I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
I bought a computer from dell on July and received it July ON August I sent my laptop in to be repaired for a cooling fan issueI received it back August and the problem was fixed and the laptop was damaged from them repairing iti then called dell and had a hour phone call with themwas transferred to many departmentsi wanted to get my money backThe return policy expired while the laptop was being repaired so I could not have returnedThey said that all they can do is fix itthey refused to give me my money back because it is outside the retuen policyThey said the return policy expired during the the time they were fixing it
we purchased one dell laptop on July 30, from online retailer, however, we found the warranty was expired on Sep.28, we requested to validate the warranty period from our purchase date July, 30, 2017, Dell CSR always tried to ask us to buy extended warranty, and did not want to honor their one year warranty which should start from the purchase date July,
I purchased a 65" LG television on Black Fri [redacted] this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
I’m a student and this is the second time I’ve had problems with my laptop, Dell XPS The first time in December 2017, I kept getting an error “Hard Drive - Not Installed” and they had to send a technician to campus to replace the SSDI lost all my filesNow again in October 2018, less than a year later my computer is showing me the same errorThis time I am out of the warranty and Dell wants me to spend $275+ to get it repaired, and again I’m going to lose all my filesI called customer service and they themselves couldn’t even explain why this problem was occurringYou would think they would make sure this problem would never happen again after repairing it once, but I guess notAnd making me pay for the same error happening in less than a year is outrageous.I’ve had to redo several class projects, wasting a whole bunch of time
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
I purchased a Dell Alienware laptop from Dell.com on 2/22/My order number is: [redacted] Dell had two shipping delays on my purchase and on the second delay Dell called and left a message saying my order has been delayed for the 2nd time and will be automatically canceled unless I call Dell customer supportAt this point I needed a laptop and couldn't wait so I had to purchase one from [redacted] and did not call Dell to keep this orderA few weeks later Dell shipped the laptop that was supposed to be cancelled and it arrived at my mom's house on 3/15/I did not know it had arrived as I expected Dell to cancelled the order per their phonecallI received an email from Dell finance just this week saying payment was due so I checked and they had shipped the laptop anywayI called Dell to return the item and the person said they would email me a shipping labelI did not get this email so I called Dell the next day on 4/14/and they told me I was just outside of the 30day retu
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to " [redacted] " I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
I contacted Dell through their online form to request a quote for a warranty extension in October when I got notice that my year warranty was expiring soonI received a response asking me to confirm my service tag, which I did, and then I never heard back from anyoneMore money for them if they let it expire, right? Furthermore, I am now having a known issue with the right side hinge on my laptop, and what I've been reading on the support forum is not at all encouragingThey seem to blame this defect on their customers, and since they would not respond to requests for a quote on a warranty extension, I'm guessing that I don't have a hope of having this defect fixed
I placed an order for a Samsung TV on 10/30/At the time of placing the order, I used two gift cards worth of $(25+105)The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary holdI received a confirmation email showing the chargesSince then I hadn't received any further notification until I emailed to inquire the order statusI was told in the reply that my order was canceled due to some reasonI called and a representative named [redacted] told me that there was some authorization problem with my credit cardI certainly know that there is no problem with my credit card, which is used dailyI expressed my anger and asked about the refund of the gift cards [redacted] suggested me to place a new order since the TV's price declined furtherI agreed with him, but told him that my gift cards have zero balance now even if my order was canceledHe checked a while and then told me that I
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
Revdex.com May 23, RE: Dell Inc [redacted] Phone # [redacted] - [redacted] Ladies and Gentlemen, I have had a problem with my Dell computer that has cost me many hours over the phone, loss of computer use, and lots of aggravation My latest problem was earlier this year when I would lose use of a usb port for my keyboard or mouse I then would switch my device to another usb port and eventually that port would fail Dell technicians came to my home many times and replaced the mother board, mouse, keyboard and who knows what else in hopes of correcting the problem If they were capable of getting my ports to work they would again fail after a month or two I even sent my pc to the Dell service center to fix the problem, but after a few months my usb ports would start failing again The last time they failed I was told I was out of warranty and that I would have to pay for Dell to work on my pc Bottom line, when in warranty my p
My laptop is dead for few days Dell Service Tag: [redacted] [SRNumber: [redacted] ] I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days So far they are still making excuses
I am filing this because I have tried working with Technical Support for weeks and keep getting conflicting information/promisesWe bought a new Dell All-in-One 24" desktop through Amazon.com, which arrived at our home on June 5, It seemed to be operating fine until I attempted to put a flash drive into one of the left-side USB ports, on 7/1/16, and the computer suddenly shut down with a popping noise I made several attempts to get the computer back on but was unsuccessfulWhen I examined the USB port it appeared that the blue 'guide' was missing in the port The next morning I called Tech Support and did troubleshooting with [redacted] (I have several email exchanges with her so that I can provide more information upon request)We were unable to resolve the issue so she issued a return label for me On 7/4/I took the machine to [redacted] to back up the hard driveOn 7/5/I took it to a local postal store to be securely wrapped and FedEx'd back to DellOn 7/8/D
Ordered a New Computer 7/28/and was told it was in stock ready to ship, should have it in business days, well that never happenedWas told by the Dell sales person not to worry it would be there, days later still no computerDell did not tell FedEx to come pick up the said Computer to be shipped, talked to FedEx alsoI talked to or different people over a weeks time and no one would send FedEx a pick up number to get the Computer shipped, as of today 8/08/it is still sitting there Called today and canceled my order and also to cancel my Dell Preferred Account, took over hours to accomplish this over the phone, kept getting the run aroundDell does not follow through on what they advertise and say, as far as ordering a New ComputerEveryone I talked to had very poor English, hard to understand, this issue needs to be corrected by Dell alsoI would not advise anyone wishing to order a New Computer from Dell to not go through what I have been through in the last days
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need I have been attempting to get call tags since JanuaryDates below I was never able to contact any person but [redacted] (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # # I have sent fully descriptive e-mails to [redacted] as well as all of his upper management teamI have kept the entire log of emails Dates that [redacted] at Dell said they would send the call tags: January 27, January 31, February 9, February 13, February 22, March 14, Please help me I am grateful for your help [redacted]
Ordered a product from Dell.com on November 16th and received it on the 22ndProduct was no longer working on the 24thAfter speaking with Dell, I was told I would receive a New monitor as a replacementReceived the replacement on Nov 27th The monitor I received was a refurbished monitorWhen contacting Dell support again, I was transferred over times and still have no answer to why I did not receive a new productNow I am stuck with two bad productsTotal cost was $
Before placing an order at dell.com, I chatted with a dell.com CSR, since I found Dell's Price Match Policy written in a confusing way She told me that Dell's "after sale" price match lasted for days from invoice date, covering any lower price found at a competitor listed under Dell's Price Match Guarantee I then order a Samsung 64GB memory card for $ On 11-13-18, I chatted with another dell.com CSR, asking for a price match to bestbuy.com ($19.99) But she refused, claiming "after sale" price matches applied to "price drops" exclusively on dell.com Her comment contradicted was the first dell.com CSR had told me
We were placing an order for a Vizio 65" 4k ultra t.vmodel m65-Con our tablet and then both our phones along with my daughters tablet for the advertised amount of 1299.99, however, when placing in cart the price jumped to We tried several times and without luck we called customer service They gave us the run aroundWas on hold for over an hour and halfThe man came back on and said he would email or call us tomorrow (today) and solve our problemSo, by 3:pm today we called again, expressed our issue and was on the run around and saying the lowest he can go is plus one yr warrenty also one year Dell, then we were accused of downloading an appAFTER we sent emails of screen shots w/Dells Web address Placed on hold and had to hang up to get home to the kidswhich Dell reps have our number "in case of a disconnection" it is now 9:pm and without a call back from rep #nor Rep #,we thought third times a charm, right? WRONG!!! We were now told it was
I consulted with Dell Purchasing to find the right computer for my daughter I explained her needs and they constructed a in laptop for her The first computer that we received had no wifi adapter After a couple of hours of diagnosis on the phone with Dell Technical Support and a visit by a field technician, they concluded they needed to replace the machine We had the second computer for approximately months when the keyboard malfunctioned Its was repaired by a field tech after, again, a couple of hours on the phone with technical support Then, a Microsoft OS update was to occur We then learned that the computer does not have sufficient storage to perform a routine operating system update Who sells a product that cannot be updated? To resolve the problem, technical support suggested getting an SD card, but that did not work Then technical support suggested buying a new hard drive They sent it to the wrong address I arranged to get another hard drive and tried
I originally ordered a product on December 9, Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere The gift cards used in the order were NEVER reissued back to me Upon seeing this, I contacted Dell in January They were able to re-issue me the gift cards 1/26/ The agent at NO POINT in time said that there was an expiration date on my $gift card The gift card expired and I can't use it Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do" "I'm sorry but days is it" No one ever advised me of any day expiration date The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March to get the product or cancel" and then now this dead end customer service They give no option to work with customers I am out $- which to me is absurd, since I did
I bought a computer from dell on July and received it July ON August I sent my laptop in to be repaired for a cooling fan issueI received it back August and the problem was fixed and the laptop was damaged from them repairing iti then called dell and had a hour phone call with themwas transferred to many departmentsi wanted to get my money backThe return policy expired while the laptop was being repaired so I could not have returnedThey said that all they can do is fix itthey refused to give me my money back because it is outside the retuen policyThey said the return policy expired during the the time they were fixing it
we purchased one dell laptop on July 30, from online retailer, however, we found the warranty was expired on Sep.28, we requested to validate the warranty period from our purchase date July, 30, 2017, Dell CSR always tried to ask us to buy extended warranty, and did not want to honor their one year warranty which should start from the purchase date July,
I purchased a 65" LG television on Black Fri [redacted] this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
I’m a student and this is the second time I’ve had problems with my laptop, Dell XPS The first time in December 2017, I kept getting an error “Hard Drive - Not Installed” and they had to send a technician to campus to replace the SSDI lost all my filesNow again in October 2018, less than a year later my computer is showing me the same errorThis time I am out of the warranty and Dell wants me to spend $275+ to get it repaired, and again I’m going to lose all my filesI called customer service and they themselves couldn’t even explain why this problem was occurringYou would think they would make sure this problem would never happen again after repairing it once, but I guess notAnd making me pay for the same error happening in less than a year is outrageous.I’ve had to redo several class projects, wasting a whole bunch of time
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
I purchased a Dell Alienware laptop from Dell.com on 2/22/My order number is: [redacted] Dell had two shipping delays on my purchase and on the second delay Dell called and left a message saying my order has been delayed for the 2nd time and will be automatically canceled unless I call Dell customer supportAt this point I needed a laptop and couldn't wait so I had to purchase one from [redacted] and did not call Dell to keep this orderA few weeks later Dell shipped the laptop that was supposed to be cancelled and it arrived at my mom's house on 3/15/I did not know it had arrived as I expected Dell to cancelled the order per their phonecallI received an email from Dell finance just this week saying payment was due so I checked and they had shipped the laptop anywayI called Dell to return the item and the person said they would email me a shipping labelI did not get this email so I called Dell the next day on 4/14/and they told me I was just outside of the 30day retu
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to " [redacted] " I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
I contacted Dell through their online form to request a quote for a warranty extension in October when I got notice that my year warranty was expiring soonI received a response asking me to confirm my service tag, which I did, and then I never heard back from anyoneMore money for them if they let it expire, right? Furthermore, I am now having a known issue with the right side hinge on my laptop, and what I've been reading on the support forum is not at all encouragingThey seem to blame this defect on their customers, and since they would not respond to requests for a quote on a warranty extension, I'm guessing that I don't have a hope of having this defect fixed
I placed an order for a Samsung TV on 10/30/At the time of placing the order, I used two gift cards worth of $(25+105)The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary holdI received a confirmation email showing the chargesSince then I hadn't received any further notification until I emailed to inquire the order statusI was told in the reply that my order was canceled due to some reasonI called and a representative named [redacted] told me that there was some authorization problem with my credit cardI certainly know that there is no problem with my credit card, which is used dailyI expressed my anger and asked about the refund of the gift cards [redacted] suggested me to place a new order since the TV's price declined furtherI agreed with him, but told him that my gift cards have zero balance now even if my order was canceledHe checked a while and then told me that I
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
Revdex.com May 23, RE: Dell Inc [redacted] Phone # [redacted] - [redacted] Ladies and Gentlemen, I have had a problem with my Dell computer that has cost me many hours over the phone, loss of computer use, and lots of aggravation My latest problem was earlier this year when I would lose use of a usb port for my keyboard or mouse I then would switch my device to another usb port and eventually that port would fail Dell technicians came to my home many times and replaced the mother board, mouse, keyboard and who knows what else in hopes of correcting the problem If they were capable of getting my ports to work they would again fail after a month or two I even sent my pc to the Dell service center to fix the problem, but after a few months my usb ports would start failing again The last time they failed I was told I was out of warranty and that I would have to pay for Dell to work on my pc Bottom line, when in warranty my p
My laptop is dead for few days Dell Service Tag: [redacted] [SRNumber: [redacted] ] I requested a repair and then I get a message the replacement part is back ordered and expected to deliver almost after one month 06/22/I requested a replacement, and they said they will let me know within 1-business days So far they are still making excuses
I am filing this because I have tried working with Technical Support for weeks and keep getting conflicting information/promisesWe bought a new Dell All-in-One 24" desktop through Amazon.com, which arrived at our home on June 5, It seemed to be operating fine until I attempted to put a flash drive into one of the left-side USB ports, on 7/1/16, and the computer suddenly shut down with a popping noise I made several attempts to get the computer back on but was unsuccessfulWhen I examined the USB port it appeared that the blue 'guide' was missing in the port The next morning I called Tech Support and did troubleshooting with [redacted] (I have several email exchanges with her so that I can provide more information upon request)We were unable to resolve the issue so she issued a return label for me On 7/4/I took the machine to [redacted] to back up the hard driveOn 7/5/I took it to a local postal store to be securely wrapped and FedEx'd back to DellOn 7/8/D
Ordered a New Computer 7/28/and was told it was in stock ready to ship, should have it in business days, well that never happenedWas told by the Dell sales person not to worry it would be there, days later still no computerDell did not tell FedEx to come pick up the said Computer to be shipped, talked to FedEx alsoI talked to or different people over a weeks time and no one would send FedEx a pick up number to get the Computer shipped, as of today 8/08/it is still sitting there Called today and canceled my order and also to cancel my Dell Preferred Account, took over hours to accomplish this over the phone, kept getting the run aroundDell does not follow through on what they advertise and say, as far as ordering a New ComputerEveryone I talked to had very poor English, hard to understand, this issue needs to be corrected by Dell alsoI would not advise anyone wishing to order a New Computer from Dell to not go through what I have been through in the last days
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need I have been attempting to get call tags since JanuaryDates below I was never able to contact any person but [redacted] (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # # I have sent fully descriptive e-mails to [redacted] as well as all of his upper management teamI have kept the entire log of emails Dates that [redacted] at Dell said they would send the call tags: January 27, January 31, February 9, February 13, February 22, March 14, Please help me I am grateful for your help [redacted]
Ordered a product from Dell.com on November 16th and received it on the 22ndProduct was no longer working on the 24thAfter speaking with Dell, I was told I would receive a New monitor as a replacementReceived the replacement on Nov 27th The monitor I received was a refurbished monitorWhen contacting Dell support again, I was transferred over times and still have no answer to why I did not receive a new productNow I am stuck with two bad productsTotal cost was $
Before placing an order at dell.com, I chatted with a dell.com CSR, since I found Dell's Price Match Policy written in a confusing way She told me that Dell's "after sale" price match lasted for days from invoice date, covering any lower price found at a competitor listed under Dell's Price Match Guarantee I then order a Samsung 64GB memory card for $ On 11-13-18, I chatted with another dell.com CSR, asking for a price match to bestbuy.com ($19.99) But she refused, claiming "after sale" price matches applied to "price drops" exclusively on dell.com Her comment contradicted was the first dell.com CSR had told me
We were placing an order for a Vizio 65" 4k ultra t.vmodel m65-Con our tablet and then both our phones along with my daughters tablet for the advertised amount of 1299.99, however, when placing in cart the price jumped to We tried several times and without luck we called customer service They gave us the run aroundWas on hold for over an hour and halfThe man came back on and said he would email or call us tomorrow (today) and solve our problemSo, by 3:pm today we called again, expressed our issue and was on the run around and saying the lowest he can go is plus one yr warrenty also one year Dell, then we were accused of downloading an appAFTER we sent emails of screen shots w/Dells Web address Placed on hold and had to hang up to get home to the kidswhich Dell reps have our number "in case of a disconnection" it is now 9:pm and without a call back from rep #nor Rep #,we thought third times a charm, right? WRONG!!! We were now told it was
I consulted with Dell Purchasing to find the right computer for my daughter I explained her needs and they constructed a in laptop for her The first computer that we received had no wifi adapter After a couple of hours of diagnosis on the phone with Dell Technical Support and a visit by a field technician, they concluded they needed to replace the machine We had the second computer for approximately months when the keyboard malfunctioned Its was repaired by a field tech after, again, a couple of hours on the phone with technical support Then, a Microsoft OS update was to occur We then learned that the computer does not have sufficient storage to perform a routine operating system update Who sells a product that cannot be updated? To resolve the problem, technical support suggested getting an SD card, but that did not work Then technical support suggested buying a new hard drive They sent it to the wrong address I arranged to get another hard drive and tried