Alienware laptop spent $in less than a year the audio stopped working properly and the the hard drive needed a complete replacement after spending $on the online remote help service they offered that did nothingThey said I didn't have to pay if it didn't fix it the problemIt wasn't fixed I still paid for itOther products I bought from there also broke very fastCustomer service is the worst I've ever encounteredPlease save yourself high interest rates for bad quality and service don't shop there
On August 9, I ordered a Dell Inspiron Series Windows laptop computer to replace my Dell model that had failedAt that time Dell was having many “Back to School” sales and many computers were greatly discountedI chose that computer from Dell’s online pages and chose it because of how it was equipped and the price which was $ I received a confirmation of the order on August 9thI was assigned Order # [redacted] Along with the confirmation I received a detailed parts list of what I would receive in my laptopMy order indicated Dell Purchase ID [redacted] It also said my Shipping Method was 3-Business DaysHowever, it did say that the delivery day would be 8/24/It was a delivery date that was further out than I wantedI needed the computer to replace my failed Dell model However, given the configuration and price I was willing to wait A few days after placing the order I called to see if I could add an external software package
I starting to disappointed with Dell repair centerThey didn’t do what I ask, they told me they [redacted] take care of it but failedThe reason I send my laptop to them because when I carry laptop and left side cracked and I am covered by premium warranty support include accidentNow, dell repair center keep in touch with me is very good but their service need to improveLet me give you timelineOn Friday they received my laptop and ready for repairWhich is all good Monday, dell contacted me that they need my permission to format my laptop and I gave permissionThey said laptop will send back on Monday night for overnightAnd I was likeo k with that Tuesday, I checked the repair status and still in repairI started little concern, they told me daughter board failure and will do repair and should be done by 4pm so I waited until 5pm (EST) and for CSTThey said battery failure and daughter board work fineNow they said battery current not in stockI asked them i
I received a brand new XPS laptop yesterday and paid for MSOffice Home and Student The activation code that Dell sent to me has already been used and redeemed by someone else To be honest, this is fraud and illegal If I was to willy nilly go out and just steal a code that is a federal offense But what about Dell selling me an already redeemed product code? That's now illegal? What protection do consumers have against these corporations? This sis stealing my hard earned money, and when I call - well we will have an answer for you in hours Not a resolution, a response If I stole a code - within hours I'd have the authorities at my door locking me up
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
went on web site to up and order a new wireless router I was sold a router that was years old called in customer care witch hours and finely got a return label to return this year old router and was told they would send me out a new replacement made in next day shipping well that did not happen I had to call back and go through all the explanation again and a hour call to get the rep to tell me the order was still in processing so he did what ever and got it shipped the next day only to get the 2nd router the is again years old ? so then I got back on the phone more hour only to be made out like I don't know what I am talking about and for the rep to try and sell me a much more expensive router not even trying to resolve my issue
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
Within months of owning the computer I purchased, it failedIt was sent to dell for repairsmonths after, it failed again, with the exact same issue they said was repairedThey want to charge me 250$ to repair the issue that they said already repaired, and will not take the computer back and refund my money
Pilot, the carrier, has advised me that sincer last Friday, they have been unable to pick up the item I have paid for, because Dell or its local rep, do not have it ready for freight I have sent Dell numerous emails and had a chat this morning with one of their reps, who, as is always the case, doesn’t understand English “ Third sendingNOTHING IS HAPPENING BECAUSE THE ITEMS ARE NOT READY TO BE PICKED UP, AGAISPOKE DIRECTLY TO PILOT, THE SHIPPER THIS MORNINGSOMEONE ANSWER ME PLEASERe: Automatic reply: Dell Order Has Been Confirmed for Dell Purchase ID: 2006746778864.” Either the carrier is lying, which I do not believe or there’s some other answer to where my items isDell says it was picked up Friday and will be delivered tomorrow
I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
My girlfriend and I both purchased the new Dell XPS in May Upon arrival, my girlfriends laptop was totally fine but mine had some issues with the screenI filed a complaint with Dell but never had the time to send in the laptopOnce I eventually booked a long trip outside of the country I had decided to send my laptop in for repair as I needed the laptop to be fully functional on the tripWhen I sent my laptop in, the laptop had some very special stickers on the cover which I asked the advisor working with me if I need to remove them as I would not want to lose thoseThe advisor said not to as they would send them back to me (they replaced the entire cover and recycled the part Instead of telling me or saving the stickers, so I lost those)The laptop had some issues with the keyboard as well, which I mentioned to the advisor so they can fixWhen the laptop arrives back to me, the keyboard was not fixed and the laptop came back with glue all over it, scratches everywhere, an
I bought a brand new allienware computer at the end of June for $I also paid for year of premium warranty support By October a motherboard had to be replaced a tech was sent and he replaced the motherboardProblems continued to arise and after countless hours of my time on the phone, their time on my comouter, and on my own trying to fix the issue they sent a hardrive for me to replace I did this the computer still didn't work after a number of more steps trying to fix the computer on the software end they finally agreed to accept my laptop being sent in for repairs I was sent back the laptop after "repairs" and was told they replaced the hard drive and fixed the problemThe computer crashed Don first startup after being on the phone an hour or so I was finally able to get the computer to work that nightIt stopped working the next dayAnd has not been working since I Contacted dell about this and after half an hour of arguing with a representative that I did have
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
I ordered an XPS from dell and within the warranty period the laptop stopped chargingI contacted dell and mailed my laptop in for repairI got it back and the same problem arose again around the two month markI contacted customer support again and this time emphasized that the same problem has occured before and maybe try checking if it is truly fixed before sending it back to meThe Dell representative stated that she would talk to the repair depot personally to make sure the issue is resolvedI got the laptop back and it failed after one monthI contacted Dell another time and the issue got escalated to Advanced ResolutionThey sent out a repair technician to fix my laptopThe repair attempt was unsuccessful and I am still stuck with a laptop that does not workAs of now, there have been unsuccessful repair attempts and I am growing tired of dealing with DellI am currently pursuing a degree in Computer Science and not having a working laptop is a difficult affairT
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
I have ordered SSDs from Dell on January 4th, One order being $and one with $I had received a shipment email the day after the order date including the tracking numbersAs I check tracking, I have seen that a delivery address change has been requested via UPS trackingI was shockedI wait three days later suspecting that someone at Dell decided to reroute the package which they didI called Dell on Friday the 13th of January regarding my orderThe customer service representative stated there was a recall with the SSDs which was a complete lieI suspected it could've been a pricing mistakeThe representative told me he has issued refund which will take 7-days (not including business days)I call days after which was the 24th of January and the new repress [redacted] on the phone stated that I should get my refund within 48-hoursIt is now the 27th and more than hours have passed byI call again and the new representative stated that he will issue a
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I placed an order for an expensive top-of-the-line laptop and when I didn't receive notice it had shipped, I decided to check on the status and found my order was "on hold due to an internal error," which I was never notified aboutI called customer service and was told the issue had been resolved and that it wouldn't impact the delivery time, which I had also paid extra to expedite because I'm moving soonAlthough the first of a series of customer service representatives I could barely understand assured me I would receive it on time, he wrapped up the phone call by saying my order should be processed within hours, which would definitely impact the delivery as scheduledSo I called back to speak to someone else and was told that particular issue can't be corrected and that I would need to cancel my order and place it againThis was so far from what the first person told me that I tried a third time in the chat tool, only to have the internal error and hold status fed to me again one fragmented like of broken English at a timeFinally, I tried to email customer service and kept getting an error message from Dell's websiteI've cancelled my order and I will never do business with Dell againI wouldn't tolerate this level of service anywhere, but least of all when you're spending a significant amount of money and paying extra to get your product faster
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
Alienware laptop spent $in less than a year the audio stopped working properly and the the hard drive needed a complete replacement after spending $on the online remote help service they offered that did nothingThey said I didn't have to pay if it didn't fix it the problemIt wasn't fixed I still paid for itOther products I bought from there also broke very fastCustomer service is the worst I've ever encounteredPlease save yourself high interest rates for bad quality and service don't shop there
On August 9, I ordered a Dell Inspiron Series Windows laptop computer to replace my Dell model that had failedAt that time Dell was having many “Back to School” sales and many computers were greatly discountedI chose that computer from Dell’s online pages and chose it because of how it was equipped and the price which was $ I received a confirmation of the order on August 9thI was assigned Order # [redacted] Along with the confirmation I received a detailed parts list of what I would receive in my laptopMy order indicated Dell Purchase ID [redacted] It also said my Shipping Method was 3-Business DaysHowever, it did say that the delivery day would be 8/24/It was a delivery date that was further out than I wantedI needed the computer to replace my failed Dell model However, given the configuration and price I was willing to wait A few days after placing the order I called to see if I could add an external software package
I starting to disappointed with Dell repair centerThey didn’t do what I ask, they told me they [redacted] take care of it but failedThe reason I send my laptop to them because when I carry laptop and left side cracked and I am covered by premium warranty support include accidentNow, dell repair center keep in touch with me is very good but their service need to improveLet me give you timelineOn Friday they received my laptop and ready for repairWhich is all good Monday, dell contacted me that they need my permission to format my laptop and I gave permissionThey said laptop will send back on Monday night for overnightAnd I was likeo k with that Tuesday, I checked the repair status and still in repairI started little concern, they told me daughter board failure and will do repair and should be done by 4pm so I waited until 5pm (EST) and for CSTThey said battery failure and daughter board work fineNow they said battery current not in stockI asked them i
I received a brand new XPS laptop yesterday and paid for MSOffice Home and Student The activation code that Dell sent to me has already been used and redeemed by someone else To be honest, this is fraud and illegal If I was to willy nilly go out and just steal a code that is a federal offense But what about Dell selling me an already redeemed product code? That's now illegal? What protection do consumers have against these corporations? This sis stealing my hard earned money, and when I call - well we will have an answer for you in hours Not a resolution, a response If I stole a code - within hours I'd have the authorities at my door locking me up
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
went on web site to up and order a new wireless router I was sold a router that was years old called in customer care witch hours and finely got a return label to return this year old router and was told they would send me out a new replacement made in next day shipping well that did not happen I had to call back and go through all the explanation again and a hour call to get the rep to tell me the order was still in processing so he did what ever and got it shipped the next day only to get the 2nd router the is again years old ? so then I got back on the phone more hour only to be made out like I don't know what I am talking about and for the rep to try and sell me a much more expensive router not even trying to resolve my issue
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
Within months of owning the computer I purchased, it failedIt was sent to dell for repairsmonths after, it failed again, with the exact same issue they said was repairedThey want to charge me 250$ to repair the issue that they said already repaired, and will not take the computer back and refund my money
Pilot, the carrier, has advised me that sincer last Friday, they have been unable to pick up the item I have paid for, because Dell or its local rep, do not have it ready for freight I have sent Dell numerous emails and had a chat this morning with one of their reps, who, as is always the case, doesn’t understand English “ Third sendingNOTHING IS HAPPENING BECAUSE THE ITEMS ARE NOT READY TO BE PICKED UP, AGAISPOKE DIRECTLY TO PILOT, THE SHIPPER THIS MORNINGSOMEONE ANSWER ME PLEASERe: Automatic reply: Dell Order Has Been Confirmed for Dell Purchase ID: 2006746778864.” Either the carrier is lying, which I do not believe or there’s some other answer to where my items isDell says it was picked up Friday and will be delivered tomorrow
I ordered LG television through Dell Inc online for Christmas holidayThe order was placed on 12/12/I contacted them today to initiate a return and was told since the order was placed on Dec the day window has expiredThis is not fair because the gift was not set up until after ChristmasI live in GA and we have had inclement weather since Christmas and New YearsI just want to return this merchandise since the resolution does not has clarityAlso, I called on 12-for warranty to be placed on TV but I was disconnected times via phone and times todayThis company has audacity to have sub par return policy but cannot provide adequate assistance for customer serviceThis is a scam
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
My girlfriend and I both purchased the new Dell XPS in May Upon arrival, my girlfriends laptop was totally fine but mine had some issues with the screenI filed a complaint with Dell but never had the time to send in the laptopOnce I eventually booked a long trip outside of the country I had decided to send my laptop in for repair as I needed the laptop to be fully functional on the tripWhen I sent my laptop in, the laptop had some very special stickers on the cover which I asked the advisor working with me if I need to remove them as I would not want to lose thoseThe advisor said not to as they would send them back to me (they replaced the entire cover and recycled the part Instead of telling me or saving the stickers, so I lost those)The laptop had some issues with the keyboard as well, which I mentioned to the advisor so they can fixWhen the laptop arrives back to me, the keyboard was not fixed and the laptop came back with glue all over it, scratches everywhere, an
I bought a brand new allienware computer at the end of June for $I also paid for year of premium warranty support By October a motherboard had to be replaced a tech was sent and he replaced the motherboardProblems continued to arise and after countless hours of my time on the phone, their time on my comouter, and on my own trying to fix the issue they sent a hardrive for me to replace I did this the computer still didn't work after a number of more steps trying to fix the computer on the software end they finally agreed to accept my laptop being sent in for repairs I was sent back the laptop after "repairs" and was told they replaced the hard drive and fixed the problemThe computer crashed Don first startup after being on the phone an hour or so I was finally able to get the computer to work that nightIt stopped working the next dayAnd has not been working since I Contacted dell about this and after half an hour of arguing with a representative that I did have
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
I ordered an XPS from dell and within the warranty period the laptop stopped chargingI contacted dell and mailed my laptop in for repairI got it back and the same problem arose again around the two month markI contacted customer support again and this time emphasized that the same problem has occured before and maybe try checking if it is truly fixed before sending it back to meThe Dell representative stated that she would talk to the repair depot personally to make sure the issue is resolvedI got the laptop back and it failed after one monthI contacted Dell another time and the issue got escalated to Advanced ResolutionThey sent out a repair technician to fix my laptopThe repair attempt was unsuccessful and I am still stuck with a laptop that does not workAs of now, there have been unsuccessful repair attempts and I am growing tired of dealing with DellI am currently pursuing a degree in Computer Science and not having a working laptop is a difficult affairT
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
I have ordered SSDs from Dell on January 4th, One order being $and one with $I had received a shipment email the day after the order date including the tracking numbersAs I check tracking, I have seen that a delivery address change has been requested via UPS trackingI was shockedI wait three days later suspecting that someone at Dell decided to reroute the package which they didI called Dell on Friday the 13th of January regarding my orderThe customer service representative stated there was a recall with the SSDs which was a complete lieI suspected it could've been a pricing mistakeThe representative told me he has issued refund which will take 7-days (not including business days)I call days after which was the 24th of January and the new repress [redacted] on the phone stated that I should get my refund within 48-hoursIt is now the 27th and more than hours have passed byI call again and the new representative stated that he will issue a
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I placed an order for an expensive top-of-the-line laptop and when I didn't receive notice it had shipped, I decided to check on the status and found my order was "on hold due to an internal error," which I was never notified aboutI called customer service and was told the issue had been resolved and that it wouldn't impact the delivery time, which I had also paid extra to expedite because I'm moving soonAlthough the first of a series of customer service representatives I could barely understand assured me I would receive it on time, he wrapped up the phone call by saying my order should be processed within hours, which would definitely impact the delivery as scheduledSo I called back to speak to someone else and was told that particular issue can't be corrected and that I would need to cancel my order and place it againThis was so far from what the first person told me that I tried a third time in the chat tool, only to have the internal error and hold status fed to me again one fragmented like of broken English at a timeFinally, I tried to email customer service and kept getting an error message from Dell's websiteI've cancelled my order and I will never do business with Dell againI wouldn't tolerate this level of service anywhere, but least of all when you're spending a significant amount of money and paying extra to get your product faster
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives