About a week ago my Inspiron quit powering onI called tech support and a representative helped me troubleshoot it and her conclusion was the motherboard failedShe then told me my warranty was expired,so to fix the problem with my laptop was going to be crazy expensiveI declined and bought another laptop, not a DellHowever, just yesterday I received a piece of mail with my service tag on it ( [redacted] ) saying that I should renew my limited hardware warranty because it expires 2/19/I then called tech support again, asking that my motherboard be replaced because I received a letter saying my warranty was still in effectThe customer service representative told me I recieved that piece of mail by mistake??
I am a [redacted] working in the [redacted] *** I ordered a printer from DELL on the 20th May and up to now I have not received itIt is getting close to days and I contacted the company to learn it statusIn the last couple of days I have been given the run around by their customer representative who seems that they do not know what they are doing and could not give me any status and kept giving me excusesAfter constant emailing they did not respondI tried using a US phone number but it sent me to a foreign customer rep againThe USPS tracking number they gave is pretty much useless as I tried tracking itIt does not take days for an item to be shipped to an [redacted] addressI am pretty much fed up and upset that it has come to this that I have to file a complaint
In July my son purchased an XPS laptop computer for approximately $1,dollarsBecause he was excited, he made this purchase earlier than he should haveOur family was moving, and he also had [redacted] , therefore, even though he made the purchase and the invoice date is 7/19/16, he did not actually receive and open his package until mid-August About weeks after he started using his computer, (now end of August), it completely crashed He was told that he needed to send it in for repair, and he could expect it returned to him in daysNot only did it take TWICE as long (apparently they needed to replace the "logic board"), the computer was returned to him with a problem My son waited DAYS for his computer, and there was absolutely NO communication via email with any updates or explanation of why it was taking twice as long After he received his computer, he noticed that the screen flickers Now I am most unhappy with this computer, because we paid close to $
I am outraged that there is no American I can talk to about an issue with my PrinterYour India and Philippines call centers are rude and only feel that they can assist by dialing into your computer because you know absolutely nothingAlso when I bought my printer, I was told that the item was in stock and delivery was to be on a dateThe printer was not in stock and it would be about weeks laterI never got an email about this and when I called about it, they said "well you can cancel if you want" What kind of operation says well just cancel the orderI was also sold a printer warranty and was told it covered everything but when I called about an issue I was told I needed the premier not the basicI was told it was the best warranty not the basicVery bad outsourced customer service!!!!!! This is the reason why I have not purchased from DellI thought I would give them a try, but after this customer service issue I don't know what I will do in the future Also the cartridge
On Friday, December 22,I was on the Dell website looking at a computer to purchase I found a Chromebook for $ I proceeded to order it when the payment came up the p [redacted] changed from $to $ This is Bait and Switch
Order Info Order Date: 03/01/ Dell Purchase ID: [redacted] This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS??? Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
In December I ordered a Inspiron In April the hard drive failed for no reason I called Dell and even though I paid extra for a preferred warranty they had me ship them the computerI shipped the laptop to them and upon returning back to me I noticed they had damaged my new computer so I called once again to make a complaint about my system being damaged they wanted it sent back in again but I said no so they sent out a tech on 5-10-The tech came out and replaced the damaged parts and went to power on the system but low and behold it would not power back up even though it was working fine earlier that day the tech told me that in his opinion something was very wrong with the system I contacted Dell and told them the problem I was having and I felt that the system was a lemon for having major technical issues in such a short period of time and I requested a replacement system they said noThe solution send it back to them again even though they already d
I used to buy Dell products for years, but today is the final time I purchase anything from themTheir advertisement on the website claimed the cyber week sale was extended until AM EST, and I took a look at their website around AM EST, finally deciding to try and make a purchase not long afterThe item was purported to be around $off the original list price of $However, every time I tried to check out, the price went back up to the $I went back and checked several times to make sure there wasn't fine print or I hadn't accidentally checked options I didn't need and nothingBut by the time I was finally able to contact a rep at the company to try and figure out why this was happening, the sale was overAccording to the rep, the team that switches over the pricing began the process at AM EST, which is why I was unable to get the sale priceWhich also means they blatantly lied about when the sale endedIt's not an extended sale if you don't allow customers to purchase your product at a discount up to the time you listed on your front pageThey apparently don't want my custom anymore, so I'm never going to give it to them again, nor will I ever suggest them to friends or family
I purchased an Inspirion one year ago with a year Premium support contractOver the first year I had multiple problems where the following components were replaced by Dell: AC adapter/ cord replaced hard drive replaced operating system reinstalled bottom chassis replaced mechanical part replaced wireless card replaced IO/Daughter board replaced cables replaced main logic board replaced (Note that the laptop is in like new condition and has not been dropped or damaged) After the last round of repairs initiated July 13, 2016, the laptop was returned from Dell and the problem was not fixed Dell said they could not fix my laptop, would not give me a new laptop in place of my Lemon, refused to return my money, and sent me a refurbished Inspirion as a replacement The replacement came with a bad LCD on DayI asked for my money back for these Lemons, but Dell said they could quickly fix the problem Dell technical service came to my home 8/12/and 8/16/
to whom it may concern, I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr [redacted] then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
Hi, in January 28th I purchased a Sony Led TV As the time of finishing the purchase, my invoice receipt stated that I have earned $Loyalty RewardsThe receipt promised that I will get a promotional code for $which will be emailed to me - days after the order's ship dateAs time passed, I wait and wait and nothing comeI called Dell and inquired about it and was on the phone for minutes and transferred to timesYet, nothing has been resolvedI then use Facebook to voice out my discontent on February 17thIt is now March and the problem is still there Different reps responded on Facebook and one said this and one said that and dragging on the issue to nowOn March 2, Dell responded back stating that my request for the $loyalty rewards was denial due to 1) E-promotional Gift card for $on 29th January - this was part of the TV promotional deal at that time and not relate to loyalty rewards 2) Dell advantage rewards for $on 25th Febr
Dell refuses to honor the warranty on my laptopA defective Dell part has caused secondary damage to the laptopDell is refusing to cover the repairs under the warranty because there is additional damage to the case caused by the primary defective part (the hinge)The response from Dell was "we do not cover broken things"
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
I have a Dell Inspiron laptop that I purchased in November The system would not boot up and when I tried to run reset iand recovery I got an error messageI called Dell customer serviceI explained the problem and booted up the computer and went through several diagnostic steps with the customer service repShe must have told me at least times during the conversation that she was there to help me resolve the problemI asked her to quit telling me that and to actually assist me with the problemEventually she determined that the laptop could not be repaired and she said she would have a waybill prepared and sent to me via email Instead of a waybill I received a phone call rhe following day from a different service repThis rep said that she would be shipping me a hard drive so I could repair my laptop myself I explained to her that I'm a senior citizen with cataracts and this is not an acceptable solution I again asked for a waybillShe said she would have one pr
I bought a computer, with awarranty The computer proved to be defective I have spent several months trying to have it repaired under warranty A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem
I placed my order (Order # [redacted] ) on 9/the one day where the two $coupons per order were valid for all Dell Advantage members (screenshot attached of the order screen and the actual order) along with release day shippingI only received one gift card after calling customer supportI am unable to get the second promised gift card after multiple calls and emails I am able to provide screen shots of the order date as well as the promotion in cartI am not sure what else I need to do to validate my purchase
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
Purchased brand new xps laptop and when I attempt to get replacement dell makes it impossible to get replacementMy laptop won't turn on and according to light guide, the motherboard failed
I ordered several items online during Black Friday deals on Dell's website One of the items I ordered was a new Vizio TV The TV arrived yesterday but the screen was smashed and I needed to return it I spent over hours on the phone today with Dell customer service so that I could obtain a CRA to return the TV The problem is that I was notified that every item in my order would have to be returned This is not possible as these were gifts and have been given out already This is terrible customer service and is also in violation of Dells return policy The care rep continued to treat me badly and would not help...even laughed at me All I want to do is return the TV for a refund of what I have already paid for it Pretty simple ask in my opinion but Dell wants to make it impossible Also...the TV to replace is no longer available and the Dell rep continued to tell me that I would have to pay full price once in stock and that Dell would not honor the Black Friday pricing
About a week ago my Inspiron quit powering onI called tech support and a representative helped me troubleshoot it and her conclusion was the motherboard failedShe then told me my warranty was expired,so to fix the problem with my laptop was going to be crazy expensiveI declined and bought another laptop, not a DellHowever, just yesterday I received a piece of mail with my service tag on it ( [redacted] ) saying that I should renew my limited hardware warranty because it expires 2/19/I then called tech support again, asking that my motherboard be replaced because I received a letter saying my warranty was still in effectThe customer service representative told me I recieved that piece of mail by mistake??
I am a [redacted] working in the [redacted] *** I ordered a printer from DELL on the 20th May and up to now I have not received itIt is getting close to days and I contacted the company to learn it statusIn the last couple of days I have been given the run around by their customer representative who seems that they do not know what they are doing and could not give me any status and kept giving me excusesAfter constant emailing they did not respondI tried using a US phone number but it sent me to a foreign customer rep againThe USPS tracking number they gave is pretty much useless as I tried tracking itIt does not take days for an item to be shipped to an [redacted] addressI am pretty much fed up and upset that it has come to this that I have to file a complaint
In July my son purchased an XPS laptop computer for approximately $1,dollarsBecause he was excited, he made this purchase earlier than he should haveOur family was moving, and he also had [redacted] , therefore, even though he made the purchase and the invoice date is 7/19/16, he did not actually receive and open his package until mid-August About weeks after he started using his computer, (now end of August), it completely crashed He was told that he needed to send it in for repair, and he could expect it returned to him in daysNot only did it take TWICE as long (apparently they needed to replace the "logic board"), the computer was returned to him with a problem My son waited DAYS for his computer, and there was absolutely NO communication via email with any updates or explanation of why it was taking twice as long After he received his computer, he noticed that the screen flickers Now I am most unhappy with this computer, because we paid close to $
I am outraged that there is no American I can talk to about an issue with my PrinterYour India and Philippines call centers are rude and only feel that they can assist by dialing into your computer because you know absolutely nothingAlso when I bought my printer, I was told that the item was in stock and delivery was to be on a dateThe printer was not in stock and it would be about weeks laterI never got an email about this and when I called about it, they said "well you can cancel if you want" What kind of operation says well just cancel the orderI was also sold a printer warranty and was told it covered everything but when I called about an issue I was told I needed the premier not the basicI was told it was the best warranty not the basicVery bad outsourced customer service!!!!!! This is the reason why I have not purchased from DellI thought I would give them a try, but after this customer service issue I don't know what I will do in the future Also the cartridge
On Friday, December 22,I was on the Dell website looking at a computer to purchase I found a Chromebook for $ I proceeded to order it when the payment came up the p [redacted] changed from $to $ This is Bait and Switch
Order Info Order Date: 03/01/ Dell Purchase ID: [redacted] This is the 2nd order Dell cancelled, and refused to ship the product BUT at the same time did not refund my money back to my gift card which has prevented me from using itSince these gift cards have expiry, DELL CANNOT keep it even after cancelling order Main concern, is that Dell is cancelling order which has been placed online from their website even though I used only Gift Cards which is what their system allowsHowever, its ridiculous that Dell chose to cancel order just because reward was also used on this orderIf we are not supposed to use Rewards as the 4th payment method, then WHY IS DELL ALLOWING IT TO GO THROUGH THE CHECKOUT PROCESS??? Its very strange that Dell prevents us from entering more than payment methods during checkout, but then allows us to use REWARDS as the additional payment method, which if its not allowed could be easily stopped at the checkout pageThe very reason its al
In December I ordered a Inspiron In April the hard drive failed for no reason I called Dell and even though I paid extra for a preferred warranty they had me ship them the computerI shipped the laptop to them and upon returning back to me I noticed they had damaged my new computer so I called once again to make a complaint about my system being damaged they wanted it sent back in again but I said no so they sent out a tech on 5-10-The tech came out and replaced the damaged parts and went to power on the system but low and behold it would not power back up even though it was working fine earlier that day the tech told me that in his opinion something was very wrong with the system I contacted Dell and told them the problem I was having and I felt that the system was a lemon for having major technical issues in such a short period of time and I requested a replacement system they said noThe solution send it back to them again even though they already d
I used to buy Dell products for years, but today is the final time I purchase anything from themTheir advertisement on the website claimed the cyber week sale was extended until AM EST, and I took a look at their website around AM EST, finally deciding to try and make a purchase not long afterThe item was purported to be around $off the original list price of $However, every time I tried to check out, the price went back up to the $I went back and checked several times to make sure there wasn't fine print or I hadn't accidentally checked options I didn't need and nothingBut by the time I was finally able to contact a rep at the company to try and figure out why this was happening, the sale was overAccording to the rep, the team that switches over the pricing began the process at AM EST, which is why I was unable to get the sale priceWhich also means they blatantly lied about when the sale endedIt's not an extended sale if you don't allow customers to purchase your product at a discount up to the time you listed on your front pageThey apparently don't want my custom anymore, so I'm never going to give it to them again, nor will I ever suggest them to friends or family
I purchased an Inspirion one year ago with a year Premium support contractOver the first year I had multiple problems where the following components were replaced by Dell: AC adapter/ cord replaced hard drive replaced operating system reinstalled bottom chassis replaced mechanical part replaced wireless card replaced IO/Daughter board replaced cables replaced main logic board replaced (Note that the laptop is in like new condition and has not been dropped or damaged) After the last round of repairs initiated July 13, 2016, the laptop was returned from Dell and the problem was not fixed Dell said they could not fix my laptop, would not give me a new laptop in place of my Lemon, refused to return my money, and sent me a refurbished Inspirion as a replacement The replacement came with a bad LCD on DayI asked for my money back for these Lemons, but Dell said they could quickly fix the problem Dell technical service came to my home 8/12/and 8/16/
to whom it may concern, I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr [redacted] then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
Hi, in January 28th I purchased a Sony Led TV As the time of finishing the purchase, my invoice receipt stated that I have earned $Loyalty RewardsThe receipt promised that I will get a promotional code for $which will be emailed to me - days after the order's ship dateAs time passed, I wait and wait and nothing comeI called Dell and inquired about it and was on the phone for minutes and transferred to timesYet, nothing has been resolvedI then use Facebook to voice out my discontent on February 17thIt is now March and the problem is still there Different reps responded on Facebook and one said this and one said that and dragging on the issue to nowOn March 2, Dell responded back stating that my request for the $loyalty rewards was denial due to 1) E-promotional Gift card for $on 29th January - this was part of the TV promotional deal at that time and not relate to loyalty rewards 2) Dell advantage rewards for $on 25th Febr
Dell refuses to honor the warranty on my laptopA defective Dell part has caused secondary damage to the laptopDell is refusing to cover the repairs under the warranty because there is additional damage to the case caused by the primary defective part (the hinge)The response from Dell was "we do not cover broken things"
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
I have a Dell Inspiron laptop that I purchased in November The system would not boot up and when I tried to run reset iand recovery I got an error messageI called Dell customer serviceI explained the problem and booted up the computer and went through several diagnostic steps with the customer service repShe must have told me at least times during the conversation that she was there to help me resolve the problemI asked her to quit telling me that and to actually assist me with the problemEventually she determined that the laptop could not be repaired and she said she would have a waybill prepared and sent to me via email Instead of a waybill I received a phone call rhe following day from a different service repThis rep said that she would be shipping me a hard drive so I could repair my laptop myself I explained to her that I'm a senior citizen with cataracts and this is not an acceptable solution I again asked for a waybillShe said she would have one pr
I bought a computer, with awarranty The computer proved to be defective I have spent several months trying to have it repaired under warranty A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem
I placed my order (Order # [redacted] ) on 9/the one day where the two $coupons per order were valid for all Dell Advantage members (screenshot attached of the order screen and the actual order) along with release day shippingI only received one gift card after calling customer supportI am unable to get the second promised gift card after multiple calls and emails I am able to provide screen shots of the order date as well as the promotion in cartI am not sure what else I need to do to validate my purchase
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
Purchased brand new xps laptop and when I attempt to get replacement dell makes it impossible to get replacementMy laptop won't turn on and according to light guide, the motherboard failed
I ordered several items online during Black Friday deals on Dell's website One of the items I ordered was a new Vizio TV The TV arrived yesterday but the screen was smashed and I needed to return it I spent over hours on the phone today with Dell customer service so that I could obtain a CRA to return the TV The problem is that I was notified that every item in my order would have to be returned This is not possible as these were gifts and have been given out already This is terrible customer service and is also in violation of Dells return policy The care rep continued to treat me badly and would not help...even laughed at me All I want to do is return the TV for a refund of what I have already paid for it Pretty simple ask in my opinion but Dell wants to make it impossible Also...the TV to replace is no longer available and the Dell rep continued to tell me that I would have to pay full price once in stock and that Dell would not honor the Black Friday pricing