I purchased a ( Dell Inspiron ) 2/29/ Started to have multi problems with it After contacting Dell customer service they had me send it to Dell's Resolution Center and on 4/23/they sent it back stating that they had repaired it and after testing and run through full diagnostics by a certified technician based on the symptoms The information that came with the Laptop said they replaced the Main Logic Board and the Operation System Reinstalled Not long after receiving it the same problems started again so I call again Dell customer service and they had me send it back again to Dell's Resolution Center the 2nd time And on 5/10/They returned it saying that it was tested and repaired This time they replaced the hard drive ,Palmrest Replaced and Operation System Reinstalled And now in the last few weeks been having major problems dropping we also have HP Laptops and they are in the room as the Dell and we do not have any problems with the HP's drop
On 12/12/I called the number provided ( [redacted] ) by Dell chat representative, [redacted] * I was on the phone for approximately an hour and a half (10:45am-12:15pm) During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding Cr [redacted] /Dell Purchase ID [redacted] I was informed that this order was cancelled; however, it was cancelled without prior notification I was never ever notified about this cancellation Upon learning this, I was hoping the order would be reprocessed As the last and final representative was about to assist me with the reorder, the phone was disconnected Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/for $ I expressed my frustratio
I bought two products from Dell, both of which were advertised as including "gift cards," one for $and another for $ The gift cards expired days from the purchase date, which is in violation of the federal CARD Act of On top of the straightforward violation of the act inherent to the terms of the advertised "gift card," I actually did use the cards within the specified valid time period, but exchanged one of the two products that I used them onWhen they refunded me, they put it right back onto the same cards, with the expiration date unchanged Dell is now refusing to acknowledge the remaining amount on my gift cards, and I would like them to do so
the following facts are presented for review: a Dell Laptop, model Latitude 3550, was purchased on 06/01/ said laptop has a service tag identification number of [redacted] said laptop was purchased as " prebuilt" with no customizations, for one of our customers, who is a CEO of a financial organization said laptop, was supposed to ship within a reasonable amount of time, the original order was lost, or misplaced, had to be reentered, and finally arrived 30+ days laterOur client, at that point was not happy, as we were never notified of the issues with the orderand made numerous calls to find out the order status, said laptop was purchased, with an extended warranty, states " on site , next business day, after remote diagnosis" said laptop, had a hard drive failure ( HDD) and a call was made to the Dell Support Center, and a Service request number assigned ( [redacted] ) Support Center agent " [redacted] " ran the diagnostics, as I did, for the clients lap
I had a very negative experience with Dell and while they seemed to have resolved my issue since I was persistent, I believe other consumers could be hurt and mislead by Dell's actionsI originally purchased my dell on March 4, from Amazon as a new Dell computer with a 1-year warrantyRecently an issue has popped up with my computer and with a few weeks before my warranty were to run I believed I was alrightWhen I called Dell they notified me that my warranty had ran on Feb, I told them this was incorrect since I had the invoice and proof I had purchased it on March They then transferred me several times trying to extend my warrantyThe 5th call the technician let me know that the computer's warranty apparently had started running in November 2016, when the computer was sold the the 3rd party seller who then uses amazon to sell the productEssentially they were telling me the warranty had already been running for about months while it was sitting on a shelf before I was even able to purchase the itemUnder federal law, according to the Magnuson-Moss Warranty Act requires manufacturers and sellers to give detailed information to the consumer about their warrantyI let them know this and also let them no in no way was I notified that the warranty had apparently already begun when it was with the seller, and that I was told it began year from my purchase date March 4, I asked to talk to a supervisor who also said he could not help me nor extend my warranty since it had begun in November despite the fact I had not purchased nor any other consumer had purchased the computer until MarchAfter this phone call I was transferred again where they again tried to make me purchase another warranty where I refused and again asked to speak to a supervisorAfter being transferred over times and about hours later they finally gave me a solutionI was able to e mail my invoice of my purchase and from that they changed my warrantyI am no longer an injured party but I am concerned and do believe that Dell is telling purchasers of their computers that their warranty is up since it had been running before the consumer had even purchased the itemThis seems extremely unethical and to me illegal practice by a business
order # [redacted] for a laptop computerwas orderedcredit card given numerous emails sent back and forth regarding purchase to be "verified" then a final email sent that laptop was on it's way thru FedEx day for FedEx delivery, was sent another email that Dell cancelled the shipment because it needed verification this was purchased by my son for collegei am the card holder & I sent hours on hold waiting for it to be reverified, was told Dell would call me back, but when I finally got someone, they said that the order was cancelled my credit card still has a charge of $on it & no refund at the momenti gave Dell the opportunity to send back out FedEx the laptop, but they said a new order would have to be resubmitted this is a practice Dell is using to claim that it is for protection, but yet, the product gets returned back to Dell I want a refund posted back to my credit card
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number [redacted] I did a online chat with Dell Representative [redacted] to confirm if the item has been received [redacted] said the item was not delivered and clearly it contradicts what UPS said [redacted] was not cooperative and I asked for supervisor to assist me [redacted] did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
I was supposed to receive a $Gift Card with my order to be emailed to my account - days from the date of invoice Date of Invoice was 10/18/and I never received the Gift Card I contacted Dell multiple times for updates and was told that they have sent it to my email and they can't really do much on their end other than sending it I have provided them an alternate email address and still no Gift Card I requested a code or credit to be placed on my account instead and they refused multiple times I requested a $Credit to my order and they refused as well Please help me getting the $that should have come with my order My order number was [redacted] and I have plenty of chat sessions to show the conversations and no solutions provided by Dell Representatives
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
Bad customer service and bad productI've purchased a Dell laptop Inspiron series laptop in July By the end of December 2016, it has been crashed times and each time it took 20-minutes to reboot the computerInstead of providing a better protection plan, Dell has asked us to pay for extended warrantyApparently the product itself is defect or it would not have crashed so frequentlyInstead of apologizing the inconvenience they have caused us, all they said to me was to call the Technician every time the computer crashesI've talked to my other coworkers, it seemed my coworkers have all the bad experience with themUnfortunately, I've paid $my laptop already and if I have a chance to buy another one, I would not Dell again
I purchased a Dell Inspiron desktop computer in march The computer has never worked properly and it has never been fixed It was returned to the dell because it will not update windows They said they fixed and returned it It would not update windows when it was returned to me Dell sent a technician to my home to repair it He replaced the hard drive It still will not update windows I called again for the same issue, they want me to return it to Dell again, so they can fix it Obviously they can not fix the issue They didn't fix it when I sent it back I have a contract for in home service They sent someone who could not fix it Now they want me to send it to them again, even though the service agreement says in home repair The windows version on my computer, which they can not figure out how to update, will expire on April 1, I am already getting notices about security risks because windows can not be updated This is a problem with the desktop
Dell laptop purchased new and broke times within months, requiring separate returnsLast break down happened less than two months after alleged repairDell refuses to extend warranty and acknowledge computer is defective
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi
On July 27, I purchased Dell Inspiron / Service Tag: [redacted] and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was : "Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues." According to my research, it shows that the right side seems to have major flaws Below are ju
I made a purchase back on 8/24/and it was quite a large order I have not received the WD 4TB Hard Drive that was on my order I called multiple times to find out about my order and have been given the run-around on just about every occasion All of the guys it seems have heckled me about my order I called yesterday 9/6/wanting to speak to a supervisor and spoke to a guy who consistently put me on hold and tapped the phone on the desk One of the folks he worked with in the background made a few comments which I am do not appreciate either His words "He has money, he spent over $1,and got Bose headphones, let him sit for a few minutes." Then I heard in the background after the dude put me on hold again, "Tell him that you don't have time for this and tell him you will be sending him to someone and that he will have a hour wait." I was told by the dude that he was going to set me up for a supervisor to call me in three hours which never occurred He asked me
Each time any of the Dell computer is within 3-months of my warranty, something occurs that they feel the need to charge me a ridiculous amount of money to fixThey start with the highest being $and end up with an amount of $The codthat was given was this: Disc Burner or software not foundThey tend to fly under the radar by saying it is not a Dell issue but a software issueHowever, how can they not be responsible for something they install when I order the computer? Plus, I never speak to anyone in the USA as all calls are routed to New Delhi,India
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
I recently contacted Dell computers because my daughters computer started giving us issuesWe bought this computer for her as a Christmas gift (about months old) and now regret going with DellI really thought they would be a great company, so I chose them over HP, or Apple when picking the giftHowever, when I contacted them they told me that the year manufactures warranty won’t cover a factory resetThat it would be $for a one time fix, or well over $for a year fixI explained to them that I don’t have this kind of money, and I had no idea the warranty doesn’t cover softwareNow I am stuck with a computer that doesn’t work well that cost over $months agoI will never buy another Dell computer or recommend to any friendsI am disappointed and would be happy If the company can make things right by fixing the software
I purchased a ( Dell Inspiron ) 2/29/ Started to have multi problems with it After contacting Dell customer service they had me send it to Dell's Resolution Center and on 4/23/they sent it back stating that they had repaired it and after testing and run through full diagnostics by a certified technician based on the symptoms The information that came with the Laptop said they replaced the Main Logic Board and the Operation System Reinstalled Not long after receiving it the same problems started again so I call again Dell customer service and they had me send it back again to Dell's Resolution Center the 2nd time And on 5/10/They returned it saying that it was tested and repaired This time they replaced the hard drive ,Palmrest Replaced and Operation System Reinstalled And now in the last few weeks been having major problems dropping we also have HP Laptops and they are in the room as the Dell and we do not have any problems with the HP's drop
On 12/12/I called the number provided ( [redacted] ) by Dell chat representative, [redacted] * I was on the phone for approximately an hour and a half (10:45am-12:15pm) During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding C
r [redacted] /Dell Purchase ID [redacted] I was informed that this order was cancelled; however, it was cancelled without prior notification I was never ever notified about this cancellation Upon learning this, I was hoping the order would be reprocessed As the last and final representative was about to assist me with the reorder, the phone was disconnected Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/for $ I expressed my frustratio
I bought two products from Dell, both of which were advertised as including "gift cards," one for $and another for $ The gift cards expired days from the purchase date, which is in violation of the federal CARD Act of On top of the straightforward violation of the act inherent to the terms of the advertised "gift card," I actually did use the cards within the specified valid time period, but exchanged one of the two products that I used them onWhen they refunded me, they put it right back onto the same cards, with the expiration date unchanged Dell is now refusing to acknowledge the remaining amount on my gift cards, and I would like them to do so
the following facts are presented for review: a Dell Laptop, model Latitude 3550, was purchased on 06/01/ said laptop has a service tag identification number of [redacted] said laptop was purchased as " prebuilt" with no customizations, for one of our customers, who is a CEO of a financial organization said laptop, was supposed to ship within a reasonable amount of time, the original order was lost, or misplaced, had to be reentered, and finally arrived 30+ days laterOur client, at that point was not happy, as we were never notified of the issues with the orderand made numerous calls to find out the order status, said laptop was purchased, with an extended warranty, states " on site , next business day, after remote diagnosis" said laptop, had a hard drive failure ( HDD) and a call was made to the Dell Support Center, and a Service request number assigned ( [redacted] ) Support Center agent " [redacted] " ran the diagnostics, as I did, for the clients lap
I had a very negative experience with Dell and while they seemed to have resolved my issue since I was persistent, I believe other consumers could be hurt and mislead by Dell's actionsI originally purchased my dell on March 4, from Amazon as a new Dell computer with a 1-year warrantyRecently an issue has popped up with my computer and with a few weeks before my warranty were to run I believed I was alrightWhen I called Dell they notified me that my warranty had ran on Feb, I told them this was incorrect since I had the invoice and proof I had purchased it on March They then transferred me several times trying to extend my warrantyThe 5th call the technician let me know that the computer's warranty apparently had started running in November 2016, when the computer was sold the the 3rd party seller who then uses amazon to sell the productEssentially they were telling me the warranty had already been running for about months while it was sitting on a shelf before I was even able to purchase the itemUnder federal law, according to the Magnuson-Moss Warranty Act requires manufacturers and sellers to give detailed information to the consumer about their warrantyI let them know this and also let them no in no way was I notified that the warranty had apparently already begun when it was with the seller, and that I was told it began year from my purchase date March 4, I asked to talk to a supervisor who also said he could not help me nor extend my warranty since it had begun in November despite the fact I had not purchased nor any other consumer had purchased the computer until MarchAfter this phone call I was transferred again where they again tried to make me purchase another warranty where I refused and again asked to speak to a supervisorAfter being transferred over times and about hours later they finally gave me a solutionI was able to e mail my invoice of my purchase and from that they changed my warrantyI am no longer an injured party but I am concerned and do believe that Dell is telling purchasers of their computers that their warranty is up since it had been running before the consumer had even purchased the itemThis seems extremely unethical and to me illegal practice by a business
order # [redacted] for a laptop computerwas orderedcredit card given numerous emails sent back and forth regarding purchase to be "verified" then a final email sent that laptop was on it's way thru FedEx day for FedEx delivery, was sent another email that Dell cancelled the shipment because it needed verification this was purchased by my son for collegei am the card holder & I sent hours on hold waiting for it to be reverified, was told Dell would call me back, but when I finally got someone, they said that the order was cancelled my credit card still has a charge of $on it & no refund at the momenti gave Dell the opportunity to send back out FedEx the laptop, but they said a new order would have to be resubmitted this is a practice Dell is using to claim that it is for protection, but yet, the product gets returned back to Dell I want a refund posted back to my credit card
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number [redacted] I did a online chat with Dell Representative [redacted] to confirm if the item has been received [redacted] said the item was not delivered and clearly it contradicts what UPS said [redacted] was not cooperative and I asked for supervisor to assist me [redacted] did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
I was supposed to receive a $Gift Card with my order to be emailed to my account - days from the date of invoice Date of Invoice was 10/18/and I never received the Gift Card I contacted Dell multiple times for updates and was told that they have sent it to my email and they can't really do much on their end other than sending it I have provided them an alternate email address and still no Gift Card I requested a code or credit to be placed on my account instead and they refused multiple times I requested a $Credit to my order and they refused as well Please help me getting the $that should have come with my order My order number was [redacted] and I have plenty of chat sessions to show the conversations and no solutions provided by Dell Representatives
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
Bad customer service and bad productI've purchased a Dell laptop Inspiron series laptop in July By the end of December 2016, it has been crashed times and each time it took 20-minutes to reboot the computerInstead of providing a better protection plan, Dell has asked us to pay for extended warrantyApparently the product itself is defect or it would not have crashed so frequentlyInstead of apologizing the inconvenience they have caused us, all they said to me was to call the Technician every time the computer crashesI've talked to my other coworkers, it seemed my coworkers have all the bad experience with themUnfortunately, I've paid $my laptop already and if I have a chance to buy another one, I would not Dell again
I purchased a Dell Inspiron desktop computer in march The computer has never worked properly and it has never been fixed It was returned to the dell because it will not update windows They said they fixed and returned it It would not update windows when it was returned to me Dell sent a technician to my home to repair it He replaced the hard drive It still will not update windows I called again for the same issue, they want me to return it to Dell again, so they can fix it Obviously they can not fix the issue They didn't fix it when I sent it back I have a contract for in home service They sent someone who could not fix it Now they want me to send it to them again, even though the service agreement says in home repair The windows version on my computer, which they can not figure out how to update, will expire on April 1, I am already getting notices about security risks because windows can not be updated This is a problem with the desktop
Dell laptop purchased new and broke times within months, requiring separate returnsLast break down happened less than two months after alleged repairDell refuses to extend warranty and acknowledge computer is defective
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi
On July 27, I purchased Dell Inspiron / Service Tag: [redacted] and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was : "Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues." According to my research, it shows that the right side seems to have major flaws Below are ju
I made a purchase back on 8/24/and it was quite a large order I have not received the WD 4TB Hard Drive that was on my order I called multiple times to find out about my order and have been given the run-around on just about every occasion All of the guys it seems have heckled me about my order I called yesterday 9/6/wanting to speak to a supervisor and spoke to a guy who consistently put me on hold and tapped the phone on the desk One of the folks he worked with in the background made a few comments which I am do not appreciate either His words "He has money, he spent over $1,and got Bose headphones, let him sit for a few minutes." Then I heard in the background after the dude put me on hold again, "Tell him that you don't have time for this and tell him you will be sending him to someone and that he will have a hour wait." I was told by the dude that he was going to set me up for a supervisor to call me in three hours which never occurred He asked me
Each time any of the Dell computer is within 3-months of my warranty, something occurs that they feel the need to charge me a ridiculous amount of money to fixThey start with the highest being $and end up with an amount of $The codthat was given was this: Disc Burner or software not foundThey tend to fly under the radar by saying it is not a Dell issue but a software issueHowever, how can they not be responsible for something they install when I order the computer? Plus, I never speak to anyone in the USA as all calls are routed to New Delhi,India
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
I recently contacted Dell computers because my daughters computer started giving us issuesWe bought this computer for her as a Christmas gift (about months old) and now regret going with DellI really thought they would be a great company, so I chose them over HP, or Apple when picking the giftHowever, when I contacted them they told me that the year manufactures warranty won’t cover a factory resetThat it would be $for a one time fix, or well over $for a year fixI explained to them that I don’t have this kind of money, and I had no idea the warranty doesn’t cover softwareNow I am stuck with a computer that doesn’t work well that cost over $months agoI will never buy another Dell computer or recommend to any friendsI am disappointed and would be happy If the company can make things right by fixing the software