I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
We spent hours attempting to return a brand new item, which, as we later learned, may very well have been within their 30-day return windowThey continued to keep old information about us in their records, such as email addresses and phone numbers, which may have contributed to additional delays We made numerous attempts to get this reconciled and were told several different things by different individualsWe have documentation as to dates, times and names of the individuals we spoke to about this issueWe also sent a final request and advised that we would be filing a complaint if the situation wasn't resolved satisfactorily by July 2, The statement shows that the purchase of this item was on 5/2/The return request was made on or about 5/25/Their return policy is daysWe were told that the customer care department would contact us, but either they attempted to contact us via outdated information (which we repeatedly requested be corrected) or they did not contac
I ordered a laptop on 4/Inspiron SeriesI waited days for deliveryThe wrong laptop was deliveredI've tried unsuccessfully to contact Dell by chat, phone, and Twitter
- Bought a dell laptop on 2/ - Dell not ship using the next day delivery as promised instead used a 3-shipping, As the product will not arrive on time, requested the shipper FedEx to return the shipment back to Dell - FedEx Delivered the product to my house, even after confirming wtih FedEx that will be returned to sender Since the item was delivered in my home, requested RMA from Dell Shipped the product (FedEX Tracking # [redacted] ) and the shipment was delivered on 03/11/ - I had not used Dell's Shipping partner UPS Realized my mistake called Dell and provided the tracking number of my shipment, Dell recorded this information in their system and told me that since I did not use there shipping provider this could cause some delays - Followed up with Dell on 03/17/2016, 03/24/2016, 04/05/2016, 04/25/ Dell is unable to provided me a refund stating that I have not used their shipper and would not send me the package they have received from me eith
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
I bought monitors from Dell on 09/24/2016, on 09/26/I received an email from [redacted] [redacted] @dell.com with title of Dell Risk Management Shipment Recall Request, and so they recalled all my monitors back to DellBut they haven't refunded ever since and when I called Dell support, they just transferred calls to each other but nobody want to refund my orders The four orders are: order with tracking [redacted] , order [redacted] with tracking [redacted] , order [redacted] with tracking [redacted] , and order [redacted] with tracking [redacted] The packages were delivered back to Dell on 09/30/and signed by [redacted] Please refund my orders
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer cr to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
In around April 28, I ordered a Dell lab top from Dell Inc I called customer service to order directly from Dell and told the rep what I required and did not want a touch screen as it is another issue that may come up The model suggested was told that it does not have touch screen so the order was completed Received confirmation of order and I questioned why it would take up to days to receive it Was told that they were made in Texas and shipped to Canada which I did not realize A few months after receiving the lab top whenever it went to sleep mode wifi connection would be lost and would have to reboot computer everytime that I was going to use my computerAfter numerous calls to Dell support they could not solve the problem and wanted me to ship the computer back to Texas I refused to ship it and a new screen was sent to a local third part IT shopThey installed the screen and problem was fixed Two weeks ago the lab top was corrupted and Windows reinstall
Ordered a tablet on the evening of 2/15/at approximately 8:15pm This purchase was made with 2-day delivery selected When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/ They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again Later I then received an email stating that the transaction was placed and I was issued an "Order Number" When I later checked on sta
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required I paid for the computer I printed out everything in the configuration for my records Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model They said no They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
Dell has treated me very bad throughout the entire technical support processThe person who was assigned to "help" me [redacted] illegally downgraded the warranty of my productWhen I filed my last complaint with the Revdex.com, Dell had fixed the warranty issue, but [redacted] 's negative attitude remainsI was promised, because of the trouble caused by Dell a new system with an iprocessorThe new system arrived and it was defective (screen flashing, slow processor, excessive heat)While [redacted] sent me an i7, it only had one memory slot filled meaning, it had 8gb of ramThe previous version I had, had i5, gb ram [redacted] sent an ias an "upgrade" but the system arrived with many defects and was too slowI asked that I be given a gb computer (because that would be equivalent to what I had before, where the ihad all memory slots filled, the iwould now have all memory slots filled) [redacted] started yelling and threatening me saying that she can only replace it with
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for [redacted] members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my [redacted] discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my [redacted] service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
I purchased a Dell Glaptop online through Wal-Mart on August 31st, I received the laptop on September 5th, in preparation for my online master level courses beginning on October 1st, I went on the laptop a handful of times before my class began and had no issuesOn the 4th of October the system triggered a notification that there were updates that needed to be doneI selected to update, as Dell's product was suggesting I doAfter these updates the operating system (OS) was completely wiped from the laptopI immediately called Dell to have someone explain to me why this happened and to see if there was a remedyI was transferred after the first individual walked me through a few steps that were unsuccessfulOnce I was transferred, the second individual informed me of the warranty options and began stating that there would be a fee to help me get the laptop up and runningI chose to end the phone call when I realized less than a month after owning the laptop, and spe
Ordered a workstation from the dell business outletWas confirmed and emailed by a sales representative the details, I have sent them thisThe video cards shown on my confirmation do not match what was shipped Dual Nvidia Mreplaced by Dual Nvidia MTheir response is to have it returned or take a $creditI cannot waste time returning the workstation and the difference in price of the video cards is over $
I purchased a Network Camera from Dell for $+ Tax (Order #: [redacted] ) Immediately after purchase I see it for $from [redacted] .com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th
The worst customer service ever!!! Back in June I contacted Dell in reference to upgrading my Dell Dimension computer I explained to the sales person that it was close to years old and that it had windows xp She told no problem that she could sale me a windows download and that it would work on my computer I agreed, and purchased it for $ charged it to my credit card I downloaded the product and it did not work on my computer I then called back and got their tech support department, and was told that I should not have ordered this product because it does not work on windows xp I requested to speak with someone in the refunds department who told me that they would credit my money back However, that never happened I called back to Dell and was transferred (6) different times only to be told now that I cannot get a refund and the agent hung up on me I have my own business and has purchased dell computers for my business and my home for over years I also have a dell credit card account, but I will never ever purchase from them again It is sad to throw away a good customer over $ 119.99, but I guess when your're Michael Dell you're so rich it does not matter if you loose a longtime customer I AM DONE WITH DELL!!!
I have contacted Dell three times to get my computer replacedI purchased a computer in the middle of November for a Christmas presentIt was not turned on until Christmas dayThe unit never came on even once and after talking to Dell three different times over three different days, there only solution was to take 2-weeks to repair the computerThis is not acceptableI would like a replacementThe computer isn't even registered to me yet Dell case # [redacted]
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
We spent hours attempting to return a brand new item, which, as we later learned, may very well have been within their 30-day return windowThey continued to keep old information about us in their records, such as email addresses and phone numbers, which may have contributed to additional delays We made numerous attempts to get this reconciled and were told several different things by different individualsWe have documentation as to dates, times and names of the individuals we spoke to about this issueWe also sent a final request and advised that we would be filing a complaint if the situation wasn't resolved satisfactorily by July 2, The statement shows that the purchase of this item was on 5/2/The return request was made on or about 5/25/Their return policy is daysWe were told that the customer care department would contact us, but either they attempted to contact us via outdated information (which we repeatedly requested be corrected) or they did not contac
I ordered a laptop on 4/Inspiron SeriesI waited days for deliveryThe wrong laptop was deliveredI've tried unsuccessfully to contact Dell by chat, phone, and Twitter
- Bought a dell laptop on 2/ - Dell not ship using the next day delivery as promised instead used a 3-shipping, As the product will not arrive on time, requested the shipper FedEx to return the shipment back to Dell - FedEx Delivered the product to my house, even after confirming wtih FedEx that will be returned to sender Since the item was delivered in my home, requested RMA from Dell Shipped the product (FedEX Tracking # [redacted] ) and the shipment was delivered on 03/11/ - I had not used Dell's Shipping partner UPS Realized my mistake called Dell and provided the tracking number of my shipment, Dell recorded this information in their system and told me that since I did not use there shipping provider this could cause some delays - Followed up with Dell on 03/17/2016, 03/24/2016, 04/05/2016, 04/25/ Dell is unable to provided me a refund stating that I have not used their shipper and would not send me the package they have received from me eith
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
I bought monitors from Dell on 09/24/2016, on 09/26/I received an email from [redacted] [redacted] @dell.com with title of Dell Risk Management Shipment Recall Request, and so they recalled all my monitors back to DellBut they haven't refunded ever since and when I called Dell support, they just transferred calls to each other but nobody want to refund my orders The four orders are: order with tracking [redacted] , order [redacted] with tracking [redacted] , order [redacted] with tracking [redacted] , and order [redacted] with tracking [redacted] The packages were delivered back to Dell on 09/30/and signed by [redacted] Please refund my orders
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer c
r to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
In around April 28, I ordered a Dell lab top from Dell Inc I called customer service to order directly from Dell and told the rep what I required and did not want a touch screen as it is another issue that may come up The model suggested was told that it does not have touch screen so the order was completed Received confirmation of order and I questioned why it would take up to days to receive it Was told that they were made in Texas and shipped to Canada which I did not realize A few months after receiving the lab top whenever it went to sleep mode wifi connection would be lost and would have to reboot computer everytime that I was going to use my computerAfter numerous calls to Dell support they could not solve the problem and wanted me to ship the computer back to Texas I refused to ship it and a new screen was sent to a local third part IT shopThey installed the screen and problem was fixed Two weeks ago the lab top was corrupted and Windows reinstall
Ordered a tablet on the evening of 2/15/at approximately 8:15pm This purchase was made with 2-day delivery selected When no order confirmation was received post purchase I contacted Dell via their online chat client the following morning after 7am on 2/16/ They stated there was a "delay" in processing which was later specified as a hold being on my credit account (Dell Financial Services) I contacted DFS which stated someone simply did not "approve" the transaction by pressing a button (I had a wide open credit line of $prior to purchase.) I received an email from DFS with only instructions in "Payment methods." afterward I replied to that email stating I have no issues paying my bill and to actually refer the issue to someone who can find out what caused the delay in transaction and fix it so it wouldn't happen again Later I then received an email stating that the transaction was placed and I was issued an "Order Number" When I later checked on sta
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required I paid for the computer I printed out everything in the configuration for my records Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model They said no They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
Dell has treated me very bad throughout the entire technical support processThe person who was assigned to "help" me [redacted] illegally downgraded the warranty of my productWhen I filed my last complaint with the Revdex.com, Dell had fixed the warranty issue, but [redacted] 's negative attitude remainsI was promised, because of the trouble caused by Dell a new system with an iprocessorThe new system arrived and it was defective (screen flashing, slow processor, excessive heat)While [redacted] sent me an i7, it only had one memory slot filled meaning, it had 8gb of ramThe previous version I had, had i5, gb ram [redacted] sent an ias an "upgrade" but the system arrived with many defects and was too slowI asked that I be given a gb computer (because that would be equivalent to what I had before, where the ihad all memory slots filled, the iwould now have all memory slots filled) [redacted] started yelling and threatening me saying that she can only replace it with
I purchased a Dell XPS refurbished, and received it January 12, On March 20, 2018, the hard drive totally crashed resulting in complete loss of all my data I spent more than hours on the phone with Customer Service, only to be told that I would need to mail in the computer for a new hard drive days later, I received a box in the mail to send in my computer, and I was told that it would take approximately days to receive my computer back
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for [redacted] members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my [redacted] discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my [redacted] service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
I purchased a Dell Glaptop online through Wal-Mart on August 31st, I received the laptop on September 5th, in preparation for my online master level courses beginning on October 1st, I went on the laptop a handful of times before my class began and had no issuesOn the 4th of October the system triggered a notification that there were updates that needed to be doneI selected to update, as Dell's product was suggesting I doAfter these updates the operating system (OS) was completely wiped from the laptopI immediately called Dell to have someone explain to me why this happened and to see if there was a remedyI was transferred after the first individual walked me through a few steps that were unsuccessfulOnce I was transferred, the second individual informed me of the warranty options and began stating that there would be a fee to help me get the laptop up and runningI chose to end the phone call when I realized less than a month after owning the laptop, and spe
Ordered a workstation from the dell business outletWas confirmed and emailed by a sales representative the details, I have sent them thisThe video cards shown on my confirmation do not match what was shipped Dual Nvidia Mreplaced by Dual Nvidia MTheir response is to have it returned or take a $creditI cannot waste time returning the workstation and the difference in price of the video cards is over $
I purchased a Network Camera from Dell for $+ Tax (Order #: [redacted] ) Immediately after purchase I see it for $from [redacted] .com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th
The worst customer service ever!!! Back in June I contacted Dell in reference to upgrading my Dell Dimension computer I explained to the sales person that it was close to years old and that it had windows xp She told no problem that she could sale me a windows download and that it would work on my computer I agreed, and purchased it for $ charged it to my credit card I downloaded the product and it did not work on my computer I then called back and got their tech support department, and was told that I should not have ordered this product because it does not work on windows xp I requested to speak with someone in the refunds department who told me that they would credit my money back However, that never happened I called back to Dell and was transferred (6) different times only to be told now that I cannot get a refund and the agent hung up on me I have my own business and has purchased dell computers for my business and my home for over years I also have a dell credit card account, but I will never ever purchase from them again It is sad to throw away a good customer over $ 119.99, but I guess when your're Michael Dell you're so rich it does not matter if you loose a longtime customer I AM DONE WITH DELL!!!
I have contacted Dell three times to get my computer replacedI purchased a computer in the middle of November for a Christmas presentIt was not turned on until Christmas dayThe unit never came on even once and after talking to Dell three different times over three different days, there only solution was to take 2-weeks to repair the computerThis is not acceptableI would like a replacementThe computer isn't even registered to me yet Dell case # [redacted]
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India