On 9/6/17, I received a brand new laptop from DellOn 10/17, I noticed the sound card stopped working and there as a verticle and horizontal crack in the screenI immediately opened a case with Dell to get it repairedThey recieved my laptop on 10/27, determined that the sound card needed replaced (which was under the manufacturer warranty) and the screen would need replaced (which was not under warranty and I had to pay $out of pocket for the repair)On 11/7, I was told a part was out of stock and the repair would be put on hold until the part came in, which was estimated to arrive 11/On 11/16, I had to email to get an updateI was told the part arrived and the repair was taking placeOn 11/22, I emailed again for a status update and was told that they part hadn't arrived and wouldnt arrive until 12/I stated I was unhappy with their lack of communication and not knowing what was going on with my laptopThey proceeded to have customer service call me on 11/(THANKSG
Placed an order, item was never deliveredTo get a refund I contacted the verification department as told ny customer service but cant reach a live agent plus was told it would take bussiness days to get my money once I talk to verification
I purchased a dell laptop that included a month subscription to McAfee (525-BBPS McAfee Small Business Security 12-month subscription, Digitally Delivered) but it was never delivered I called McAfee and they said that the order number was wrong (order number [redacted] ) and they could not activate the McAfee subscriptionI am not happy with Dells ADVERTIZING! If you say in your purchase order that the laptop includes a subscription to McAfee then you should include it
I made a purchase for items on 12/11/order number [redacted] I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
Order Info Order Date: 06/16/ Dell Purchase ID: [redacted] Ordered a TV through dell onlineI canceled the order the next day and have proof via chat transcript saying the order was canceledThen they shipped the order anywaysCalled again told them that we did not want the TV and that we canceled the orderOnce again we got a chat transcript saying not to worry that the tc would not be delivered and that they will refund us in 10-business daysWe still do not have our refundCalled again today July 11th and they will not tell me when they will give me my money back I have saved all chat transcripts stating that the order was canceled and that we would receive a 100% refund They never delivered the TVThere is no reason that we should not have already received a refund
Honestly one of the worst companies I have ever done business with I placed an order for monitors and a computer Monitors failed to ship on time and was ultimately steered towards ordering different monitors All in it took about weeks for the monitors to arrive When computer came it failed and ultimately had to be replaced The 2nd new one then had to be repaired as well Then they still had my credit card held up for another $600+ over the monitor issue That took another week to get resolved Now the gift cards can't be processed WTH? They ultimately screwed me and will get to keep the $worth of gift cards just because I'm no longer willing to continue fighting with them anymore Spent several hours on the phone with them when I was trying to get the order delivered and replaced
I bought a product online (LG SJ soundbar) on the weekend following Black Friday The shipping date was advertised as 12/ After I bought it, I received a notice that the product would not ship until 1/29/The day I received this notice, I checked Dell online and noted they were listing the product as shipping on 1/ Today I checked Dell and notice that they're now listing the product as shipping on 12/- i.e., in time for the holidays I have received no notice that the product I purchased will ship earlier In short, Dell is still selling a product based on a shipping date that it knows it cannot meet This is especially upsetting as I purchased from Dell because of the shipping date -- I could have purchased from Best Buy for the same price and had the delivery earlier But, because I purchased from Dell, I missed the Black Friday sale at Best Buy In short, Dell advertised a date that I believe it knew was in order to induce me and other customers to ma
My girlfriend and I both purchased the new Dell XPS in May Upon arrival, my girlfriends laptop was totally fine but mine had some issues with the screenI filed a complaint with Dell but never had the time to send in the laptopOnce I eventually booked a long trip outside of the country I had decided to send my laptop in for repair as I needed the laptop to be fully functional on the tripWhen I sent my laptop in, the laptop had some very special stickers on the cover which I asked the advisor working with me if I need to remove them as I would not want to lose thoseThe advisor said not to as they would send them back to me (they replaced the entire cover and recycled the part Instead of telling me or saving the stickers, so I lost those)The laptop had some issues with the keyboard as well, which I mentioned to the advisor so they can fixWhen the laptop arrives back to me, the keyboard was not fixed and the laptop came back with glue all over it, scratches everywhere, an
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
Received “Dell Advantage Reward Points” from a previous purchaseOrdered a new product from Dell’s website and applied these points to the purchase at checkoutThen was charged full price for the item after submitting the orderTried two different forms of communicating this to dellCalled customer support and was told there’s nothing they can doTried online chat support and that didn’t work eitherThe majority of my purchase should have been covered by the rewards and furthermore, this seemed very deliberateI was targeted with a message saying my points would expire if I didn’t use them, then I get scammed into paying for something I would never have purchased at full price
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate ( [redacted] extention: [redacted] ) but noone could give me the phone number for corporate so I could use the extention
Sticking to the facts - I ordered a laptop and requested expedited delivery The build took longer than anticipated and due to business travel requirements I was no longer at my shipping/billing address I reached out to Dell days BEFORE the order shipped requisting my order be diverted to a new shipping address I received a bunch of run around how this was not possible (FYI, I know from ERP/MRP experience this is not true) Dell solution was to provide FEDEX a diversion request Original laptop order ships It's unclear what instructions Dell Customer Care gave FEDEX At no time did their delivery information reflect the requested diverted address Instead the laptop was rerouted back to DELL Side note - as of the time in writing this, DELL also did not provide FEDEX an accurate address to which to return the laptop to themselves so it has been determined as undeliverable and in shipping limbo for more than a week DELL then chose to create a replacement
Last year I bought a Dell computer from [redacted] and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad We claimed in [redacted] three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem Then they sent a technician to replaced the screen but the problem persists They sent a refurbish computer to replace mine, but that computer has the same issue Then they sent another computer and still the same We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model We sent the computer times (through [redacted] and to them directly) and they sent computers already, the issue wasn't f
I placed an home PC order (Dell Purchase ID: [redacted] ) on April Nobody gave me any update on the status and I called Dell on May to check the statusI was told the order was canceledI spent hours with seven representatives - nobody can give me any reason why this order was canceled and nobody can reopen this order as I need the product as soon as possible and I already wasted one week waiting
In September we purchased a Alienware computer from Dell It has never worked properly since the startThey have replaced hard drives and more service calls than I can count This is not some cheap computerIt cost over $ We have it financed with a Dell Preferred Account that we still owe $on They computer is still not working correctly They say they will not give us a refund nor discount the price of it This is unfair practicesThey have come to our home to work on the computer at least 6-times and that does not count the computer being shipped to somewhere else to work on We have gone thru what was suppose to be NEW computersThey have replaced everything on the computers and even sent new computersThis is all in a month period I would not be afraid to say they will have 15-service tags in the last months This is not acceptable There is something wrong with this Alienware computer they are selling I do not feel anyone would be satisfie
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation The first shipment went back to DELL I did not receive it as it had an incorrect zip code I needed the first shipment but the representative would NOT call fedex and give them the correct information THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!! I am so disappointed in the Dell Customer Service
Called several times to have a laptop screen fixedI was told a box would be mailed , it never cameThe representatives did not speak english amd could not help with my concernsThe laptop was still under warranty
On 9/6/17, I received a brand new laptop from DellOn 10/17, I noticed the sound card stopped working and there as a verticle and horizontal crack in the screenI immediately opened a case with Dell to get it repairedThey recieved my laptop on 10/27, determined that the sound card needed replaced (which was under the manufacturer warranty) and the screen would need replaced (which was not under warranty and I had to pay $out of pocket for the repair)On 11/7, I was told a part was out of stock and the repair would be put on hold until the part came in, which was estimated to arrive 11/On 11/16, I had to email to get an updateI was told the part arrived and the repair was taking placeOn 11/22, I emailed again for a status update and was told that they part hadn't arrived and wouldnt arrive until 12/I stated I was unhappy with their lack of communication and not knowing what was going on with my laptopThey proceeded to have customer service call me on 11/(THANKSG
Placed an order, item was never deliveredTo get a refund I contacted the verification department as told ny customer service but cant reach a live agent plus was told it would take bussiness days to get my money once I talk to verification
I purchased a dell laptop that included a month subscription to McAfee (525-BBPS McAfee Small Business Security 12-month subscription, Digitally Delivered) but it was never delivered I called McAfee and they said that the order number was wrong (order number [redacted] ) and they could not activate the McAfee subscriptionI am not happy with Dells ADVERTIZING! If you say in your purchase order that the laptop includes a subscription to McAfee then you should include it
I made a purchase for items on 12/11/order number [redacted] I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
Dell advertised a laptop but the shipping speed wasn't fast enough for product I neededI cancelled my order online on the 5th, which is the same day I placed the order, then I realized my order kept getting reinstatedI called customer service to cancel my order days after I cancelled the order myself, but they still refused to cancel my orderI have an email confirming my order was cancelled on May 7th, but on May 11th, Dell again is trying to force me to go through with the orderHowever, after speaking to the escalation team at Dell, they said the cancellation order was never initiated because the rep I spoke to didn't even try to cancel the order The email the rep sent me was basically a lie and they refuse to issue me a refund, because they hope i'll go ahead with the orderI just want a refund so I can take my business elsewhereIt's funny how they keep telling me that there is a glitch in the system, so I'll just have to wait until the product arrives
dell cancelled my order but never refund me! Order Number [redacted]
Order Info Order Date: 06/16/ Dell Purchase ID: [redacted] Ordered a TV through dell onlineI canceled the order the next day and have proof via chat transcript saying the order was canceledThen they shipped the order anywaysCalled again told them that we did not want the TV and that we canceled the orderOnce again we got a chat transcript saying not to worry that the tc would not be delivered and that they will refund us in 10-business daysWe still do not have our refundCalled again today July 11th and they will not tell me when they will give me my money back I have saved all chat transcripts stating that the order was canceled and that we would receive a 100% refund They never delivered the TVThere is no reason that we should not have already received a refund
Honestly one of the worst companies I have ever done business with I placed an order for monitors and a computer Monitors failed to ship on time and was ultimately steered towards ordering different monitors All in it took about weeks for the monitors to arrive When computer came it failed and ultimately had to be replaced The 2nd new one then had to be repaired as well Then they still had my credit card held up for another $600+ over the monitor issue That took another week to get resolved Now the gift cards can't be processed WTH? They ultimately screwed me and will get to keep the $worth of gift cards just because I'm no longer willing to continue fighting with them anymore Spent several hours on the phone with them when I was trying to get the order delivered and replaced
I bought a product online (LG SJ soundbar) on the weekend following Black Friday The shipping date was advertised as 12/ After I bought it, I received a notice that the product would not ship until 1/29/The day I received this notice, I checked Dell online and noted they were listing the product as shipping on 1/ Today I checked Dell and notice that they're now listing the product as shipping on 12/- i.e., in time for the holidays I have received no notice that the product I purchased will ship earlier In short, Dell is still selling a product based on a shipping date that it knows it cannot meet This is especially upsetting as I purchased from Dell because of the shipping date -- I could have purchased from Best Buy for the same price and had the delivery earlier But, because I purchased from Dell, I missed the Black Friday sale at Best Buy In short, Dell advertised a date that I believe it knew was in order to induce me and other customers to ma
My girlfriend and I both purchased the new Dell XPS in May Upon arrival, my girlfriends laptop was totally fine but mine had some issues with the screenI filed a complaint with Dell but never had the time to send in the laptopOnce I eventually booked a long trip outside of the country I had decided to send my laptop in for repair as I needed the laptop to be fully functional on the tripWhen I sent my laptop in, the laptop had some very special stickers on the cover which I asked the advisor working with me if I need to remove them as I would not want to lose thoseThe advisor said not to as they would send them back to me (they replaced the entire cover and recycled the part Instead of telling me or saving the stickers, so I lost those)The laptop had some issues with the keyboard as well, which I mentioned to the advisor so they can fixWhen the laptop arrives back to me, the keyboard was not fixed and the laptop came back with glue all over it, scratches everywhere, an
I sent my laptop in around August 15, to dell after putting in a repair request Upon receiving my Laptop, they proceeded to diagnose the laptop as within accordance of their standard proceduresAfter a couple of days with my laptop I hadn't heard from themI proceeded to call myself to get an update with the repairsI spoke with a call center rep, and he proceeded to tell me that being that I have an older model, now would be a good time for me to upgrade to a newer model computer (which I did not appreciate if I sent it in for repairs)After I declined,They proceeded to tell me that they need to replace my battery and graphic cards and how much it would costI was charged $and awaited to hear back from Dell as to when I will receive my laptop backAfter seeing that I was not receiving a call or anything about it yet again, I call Dell againThey proceed to tell me that they came across another issue with the laptopThey tell me they now found an issue with the H
Received “Dell Advantage Reward Points” from a previous purchaseOrdered a new product from Dell’s website and applied these points to the purchase at checkoutThen was charged full price for the item after submitting the orderTried two different forms of communicating this to dellCalled customer support and was told there’s nothing they can doTried online chat support and that didn’t work eitherThe majority of my purchase should have been covered by the rewards and furthermore, this seemed very deliberateI was targeted with a message saying my points would expire if I didn’t use them, then I get scammed into paying for something I would never have purchased at full price
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate ( [redacted] extention: [redacted] ) but noone could give me the phone number for corporate so I could use the extention
Sticking to the facts - I ordered a laptop and requested expedited delivery The build took longer than anticipated and due to business travel requirements I was no longer at my shipping/billing address I reached out to Dell days BEFORE the order shipped requisting my order be diverted to a new shipping address I received a bunch of run around how this was not possible (FYI, I know from ERP/MRP experience this is not true) Dell solution was to provide FEDEX a diversion request Original laptop order ships It's unclear what instructions Dell Customer Care gave FEDEX At no time did their delivery information reflect the requested diverted address Instead the laptop was rerouted back to DELL Side note - as of the time in writing this, DELL also did not provide FEDEX an accurate address to which to return the laptop to themselves so it has been determined as undeliverable and in shipping limbo for more than a week DELL then chose to create a replacement
Last year I bought a Dell computer from [redacted] and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad We claimed in [redacted] three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem Then they sent a technician to replaced the screen but the problem persists They sent a refurbish computer to replace mine, but that computer has the same issue Then they sent another computer and still the same We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model We sent the computer times (through [redacted] and to them directly) and they sent computers already, the issue wasn't f
I placed an home PC order (Dell Purchase ID: [redacted] ) on April Nobody gave me any update on the status and I called Dell on May to check the statusI was told the order was canceledI spent hours with seven representatives - nobody can give me any reason why this order was canceled and nobody can reopen this order as I need the product as soon as possible and I already wasted one week waiting
In September we purchased a Alienware computer from Dell It has never worked properly since the startThey have replaced hard drives and more service calls than I can count This is not some cheap computerIt cost over $ We have it financed with a Dell Preferred Account that we still owe $on They computer is still not working correctly They say they will not give us a refund nor discount the price of it This is unfair practicesThey have come to our home to work on the computer at least 6-times and that does not count the computer being shipped to somewhere else to work on We have gone thru what was suppose to be NEW computersThey have replaced everything on the computers and even sent new computersThis is all in a month period I would not be afraid to say they will have 15-service tags in the last months This is not acceptable There is something wrong with this Alienware computer they are selling I do not feel anyone would be satisfie
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation The first shipment went back to DELL I did not receive it as it had an incorrect zip code I needed the first shipment but the representative would NOT call fedex and give them the correct information THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!! I am so disappointed in the Dell Customer Service
Called several times to have a laptop screen fixedI was told a box would be mailed , it never cameThe representatives did not speak english amd could not help with my concernsThe laptop was still under warranty