been delayed and revised delivery date Oct 16,On Sept 21,2018, they have cancelled my order without providing any explanationWhen I called customer services, representatives keep transferring the calls from one department to another department too many times without resolving the order issueI asked to re-process the order and they refuse to re-process the orderPlease help to resolve this issue
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case ( [redacted] ) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
I have purchased a laptop battery from DellI'm patiently waiting for itThey tried to cancel the order after one or two weeksI replied noThen another one or two they tried to cancel it againI said noLast night an Indian guy called me and told me that the battery was not available and he tried to sell me a much expensive batteryI asked if he could sell me at the same or similar priceHe said no and my order was canceled by him!
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
I purchased a computer on 1-19-for $779.84, on 2-12-Dell charge my Capital One card and I received a computer that I did not orderWhen I called they informed me that the computer I ordered was no longer available and they sent me a better oneI didn't not want the computer they sent so I returned the computer and Dell received it on 2-19-I had been told that they would refund me with in 10-business days upon receiving the computerI have yet to receive my refund and it has been 60+ daysI have called many with no resolve in the refund back to the capital one card
Have been trying for MONTHS to get a full refund for what started as one simple order that has turned into nearly calls (each lasting HOURS) to first resolve and then try to get a refund for my order Somehow order has turned into three separate order numbers Have received refund on of orders but was only refunded 1/of the last order Order number is [redacted] Called about this several weeks ago and was assured the balance of refund would be provided within 3-business days but still no refund! Dell owes me $1,for monitors on this order and has only refunded $357.21! Where's my money Dell?!? This is by far the worst experience I've ever had with any company bar none!! I have purchased from Dell before with no problems, but boy when they get it wrong - it can last for months and the promises made time and time again are broken!! Never again will I do business with Dell It's when they do get it wrong that the true colors are exposed!! I feel like they are
Fraudulent activity/private data breach and a faulty product: I purchased identical desktop computers at the same time last year from Dell (for home and for work)Two have been working decently, but I've had problems with one of them from the beginningAfter spending time troubleshooting as best we could, we contacted Dell's Technical SupportThis began a frustrating year-long exchange that included everything from the techs having us do the same things over and over again to having technicians sent out to our house to replace random parts that still did not solve the issueAt one point, we were instructed to mail the PC into a Dell appointed service centerWhen it was returned to us, we discovered that not only had nothing been fixed, but Windows had been reloaded with what looks like an illegitimate copySo not only did the original problem not get fixed, the PC had an unactivated copy of Windows in addition to new crashes that we didn't have beforeNow that the warranty
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
I ordered a printer from Dell When I received it, a scanner error appeared immediately upon setting it up I called Dell and they stated that they would replace the item and pick up the defective unit within 3-days It is now days later and there has been no progress on the replacement or pickup of the old unit I contacted them via e-mail on 7/to cancel the replacement order as I am in desperate need of a printer The original order was placed on 6/29/2017, so I have been without a printer for almost one month now They have not picked up the old unit and have not shipped out the new unit as of this morning (7/21)
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
Dell charged me for laptop repair on my credit cards and the invoices have incorrect shipping and billing addresses Please see below Shipping & billing details Shipping information [redacted] ** Billing information [redacted] ** I have requested them to correct both shipping and billing addresses but they said they need to charge me again in order to generate a new order with the corrections In addition, the amount on the invoices do not match what was charged on my credit cards This can be considered violation of privacy and fraud since they were able to charge my card with the incorrect billing address At this point, I am not comfortable with Dell charging me again to generate a new order
On February 8, I ordered a computer from Dell - Order # [redacted] The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account." When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
I have an Inspiron that I literally purchased months ago and already the motherboard has to be replacedI was reading online that many people have this issue I wish I knew this before purchasing a Dell computer so buyers beware !!
I recently purchased a new Alienware laptop from Conn's Home Plus and after registering my laptop with Dell I discovered that something was wrong with my warrantyAfter attempting twice to get the warranty issue remedied I was told that they could not help me even with a proof of purchase in handThey proceeded to tell me that I needed to contact the store I purchased the laptop at and after doing so and having them send me further proof of purchase Dell still refused to help meThis is a dollar computer that badly needs a warranty and they refuse to even look into the matter for me
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
I put the online order on their Dell website for Dell laptop -Inspiron Series - on Sept 07,and order was processed and confirmed by provided the Estimated delivery date Sept 20, 2018(received emails)They cashed the amount $from my Credit Card company immediately after purchaseOn Sept 19th, 2018, I received another email saying "Your order has been delayed and revised delivery date Oct 16,On Sept 21,2018, they have cancelled my order without providing any explanationWhen I called customer services, representatives keep transferring the calls from one department to another department too many times without resolving the order issueI asked to re-process the order and they refuse to re-process the orderPlease help to resolve this issue
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case ( [redacted] ) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
I have purchased a laptop battery from DellI'm patiently waiting for itThey tried to cancel the order after one or two weeksI replied noThen another one or two they tried to cancel it againI said noLast night an Indian guy called me and told me that the battery was not available and he tried to sell me a much expensive batteryI asked if he could sell me at the same or similar priceHe said no and my order was canceled by him!
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
I purchased a computer on 1-19-for $779.84, on 2-12-Dell charge my Capital One card and I received a computer that I did not orderWhen I called they informed me that the computer I ordered was no longer available and they sent me a better oneI didn't not want the computer they sent so I returned the computer and Dell received it on 2-19-I had been told that they would refund me with in 10-business days upon receiving the computerI have yet to receive my refund and it has been 60+ daysI have called many with no resolve in the refund back to the capital one card
Have been trying for MONTHS to get a full refund for what started as one simple order that has turned into nearly calls (each lasting HOURS) to first resolve and then try to get a refund for my order Somehow order has turned into three separate order numbers Have received refund on of orders but was only refunded 1/of the last order Order number is [redacted] Called about this several weeks ago and was assured the balance of refund would be provided within 3-business days but still no refund! Dell owes me $1,for monitors on this order and has only refunded $357.21! Where's my money Dell?!? This is by far the worst experience I've ever had with any company bar none!! I have purchased from Dell before with no problems, but boy when they get it wrong - it can last for months and the promises made time and time again are broken!! Never again will I do business with Dell It's when they do get it wrong that the true colors are exposed!! I feel like they are
Fraudulent activity/private data breach and a faulty product: I purchased identical desktop computers at the same time last year from Dell (for home and for work)Two have been working decently, but I've had problems with one of them from the beginningAfter spending time troubleshooting as best we could, we contacted Dell's Technical SupportThis began a frustrating year-long exchange that included everything from the techs having us do the same things over and over again to having technicians sent out to our house to replace random parts that still did not solve the issueAt one point, we were instructed to mail the PC into a Dell appointed service centerWhen it was returned to us, we discovered that not only had nothing been fixed, but Windows had been reloaded with what looks like an illegitimate copySo not only did the original problem not get fixed, the PC had an unactivated copy of Windows in addition to new crashes that we didn't have beforeNow that the warranty
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
I ordered a printer from Dell When I received it, a scanner error appeared immediately upon setting it up I called Dell and they stated that they would replace the item and pick up the defective unit within 3-days It is now days later and there has been no progress on the replacement or pickup of the old unit I contacted them via e-mail on 7/to cancel the replacement order as I am in desperate need of a printer The original order was placed on 6/29/2017, so I have been without a printer for almost one month now They have not picked up the old unit and have not shipped out the new unit as of this morning (7/21)
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l