I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required I paid for the computer I printed out everything in the configuration for my records Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model They said no They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
Ordered a workstation from the dell business outletWas confirmed and emailed by a sales representative the details, I have sent them thisThe video cards shown on my confirmation do not match what was shipped Dual Nvidia Mreplaced by Dual Nvidia MTheir response is to have it returned or take a $creditI cannot waste time returning the workstation and the difference in price of the video cards is over $
I have contacted Dell three times to get my computer replacedI purchased a computer in the middle of November for a Christmas presentIt was not turned on until Christmas dayThe unit never came on even once and after talking to Dell three different times over three different days, there only solution was to take 2-weeks to repair the computerThis is not acceptableI would like a replacementThe computer isn't even registered to me yet Dell case # [redacted]
I made an online order via dell.com on March 13, 2017, which includes $ Dell Promotional eGift Card and one Dell UltraSharp Monitor U2515H The monitor was shipped on March but I never receive the $eGift Card I called Dell Customer Service(###-###-####) many times On March 2017, I was told by [redacted] that the eGift Card is shown in my account but they will send it to me in business days after shipping On April 2017, I email the [redacted] @dell.com as instructed in the email sent from [redacted] asking about the status of the eGift CardI never receive any feedback On April 2017, after business days after shipping, I was told by [redacted] that they are processing my eGift Card, and I should receive it in business days On April 2017, I was told by [redacted] again that I should receive the eGift Card in business daysI insisted on getting in touch with his supervisor or the Gift Card department but he refu
I purchased a Network Camera from Dell for $+ Tax (Order #: [redacted] ) Immediately after purchase I see it for $from [redacted] .com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
I bought a Dell Precision - worst decision I have made in my years a developer I paid via ACH - it took Dell two weeks to find my payment and release the device to production I bought the because it is a certified linux machine by Ubuntu and RedhatBut I bought it with Windows because I need both, planning to partition the machine and download Ubuntu and get to work Because I bought the machine with Windows, I could not get to the Dell Linux download repositoryI called support, they refused to give me accessI escalated the problemTwo days later I recieved a call back and they stonewalled me - no access to Linux downloads No problem right? Linux is freeI downloaded Ubuntu from CanonicalBut it did not have the SSD driver I neededI called Dell support againGot stonewalled again I fixed the problem by using a friends service tag who bought his Dell with Linux Now, that leaves the sensitivity of the trackpad I have coded and written for yearsI generally do not have to look at the keyboard and can usually type as fast as the best transcriber But since I received this 5510, I type like a neophyte staring at the screen, because I have no idea where the cursor will spuriously move to or what code or paragraphs will be unexpectedly deleted if I look away because of the sensitivity of the trackpad After carpal tunnel surgery and ergonomic injuries from ten-hour days working on a keyboard, I know that the tension I experience from this trackpad will lead to another injuryAs an engineer, I doubt that another engineer would release a product like the trackpad as implemented by Dell on the I transitioned to this device from ThinkpadsThey are like Kalashnikov rifles Tried and true, well documented with complete community resources to fix your own problemsDell’s support resources are limited and their site is so poorly indexed that Google search does not return useful informationI never called Lenovo’s support because I did not have toI would never call Dell support because it is a waste of time I'm checking with Dell's trackpad vendor, Synaptics for a solutionIf there is not a solution, I will take the loss and sell it on eBay because it is too unproductive and I am afraid of injuring myself The telephone number below does not work - it is my former landline
The worst customer service ever!!! Back in June I contacted Dell in reference to upgrading my Dell Dimension computer I explained to the sales person that it was close to years old and that it had windows xp She told no problem that she could sale me a windows download and that it would work on my computer I agreed, and purchased it for $ charged it to my credit card I downloaded the product and it did not work on my computer I then called back and got their tech support department, and was told that I should not have ordered this product because it does not work on windows xp I requested to speak with someone in the refunds department who told me that they would credit my money back However, that never happened I called back to Dell and was transferred (6) different times only to be told now that I cannot get a refund and the agent hung up on me I have my own business and has purchased dell computers for my business and my home for over years I also have a dell credit card account, but I will never ever purchase from them again It is sad to throw away a good customer over $ 119.99, but I guess when your're Michael Dell you're so rich it does not matter if you loose a longtime customer I AM DONE WITH DELL!!!
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
I have Dell gift cards for $each (I purchased them through Discover.com in July of 2015) To be able to use a gift card with a Dell order you have to merge them together into one card because they only allow you to use one per order Since July I have tried calling their customer service department (per their website's instructions ###-###-####) around times I have been transfered around between departments many times because everyone seems to think it is a different department's job I have spend well over hours on the phone trying to get this resolved I have done online chats and emails with their sales department to see if they can help get me a resolution to the issue I have requested multiple times to speak to a manager or someone else who can help me clear this up and I am told "no", "they arent in", or "Ill have them contact you as soon as they can" I have yet to be contacted by anyoneRight now Dell is not allowing me to use my $on an order because
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I purchased an Xbox One S 2TB from Dell on Oct 11, using Dell Promotional Gift Cards The total price, including tax, was $ The gift cards were not expired I never received the Xbox I have talked to Customer Service, Order Modification and Technical Support about receiving the Xbox One S 2TB, but cannot get a refund nor get the order shipped Customer service & Order Modification claims the order was not processed because payment was declined I verified the Dell Promotional Gift cards had sufficient balance to cover the order total In addition, after placing the order, the money was taken out of the gift card balance, which is now $ I have tried to repeatedly resolve this issue with DellEach department at Dell tells me I should talk to another department They keep sending me in circles
I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
I purchased a laptop from dell on 6/30/ Since that time I have had many issues with the machine I even sent it back to the factory and they replaced a memory card but I still had the same issues with the computer "freezing" for no reason I spent over hours on the phone with IT support Additionally, I was instructed to purchase a flash drive and have another computer nearby so they could fix the problem over the phone After another day wasted, the problem remained I was informed they would email or call me by today with instructions on sending the computer in for an exchange After receiving no reply, I contacted customer support and requested a refund They informed me it was too late to provide a refund I feel that they kept me running through hoops in an attempt to stall me and prevent me from obtaining a refund
In October I bought at [redacted] one Dell laptop Inspiron 13, series The laptop arrived to my house days after I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that [redacted] gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal On the following month I called [redacted] 's customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the
So after hours on the phone and online chat, sending in my computer and having it held in the repair depot for A MONTH (since I'm not a student and I don't have two online jobs or anything), and then having someone come to my house to repair it (since the month having it in front of them at the depot wasn't long enough?), it STILL doesn't workNevermind it was only months old when is this problem beganOr that they replaced numerous parts at the depot and sent it back to me saying they had thoroughly checked it, only for me to establish the issue still persisted after only minutes of having itOr that they sent someone to my house who replaced the motherboard, essentially making it a REFURBISHED computerThey now want to send me an actual refurbished computerThen, when I ask what to do if the refurbished computer has problems, they have the gall to tell me that if I want service on it, I will have to PAY for a warranty AND that it will be fine (which of course they have promised me after each attempt at repairing my current computer)They also mentioned that computers have problems, so it isn't really their fault that mine has been having issues (Seriously Dell, if you don't think it's your fault that one of your computers is having problems before even a year has passed, you have even more serious customer service issues than I thought)Let's also not forget that my problem didn't exist until the first time I sent my computer into them for a power cord issueSo basically, awesome scam DellIrritate your customers hoping they will quit requesting serviceFor the ones that don't, make them waste so much time trying to meet your requirements to get a working product that they lose their job and feel the urge to burn every Dell product they seeAnd then, once you legitimately have no more hoops for them to jump through, send them a product that could literally be the faulty product the customer before them returned to you and tell them if it sucks, that's just too bad because it is no longer Dell's problem
I received an email from Dell about a significant clearance event only over the weekend of 4/and 4/on desktop computers A coupon code indicated an additional $discount for the model I wanted I relied on the advertisements and representations of the Dell solicitations and Dell website and carefully selected the model computer and the configuration I required I paid for the computer I printed out everything in the configuration for my records Dell shipped me a computer and bait and switched me to a computer with a slower Intel processor I called Dell customer service and they AGREED with me, that my order information does not agree with what they shipped me I then asked them to do an exchange so I could get what I paid for, namely the faster model They said no They said I could return it, but now that the sale is over, if I wanted the faster one, I'd have to pay nearly $higher for it I repeatedly asked them about "bait and switch" and "specifi
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
Ordered a workstation from the dell business outletWas confirmed and emailed by a sales representative the details, I have sent them thisThe video cards shown on my confirmation do not match what was shipped Dual Nvidia Mreplaced by Dual Nvidia MTheir response is to have it returned or take a $creditI cannot waste time returning the workstation and the difference in price of the video cards is over $
I have contacted Dell three times to get my computer replacedI purchased a computer in the middle of November for a Christmas presentIt was not turned on until Christmas dayThe unit never came on even once and after talking to Dell three different times over three different days, there only solution was to take 2-weeks to repair the computerThis is not acceptableI would like a replacementThe computer isn't even registered to me yet Dell case # [redacted]
I made an online order via dell.com on March 13, 2017, which includes $ Dell Promotional eGift Card and one Dell UltraSharp Monitor U2515H The monitor was shipped on March but I never receive the $eGift Card I called Dell Customer Service(###-###-####) many times On March 2017, I was told by [redacted] that the eGift Card is shown in my account but they will send it to me in business days after shipping On April 2017, I email the [redacted] @dell.com as instructed in the email sent from [redacted] asking about the status of the eGift CardI never receive any feedback On April 2017, after business days after shipping, I was told by [redacted] that they are processing my eGift Card, and I should receive it in business days On April 2017, I was told by [redacted] again that I should receive the eGift Card in business daysI insisted on getting in touch with his supervisor or the Gift Card department but he refu
I purchased a Network Camera from Dell for $+ Tax (Order #: [redacted] ) Immediately after purchase I see it for $from [redacted] .com I tried to chat with them to see how I can get it matched Their chat support was down I then sent an email requesting to get this resolved since their website said that they match prices Today still haven't received any responses to my email I then attempted to chat with them for support I was told that they cannot assist me that I needed to call in to customer support to get it resolved I called in to the support number that I was given I was told by the support rep that Dell does not match any competitors prices even through their website specifically says they do The then transferred me to another department Who then told me the same thing that Dell does not match pricesAfter reading them the contents of the Dell website they then said that Dell does match prices but I would not get it matched I requested a cance
I bought a Dell Precision - worst decision I have made in my years a developer I paid via ACH - it took Dell two weeks to find my payment and release the device to production I bought the because it is a certified linux machine by Ubuntu and RedhatBut I bought it with Windows because I need both, planning to partition the machine and download Ubuntu and get to work Because I bought the machine with Windows, I could not get to the Dell Linux download repositoryI called support, they refused to give me accessI escalated the problemTwo days later I recieved a call back and they stonewalled me - no access to Linux downloads No problem right? Linux is freeI downloaded Ubuntu from CanonicalBut it did not have the SSD driver I neededI called Dell support againGot stonewalled again I fixed the problem by using a friends service tag who bought his Dell with Linux Now, that leaves the sensitivity of the trackpad I have coded and written for yearsI generally do not have to look at the keyboard and can usually type as fast as the best transcriber But since I received this 5510, I type like a neophyte staring at the screen, because I have no idea where the cursor will spuriously move to or what code or paragraphs will be unexpectedly deleted if I look away because of the sensitivity of the trackpad After carpal tunnel surgery and ergonomic injuries from ten-hour days working on a keyboard, I know that the tension I experience from this trackpad will lead to another injuryAs an engineer, I doubt that another engineer would release a product like the trackpad as implemented by Dell on the I transitioned to this device from ThinkpadsThey are like Kalashnikov rifles Tried and true, well documented with complete community resources to fix your own problemsDell’s support resources are limited and their site is so poorly indexed that Google search does not return useful informationI never called Lenovo’s support because I did not have toI would never call Dell support because it is a waste of time I'm checking with Dell's trackpad vendor, Synaptics for a solutionIf there is not a solution, I will take the loss and sell it on eBay because it is too unproductive and I am afraid of injuring myself The telephone number below does not work - it is my former landline
The worst customer service ever!!! Back in June I contacted Dell in reference to upgrading my Dell Dimension computer I explained to the sales person that it was close to years old and that it had windows xp She told no problem that she could sale me a windows download and that it would work on my computer I agreed, and purchased it for $ charged it to my credit card I downloaded the product and it did not work on my computer I then called back and got their tech support department, and was told that I should not have ordered this product because it does not work on windows xp I requested to speak with someone in the refunds department who told me that they would credit my money back However, that never happened I called back to Dell and was transferred (6) different times only to be told now that I cannot get a refund and the agent hung up on me I have my own business and has purchased dell computers for my business and my home for over years I also have a dell credit card account, but I will never ever purchase from them again It is sad to throw away a good customer over $ 119.99, but I guess when your're Michael Dell you're so rich it does not matter if you loose a longtime customer I AM DONE WITH DELL!!!
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
I have Dell gift cards for $each (I purchased them through Discover.com in July of 2015) To be able to use a gift card with a Dell order you have to merge them together into one card because they only allow you to use one per order Since July I have tried calling their customer service department (per their website's instructions ###-###-####) around times I have been transfered around between departments many times because everyone seems to think it is a different department's job I have spend well over hours on the phone trying to get this resolved I have done online chats and emails with their sales department to see if they can help get me a resolution to the issue I have requested multiple times to speak to a manager or someone else who can help me clear this up and I am told "no", "they arent in", or "Ill have them contact you as soon as they can" I have yet to be contacted by anyoneRight now Dell is not allowing me to use my $on an order because
nothing in life sucks more than trying to get tech help from dell, I will never EVER BUY A DELL PRODUCT AGAIN
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I purchased an Xbox One S 2TB from Dell on Oct 11, using Dell Promotional Gift Cards The total price, including tax, was $ The gift cards were not expired I never received the Xbox I have talked to Customer Service, Order Modification and Technical Support about receiving the Xbox One S 2TB, but cannot get a refund nor get the order shipped Customer service & Order Modification claims the order was not processed because payment was declined I verified the Dell Promotional Gift cards had sufficient balance to cover the order total In addition, after placing the order, the money was taken out of the gift card balance, which is now $ I have tried to repeatedly resolve this issue with DellEach department at Dell tells me I should talk to another department They keep sending me in circles
I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
I purchased a laptop from dell on 6/30/ Since that time I have had many issues with the machine I even sent it back to the factory and they replaced a memory card but I still had the same issues with the computer "freezing" for no reason I spent over hours on the phone with IT support Additionally, I was instructed to purchase a flash drive and have another computer nearby so they could fix the problem over the phone After another day wasted, the problem remained I was informed they would email or call me by today with instructions on sending the computer in for an exchange After receiving no reply, I contacted customer support and requested a refund They informed me it was too late to provide a refund I feel that they kept me running through hoops in an attempt to stall me and prevent me from obtaining a refund
In October I bought at [redacted] one Dell laptop Inspiron 13, series The laptop arrived to my house days after I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that [redacted] gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal On the following month I called [redacted] 's customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the
So after hours on the phone and online chat, sending in my computer and having it held in the repair depot for A MONTH (since I'm not a student and I don't have two online jobs or anything), and then having someone come to my house to repair it (since the month having it in front of them at the depot wasn't long enough?), it STILL doesn't workNevermind it was only months old when is this problem beganOr that they replaced numerous parts at the depot and sent it back to me saying they had thoroughly checked it, only for me to establish the issue still persisted after only minutes of having itOr that they sent someone to my house who replaced the motherboard, essentially making it a REFURBISHED computerThey now want to send me an actual refurbished computerThen, when I ask what to do if the refurbished computer has problems, they have the gall to tell me that if I want service on it, I will have to PAY for a warranty AND that it will be fine (which of course they have promised me after each attempt at repairing my current computer)They also mentioned that computers have problems, so it isn't really their fault that mine has been having issues (Seriously Dell, if you don't think it's your fault that one of your computers is having problems before even a year has passed, you have even more serious customer service issues than I thought)Let's also not forget that my problem didn't exist until the first time I sent my computer into them for a power cord issueSo basically, awesome scam DellIrritate your customers hoping they will quit requesting serviceFor the ones that don't, make them waste so much time trying to meet your requirements to get a working product that they lose their job and feel the urge to burn every Dell product they seeAnd then, once you legitimately have no more hoops for them to jump through, send them a product that could literally be the faulty product the customer before them returned to you and tell them if it sucks, that's just too bad because it is no longer Dell's problem