Sticking to the facts - I ordered a laptop and requested expedited delivery The build took longer than anticipated and due to business travel requirements I was no longer at my shipping/billing address I reached out to Dell days BEFORE the order shipped requisting my order be diverted to a new shipping address I received a bunch of run around how this was not possible (FYI, I know from ERP/MRP experience this is not true) Dell solution was to provide FEDEX a diversion request Original laptop order ships It's unclear what instructions Dell Customer Care gave FEDEX At no time did their delivery information reflect the requested diverted address Instead the laptop was rerouted back to DELL Side note - as of the time in writing this, DELL also did not provide FEDEX an accurate address to which to return the laptop to themselves so it has been determined as undeliverable and in shipping limbo for more than a week DELL then chose to create a replacement
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate ( [redacted] extention: [redacted] ) but noone could give me the phone number for corporate so I could use the extention
3/morning, I noted that there is a Pie Day promotion on www.alienware.comThen I chatted with Dell's online specialist, [redacted] to configure an Alienware XThe offer was: "03/14/10:26:28AM Agent ( [redacted] ): "here is the final price" 03/14/10:26:34AM Agent ( [redacted] ): "Subtotal: $1, Total Shipping: $ Total Tax: $ Total ECO Fee: $ Final Price: $1,505.61" Per the specialist, the order was successfully placed and will be delivered by 3/ 3/afternoon, I called Dell and was notified that the order had process error, and was recommended to contact the original sales person [redacted] responded: "Agent ( [redacted] ): "I completely understand, please be assured that there are no issues with your order and I will personally take care of it" And her supervisor, [redacted] ***, personally assured the order will be available in hoursIf not she will guaranteed the same price with the same configuration 3/afternoon, after hours
Honestly one of the worst companies I have ever done business with I placed an order for monitors and a computer Monitors failed to ship on time and was ultimately steered towards ordering different monitors All in it took about weeks for the monitors to arrive When computer came it failed and ultimately had to be replaced The 2nd new one then had to be repaired as well Then they still had my credit card held up for another $600+ over the monitor issue That took another week to get resolved Now the gift cards can't be processed WTH? They ultimately screwed me and will get to keep the $worth of gift cards just because I'm no longer willing to continue fighting with them anymore Spent several hours on the phone with them when I was trying to get the order delivered and replaced
I made a purchase for items on 12/11/order number [redacted] I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
I bought a product online (LG SJ soundbar) on the weekend following Black Friday The shipping date was advertised as 12/ After I bought it, I received a notice that the product would not ship until 1/29/The day I received this notice, I checked Dell online and noted they were listing the product as shipping on 1/ Today I checked Dell and notice that they're now listing the product as shipping on 12/- i.e., in time for the holidays I have received no notice that the product I purchased will ship earlier In short, Dell is still selling a product based on a shipping date that it knows it cannot meet This is especially upsetting as I purchased from Dell because of the shipping date -- I could have purchased from Best Buy for the same price and had the delivery earlier But, because I purchased from Dell, I missed the Black Friday sale at Best Buy In short, Dell advertised a date that I believe it knew was in order to induce me and other customers to ma
On 9/6/17, I received a brand new laptop from DellOn 10/17, I noticed the sound card stopped working and there as a verticle and horizontal crack in the screenI immediately opened a case with Dell to get it repairedThey recieved my laptop on 10/27, determined that the sound card needed replaced (which was under the manufacturer warranty) and the screen would need replaced (which was not under warranty and I had to pay $out of pocket for the repair)On 11/7, I was told a part was out of stock and the repair would be put on hold until the part came in, which was estimated to arrive 11/On 11/16, I had to email to get an updateI was told the part arrived and the repair was taking placeOn 11/22, I emailed again for a status update and was told that they part hadn't arrived and wouldnt arrive until 12/I stated I was unhappy with their lack of communication and not knowing what was going on with my laptopThey proceeded to have customer service call me on 11/(THANKSG
Placed an order, item was never deliveredTo get a refund I contacted the verification department as told ny customer service but cant reach a live agent plus was told it would take bussiness days to get my money once I talk to verification
I purchased a dell laptop that included a month subscription to McAfee (525-BBPS McAfee Small Business Security 12-month subscription, Digitally Delivered) but it was never delivered I called McAfee and they said that the order number was wrong (order number [redacted] ) and they could not activate the McAfee subscriptionI am not happy with Dells ADVERTIZING! If you say in your purchase order that the laptop includes a subscription to McAfee then you should include it
Received “Dell Advantage Reward Points” from a previous purchaseOrdered a new product from Dell’s website and applied these points to the purchase at checkoutThen was charged full price for the item after submitting the orderTried two different forms of communicating this to dellCalled customer support and was told there’s nothing they can doTried online chat support and that didn’t work eitherThe majority of my purchase should have been covered by the rewards and furthermore, this seemed very deliberateI was targeted with a message saying my points would expire if I didn’t use them, then I get scammed into paying for something I would never have purchased at full price
I returned an item to Dell for a full refund on 2/16/No refund has yet been received I have called and emailed multiple timesI keep getting the run around and am finally frustrated to the point I wish to file a formal complaint
Had to get an out of warranty support PC wouldn't work Paid $ Then another$for operating system USB mailed to me Numerous calls and support agents Reinstalled myself with supportWindows wouldn't updateSupport downloaded fixIt worked but now computer stuck and won't install updates after hours it hasn't movedI can't access web or anythingSupport called told me to wait
Order Info Order Date: 06/16/ Dell Purchase ID: [redacted] Ordered a TV through dell onlineI canceled the order the next day and have proof via chat transcript saying the order was canceledThen they shipped the order anywaysCalled again told them that we did not want the TV and that we canceled the orderOnce again we got a chat transcript saying not to worry that the tc would not be delivered and that they will refund us in 10-business daysWe still do not have our refundCalled again today July 11th and they will not tell me when they will give me my money back I have saved all chat transcripts stating that the order was canceled and that we would receive a 100% refund They never delivered the TVThere is no reason that we should not have already received a refund
I placed an order I was told that the order had been cancelled So I placed the order again Then both of the orders were processed and I received two computers and two charges Dell would not refund the amount to my credit card until they receive one of the computers back It took hours to get to this point They tell me it could be several weeks after they receive the computer back before I see a credit to my card Since it was their error, I feel like they should go ahead and credit the amount immediately
Last year I bought a Dell computer from [redacted] and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad We claimed in [redacted] three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem Then they sent a technician to replaced the screen but the problem persists They sent a refurbish computer to replace mine, but that computer has the same issue Then they sent another computer and still the same We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model We sent the computer times (through [redacted] and to them directly) and they sent computers already, the issue wasn't f
Called several times to have a laptop screen fixedI was told a box would be mailed , it never cameThe representatives did not speak english amd could not help with my concernsThe laptop was still under warranty
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation The first shipment went back to DELL I did not receive it as it had an incorrect zip code I needed the first shipment but the representative would NOT call fedex and give them the correct information THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!! I am so disappointed in the Dell Customer Service
I ordered a computer on December 6thThis computer was for my son's Christmas presentAll other gifts revolved around the computerI.EGaming Keyboard, Desk, Gaming Mouse, Monitor and gamesWhen I ordered it I was told it would arrive on Dec 21stOn Dec 21st there was no package deliveredI called and was told that the computer had not even been built yet due to some issue with partsThey hoped it would arrive by Dec 29thI explained that would not dueAsked why I was not informed and was told because I ordered my computer online I didn't have a sales person to follow up with me I emailed Michael Dell to try to helpExpecting someone with authority to help resolve my issueProblem being it was the Friday before Christmas (Monday)So no time to order anything elseDid get a call and an emailWas told they could not get me a computerI canceled the order because if it was not here by Christmas there was no point I talked to four different people and everyone of them offered to cancel the order for me as there second suggestionI guess this happens so often that is there go to planWill never buy anything from Dell againAfter reading reviews, after the fact, I should have done more researchDidn't thing a large company would have that horrible customer service
I ordered a Dell laptop computer on-line on 12-7-17, at the official DELL website, with the understanding that it would be delivered by 12-20-This is a Christmas present for a year old man, whose laptop has died and I wanted to get him another one in time for ChristmasI patiently waited until yesterday, 12-18-At that time I found a way to contact Dell on-line and they did promptly respond that it will take to days to get it from Asia to the U.S., then they said they would expedite it from their U.Soffice to meThat is not acceptable I called customer service today and spoke to [redacted] , and explained that I ordered this laptop from them due to their promise to deliver by 12-20- All [redacted] did was read back to me over the phone what the email saidI explained this is for a year old man, and surely they have one of these very common models in the United States alreadyI asked him to get a supervisor involved right now and get him involvedAfter a few
Sticking to the facts - I ordered a laptop and requested expedited delivery The build took longer than anticipated and due to business travel requirements I was no longer at my shipping/billing address I reached out to Dell days BEFORE the order shipped requisting my order be diverted to a new shipping address I received a bunch of run around how this was not possible (FYI, I know from ERP/MRP experience this is not true) Dell solution was to provide FEDEX a diversion request Original laptop order ships It's unclear what instructions Dell Customer Care gave FEDEX At no time did their delivery information reflect the requested diverted address Instead the laptop was rerouted back to DELL Side note - as of the time in writing this, DELL also did not provide FEDEX an accurate address to which to return the laptop to themselves so it has been determined as undeliverable and in shipping limbo for more than a week DELL then chose to create a replacement
Im having an issue with my laptop, which I purchased at an expense of over $(a large expense for a small business just starting out), I was assured at the time of purchase that dell offered full support for business customers for the lifetime of the productwhen I phoned in today I was informed that I would not receive technical support without paying a feeI think this is outragous for an issue that im sure is software related and could likley be resolved over the phoneafter speaking with several departments and supervisors at various dell call centers I finally got an extention for someone at dell corporate ( [redacted] extention: [redacted] ) but noone could give me the phone number for corporate so I could use the extention
dell cancelled my order but never refund me! Order Number [redacted]
3/morning, I noted that there is a Pie Day promotion on www.alienware.comThen I chatted with Dell's online specialist, [redacted] to configure an Alienware XThe offer was: "03/14/10:26:28AM Agent ( [redacted] ): "here is the final price" 03/14/10:26:34AM Agent ( [redacted] ): "Subtotal: $1, Total Shipping: $ Total Tax: $ Total ECO Fee: $ Final Price: $1,505.61" Per the specialist, the order was successfully placed and will be delivered by 3/ 3/afternoon, I called Dell and was notified that the order had process error, and was recommended to contact the original sales person [redacted] responded: "Agent ( [redacted] ): "I completely understand, please be assured that there are no issues with your order and I will personally take care of it" And her supervisor, [redacted] ***, personally assured the order will be available in hoursIf not she will guaranteed the same price with the same configuration 3/afternoon, after hours
Honestly one of the worst companies I have ever done business with I placed an order for monitors and a computer Monitors failed to ship on time and was ultimately steered towards ordering different monitors All in it took about weeks for the monitors to arrive When computer came it failed and ultimately had to be replaced The 2nd new one then had to be repaired as well Then they still had my credit card held up for another $600+ over the monitor issue That took another week to get resolved Now the gift cards can't be processed WTH? They ultimately screwed me and will get to keep the $worth of gift cards just because I'm no longer willing to continue fighting with them anymore Spent several hours on the phone with them when I was trying to get the order delivered and replaced
I made a purchase for items on 12/11/order number [redacted] I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
I bought a product online (LG SJ soundbar) on the weekend following Black Friday The shipping date was advertised as 12/ After I bought it, I received a notice that the product would not ship until 1/29/The day I received this notice, I checked Dell online and noted they were listing the product as shipping on 1/ Today I checked Dell and notice that they're now listing the product as shipping on 12/- i.e., in time for the holidays I have received no notice that the product I purchased will ship earlier In short, Dell is still selling a product based on a shipping date that it knows it cannot meet This is especially upsetting as I purchased from Dell because of the shipping date -- I could have purchased from Best Buy for the same price and had the delivery earlier But, because I purchased from Dell, I missed the Black Friday sale at Best Buy In short, Dell advertised a date that I believe it knew was in order to induce me and other customers to ma
On 9/6/17, I received a brand new laptop from DellOn 10/17, I noticed the sound card stopped working and there as a verticle and horizontal crack in the screenI immediately opened a case with Dell to get it repairedThey recieved my laptop on 10/27, determined that the sound card needed replaced (which was under the manufacturer warranty) and the screen would need replaced (which was not under warranty and I had to pay $out of pocket for the repair)On 11/7, I was told a part was out of stock and the repair would be put on hold until the part came in, which was estimated to arrive 11/On 11/16, I had to email to get an updateI was told the part arrived and the repair was taking placeOn 11/22, I emailed again for a status update and was told that they part hadn't arrived and wouldnt arrive until 12/I stated I was unhappy with their lack of communication and not knowing what was going on with my laptopThey proceeded to have customer service call me on 11/(THANKSG
Placed an order, item was never deliveredTo get a refund I contacted the verification department as told ny customer service but cant reach a live agent plus was told it would take bussiness days to get my money once I talk to verification
I purchased a dell laptop that included a month subscription to McAfee (525-BBPS McAfee Small Business Security 12-month subscription, Digitally Delivered) but it was never delivered I called McAfee and they said that the order number was wrong (order number [redacted] ) and they could not activate the McAfee subscriptionI am not happy with Dells ADVERTIZING! If you say in your purchase order that the laptop includes a subscription to McAfee then you should include it
Received “Dell Advantage Reward Points” from a previous purchaseOrdered a new product from Dell’s website and applied these points to the purchase at checkoutThen was charged full price for the item after submitting the orderTried two different forms of communicating this to dellCalled customer support and was told there’s nothing they can doTried online chat support and that didn’t work eitherThe majority of my purchase should have been covered by the rewards and furthermore, this seemed very deliberateI was targeted with a message saying my points would expire if I didn’t use them, then I get scammed into paying for something I would never have purchased at full price
I returned an item to Dell for a full refund on 2/16/No refund has yet been received I have called and emailed multiple timesI keep getting the run around and am finally frustrated to the point I wish to file a formal complaint
Had to get an out of warranty support PC wouldn't work Paid $ Then another$for operating system USB mailed to me Numerous calls and support agents Reinstalled myself with supportWindows wouldn't updateSupport downloaded fixIt worked but now computer stuck and won't install updates after hours it hasn't movedI can't access web or anythingSupport called told me to wait
Order Info Order Date: 06/16/ Dell Purchase ID: [redacted] Ordered a TV through dell onlineI canceled the order the next day and have proof via chat transcript saying the order was canceledThen they shipped the order anywaysCalled again told them that we did not want the TV and that we canceled the orderOnce again we got a chat transcript saying not to worry that the tc would not be delivered and that they will refund us in 10-business daysWe still do not have our refundCalled again today July 11th and they will not tell me when they will give me my money back I have saved all chat transcripts stating that the order was canceled and that we would receive a 100% refund They never delivered the TVThere is no reason that we should not have already received a refund
I placed an order I was told that the order had been cancelled So I placed the order again Then both of the orders were processed and I received two computers and two charges Dell would not refund the amount to my credit card until they receive one of the computers back It took hours to get to this point They tell me it could be several weeks after they receive the computer back before I see a credit to my card Since it was their error, I feel like they should go ahead and credit the amount immediately
Last year I bought a Dell computer from [redacted] and after two months it began to malfunctionSome pages closed or opened and the pages size was changed by itselfWe discovered that was a Hardware trouble, when we move the screen, the computer begins to work bad We claimed in [redacted] three times and they sent the computer to Dell to fix it and the computer and it had still the same problem, so we contacted to Dell We sent the computer to Dell, but they said they fix the problem, but the computer had the same problem Then they sent a technician to replaced the screen but the problem persists They sent a refurbish computer to replace mine, but that computer has the same issue Then they sent another computer and still the same We claimed our money back from the first day because obviously, this is a hardware problem, they must to recall this model We sent the computer times (through [redacted] and to them directly) and they sent computers already, the issue wasn't f
Called several times to have a laptop screen fixedI was told a box would be mailed , it never cameThe representatives did not speak english amd could not help with my concernsThe laptop was still under warranty
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation The first shipment went back to DELL I did not receive it as it had an incorrect zip code I needed the first shipment but the representative would NOT call fedex and give them the correct information THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!! I am so disappointed in the Dell Customer Service
I ordered a computer on December 6thThis computer was for my son's Christmas presentAll other gifts revolved around the computerI.EGaming Keyboard, Desk, Gaming Mouse, Monitor and gamesWhen I ordered it I was told it would arrive on Dec 21stOn Dec 21st there was no package deliveredI called and was told that the computer had not even been built yet due to some issue with partsThey hoped it would arrive by Dec 29thI explained that would not dueAsked why I was not informed and was told because I ordered my computer online I didn't have a sales person to follow up with me I emailed Michael Dell to try to helpExpecting someone with authority to help resolve my issueProblem being it was the Friday before Christmas (Monday)So no time to order anything elseDid get a call and an emailWas told they could not get me a computerI canceled the order because if it was not here by Christmas there was no point I talked to four different people and everyone of them offered to cancel the order for me as there second suggestionI guess this happens so often that is there go to planWill never buy anything from Dell againAfter reading reviews, after the fact, I should have done more researchDidn't thing a large company would have that horrible customer service
I ordered a Dell laptop computer on-line on 12-7-17, at the official DELL website, with the understanding that it would be delivered by 12-20-This is a Christmas present for a year old man, whose laptop has died and I wanted to get him another one in time for ChristmasI patiently waited until yesterday, 12-18-At that time I found a way to contact Dell on-line and they did promptly respond that it will take to days to get it from Asia to the U.S., then they said they would expedite it from their U.Soffice to meThat is not acceptable I called customer service today and spoke to [redacted] , and explained that I ordered this laptop from them due to their promise to deliver by 12-20- All [redacted] did was read back to me over the phone what the email saidI explained this is for a year old man, and surely they have one of these very common models in the United States alreadyI asked him to get a supervisor involved right now and get him involvedAfter a few