I wish I could leave starsI purchased a 17" Dell Inspiron laptop for nealry 1K in Sept Within months, an issue developed were the audio would cut out / fade out continually from the onboard speakers but worked with wired headphones or when connecting a bluetooh speakerHours and hours on the phone with Dell overseas support who clearly lacked the expertise to do any real troubleshootingContinually being transferred to the wrong department, told that I needed to provided a credit card number to troubleshoot my issueEscalated to several supposed Supervisors who worked within the same Philippines location who assured me that my issue will be resolved and ended up being transferred to the same tier rep that couldn't solve my issue to begin withAll they could / would do is run remote diagnostics and since my laptop passed their diagnostics tests, they refused to send me a back or provide me a replacementAnother interesting thing was being passively hung up onThat means they place you on hold for over minutes with dead air and simply wait for you to hang up and then close the ticket and mark it as resolved Finally, about a month before my hardware warranty expired, they released an audio driver update for their Realtek chipsetLike magic the issue resolved itself were as previous motherboard and audio driver updates did not resolveSo, their issue was a software glitch all along which is what I suspectedRegardless, it was their issue and they were unable to resolve and then refused to honor their warranty by providing me with a replacement laptop months after my warranty expired, the motherboard went bad as the battery would not hold a chargeI had the batter port tested at Best Buy by the Geek Squad so it was not an issue with the cableI reached out to Dell Customer Service one last time addressing all the issues I had the previous year in which Dell should have provide me a replacement but refusedIn the end, they said I was out of warranty and could not help meI doubt they would have helped me even if I was in warranty First and last Dell purchase I will ever make If you purchase a Dell after reading this review, you are asking for trouble
I returned the product, and received confirmation from the merchant that they have received my package, and issued a partial refund for one of the items that I returnedI have tried contacting the company on occasions, and have not heard backI feel that the delay it to charge me for interest on the product because its on my dell account
The Short Story: My laptop (Inspiron series) problem is the result of less than adequate manufacturing processesA hinge on the right side has failed, putting undue stress on other parts of the computerThis is and has been an ongoing issue within the Dell communityI believe that due to the initial construction of laptop that this problem falls outside the parameters of the expired warrantyThe Longer Story: I am a computer technician of years and have handled laptops from their inception, without EVER having broken oneI currently have 50+ laptops (nearly all of them Dell) due to the nature of my businessI have preferred their product throughout the decades and recommend them to all my clients and friendsI have ALWAYS conscientiously opened the laptops by applying symmetrical pressure to all corners of the screenI have NEVER dropped a laptopAnd of all the laptops that I have, the one in question now is the LEAST used -- typically opening and closing it once a week (because it is a specific use device)My main laptop (the Dell that I am typing on now) is easily open and closed more times in a few days than the broken one is in a yearUpon contacting Dell Support I was met with the standard approach that my laptop was out of the common one-year warranty which I readily acknowledgedI told them about about the following links (which was the result of spending five seconds in searching): https: [redacted] Dell was not interested in looking at themThe final agent, A***r, who the issue was escalated to, was impertinent at bestHis tone and words were non-conciliatory from the beginning and there was never an intention to work with me on the dispute (which I confirmed after he launched into a litany of reasons why Dell was standing its ground)I told him this was not "good business" especially considering all the above information which I had relayed to himIt is sad to see that Dell gave me the same short-sighted self-serving spiel every time the matter went up the ladder...and it does make me wonder how systemic the problem is
I customized three new business computers and needed three monitors so I ordered those with the computers When the monitors arrived, they were much smaller than we needed so I called customer service to get a return number The customer service rep was very difficult to understand, however, this was not the main issue I asked to be able to return the monitors and purchase larger, more expensive ones He told me I could not return the monitors without returning the entire order--all three customized computers--with the monitors There was nothing wrong with the computers and I wanted to actually spend MORE money to get larger monitors and they refused to take back the monitors without the computers Note these were not one of their "All in One" packages--the purchase of the computers did not include a monitor I asked to speak to his supervisor I was placed on hold for twenty minutes and someone who said he was a supervisor, who had an even worse accent than the original repr
I purchased a Vizio TV from Dell in September The order# is [redacted] I purchased the item in chat session [redacted] In the chat I asked about the warrantyThe sales agent stated "That is correct 1year manufacturer plus year Dell Warranty, total of years :)" The TV is now year months since purchasing, so the manufacturer warranty is over but the Dell warranty is activeThe TV has begun to have mechanical issues, for instance, the screen occasionally goes black for 1-secondsFor instance, the TV occasionally does not turn on when the power button is pressed, and has to be unplugged before it will work again
I bought a 65inch Samsung 4k tv on [redacted] They sent me the wrong tvThe one they sent me is 55inch I contacted their customer service, even provided them a picture, and they refuse to do anything about it, after MAKING ME WAIT OVER A MONTH FOR AN ANSWER!! If the business rejects, it won’t stop hereNext would be small claims court
I bought a XPS laptopI paid more than CAD The laptop stopped working within a monthThe customer representative placed a return & replacement order (order # [redacted] ) on Aug 2018, with estimated delivery day on Aug After a month, the laptop didn't even shipEverytime I contacted customer representatives, they provide wrong information I wanted to write a review for XPS at Dell website, and the link has been broken for at least daysI have a suspicion that it may be intentional
I bought a Dell Inspiron few years agodell sent a service man to repair the computer had the screen with himtold me I had the wrong insurance would not repair the computer, said it was my fault would not repair the computerthe computer screen was not physically broken or cracked
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
I purchased a laptop..it didnt work way I wanted they wouldnt exchange for windows or so I returned it ..it has been a month ..I have called a dpzen times and still have not got my money back..they got their computer back withinhours..still no refund
I placed an order for a lap top to be shipped to my son in college on 2-19-I didn't notice on the email I got overnight that your system had deleted part of his address (there's a UBox number after the FSU street address) but more importantly, your system changed his zip code to MY zip code! I don't even understand how this was shipped since if I order something on ANY website I make an error with the address, even so much as spelling out Drive instead of using Drthat company's system will pop up with an error message Anyway, my son tracked it yesterday morning & told me it was in ***, not [redacted] ! After hours on the phone with Dell & Fedex, I got a Dell rep to change the zip code to the correct one (32313) & my wife spoke with a supervisor ( [redacted] ) who assured her this would be corrected, he would give her a call around 3pm & that it would be sent to [redacted] to arrive today and he was to call me back to confirm all is taken care of Well, it's
I started a chat session (chat session ID [redacted] ) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# [redacted] )I advised the chat agent that I would be using two Dell Promo Cards ( [redacted] PIN: [redacted] - $& [redacted] PIN: [redacted] - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
Dell sold me a laptop that came with a battery which didn't work, so I had it serviced This service took more than the days which I was allowed to return my computer After getting the computer back it then took another days to get Microsoft office which was purchased at the time of the computer to function on the computer Once this was finally licensed and functional, I attempted to use the computer however it didn't have enough memory to allow the programs to work, and windows can't update so I still can't use the computer which is brand new because if I do it crashes from lack of memory and is slower than a windows computer The company now says that despite attempting to make this computer functional through their own channels that I can't return it for a computer with adequate memory because it is over days It took more than days to get the computer to turn on So now I have a super expensive paper weight
I ordered a Dell laptop on June 23, I received a confirmation email and my account was debited the money (pending)Then a few hours later I received another email saying my order had been cancelledI was unable to talk to a person as they do not have weekend customer service, but I tried chatting with someone who was unable to answer my questions or resolve the issueFirst thing this morning, (Monday, June 25, 2018) I called Dell and spoke with customer serviceThey told me it was a verification issue and that they’d transfer me to that departmentAfter waiting on hold for 10-minutes, I was transferred to someone who was not in verification and told me the same thing as beforeThis happened multiple timesI just kept getting the same line and never actually was transferred to verificationAt one point I was told to leave my number and they’d call backWhen they did it was just another CS rep who told me I’d need to speak with the verification departmentI was on ho
On Wednesday July 6, the website IGN had an article called "Deals of the Day" which included an Insperion computer with and iprocessor, 16g RAM, and TB Hard Driver for $using code " [redacted] " The article did not show any terms and conditions to the deal, just to use the coupon code to get the price I attempted to use the code to purchase the computer, but it didn't work, saying "coupon already redeemed" Even after this, IGN posted the code once again on Thursday I contacted their customer support on Saturday and they said something about it being a "3rd party code" but they would get back with me in hours to try and help This didn't happen So, I contacted them again, this time on Sunday I spoke via customer service chat, and he told me "I understand Charlie I see many customers asking for the same coupon, and as we don have any good margin on the system that is associated with it" Basically he was saying they were not going to honor the deal
I am writing to issue a complaint against DellI purchased a custom computer in March of It was delivered defectiveThe computer constantly would pop up error messages in addition the "P" key was broken and had to be tapped extra hard in order to workI Paid for additional warranties and services that covered onsite next day repairsThey said I would have to ship the computer and it would take two weeks to diagnose and up to days to return to meThat was unacceptableI told them that they must send a new one and exchange it for the defective oneThey refused to do that After hours on the hone and countless never ending chats I was not able to have my issue resolvedThe final chat stated to request a new machine which is what I had been asking for all along since I was sent a lemonI finally contacted American express and they processed a chargebackThe file was finally closed and deemed in my favor October 18th I have received unprofessional harassing phone
I've been mistreated and wronged by Dell Inc Customer Service and Financial Services.They took abnormally long to tell me over a month later that I could not finance a labtop I paid for - although the financial services account was approvedDell did this by stringing me along by fake promising that my case was being handled, filled with a litany of lies and statements that dell chat logs, emails, and recordings they have that I'm sure prove my caseBy not financing my labtop within the few weeks after purchasing my labtop, an expected dollars was withheld from and caused various financial problems in my lifeI was expecting it to take days or shorter, but having been mislead by representatives, nothing ever occured, to only here back on april 6th (which required calls on my own volition where I have been waited on for hours on end, to be hung up on and condescended to) that because my name on the purchasing debit card did not match the name on the financial service account (
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
On March 23, I ordered a Vizio 32" D32-DLED Smart Tv from www.dell.com I received my order on March 28, I opened the TV and connected it The picture was not viewable and the tv had internal cracks in the viewing screen I called dell customer service immediately at ###-###-#### and spoke to [redacted] @dell.com He explained that a replacement would be sent the next business day and he would schedule UPS to come to my home and pick up the damaged tv for return to Dell The next business day, I waited at home all day for UPS to come pick up the damaged tv UPS never came I never received any notification that my replacement tv had been shipped either I called Dell customer service again on April 5, at 9:am I was on hold for very long periods of time and transferred different times I was transferred from technical support, to customer care, to sales, back to customer care, back to technical support, etc I finally asked to speak to a superv
I wish I could leave starsI purchased a 17" Dell Inspiron laptop for nealry 1K in Sept Within months, an issue developed were the audio would cut out / fade out continually from the onboard speakers but worked with wired headphones or when connecting a bluetooh speakerHours and hours on the phone with Dell overseas support who clearly lacked the expertise to do any real troubleshootingContinually being transferred to the wrong department, told that I needed to provided a credit card number to troubleshoot my issueEscalated to several supposed Supervisors who worked within the same Philippines location who assured me that my issue will be resolved and ended up being transferred to the same tier rep that couldn't solve my issue to begin withAll they could / would do is run remote diagnostics and since my laptop passed their diagnostics tests, they refused to send me a back or provide me a replacementAnother interesting thing was being passively hung up onThat means they place you on hold for over minutes with dead air and simply wait for you to hang up and then close the ticket and mark it as resolved Finally, about a month before my hardware warranty expired, they released an audio driver update for their Realtek chipsetLike magic the issue resolved itself were as previous motherboard and audio driver updates did not resolveSo, their issue was a software glitch all along which is what I suspectedRegardless, it was their issue and they were unable to resolve and then refused to honor their warranty by providing me with a replacement laptop months after my warranty expired, the motherboard went bad as the battery would not hold a chargeI had the batter port tested at Best Buy by the Geek Squad so it was not an issue with the cableI reached out to Dell Customer Service one last time addressing all the issues I had the previous year in which Dell should have provide me a replacement but refusedIn the end, they said I was out of warranty and could not help meI doubt they would have helped me even if I was in warranty First and last Dell purchase I will ever make If you purchase a Dell after reading this review, you are asking for trouble
I returned the product, and received confirmation from the merchant that they have received my package, and issued a partial refund for one of the items that I returnedI have tried contacting the company on occasions, and have not heard backI feel that the delay it to charge me for interest on the product because its on my dell account
The Short Story: My laptop (Inspiron series) problem is the result of less than adequate manufacturing processesA hinge on the right side has failed, putting undue stress on other parts of the computerThis is and has been an ongoing issue within the Dell communityI believe that due to the initial construction of laptop that this problem falls outside the parameters of the expired warrantyThe Longer Story: I am a computer technician of years and have handled laptops from their inception, without EVER having broken oneI currently have 50+ laptops (nearly all of them Dell) due to the nature of my businessI have preferred their product throughout the decades and recommend them to all my clients and friendsI have ALWAYS conscientiously opened the laptops by applying symmetrical pressure to all corners of the screenI have NEVER dropped a laptopAnd of all the laptops that I have, the one in question now is the LEAST used -- typically opening and closing it once a week (because it is a specific use device)My main laptop (the Dell that I am typing on now) is easily open and closed more times in a few days than the broken one is in a yearUpon contacting Dell Support I was met with the standard approach that my laptop was out of the common one-year warranty which I readily acknowledgedI told them about about the following links (which was the result of spending five seconds in searching): https: [redacted] Dell was not interested in looking at themThe final agent, A***r, who the issue was escalated to, was impertinent at bestHis tone and words were non-conciliatory from the beginning and there was never an intention to work with me on the dispute (which I confirmed after he launched into a litany of reasons why Dell was standing its ground)I told him this was not "good business" especially considering all the above information which I had relayed to himIt is sad to see that Dell gave me the same short-sighted self-serving spiel every time the matter went up the ladder...and it does make me wonder how systemic the problem is
I customized three new business computers and needed three monitors so I ordered those with the computers When the monitors arrived, they were much smaller than we needed so I called customer service to get a return number The customer service rep was very difficult to understand, however, this was not the main issue I asked to be able to return the monitors and purchase larger, more expensive ones He told me I could not return the monitors without returning the entire order--all three customized computers--with the monitors There was nothing wrong with the computers and I wanted to actually spend MORE money to get larger monitors and they refused to take back the monitors without the computers Note these were not one of their "All in One" packages--the purchase of the computers did not include a monitor I asked to speak to his supervisor I was placed on hold for twenty minutes and someone who said he was a supervisor, who had an even worse accent than the original repr
I purchased a Vizio TV from Dell in September The order# is [redacted] I purchased the item in chat session [redacted] In the chat I asked about the warrantyThe sales agent stated "That is correct 1year manufacturer plus year Dell Warranty, total of years :)" The TV is now year months since purchasing, so the manufacturer warranty is over but the Dell warranty is activeThe TV has begun to have mechanical issues, for instance, the screen occasionally goes black for 1-secondsFor instance, the TV occasionally does not turn on when the power button is pressed, and has to be unplugged before it will work again
I bought a 65inch Samsung 4k tv on [redacted] They sent me the wrong tvThe one they sent me is 55inch I contacted their customer service, even provided them a picture, and they refuse to do anything about it, after MAKING ME WAIT OVER A MONTH FOR AN ANSWER!! If the business rejects, it won’t stop hereNext would be small claims court
I bought a XPS laptopI paid more than CAD The laptop stopped working within a monthThe customer representative placed a return & replacement order (order # [redacted] ) on Aug 2018, with estimated delivery day on Aug After a month, the laptop didn't even shipEverytime I contacted customer representatives, they provide wrong information I wanted to write a review for XPS at Dell website, and the link has been broken for at least daysI have a suspicion that it may be intentional
I bought a Dell Inspiron few years agodell sent a service man to repair the computer had the screen with himtold me I had the wrong insurance would not repair the computer, said it was my fault would not repair the computerthe computer screen was not physically broken or cracked
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
I purchased a laptop..it didnt work way I wanted they wouldnt exchange for windows or so I returned it ..it has been a month ..I have called a dpzen times and still have not got my money back..they got their computer back withinhours..still no refund
I placed an order for a lap top to be shipped to my son in college on 2-19-I didn't notice on the email I got overnight that your system had deleted part of his address (there's a UBox number after the FSU street address) but more importantly, your system changed his zip code to MY zip code! I don't even understand how this was shipped since if I order something on ANY website I make an error with the address, even so much as spelling out Drive instead of using Drthat company's system will pop up with an error message Anyway, my son tracked it yesterday morning & told me it was in ***, not [redacted] ! After hours on the phone with Dell & Fedex, I got a Dell rep to change the zip code to the correct one (32313) & my wife spoke with a supervisor ( [redacted] ) who assured her this would be corrected, he would give her a call around 3pm & that it would be sent to [redacted] to arrive today and he was to call me back to confirm all is taken care of Well, it's
I started a chat session (chat session ID [redacted] ) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# [redacted] )I advised the chat agent that I would be using two Dell Promo Cards ( [redacted] PIN: [redacted] - $& [redacted] PIN: [redacted] - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
Dell sold me a laptop that came with a battery which didn't work, so I had it serviced This service took more than the days which I was allowed to return my computer After getting the computer back it then took another days to get Microsoft office which was purchased at the time of the computer to function on the computer Once this was finally licensed and functional, I attempted to use the computer however it didn't have enough memory to allow the programs to work, and windows can't update so I still can't use the computer which is brand new because if I do it crashes from lack of memory and is slower than a windows computer The company now says that despite attempting to make this computer functional through their own channels that I can't return it for a computer with adequate memory because it is over days It took more than days to get the computer to turn on So now I have a super expensive paper weight
I ordered a Dell laptop on June 23, I received a confirmation email and my account was debited the money (pending)Then a few hours later I received another email saying my order had been cancelledI was unable to talk to a person as they do not have weekend customer service, but I tried chatting with someone who was unable to answer my questions or resolve the issueFirst thing this morning, (Monday, June 25, 2018) I called Dell and spoke with customer serviceThey told me it was a verification issue and that they’d transfer me to that departmentAfter waiting on hold for 10-minutes, I was transferred to someone who was not in verification and told me the same thing as beforeThis happened multiple timesI just kept getting the same line and never actually was transferred to verificationAt one point I was told to leave my number and they’d call backWhen they did it was just another CS rep who told me I’d need to speak with the verification departmentI was on ho
On Wednesday July 6, the website IGN had an article called "Deals of the Day" which included an Insperion computer with and iprocessor, 16g RAM, and TB Hard Driver for $using code " [redacted] " The article did not show any terms and conditions to the deal, just to use the coupon code to get the price I attempted to use the code to purchase the computer, but it didn't work, saying "coupon already redeemed" Even after this, IGN posted the code once again on Thursday I contacted their customer support on Saturday and they said something about it being a "3rd party code" but they would get back with me in hours to try and help This didn't happen So, I contacted them again, this time on Sunday I spoke via customer service chat, and he told me "I understand Charlie I see many customers asking for the same coupon, and as we don have any good margin on the system that is associated with it" Basically he was saying they were not going to honor the deal
I am writing to issue a complaint against DellI purchased a custom computer in March of It was delivered defectiveThe computer constantly would pop up error messages in addition the "P" key was broken and had to be tapped extra hard in order to workI Paid for additional warranties and services that covered onsite next day repairsThey said I would have to ship the computer and it would take two weeks to diagnose and up to days to return to meThat was unacceptableI told them that they must send a new one and exchange it for the defective oneThey refused to do that After hours on the hone and countless never ending chats I was not able to have my issue resolvedThe final chat stated to request a new machine which is what I had been asking for all along since I was sent a lemonI finally contacted American express and they processed a chargebackThe file was finally closed and deemed in my favor October 18th I have received unprofessional harassing phone
I've been mistreated and wronged by Dell Inc Customer Service and Financial Services.They took abnormally long to tell me over a month later that I could not finance a labtop I paid for - although the financial services account was approvedDell did this by stringing me along by fake promising that my case was being handled, filled with a litany of lies and statements that dell chat logs, emails, and recordings they have that I'm sure prove my caseBy not financing my labtop within the few weeks after purchasing my labtop, an expected dollars was withheld from and caused various financial problems in my lifeI was expecting it to take days or shorter, but having been mislead by representatives, nothing ever occured, to only here back on april 6th (which required calls on my own volition where I have been waited on for hours on end, to be hung up on and condescended to) that because my name on the purchasing debit card did not match the name on the financial service account (
have dell latitude purchased via internet from reliable dealerand thought dell would stand behind their product and namethe computer is not old or usedbut since I have had it the transformer kandl a-apl-12-b gets extremely hot when chargingand the battery discharges faster then is normali contacted delland was told that THEY WOULDNOT STAND BEHIND THEIR PRODUCT so when thus battery explodes they say its not their problem
On March 23, I ordered a Vizio 32" D32-DLED Smart Tv from www.dell.com I received my order on March 28, I opened the TV and connected it The picture was not viewable and the tv had internal cracks in the viewing screen I called dell customer service immediately at ###-###-#### and spoke to [redacted] @dell.com He explained that a replacement would be sent the next business day and he would schedule UPS to come to my home and pick up the damaged tv for return to Dell The next business day, I waited at home all day for UPS to come pick up the damaged tv UPS never came I never received any notification that my replacement tv had been shipped either I called Dell customer service again on April 5, at 9:am I was on hold for very long periods of time and transferred different times I was transferred from technical support, to customer care, to sales, back to customer care, back to technical support, etc I finally asked to speak to a superv