Dell Account Number: [redacted] - I submitted an order for a $XPSLaptop with Dell, I was preapproved for $Dell Credit Line - accessories were shipped to my home while the Laptop was being assembled, Dell CANCELLED my Laptop Order with NO NOTICE, I Paid $into my Dell Financial Account AHEAD of TIME to show good faith toward my CREDIT ACCOUNT I shipped back BOTH Accessories for CREDIT, A extended battery and a External CD Drive - I was sent a credit check for $on 12/02/15, I am still due a Credit of $($- $193.17) After NUMEROUS Phone calls and emails after months, I have no other option but to submit this complaint with the Revdex.com as all of my requests with Dell have been ignored Any help from the Revdex.com would be most appreciated
Dell has had over month to refund my money for the laptops that I have returned to them (Delivered on 5/18/16) – I still don’t have the full refund that I was promised and have called many times about thisEvery time I call they tell me 48-hoursI have called more than times on this after hours each timeThe 2nd or 3rd time I called they created the service request mentioned below To get in touch with them on this case: Contact # ###-###-#### -- say, "refund" then use the following service request # Service Request # - -- this is for the refund case specificallyPerson handling the case: [redacted] ***, Resolution Specialist Tracking #'s of each lap [redacted] w/ Dell reference # [redacted] & [redacted] w/ Dell reference # [redacted] Laptop was initially found to be defective; they sent a 2nd laptop as replacement which was also found to be defectiveBoth laptops have been returned and received by Dell as of 5/18/
I ordered a wireless router from Dell, here is the order information: Order Date: 6/30/ Order Number: [redacted] FedEx tracking number: [redacted] My package arrived at my city on July 6th, but my package wasn't delivery I asked FedEx and they told me that Dell call them to send the package backI called Dell customer service and they told me I have verification issues and ask me to call their verify department I called the number they give to me, but the guy told me he cant solve this problem and transferred my callAfter multiple times of transfer they told me to call another numberIn the end, I fund that the number I had already calledNow their customer service ask me just to wait for the package return to Dell and told me I will get the refund after Dell receive the item I check the FedEx website and the tracking information shows the package is still in my cityI don't know what happened and no body can tell me what happened
I ordered some hard drives online on Jan and paid fully with credit cardI did not receive themWhen I called Dell I was told the order was cancelled and the shipment was redirected back to DellI was never notified about the cancellation and have not received any refundI am very disappointed with Dell's business practice
There was a problem with my online order My bank flagged it as a suspicious charge and didn't process it Dell sent me and email with a number and a menu option Which lead to a list of options none of which where related After minutes I final got a real person on the phone They seem to have resolved my issue but asked me to stay on the line to talk with customer care I waited on hold for minutes only to be told as I suspected that it was already resolved Then when I asked for someone in customer care they stuck my back in the main menu Then I got someone who claimed they could not hear me and I hung up This has not been my experience with Dell as a business person but this has made me decide I will not be purchasing from Dell directly in the future
I was sent a defaulted battery as a warranty exchangeWhen the escalation department contacted me he accused me of defrauding the company by asking for a warranty exchange while my old one was working fineI explained to him that the tech support entered my system remotely and confirmed that the original battery was not workingHe then refused to send me a replacement battery although the warranty replacement battery was bad when it was sent to meAfter receiving the battery I left it in the package because I had to travel out of the country for an extended amount of time for my workWhen I got back to the states I placed it in the laptop and that's when I was aware that it was no good
- online purchase of laptop in Dec26th advertised at discount with delivery date of Jan Immediately after ordering deliver was changes to Jan17th, then Feb8th then advised item is not in stock and order needs to be cancelled Spoke to at lease agents, all attempted to sell me a regular price item, have requested numerous times that they honour price and ship comparable item No response from Dell reps, all overseas who stick to the script Classic bait and switch - advertise discounted item but no stock available Unable to resolve despite speaking to two managers in India, after multiple calls and being transferred to phones that don't get answered
Horrible customer service I am sure this is an old story, but it's my storyI purchased this computer last year to replace an old Dell that I had for many years and lovedNot this timeAfter a short time I would get a Blue Screen saying my computer was having a problem and would automatically restartI t did that every couple of days or soNo real patternIt would even happen if I was nowhere near the computerHours on line with Tech support yielded nothingOf course there suggestion is to wipe everything cleanI said no, so they asked me to send it in to TexasI got it back days later with a note saying they replaced the hard drive and reinstalled OS as well as checked everything else outGuess what, days later the same thing happenedThey obviously took the easy way out and simply replaced to hard driveNot having my computer for days is hard enough, but to restore all the programs and data takes hoursNow they want me to send it back againI am 99% sure the c
My laptop has been experiencing keyboard malfunctionsSpecifically, the top row of letters stops working one by one until only "t" and "y" workThe issue goes away when I turn it off and on again, but reappears after about minutesI brought the laptop to Staples where I bought it, but the technicians there told me to send it in to DellBefore I sent it in, I also had my colleges "Smart Squad" look at it, and they said to send it in as well since opening it would void the warranty that the laptop is still under since I just bought it over the summerI sent the laptop in to Dell, along with specifics about the problem and how the issue goes away when the laptop is restarted but does come back without failDell had my laptop for about weeks, and it was sent back to me last week with a note that said they had done nothing to it because the technician found nothing wrong with itI opened my laptop to try using it and within minutes the same keyboard issue returnedI am a ver
I have initiated returns with dell since early DecemberI had contacted customer service to verify if a specific backpack would fit my laptopAs per customer service, they stated it would fit my laptopDell Reward points were used to purchase the backpackThe backpack arrived, and the laptop does not fit I called Dell directly, and they agreed to accept a return, but would not honor the reward points used to purchase the backpackSo I would need to purchase the backpack full price, and they would not honor the price I paidI asked if they would at least apply the reward points later on to the purchase and credit the difference They denied that option
I contacted customer service first to fix defective audio left with fixed audio (i thought it was fixed at that time) left the product damaged came back fixed it after words audio stopped working correctly then about a month afterwords power light started flashing support website wont allow me to even download their diagnostic tolls also audio was know not to work well and the company never recalled the product
I bought two products from Dell, both of which were advertised as including "gift cards," one for $and another for $ The gift cards expired days from the purchase date, which is in violation of the federal CARD Act of On top of the straightforward violation of the act inherent to the terms of the advertised "gift card," I actually did use the cards within the specified valid time period, but exchanged one of the two products that I used them onWhen they refunded me, they put it right back onto the same cards, with the expiration date unchanged Dell is now refusing to acknowledge the remaining amount on my gift cards, and I would like them to do so
On 12/12/I called the number provided ( [redacted] ) by Dell chat representative, [redacted] * I was on the phone for approximately an hour and a half (10:45am-12:15pm) During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding Cr [redacted] /Dell Purchase ID [redacted] I was informed that this order was cancelled; however, it was cancelled without prior notification I was never ever notified about this cancellation Upon learning this, I was hoping the order would be reprocessed As the last and final representative was about to assist me with the reorder, the phone was disconnected Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/for $ I expressed my frustratio
We received a faulty computer from Dell, after weeks with our tech team attempting to fix the problem with Dell, the computer still doesn't work Dell tech support has replaced a few items on the computer, the computer still doesn't work Our tech team has spent several hours trying to fix the computer, it has cost us a lot of money to pay our tech team to try and fix the computer We are unable to use the computer and Dell will not let us return it as it has been days since the invoice date
the following facts are presented for review: a Dell Laptop, model Latitude 3550, was purchased on 06/01/ said laptop has a service tag identification number of [redacted] said laptop was purchased as " prebuilt" with no customizations, for one of our customers, who is a CEO of a financial organization said laptop, was supposed to ship within a reasonable amount of time, the original order was lost, or misplaced, had to be reentered, and finally arrived 30+ days laterOur client, at that point was not happy, as we were never notified of the issues with the orderand made numerous calls to find out the order status, said laptop was purchased, with an extended warranty, states " on site , next business day, after remote diagnosis" said laptop, had a hard drive failure ( HDD) and a call was made to the Dell Support Center, and a Service request number assigned ( [redacted] ) Support Center agent " [redacted] " ran the diagnostics, as I did, for the clients lap
My laptop broke so I sent it in to Alienware (Dell) to get it fixed and paid $***to fix it but when they returned it to me the screen and outer case was fixed but the computer would not boot up so I sent it back to them a second time and waited about a month and they told me that the computer was accidently sent to the trash bin and it was destroyed by them so they told me they would refund me the service fee and refund me the original cost of my computer which was over $Well they refunded me the service fee but have still not refunded me the cost of my computerIn the mean time I bought a replacement for it and they keep telling me that the refund was sent to my card that was used when the computer was purchasedThe service tag number is 390FNThe person I have been taking to is [redacted] @ Dell Tech support 1-***-***-***This issue has been going on since Febof this year Please help me
I purchased a ( Dell Inspiron ) 2/29/ Started to have multi problems with it After contacting Dell customer service they had me send it to Dell's Resolution Center and on 4/23/they sent it back stating that they had repaired it and after testing and run through full diagnostics by a certified technician based on the symptoms The information that came with the Laptop said they replaced the Main Logic Board and the Operation System Reinstalled Not long after receiving it the same problems started again so I call again Dell customer service and they had me send it back again to Dell's Resolution Center the 2nd time And on 5/10/They returned it saying that it was tested and repaired This time they replaced the hard drive ,Palmrest Replaced and Operation System Reinstalled And now in the last few weeks been having major problems dropping we also have HP Laptops and they are in the room as the Dell and we do not have any problems with the HP's drop
In November 2015, I bought a Dell Venue Android tablet when it went on sale on Cyber Monday that yearIn July 2016, the tablet started to charge slowly, and then not to charge at all when plugged inSince the product was still under warranty (year from date of purchase), I called Dell Technical support, who advised me to send it in for repairsThe original tablet could not be fixed, so they sent a replacement About days ago,, the replacement tablet started to experience the same problems as the originalI would up spending 4-hours total on the phone (after being cut off twice), routed to several different departments in the company, given contradictory policy information, only to be told that my warranty expired in FebruaryI told them no, the support page for my account clearly shows that the warranty is valid through December 1, I had to take a picture of the second tablet's service tag# to email to Dell so that I could prove that my warranty was still val
They sold me a defective computerThen change it for another not only also defective but usedBecause I bought a new one I tried to cancel the purchase but they told me thay to do it, I neeed to buy another computer new one and after that they give a refund
I bought a laptop that is less than a year oldLast week, the battery stopped chargingI took the laptop to Best Buy and an employee identified the problem as the chargerThe laptop charged at the store using one of their chargersHe told me to contact Dell because Best Buy didn't sell Dell products I have contacted Dell twice, using contact information on their siteI just spent the past minutes looking at their site, trying to find my account informationI've had an account with Dell for almost yearsAnd I have never had this kind of issue until now
Dell Account Number: [redacted] - I submitted an order for a $XPSLaptop with Dell, I was preapproved for $Dell Credit Line - accessories were shipped to my home while the Laptop was being assembled, Dell CANCELLED my Laptop Order with NO NOTICE, I Paid $into my Dell Financial Account AHEAD of TIME to show good faith toward my CREDIT ACCOUNT I shipped back BOTH Accessories for CREDIT, A extended battery and a External CD Drive - I was sent a credit check for $on 12/02/15, I am still due a Credit of $($- $193.17) After NUMEROUS Phone calls and emails after months, I have no other option but to submit this complaint with the Revdex.com as all of my requests with Dell have been ignored Any help from the Revdex.com would be most appreciated
Dell has had over month to refund my money for the laptops that I have returned to them (Delivered on 5/18/16) – I still don’t have the full refund that I was promised and have called many times about thisEvery time I call they tell me 48-hoursI have called more than times on this after hours each timeThe 2nd or 3rd time I called they created the service request mentioned below To get in touch with them on this case: Contact # ###-###-#### -- say, "refund" then use the following service request # Service Request # - -- this is for the refund case specificallyPerson handling the case: [redacted] ***, Resolution Specialist Tracking #'s of each lap [redacted] w/ Dell reference # [redacted] & [redacted] w/ Dell reference # [redacted] Laptop was initially found to be defective; they sent a 2nd laptop as replacement which was also found to be defectiveBoth laptops have been returned and received by Dell as of 5/18/
I ordered a wireless router from Dell, here is the order information: Order Date: 6/30/ Order Number: [redacted] FedEx tracking number: [redacted] My package arrived at my city on July 6th, but my package wasn't delivery I asked FedEx and they told me that Dell call them to send the package backI called Dell customer service and they told me I have verification issues and ask me to call their verify department I called the number they give to me, but the guy told me he cant solve this problem and transferred my callAfter multiple times of transfer they told me to call another numberIn the end, I fund that the number I had already calledNow their customer service ask me just to wait for the package return to Dell and told me I will get the refund after Dell receive the item I check the FedEx website and the tracking information shows the package is still in my cityI don't know what happened and no body can tell me what happened
I ordered some hard drives online on Jan and paid fully with credit cardI did not receive themWhen I called Dell I was told the order was cancelled and the shipment was redirected back to DellI was never notified about the cancellation and have not received any refundI am very disappointed with Dell's business practice
There was a problem with my online order My bank flagged it as a suspicious charge and didn't process it Dell sent me and email with a number and a menu option Which lead to a list of options none of which where related After minutes I final got a real person on the phone They seem to have resolved my issue but asked me to stay on the line to talk with customer care I waited on hold for minutes only to be told as I suspected that it was already resolved Then when I asked for someone in customer care they stuck my back in the main menu Then I got someone who claimed they could not hear me and I hung up This has not been my experience with Dell as a business person but this has made me decide I will not be purchasing from Dell directly in the future
I was sent a defaulted battery as a warranty exchangeWhen the escalation department contacted me he accused me of defrauding the company by asking for a warranty exchange while my old one was working fineI explained to him that the tech support entered my system remotely and confirmed that the original battery was not workingHe then refused to send me a replacement battery although the warranty replacement battery was bad when it was sent to meAfter receiving the battery I left it in the package because I had to travel out of the country for an extended amount of time for my workWhen I got back to the states I placed it in the laptop and that's when I was aware that it was no good
- online purchase of laptop in Dec26th advertised at discount with delivery date of Jan Immediately after ordering deliver was changes to Jan17th, then Feb8th then advised item is not in stock and order needs to be cancelled Spoke to at lease agents, all attempted to sell me a regular price item, have requested numerous times that they honour price and ship comparable item No response from Dell reps, all overseas who stick to the script Classic bait and switch - advertise discounted item but no stock available Unable to resolve despite speaking to two managers in India, after multiple calls and being transferred to phones that don't get answered
Horrible customer service I am sure this is an old story, but it's my storyI purchased this computer last year to replace an old Dell that I had for many years and lovedNot this timeAfter a short time I would get a Blue Screen saying my computer was having a problem and would automatically restartI t did that every couple of days or soNo real patternIt would even happen if I was nowhere near the computerHours on line with Tech support yielded nothingOf course there suggestion is to wipe everything cleanI said no, so they asked me to send it in to TexasI got it back days later with a note saying they replaced the hard drive and reinstalled OS as well as checked everything else outGuess what, days later the same thing happenedThey obviously took the easy way out and simply replaced to hard driveNot having my computer for days is hard enough, but to restore all the programs and data takes hoursNow they want me to send it back againI am 99% sure the c
My laptop has been experiencing keyboard malfunctionsSpecifically, the top row of letters stops working one by one until only "t" and "y" workThe issue goes away when I turn it off and on again, but reappears after about minutesI brought the laptop to Staples where I bought it, but the technicians there told me to send it in to DellBefore I sent it in, I also had my colleges "Smart Squad" look at it, and they said to send it in as well since opening it would void the warranty that the laptop is still under since I just bought it over the summerI sent the laptop in to Dell, along with specifics about the problem and how the issue goes away when the laptop is restarted but does come back without failDell had my laptop for about weeks, and it was sent back to me last week with a note that said they had done nothing to it because the technician found nothing wrong with itI opened my laptop to try using it and within minutes the same keyboard issue returnedI am a ver
I have initiated returns with dell since early DecemberI had contacted customer service to verify if a specific backpack would fit my laptopAs per customer service, they stated it would fit my laptopDell Reward points were used to purchase the backpackThe backpack arrived, and the laptop does not fit I called Dell directly, and they agreed to accept a return, but would not honor the reward points used to purchase the backpackSo I would need to purchase the backpack full price, and they would not honor the price I paidI asked if they would at least apply the reward points later on to the purchase and credit the difference They denied that option
I contacted customer service first to fix defective audio left with fixed audio (i thought it was fixed at that time) left the product damaged came back fixed it after words audio stopped working correctly then about a month afterwords power light started flashing support website wont allow me to even download their diagnostic tolls also audio was know not to work well and the company never recalled the product
I bought two products from Dell, both of which were advertised as including "gift cards," one for $and another for $ The gift cards expired days from the purchase date, which is in violation of the federal CARD Act of On top of the straightforward violation of the act inherent to the terms of the advertised "gift card," I actually did use the cards within the specified valid time period, but exchanged one of the two products that I used them onWhen they refunded me, they put it right back onto the same cards, with the expiration date unchanged Dell is now refusing to acknowledge the remaining amount on my gift cards, and I would like them to do so
On 12/12/I called the number provided ( [redacted] ) by Dell chat representative, [redacted] * I was on the phone for approximately an hour and a half (10:45am-12:15pm) During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding C
r [redacted] /Dell Purchase ID [redacted] I was informed that this order was cancelled; however, it was cancelled without prior notification I was never ever notified about this cancellation Upon learning this, I was hoping the order would be reprocessed As the last and final representative was about to assist me with the reorder, the phone was disconnected Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/for $ I expressed my frustratio
We received a faulty computer from Dell, after weeks with our tech team attempting to fix the problem with Dell, the computer still doesn't work Dell tech support has replaced a few items on the computer, the computer still doesn't work Our tech team has spent several hours trying to fix the computer, it has cost us a lot of money to pay our tech team to try and fix the computer We are unable to use the computer and Dell will not let us return it as it has been days since the invoice date
the following facts are presented for review: a Dell Laptop, model Latitude 3550, was purchased on 06/01/ said laptop has a service tag identification number of [redacted] said laptop was purchased as " prebuilt" with no customizations, for one of our customers, who is a CEO of a financial organization said laptop, was supposed to ship within a reasonable amount of time, the original order was lost, or misplaced, had to be reentered, and finally arrived 30+ days laterOur client, at that point was not happy, as we were never notified of the issues with the orderand made numerous calls to find out the order status, said laptop was purchased, with an extended warranty, states " on site , next business day, after remote diagnosis" said laptop, had a hard drive failure ( HDD) and a call was made to the Dell Support Center, and a Service request number assigned ( [redacted] ) Support Center agent " [redacted] " ran the diagnostics, as I did, for the clients lap
My laptop broke so I sent it in to Alienware (Dell) to get it fixed and paid $***to fix it but when they returned it to me the screen and outer case was fixed but the computer would not boot up so I sent it back to them a second time and waited about a month and they told me that the computer was accidently sent to the trash bin and it was destroyed by them so they told me they would refund me the service fee and refund me the original cost of my computer which was over $Well they refunded me the service fee but have still not refunded me the cost of my computerIn the mean time I bought a replacement for it and they keep telling me that the refund was sent to my card that was used when the computer was purchasedThe service tag number is 390FNThe person I have been taking to is [redacted] @ Dell Tech support 1-***-***-***This issue has been going on since Febof this year Please help me
I purchased a ( Dell Inspiron ) 2/29/ Started to have multi problems with it After contacting Dell customer service they had me send it to Dell's Resolution Center and on 4/23/they sent it back stating that they had repaired it and after testing and run through full diagnostics by a certified technician based on the symptoms The information that came with the Laptop said they replaced the Main Logic Board and the Operation System Reinstalled Not long after receiving it the same problems started again so I call again Dell customer service and they had me send it back again to Dell's Resolution Center the 2nd time And on 5/10/They returned it saying that it was tested and repaired This time they replaced the hard drive ,Palmrest Replaced and Operation System Reinstalled And now in the last few weeks been having major problems dropping we also have HP Laptops and they are in the room as the Dell and we do not have any problems with the HP's drop
In November 2015, I bought a Dell Venue Android tablet when it went on sale on Cyber Monday that yearIn July 2016, the tablet started to charge slowly, and then not to charge at all when plugged inSince the product was still under warranty (year from date of purchase), I called Dell Technical support, who advised me to send it in for repairsThe original tablet could not be fixed, so they sent a replacement About days ago,, the replacement tablet started to experience the same problems as the originalI would up spending 4-hours total on the phone (after being cut off twice), routed to several different departments in the company, given contradictory policy information, only to be told that my warranty expired in FebruaryI told them no, the support page for my account clearly shows that the warranty is valid through December 1, I had to take a picture of the second tablet's service tag# to email to Dell so that I could prove that my warranty was still val
They sold me a defective computerThen change it for another not only also defective but usedBecause I bought a new one I tried to cancel the purchase but they told me thay to do it, I neeed to buy another computer new one and after that they give a refund
I bought a laptop that is less than a year oldLast week, the battery stopped chargingI took the laptop to Best Buy and an employee identified the problem as the chargerThe laptop charged at the store using one of their chargersHe told me to contact Dell because Best Buy didn't sell Dell products I have contacted Dell twice, using contact information on their siteI just spent the past minutes looking at their site, trying to find my account informationI've had an account with Dell for almost yearsAnd I have never had this kind of issue until now