I have purchased a laptop battery from DellI'm patiently waiting for itThey tried to cancel the order after one or two weeksI replied noThen another one or two they tried to cancel it againI said noLast night an Indian guy called me and told me that the battery was not available and he tried to sell me a much expensive batteryI asked if he could sell me at the same or similar priceHe said no and my order was canceled by him!
I purchased a Dell Alienware laptop from Dell.com on 2/22/My order number is: [redacted] Dell had two shipping delays on my purchase and on the second delay Dell called and left a message saying my order has been delayed for the 2nd time and will be automatically canceled unless I call Dell customer supportAt this point I needed a laptop and couldn't wait so I had to purchase one from [redacted] and did not call Dell to keep this orderA few weeks later Dell shipped the laptop that was supposed to be cancelled and it arrived at my mom's house on 3/15/I did not know it had arrived as I expected Dell to cancelled the order per their phonecallI received an email from Dell finance just this week saying payment was due so I checked and they had shipped the laptop anywayI called Dell to return the item and the person said they would email me a shipping labelI did not get this email so I called Dell the next day on 4/14/and they told me I was just outside of the 30day retu
I’m a student and this is the second time I’ve had problems with my laptop, Dell XPS The first time in December 2017, I kept getting an error “Hard Drive - Not Installed” and they had to send a technician to campus to replace the SSDI lost all my filesNow again in October 2018, less than a year later my computer is showing me the same errorThis time I am out of the warranty and Dell wants me to spend $275+ to get it repaired, and again I’m going to lose all my filesI called customer service and they themselves couldn’t even explain why this problem was occurringYou would think they would make sure this problem would never happen again after repairing it once, but I guess notAnd making me pay for the same error happening in less than a year is outrageous.I’ve had to redo several class projects, wasting a whole bunch of time
I am filing this because I have tried working with Technical Support for weeks and keep getting conflicting information/promisesWe bought a new Dell All-in-One 24" desktop through Amazon.com, which arrived at our home on June 5, It seemed to be operating fine until I attempted to put a flash drive into one of the left-side USB ports, on 7/1/16, and the computer suddenly shut down with a popping noise I made several attempts to get the computer back on but was unsuccessfulWhen I examined the USB port it appeared that the blue 'guide' was missing in the port The next morning I called Tech Support and did troubleshooting with [redacted] (I have several email exchanges with her so that I can provide more information upon request)We were unable to resolve the issue so she issued a return label for me On 7/4/I took the machine to [redacted] to back up the hard driveOn 7/5/I took it to a local postal store to be securely wrapped and FedEx'd back to DellOn 7/8/D
I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
Fraudulent activity/private data breach and a faulty product: I purchased identical desktop computers at the same time last year from Dell (for home and for work)Two have been working decently, but I've had problems with one of them from the beginningAfter spending time troubleshooting as best we could, we contacted Dell's Technical SupportThis began a frustrating year-long exchange that included everything from the techs having us do the same things over and over again to having technicians sent out to our house to replace random parts that still did not solve the issueAt one point, we were instructed to mail the PC into a Dell appointed service centerWhen it was returned to us, we discovered that not only had nothing been fixed, but Windows had been reloaded with what looks like an illegitimate copySo not only did the original problem not get fixed, the PC had an unactivated copy of Windows in addition to new crashes that we didn't have beforeNow that the warranty
I purchased a 65" LG television on Black Fri [redacted] this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
My laptop is dead for few days Dell Service Tag: [redacted] [SRNumber: [redacted] ] I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days So far they are still making excuses
We were placing an order for a Vizio 65" 4k ultra t.vmodel m65-Con our tablet and then both our phones along with my daughters tablet for the advertised amount of 1299.99, however, when placing in cart the price jumped to We tried several times and without luck we called customer service They gave us the run aroundWas on hold for over an hour and halfThe man came back on and said he would email or call us tomorrow (today) and solve our problemSo, by 3:pm today we called again, expressed our issue and was on the run around and saying the lowest he can go is plus one yr warrenty also one year Dell, then we were accused of downloading an appAFTER we sent emails of screen shots w/Dells Web address Placed on hold and had to hang up to get home to the kidswhich Dell reps have our number "in case of a disconnection" it is now 9:pm and without a call back from rep #nor Rep #,we thought third times a charm, right? WRONG!!! We were now told it was
I contacted Dell through their online form to request a quote for a warranty extension in October when I got notice that my year warranty was expiring soonI received a response asking me to confirm my service tag, which I did, and then I never heard back from anyoneMore money for them if they let it expire, right? Furthermore, I am now having a known issue with the right side hinge on my laptop, and what I've been reading on the support forum is not at all encouragingThey seem to blame this defect on their customers, and since they would not respond to requests for a quote on a warranty extension, I'm guessing that I don't have a hope of having this defect fixed
Ordered a New Computer 7/28/and was told it was in stock ready to ship, should have it in business days, well that never happenedWas told by the Dell sales person not to worry it would be there, days later still no computerDell did not tell FedEx to come pick up the said Computer to be shipped, talked to FedEx alsoI talked to or different people over a weeks time and no one would send FedEx a pick up number to get the Computer shipped, as of today 8/08/it is still sitting there Called today and canceled my order and also to cancel my Dell Preferred Account, took over hours to accomplish this over the phone, kept getting the run aroundDell does not follow through on what they advertise and say, as far as ordering a New ComputerEveryone I talked to had very poor English, hard to understand, this issue needs to be corrected by Dell alsoI would not advise anyone wishing to order a New Computer from Dell to not go through what I have been through in the last days
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
Ordered a product from Dell.com on November 16th and received it on the 22ndProduct was no longer working on the 24thAfter speaking with Dell, I was told I would receive a New monitor as a replacementReceived the replacement on Nov 27th The monitor I received was a refurbished monitorWhen contacting Dell support again, I was transferred over times and still have no answer to why I did not receive a new productNow I am stuck with two bad productsTotal cost was $
Revdex.com May 23, RE: Dell Inc [redacted] Phone # [redacted] - [redacted] Ladies and Gentlemen, I have had a problem with my Dell computer that has cost me many hours over the phone, loss of computer use, and lots of aggravation My latest problem was earlier this year when I would lose use of a usb port for my keyboard or mouse I then would switch my device to another usb port and eventually that port would fail Dell technicians came to my home many times and replaced the mother board, mouse, keyboard and who knows what else in hopes of correcting the problem If they were capable of getting my ports to work they would again fail after a month or two I even sent my pc to the Dell service center to fix the problem, but after a few months my usb ports would start failing again The last time they failed I was told I was out of warranty and that I would have to pay for Dell to work on my pc Bottom line, when in warranty my p
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
we purchased one dell laptop on July 30, from online retailer, however, we found the warranty was expired on Sep.28, we requested to validate the warranty period from our purchase date July, 30, 2017, Dell CSR always tried to ask us to buy extended warranty, and did not want to honor their one year warranty which should start from the purchase date July,
Have been trying for MONTHS to get a full refund for what started as one simple order that has turned into nearly calls (each lasting HOURS) to first resolve and then try to get a refund for my order Somehow order has turned into three separate order numbers Have received refund on of orders but was only refunded 1/of the last order Order number is [redacted] Called about this several weeks ago and was assured the balance of refund would be provided within 3-business days but still no refund! Dell owes me $1,for monitors on this order and has only refunded $357.21! Where's my money Dell?!? This is by far the worst experience I've ever had with any company bar none!! I have purchased from Dell before with no problems, but boy when they get it wrong - it can last for months and the promises made time and time again are broken!! Never again will I do business with Dell It's when they do get it wrong that the true colors are exposed!! I feel like they are
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
I ordered a printer from Dell When I received it, a scanner error appeared immediately upon setting it up I called Dell and they stated that they would replace the item and pick up the defective unit within 3-days It is now days later and there has been no progress on the replacement or pickup of the old unit I contacted them via e-mail on 7/to cancel the replacement order as I am in desperate need of a printer The original order was placed on 6/29/2017, so I have been without a printer for almost one month now They have not picked up the old unit and have not shipped out the new unit as of this morning (7/21)
Before placing an order at dell.com, I chatted with a dell.com CSR, since I found Dell's Price Match Policy written in a confusing way She told me that Dell's "after sale" price match lasted for days from invoice date, covering any lower price found at a competitor listed under Dell's Price Match Guarantee I then order a Samsung 64GB memory card for $ On 11-13-18, I chatted with another dell.com CSR, asking for a price match to bestbuy.com ($19.99) But she refused, claiming "after sale" price matches applied to "price drops" exclusively on dell.com Her comment contradicted was the first dell.com CSR had told me
I have purchased a laptop battery from DellI'm patiently waiting for itThey tried to cancel the order after one or two weeksI replied noThen another one or two they tried to cancel it againI said noLast night an Indian guy called me and told me that the battery was not available and he tried to sell me a much expensive batteryI asked if he could sell me at the same or similar priceHe said no and my order was canceled by him!
I purchased a Dell Alienware laptop from Dell.com on 2/22/My order number is: [redacted] Dell had two shipping delays on my purchase and on the second delay Dell called and left a message saying my order has been delayed for the 2nd time and will be automatically canceled unless I call Dell customer supportAt this point I needed a laptop and couldn't wait so I had to purchase one from [redacted] and did not call Dell to keep this orderA few weeks later Dell shipped the laptop that was supposed to be cancelled and it arrived at my mom's house on 3/15/I did not know it had arrived as I expected Dell to cancelled the order per their phonecallI received an email from Dell finance just this week saying payment was due so I checked and they had shipped the laptop anywayI called Dell to return the item and the person said they would email me a shipping labelI did not get this email so I called Dell the next day on 4/14/and they told me I was just outside of the 30day retu
I’m a student and this is the second time I’ve had problems with my laptop, Dell XPS The first time in December 2017, I kept getting an error “Hard Drive - Not Installed” and they had to send a technician to campus to replace the SSDI lost all my filesNow again in October 2018, less than a year later my computer is showing me the same errorThis time I am out of the warranty and Dell wants me to spend $275+ to get it repaired, and again I’m going to lose all my filesI called customer service and they themselves couldn’t even explain why this problem was occurringYou would think they would make sure this problem would never happen again after repairing it once, but I guess notAnd making me pay for the same error happening in less than a year is outrageous.I’ve had to redo several class projects, wasting a whole bunch of time
I am filing this because I have tried working with Technical Support for weeks and keep getting conflicting information/promisesWe bought a new Dell All-in-One 24" desktop through Amazon.com, which arrived at our home on June 5, It seemed to be operating fine until I attempted to put a flash drive into one of the left-side USB ports, on 7/1/16, and the computer suddenly shut down with a popping noise I made several attempts to get the computer back on but was unsuccessfulWhen I examined the USB port it appeared that the blue 'guide' was missing in the port The next morning I called Tech Support and did troubleshooting with [redacted] (I have several email exchanges with her so that I can provide more information upon request)We were unable to resolve the issue so she issued a return label for me On 7/4/I took the machine to [redacted] to back up the hard driveOn 7/5/I took it to a local postal store to be securely wrapped and FedEx'd back to DellOn 7/8/D
I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
Fraudulent activity/private data breach and a faulty product: I purchased identical desktop computers at the same time last year from Dell (for home and for work)Two have been working decently, but I've had problems with one of them from the beginningAfter spending time troubleshooting as best we could, we contacted Dell's Technical SupportThis began a frustrating year-long exchange that included everything from the techs having us do the same things over and over again to having technicians sent out to our house to replace random parts that still did not solve the issueAt one point, we were instructed to mail the PC into a Dell appointed service centerWhen it was returned to us, we discovered that not only had nothing been fixed, but Windows had been reloaded with what looks like an illegitimate copySo not only did the original problem not get fixed, the PC had an unactivated copy of Windows in addition to new crashes that we didn't have beforeNow that the warranty
I purchased a 65" LG television on Black Fri [redacted] this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
My laptop is dead for few days Dell Service Tag: [redacted] [SRNumber: [redacted] ] I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days So far they are still making excuses
We were placing an order for a Vizio 65" 4k ultra t.vmodel m65-Con our tablet and then both our phones along with my daughters tablet for the advertised amount of 1299.99, however, when placing in cart the price jumped to We tried several times and without luck we called customer service They gave us the run aroundWas on hold for over an hour and halfThe man came back on and said he would email or call us tomorrow (today) and solve our problemSo, by 3:pm today we called again, expressed our issue and was on the run around and saying the lowest he can go is plus one yr warrenty also one year Dell, then we were accused of downloading an appAFTER we sent emails of screen shots w/Dells Web address Placed on hold and had to hang up to get home to the kidswhich Dell reps have our number "in case of a disconnection" it is now 9:pm and without a call back from rep #nor Rep #,we thought third times a charm, right? WRONG!!! We were now told it was
I contacted Dell through their online form to request a quote for a warranty extension in October when I got notice that my year warranty was expiring soonI received a response asking me to confirm my service tag, which I did, and then I never heard back from anyoneMore money for them if they let it expire, right? Furthermore, I am now having a known issue with the right side hinge on my laptop, and what I've been reading on the support forum is not at all encouragingThey seem to blame this defect on their customers, and since they would not respond to requests for a quote on a warranty extension, I'm guessing that I don't have a hope of having this defect fixed
Ordered a New Computer 7/28/and was told it was in stock ready to ship, should have it in business days, well that never happenedWas told by the Dell sales person not to worry it would be there, days later still no computerDell did not tell FedEx to come pick up the said Computer to be shipped, talked to FedEx alsoI talked to or different people over a weeks time and no one would send FedEx a pick up number to get the Computer shipped, as of today 8/08/it is still sitting there Called today and canceled my order and also to cancel my Dell Preferred Account, took over hours to accomplish this over the phone, kept getting the run aroundDell does not follow through on what they advertise and say, as far as ordering a New ComputerEveryone I talked to had very poor English, hard to understand, this issue needs to be corrected by Dell alsoI would not advise anyone wishing to order a New Computer from Dell to not go through what I have been through in the last days
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
Ordered a product from Dell.com on November 16th and received it on the 22ndProduct was no longer working on the 24thAfter speaking with Dell, I was told I would receive a New monitor as a replacementReceived the replacement on Nov 27th The monitor I received was a refurbished monitorWhen contacting Dell support again, I was transferred over times and still have no answer to why I did not receive a new productNow I am stuck with two bad productsTotal cost was $
Revdex.com May 23, RE: Dell Inc [redacted] Phone # [redacted] - [redacted] Ladies and Gentlemen, I have had a problem with my Dell computer that has cost me many hours over the phone, loss of computer use, and lots of aggravation My latest problem was earlier this year when I would lose use of a usb port for my keyboard or mouse I then would switch my device to another usb port and eventually that port would fail Dell technicians came to my home many times and replaced the mother board, mouse, keyboard and who knows what else in hopes of correcting the problem If they were capable of getting my ports to work they would again fail after a month or two I even sent my pc to the Dell service center to fix the problem, but after a few months my usb ports would start failing again The last time they failed I was told I was out of warranty and that I would have to pay for Dell to work on my pc Bottom line, when in warranty my p
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
we purchased one dell laptop on July 30, from online retailer, however, we found the warranty was expired on Sep.28, we requested to validate the warranty period from our purchase date July, 30, 2017, Dell CSR always tried to ask us to buy extended warranty, and did not want to honor their one year warranty which should start from the purchase date July,
Have been trying for MONTHS to get a full refund for what started as one simple order that has turned into nearly calls (each lasting HOURS) to first resolve and then try to get a refund for my order Somehow order has turned into three separate order numbers Have received refund on of orders but was only refunded 1/of the last order Order number is [redacted] Called about this several weeks ago and was assured the balance of refund would be provided within 3-business days but still no refund! Dell owes me $1,for monitors on this order and has only refunded $357.21! Where's my money Dell?!? This is by far the worst experience I've ever had with any company bar none!! I have purchased from Dell before with no problems, but boy when they get it wrong - it can last for months and the promises made time and time again are broken!! Never again will I do business with Dell It's when they do get it wrong that the true colors are exposed!! I feel like they are
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
I ordered a printer from Dell When I received it, a scanner error appeared immediately upon setting it up I called Dell and they stated that they would replace the item and pick up the defective unit within 3-days It is now days later and there has been no progress on the replacement or pickup of the old unit I contacted them via e-mail on 7/to cancel the replacement order as I am in desperate need of a printer The original order was placed on 6/29/2017, so I have been without a printer for almost one month now They have not picked up the old unit and have not shipped out the new unit as of this morning (7/21)
Before placing an order at dell.com, I chatted with a dell.com CSR, since I found Dell's Price Match Policy written in a confusing way She told me that Dell's "after sale" price match lasted for days from invoice date, covering any lower price found at a competitor listed under Dell's Price Match Guarantee I then order a Samsung 64GB memory card for $ On 11-13-18, I chatted with another dell.com CSR, asking for a price match to bestbuy.com ($19.99) But she refused, claiming "after sale" price matches applied to "price drops" exclusively on dell.com Her comment contradicted was the first dell.com CSR had told me