I ordered a Dell laptop computer on-line on 12-7-17, at the official DELL website, with the understanding that it would be delivered by 12-20-This is a Christmas present for a year old man, whose laptop has died and I wanted to get him another one in time for ChristmasI patiently waited until yesterday, 12-18-At that time I found a way to contact Dell on-line and they did promptly respond that it will take to days to get it from Asia to the U.S., then they said they would expedite it from their U.Soffice to meThat is not acceptable I called customer service today and spoke to [redacted] , and explained that I ordered this laptop from them due to their promise to deliver by 12-20- All [redacted] did was read back to me over the phone what the email saidI explained this is for a year old man, and surely they have one of these very common models in the United States alreadyI asked him to get a supervisor involved right now and get him involvedAfter a few
Product have a day return period Purchased on 07/11, requested return on 07/23, got confirmation that the return request is received, but it never got approvedNo followup whatsoeverProduct is still in retail box, never opened, so there really is no reason to not accept the returnEven if they did not want to accept the return, there should have been an email stating that So now it is over the day period, their website no longer allow returns
NEVER BUY Form DELL!! They are horrible with customer service, and they are liars!! I'm $in the hole because of them! I was a loyal customer for several yrs Recently I bought an all in one for my home office and the speaker wasn't working correctly so I sent it back to get fixed A day or two later I decided to get a new monitor for my work computer, guess what it wasn't working correctly I spent hours e-mail back and forth with Dell and I asked them to just call me so we can get it resolved Finally got the work computer monitor back A few days ago they sent back the All in one, and the monitor was cracked! I couldn't believe this! They offered to send some guy to fix the screen, that's not happening, because what else is broken internallyThey offered to do an exchange and said it would be up to business days!!!! Unacceptable, I work from this computer!! I have been e-mailing and on the phone with them for several hours and its been escalated to their escalation
I've purchased a Dell Venue tablet and within months, it wouldn't chargeAfter contacting Dell, the representative attempted to resolve the issue over the phone with no successI was then asked to ship the tablet to [redacted] ***The item was received on 7/25/and they began work the following day due to a part that needed to be orderedI called on the 26th I called regarding the status of the partI was assured that the part would arrive the following day and they'll make the repair and ship the tablet backI would I the tablet within 7-business day as toldOn the 28th, after checking the status online, the same status from the 26th was still there (7/26/5:10:PM: Parts Hold: A component necessary to repair your unit is currently not in stock.), I called againThe same assurance was given and was told to check my email for an updateOn the 30th, I checked my email that was stating the same as what was on their
I ordered a computer on December 6thThis computer was for my son's Christmas presentAll other gifts revolved around the computerI.EGaming Keyboard, Desk, Gaming Mouse, Monitor and gamesWhen I ordered it I was told it would arrive on Dec 21stOn Dec 21st there was no package deliveredI called and was told that the computer had not even been built yet due to some issue with partsThey hoped it would arrive by Dec 29thI explained that would not dueAsked why I was not informed and was told because I ordered my computer online I didn't have a sales person to follow up with me I emailed Michael Dell to try to helpExpecting someone with authority to help resolve my issueProblem being it was the Friday before Christmas (Monday)So no time to order anything elseDid get a call and an emailWas told they could not get me a computerI canceled the order because if it was not here by Christmas there was no point I talked to four different people and everyone of them offered to cancel the order for me as there second suggestionI guess this happens so often that is there go to planWill never buy anything from Dell againAfter reading reviews, after the fact, I should have done more researchDidn't thing a large company would have that horrible customer service
I purchased a laptop computer month agoOperating system (Windows 10) crashedContacted Dell to download System Recovery USB softwareOn software download from Dell website I get error message (technical issue on their end) which they are unable to overwriteI suggested they mail me a System Recovery CD free of charge, considering the technical issue is on their endThey refused to mail out CD alleging that because DELL has gone green, they are no longer mailing out CD but will gladly mail one out to me if I purchase and pay $for oneThey have escalated this issue thrice nowInitial contact to DELL Tech support was Tues, June 14,
I had purchased a laptop from Dell.com on Wednesday March 15th I had saw that it had discounts listed on the website but they would not apply to the purchase priceI had called and placed the order over the phone to correct the issue with the advertised discountsAs a dell Advantage rewards member I am entitled to expedited shipping on my orderafter placing my order I was told my item would arrive between Monday March 20th and Friday March 24th which is longer then the expedited shipping which is advertisedI am now days passed the day my order was submitted and when I look at the website it lists that my expected delivery date shows March 20th (updated) but it does not show that my order has shippedI first contacted Dell via their online chat on Tuesday March 21st and was told that the the product was in transit from Asia to the US and the expected ship date is will be Wednesday the 22nd and I should receive it by Friday the 24thToday on the 24th I look
I order a few things from Dell and they charge me for shipping overnight when all it was was a few consoles games for the Nintendo switch and console and one game for Xbox one x and they deliberately separate the items so they be shipped to me form different warehouse so they could charge me more for overnight shipping and it, not fora god gaming console that less than which is the switch and a few gamesI did manage to get them to get a partial credit but they refusing to refund the whole If they put all the items together and sent it out to me which I brought all at the same time in the basket it should be no more than I am guessing dollars for overnight shippingThat just one part of the problem the second problem is I ordered a 4k tv from them and it got damaged on the way to me when it was shippedI called them but only getting people from the third country India and I can't hear them because I am hard of hearing and ask them numerous times to put
I received a Alienware Laptop that was not in an acceptable conditionThere were scratches on the inside next to the keyboardI highly believe I was sold a refurbished computer as new, but it was not a brand new computerI keep the computer as the scratches were not too noticeableI also saw that the LED light has a factory defect and is not consistent with the lighting on the othersAlso there was bad black light screen bleedI let all of this pass, and eventually I ran into performance issues like frame drops and stuttering, so I attempted to correct the issue myself with an upgraded thermal paste and repadA customer should not have to repad and paste a brand new computerWell my temps were reduced after this repaste and repad, it was still stutteringI then called and informed them of what was happening, but they declined to send me a new computerRequesting a new laptop be sent in was now out of the question, as the one month window has expiredThis was just the start
To Whom It May Concern, This is an update to my previous email to your CEO about my experience with Dell/Alienware: Order#- As of Dec23rd there has been no refund to this order which was cancelled on Dec2ndI’ve verified with my bank that money was actually transferred out of my accountAt this point it has been gone from my account over days since my order has been cancelledThis is after I’ve been promised that it would be done in hours than hoursI am now opening a fraud case with my bank and reporting this to be Revdex.comI will also post my experience to all the social media sites I can find Order#- Alienware 99Whr - Ordered on Dec2nd and after many missed promised delivery date I still don’t have this laptop which I needed for ChristmasThe delivery date now shows Dec29th which as you know is after ChristmasYour company strung me along with multiple promised delivery dates and failed to meet them when you have hold my funds
I purchased a Dell computer the Inspiron series, it has not worked correctly since I have bought the laptopI'm a college student that relies on the equipment for school and due to the computer not working it had limited my education opportunity I have contacted dell multiple time to replace the computer and have never got a correct response, it is amazing how Dell IncCan cause a halt and have no concern for a students education by selling faulty equipment that never operates correctly
I placed an order on Jan 9th and was told the estimated delivery date was Jan 17thBut until Jan 17th I didn't get any update or notice about the orderSo I contacted the Dell service and they informed me my order was delayed to Jan 24thOne case manager helped me with this and I got his email to ensure my package would be delivered Until Jan 24th, no update and no notice about my orderThen I contacted the case manager and the Dell serviceThe case manager ensured again my order would be delivered by Feb 6thAnd then the customer service told me "the item is no longer available, the order will be canceled automatically for out of stock" My problem is that I've been informed the date my order should be deliveredAnd I wait and wait againFinally Dell tell me it's out of stock and even no longer available for saleI think is so tricky and Dell wasted my time and energy
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
I purchased a new laptop from Dell on January 8, On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going badMany times it will not boot and the startup diag tells me that the drive is not there or the boot image is badOther times in will start and I can log in, but the computer will then lock upThe laptop will not run long enough to run the online diag." This is ticket number [redacted] A few days later Dell told me that I reached the wrong department and I should call the service numberThis ticket is still listed as being opened On August 9th, I called the service number and talked to a service techShe was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properlyThe service tech told me that she could no longer help me and that I needed to call a different numberShe told me that I wo
I made purchases through the Dell Advantage program and my DFS Consumer Credit AccountI was supposed to receive a gift card for 6% of the purchase and I never didThe card was "issued", but I never received it and Dell said that it has expiredIt apparently expired on the 23rd of March, which was only after days and the federal law shows that gift cards cannot expire for year anywaysI made a complaint to them about this and the answer was basically, we do not care and you are out of luckI spend around $1,a year on average and the customer service has been going down the last few yearsThe last time they issued one I received it by e-mail and I had been waiting until a few days ago trying to be patientI remember it taking a few weeks to get the last one and I did not expect them to simply not inform me the card was available
On 11/11/Dell Increceived security cameras we returned As of today 3/16/no refund has been issued Talked with [redacted] on 3/9/and he said it was a glitch in their system and it would be refunded but not sure how long it would take No refund yetOriginal email from them said we would have a refund within days Camera's were plus shipping and tax Total
A Dell sales representative promised in writing via chat that Dell would ship a recovery stick for the operating system on a new laptop purchase if I called with my order number after the purchaseI called as soon as the order number was received and received an email saying my request was denied
My DELL laptop screen got cracks, so I have contacted DELL customer service for the replacement and they asked me ship the laptopI did sent it to them but it is almost a month now, still they are fixing itThey keep me updated twice a week that its being delayed due to the parts are not availableI do not understand why it is taking so long to change the screen Why don’t the customer service person let me know well in advance before even placing the order that the parts aren’t available, so expect some delay? I am so disappointed and frustrated; literally, I am handicapped without my laptop for so long Please find below details of my laptop and service request details DELL laptop Model No: Inspiron 2-in- Laptop Service Tag [redacted] Service Request No [redacted]
I purchased a computer PACKAGE from Dell for a single price they shipped a sleeve for the computer ahead of the computer They then sent a bill only for the sleeve at a unit price that was never disclosed ahead of time The bill also did not identify this the package price was approximately all in the separate bill was they know want a late fee of dollars on the I never ordered my complaint is in trying to resolve this I have been bounced around to people all of whom do not speak english as a first language, none of whom do anything other than apologize but cannot help where do I call to speak to someone who can understand and address a simple issue?
Dell has sold me a defective productDespite promises to replace this product nothing has happenedAfter telephone calls in the space of an hour of which were conveniently "DROPPED" I have zero confidence in their commitmentsThese calls were all undertaken because their commitment of 1/10/to replace the defective product has not been fulfilled
I ordered a Dell laptop computer on-line on 12-7-17, at the official DELL website, with the understanding that it would be delivered by 12-20-This is a Christmas present for a year old man, whose laptop has died and I wanted to get him another one in time for ChristmasI patiently waited until yesterday, 12-18-At that time I found a way to contact Dell on-line and they did promptly respond that it will take to days to get it from Asia to the U.S., then they said they would expedite it from their U.Soffice to meThat is not acceptable I called customer service today and spoke to [redacted] , and explained that I ordered this laptop from them due to their promise to deliver by 12-20- All [redacted] did was read back to me over the phone what the email saidI explained this is for a year old man, and surely they have one of these very common models in the United States alreadyI asked him to get a supervisor involved right now and get him involvedAfter a few
Product have a day return period Purchased on 07/11, requested return on 07/23, got confirmation that the return request is received, but it never got approvedNo followup whatsoeverProduct is still in retail box, never opened, so there really is no reason to not accept the returnEven if they did not want to accept the return, there should have been an email stating that So now it is over the day period, their website no longer allow returns
NEVER BUY Form DELL!! They are horrible with customer service, and they are liars!! I'm $in the hole because of them! I was a loyal customer for several yrs Recently I bought an all in one for my home office and the speaker wasn't working correctly so I sent it back to get fixed A day or two later I decided to get a new monitor for my work computer, guess what it wasn't working correctly I spent hours e-mail back and forth with Dell and I asked them to just call me so we can get it resolved Finally got the work computer monitor back A few days ago they sent back the All in one, and the monitor was cracked! I couldn't believe this! They offered to send some guy to fix the screen, that's not happening, because what else is broken internallyThey offered to do an exchange and said it would be up to business days!!!! Unacceptable, I work from this computer!! I have been e-mailing and on the phone with them for several hours and its been escalated to their escalation
I've purchased a Dell Venue tablet and within months, it wouldn't chargeAfter contacting Dell, the representative attempted to resolve the issue over the phone with no successI was then asked to ship the tablet to [redacted] ***The item was received on 7/25/and they began work the following day due to a part that needed to be orderedI called on the 26th I called regarding the status of the partI was assured that the part would arrive the following day and they'll make the repair and ship the tablet backI would I the tablet within 7-business day as toldOn the 28th, after checking the status online, the same status from the 26th was still there (7/26/5:10:PM: Parts Hold: A component necessary to repair your unit is currently not in stock.), I called againThe same assurance was given and was told to check my email for an updateOn the 30th, I checked my email that was stating the same as what was on their
I ordered a computer on December 6thThis computer was for my son's Christmas presentAll other gifts revolved around the computerI.EGaming Keyboard, Desk, Gaming Mouse, Monitor and gamesWhen I ordered it I was told it would arrive on Dec 21stOn Dec 21st there was no package deliveredI called and was told that the computer had not even been built yet due to some issue with partsThey hoped it would arrive by Dec 29thI explained that would not dueAsked why I was not informed and was told because I ordered my computer online I didn't have a sales person to follow up with me I emailed Michael Dell to try to helpExpecting someone with authority to help resolve my issueProblem being it was the Friday before Christmas (Monday)So no time to order anything elseDid get a call and an emailWas told they could not get me a computerI canceled the order because if it was not here by Christmas there was no point I talked to four different people and everyone of them offered to cancel the order for me as there second suggestionI guess this happens so often that is there go to planWill never buy anything from Dell againAfter reading reviews, after the fact, I should have done more researchDidn't thing a large company would have that horrible customer service
I purchased a laptop computer month agoOperating system (Windows 10) crashedContacted Dell to download System Recovery USB softwareOn software download from Dell website I get error message (technical issue on their end) which they are unable to overwriteI suggested they mail me a System Recovery CD free of charge, considering the technical issue is on their endThey refused to mail out CD alleging that because DELL has gone green, they are no longer mailing out CD but will gladly mail one out to me if I purchase and pay $for oneThey have escalated this issue thrice nowInitial contact to DELL Tech support was Tues, June 14,
I had purchased a laptop from Dell.com on Wednesday March 15th I had saw that it had discounts listed on the website but they would not apply to the purchase priceI had called and placed the order over the phone to correct the issue with the advertised discountsAs a dell Advantage rewards member I am entitled to expedited shipping on my orderafter placing my order I was told my item would arrive between Monday March 20th and Friday March 24th which is longer then the expedited shipping which is advertisedI am now days passed the day my order was submitted and when I look at the website it lists that my expected delivery date shows March 20th (updated) but it does not show that my order has shippedI first contacted Dell via their online chat on Tuesday March 21st and was told that the the product was in transit from Asia to the US and the expected ship date is will be Wednesday the 22nd and I should receive it by Friday the 24thToday on the 24th I look
I order a few things from Dell and they charge me for shipping overnight when all it was was a few consoles games for the Nintendo switch and console and one game for Xbox one x and they deliberately separate the items so they be shipped to me form different warehouse so they could charge me more for overnight shipping and it, not fora god gaming console that less than which is the switch and a few gamesI did manage to get them to get a partial credit but they refusing to refund the whole If they put all the items together and sent it out to me which I brought all at the same time in the basket it should be no more than I am guessing dollars for overnight shippingThat just one part of the problem the second problem is I ordered a 4k tv from them and it got damaged on the way to me when it was shippedI called them but only getting people from the third country India and I can't hear them because I am hard of hearing and ask them numerous times to put
I received a Alienware Laptop that was not in an acceptable conditionThere were scratches on the inside next to the keyboardI highly believe I was sold a refurbished computer as new, but it was not a brand new computerI keep the computer as the scratches were not too noticeableI also saw that the LED light has a factory defect and is not consistent with the lighting on the othersAlso there was bad black light screen bleedI let all of this pass, and eventually I ran into performance issues like frame drops and stuttering, so I attempted to correct the issue myself with an upgraded thermal paste and repadA customer should not have to repad and paste a brand new computerWell my temps were reduced after this repaste and repad, it was still stutteringI then called and informed them of what was happening, but they declined to send me a new computerRequesting a new laptop be sent in was now out of the question, as the one month window has expiredThis was just the start
To Whom It May Concern, This is an update to my previous email to your CEO about my experience with Dell/Alienware: Order#- As of Dec23rd there has been no refund to this order which was cancelled on Dec2ndI’ve verified with my bank that money was actually transferred out of my accountAt this point it has been gone from my account over days since my order has been cancelledThis is after I’ve been promised that it would be done in hours than hoursI am now opening a fraud case with my bank and reporting this to be Revdex.comI will also post my experience to all the social media sites I can find Order#- Alienware 99Whr - Ordered on Dec2nd and after many missed promised delivery date I still don’t have this laptop which I needed for ChristmasThe delivery date now shows Dec29th which as you know is after ChristmasYour company strung me along with multiple promised delivery dates and failed to meet them when you have hold my funds
I purchased a Dell computer the Inspiron series, it has not worked correctly since I have bought the laptopI'm a college student that relies on the equipment for school and due to the computer not working it had limited my education opportunity I have contacted dell multiple time to replace the computer and have never got a correct response, it is amazing how Dell IncCan cause a halt and have no concern for a students education by selling faulty equipment that never operates correctly
I placed an order on Jan 9th and was told the estimated delivery date was Jan 17thBut until Jan 17th I didn't get any update or notice about the orderSo I contacted the Dell service and they informed me my order was delayed to Jan 24thOne case manager helped me with this and I got his email to ensure my package would be delivered Until Jan 24th, no update and no notice about my orderThen I contacted the case manager and the Dell serviceThe case manager ensured again my order would be delivered by Feb 6thAnd then the customer service told me "the item is no longer available, the order will be canceled automatically for out of stock" My problem is that I've been informed the date my order should be deliveredAnd I wait and wait againFinally Dell tell me it's out of stock and even no longer available for saleI think is so tricky and Dell wasted my time and energy
I am very disappointed in dells customer service and warranty I think the Dell computer is a piece a garbage and the motherboard broke after One year I think I am going to buy an Apple computer I was on the phone with Dell for an hour and a half and spoke to someone in India
I purchased a new laptop from Dell on January 8, On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going badMany times it will not boot and the startup diag tells me that the drive is not there or the boot image is badOther times in will start and I can log in, but the computer will then lock upThe laptop will not run long enough to run the online diag." This is ticket number [redacted] A few days later Dell told me that I reached the wrong department and I should call the service numberThis ticket is still listed as being opened On August 9th, I called the service number and talked to a service techShe was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properlyThe service tech told me that she could no longer help me and that I needed to call a different numberShe told me that I wo
I made purchases through the Dell Advantage program and my DFS Consumer Credit AccountI was supposed to receive a gift card for 6% of the purchase and I never didThe card was "issued", but I never received it and Dell said that it has expiredIt apparently expired on the 23rd of March, which was only after days and the federal law shows that gift cards cannot expire for year anywaysI made a complaint to them about this and the answer was basically, we do not care and you are out of luckI spend around $1,a year on average and the customer service has been going down the last few yearsThe last time they issued one I received it by e-mail and I had been waiting until a few days ago trying to be patientI remember it taking a few weeks to get the last one and I did not expect them to simply not inform me the card was available
On 11/11/Dell Increceived security cameras we returned As of today 3/16/no refund has been issued Talked with [redacted] on 3/9/and he said it was a glitch in their system and it would be refunded but not sure how long it would take No refund yetOriginal email from them said we would have a refund within days Camera's were plus shipping and tax Total
A Dell sales representative promised in writing via chat that Dell would ship a recovery stick for the operating system on a new laptop purchase if I called with my order number after the purchaseI called as soon as the order number was received and received an email saying my request was denied
My DELL laptop screen got cracks, so I have contacted DELL customer service for the replacement and they asked me ship the laptopI did sent it to them but it is almost a month now, still they are fixing itThey keep me updated twice a week that its being delayed due to the parts are not availableI do not understand why it is taking so long to change the screen Why don’t the customer service person let me know well in advance before even placing the order that the parts aren’t available, so expect some delay? I am so disappointed and frustrated; literally, I am handicapped without my laptop for so long Please find below details of my laptop and service request details DELL laptop Model No: Inspiron 2-in- Laptop Service Tag [redacted] Service Request No [redacted]
I purchased a computer PACKAGE from Dell for a single price they shipped a sleeve for the computer ahead of the computer They then sent a bill only for the sleeve at a unit price that was never disclosed ahead of time The bill also did not identify this the package price was approximately all in the separate bill was they know want a late fee of dollars on the I never ordered my complaint is in trying to resolve this I have been bounced around to people all of whom do not speak english as a first language, none of whom do anything other than apologize but cannot help where do I call to speak to someone who can understand and address a simple issue?
Dell has sold me a defective productDespite promises to replace this product nothing has happenedAfter telephone calls in the space of an hour of which were conveniently "DROPPED" I have zero confidence in their commitmentsThese calls were all undertaken because their commitment of 1/10/to replace the defective product has not been fulfilled