Dear Sir/Madam, I ordered a laptop computer from Dell on 5/15/through their websiteThe cost is $3,(DPID [redacted] )When I received this laptop, all lights and indicators on the keyboard, dashboard, and even power button were not function (always off) I called their service department and spent more than hours to help the engineer for repair but he could not figure out the problemThen he let me ship my laptop back to Dell for repairThe repair list includes reformat the hard drive, re-install the WindowsHowever, when I received my laptop, the problem is still there and no any changeI had to call the service department againThe remote diagnosis took me more than two hours but the service engineer still could not fix the problemAfter that, I received an email from Dell that they need to send an engineer to my house for the repair but the parts were out of stock and I had to wait for the parts comingFinally, a Dell's engineer came to my home on 7/
We have a MONTH OLD Dell All in One computer - Model Inspiron Monster2FBTX - that stopped workingDell sent a repair person to our home - replaced hard drive - still didn't fix problemThey told us they were overnighting a return box for us to ship computer to texas for repair Took OVER days for us to receive this box Dell had the computer for over a week , returned computer to me - DAMAGED (monitor frame AND monitor base are BOTH DAMAGED ) AND the computer WONT EVEN START UP!!!??!?!? called dell immediately - and they told me that it probably was a wire that wasn't hooked up right - AGAIN - they told me that they would over night me a return box - again it took over days for us to receive the return box I have made SEVERAL ATTEMPTS to get answers and resolution on getting a WORKING COMPUTER RETURNED - AND -- one that ISN'T DAMAGED! it's RIDICULOUS that Dell would return a computer to someone DAMAGED - and think that's ok ??!?
I bought an Alienware laptop computer from Dell years ago this month I decided on Alienware because I believed in the brand and had wanted to own one of their machines for several years When I finally got enough money together I purchased my very own Alienware laptop and have had many many issues with it since The first issue to happen was the windows upgrade destroyed most of the functionality on it which caused me to have to call support and re image my hard drive reinstalling Windows Then installing all my programs again Next, the operating system hard drive went out, causing everything to be lostthe laptop had to be sent back to Dell to be repaired and sent back, this time it was upgraded to windows Then I had to reinstall everything again but by this point I had to jump through hoops with Microsoft over the office suite I had ordered with the computerThe number of redemptions for the key Dell had sold me was exceeded an I had to prove it was only
I ordered a computer on November in the amount of $ This order never arrived I was told by [redacted] that it was never on the truck Dell promised to resolve this issue, but will not reply to my e-mails or phone calls
My husband purchased my Dell laptop for my birthday in May; he bought it at the beginning to make sure he had it in time for my birthday at the end of the month So for two weeks it sat unopened Once I did receive it for my birthday I started personalizing it by downloading the apps from the store that included with the laptop I began to have issues with the performance of the machine after doing so I called support and they said it was a virus and needed to pay almost as much as I just paid for it to get it repaired I decided to use an outside source to evaluate and resolve the issue After using the brand new laptop only once I began to have problems I bought the computer for working between work and home so I bought a padded bag designed to carry the laptop safely and carefully After only two weeks of transporting I could no longer turn it on Luckly I had purchased the accidental damage policy and shipped it back to headquarters; two weeks without the laptop in my
Laptop purchase came with installed operating systems, windows and Want to use After to hours of use, laptop will crash Have to call dell techs to get it running again minimum time each call and time to go through steps is hours Techs informed me problem was windows was trying to update and causing problems Was told needed to be deleted from laptop; laptop needed to be reset; needed to be reinstalled Told them I did not receive disc to reinstall and was told to get another laptop and a flashdrive and make one myself Pleaded with techs to let me mail laptop in for repairs as it was under warranty At least different techs agreed that I should be able to do that I would just have to get in touch with the right person Kept getting numbers and spoke to a minimum of 10, all asking the same questions and doing nothing to help Most I could barely communicate with and some I could not understand at all I do have last dell chats for you to
I was contacted by DELL via e-mail with a BIOS update to improve my computer's performanceImmediately after running the update, my computer failedI was not able to see anything on my computer; just a white power lightIt was as if my computer totally powered down without warning and it was inaccessible I contacted DELLThey offered to diagnose my computer for a fee of $The computer was shipped to Dell and they informed me I had a motherboard issue that would cost $to replace After receiving the diagnosis and repair quote, I did some research on the WEBThere are tons of articles/complaints/and blog sites that address this very issue of the BIOS download disabling the motherboard of a computer I contacted DELL and asked what their position was regarding this issueThey stated I was out of warranty, they had no position and I needed to pay $for repairI explained that I had tons of evidence pointing to the download as the cause to the motherboard failu
I ordered an Alienware laptop on Cyber Monday November 28th, I received and email on December 7th the ordered had been cancelled I called and they said the components were no longer available but they could sell me the same one with a down graded battery and up graded blue tooth card for $more I said I wasn't interested On December 9th I received an email from an order manager that told me there was an error but they could redo the order if I called I called they replaced the order with the original battery but updated card for the same price I was told it would be delivered between December 14th and 16th On the 16th I noticed it still had not shipped according to their website I called the represenative and left a message and I emailed the represenative I didn't get a response but the online was updated to delivery on December 18th which would be a Sunday On the 17th my husband called was hung up on 2x before someone told him that it could not be shipped a
I ordered a xpon July 30th which came with a mouse pad rattling issueI called Dell and let them know about the issue and they sent a replacement laptop, which also had the same issueI got in touch with them again and they asked me to ship the laptop to their repair centerIt has been a month since I placed the order and I still dont have a laptopMy laptop is still with dell as they are busy fixing it and I have absolutely no idea how long it will takeThis is absolutely unacceptable if a customer pays a huge amount to buy a product! I will not recommend dell to any one again and I hope Revdex.com takes an action against dell to ensure this doesn't happen to anyone
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
Customer Service / Delivery Issues I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile [redacted] *** I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
Purchased a Dell laptop from QVC it is less than days oldI called support cause it wont let me with my password after times trying I get inthey told me I need to pay 200$ so they can look and see what the problem is??? the computer hasnt been more than hours????
Purchased laptopsNever received laptopsCalled up about them on multiple occasionsCustomer service assured me they were on the wayEventually, someone told me they were returnedAfter being transferred around for over an hour and having a customer service agent laugh at my frustration, I had a customer service manager assist meHe reordered the laptops and told me he would discount both laptopsNever received those laptopsCalled up again no one was will to helpFiled a complaintNo response
I have contacted Dell four times across three different methods in an effort to receive a replacement charger under warranty, and they are refusing to process the order
I bought a new laptop which has not worked from the day I rec'd it.march 2017, I have had several calls with tech support asking them from the first week to replace the defectived one or fix it and they will notall they want to do is take control of my computer and keep me on the phone for several hrs and they do nothing to fix itI have been sexual harassed from one of the guy name [redacted] who had control of my computer, and from [redacted] from Dellhe called on 9-25-and said microsoft would be calling to fix my laptop and I told him to stop wasting my time that it cant be fixed over the phonebut he had a so called guy from microsoft [redacted] and they created an pay pal credit card and charged dollars to best buyI DID NOT AUTHORIZE THEM TO APPLY FOR ANY CREDIT CARD, THIS ISSUE HAS CAUSED A BAD REPORT AND THEY HAVE FRAUD MY IDI HAVE BEEN THROUGH HELL THE PAST WEEKS TRYING TO GET EVERYTHING STRAIGHTENED OUTI have wrote letters to the CEO,CFO, and COOI h
On Wednesday January 4th, I placed orders with Dell for SSD drives They all went through, all the money was pending in my credit account, and then they were cancelled days laterThe email I got days later stated it was a pricing errorI can understand a pricing error once in awhile and normally it involves a missing digit or perhaps numbers inversed however in this case it was just one item it was two completely different itemsDell makes it a habit of posting items at a low price and then cancelling the orders as it has happened over and over and over again My three order numbers and order totals are as follow: [redacted] $ [redacted] $ [redacted] $
I purchased a printer and I received a confirmation e-mail stating my order was confirmedA couple days later I received an email stating that my printer would arrive a few days late due to shipping issuesA couple more days go by, and I receive an email stating my order has been cancelled due to a incorrect pricing mistakeAfter talking on live chat with a Dell rep, I was told I could still purchase the printer, but at a higher priceIs this not a bait and switch tactic? Doing a little research, this is not Dells first time not honoring their own pricing, then offering the opportunity to buy the same item at a higher price
I bought a Dell Inspiron in and it was hardly ever used and I kept security on itLast year the computer stop working, wouldn't power onI sent the computer to Dell to be repaired, paid out of pocket for shipping am repairs ($240.35)Less than a year later it quit again, same issueI was given a months warranty on the repairsI contacted support and was told they will have to charge me for the repair againI have spent a lot of money with DellI bought a laptop in for myself (no longer working, will not power on), the all-in-one desktop in laptop in for my daughter (which I had to send back to them for repairs also) I'm disappointed with the quality of their products and will not buy or recommend Dell to anyone ever again
Order Info Order Date: 03/01/ Dell Purchase ID: [redacted] This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS??? Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
Dear Sir/Madam, I ordered a laptop computer from Dell on 5/15/through their websiteThe cost is $3,(DPID [redacted] )When I received this laptop, all lights and indicators on the keyboard, dashboard, and even power button were not function (always off) I called their service department and spent more than hours to help the engineer for repair but he could not figure out the problemThen he let me ship my laptop back to Dell for repairThe repair list includes reformat the hard drive, re-install the WindowsHowever, when I received my laptop, the problem is still there and no any changeI had to call the service department againThe remote diagnosis took me more than two hours but the service engineer still could not fix the problemAfter that, I received an email from Dell that they need to send an engineer to my house for the repair but the parts were out of stock and I had to wait for the parts comingFinally, a Dell's engineer came to my home on 7/
We have a MONTH OLD Dell All in One computer - Model Inspiron Monster2FBTX - that stopped workingDell sent a repair person to our home - replaced hard drive - still didn't fix problemThey told us they were overnighting a return box for us to ship computer to texas for repair Took OVER days for us to receive this box Dell had the computer for over a week , returned computer to me - DAMAGED (monitor frame AND monitor base are BOTH DAMAGED ) AND the computer WONT EVEN START UP!!!??!?!? called dell immediately - and they told me that it probably was a wire that wasn't hooked up right - AGAIN - they told me that they would over night me a return box - again it took over days for us to receive the return box I have made SEVERAL ATTEMPTS to get answers and resolution on getting a WORKING COMPUTER RETURNED - AND -- one that ISN'T DAMAGED! it's RIDICULOUS that Dell would return a computer to someone DAMAGED - and think that's ok ??!?
I bought an Alienware laptop computer from Dell years ago this month I decided on Alienware because I believed in the brand and had wanted to own one of their machines for several years When I finally got enough money together I purchased my very own Alienware laptop and have had many many issues with it since The first issue to happen was the windows upgrade destroyed most of the functionality on it which caused me to have to call support and re image my hard drive reinstalling Windows Then installing all my programs again Next, the operating system hard drive went out, causing everything to be lostthe laptop had to be sent back to Dell to be repaired and sent back, this time it was upgraded to windows Then I had to reinstall everything again but by this point I had to jump through hoops with Microsoft over the office suite I had ordered with the computerThe number of redemptions for the key Dell had sold me was exceeded an I had to prove it was only
I ordered a computer on November in the amount of $ This order never arrived I was told by [redacted] that it was never on the truck Dell promised to resolve this issue, but will not reply to my e-mails or phone calls
My husband purchased my Dell laptop for my birthday in May; he bought it at the beginning to make sure he had it in time for my birthday at the end of the month So for two weeks it sat unopened Once I did receive it for my birthday I started personalizing it by downloading the apps from the store that included with the laptop I began to have issues with the performance of the machine after doing so I called support and they said it was a virus and needed to pay almost as much as I just paid for it to get it repaired I decided to use an outside source to evaluate and resolve the issue After using the brand new laptop only once I began to have problems I bought the computer for working between work and home so I bought a padded bag designed to carry the laptop safely and carefully After only two weeks of transporting I could no longer turn it on Luckly I had purchased the accidental damage policy and shipped it back to headquarters; two weeks without the laptop in my
Laptop purchase came with installed operating systems, windows and Want to use After to hours of use, laptop will crash Have to call dell techs to get it running again minimum time each call and time to go through steps is hours Techs informed me problem was windows was trying to update and causing problems Was told needed to be deleted from laptop; laptop needed to be reset; needed to be reinstalled Told them I did not receive disc to reinstall and was told to get another laptop and a flashdrive and make one myself Pleaded with techs to let me mail laptop in for repairs as it was under warranty At least different techs agreed that I should be able to do that I would just have to get in touch with the right person Kept getting numbers and spoke to a minimum of 10, all asking the same questions and doing nothing to help Most I could barely communicate with and some I could not understand at all I do have last dell chats for you to
I was contacted by DELL via e-mail with a BIOS update to improve my computer's performanceImmediately after running the update, my computer failedI was not able to see anything on my computer; just a white power lightIt was as if my computer totally powered down without warning and it was inaccessible I contacted DELLThey offered to diagnose my computer for a fee of $The computer was shipped to Dell and they informed me I had a motherboard issue that would cost $to replace After receiving the diagnosis and repair quote, I did some research on the WEBThere are tons of articles/complaints/and blog sites that address this very issue of the BIOS download disabling the motherboard of a computer I contacted DELL and asked what their position was regarding this issueThey stated I was out of warranty, they had no position and I needed to pay $for repairI explained that I had tons of evidence pointing to the download as the cause to the motherboard failu
I ordered an Alienware laptop on Cyber Monday November 28th, I received and email on December 7th the ordered had been cancelled I called and they said the components were no longer available but they could sell me the same one with a down graded battery and up graded blue tooth card for $more I said I wasn't interested On December 9th I received an email from an order manager that told me there was an error but they could redo the order if I called I called they replaced the order with the original battery but updated card for the same price I was told it would be delivered between December 14th and 16th On the 16th I noticed it still had not shipped according to their website I called the represenative and left a message and I emailed the represenative I didn't get a response but the online was updated to delivery on December 18th which would be a Sunday On the 17th my husband called was hung up on 2x before someone told him that it could not be shipped a
I ordered a xpon July 30th which came with a mouse pad rattling issueI called Dell and let them know about the issue and they sent a replacement laptop, which also had the same issueI got in touch with them again and they asked me to ship the laptop to their repair centerIt has been a month since I placed the order and I still dont have a laptopMy laptop is still with dell as they are busy fixing it and I have absolutely no idea how long it will takeThis is absolutely unacceptable if a customer pays a huge amount to buy a product! I will not recommend dell to any one again and I hope Revdex.com takes an action against dell to ensure this doesn't happen to anyone
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
Customer Service / Delivery Issues I have attempted to cancel this order now several times and I still can not seem to cancel the order Your sales representative never had me verify the shipping on the order When I received the order via email, I noticed the order was being shipped to the wrong locatoin The order should be shipped to the location on my profile [redacted] *** I have made several attempts at correcting this issue I've directed my credit card company not to pay for these items
Purchased a Dell laptop from QVC it is less than days oldI called support cause it wont let me with my password after times trying I get inthey told me I need to pay 200$ so they can look and see what the problem is??? the computer hasnt been more than hours????
Purchased laptopsNever received laptopsCalled up about them on multiple occasionsCustomer service assured me they were on the wayEventually, someone told me they were returnedAfter being transferred around for over an hour and having a customer service agent laugh at my frustration, I had a customer service manager assist meHe reordered the laptops and told me he would discount both laptopsNever received those laptopsCalled up again no one was will to helpFiled a complaintNo response
I have contacted Dell four times across three different methods in an effort to receive a replacement charger under warranty, and they are refusing to process the order
I ordered an Alienware Rat Dell online.But it was delayed again and againI need to ship my laptop asap my order number [redacted]
I bought a new laptop which has not worked from the day I rec'd it.march 2017, I have had several calls with tech support asking them from the first week to replace the defectived one or fix it and they will notall they want to do is take control of my computer and keep me on the phone for several hrs and they do nothing to fix itI have been sexual harassed from one of the guy name [redacted] who had control of my computer, and from [redacted] from Dellhe called on 9-25-and said microsoft would be calling to fix my laptop and I told him to stop wasting my time that it cant be fixed over the phonebut he had a so called guy from microsoft [redacted] and they created an pay pal credit card and charged dollars to best buyI DID NOT AUTHORIZE THEM TO APPLY FOR ANY CREDIT CARD, THIS ISSUE HAS CAUSED A BAD REPORT AND THEY HAVE FRAUD MY IDI HAVE BEEN THROUGH HELL THE PAST WEEKS TRYING TO GET EVERYTHING STRAIGHTENED OUTI have wrote letters to the CEO,CFO, and COOI h
On Wednesday January 4th, I placed orders with Dell for SSD drives They all went through, all the money was pending in my credit account, and then they were cancelled days laterThe email I got days later stated it was a pricing errorI can understand a pricing error once in awhile and normally it involves a missing digit or perhaps numbers inversed however in this case it was just one item it was two completely different itemsDell makes it a habit of posting items at a low price and then cancelling the orders as it has happened over and over and over again My three order numbers and order totals are as follow: [redacted] $ [redacted] $ [redacted] $
I purchased a printer and I received a confirmation e-mail stating my order was confirmedA couple days later I received an email stating that my printer would arrive a few days late due to shipping issuesA couple more days go by, and I receive an email stating my order has been cancelled due to a incorrect pricing mistakeAfter talking on live chat with a Dell rep, I was told I could still purchase the printer, but at a higher priceIs this not a bait and switch tactic? Doing a little research, this is not Dells first time not honoring their own pricing, then offering the opportunity to buy the same item at a higher price
I bought a Dell Inspiron in and it was hardly ever used and I kept security on itLast year the computer stop working, wouldn't power onI sent the computer to Dell to be repaired, paid out of pocket for shipping am repairs ($240.35)Less than a year later it quit again, same issueI was given a months warranty on the repairsI contacted support and was told they will have to charge me for the repair againI have spent a lot of money with DellI bought a laptop in for myself (no longer working, will not power on), the all-in-one desktop in laptop in for my daughter (which I had to send back to them for repairs also) I'm disappointed with the quality of their products and will not buy or recommend Dell to anyone ever again
Order Info Order Date: 03/01/ Dell Purchase ID: [redacted] This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS??? Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al