I placed an order for a Dell computer (order [redacted] ) on 6/9/ I immediately started a web chat with Dell asking if there was going to be any order hassles such as cancellation of the order without my permission or if there was anything else they needed to ensure a smooth order process In chat session ID [redacted] , Dell assured me there were no issues and they didn't need anything else On 6/10/16, my order was canceled without my permission
I placed an order for a lap top to be shipped to my son in college on 2-19-I didn't notice on the email I got overnight that your system had deleted part of his address (there's a UBox number after the FSU street address) but more importantly, your system changed his zip code to MY zip code! I don't even understand how this was shipped since if I order something on ANY website I make an error with the address, even so much as spelling out Drive instead of using Drthat company's system will pop up with an error message Anyway, my son tracked it yesterday morning & told me it was in ***, not [redacted] ! After hours on the phone with Dell & Fedex, I got a Dell rep to change the zip code to the correct one (32313) & my wife spoke with a supervisor ( [redacted] ) who assured her this would be corrected, he would give her a call around 3pm & that it would be sent to [redacted] to arrive today and he was to call me back to confirm all is taken care of Well, it's
I started a chat session (chat session ID [redacted] ) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# [redacted] )I advised the chat agent that I would be using two Dell Promo Cards ( [redacted] PIN: [redacted] - $& [redacted] PIN: [redacted] - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
Dell makes subquality products They do not stand behind their products They're customer service is horrendous I have made all of this very clear to Dell after they ripped me off Yet, they still e-mail me after I told them not to
I customized three new business computers and needed three monitors so I ordered those with the computers When the monitors arrived, they were much smaller than we needed so I called customer service to get a return number The customer service rep was very difficult to understand, however, this was not the main issue I asked to be able to return the monitors and purchase larger, more expensive ones He told me I could not return the monitors without returning the entire order--all three customized computers--with the monitors There was nothing wrong with the computers and I wanted to actually spend MORE money to get larger monitors and they refused to take back the monitors without the computers Note these were not one of their "All in One" packages--the purchase of the computers did not include a monitor I asked to speak to his supervisor I was placed on hold for twenty minutes and someone who said he was a supervisor, who had an even worse accent than the original repr
On February I ordered a Dell XPS I decided that I did not want to buy the computer so I contacted the sales resolution Deptand requested the order be cancelledI was told by the individual that when I ordered the computer no order number was generated so I did not have to worry about itOn February that order that I did not have to worry about was delivered by FedExI called right away and made arrangements to return the computerI took the computer to UPS and it was returned to dellI call the Dell financial and spoke with them about it and I was told not to worry that the amount of would be credited back to my accountToday I got a bill for that The computer was delivered back tom Dell in [redacted] , ***on February 19th at 10:and was signed for by *** Also when I was on the phone I questioned a hold for a [redacted] computerThe young lady placed me on hold and when she came back she said that order should have been delivered on Feb but
I bought a Dell Inspiron few years agodell sent a service man to repair the computer had the screen with himtold me I had the wrong insurance would not repair the computer, said it was my fault would not repair the computerthe computer screen was not physically broken or cracked
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
The Short Story: My laptop (Inspiron series) problem is the result of less than adequate manufacturing processesA hinge on the right side has failed, putting undue stress on other parts of the computerThis is and has been an ongoing issue within the Dell communityI believe that due to the initial construction of laptop that this problem falls outside the parameters of the expired warrantyThe Longer Story: I am a computer technician of years and have handled laptops from their inception, without EVER having broken oneI currently have 50+ laptops (nearly all of them Dell) due to the nature of my businessI have preferred their product throughout the decades and recommend them to all my clients and friendsI have ALWAYS conscientiously opened the laptops by applying symmetrical pressure to all corners of the screenI have NEVER dropped a laptopAnd of all the laptops that I have, the one in question now is the LEAST used -- typically opening and closing it once a week (because it is a specific use device)My main laptop (the Dell that I am typing on now) is easily open and closed more times in a few days than the broken one is in a yearUpon contacting Dell Support I was met with the standard approach that my laptop was out of the common one-year warranty which I readily acknowledgedI told them about about the following links (which was the result of spending five seconds in searching): https: [redacted] Dell was not interested in looking at themThe final agent, A***r, who the issue was escalated to, was impertinent at bestHis tone and words were non-conciliatory from the beginning and there was never an intention to work with me on the dispute (which I confirmed after he launched into a litany of reasons why Dell was standing its ground)I told him this was not "good business" especially considering all the above information which I had relayed to himIt is sad to see that Dell gave me the same short-sighted self-serving spiel every time the matter went up the ladder...and it does make me wonder how systemic the problem is
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
I purchased a laptop..it didnt work way I wanted they wouldnt exchange for windows or so I returned it ..it has been a month ..I have called a dpzen times and still have not got my money back..they got their computer back withinhours..still no refund
In early October I went on to the Dell outlet website and purchased a 11” inspiron laptop from the scratch and dent portion of their website for $Just last Tuesday the screen decided to give outCalled customer service/tech support and they helped me try to troubleshoot the issue and it still wouldn’t turn onThey also told me that they might have to replace the mother board at that time but never mentioned that I would be charged for any repairs So in turn they sent me a call tag to send to their repair center in TexasOnce it arrived there a few days later I get an email from them stating that there was a liquid spilt on the keyboard and that the mother board was gonna need replacement for a charge of $more than what I paid for the unit itselfThey said that the flaw was my fault and wasn’t covered under any type of warrantySo in not so many words they are not willing to give me any type of break or offer to replaceI paid cash for the unit and will never purchase anything from Dell ever again
On 6/15/I purchased dell laptop model 3052inspiron at the cost of $plus $Walmart insurance on the product The computer worked fine for approximately one month I called walmart insurance and they said I should refer problem to Dell I called Dell and explained problem They said I would have to pay to fix it I called a few times since and basically get the same response from Dell I would have to pay a charge that went from $to $to have them look at itwith no guarantee of repair I basically used this computer for one month and left it in the closet after the conversations with Dell and the warranty company for Walmart Since then I recently contacted Dell again to be told the same thing I bought this computer as aI backup for the one I am on now I have also read many stories of complaints of this computer crashing and Dell takes no responsibility for this
I perchesed my pc from dell in march it arrived in a damp and damaged box so I checked the computer and started it up it seemed to be working fine for the the first months then it started giving me problems now they tell me they wont fix it under warranty I sent pictures of the damaged box to them then was called a lie by different representatives
Dell.com has western digital Solid state drive advertised for $ Manufacturer part WDS250G1B0A Dell part A I have ordered drives , the order went through and also received a confirmation email and then a day later I received another email saying my order was cancelled due to a pricing error , If dell had the wrong price on their website that's falls advertising ,,
I've been mistreated and wronged by Dell Inc Customer Service and Financial Services.They took abnormally long to tell me over a month later that I could not finance a labtop I paid for - although the financial services account was approvedDell did this by stringing me along by fake promising that my case was being handled, filled with a litany of lies and statements that dell chat logs, emails, and recordings they have that I'm sure prove my caseBy not financing my labtop within the few weeks after purchasing my labtop, an expected dollars was withheld from and caused various financial problems in my lifeI was expecting it to take days or shorter, but having been mislead by representatives, nothing ever occured, to only here back on april 6th (which required calls on my own volition where I have been waited on for hours on end, to be hung up on and condescended to) that because my name on the purchasing debit card did not match the name on the financial service account (
I purchased brand new dell aurora computers on 11/12/for $The computers were suppose to give me almost $in dell advantage reward dollarsI have contacted dell times now about not receiving my reward dollarsEach time I have been told by a customer support person that I would receive my my rewards in 5-business daysIt has now been over six weeks since my purchaseI called customer support today to find out why I haven't received my reward dollars and I was told the same thing wait 5-daysWhen I asked to speak to a supervisor I was told that a supervisor would not help me, and that I needed to wait 5-days againI wanted to use the reward dollars to purchase a large family christmas present for my kids, dell has ruined this already , and I'm tired of being told to wait 5-days more every time I call
I am writing to issue a complaint against DellI purchased a custom computer in March of It was delivered defectiveThe computer constantly would pop up error messages in addition the "P" key was broken and had to be tapped extra hard in order to workI Paid for additional warranties and services that covered onsite next day repairsThey said I would have to ship the computer and it would take two weeks to diagnose and up to days to return to meThat was unacceptableI told them that they must send a new one and exchange it for the defective oneThey refused to do that After hours on the hone and countless never ending chats I was not able to have my issue resolvedThe final chat stated to request a new machine which is what I had been asking for all along since I was sent a lemonI finally contacted American express and they processed a chargebackThe file was finally closed and deemed in my favor October 18th I have received unprofessional harassing phone
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
I placed an order for a Dell computer (order [redacted] ) on 6/9/ I immediately started a web chat with Dell asking if there was going to be any order hassles such as cancellation of the order without my permission or if there was anything else they needed to ensure a smooth order process In chat session ID [redacted] , Dell assured me there were no issues and they didn't need anything else On 6/10/16, my order was canceled without my permission
I placed an order for a lap top to be shipped to my son in college on 2-19-I didn't notice on the email I got overnight that your system had deleted part of his address (there's a UBox number after the FSU street address) but more importantly, your system changed his zip code to MY zip code! I don't even understand how this was shipped since if I order something on ANY website I make an error with the address, even so much as spelling out Drive instead of using Drthat company's system will pop up with an error message Anyway, my son tracked it yesterday morning & told me it was in ***, not [redacted] ! After hours on the phone with Dell & Fedex, I got a Dell rep to change the zip code to the correct one (32313) & my wife spoke with a supervisor ( [redacted] ) who assured her this would be corrected, he would give her a call around 3pm & that it would be sent to [redacted] to arrive today and he was to call me back to confirm all is taken care of Well, it's
I started a chat session (chat session ID [redacted] ) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# [redacted] )I advised the chat agent that I would be using two Dell Promo Cards ( [redacted] PIN: [redacted] - $& [redacted] PIN: [redacted] - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
Dell makes subquality products They do not stand behind their products They're customer service is horrendous I have made all of this very clear to Dell after they ripped me off Yet, they still e-mail me after I told them not to
I customized three new business computers and needed three monitors so I ordered those with the computers When the monitors arrived, they were much smaller than we needed so I called customer service to get a return number The customer service rep was very difficult to understand, however, this was not the main issue I asked to be able to return the monitors and purchase larger, more expensive ones He told me I could not return the monitors without returning the entire order--all three customized computers--with the monitors There was nothing wrong with the computers and I wanted to actually spend MORE money to get larger monitors and they refused to take back the monitors without the computers Note these were not one of their "All in One" packages--the purchase of the computers did not include a monitor I asked to speak to his supervisor I was placed on hold for twenty minutes and someone who said he was a supervisor, who had an even worse accent than the original repr
On February I ordered a Dell XPS I decided that I did not want to buy the computer so I contacted the sales resolution Deptand requested the order be cancelledI was told by the individual that when I ordered the computer no order number was generated so I did not have to worry about itOn February that order that I did not have to worry about was delivered by FedExI called right away and made arrangements to return the computerI took the computer to UPS and it was returned to dellI call the Dell financial and spoke with them about it and I was told not to worry that the amount of would be credited back to my accountToday I got a bill for that The computer was delivered back tom Dell in [redacted] , ***on February 19th at 10:and was signed for by *** Also when I was on the phone I questioned a hold for a [redacted] computerThe young lady placed me on hold and when she came back she said that order should have been delivered on Feb but
I bought a Dell Inspiron few years agodell sent a service man to repair the computer had the screen with himtold me I had the wrong insurance would not repair the computer, said it was my fault would not repair the computerthe computer screen was not physically broken or cracked
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
The Short Story: My laptop (Inspiron series) problem is the result of less than adequate manufacturing processesA hinge on the right side has failed, putting undue stress on other parts of the computerThis is and has been an ongoing issue within the Dell communityI believe that due to the initial construction of laptop that this problem falls outside the parameters of the expired warrantyThe Longer Story: I am a computer technician of years and have handled laptops from their inception, without EVER having broken oneI currently have 50+ laptops (nearly all of them Dell) due to the nature of my businessI have preferred their product throughout the decades and recommend them to all my clients and friendsI have ALWAYS conscientiously opened the laptops by applying symmetrical pressure to all corners of the screenI have NEVER dropped a laptopAnd of all the laptops that I have, the one in question now is the LEAST used -- typically opening and closing it once a week (because it is a specific use device)My main laptop (the Dell that I am typing on now) is easily open and closed more times in a few days than the broken one is in a yearUpon contacting Dell Support I was met with the standard approach that my laptop was out of the common one-year warranty which I readily acknowledgedI told them about about the following links (which was the result of spending five seconds in searching): https: [redacted] Dell was not interested in looking at themThe final agent, A***r, who the issue was escalated to, was impertinent at bestHis tone and words were non-conciliatory from the beginning and there was never an intention to work with me on the dispute (which I confirmed after he launched into a litany of reasons why Dell was standing its ground)I told him this was not "good business" especially considering all the above information which I had relayed to himIt is sad to see that Dell gave me the same short-sighted self-serving spiel every time the matter went up the ladder...and it does make me wonder how systemic the problem is
Computer has defective issue with Keyboard Tried times to call DellThe agents recorded my personal information but did not do any help on the repair 1st call, after hearing my problem, the representative hanged up my call2nd call, after I described the information, the representative told me he needed more time to see the problem, and ended the call 3rd time, the representative repeatedly told me I need to upgrade the driver to resolve the issueI told him, the Ctrl key does not work If only one key does not work, it means, hardware issueWhen I explained this to the representative, he just hanged up my call It seems like Dell Repair team just tried to kick the issue off to different department, but refused to take the computer back to fix Does it mean, repairing defective parts will cause employee to gain less bonus? The computer got this problem since the first time of use
I purchased a laptop..it didnt work way I wanted they wouldnt exchange for windows or so I returned it ..it has been a month ..I have called a dpzen times and still have not got my money back..they got their computer back withinhours..still no refund
In early October I went on to the Dell outlet website and purchased a 11” inspiron laptop from the scratch and dent portion of their website for $Just last Tuesday the screen decided to give outCalled customer service/tech support and they helped me try to troubleshoot the issue and it still wouldn’t turn onThey also told me that they might have to replace the mother board at that time but never mentioned that I would be charged for any repairs So in turn they sent me a call tag to send to their repair center in TexasOnce it arrived there a few days later I get an email from them stating that there was a liquid spilt on the keyboard and that the mother board was gonna need replacement for a charge of $more than what I paid for the unit itselfThey said that the flaw was my fault and wasn’t covered under any type of warrantySo in not so many words they are not willing to give me any type of break or offer to replaceI paid cash for the unit and will never purchase anything from Dell ever again
On 6/15/I purchased dell laptop model 3052inspiron at the cost of $plus $Walmart insurance on the product The computer worked fine for approximately one month I called walmart insurance and they said I should refer problem to Dell I called Dell and explained problem They said I would have to pay to fix it I called a few times since and basically get the same response from Dell I would have to pay a charge that went from $to $to have them look at itwith no guarantee of repair I basically used this computer for one month and left it in the closet after the conversations with Dell and the warranty company for Walmart Since then I recently contacted Dell again to be told the same thing I bought this computer as aI backup for the one I am on now I have also read many stories of complaints of this computer crashing and Dell takes no responsibility for this
I perchesed my pc from dell in march it arrived in a damp and damaged box so I checked the computer and started it up it seemed to be working fine for the the first months then it started giving me problems now they tell me they wont fix it under warranty I sent pictures of the damaged box to them then was called a lie by different representatives
Dell.com has western digital Solid state drive advertised for $ Manufacturer part WDS250G1B0A Dell part A I have ordered drives , the order went through and also received a confirmation email and then a day later I received another email saying my order was cancelled due to a pricing error , If dell had the wrong price on their website that's falls advertising ,,
I've been mistreated and wronged by Dell Inc Customer Service and Financial Services.They took abnormally long to tell me over a month later that I could not finance a labtop I paid for - although the financial services account was approvedDell did this by stringing me along by fake promising that my case was being handled, filled with a litany of lies and statements that dell chat logs, emails, and recordings they have that I'm sure prove my caseBy not financing my labtop within the few weeks after purchasing my labtop, an expected dollars was withheld from and caused various financial problems in my lifeI was expecting it to take days or shorter, but having been mislead by representatives, nothing ever occured, to only here back on april 6th (which required calls on my own volition where I have been waited on for hours on end, to be hung up on and condescended to) that because my name on the purchasing debit card did not match the name on the financial service account (
I purchased brand new dell aurora computers on 11/12/for $The computers were suppose to give me almost $in dell advantage reward dollarsI have contacted dell times now about not receiving my reward dollarsEach time I have been told by a customer support person that I would receive my my rewards in 5-business daysIt has now been over six weeks since my purchaseI called customer support today to find out why I haven't received my reward dollars and I was told the same thing wait 5-daysWhen I asked to speak to a supervisor I was told that a supervisor would not help me, and that I needed to wait 5-days againI wanted to use the reward dollars to purchase a large family christmas present for my kids, dell has ruined this already , and I'm tired of being told to wait 5-days more every time I call
I am writing to issue a complaint against DellI purchased a custom computer in March of It was delivered defectiveThe computer constantly would pop up error messages in addition the "P" key was broken and had to be tapped extra hard in order to workI Paid for additional warranties and services that covered onsite next day repairsThey said I would have to ship the computer and it would take two weeks to diagnose and up to days to return to meThat was unacceptableI told them that they must send a new one and exchange it for the defective oneThey refused to do that After hours on the hone and countless never ending chats I was not able to have my issue resolvedThe final chat stated to request a new machine which is what I had been asking for all along since I was sent a lemonI finally contacted American express and they processed a chargebackThe file was finally closed and deemed in my favor October 18th I have received unprofessional harassing phone
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem