I purchased brand new dell aurora computers on 11/12/for $The computers were suppose to give me almost $in dell advantage reward dollarsI have contacted dell times now about not receiving my reward dollarsEach time I have been told by a customer support person that I would receive my my rewards in 5-business daysIt has now been over six weeks since my purchaseI called customer support today to find out why I haven't received my reward dollars and I was told the same thing wait 5-daysWhen I asked to speak to a supervisor I was told that a supervisor would not help me, and that I needed to wait 5-days againI wanted to use the reward dollars to purchase a large family christmas present for my kids, dell has ruined this already , and I'm tired of being told to wait 5-days more every time I call
I originally purchased a Dell XPS in Nov The laptop was defective out of box After countless calls to support, a week later it was determined to be replaced instead of repaired Waited two months, January something for a replacement The customer service was a nightmare trying to explain how desperately I need this computer I could speak to no one in the US, just tech support or customer service in India and no one that could really comprehend English well So about two months later I received my new laptop First issue with this is, I paid for premium support It started in Nov2015, with a laptop broken out of box Since I didn't have a laptop for two months after, the support should have started in Jan Second Issue Network card went bad in the new laptop in Feb Instead of Dell sending someone out and me waiting, I told them to send direct to myself and I would install it Installed it and sent the old one back next day Saving Dell money
On 6/15/I purchased dell laptop model 3052inspiron at the cost of $plus $Walmart insurance on the product The computer worked fine for approximately one month I called walmart insurance and they said I should refer problem to Dell I called Dell and explained problem They said I would have to pay to fix it I called a few times since and basically get the same response from Dell I would have to pay a charge that went from $to $to have them look at itwith no guarantee of repair I basically used this computer for one month and left it in the closet after the conversations with Dell and the warranty company for Walmart Since then I recently contacted Dell again to be told the same thing I bought this computer as aI backup for the one I am on now I have also read many stories of complaints of this computer crashing and Dell takes no responsibility for this
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
I have purchased the Dell Steam machine Iand I have sent it out for repairs once already the correspondence with Dell promised me the problem was fixed more than 80% of the time I can't get it powered up without getting the failed service lights I don't see why I have to get inconvenienced with repairs I feel the warranty will run out and I will have is a paper weight
First off I am extremely disappointed with Dell and there lack of respect for there customersWithin months my new laptop the motherboard was badI sent it in under warranty and instead of replacing the motherboard they wiped the hard drive and sent it back to me and when I turned on the laptop the same problem was thereThey did not fix the problem so I called customer service and they told me they would repair my laptop and have it returned in weeks time which was a lieSo I called in again and the customer service rep had a replacement laptop approved and proceeded to transfer me to the department for the exchange but instead I was bounced around to different reps and over hours on the phone to find out an arrogant rep told me there was no replacement and hung up on meI received my laptop back today and within minutes of using the laptop the same issue is happening again! This is unacceptable its been over a month without this machineI have been a customer for over years and have purchased over machines for my businessesThis is why we switched most of our machines to Apple because this would never have happened and they actually have customer service here in the United States and they actually care about there customers
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
Dell.com has western digital Solid state drive advertised for $ Manufacturer part WDS250G1B0A Dell part A I have ordered drives , the order went through and also received a confirmation email and then a day later I received another email saying my order was cancelled due to a pricing error , If dell had the wrong price on their website that's falls advertising ,,
We purchased a NEW Dell XPS pc in March, from an electronics dealer on line @ [redacted] [redacted] themselves will only warranty an electronics item for the first days The NEW pc first broke down on me 4+ months later in August 2015, Dell/Microsoft refused to do anything under their manufacturers warranty, told me I had to get it repaired on my own at my own expense !!!!??? We used [redacted] ***/ [redacted] ***, for 150.00, on top of the we paid for the new pc which was a piece of garbage It worked for months, broke down for a 2nd time --still w/in the first year of purchase ((IS THERE NO ACCOUNTABILITY? WHAT A PIECE OF GARBAGE THIS MACHINE IS....I THOUGHT WHEN I WAS BUYING A DELL, I WAS GETTING THE BEST PC, I COULD NOT OF BEEN MORE WRONG, AND THEIR [redacted] POOR CUSTOMER SERVICE WAS NO BETTER [redacted] NEVER AGAIN WILL WE BUY A GARBAGE DELL PRODUCT))....Again, THEY REFUSED TO DO ANYTHING STATING THE WARRANTY IS NOT ALLOWED TO BE TRANSFERRED FROM ONE PERSON TO ANOTHER !?????
I perchesed my pc from dell in march it arrived in a damp and damaged box so I checked the computer and started it up it seemed to be working fine for the the first months then it started giving me problems now they tell me they wont fix it under warranty I sent pictures of the damaged box to them then was called a lie by different representatives
Started having problems with my laptop in August of so I filed a service requestSent in my laptop and then received it back a day later without the box having been opened and nothing being done to my computerMore problems arose with the laptop so I filed another service request on 10/31/and received no responseFiled another request on 11/20/and again received no responseFiled another request on 12/6/and once again received no responseToday (2/25/2016) was the first time that I had extra time to call themSince the laptop was purchased over a year ago (2/17/2015) they would not return itSpoke with someone in the service center and said that they never received the laptop the first time and that the subsequent service request emails were on my account but said that they could not contact meThe email address and phone number on the account were both correctThey said that they will perform the service request to fix the laptop
In early October I went on to the Dell outlet website and purchased a 11” inspiron laptop from the scratch and dent portion of their website for $Just last Tuesday the screen decided to give outCalled customer service/tech support and they helped me try to troubleshoot the issue and it still wouldn’t turn onThey also told me that they might have to replace the mother board at that time but never mentioned that I would be charged for any repairs So in turn they sent me a call tag to send to their repair center in TexasOnce it arrived there a few days later I get an email from them stating that there was a liquid spilt on the keyboard and that the mother board was gonna need replacement for a charge of $more than what I paid for the unit itselfThey said that the flaw was my fault and wasn’t covered under any type of warrantySo in not so many words they are not willing to give me any type of break or offer to replaceI paid cash for the unit and will never purchase anything from Dell ever again
I ordered a xpon July 30th which came with a mouse pad rattling issueI called Dell and let them know about the issue and they sent a replacement laptop, which also had the same issueI got in touch with them again and they asked me to ship the laptop to their repair centerIt has been a month since I placed the order and I still dont have a laptopMy laptop is still with dell as they are busy fixing it and I have absolutely no idea how long it will takeThis is absolutely unacceptable if a customer pays a huge amount to buy a product! I will not recommend dell to any one again and I hope Revdex.com takes an action against dell to ensure this doesn't happen to anyone
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
I purchased a mini-desktop and a laptop on Black Friday special from Dell in I received all of the confirmation e-mails, the shipping confirmation e-mails with tracking numbers and my credit card was charged The computers were shipped via Fand made it all the way to my local Fwarehouse when they were called back I called Fto find out why they were sent back to the Dell Warehouse and they said they didn't know why, just that they had a return to shipper order from Dell I called Dell and my nightmare began I spent numerous hours (well over 3) on the phone let alone the time I spent on chat, the computer tracking the computers, etc No one has ever told me why the computers were recalled My credit is excellent and my credit card company authorized the payment After repeated attempts to get Dell to respond with anything (I was only able to get the customer service number in some foreign country) I have resigned to only filing complaints against the business for not fulfilling their obligation I was refunded the cost of the computers so I am not out the money anymore but I am left to only wonder why Dell reneged on the sale I guess they are doing so well in sales they don't need my business which they won't get now MrMichael Dell, your business is a reflection on you and I can only say that it is a very poor reflection right now
I purchased a dell laptop from dell official websiteWhen I purchased it, their website said the laptop is a new oneBut when I received it, I found there is a scratch on itSo, I contacted dell customer service and I was told by dell customer service that what they sold to me is a refurbished oneI told Dell the laptop should be new and why they gave me a refurbished oneAnd then Dell quibbled that the computer I received is new and they defined the laptop I received is in Typeand Typerefurbished “Type - These systems were never used, canceled orders, or returns that were never fully bootedPreviously ordered new systems have been tested and repackaged by Dell Outlet.” “Type - These systems have been fully refurbished, retested, and repackaged to meet all original factory specifications" Their customer service has admitted the laptop is their Typeand TyperefurbishedHow they can still claim the computer they sell and I received is new?! In my opinion, it is
I ordered a computer on November in the amount of $ This order never arrived I was told by [redacted] that it was never on the truck Dell promised to resolve this issue, but will not reply to my e-mails or phone calls
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
I purchased brand new dell aurora computers on 11/12/for $The computers were suppose to give me almost $in dell advantage reward dollarsI have contacted dell times now about not receiving my reward dollarsEach time I have been told by a customer support person that I would receive my my rewards in 5-business daysIt has now been over six weeks since my purchaseI called customer support today to find out why I haven't received my reward dollars and I was told the same thing wait 5-daysWhen I asked to speak to a supervisor I was told that a supervisor would not help me, and that I needed to wait 5-days againI wanted to use the reward dollars to purchase a large family christmas present for my kids, dell has ruined this already , and I'm tired of being told to wait 5-days more every time I call
I originally purchased a Dell XPS in Nov The laptop was defective out of box After countless calls to support, a week later it was determined to be replaced instead of repaired Waited two months, January something for a replacement The customer service was a nightmare trying to explain how desperately I need this computer I could speak to no one in the US, just tech support or customer service in India and no one that could really comprehend English well So about two months later I received my new laptop First issue with this is, I paid for premium support It started in Nov2015, with a laptop broken out of box Since I didn't have a laptop for two months after, the support should have started in Jan Second Issue Network card went bad in the new laptop in Feb Instead of Dell sending someone out and me waiting, I told them to send direct to myself and I would install it Installed it and sent the old one back next day Saving Dell money
On 6/15/I purchased dell laptop model 3052inspiron at the cost of $plus $Walmart insurance on the product The computer worked fine for approximately one month I called walmart insurance and they said I should refer problem to Dell I called Dell and explained problem They said I would have to pay to fix it I called a few times since and basically get the same response from Dell I would have to pay a charge that went from $to $to have them look at itwith no guarantee of repair I basically used this computer for one month and left it in the closet after the conversations with Dell and the warranty company for Walmart Since then I recently contacted Dell again to be told the same thing I bought this computer as aI backup for the one I am on now I have also read many stories of complaints of this computer crashing and Dell takes no responsibility for this
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
I have purchased the Dell Steam machine Iand I have sent it out for repairs once already the correspondence with Dell promised me the problem was fixed more than 80% of the time I can't get it powered up without getting the failed service lights I don't see why I have to get inconvenienced with repairs I feel the warranty will run out and I will have is a paper weight
First off I am extremely disappointed with Dell and there lack of respect for there customersWithin months my new laptop the motherboard was badI sent it in under warranty and instead of replacing the motherboard they wiped the hard drive and sent it back to me and when I turned on the laptop the same problem was thereThey did not fix the problem so I called customer service and they told me they would repair my laptop and have it returned in weeks time which was a lieSo I called in again and the customer service rep had a replacement laptop approved and proceeded to transfer me to the department for the exchange but instead I was bounced around to different reps and over hours on the phone to find out an arrogant rep told me there was no replacement and hung up on meI received my laptop back today and within minutes of using the laptop the same issue is happening again! This is unacceptable its been over a month without this machineI have been a customer for over years and have purchased over machines for my businessesThis is why we switched most of our machines to Apple because this would never have happened and they actually have customer service here in the United States and they actually care about there customers
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
Dell.com has western digital Solid state drive advertised for $ Manufacturer part WDS250G1B0A Dell part A I have ordered drives , the order went through and also received a confirmation email and then a day later I received another email saying my order was cancelled due to a pricing error , If dell had the wrong price on their website that's falls advertising ,,
We purchased a NEW Dell XPS pc in March, from an electronics dealer on line @ [redacted] [redacted] themselves will only warranty an electronics item for the first days The NEW pc first broke down on me 4+ months later in August 2015, Dell/Microsoft refused to do anything under their manufacturers warranty, told me I had to get it repaired on my own at my own expense !!!!??? We used [redacted] ***/ [redacted] ***, for 150.00, on top of the we paid for the new pc which was a piece of garbage It worked for months, broke down for a 2nd time --still w/in the first year of purchase ((IS THERE NO ACCOUNTABILITY? WHAT A PIECE OF GARBAGE THIS MACHINE IS....I THOUGHT WHEN I WAS BUYING A DELL, I WAS GETTING THE BEST PC, I COULD NOT OF BEEN MORE WRONG, AND THEIR [redacted] POOR CUSTOMER SERVICE WAS NO BETTER [redacted] NEVER AGAIN WILL WE BUY A GARBAGE DELL PRODUCT))....Again, THEY REFUSED TO DO ANYTHING STATING THE WARRANTY IS NOT ALLOWED TO BE TRANSFERRED FROM ONE PERSON TO ANOTHER !?????
I perchesed my pc from dell in march it arrived in a damp and damaged box so I checked the computer and started it up it seemed to be working fine for the the first months then it started giving me problems now they tell me they wont fix it under warranty I sent pictures of the damaged box to them then was called a lie by different representatives
Started having problems with my laptop in August of so I filed a service requestSent in my laptop and then received it back a day later without the box having been opened and nothing being done to my computerMore problems arose with the laptop so I filed another service request on 10/31/and received no responseFiled another request on 11/20/and again received no responseFiled another request on 12/6/and once again received no responseToday (2/25/2016) was the first time that I had extra time to call themSince the laptop was purchased over a year ago (2/17/2015) they would not return itSpoke with someone in the service center and said that they never received the laptop the first time and that the subsequent service request emails were on my account but said that they could not contact meThe email address and phone number on the account were both correctThey said that they will perform the service request to fix the laptop
In early October I went on to the Dell outlet website and purchased a 11” inspiron laptop from the scratch and dent portion of their website for $Just last Tuesday the screen decided to give outCalled customer service/tech support and they helped me try to troubleshoot the issue and it still wouldn’t turn onThey also told me that they might have to replace the mother board at that time but never mentioned that I would be charged for any repairs So in turn they sent me a call tag to send to their repair center in TexasOnce it arrived there a few days later I get an email from them stating that there was a liquid spilt on the keyboard and that the mother board was gonna need replacement for a charge of $more than what I paid for the unit itselfThey said that the flaw was my fault and wasn’t covered under any type of warrantySo in not so many words they are not willing to give me any type of break or offer to replaceI paid cash for the unit and will never purchase anything from Dell ever again
I ordered a xpon July 30th which came with a mouse pad rattling issueI called Dell and let them know about the issue and they sent a replacement laptop, which also had the same issueI got in touch with them again and they asked me to ship the laptop to their repair centerIt has been a month since I placed the order and I still dont have a laptopMy laptop is still with dell as they are busy fixing it and I have absolutely no idea how long it will takeThis is absolutely unacceptable if a customer pays a huge amount to buy a product! I will not recommend dell to any one again and I hope Revdex.com takes an action against dell to ensure this doesn't happen to anyone
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
I purchased a mini-desktop and a laptop on Black Friday special from Dell in I received all of the confirmation e-mails, the shipping confirmation e-mails with tracking numbers and my credit card was charged The computers were shipped via Fand made it all the way to my local Fwarehouse when they were called back I called Fto find out why they were sent back to the Dell Warehouse and they said they didn't know why, just that they had a return to shipper order from Dell I called Dell and my nightmare began I spent numerous hours (well over 3) on the phone let alone the time I spent on chat, the computer tracking the computers, etc No one has ever told me why the computers were recalled My credit is excellent and my credit card company authorized the payment After repeated attempts to get Dell to respond with anything (I was only able to get the customer service number in some foreign country) I have resigned to only filing complaints against the business for not fulfilling their obligation I was refunded the cost of the computers so I am not out the money anymore but I am left to only wonder why Dell reneged on the sale I guess they are doing so well in sales they don't need my business which they won't get now MrMichael Dell, your business is a reflection on you and I can only say that it is a very poor reflection right now
I purchased a dell laptop from dell official websiteWhen I purchased it, their website said the laptop is a new oneBut when I received it, I found there is a scratch on itSo, I contacted dell customer service and I was told by dell customer service that what they sold to me is a refurbished oneI told Dell the laptop should be new and why they gave me a refurbished oneAnd then Dell quibbled that the computer I received is new and they defined the laptop I received is in Typeand Typerefurbished “Type - These systems were never used, canceled orders, or returns that were never fully bootedPreviously ordered new systems have been tested and repackaged by Dell Outlet.” “Type - These systems have been fully refurbished, retested, and repackaged to meet all original factory specifications" Their customer service has admitted the laptop is their Typeand TyperefurbishedHow they can still claim the computer they sell and I received is new?! In my opinion, it is
I ordered a computer on November in the amount of $ This order never arrived I was told by [redacted] that it was never on the truck Dell promised to resolve this issue, but will not reply to my e-mails or phone calls
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I