Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
On Sunday, November 26th, I went on the Dell website to order computers that were on sale due to it being Cyber MondayI had previously been looking at many deals that were posted with different businesses and found the deal with Dell to be what we wished to purchaseThe deal was Inspiron Series laptop computer(gigabyte) for $eachI am unsure of the regular price but believe it was in the mid-dollar rangeI ordered of them, one for each of our childrenOne of the main reasons that I went with Dell was that the computer was offered in three colours(red, white and blue)This worked for us to ensure that each child was able to easily identify which computer was theirs when rushing to go somewhereI placed my order online for the three different coloured computers, three mice and three computer sleeves Less than a week later I received mice however the blue computer sleeve, which was listed on the invoice, was not delivered A few days after I
I purchased a computer in with Microsoft office package Account has been paid in full for over two years now, came with year Microsoft Office Suite I recently received a bill for my "automatic renewal" of the software package To my knowledge, this account was closed, but they charged the renewal fee and sent me a bill When I called I was told they emailed me in December advising me of the auto renewal and it was not eligible for cancellation, and the fee would not be refunded When I asked them to forward me a copy of the email, since I don't think I ever received it, I was told they could not resend the December email They can't resend emails, they can't cancel or refund the renewal fee, and I am being billed for something I didn't ask for and do not want I asked when I signed up for auto renewal and was told it was "automatic" with my purchase! How convenient
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
I returned an item to Dell on August 10,2018, and the Dell order number was [redacted] Dell sent UPS to my home and picked up the package and UPS gave me a receipt with tracking number [redacted] The item was recieved by Dell on August 14,I have been calling Dell customer support about my refund and that kept telling me to wait for it to processI called last Tuesday 9/4/and for the first time they tell me the box was emptyI gave UPS the Box with the computer and it show the weight of package on the tracking informationIf the item was not in the box when it got to Dell, that is between UPS and DellBut Dell is refusing to refund my money of $Can you please help me with this
Ordered a computer on cyber monday and received confirmation for $Never got that computer so I called Dell and was told that they lost the ordered and that they could not honor that price to reorder it againBut if I order it at full price of $they could refund the difference of $after the order was processedWell they lied will not honor their deal to refund the $
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # [redacted] for a total of $after discounts Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached) This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost The
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
I placed an order for a Dell computer (order [redacted] ) on 6/9/ I immediately started a web chat with Dell asking if there was going to be any order hassles such as cancellation of the order without my permission or if there was anything else they needed to ensure a smooth order process In chat session ID [redacted] , Dell assured me there were no issues and they didn't need anything else On 6/10/16, my order was canceled without my permission
I had purchased a dell/Alienware unit from Best buy on I believe May 1st of I first contacted Dell/Alienware customer support on July 22nd regarding my new Alienware unit which was freezing upon start up They scheduled a call in which they remoted into my computer and ran some tests to see what the issue was The issue was sporadic and hard to pinpoint, however, they did some updating of software and said to contact them again if the issue remains The issue did still remain a few days later so I contacted support again This time they sent me a box to ship my unit to their facility in Houston so they could diagnose the unit hands on This was on on 8/they received my unit and on 8/it was returned back to me They said they reinstalled the Operating system because the operating system I previously had was "corrupted" a few days later I went to power on my computer and it said that there was no "bootable device" as int he operating system was magically lost and my c
On February I ordered a Dell XPS I decided that I did not want to buy the computer so I contacted the sales resolution Deptand requested the order be cancelledI was told by the individual that when I ordered the computer no order number was generated so I did not have to worry about itOn February that order that I did not have to worry about was delivered by FedExI called right away and made arrangements to return the computerI took the computer to UPS and it was returned to dellI call the Dell financial and spoke with them about it and I was told not to worry that the amount of would be credited back to my accountToday I got a bill for that The computer was delivered back tom Dell in [redacted] , ***on February 19th at 10:and was signed for by *** Also when I was on the phone I questioned a hold for a [redacted] computerThe young lady placed me on hold and when she came back she said that order should have been delivered on Feb but
Dell makes subquality products They do not stand behind their products They're customer service is horrendous I have made all of this very clear to Dell after they ripped me off Yet, they still e-mail me after I told them not to
I ordered a Dell Precision MCTO back in Nov 27th 2016, for the past month I have gotten the run around about why the product has not shipped, I talked to someone today about it and they said it is now at the end of life for a part, I must cancel the order and buy a different oneWhen I order it again it is now $more for the same thingI have been buying from dell for a long time (1999) this is the first time I had to deal with this, and the people in customer service is as useful as the website, why have them?
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
On Sunday, November 26th, I went on the Dell website to order computers that were on sale due to it being Cyber MondayI had previously been looking at many deals that were posted with different businesses and found the deal with Dell to be what we wished to purchaseThe deal was Inspiron Series laptop computer(gigabyte) for $eachI am unsure of the regular price but believe it was in the mid-dollar rangeI ordered of them, one for each of our childrenOne of the main reasons that I went with Dell was that the computer was offered in three colours(red, white and blue)This worked for us to ensure that each child was able to easily identify which computer was theirs when rushing to go somewhereI placed my order online for the three different coloured computers, three mice and three computer sleeves Less than a week later I received mice however the blue computer sleeve, which was listed on the invoice, was not delivered A few days after I
I purchased a computer in with Microsoft office package Account has been paid in full for over two years now, came with year Microsoft Office Suite I recently received a bill for my "automatic renewal" of the software package To my knowledge, this account was closed, but they charged the renewal fee and sent me a bill When I called I was told they emailed me in December advising me of the auto renewal and it was not eligible for cancellation, and the fee would not be refunded When I asked them to forward me a copy of the email, since I don't think I ever received it, I was told they could not resend the December email They can't resend emails, they can't cancel or refund the renewal fee, and I am being billed for something I didn't ask for and do not want I asked when I signed up for auto renewal and was told it was "automatic" with my purchase! How convenient
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
I returned an item to Dell on August 10,2018, and the Dell order number was [redacted] Dell sent UPS to my home and picked up the package and UPS gave me a receipt with tracking number [redacted] The item was recieved by Dell on August 14,I have been calling Dell customer support about my refund and that kept telling me to wait for it to processI called last Tuesday 9/4/and for the first time they tell me the box was emptyI gave UPS the Box with the computer and it show the weight of package on the tracking informationIf the item was not in the box when it got to Dell, that is between UPS and DellBut Dell is refusing to refund my money of $Can you please help me with this
Ordered a computer on cyber monday and received confirmation for $Never got that computer so I called Dell and was told that they lost the ordered and that they could not honor that price to reorder it againBut if I order it at full price of $they could refund the difference of $after the order was processedWell they lied will not honor their deal to refund the $
The left hinge is improperly put together so that the case is broken and causes issues/separates the case and lifts different parts together
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # [redacted] for a total of $after discounts Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached) This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost The
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
I placed an order for a Dell computer (order [redacted] ) on 6/9/ I immediately started a web chat with Dell asking if there was going to be any order hassles such as cancellation of the order without my permission or if there was anything else they needed to ensure a smooth order process In chat session ID [redacted] , Dell assured me there were no issues and they didn't need anything else On 6/10/16, my order was canceled without my permission
I had purchased a dell/Alienware unit from Best buy on I believe May 1st of I first contacted Dell/Alienware customer support on July 22nd regarding my new Alienware unit which was freezing upon start up They scheduled a call in which they remoted into my computer and ran some tests to see what the issue was The issue was sporadic and hard to pinpoint, however, they did some updating of software and said to contact them again if the issue remains The issue did still remain a few days later so I contacted support again This time they sent me a box to ship my unit to their facility in Houston so they could diagnose the unit hands on This was on on 8/they received my unit and on 8/it was returned back to me They said they reinstalled the Operating system because the operating system I previously had was "corrupted" a few days later I went to power on my computer and it said that there was no "bootable device" as int he operating system was magically lost and my c
On February I ordered a Dell XPS I decided that I did not want to buy the computer so I contacted the sales resolution Deptand requested the order be cancelledI was told by the individual that when I ordered the computer no order number was generated so I did not have to worry about itOn February that order that I did not have to worry about was delivered by FedExI called right away and made arrangements to return the computerI took the computer to UPS and it was returned to dellI call the Dell financial and spoke with them about it and I was told not to worry that the amount of would be credited back to my accountToday I got a bill for that The computer was delivered back tom Dell in [redacted] , ***on February 19th at 10:and was signed for by *** Also when I was on the phone I questioned a hold for a [redacted] computerThe young lady placed me on hold and when she came back she said that order should have been delivered on Feb but
Dell makes subquality products They do not stand behind their products They're customer service is horrendous I have made all of this very clear to Dell after they ripped me off Yet, they still e-mail me after I told them not to
I ordered a Dell Precision MCTO back in Nov 27th 2016, for the past month I have gotten the run around about why the product has not shipped, I talked to someone today about it and they said it is now at the end of life for a part, I must cancel the order and buy a different oneWhen I order it again it is now $more for the same thingI have been buying from dell for a long time (1999) this is the first time I had to deal with this, and the people in customer service is as useful as the website, why have them?