I have contacted Dell four times across three different methods in an effort to receive a replacement charger under warranty, and they are refusing to process the order
dell tech support has been calling me and putting me under pressure to get my computer fixedi am under no obligation to be put in a corner to fix something I called dell and told what the problem wasthey were very nice to help me with the problem all want is for these people to stop putting under pressure to do something
5-30- To whom it may concern, Excuse me in advance for any grammatical or typing errorsI am not a professional writerI want to file a consumer complaint regarding a Dell computer that I purchased on March 5th, from [redacted] *** This computer is under warranty until May of 2018, not that it’s doing me any good After about weeks I was already having technical problems with this computer, but due to my work schedule it’s difficult to schedule phone calls with tech supportWhen I called [redacted] around the 15th of March, they told me it was too late to return the device and that I’d need to call Dell directly I phoned Dell, and after transfers to different reps, I was finally connected to the tech support line where I spoke with ***We did a screen share and he ran some diagnostic tests concluding that there was a problem with my disc/optical driveThis is the part that you load the DVD intoThis call was about hours long They gave me an S
I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
Good Afternoon, I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
The [redacted] ***(***) in [redacted] , **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs [redacted] , and [redacted] have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, [redacted] purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was [redacted] (ext [redacted] ) at ###-###-####She informed Mrs [redacted] and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
On Wednesday January 4th, I placed orders with Dell for SSD drives They all went through, all the money was pending in my credit account, and then they were cancelled days laterThe email I got days later stated it was a pricing errorI can understand a pricing error once in awhile and normally it involves a missing digit or perhaps numbers inversed however in this case it was just one item it was two completely different itemsDell makes it a habit of posting items at a low price and then cancelling the orders as it has happened over and over and over again My three order numbers and order totals are as follow: [redacted] $ [redacted] $ [redacted] $
I purchased a laptop from you in January I have had a lot of trouble with it and have sent it back to dell for repair and had a tech out to my homeThe tech was out a few days ago because one of my speakers wasn't workingHe fixed it and it worked that evening but the next morning when I turned it on I had no sound at allI finally got a response from the chat guy at dell after a day of waitingHe asked me if I was sure it was a hardware problem! I don't know what kind of problem it is I just want it fixed! I paid for pro support but I'm not getting much help from the dell guy All I asked for was a box to be sent out to me so I can return this laptopCan I get any help from you? His name is below [redacted] Client Technical Support Specialist Dell | ProSupport Chat
months ago Myself and dell.com had a problem that lingered for months then a guy called me and said he would sort it out and make it right with me he gave me a dollar coupon Was good for app months But when I tried to use it they wouldnt let me lied and lied and lied day after day here is only e mail sent to me I have plenty telling more of the ordeal > Dear ***, Thanks for your emailPlease be informed that we will not able to send coupon Thanks & Regards Dell Customer Care l Service Request | [redacted] Your telling me that in the year someone used my dollar coupon how ignorant is the dell team that would mean the dollar coupon that was given to me in January was years old and had already been given to someone else because [redacted] or what ever his name was then you telling me he gave me a used coupon in that was used in !!!! Duhhif you dont think that is stupi
I placed an order on November for a PSand was supposed to receive a $promotional e-giftcard as part of the orderThe Dell representatives I have contacted over the last two months have told me that the gift card was sent to the wrong email address (not mine) and they have been unable to issue a gift card to me
I contacted Dell gift card services to consolidate over $worth of Dell gift cards into oneThey recently decided to only let someone use one during a purchaseThey deactivated/emptied all of my gift cards and informed me that $was on one of themWhen asked further about the situation I was informed there was $on another [redacted] and [redacted] were the two customer service agents involved in outright stealing my money or misplacing it
I purchased a new monitor from Dell,Inc.website on Nov24,When I attached the monitor to my PC I noticed a white flashing line across the bottom of my screenOn Dec5, I contacted Dell technical support, and after hours of troubleshooting, including allowing the agent to remotely control my personal computer, ,the flashing line would not go awayThe support agent, "Ana Rosanna" requested I send her a picture of the model number and the service tag number - which I did immediately, and upon receipt of said photo, she advised me that I would receive a brand new replacement monitor in - business days, and that I was to return the defective monitor - at not charge to me in the box that the new monitor would come in The new monitor never cameI contacted Ana by replying to the last email she sent me confirming the issue, as it states I was to do, rather than call them,, and she replied by telling me "Dell cancelled the exchange" because they had no replacement of the
Ordered TV on 12/(order# [redacted] ) and was supposedly shipped on 12/via CEVA Logistics (tracking# [redacted] )Have now checked with Dell and they do not know the status or location of the orderChatted with customer service rep twice and emailed twice and still Dell cannot figure out where the order is or the status of it
ordered restore win key to fix computer Is only place to buy it Was lied to repeatedly about shipping date but was told by rep it could be sent NOW for $ I declined and was told wait wasnt that bad like a week Now its been a month and they keep sending me these things about continue or cancel and if I didnt always check my email it would have been cancelled due to their stupid automatic cancellations and I even spoke to a manager and said it would be shipped for freeMy card was supposed to be charged and they lied about that too from looking into my accountI seems DELL wants to harass me or something
I Called up Dell techical support to fix or to upgrade my laptop they refused to do anything for it and I got this laptop on November I want it Exchanged for a 2-in-also when I read it on the website I read it was a touch screen laptop with a foldable screen that is bend backwards I did not get that
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
The hard drive on my Dell laptop has crashed twice in months for no reason other than being defective The first time it was just after the year warranty ran out so I had to send my laptop to Dell and pay for the new hard drive The new hard drive I purchased crashed too but only after month this time Dell is claiming that, unlike the first hard drive that had a year warranty, this hard drive only has a day one I was on the phone with different people to try and resolve this issue and was disconnected times All of the people I talked to had very heavy accents and were difficult to understand The supervisor and manager that I talked to the last times just repeated the same statements over and over as if reading from a script The last one I talked to was extremely difficult to understandI told him this and that I wanted to be transferred to someone from Dell in the states that spoke understandable English He repeatedly refused to transfer me to anyone el
June I had a computer fail due to a bad motherboardDell technical support fixed the computer under warrantyLess than three months later I had the same trouble now the warranty is expired they won't repair the computer and don't have the parts
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!
I have contacted Dell four times across three different methods in an effort to receive a replacement charger under warranty, and they are refusing to process the order
dell tech support has been calling me and putting me under pressure to get my computer fixedi am under no obligation to be put in a corner to fix something I called dell and told what the problem wasthey were very nice to help me with the problem all want is for these people to stop putting under pressure to do something
5-30- To whom it may concern, Excuse me in advance for any grammatical or typing errorsI am not a professional writerI want to file a consumer complaint regarding a Dell computer that I purchased on March 5th, from [redacted] *** This computer is under warranty until May of 2018, not that it’s doing me any good After about weeks I was already having technical problems with this computer, but due to my work schedule it’s difficult to schedule phone calls with tech supportWhen I called [redacted] around the 15th of March, they told me it was too late to return the device and that I’d need to call Dell directly I phoned Dell, and after transfers to different reps, I was finally connected to the tech support line where I spoke with ***We did a screen share and he ran some diagnostic tests concluding that there was a problem with my disc/optical driveThis is the part that you load the DVD intoThis call was about hours long They gave me an S
I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
Good Afternoon, I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
The [redacted] ***(***) in [redacted] , **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs [redacted] , and [redacted] have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, [redacted] purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was [redacted] (ext [redacted] ) at ###-###-####She informed Mrs [redacted] and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
I ordered an Alienware Rat Dell online.But it was delayed again and againI need to ship my laptop asap my order number [redacted]
On Wednesday January 4th, I placed orders with Dell for SSD drives They all went through, all the money was pending in my credit account, and then they were cancelled days laterThe email I got days later stated it was a pricing errorI can understand a pricing error once in awhile and normally it involves a missing digit or perhaps numbers inversed however in this case it was just one item it was two completely different itemsDell makes it a habit of posting items at a low price and then cancelling the orders as it has happened over and over and over again My three order numbers and order totals are as follow: [redacted] $ [redacted] $ [redacted] $
I purchased a laptop from you in January I have had a lot of trouble with it and have sent it back to dell for repair and had a tech out to my homeThe tech was out a few days ago because one of my speakers wasn't workingHe fixed it and it worked that evening but the next morning when I turned it on I had no sound at allI finally got a response from the chat guy at dell after a day of waitingHe asked me if I was sure it was a hardware problem! I don't know what kind of problem it is I just want it fixed! I paid for pro support but I'm not getting much help from the dell guy All I asked for was a box to be sent out to me so I can return this laptopCan I get any help from you? His name is below [redacted] Client Technical Support Specialist Dell | ProSupport Chat
months ago Myself and dell.com had a problem that lingered for months then a guy called me and said he would sort it out and make it right with me he gave me a dollar coupon Was good for app months But when I tried to use it they wouldnt let me lied and lied and lied day after day here is only e mail sent to me I have plenty telling more of the ordeal > Dear ***, Thanks for your emailPlease be informed that we will not able to send coupon Thanks & Regards Dell Customer Care l Service Request | [redacted] Your telling me that in the year someone used my dollar coupon how ignorant is the dell team that would mean the dollar coupon that was given to me in January was years old and had already been given to someone else because [redacted] or what ever his name was then you telling me he gave me a used coupon in that was used in !!!! Duhhif you dont think that is stupi
I placed an order on November for a PSand was supposed to receive a $promotional e-giftcard as part of the orderThe Dell representatives I have contacted over the last two months have told me that the gift card was sent to the wrong email address (not mine) and they have been unable to issue a gift card to me
I contacted Dell gift card services to consolidate over $worth of Dell gift cards into oneThey recently decided to only let someone use one during a purchaseThey deactivated/emptied all of my gift cards and informed me that $was on one of themWhen asked further about the situation I was informed there was $on another [redacted] and [redacted] were the two customer service agents involved in outright stealing my money or misplacing it
I purchased a new monitor from Dell,Inc.website on Nov24,When I attached the monitor to my PC I noticed a white flashing line across the bottom of my screenOn Dec5, I contacted Dell technical support, and after hours of troubleshooting, including allowing the agent to remotely control my personal computer, ,the flashing line would not go awayThe support agent, "Ana Rosanna" requested I send her a picture of the model number and the service tag number - which I did immediately, and upon receipt of said photo, she advised me that I would receive a brand new replacement monitor in - business days, and that I was to return the defective monitor - at not charge to me in the box that the new monitor would come in The new monitor never cameI contacted Ana by replying to the last email she sent me confirming the issue, as it states I was to do, rather than call them,, and she replied by telling me "Dell cancelled the exchange" because they had no replacement of the
Ordered TV on 12/(order# [redacted] ) and was supposedly shipped on 12/via CEVA Logistics (tracking# [redacted] )Have now checked with Dell and they do not know the status or location of the orderChatted with customer service rep twice and emailed twice and still Dell cannot figure out where the order is or the status of it
ordered restore win key to fix computer Is only place to buy it Was lied to repeatedly about shipping date but was told by rep it could be sent NOW for $ I declined and was told wait wasnt that bad like a week Now its been a month and they keep sending me these things about continue or cancel and if I didnt always check my email it would have been cancelled due to their stupid automatic cancellations and I even spoke to a manager and said it would be shipped for freeMy card was supposed to be charged and they lied about that too from looking into my accountI seems DELL wants to harass me or something
I Called up Dell techical support to fix or to upgrade my laptop they refused to do anything for it and I got this laptop on November I want it Exchanged for a 2-in-also when I read it on the website I read it was a touch screen laptop with a foldable screen that is bend backwards I did not get that
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
The hard drive on my Dell laptop has crashed twice in months for no reason other than being defective The first time it was just after the year warranty ran out so I had to send my laptop to Dell and pay for the new hard drive The new hard drive I purchased crashed too but only after month this time Dell is claiming that, unlike the first hard drive that had a year warranty, this hard drive only has a day one I was on the phone with different people to try and resolve this issue and was disconnected times All of the people I talked to had very heavy accents and were difficult to understand The supervisor and manager that I talked to the last times just repeated the same statements over and over as if reading from a script The last one I talked to was extremely difficult to understandI told him this and that I wanted to be transferred to someone from Dell in the states that spoke understandable English He repeatedly refused to transfer me to anyone el
June I had a computer fail due to a bad motherboardDell technical support fixed the computer under warrantyLess than three months later I had the same trouble now the warranty is expired they won't repair the computer and don't have the parts
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!