We have a DELL computer that was not functioning properlyI contacted Dell and they try to find out what was happening over the phone They determined it needed to go in the shop .hey sent a box I sent it in they returned it and it was worse than before I called the tec support they'dermined it needed a recovery disc I received an email that they don't do that anymore I'm getting the run around
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
Order # [redacted] Purchased laptop on 3/2/Product had many software problemsContacted Delldell approved return.Returned on 3/8/Returned product acknowledged received by Dell on 3/10/Contacted Dell to check on credit for return on 3/23/Informed by off-shore customer service that return was "in process" and needed to be "escalated to finance" (no explanation given)I called back on 3/29, and was abruptly told that I couldn't talk to anyone that would have any new info, and that I just needed to wait I followed Dell's processThey have their returned productI do not have my money, and no recourse to find out what's going onI don't think I'll ever get the credit due
I am writing in regards to my experience in trying to get a Dell product repaired • Inspiron • Service Tag [redacted] • Purchased directly from Dell on 7/31/ • Mother board failed on 5/15/16, replaced by Dell under warranty • Mother board failed again on 10/15/ o Contacted Dell support for assistance since same (major) component has now failed twice since purchase less than months ago o Support stated that the only option I have is to pay for repair as computer is out of warranty o Support sent to escalation team for review and consideration of covering repair as a customer good will gesture o Escalation Team member told me that only option is to pay fully for repair as no customer service option was available I am asking for any consideration Dell could give to repair this computer under warranty as a customer service gesture which recognizes that the same component has failed multiple times in less than months of use
Dell representatives keep calling me trying to get me to give them control of my computer so that they can do something to it to stop it from working They are trying to get me to purchase a warranty from themThey tricked me out of hundreds of dollars before with this scam by getting me to purchase a warranty that they didn't honor I know it's Dell because I just purchased a new computer from them I contacted them about returning the computer and they sent me a prepaid postage label Approximately days after receiving the label, a Dell representative contacted me wanting to take control of my computer, claiming that he needed to show me where to fill out a return application online After I asked the representative not to call me anymore, he made back-to-back calls to me
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
I have had an absurd amount of issues dealing with my Alienware computerIn the course of the last year and months I have had motherboards, multiple hard drives, a battery, an AC adapter, and even a video card go out on meI have a protection plan on the computer for another year, but Alienware refuses to do anything but replace part after partThe way their coverage works is you have to have major components go out in a short amount of time to qualify for a exchange, and unfortunately I always seem to miss the dang deadlineIt is obvious I have lemon, so obvious that the last time I was on the line with Alienware talking to a supervisor, it sounded like he laughed seeing my insane amount of past issuesI might even laugh if the whole situation wasn't so frustrating
I order a DSL modem online, and shortly discovered that I would not be able to use it I contacted Dell within an hour of ordering it and they told me it was too late to cancel the order and that they would have to ship it anyway and then have me return it When UPS came with the package they told me that I could just refuse it and keep the tracking number to show that it was returned I submitted the tracking number to Dell customer service after it had been received back at Dell Their customer service is refusing to credit my Mastercard account even though they can see by tracking that the modem was shipped backed to them, including a day, time and name of person who received it
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
On May I purchased items from Dell.comFor some reason my order was double processed Before I was able to cancel one of them, I was told they had already gone to shipping The order numbers are [redacted] For a Nikon camera and a PS [redacted] For a Nikon camera and a PS When the Items were delivered to the UPS hub, I only signed for the order number [redacted] and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
Bought a brand new laptop computer in March It had a bad charging systemI sent it back , it was destroyed in a flood I was sent a used computer with a bad motherboardSent it in to be fixed and then found the disk drive is not functioningThey're sending parts and I don't know how to replace a disk drive
We originally ordered a laptop from Dell back in October of The machine did not arrive until middle to late NovemberOnce receiving the item, a defective motherboard was discovered due to a loud coil whine After weeks of terrible customer service with Dell's offshore service dept, a replacement computer was authorizedThe next computer took 30+ days to arrive (supposedly built new)Weeks after receiving the new machine, it suddenly crashed (complete hardware failure)The mother board again was faulty After nearly six weeks of phone calls and service reps (spoke people in a three hour period) Dell offered to send a rep out to fix the computer I've had no less than hours on the phone with Dell, tech staff, customer service, support etcStill no resolve! Dell also doesn't seem capable of locating the trouble or service ticket each time I call Finally, I got a call back from a gentleman [redacted] [redacted] in New Deli "Head of Advanced Resolution Group", who also did n
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
Bought a new laptop Alienware Rin from Best BuyIt was an open box item meaning it was purchased and returned with in days and therefore marked downwith in months of owning the computer the left speaker began to crackle with no external damage or specific causeAfter research I found this to be a common defect with my specific model of the computer (https://www.dell.com/community/New-to-Dell-Community/Transfer-of-ownership-when...⇄ I contacted customer support to fulfill a warranty repairInitially they told me I had to transfer ownership of the computer from the previous owner and I needed their personal information to do soOf course I do not have that and best buy would not give me itI showed them proof of purchase with both my credit card account as well as my best buy account showing purchase date, banking account, name of account and specific model matching my computer After an hour and a half on hold th
I purchased a laptop computer from Dell and reported to them the day I received it (11/9/14) that it did not work properly – that it was “lemon” with numerous problems such as constant crashing, the speakers didn’t work, etc (and I have copies of all correspondence) They sent a technician to repair it who said it was repaired, but I reported to Dell right after that instead the computer would not power on at all Dell managed to fix this problem, but then a new problem started where it intermittently no longer recognize the AC adapter it came withDell said they would resolve the problem by shipping me a replacement charger but that did not solve the problemThey then sent a technician who said the problem was the power port and replaced itBut that did not solve the problemThey sent a different technician who said the problem was the mother board and installed a new oneBut he clearly did it incorrectly – as a result the laptop would not power on and the computer gave of
Horrible customer service I am sure this is an old story, but it's my storyI purchased this computer last year to replace an old Dell that I had for many years and lovedNot this timeAfter a short time I would get a Blue Screen saying my computer was having a problem and would automatically restartI t did that every couple of days or soNo real patternIt would even happen if I was nowhere near the computerHours on line with Tech support yielded nothingOf course there suggestion is to wipe everything cleanI said no, so they asked me to send it in to TexasI got it back days later with a note saying they replaced the hard drive and reinstalled OS as well as checked everything else outGuess what, days later the same thing happenedThey obviously took the easy way out and simply replaced to hard driveNot having my computer for days is hard enough, but to restore all the programs and data takes hoursNow they want me to send it back againI am 99% sure the c
Dell has had over month to refund my money for the laptops that I have returned to them (Delivered on 5/18/16) – I still don’t have the full refund that I was promised and have called many times about thisEvery time I call they tell me 48-hoursI have called more than times on this after hours each timeThe 2nd or 3rd time I called they created the service request mentioned below To get in touch with them on this case: Contact # ###-###-#### -- say, "refund" then use the following service request # Service Request # - -- this is for the refund case specificallyPerson handling the case: [redacted] ***, Resolution Specialist Tracking #'s of each lap [redacted] w/ Dell reference # [redacted] & [redacted] w/ Dell reference # [redacted] Laptop was initially found to be defective; they sent a 2nd laptop as replacement which was also found to be defectiveBoth laptops have been returned and received by Dell as of 5/18/
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
We have a DELL computer that was not functioning properlyI contacted Dell and they try to find out what was happening over the phone They determined it needed to go in the shop .hey sent a box I sent it in they returned it and it was worse than before I called the tec support they'dermined it needed a recovery disc I received an email that they don't do that anymore I'm getting the run around
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
Order # [redacted] Purchased laptop on 3/2/Product had many software problemsContacted Delldell approved return.Returned on 3/8/Returned product acknowledged received by Dell on 3/10/Contacted Dell to check on credit for return on 3/23/Informed by off-shore customer service that return was "in process" and needed to be "escalated to finance" (no explanation given)I called back on 3/29, and was abruptly told that I couldn't talk to anyone that would have any new info, and that I just needed to wait I followed Dell's processThey have their returned productI do not have my money, and no recourse to find out what's going onI don't think I'll ever get the credit due
I am writing in regards to my experience in trying to get a Dell product repaired • Inspiron • Service Tag [redacted] • Purchased directly from Dell on 7/31/ • Mother board failed on 5/15/16, replaced by Dell under warranty • Mother board failed again on 10/15/ o Contacted Dell support for assistance since same (major) component has now failed twice since purchase less than months ago o Support stated that the only option I have is to pay for repair as computer is out of warranty o Support sent to escalation team for review and consideration of covering repair as a customer good will gesture o Escalation Team member told me that only option is to pay fully for repair as no customer service option was available I am asking for any consideration Dell could give to repair this computer under warranty as a customer service gesture which recognizes that the same component has failed multiple times in less than months of use
Dell representatives keep calling me trying to get me to give them control of my computer so that they can do something to it to stop it from working They are trying to get me to purchase a warranty from themThey tricked me out of hundreds of dollars before with this scam by getting me to purchase a warranty that they didn't honor I know it's Dell because I just purchased a new computer from them I contacted them about returning the computer and they sent me a prepaid postage label Approximately days after receiving the label, a Dell representative contacted me wanting to take control of my computer, claiming that he needed to show me where to fill out a return application online After I asked the representative not to call me anymore, he made back-to-back calls to me
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
I have had an absurd amount of issues dealing with my Alienware computerIn the course of the last year and months I have had motherboards, multiple hard drives, a battery, an AC adapter, and even a video card go out on meI have a protection plan on the computer for another year, but Alienware refuses to do anything but replace part after partThe way their coverage works is you have to have major components go out in a short amount of time to qualify for a exchange, and unfortunately I always seem to miss the dang deadlineIt is obvious I have lemon, so obvious that the last time I was on the line with Alienware talking to a supervisor, it sounded like he laughed seeing my insane amount of past issuesI might even laugh if the whole situation wasn't so frustrating
I order a DSL modem online, and shortly discovered that I would not be able to use it I contacted Dell within an hour of ordering it and they told me it was too late to cancel the order and that they would have to ship it anyway and then have me return it When UPS came with the package they told me that I could just refuse it and keep the tracking number to show that it was returned I submitted the tracking number to Dell customer service after it had been received back at Dell Their customer service is refusing to credit my Mastercard account even though they can see by tracking that the modem was shipped backed to them, including a day, time and name of person who received it
The exchange rule for Dell is days, which means that I can exchange or return the laptop I ordered in daysThey calculated from the purchase dateHowever, I ordered it online at Sepand it delivered at SepSo when I realized that there is a serious problem with the laptop at OctI couldn't return it or exchange it I feel the rule is wrong as some customers will lose the right of returning or exchange the product even they didn't get it on hand if the shipment delays more than month
On May I purchased items from Dell.comFor some reason my order was double processed Before I was able to cancel one of them, I was told they had already gone to shipping The order numbers are [redacted] For a Nikon camera and a PS [redacted] For a Nikon camera and a PS When the Items were delivered to the UPS hub, I only signed for the order number [redacted] and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
Bought a brand new laptop computer in March It had a bad charging systemI sent it back , it was destroyed in a flood I was sent a used computer with a bad motherboardSent it in to be fixed and then found the disk drive is not functioningThey're sending parts and I don't know how to replace a disk drive
We originally ordered a laptop from Dell back in October of The machine did not arrive until middle to late NovemberOnce receiving the item, a defective motherboard was discovered due to a loud coil whine After weeks of terrible customer service with Dell's offshore service dept, a replacement computer was authorizedThe next computer took 30+ days to arrive (supposedly built new)Weeks after receiving the new machine, it suddenly crashed (complete hardware failure)The mother board again was faulty After nearly six weeks of phone calls and service reps (spoke people in a three hour period) Dell offered to send a rep out to fix the computer I've had no less than hours on the phone with Dell, tech staff, customer service, support etcStill no resolve! Dell also doesn't seem capable of locating the trouble or service ticket each time I call Finally, I got a call back from a gentleman [redacted] [redacted] in New Deli "Head of Advanced Resolution Group", who also did n
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
Bought a new laptop Alienware Rin from Best BuyIt was an open box item meaning it was purchased and returned with in days and therefore marked downwith in months of owning the computer the left speaker began to crackle with no external damage or specific causeAfter research I found this to be a common defect with my specific model of the computer (https://www.dell.com/community/New-to-Dell-Community/Transfer-of-ownership-when...⇄ I contacted customer support to fulfill a warranty repairInitially they told me I had to transfer ownership of the computer from the previous owner and I needed their personal information to do soOf course I do not have that and best buy would not give me itI showed them proof of purchase with both my credit card account as well as my best buy account showing purchase date, banking account, name of account and specific model matching my computer After an hour and a half on hold th
I purchased a laptop computer from Dell and reported to them the day I received it (11/9/14) that it did not work properly – that it was “lemon” with numerous problems such as constant crashing, the speakers didn’t work, etc (and I have copies of all correspondence) They sent a technician to repair it who said it was repaired, but I reported to Dell right after that instead the computer would not power on at all Dell managed to fix this problem, but then a new problem started where it intermittently no longer recognize the AC adapter it came withDell said they would resolve the problem by shipping me a replacement charger but that did not solve the problemThey then sent a technician who said the problem was the power port and replaced itBut that did not solve the problemThey sent a different technician who said the problem was the mother board and installed a new oneBut he clearly did it incorrectly – as a result the laptop would not power on and the computer gave of
Horrible customer service I am sure this is an old story, but it's my storyI purchased this computer last year to replace an old Dell that I had for many years and lovedNot this timeAfter a short time I would get a Blue Screen saying my computer was having a problem and would automatically restartI t did that every couple of days or soNo real patternIt would even happen if I was nowhere near the computerHours on line with Tech support yielded nothingOf course there suggestion is to wipe everything cleanI said no, so they asked me to send it in to TexasI got it back days later with a note saying they replaced the hard drive and reinstalled OS as well as checked everything else outGuess what, days later the same thing happenedThey obviously took the easy way out and simply replaced to hard driveNot having my computer for days is hard enough, but to restore all the programs and data takes hoursNow they want me to send it back againI am 99% sure the c
Dell has had over month to refund my money for the laptops that I have returned to them (Delivered on 5/18/16) – I still don’t have the full refund that I was promised and have called many times about thisEvery time I call they tell me 48-hoursI have called more than times on this after hours each timeThe 2nd or 3rd time I called they created the service request mentioned below To get in touch with them on this case: Contact # ###-###-#### -- say, "refund" then use the following service request # Service Request # - -- this is for the refund case specificallyPerson handling the case: [redacted] ***, Resolution Specialist Tracking #'s of each lap [redacted] w/ Dell reference # [redacted] & [redacted] w/ Dell reference # [redacted] Laptop was initially found to be defective; they sent a 2nd laptop as replacement which was also found to be defectiveBoth laptops have been returned and received by Dell as of 5/18/
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back