The [redacted] ***(***) in [redacted] , **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs [redacted] , and [redacted] have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, [redacted] purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was [redacted] (ext [redacted] ) at ###-###-####She informed Mrs [redacted] and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
Dell charged my account for tech support I NEVER asked for or authorizedI tried for YEARS to get it removed, they kept putting me off and eventually turned me over to a collection agency that actually tried to help, I guess Dell didn't like the outcome and turned me over to a second collection company I sent them the same info, and once again , obviously Dell was not happy, and today they have turned me over to a third please find as follows, the email I have sent to ALL THREE collection agenies To Whom it may concern: Regarding Dell Preferred account # [redacted] In October I was charged a fee of approximately $for "Tech SupportI NEVER , requestedI never received tech support nor did I EVER authorize the chargeI called Dell and explained the situation they promised to rectify the issue I continued in the meantime to make payments to keep from ruining my credit until the issue was resolvedAs you can see it is STILL an ongoing p
On 12/30, I ordered a computer and two pieces of digital software Corel Paint Pro and Microsoft Office I had to cancel the entire order and was promptly refunded the amount for the computer, but am still waiting after weeks of runaround excuses to receive the refunds for the unused digital software I even wrote [redacted] an email detailing the ridiculous amount of back and forth phone calls and emails about the empty promises concerning these refunds
5-30- To whom it may concern, Excuse me in advance for any grammatical or typing errorsI am not a professional writerI want to file a consumer complaint regarding a Dell computer that I purchased on March 5th, from [redacted] *** This computer is under warranty until May of 2018, not that it’s doing me any good After about weeks I was already having technical problems with this computer, but due to my work schedule it’s difficult to schedule phone calls with tech supportWhen I called [redacted] around the 15th of March, they told me it was too late to return the device and that I’d need to call Dell directly I phoned Dell, and after transfers to different reps, I was finally connected to the tech support line where I spoke with ***We did a screen share and he ran some diagnostic tests concluding that there was a problem with my disc/optical driveThis is the part that you load the DVD intoThis call was about hours long They gave me an S
Good Afternoon, I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
All these years I loved this companyNot anymoreBought a brand new XPS three months agoWorst experience everOn the 32nd day, the mother board needed changingTook them days to change itToday the hard driveI don't know how long it is going to stay thereTwice in the shop in two monthsNot to mention constant loss of wireless transmissionI did not even bother to mention that to themPaid $for it, I can't use it and I can't even return itThey don't even bother to apologizeImagine paying this much and not being able to use it when you need it I can't believe I made this mistakeThis is a deficient product
I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
dell tech support has been calling me and putting me under pressure to get my computer fixedi am under no obligation to be put in a corner to fix something I called dell and told what the problem wasthey were very nice to help me with the problem all want is for these people to stop putting under pressure to do something
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
I received a brand new XPS laptop yesterday and paid for MSOffice Home and Student The activation code that Dell sent to me has already been used and redeemed by someone else To be honest, this is fraud and illegal If I was to willy nilly go out and just steal a code that is a federal offense But what about Dell selling me an already redeemed product code? That's now illegal? What protection do consumers have against these corporations? This sis stealing my hard earned money, and when I call - well we will have an answer for you in hours Not a resolution, a response If I stole a code - within hours I'd have the authorities at my door locking me up
ordered restore win key to fix computer Is only place to buy it Was lied to repeatedly about shipping date but was told by rep it could be sent NOW for $ I declined and was told wait wasnt that bad like a week Now its been a month and they keep sending me these things about continue or cancel and if I didnt always check my email it would have been cancelled due to their stupid automatic cancellations and I even spoke to a manager and said it would be shipped for freeMy card was supposed to be charged and they lied about that too from looking into my accountI seems DELL wants to harass me or something
I Called up Dell techical support to fix or to upgrade my laptop they refused to do anything for it and I got this laptop on November I want it Exchanged for a 2-in-also when I read it on the website I read it was a touch screen laptop with a foldable screen that is bend backwards I did not get that
I purchased a new monitor from Dell,Inc.website on Nov24,When I attached the monitor to my PC I noticed a white flashing line across the bottom of my screenOn Dec5, I contacted Dell technical support, and after hours of troubleshooting, including allowing the agent to remotely control my personal computer, ,the flashing line would not go awayThe support agent, "Ana Rosanna" requested I send her a picture of the model number and the service tag number - which I did immediately, and upon receipt of said photo, she advised me that I would receive a brand new replacement monitor in - business days, and that I was to return the defective monitor - at not charge to me in the box that the new monitor would come in The new monitor never cameI contacted Ana by replying to the last email she sent me confirming the issue, as it states I was to do, rather than call them,, and she replied by telling me "Dell cancelled the exchange" because they had no replacement of the
June I had a computer fail due to a bad motherboardDell technical support fixed the computer under warrantyLess than three months later I had the same trouble now the warranty is expired they won't repair the computer and don't have the parts
went on web site to up and order a new wireless router I was sold a router that was years old called in customer care witch hours and finely got a return label to return this year old router and was told they would send me out a new replacement made in next day shipping well that did not happen I had to call back and go through all the explanation again and a hour call to get the rep to tell me the order was still in processing so he did what ever and got it shipped the next day only to get the 2nd router the is again years old ? so then I got back on the phone more hour only to be made out like I don't know what I am talking about and for the rep to try and sell me a much more expensive router not even trying to resolve my issue
I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam
The hard drive on my Dell laptop has crashed twice in months for no reason other than being defective The first time it was just after the year warranty ran out so I had to send my laptop to Dell and pay for the new hard drive The new hard drive I purchased crashed too but only after month this time Dell is claiming that, unlike the first hard drive that had a year warranty, this hard drive only has a day one I was on the phone with different people to try and resolve this issue and was disconnected times All of the people I talked to had very heavy accents and were difficult to understand The supervisor and manager that I talked to the last times just repeated the same statements over and over as if reading from a script The last one I talked to was extremely difficult to understandI told him this and that I wanted to be transferred to someone from Dell in the states that spoke understandable English He repeatedly refused to transfer me to anyone el
I purchased a laptop from you in January I have had a lot of trouble with it and have sent it back to dell for repair and had a tech out to my homeThe tech was out a few days ago because one of my speakers wasn't workingHe fixed it and it worked that evening but the next morning when I turned it on I had no sound at allI finally got a response from the chat guy at dell after a day of waitingHe asked me if I was sure it was a hardware problem! I don't know what kind of problem it is I just want it fixed! I paid for pro support but I'm not getting much help from the dell guy All I asked for was a box to be sent out to me so I can return this laptopCan I get any help from you? His name is below [redacted] Client Technical Support Specialist Dell | ProSupport Chat
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!
The [redacted] ***(***) in [redacted] , **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs [redacted] , and [redacted] have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, [redacted] purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was [redacted] (ext [redacted] ) at ###-###-####She informed Mrs [redacted] and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
Dell charged my account for tech support I NEVER asked for or authorizedI tried for YEARS to get it removed, they kept putting me off and eventually turned me over to a collection agency that actually tried to help, I guess Dell didn't like the outcome and turned me over to a second collection company I sent them the same info, and once again , obviously Dell was not happy, and today they have turned me over to a third please find as follows, the email I have sent to ALL THREE collection agenies To Whom it may concern: Regarding Dell Preferred account # [redacted] In October I was charged a fee of approximately $for "Tech SupportI NEVER , requestedI never received tech support nor did I EVER authorize the chargeI called Dell and explained the situation they promised to rectify the issue I continued in the meantime to make payments to keep from ruining my credit until the issue was resolvedAs you can see it is STILL an ongoing p
On 12/30, I ordered a computer and two pieces of digital software Corel Paint Pro and Microsoft Office I had to cancel the entire order and was promptly refunded the amount for the computer, but am still waiting after weeks of runaround excuses to receive the refunds for the unused digital software I even wrote [redacted] an email detailing the ridiculous amount of back and forth phone calls and emails about the empty promises concerning these refunds
5-30- To whom it may concern, Excuse me in advance for any grammatical or typing errorsI am not a professional writerI want to file a consumer complaint regarding a Dell computer that I purchased on March 5th, from [redacted] *** This computer is under warranty until May of 2018, not that it’s doing me any good After about weeks I was already having technical problems with this computer, but due to my work schedule it’s difficult to schedule phone calls with tech supportWhen I called [redacted] around the 15th of March, they told me it was too late to return the device and that I’d need to call Dell directly I phoned Dell, and after transfers to different reps, I was finally connected to the tech support line where I spoke with ***We did a screen share and he ran some diagnostic tests concluding that there was a problem with my disc/optical driveThis is the part that you load the DVD intoThis call was about hours long They gave me an S
Good Afternoon, I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
All these years I loved this companyNot anymoreBought a brand new XPS three months agoWorst experience everOn the 32nd day, the mother board needed changingTook them days to change itToday the hard driveI don't know how long it is going to stay thereTwice in the shop in two monthsNot to mention constant loss of wireless transmissionI did not even bother to mention that to themPaid $for it, I can't use it and I can't even return itThey don't even bother to apologizeImagine paying this much and not being able to use it when you need it I can't believe I made this mistakeThis is a deficient product
I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
dell tech support has been calling me and putting me under pressure to get my computer fixedi am under no obligation to be put in a corner to fix something I called dell and told what the problem wasthey were very nice to help me with the problem all want is for these people to stop putting under pressure to do something
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
I received a brand new XPS laptop yesterday and paid for MSOffice Home and Student The activation code that Dell sent to me has already been used and redeemed by someone else To be honest, this is fraud and illegal If I was to willy nilly go out and just steal a code that is a federal offense But what about Dell selling me an already redeemed product code? That's now illegal? What protection do consumers have against these corporations? This sis stealing my hard earned money, and when I call - well we will have an answer for you in hours Not a resolution, a response If I stole a code - within hours I'd have the authorities at my door locking me up
ordered restore win key to fix computer Is only place to buy it Was lied to repeatedly about shipping date but was told by rep it could be sent NOW for $ I declined and was told wait wasnt that bad like a week Now its been a month and they keep sending me these things about continue or cancel and if I didnt always check my email it would have been cancelled due to their stupid automatic cancellations and I even spoke to a manager and said it would be shipped for freeMy card was supposed to be charged and they lied about that too from looking into my accountI seems DELL wants to harass me or something
I Called up Dell techical support to fix or to upgrade my laptop they refused to do anything for it and I got this laptop on November I want it Exchanged for a 2-in-also when I read it on the website I read it was a touch screen laptop with a foldable screen that is bend backwards I did not get that
I purchased a new monitor from Dell,Inc.website on Nov24,When I attached the monitor to my PC I noticed a white flashing line across the bottom of my screenOn Dec5, I contacted Dell technical support, and after hours of troubleshooting, including allowing the agent to remotely control my personal computer, ,the flashing line would not go awayThe support agent, "Ana Rosanna" requested I send her a picture of the model number and the service tag number - which I did immediately, and upon receipt of said photo, she advised me that I would receive a brand new replacement monitor in - business days, and that I was to return the defective monitor - at not charge to me in the box that the new monitor would come in The new monitor never cameI contacted Ana by replying to the last email she sent me confirming the issue, as it states I was to do, rather than call them,, and she replied by telling me "Dell cancelled the exchange" because they had no replacement of the
June I had a computer fail due to a bad motherboardDell technical support fixed the computer under warrantyLess than three months later I had the same trouble now the warranty is expired they won't repair the computer and don't have the parts
went on web site to up and order a new wireless router I was sold a router that was years old called in customer care witch hours and finely got a return label to return this year old router and was told they would send me out a new replacement made in next day shipping well that did not happen I had to call back and go through all the explanation again and a hour call to get the rep to tell me the order was still in processing so he did what ever and got it shipped the next day only to get the 2nd router the is again years old ? so then I got back on the phone more hour only to be made out like I don't know what I am talking about and for the rep to try and sell me a much more expensive router not even trying to resolve my issue
I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam
The hard drive on my Dell laptop has crashed twice in months for no reason other than being defective The first time it was just after the year warranty ran out so I had to send my laptop to Dell and pay for the new hard drive The new hard drive I purchased crashed too but only after month this time Dell is claiming that, unlike the first hard drive that had a year warranty, this hard drive only has a day one I was on the phone with different people to try and resolve this issue and was disconnected times All of the people I talked to had very heavy accents and were difficult to understand The supervisor and manager that I talked to the last times just repeated the same statements over and over as if reading from a script The last one I talked to was extremely difficult to understandI told him this and that I wanted to be transferred to someone from Dell in the states that spoke understandable English He repeatedly refused to transfer me to anyone el
I purchased a laptop from you in January I have had a lot of trouble with it and have sent it back to dell for repair and had a tech out to my homeThe tech was out a few days ago because one of my speakers wasn't workingHe fixed it and it worked that evening but the next morning when I turned it on I had no sound at allI finally got a response from the chat guy at dell after a day of waitingHe asked me if I was sure it was a hardware problem! I don't know what kind of problem it is I just want it fixed! I paid for pro support but I'm not getting much help from the dell guy All I asked for was a box to be sent out to me so I can return this laptopCan I get any help from you? His name is below [redacted] Client Technical Support Specialist Dell | ProSupport Chat
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
I purchased a computer from Dell, Inc in December This product is still under warranty and at first I was told the hard drive was corrupted so they sent out a technician who replaced Now it won't even reinstall the software I called back and have been told that now the operating system is corrupted I have spent HOURS on the phone with technical support that has told me they do not know what is wrong and rude customer service associates Nothing has been resolved and I have been transferred all around the world trying to resolve this to no avail!!!