Ordered a tablet on the evening of 2/15/at approximately 8:15pm This purchase was made with 2-day delivery selected When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/ They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again Later I then received an email stating that the transaction was placed and I was issued an "Order Number" When I later checked on sta
We spent hours attempting to return a brand new item, which, as we later learned, may very well have been within their 30-day return windowThey continued to keep old information about us in their records, such as email addresses and phone numbers, which may have contributed to additional delays We made numerous attempts to get this reconciled and were told several different things by different individualsWe have documentation as to dates, times and names of the individuals we spoke to about this issueWe also sent a final request and advised that we would be filing a complaint if the situation wasn't resolved satisfactorily by July 2, The statement shows that the purchase of this item was on 5/2/The return request was made on or about 5/25/Their return policy is daysWe were told that the customer care department would contact us, but either they attempted to contact us via outdated information (which we repeatedly requested be corrected) or they did not contac
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
I Purchased the Dell Precision Workstation, service tag [redacted] in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on Here’s the full story: I purchased the laptop for my trip to [redacted] and [redacted] this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
I bought monitors from Dell on 09/24/2016, on 09/26/I received an email from [redacted] [redacted] @dell.com with title of Dell Risk Management Shipment Recall Request, and so they recalled all my monitors back to DellBut they haven't refunded ever since and when I called Dell support, they just transferred calls to each other but nobody want to refund my orders The four orders are: order with tracking [redacted] , order [redacted] with tracking [redacted] , order [redacted] with tracking [redacted] , and order [redacted] with tracking [redacted] The packages were delivered back to Dell on 09/30/and signed by [redacted] Please refund my orders
I ordered a laptop on 4/Inspiron SeriesI waited days for deliveryThe wrong laptop was deliveredI've tried unsuccessfully to contact Dell by chat, phone, and Twitter
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
Dell pushed an update that I accepted, which negatively impacted my hard driveThe computer is now unusable and the hard drive needs to be replacedI no longer have warranty but as it was a dell update that was pushed I expected Dell to help meInstead they passed me to different customer service reps in two different countries asking me the same questions each time, and now expect to charge me $for an error that occurred because of their pushA push that slowed down my computer significantly until I acceptedWhen I explained that this didn't seem fair as it was their update that fried the machine, the "manager" turned aggressive and when I asked to speak to a manager who would speak to me like a customer in a courteous and professional manner their response was "no" "I am it" This feels like a scam, Dell pushes something, the customer accepts as it's from a "trusted" source and then they ruin your computer to get more money out of youI have always purchased Dell comput
Having spent days trying to make a purchase of a complete computer system that cost $3,000.00, I had to finally give upThe incompetence of the foreigners who handle Dells business could not make the purchase happenI spent days, and spoke with about different people to no availAt present, they have split the order into several orders, charged my bank for two items which are said to have shipped, but which the FEDEX has no record, and in order to get a refund, I am supposed to return items that were never actually shipped to meThis has turned into a very negative learning experience for meIt is such a shame that the leadership of this once shining company has allowed it to fall into such ruinIf need be, I will just accept the several hundred dollar loss, and take it as a lesson learnedThis is no longer a competent or trustworthy company to do business withI am hearing it more and more from seriously dissatisfied customerWhat a shameMichael Dell, you should hang you head in shame!
- Bought a dell laptop on 2/ - Dell not ship using the next day delivery as promised instead used a 3-shipping, As the product will not arrive on time, requested the shipper FedEx to return the shipment back to Dell - FedEx Delivered the product to my house, even after confirming wtih FedEx that will be returned to sender Since the item was delivered in my home, requested RMA from Dell Shipped the product (FedEX Tracking # [redacted] ) and the shipment was delivered on 03/11/ - I had not used Dell's Shipping partner UPS Realized my mistake called Dell and provided the tracking number of my shipment, Dell recorded this information in their system and told me that since I did not use there shipping provider this could cause some delays - Followed up with Dell on 03/17/2016, 03/24/2016, 04/05/2016, 04/25/ Dell is unable to provided me a refund stating that I have not used their shipper and would not send me the package they have received from me eith
Dell has treated me very bad throughout the entire technical support processThe person who was assigned to "help" me [redacted] illegally downgraded the warranty of my productWhen I filed my last complaint with the Revdex.com, Dell had fixed the warranty issue, but [redacted] 's negative attitude remainsI was promised, because of the trouble caused by Dell a new system with an iprocessorThe new system arrived and it was defective (screen flashing, slow processor, excessive heat)While [redacted] sent me an i7, it only had one memory slot filled meaning, it had 8gb of ramThe previous version I had, had i5, gb ram [redacted] sent an ias an "upgrade" but the system arrived with many defects and was too slowI asked that I be given a gb computer (because that would be equivalent to what I had before, where the ihad all memory slots filled, the iwould now have all memory slots filled) [redacted] started yelling and threatening me saying that she can only replace it with
I have a Dell online account and the account email is [redacted] I place orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transactionI called my credit card company and they said everything was fine with my card and they did not see any authorization request from DellI tried to call Dell to resolve this issue, the phone call was transferred rounds with people, but nobody gave the solution The order was finally cancelled by Dell, but I used $Dell reward as the payment in one of the orders ( [redacted] )But the reward was never refunded to my accountI called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six timesOne of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification departmentBut th
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer cr to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for [redacted] members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my [redacted] discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my [redacted] service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
I purchased a Dell Glaptop online through Wal-Mart on August 31st, I received the laptop on September 5th, in preparation for my online master level courses beginning on October 1st, I went on the laptop a handful of times before my class began and had no issuesOn the 4th of October the system triggered a notification that there were updates that needed to be doneI selected to update, as Dell's product was suggesting I doAfter these updates the operating system (OS) was completely wiped from the laptopI immediately called Dell to have someone explain to me why this happened and to see if there was a remedyI was transferred after the first individual walked me through a few steps that were unsuccessfulOnce I was transferred, the second individual informed me of the warranty options and began stating that there would be a fee to help me get the laptop up and runningI chose to end the phone call when I realized less than a month after owning the laptop, and spe
Where do I start, I ordered a dell laptop and misc accessories back on November 16thApparently they were send as different ordersI received the laptop but the misc accessories went to the wrong address and were delivered/ signed forI called dell to get a replacement back in November and here is where the problems startedFirst, my account was put on lockdown or something so nobody could see it until a verifiedI have been calling from November 19th all the way until now (feb 2016)and have gotten absolutely nowhereI have at LEAST spent over hours on hold with them and called over timesI have been told I would be called back separate times and never haveI have asked to speak to managers and have been told "we don't have any" which is a lie because a couple times I actually did get to speak to managers, who also did nothing except transfer meI have been given direct numbers to people who can help me and everytime I use them I end up at the standard hold line
I returned a Dell tablet in late March The product was recieved by Dell on April 5, As of June 1, 2016, my credit card has yet to be credited with the return
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
In around April 28, I ordered a Dell lab top from Dell Inc I called customer service to order directly from Dell and told the rep what I required and did not want a touch screen as it is another issue that may come up The model suggested was told that it does not have touch screen so the order was completed Received confirmation of order and I questioned why it would take up to days to receive it Was told that they were made in Texas and shipped to Canada which I did not realize A few months after receiving the lab top whenever it went to sleep mode wifi connection would be lost and would have to reboot computer everytime that I was going to use my computerAfter numerous calls to Dell support they could not solve the problem and wanted me to ship the computer back to Texas I refused to ship it and a new screen was sent to a local third part IT shopThey installed the screen and problem was fixed Two weeks ago the lab top was corrupted and Windows reinstall
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th
Ordered a tablet on the evening of 2/15/at approximately 8:15pm This purchase was made with 2-day delivery selected When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/ They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again Later I then received an email stating that the transaction was placed and I was issued an "Order Number" When I later checked on sta
We spent hours attempting to return a brand new item, which, as we later learned, may very well have been within their 30-day return windowThey continued to keep old information about us in their records, such as email addresses and phone numbers, which may have contributed to additional delays We made numerous attempts to get this reconciled and were told several different things by different individualsWe have documentation as to dates, times and names of the individuals we spoke to about this issueWe also sent a final request and advised that we would be filing a complaint if the situation wasn't resolved satisfactorily by July 2, The statement shows that the purchase of this item was on 5/2/The return request was made on or about 5/25/Their return policy is daysWe were told that the customer care department would contact us, but either they attempted to contact us via outdated information (which we repeatedly requested be corrected) or they did not contac
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
I Purchased the Dell Precision Workstation, service tag [redacted] in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on Here’s the full story: I purchased the laptop for my trip to [redacted] and [redacted] this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
I bought monitors from Dell on 09/24/2016, on 09/26/I received an email from [redacted] [redacted] @dell.com with title of Dell Risk Management Shipment Recall Request, and so they recalled all my monitors back to DellBut they haven't refunded ever since and when I called Dell support, they just transferred calls to each other but nobody want to refund my orders The four orders are: order with tracking [redacted] , order [redacted] with tracking [redacted] , order [redacted] with tracking [redacted] , and order [redacted] with tracking [redacted] The packages were delivered back to Dell on 09/30/and signed by [redacted] Please refund my orders
I ordered a laptop on 4/Inspiron SeriesI waited days for deliveryThe wrong laptop was deliveredI've tried unsuccessfully to contact Dell by chat, phone, and Twitter
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
Dell pushed an update that I accepted, which negatively impacted my hard driveThe computer is now unusable and the hard drive needs to be replacedI no longer have warranty but as it was a dell update that was pushed I expected Dell to help meInstead they passed me to different customer service reps in two different countries asking me the same questions each time, and now expect to charge me $for an error that occurred because of their pushA push that slowed down my computer significantly until I acceptedWhen I explained that this didn't seem fair as it was their update that fried the machine, the "manager" turned aggressive and when I asked to speak to a manager who would speak to me like a customer in a courteous and professional manner their response was "no" "I am it" This feels like a scam, Dell pushes something, the customer accepts as it's from a "trusted" source and then they ruin your computer to get more money out of youI have always purchased Dell comput
Having spent days trying to make a purchase of a complete computer system that cost $3,000.00, I had to finally give upThe incompetence of the foreigners who handle Dells business could not make the purchase happenI spent days, and spoke with about different people to no availAt present, they have split the order into several orders, charged my bank for two items which are said to have shipped, but which the FEDEX has no record, and in order to get a refund, I am supposed to return items that were never actually shipped to meThis has turned into a very negative learning experience for meIt is such a shame that the leadership of this once shining company has allowed it to fall into such ruinIf need be, I will just accept the several hundred dollar loss, and take it as a lesson learnedThis is no longer a competent or trustworthy company to do business withI am hearing it more and more from seriously dissatisfied customerWhat a shameMichael Dell, you should hang you head in shame!
- Bought a dell laptop on 2/ - Dell not ship using the next day delivery as promised instead used a 3-shipping, As the product will not arrive on time, requested the shipper FedEx to return the shipment back to Dell - FedEx Delivered the product to my house, even after confirming wtih FedEx that will be returned to sender Since the item was delivered in my home, requested RMA from Dell Shipped the product (FedEX Tracking # [redacted] ) and the shipment was delivered on 03/11/ - I had not used Dell's Shipping partner UPS Realized my mistake called Dell and provided the tracking number of my shipment, Dell recorded this information in their system and told me that since I did not use there shipping provider this could cause some delays - Followed up with Dell on 03/17/2016, 03/24/2016, 04/05/2016, 04/25/ Dell is unable to provided me a refund stating that I have not used their shipper and would not send me the package they have received from me eith
Dell has treated me very bad throughout the entire technical support processThe person who was assigned to "help" me [redacted] illegally downgraded the warranty of my productWhen I filed my last complaint with the Revdex.com, Dell had fixed the warranty issue, but [redacted] 's negative attitude remainsI was promised, because of the trouble caused by Dell a new system with an iprocessorThe new system arrived and it was defective (screen flashing, slow processor, excessive heat)While [redacted] sent me an i7, it only had one memory slot filled meaning, it had 8gb of ramThe previous version I had, had i5, gb ram [redacted] sent an ias an "upgrade" but the system arrived with many defects and was too slowI asked that I be given a gb computer (because that would be equivalent to what I had before, where the ihad all memory slots filled, the iwould now have all memory slots filled) [redacted] started yelling and threatening me saying that she can only replace it with
I have a Dell online account and the account email is [redacted] I place orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transactionI called my credit card company and they said everything was fine with my card and they did not see any authorization request from DellI tried to call Dell to resolve this issue, the phone call was transferred rounds with people, but nobody gave the solution The order was finally cancelled by Dell, but I used $Dell reward as the payment in one of the orders ( [redacted] )But the reward was never refunded to my accountI called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six timesOne of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification departmentBut th
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer c
r to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for [redacted] members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my [redacted] discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my [redacted] service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
I purchased a Dell Glaptop online through Wal-Mart on August 31st, I received the laptop on September 5th, in preparation for my online master level courses beginning on October 1st, I went on the laptop a handful of times before my class began and had no issuesOn the 4th of October the system triggered a notification that there were updates that needed to be doneI selected to update, as Dell's product was suggesting I doAfter these updates the operating system (OS) was completely wiped from the laptopI immediately called Dell to have someone explain to me why this happened and to see if there was a remedyI was transferred after the first individual walked me through a few steps that were unsuccessfulOnce I was transferred, the second individual informed me of the warranty options and began stating that there would be a fee to help me get the laptop up and runningI chose to end the phone call when I realized less than a month after owning the laptop, and spe
Where do I start, I ordered a dell laptop and misc accessories back on November 16thApparently they were send as different ordersI received the laptop but the misc accessories went to the wrong address and were delivered/ signed forI called dell to get a replacement back in November and here is where the problems startedFirst, my account was put on lockdown or something so nobody could see it until a verifiedI have been calling from November 19th all the way until now (feb 2016)and have gotten absolutely nowhereI have at LEAST spent over hours on hold with them and called over timesI have been told I would be called back separate times and never haveI have asked to speak to managers and have been told "we don't have any" which is a lie because a couple times I actually did get to speak to managers, who also did nothing except transfer meI have been given direct numbers to people who can help me and everytime I use them I end up at the standard hold line
I returned a Dell tablet in late March The product was recieved by Dell on April 5, As of June 1, 2016, my credit card has yet to be credited with the return
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
In around April 28, I ordered a Dell lab top from Dell Inc I called customer service to order directly from Dell and told the rep what I required and did not want a touch screen as it is another issue that may come up The model suggested was told that it does not have touch screen so the order was completed Received confirmation of order and I questioned why it would take up to days to receive it Was told that they were made in Texas and shipped to Canada which I did not realize A few months after receiving the lab top whenever it went to sleep mode wifi connection would be lost and would have to reboot computer everytime that I was going to use my computerAfter numerous calls to Dell support they could not solve the problem and wanted me to ship the computer back to Texas I refused to ship it and a new screen was sent to a local third part IT shopThey installed the screen and problem was fixed Two weeks ago the lab top was corrupted and Windows reinstall
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th