I am writing in regards to my experience in trying to get a Dell product repaired • Inspiron • Service Tag [redacted] • Purchased directly from Dell on 7/31/ • Mother board failed on 5/15/16, replaced by Dell under warranty • Mother board failed again on 10/15/ o Contacted Dell support for assistance since same (major) component has now failed twice since purchase less than months ago o Support stated that the only option I have is to pay for repair as computer is out of warranty o Support sent to escalation team for review and consideration of covering repair as a customer good will gesture o Escalation Team member told me that only option is to pay fully for repair as no customer service option was available I am asking for any consideration Dell could give to repair this computer under warranty as a customer service gesture which recognizes that the same component has failed multiple times in less than months of use
I have had an absurd amount of issues dealing with my Alienware computerIn the course of the last year and months I have had motherboards, multiple hard drives, a battery, an AC adapter, and even a video card go out on meI have a protection plan on the computer for another year, but Alienware refuses to do anything but replace part after partThe way their coverage works is you have to have major components go out in a short amount of time to qualify for a exchange, and unfortunately I always seem to miss the dang deadlineIt is obvious I have lemon, so obvious that the last time I was on the line with Alienware talking to a supervisor, it sounded like he laughed seeing my insane amount of past issuesI might even laugh if the whole situation wasn't so frustrating
When you buy an expensive computer and it breaks two times in four months REPLACE IT OR REFUND IT DAYS A WEEK NOT EVERYONE HAS TIME TO SIT AROUND AND DIAGNOSE PROBLEMS THAT SHOULDN'T BE HAPPENING IN THE FIRST PLACE OR THAT YOU CANT EVEN FIX ITS THE MAKE A COMPUTER THAT WORKS AND REALIZE THAT PEOPLE USE COMPUTERS DAILY THANKS FOR MAKING ME MISS DEADLINES BECAUSE OF YOUR INCOMPETENCE I DON'T WANT ANYTHING TO DO WITH YOUR BRAND ALL I WANT IS MY REFUND FOR DOLLARS DELL AND BESTBUY THE TWO MOST WORTHLESS UNHELPFUL COMPANIES AROUND REALLY APPRECIATE YOUR UNDERSTANDINGNOT NEVER BUYING A DELL AGAIN OR SHOPPING AT BEST BUY IN FACT MAKING THE MAC SWITCH AT LEAST WHEN YOU SPEND MONEY ON THOSE COMPUTERS YOU GET A GOOD PRODUCT THAT DOESN'T BREAK TWICE IN MONTHS THANKS FOR MAKING THAT DECISION FOR ME
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
I order a DSL modem online, and shortly discovered that I would not be able to use it I contacted Dell within an hour of ordering it and they told me it was too late to cancel the order and that they would have to ship it anyway and then have me return it When UPS came with the package they told me that I could just refuse it and keep the tracking number to show that it was returned I submitted the tracking number to Dell customer service after it had been received back at Dell Their customer service is refusing to credit my Mastercard account even though they can see by tracking that the modem was shipped backed to them, including a day, time and name of person who received it
I placed an order# [redacted] for a laptop on 6/6/My order was cancelled the next day for an unknown reasonI contacted Dell sales peopleMr[redacted] *told me that the security team could not get a hold of me via a phone to confirm the order and they cancelled itThis was not trueI reviewed my call logs and nobody from Dell called meMr[redacted] *placed the same order again via a phone with meThis new order was cancelled by Dell the next day againAfter I placed the second order# [redacted] 6/7/via phone with Mr[redacted] *I asked that he connects me to Dell security team to confirm my order to ensure that it does not get cancelled for the second timeInstead of transferring me to the payment security team, Mr[redacted] *transferred me to another sales representativeEventually the second sales person transferred me to Dell security team and provided me a numerical code to give it to themThe phone number where I was transferred to responded that nobody is av
We originally ordered a laptop from Dell back in October of The machine did not arrive until middle to late NovemberOnce receiving the item, a defective motherboard was discovered due to a loud coil whine After weeks of terrible customer service with Dell's offshore service dept, a replacement computer was authorizedThe next computer took 30+ days to arrive (supposedly built new)Weeks after receiving the new machine, it suddenly crashed (complete hardware failure)The mother board again was faulty After nearly six weeks of phone calls and service reps (spoke people in a three hour period) Dell offered to send a rep out to fix the computer I've had no less than hours on the phone with Dell, tech staff, customer service, support etcStill no resolve! Dell also doesn't seem capable of locating the trouble or service ticket each time I call Finally, I got a call back from a gentleman [redacted] [redacted] in New Deli "Head of Advanced Resolution Group", who also did n
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
I purchased a laptop computer from Dell and reported to them the day I received it (11/9/14) that it did not work properly – that it was “lemon” with numerous problems such as constant crashing, the speakers didn’t work, etc (and I have copies of all correspondence) They sent a technician to repair it who said it was repaired, but I reported to Dell right after that instead the computer would not power on at all Dell managed to fix this problem, but then a new problem started where it intermittently no longer recognize the AC adapter it came withDell said they would resolve the problem by shipping me a replacement charger but that did not solve the problemThey then sent a technician who said the problem was the power port and replaced itBut that did not solve the problemThey sent a different technician who said the problem was the mother board and installed a new oneBut he clearly did it incorrectly – as a result the laptop would not power on and the computer gave of
We have a DELL computer that was not functioning properlyI contacted Dell and they try to find out what was happening over the phone They determined it needed to go in the shop .hey sent a box I sent it in they returned it and it was worse than before I called the tec support they'dermined it needed a recovery disc I received an email that they don't do that anymore I'm getting the run around
Dell advertised that 5% rewards for all purchases and promotional gift cards for specific purchaseSince the order is very good I made lot of orders for myself, friends and relatives The 5% rewards advertised as hours after the delivery but I did not received the rewards after weeks of deliveryI contacted customer care agents through chat and phone and their customer care response is due to holiday it is delayedI told them they advertised hours delivery for rewards but the Indian commuter care associates don't have any clue about consumer rights I asked them to connect with a supervisor for escalation but they refused to connect me stating "Manager will tell the same answer", "Manager will call you later as he in meeting" After multiple follow ups, A person called me that he is [redacted] and he is the manager and he will resolve the issueI am sure the person is Indian based on his accent but he gave his email address as [redacted] @dell.comI made m
Dell representatives keep calling me trying to get me to give them control of my computer so that they can do something to it to stop it from working They are trying to get me to purchase a warranty from themThey tricked me out of hundreds of dollars before with this scam by getting me to purchase a warranty that they didn't honor I know it's Dell because I just purchased a new computer from them I contacted them about returning the computer and they sent me a prepaid postage label Approximately days after receiving the label, a Dell representative contacted me wanting to take control of my computer, claiming that he needed to show me where to fill out a return application online After I asked the representative not to call me anymore, he made back-to-back calls to me
On May I purchased items from Dell.comFor some reason my order was double processed Before I was able to cancel one of them, I was told they had already gone to shipping The order numbers are [redacted] For a Nikon camera and a PS [redacted] For a Nikon camera and a PS When the Items were delivered to the UPS hub, I only signed for the order number [redacted] and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
Bought a brand new laptop computer in March It had a bad charging systemI sent it back , it was destroyed in a flood I was sent a used computer with a bad motherboardSent it in to be fixed and then found the disk drive is not functioningThey're sending parts and I don't know how to replace a disk drive
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
Dell has to have the worst customer service, ever! I am so frustrated with this companyI purchased a new Inspiron less than a year ago and it needs to be sent back in for service, for the 2nd timeEach time I am without my computer for or more daysI am a full time student and not having a computer for weeks at a time is very challengingNow I am facing that issue againI originally sent my computer in because something in the hardware would over heat and cause my computer to shut down randomly until it got to the point where the computer wouldn't stay on at allI sent it in to be fixedWhen I got my computer back from being "repaired" I booted it up to discover vertical lines running down the center of my computer, they never go awayOn top of the center vertical lines, my charger won't work right and my home page apps are no longer liveWhen I click on the"calculator" the app just goes dark and won't work So the long and short of itDell sent me a terrible product that malfunctioned months into owning it, "fixed" it and sent it back with a plethora of other issuesNow it's traveling back for the 2nd time in less than a yearWho buys a computer and has to send it in for repairs twice in less than a year! I can hardly wait to see how they screw it up this time! When I asked if Dell would send a box to ensure it was packaged correctly and a shipping label I was told by the customer service rep that their policy is to only send boxIt figures, this company is the worst, I will never purchase another Dell product ever again
I bought a dell inspiron iseries around Christmas of It has been working fine up until yesterdayI noticed that the left hinge has either lost a screw or somethingThis is causing the keyboard part of the laptop to come apart from the base of the laptopBefore you say it has been mistreated or opened incorrectly, I open it from the middle and have never dropped the laptopThis is either a manufacturer defect or something along the linesDoing research on the topic, this is a common occurrence and has been treated as user error or abuse
I am writing in regards to my experience in trying to get a Dell product repaired • Inspiron • Service Tag [redacted] • Purchased directly from Dell on 7/31/ • Mother board failed on 5/15/16, replaced by Dell under warranty • Mother board failed again on 10/15/ o Contacted Dell support for assistance since same (major) component has now failed twice since purchase less than months ago o Support stated that the only option I have is to pay for repair as computer is out of warranty o Support sent to escalation team for review and consideration of covering repair as a customer good will gesture o Escalation Team member told me that only option is to pay fully for repair as no customer service option was available I am asking for any consideration Dell could give to repair this computer under warranty as a customer service gesture which recognizes that the same component has failed multiple times in less than months of use
I have had an absurd amount of issues dealing with my Alienware computerIn the course of the last year and months I have had motherboards, multiple hard drives, a battery, an AC adapter, and even a video card go out on meI have a protection plan on the computer for another year, but Alienware refuses to do anything but replace part after partThe way their coverage works is you have to have major components go out in a short amount of time to qualify for a exchange, and unfortunately I always seem to miss the dang deadlineIt is obvious I have lemon, so obvious that the last time I was on the line with Alienware talking to a supervisor, it sounded like he laughed seeing my insane amount of past issuesI might even laugh if the whole situation wasn't so frustrating
When you buy an expensive computer and it breaks two times in four months REPLACE IT OR REFUND IT DAYS A WEEK NOT EVERYONE HAS TIME TO SIT AROUND AND DIAGNOSE PROBLEMS THAT SHOULDN'T BE HAPPENING IN THE FIRST PLACE OR THAT YOU CANT EVEN FIX ITS THE MAKE A COMPUTER THAT WORKS AND REALIZE THAT PEOPLE USE COMPUTERS DAILY THANKS FOR MAKING ME MISS DEADLINES BECAUSE OF YOUR INCOMPETENCE I DON'T WANT ANYTHING TO DO WITH YOUR BRAND ALL I WANT IS MY REFUND FOR DOLLARS DELL AND BESTBUY THE TWO MOST WORTHLESS UNHELPFUL COMPANIES AROUND REALLY APPRECIATE YOUR UNDERSTANDINGNOT NEVER BUYING A DELL AGAIN OR SHOPPING AT BEST BUY IN FACT MAKING THE MAC SWITCH AT LEAST WHEN YOU SPEND MONEY ON THOSE COMPUTERS YOU GET A GOOD PRODUCT THAT DOESN'T BREAK TWICE IN MONTHS THANKS FOR MAKING THAT DECISION FOR ME
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
I order a DSL modem online, and shortly discovered that I would not be able to use it I contacted Dell within an hour of ordering it and they told me it was too late to cancel the order and that they would have to ship it anyway and then have me return it When UPS came with the package they told me that I could just refuse it and keep the tracking number to show that it was returned I submitted the tracking number to Dell customer service after it had been received back at Dell Their customer service is refusing to credit my Mastercard account even though they can see by tracking that the modem was shipped backed to them, including a day, time and name of person who received it
I placed an order# [redacted] for a laptop on 6/6/My order was cancelled the next day for an unknown reasonI contacted Dell sales peopleMr[redacted] *told me that the security team could not get a hold of me via a phone to confirm the order and they cancelled itThis was not trueI reviewed my call logs and nobody from Dell called meMr[redacted] *placed the same order again via a phone with meThis new order was cancelled by Dell the next day againAfter I placed the second order# [redacted] 6/7/via phone with Mr[redacted] *I asked that he connects me to Dell security team to confirm my order to ensure that it does not get cancelled for the second timeInstead of transferring me to the payment security team, Mr[redacted] *transferred me to another sales representativeEventually the second sales person transferred me to Dell security team and provided me a numerical code to give it to themThe phone number where I was transferred to responded that nobody is av
We originally ordered a laptop from Dell back in October of The machine did not arrive until middle to late NovemberOnce receiving the item, a defective motherboard was discovered due to a loud coil whine After weeks of terrible customer service with Dell's offshore service dept, a replacement computer was authorizedThe next computer took 30+ days to arrive (supposedly built new)Weeks after receiving the new machine, it suddenly crashed (complete hardware failure)The mother board again was faulty After nearly six weeks of phone calls and service reps (spoke people in a three hour period) Dell offered to send a rep out to fix the computer I've had no less than hours on the phone with Dell, tech staff, customer service, support etcStill no resolve! Dell also doesn't seem capable of locating the trouble or service ticket each time I call Finally, I got a call back from a gentleman [redacted] [redacted] in New Deli "Head of Advanced Resolution Group", who also did n
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
I purchased a laptop computer from Dell and reported to them the day I received it (11/9/14) that it did not work properly – that it was “lemon” with numerous problems such as constant crashing, the speakers didn’t work, etc (and I have copies of all correspondence) They sent a technician to repair it who said it was repaired, but I reported to Dell right after that instead the computer would not power on at all Dell managed to fix this problem, but then a new problem started where it intermittently no longer recognize the AC adapter it came withDell said they would resolve the problem by shipping me a replacement charger but that did not solve the problemThey then sent a technician who said the problem was the power port and replaced itBut that did not solve the problemThey sent a different technician who said the problem was the mother board and installed a new oneBut he clearly did it incorrectly – as a result the laptop would not power on and the computer gave of
We have a DELL computer that was not functioning properlyI contacted Dell and they try to find out what was happening over the phone They determined it needed to go in the shop .hey sent a box I sent it in they returned it and it was worse than before I called the tec support they'dermined it needed a recovery disc I received an email that they don't do that anymore I'm getting the run around
Dell advertised that 5% rewards for all purchases and promotional gift cards for specific purchaseSince the order is very good I made lot of orders for myself, friends and relatives The 5% rewards advertised as hours after the delivery but I did not received the rewards after weeks of deliveryI contacted customer care agents through chat and phone and their customer care response is due to holiday it is delayedI told them they advertised hours delivery for rewards but the Indian commuter care associates don't have any clue about consumer rights I asked them to connect with a supervisor for escalation but they refused to connect me stating "Manager will tell the same answer", "Manager will call you later as he in meeting" After multiple follow ups, A person called me that he is [redacted] and he is the manager and he will resolve the issueI am sure the person is Indian based on his accent but he gave his email address as [redacted] @dell.comI made m
Dell representatives keep calling me trying to get me to give them control of my computer so that they can do something to it to stop it from working They are trying to get me to purchase a warranty from themThey tricked me out of hundreds of dollars before with this scam by getting me to purchase a warranty that they didn't honor I know it's Dell because I just purchased a new computer from them I contacted them about returning the computer and they sent me a prepaid postage label Approximately days after receiving the label, a Dell representative contacted me wanting to take control of my computer, claiming that he needed to show me where to fill out a return application online After I asked the representative not to call me anymore, he made back-to-back calls to me
On May I purchased items from Dell.comFor some reason my order was double processed Before I was able to cancel one of them, I was told they had already gone to shipping The order numbers are [redacted] For a Nikon camera and a PS [redacted] For a Nikon camera and a PS When the Items were delivered to the UPS hub, I only signed for the order number [redacted] and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
Bought a brand new laptop computer in March It had a bad charging systemI sent it back , it was destroyed in a flood I was sent a used computer with a bad motherboardSent it in to be fixed and then found the disk drive is not functioningThey're sending parts and I don't know how to replace a disk drive
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
Dell has to have the worst customer service, ever! I am so frustrated with this companyI purchased a new Inspiron less than a year ago and it needs to be sent back in for service, for the 2nd timeEach time I am without my computer for or more daysI am a full time student and not having a computer for weeks at a time is very challengingNow I am facing that issue againI originally sent my computer in because something in the hardware would over heat and cause my computer to shut down randomly until it got to the point where the computer wouldn't stay on at allI sent it in to be fixedWhen I got my computer back from being "repaired" I booted it up to discover vertical lines running down the center of my computer, they never go awayOn top of the center vertical lines, my charger won't work right and my home page apps are no longer liveWhen I click on the"calculator" the app just goes dark and won't work So the long and short of itDell sent me a terrible product that malfunctioned months into owning it, "fixed" it and sent it back with a plethora of other issuesNow it's traveling back for the 2nd time in less than a yearWho buys a computer and has to send it in for repairs twice in less than a year! I can hardly wait to see how they screw it up this time! When I asked if Dell would send a box to ensure it was packaged correctly and a shipping label I was told by the customer service rep that their policy is to only send boxIt figures, this company is the worst, I will never purchase another Dell product ever again
I bought a dell inspiron iseries around Christmas of It has been working fine up until yesterdayI noticed that the left hinge has either lost a screw or somethingThis is causing the keyboard part of the laptop to come apart from the base of the laptopBefore you say it has been mistreated or opened incorrectly, I open it from the middle and have never dropped the laptopThis is either a manufacturer defect or something along the linesDoing research on the topic, this is a common occurrence and has been treated as user error or abuse