Within months of owning the computer I purchased, it failedIt was sent to dell for repairsmonths after, it failed again, with the exact same issue they said was repairedThey want to charge me 250$ to repair the issue that they said already repaired, and will not take the computer back and refund my money
I placed an order on November for a PSand was supposed to receive a $promotional e-giftcard as part of the orderThe Dell representatives I have contacted over the last two months have told me that the gift card was sent to the wrong email address (not mine) and they have been unable to issue a gift card to me
months ago Myself and dell.com had a problem that lingered for months then a guy called me and said he would sort it out and make it right with me he gave me a dollar coupon Was good for app months But when I tried to use it they wouldnt let me lied and lied and lied day after day here is only e mail sent to me I have plenty telling more of the ordeal > Dear ***, Thanks for your emailPlease be informed that we will not able to send coupon Thanks & Regards Dell Customer Care l Service Request | [redacted] Your telling me that in the year someone used my dollar coupon how ignorant is the dell team that would mean the dollar coupon that was given to me in January was years old and had already been given to someone else because [redacted] or what ever his name was then you telling me he gave me a used coupon in that was used in !!!! Duhhif you dont think that is stupi
Ordered TV on 12/(order# [redacted] ) and was supposedly shipped on 12/via CEVA Logistics (tracking# [redacted] )Have now checked with Dell and they do not know the status or location of the orderChatted with customer service rep twice and emailed twice and still Dell cannot figure out where the order is or the status of it
Alienware laptop spent $in less than a year the audio stopped working properly and the the hard drive needed a complete replacement after spending $on the online remote help service they offered that did nothingThey said I didn't have to pay if it didn't fix it the problemIt wasn't fixed I still paid for itOther products I bought from there also broke very fastCustomer service is the worst I've ever encounteredPlease save yourself high interest rates for bad quality and service don't shop there
I starting to disappointed with Dell repair centerThey didn’t do what I ask, they told me they [redacted] take care of it but failedThe reason I send my laptop to them because when I carry laptop and left side cracked and I am covered by premium warranty support include accidentNow, dell repair center keep in touch with me is very good but their service need to improveLet me give you timelineOn Friday they received my laptop and ready for repairWhich is all good Monday, dell contacted me that they need my permission to format my laptop and I gave permissionThey said laptop will send back on Monday night for overnightAnd I was likeo k with that Tuesday, I checked the repair status and still in repairI started little concern, they told me daughter board failure and will do repair and should be done by 4pm so I waited until 5pm (EST) and for CSTThey said battery failure and daughter board work fineNow they said battery current not in stockI asked them i
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
On August 9, I ordered a Dell Inspiron Series Windows laptop computer to replace my Dell model that had failedAt that time Dell was having many “Back to School” sales and many computers were greatly discountedI chose that computer from Dell’s online pages and chose it because of how it was equipped and the price which was $ I received a confirmation of the order on August 9thI was assigned Order # [redacted] Along with the confirmation I received a detailed parts list of what I would receive in my laptopMy order indicated Dell Purchase ID [redacted] It also said my Shipping Method was 3-Business DaysHowever, it did say that the delivery day would be 8/24/It was a delivery date that was further out than I wantedI needed the computer to replace my failed Dell model However, given the configuration and price I was willing to wait A few days after placing the order I called to see if I could add an external software package
I contacted Dell gift card services to consolidate over $worth of Dell gift cards into oneThey recently decided to only let someone use one during a purchaseThey deactivated/emptied all of my gift cards and informed me that $was on one of themWhen asked further about the situation I was informed there was $on another [redacted] and [redacted] were the two customer service agents involved in outright stealing my money or misplacing it
Pilot, the carrier, has advised me that sincer last Friday, they have been unable to pick up the item I have paid for, because Dell or its local rep, do not have it ready for freight I have sent Dell numerous emails and had a chat this morning with one of their reps, who, as is always the case, doesn’t understand English “ Third sendingNOTHING IS HAPPENING BECAUSE THE ITEMS ARE NOT READY TO BE PICKED UP, AGAISPOKE DIRECTLY TO PILOT, THE SHIPPER THIS MORNINGSOMEONE ANSWER ME PLEASERe: Automatic reply: Dell Order Has Been Confirmed for Dell Purchase ID: 2006746778864.” Either the carrier is lying, which I do not believe or there’s some other answer to where my items isDell says it was picked up Friday and will be delivered tomorrow
I bought a brand new allienware computer at the end of June for $I also paid for year of premium warranty support By October a motherboard had to be replaced a tech was sent and he replaced the motherboardProblems continued to arise and after countless hours of my time on the phone, their time on my comouter, and on my own trying to fix the issue they sent a hardrive for me to replace I did this the computer still didn't work after a number of more steps trying to fix the computer on the software end they finally agreed to accept my laptop being sent in for repairs I was sent back the laptop after "repairs" and was told they replaced the hard drive and fixed the problemThe computer crashed Don first startup after being on the phone an hour or so I was finally able to get the computer to work that nightIt stopped working the next dayAnd has not been working since I Contacted dell about this and after half an hour of arguing with a representative that I did have
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I placed an order I was told that the order had been cancelled So I placed the order again Then both of the orders were processed and I received two computers and two charges Dell would not refund the amount to my credit card until they receive one of the computers back It took hours to get to this point They tell me it could be several weeks after they receive the computer back before I see a credit to my card Since it was their error, I feel like they should go ahead and credit the amount immediately
I returned an item to Dell for a full refund on 2/16/No refund has yet been received I have called and emailed multiple timesI keep getting the run around and am finally frustrated to the point I wish to file a formal complaint
I have ordered SSDs from Dell on January 4th, One order being $and one with $I had received a shipment email the day after the order date including the tracking numbersAs I check tracking, I have seen that a delivery address change has been requested via UPS trackingI was shockedI wait three days later suspecting that someone at Dell decided to reroute the package which they didI called Dell on Friday the 13th of January regarding my orderThe customer service representative stated there was a recall with the SSDs which was a complete lieI suspected it could've been a pricing mistakeThe representative told me he has issued refund which will take 7-days (not including business days)I call days after which was the 24th of January and the new repress [redacted] on the phone stated that I should get my refund within 48-hoursIt is now the 27th and more than hours have passed byI call again and the new representative stated that he will issue a
I ordered an XPS from dell and within the warranty period the laptop stopped chargingI contacted dell and mailed my laptop in for repairI got it back and the same problem arose again around the two month markI contacted customer support again and this time emphasized that the same problem has occured before and maybe try checking if it is truly fixed before sending it back to meThe Dell representative stated that she would talk to the repair depot personally to make sure the issue is resolvedI got the laptop back and it failed after one monthI contacted Dell another time and the issue got escalated to Advanced ResolutionThey sent out a repair technician to fix my laptopThe repair attempt was unsuccessful and I am still stuck with a laptop that does not workAs of now, there have been unsuccessful repair attempts and I am growing tired of dealing with DellI am currently pursuing a degree in Computer Science and not having a working laptop is a difficult affairT
Had to get an out of warranty support PC wouldn't work Paid $ Then another$for operating system USB mailed to me Numerous calls and support agents Reinstalled myself with supportWindows wouldn't updateSupport downloaded fixIt worked but now computer stuck and won't install updates after hours it hasn't movedI can't access web or anythingSupport called told me to wait
I placed an order for an expensive top-of-the-line laptop and when I didn't receive notice it had shipped, I decided to check on the status and found my order was "on hold due to an internal error," which I was never notified aboutI called customer service and was told the issue had been resolved and that it wouldn't impact the delivery time, which I had also paid extra to expedite because I'm moving soonAlthough the first of a series of customer service representatives I could barely understand assured me I would receive it on time, he wrapped up the phone call by saying my order should be processed within hours, which would definitely impact the delivery as scheduledSo I called back to speak to someone else and was told that particular issue can't be corrected and that I would need to cancel my order and place it againThis was so far from what the first person told me that I tried a third time in the chat tool, only to have the internal error and hold status fed to me again one fragmented like of broken English at a timeFinally, I tried to email customer service and kept getting an error message from Dell's websiteI've cancelled my order and I will never do business with Dell againI wouldn't tolerate this level of service anywhere, but least of all when you're spending a significant amount of money and paying extra to get your product faster
3/morning, I noted that there is a Pie Day promotion on www.alienware.comThen I chatted with Dell's online specialist, [redacted] to configure an Alienware XThe offer was: "03/14/10:26:28AM Agent ( [redacted] ): "here is the final price" 03/14/10:26:34AM Agent ( [redacted] ): "Subtotal: $1, Total Shipping: $ Total Tax: $ Total ECO Fee: $ Final Price: $1,505.61" Per the specialist, the order was successfully placed and will be delivered by 3/ 3/afternoon, I called Dell and was notified that the order had process error, and was recommended to contact the original sales person [redacted] responded: "Agent ( [redacted] ): "I completely understand, please be assured that there are no issues with your order and I will personally take care of it" And her supervisor, [redacted] ***, personally assured the order will be available in hoursIf not she will guaranteed the same price with the same configuration 3/afternoon, after hours
Within months of owning the computer I purchased, it failedIt was sent to dell for repairsmonths after, it failed again, with the exact same issue they said was repairedThey want to charge me 250$ to repair the issue that they said already repaired, and will not take the computer back and refund my money
I placed an order on November for a PSand was supposed to receive a $promotional e-giftcard as part of the orderThe Dell representatives I have contacted over the last two months have told me that the gift card was sent to the wrong email address (not mine) and they have been unable to issue a gift card to me
months ago Myself and dell.com had a problem that lingered for months then a guy called me and said he would sort it out and make it right with me he gave me a dollar coupon Was good for app months But when I tried to use it they wouldnt let me lied and lied and lied day after day here is only e mail sent to me I have plenty telling more of the ordeal > Dear ***, Thanks for your emailPlease be informed that we will not able to send coupon Thanks & Regards Dell Customer Care l Service Request | [redacted] Your telling me that in the year someone used my dollar coupon how ignorant is the dell team that would mean the dollar coupon that was given to me in January was years old and had already been given to someone else because [redacted] or what ever his name was then you telling me he gave me a used coupon in that was used in !!!! Duhhif you dont think that is stupi
Ordered TV on 12/(order# [redacted] ) and was supposedly shipped on 12/via CEVA Logistics (tracking# [redacted] )Have now checked with Dell and they do not know the status or location of the orderChatted with customer service rep twice and emailed twice and still Dell cannot figure out where the order is or the status of it
Alienware laptop spent $in less than a year the audio stopped working properly and the the hard drive needed a complete replacement after spending $on the online remote help service they offered that did nothingThey said I didn't have to pay if it didn't fix it the problemIt wasn't fixed I still paid for itOther products I bought from there also broke very fastCustomer service is the worst I've ever encounteredPlease save yourself high interest rates for bad quality and service don't shop there
I starting to disappointed with Dell repair centerThey didn’t do what I ask, they told me they [redacted] take care of it but failedThe reason I send my laptop to them because when I carry laptop and left side cracked and I am covered by premium warranty support include accidentNow, dell repair center keep in touch with me is very good but their service need to improveLet me give you timelineOn Friday they received my laptop and ready for repairWhich is all good Monday, dell contacted me that they need my permission to format my laptop and I gave permissionThey said laptop will send back on Monday night for overnightAnd I was likeo k with that Tuesday, I checked the repair status and still in repairI started little concern, they told me daughter board failure and will do repair and should be done by 4pm so I waited until 5pm (EST) and for CSTThey said battery failure and daughter board work fineNow they said battery current not in stockI asked them i
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
On August 9, I ordered a Dell Inspiron Series Windows laptop computer to replace my Dell model that had failedAt that time Dell was having many “Back to School” sales and many computers were greatly discountedI chose that computer from Dell’s online pages and chose it because of how it was equipped and the price which was $ I received a confirmation of the order on August 9thI was assigned Order # [redacted] Along with the confirmation I received a detailed parts list of what I would receive in my laptopMy order indicated Dell Purchase ID [redacted] It also said my Shipping Method was 3-Business DaysHowever, it did say that the delivery day would be 8/24/It was a delivery date that was further out than I wantedI needed the computer to replace my failed Dell model However, given the configuration and price I was willing to wait A few days after placing the order I called to see if I could add an external software package
I contacted Dell gift card services to consolidate over $worth of Dell gift cards into oneThey recently decided to only let someone use one during a purchaseThey deactivated/emptied all of my gift cards and informed me that $was on one of themWhen asked further about the situation I was informed there was $on another [redacted] and [redacted] were the two customer service agents involved in outright stealing my money or misplacing it
Pilot, the carrier, has advised me that sincer last Friday, they have been unable to pick up the item I have paid for, because Dell or its local rep, do not have it ready for freight I have sent Dell numerous emails and had a chat this morning with one of their reps, who, as is always the case, doesn’t understand English “ Third sendingNOTHING IS HAPPENING BECAUSE THE ITEMS ARE NOT READY TO BE PICKED UP, AGAISPOKE DIRECTLY TO PILOT, THE SHIPPER THIS MORNINGSOMEONE ANSWER ME PLEASERe: Automatic reply: Dell Order Has Been Confirmed for Dell Purchase ID: 2006746778864.” Either the carrier is lying, which I do not believe or there’s some other answer to where my items isDell says it was picked up Friday and will be delivered tomorrow
I bought a brand new allienware computer at the end of June for $I also paid for year of premium warranty support By October a motherboard had to be replaced a tech was sent and he replaced the motherboardProblems continued to arise and after countless hours of my time on the phone, their time on my comouter, and on my own trying to fix the issue they sent a hardrive for me to replace I did this the computer still didn't work after a number of more steps trying to fix the computer on the software end they finally agreed to accept my laptop being sent in for repairs I was sent back the laptop after "repairs" and was told they replaced the hard drive and fixed the problemThe computer crashed Don first startup after being on the phone an hour or so I was finally able to get the computer to work that nightIt stopped working the next dayAnd has not been working since I Contacted dell about this and after half an hour of arguing with a representative that I did have
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I placed an order I was told that the order had been cancelled So I placed the order again Then both of the orders were processed and I received two computers and two charges Dell would not refund the amount to my credit card until they receive one of the computers back It took hours to get to this point They tell me it could be several weeks after they receive the computer back before I see a credit to my card Since it was their error, I feel like they should go ahead and credit the amount immediately
I returned an item to Dell for a full refund on 2/16/No refund has yet been received I have called and emailed multiple timesI keep getting the run around and am finally frustrated to the point I wish to file a formal complaint
I have ordered SSDs from Dell on January 4th, One order being $and one with $I had received a shipment email the day after the order date including the tracking numbersAs I check tracking, I have seen that a delivery address change has been requested via UPS trackingI was shockedI wait three days later suspecting that someone at Dell decided to reroute the package which they didI called Dell on Friday the 13th of January regarding my orderThe customer service representative stated there was a recall with the SSDs which was a complete lieI suspected it could've been a pricing mistakeThe representative told me he has issued refund which will take 7-days (not including business days)I call days after which was the 24th of January and the new repress [redacted] on the phone stated that I should get my refund within 48-hoursIt is now the 27th and more than hours have passed byI call again and the new representative stated that he will issue a
I ordered an XPS from dell and within the warranty period the laptop stopped chargingI contacted dell and mailed my laptop in for repairI got it back and the same problem arose again around the two month markI contacted customer support again and this time emphasized that the same problem has occured before and maybe try checking if it is truly fixed before sending it back to meThe Dell representative stated that she would talk to the repair depot personally to make sure the issue is resolvedI got the laptop back and it failed after one monthI contacted Dell another time and the issue got escalated to Advanced ResolutionThey sent out a repair technician to fix my laptopThe repair attempt was unsuccessful and I am still stuck with a laptop that does not workAs of now, there have been unsuccessful repair attempts and I am growing tired of dealing with DellI am currently pursuing a degree in Computer Science and not having a working laptop is a difficult affairT
Had to get an out of warranty support PC wouldn't work Paid $ Then another$for operating system USB mailed to me Numerous calls and support agents Reinstalled myself with supportWindows wouldn't updateSupport downloaded fixIt worked but now computer stuck and won't install updates after hours it hasn't movedI can't access web or anythingSupport called told me to wait
I placed an order for an expensive top-of-the-line laptop and when I didn't receive notice it had shipped, I decided to check on the status and found my order was "on hold due to an internal error," which I was never notified aboutI called customer service and was told the issue had been resolved and that it wouldn't impact the delivery time, which I had also paid extra to expedite because I'm moving soonAlthough the first of a series of customer service representatives I could barely understand assured me I would receive it on time, he wrapped up the phone call by saying my order should be processed within hours, which would definitely impact the delivery as scheduledSo I called back to speak to someone else and was told that particular issue can't be corrected and that I would need to cancel my order and place it againThis was so far from what the first person told me that I tried a third time in the chat tool, only to have the internal error and hold status fed to me again one fragmented like of broken English at a timeFinally, I tried to email customer service and kept getting an error message from Dell's websiteI've cancelled my order and I will never do business with Dell againI wouldn't tolerate this level of service anywhere, but least of all when you're spending a significant amount of money and paying extra to get your product faster
3/morning, I noted that there is a Pie Day promotion on www.alienware.comThen I chatted with Dell's online specialist, [redacted] to configure an Alienware XThe offer was: "03/14/10:26:28AM Agent ( [redacted] ): "here is the final price" 03/14/10:26:34AM Agent ( [redacted] ): "Subtotal: $1, Total Shipping: $ Total Tax: $ Total ECO Fee: $ Final Price: $1,505.61" Per the specialist, the order was successfully placed and will be delivered by 3/ 3/afternoon, I called Dell and was notified that the order had process error, and was recommended to contact the original sales person [redacted] responded: "Agent ( [redacted] ): "I completely understand, please be assured that there are no issues with your order and I will personally take care of it" And her supervisor, [redacted] ***, personally assured the order will be available in hoursIf not she will guaranteed the same price with the same configuration 3/afternoon, after hours