I made a purchase on Jan 20, from [redacted] in the amount of $for a replacement laptop batteryThe website listed the item as instock and ready to immediately shipI received a receipt via e-mail and a notice stating that the item was estimated to arrive on Jan 25, On Jan 26, the item had not arrived and I had received no other information from Dell so I contacted customer service by phoneThe gentleman on the other end indicated he had no idea why it didn't ship, would investigate the issue, and contact me backOn Jan 31, I called Dell again because no one had called me back, a different gentleman told me the item was available and should have shipped, he would investigate and call me backOn Feb 2, I called Dell again because I still had not recived a call back and was told the case would be escalated to a specialist and the specialist would call me backOn Feb 5, I got a call from the Specialist [redacted] , who stated that the item wa
I ordered a dell laptop online on 4-5-16, paid for overnight shipping and got it days laterLaptop would not turn on so called the support line(If you want to call it that) and they said they would send out a new laptop in 3-days, that was over a month ago and over calls later with the same BS answers I would get from the India call centerAsked for a US number to call and they call me a chat line and phone sex # on occasionsSo weeks later and $later I still have no laptopDell should be ashamed of themselves for letting their company treat customers like thisI have never had such a unbelievable experience like this in my lifeI will make sure I spread the word as to how badly they treat their customers
I had a very negative experience with Dell and while they seemed to have resolved my issue since I was persistent, I believe other consumers could be hurt and mislead by Dell's actionsI originally purchased my dell on March 4, from Amazon as a new Dell computer with a 1-year warrantyRecently an issue has popped up with my computer and with a few weeks before my warranty were to run I believed I was alrightWhen I called Dell they notified me that my warranty had ran on Feb, I told them this was incorrect since I had the invoice and proof I had purchased it on March They then transferred me several times trying to extend my warrantyThe 5th call the technician let me know that the computer's warranty apparently had started running in November 2016, when the computer was sold the the 3rd party seller who then uses amazon to sell the productEssentially they were telling me the warranty had already been running for about months while it was sitting on a shelf before I was even able to purchase the itemUnder federal law, according to the Magnuson-Moss Warranty Act requires manufacturers and sellers to give detailed information to the consumer about their warrantyI let them know this and also let them no in no way was I notified that the warranty had apparently already begun when it was with the seller, and that I was told it began year from my purchase date March 4, I asked to talk to a supervisor who also said he could not help me nor extend my warranty since it had begun in November despite the fact I had not purchased nor any other consumer had purchased the computer until MarchAfter this phone call I was transferred again where they again tried to make me purchase another warranty where I refused and again asked to speak to a supervisorAfter being transferred over times and about hours later they finally gave me a solutionI was able to e mail my invoice of my purchase and from that they changed my warrantyI am no longer an injured party but I am concerned and do believe that Dell is telling purchasers of their computers that their warranty is up since it had been running before the consumer had even purchased the itemThis seems extremely unethical and to me illegal practice by a business
I recently ordered computers from Dell with Microsoft Office on thenWe find that Dell did not include the license key for Microsoft OfficeInstead of providing a key over the phone they had to request a new key from Microsoft who would mail it to usSo we are unable to use these computers for - business days until we get a key from Microsoft in the mailThis is absurd! My Dell business rep told me that Dell had shipped out some computers without product keysThis is awful customer serviceIf they knew PCs had been shipped without product keys they should have had a method in place to quickly provide these keys!!
I paid for services for a technician to come to my home to repair my computerAccording to the representatives my computer required hard ware repair which I paid forThe computer did not require any hard ware services and the home technician left without repairing my computerI was told numerous times since February 11, I would receive a refund within business daysI called numerous timesand spoke to many supervisors and I was told I would receive the money within to business daysIts now March 22nd and I have not received my refund
There was a promotion for an item namely a hard drive that was priced for $ I understood this was a great deal and quickly placed an order I received an order conformation shortly thereafter this was in the beginning of the weekas of minutes ago I recieved an email stating my order was canceled due to a pricing errorThis is not acceptable
I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi
On November 24, 2017, I purchased a brand new Inspiron series intel from Dell and May placed a service call to Dell when I discovered that the laptop was not chargingIt was discovered that I need a new charging cable and since I was within service warranty, I asked for the laptop to be repaired since it was missing two keys buttonThere was an agreement in place to ship the laptop back to them for repairThe original FedEx label I was given, got expired and I asked for a replacementThe company rep reissue a UPS shipping label as a replacement After weeks of going back and forth and in July, Dell's reps finally informed me that my computer was shipped to their destruction location and they will have to give me a used/refurbished computer I asked for brand new or they refund me back my purchase money
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
order # [redacted] for a laptop computerwas orderedcredit card given numerous emails sent back and forth regarding purchase to be "verified" then a final email sent that laptop was on it's way thru FedEx day for FedEx delivery, was sent another email that Dell cancelled the shipment because it needed verification this was purchased by my son for collegei am the card holder & I sent hours on hold waiting for it to be reverified, was told Dell would call me back, but when I finally got someone, they said that the order was cancelled my credit card still has a charge of $on it & no refund at the momenti gave Dell the opportunity to send back out FedEx the laptop, but they said a new order would have to be resubmitted this is a practice Dell is using to claim that it is for protection, but yet, the product gets returned back to Dell I want a refund posted back to my credit card
I recently contacted Dell computers because my daughters computer started giving us issuesWe bought this computer for her as a Christmas gift (about months old) and now regret going with DellI really thought they would be a great company, so I chose them over HP, or Apple when picking the giftHowever, when I contacted them they told me that the year manufactures warranty won’t cover a factory resetThat it would be $for a one time fix, or well over $for a year fixI explained to them that I don’t have this kind of money, and I had no idea the warranty doesn’t cover softwareNow I am stuck with a computer that doesn’t work well that cost over $months agoI will never buy another Dell computer or recommend to any friendsI am disappointed and would be happy If the company can make things right by fixing the software
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
Dell laptop purchased new and broke times within months, requiring separate returnsLast break down happened less than two months after alleged repairDell refuses to extend warranty and acknowledge computer is defective
Each time any of the Dell computer is within 3-months of my warranty, something occurs that they feel the need to charge me a ridiculous amount of money to fixThey start with the highest being $and end up with an amount of $The codthat was given was this: Disc Burner or software not foundThey tend to fly under the radar by saying it is not a Dell issue but a software issueHowever, how can they not be responsible for something they install when I order the computer? Plus, I never speak to anyone in the USA as all calls are routed to New Delhi,India
I placed an order for two items on dell.com 8/5/which totaled $(order # [redacted] )To pay for the order I used [redacted] Dell gift card and provided a credit card for $On 8/16/I initiated a chat with Dell to let them know that I had only received one of the two items that I had orderedI was informed at this time that the second item was no longer availableThe total cost of the item that I did receive was $yet Dell charged my gift card's full balance of $I have had numerous conversations with Dell since this time requesting a refund of $to no availEach time I contact them I am told the refund will be issued but here we are, one month after I first initiated the request,and I still have not received a refundThe last contact I had was an email received 8/30/stating that my Service Request number is # [redacted] and I would receive an email update in 7-business days
I called the Dell customer service line to inform them that I had purchased a laptop last year and that I had never used it other than the initial setup so now that I am planning to reset and sell the laptop I am getting a message telling me that I don’t have enough storage to complete the processSeeing that I have been a customer with Dell for over years and have reset other devices multiple times this was the first time I ever experienced this messageThe first customer service rep informed me that I would have to talk to another department because my warranty expiredAfter the next rep answered the phone he asked for my service tag and informed me that before he could assist me at all I would have to purchase another warrantyI politely asked him why would I have to purchase a warranty just to receive a simple answer as to why I was getting the messageHe proceeded to tell me that he couldn’t help without the warranty so I asked to speak to a supervisorThe supervisor answ
I made a purchase back on 8/24/and it was quite a large order I have not received the WD 4TB Hard Drive that was on my order I called multiple times to find out about my order and have been given the run-around on just about every occasion All of the guys it seems have heckled me about my order I called yesterday 9/6/wanting to speak to a supervisor and spoke to a guy who consistently put me on hold and tapped the phone on the desk One of the folks he worked with in the background made a few comments which I am do not appreciate either His words "He has money, he spent over $1,and got Bose headphones, let him sit for a few minutes." Then I heard in the background after the dude put me on hold again, "Tell him that you don't have time for this and tell him you will be sending him to someone and that he will have a hour wait." I was told by the dude that he was going to set me up for a supervisor to call me in three hours which never occurred He asked me
I was supposed to receive a $Gift Card with my order to be emailed to my account - days from the date of invoice Date of Invoice was 10/18/and I never received the Gift Card I contacted Dell multiple times for updates and was told that they have sent it to my email and they can't really do much on their end other than sending it I have provided them an alternate email address and still no Gift Card I requested a code or credit to be placed on my account instead and they refused multiple times I requested a $Credit to my order and they refused as well Please help me getting the $that should have come with my order My order number was [redacted] and I have plenty of chat sessions to show the conversations and no solutions provided by Dell Representatives
On July 27, I purchased Dell Inspiron / Service Tag: [redacted] and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was : "Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues." According to my research, it shows that the right side seems to have major flaws Below are ju
I purchased a laptop and a mouse from Dell on 2/7/and an incorrect item was shippedA correct laptop was shipped to me and I was recharged for the second laptopAll items were returned but I only received a refund for oneI have contacted Dell numerous times to get a refund status and I was told it could take up to daysI called Dell on 3/4/16, I spoke a manager [redacted] who checked with the receiving department and was told they have located all the items and that I would be receiving a refundI called again on 3/23/because I still have not received any refundI am now told they have no record of receiving the items and that no refund would be issuedI am told they had issued only one return label which shows no movementAll the items were returned/picked up by UPS and I will not pay for items I do not have
I made a purchase on Jan 20, from [redacted] in the amount of $for a replacement laptop batteryThe website listed the item as instock and ready to immediately shipI received a receipt via e-mail and a notice stating that the item was estimated to arrive on Jan 25, On Jan 26, the item had not arrived and I had received no other information from Dell so I contacted customer service by phoneThe gentleman on the other end indicated he had no idea why it didn't ship, would investigate the issue, and contact me backOn Jan 31, I called Dell again because no one had called me back, a different gentleman told me the item was available and should have shipped, he would investigate and call me backOn Feb 2, I called Dell again because I still had not recived a call back and was told the case would be escalated to a specialist and the specialist would call me backOn Feb 5, I got a call from the Specialist [redacted] , who stated that the item wa
I ordered a dell laptop online on 4-5-16, paid for overnight shipping and got it days laterLaptop would not turn on so called the support line(If you want to call it that) and they said they would send out a new laptop in 3-days, that was over a month ago and over calls later with the same BS answers I would get from the India call centerAsked for a US number to call and they call me a chat line and phone sex # on occasionsSo weeks later and $later I still have no laptopDell should be ashamed of themselves for letting their company treat customers like thisI have never had such a unbelievable experience like this in my lifeI will make sure I spread the word as to how badly they treat their customers
I had a very negative experience with Dell and while they seemed to have resolved my issue since I was persistent, I believe other consumers could be hurt and mislead by Dell's actionsI originally purchased my dell on March 4, from Amazon as a new Dell computer with a 1-year warrantyRecently an issue has popped up with my computer and with a few weeks before my warranty were to run I believed I was alrightWhen I called Dell they notified me that my warranty had ran on Feb, I told them this was incorrect since I had the invoice and proof I had purchased it on March They then transferred me several times trying to extend my warrantyThe 5th call the technician let me know that the computer's warranty apparently had started running in November 2016, when the computer was sold the the 3rd party seller who then uses amazon to sell the productEssentially they were telling me the warranty had already been running for about months while it was sitting on a shelf before I was even able to purchase the itemUnder federal law, according to the Magnuson-Moss Warranty Act requires manufacturers and sellers to give detailed information to the consumer about their warrantyI let them know this and also let them no in no way was I notified that the warranty had apparently already begun when it was with the seller, and that I was told it began year from my purchase date March 4, I asked to talk to a supervisor who also said he could not help me nor extend my warranty since it had begun in November despite the fact I had not purchased nor any other consumer had purchased the computer until MarchAfter this phone call I was transferred again where they again tried to make me purchase another warranty where I refused and again asked to speak to a supervisorAfter being transferred over times and about hours later they finally gave me a solutionI was able to e mail my invoice of my purchase and from that they changed my warrantyI am no longer an injured party but I am concerned and do believe that Dell is telling purchasers of their computers that their warranty is up since it had been running before the consumer had even purchased the itemThis seems extremely unethical and to me illegal practice by a business
I recently ordered computers from Dell with Microsoft Office on thenWe find that Dell did not include the license key for Microsoft OfficeInstead of providing a key over the phone they had to request a new key from Microsoft who would mail it to usSo we are unable to use these computers for - business days until we get a key from Microsoft in the mailThis is absurd! My Dell business rep told me that Dell had shipped out some computers without product keysThis is awful customer serviceIf they knew PCs had been shipped without product keys they should have had a method in place to quickly provide these keys!!
I paid for services for a technician to come to my home to repair my computerAccording to the representatives my computer required hard ware repair which I paid forThe computer did not require any hard ware services and the home technician left without repairing my computerI was told numerous times since February 11, I would receive a refund within business daysI called numerous timesand spoke to many supervisors and I was told I would receive the money within to business daysIts now March 22nd and I have not received my refund
There was a promotion for an item namely a hard drive that was priced for $ I understood this was a great deal and quickly placed an order I received an order conformation shortly thereafter this was in the beginning of the weekas of minutes ago I recieved an email stating my order was canceled due to a pricing errorThis is not acceptable
I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi
On November 24, 2017, I purchased a brand new Inspiron series intel from Dell and May placed a service call to Dell when I discovered that the laptop was not chargingIt was discovered that I need a new charging cable and since I was within service warranty, I asked for the laptop to be repaired since it was missing two keys buttonThere was an agreement in place to ship the laptop back to them for repairThe original FedEx label I was given, got expired and I asked for a replacementThe company rep reissue a UPS shipping label as a replacement After weeks of going back and forth and in July, Dell's reps finally informed me that my computer was shipped to their destruction location and they will have to give me a used/refurbished computer I asked for brand new or they refund me back my purchase money
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
order # [redacted] for a laptop computerwas orderedcredit card given numerous emails sent back and forth regarding purchase to be "verified" then a final email sent that laptop was on it's way thru FedEx day for FedEx delivery, was sent another email that Dell cancelled the shipment because it needed verification this was purchased by my son for collegei am the card holder & I sent hours on hold waiting for it to be reverified, was told Dell would call me back, but when I finally got someone, they said that the order was cancelled my credit card still has a charge of $on it & no refund at the momenti gave Dell the opportunity to send back out FedEx the laptop, but they said a new order would have to be resubmitted this is a practice Dell is using to claim that it is for protection, but yet, the product gets returned back to Dell I want a refund posted back to my credit card
I recently contacted Dell computers because my daughters computer started giving us issuesWe bought this computer for her as a Christmas gift (about months old) and now regret going with DellI really thought they would be a great company, so I chose them over HP, or Apple when picking the giftHowever, when I contacted them they told me that the year manufactures warranty won’t cover a factory resetThat it would be $for a one time fix, or well over $for a year fixI explained to them that I don’t have this kind of money, and I had no idea the warranty doesn’t cover softwareNow I am stuck with a computer that doesn’t work well that cost over $months agoI will never buy another Dell computer or recommend to any friendsI am disappointed and would be happy If the company can make things right by fixing the software
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
Dell laptop purchased new and broke times within months, requiring separate returnsLast break down happened less than two months after alleged repairDell refuses to extend warranty and acknowledge computer is defective
Each time any of the Dell computer is within 3-months of my warranty, something occurs that they feel the need to charge me a ridiculous amount of money to fixThey start with the highest being $and end up with an amount of $The codthat was given was this: Disc Burner or software not foundThey tend to fly under the radar by saying it is not a Dell issue but a software issueHowever, how can they not be responsible for something they install when I order the computer? Plus, I never speak to anyone in the USA as all calls are routed to New Delhi,India
I placed an order for two items on dell.com 8/5/which totaled $(order # [redacted] )To pay for the order I used [redacted] Dell gift card and provided a credit card for $On 8/16/I initiated a chat with Dell to let them know that I had only received one of the two items that I had orderedI was informed at this time that the second item was no longer availableThe total cost of the item that I did receive was $yet Dell charged my gift card's full balance of $I have had numerous conversations with Dell since this time requesting a refund of $to no availEach time I contact them I am told the refund will be issued but here we are, one month after I first initiated the request,and I still have not received a refundThe last contact I had was an email received 8/30/stating that my Service Request number is # [redacted] and I would receive an email update in 7-business days
I called the Dell customer service line to inform them that I had purchased a laptop last year and that I had never used it other than the initial setup so now that I am planning to reset and sell the laptop I am getting a message telling me that I don’t have enough storage to complete the processSeeing that I have been a customer with Dell for over years and have reset other devices multiple times this was the first time I ever experienced this messageThe first customer service rep informed me that I would have to talk to another department because my warranty expiredAfter the next rep answered the phone he asked for my service tag and informed me that before he could assist me at all I would have to purchase another warrantyI politely asked him why would I have to purchase a warranty just to receive a simple answer as to why I was getting the messageHe proceeded to tell me that he couldn’t help without the warranty so I asked to speak to a supervisorThe supervisor answ
I made a purchase back on 8/24/and it was quite a large order I have not received the WD 4TB Hard Drive that was on my order I called multiple times to find out about my order and have been given the run-around on just about every occasion All of the guys it seems have heckled me about my order I called yesterday 9/6/wanting to speak to a supervisor and spoke to a guy who consistently put me on hold and tapped the phone on the desk One of the folks he worked with in the background made a few comments which I am do not appreciate either His words "He has money, he spent over $1,and got Bose headphones, let him sit for a few minutes." Then I heard in the background after the dude put me on hold again, "Tell him that you don't have time for this and tell him you will be sending him to someone and that he will have a hour wait." I was told by the dude that he was going to set me up for a supervisor to call me in three hours which never occurred He asked me
I was supposed to receive a $Gift Card with my order to be emailed to my account - days from the date of invoice Date of Invoice was 10/18/and I never received the Gift Card I contacted Dell multiple times for updates and was told that they have sent it to my email and they can't really do much on their end other than sending it I have provided them an alternate email address and still no Gift Card I requested a code or credit to be placed on my account instead and they refused multiple times I requested a $Credit to my order and they refused as well Please help me getting the $that should have come with my order My order number was [redacted] and I have plenty of chat sessions to show the conversations and no solutions provided by Dell Representatives
On July 27, I purchased Dell Inspiron / Service Tag: [redacted] and also purchased extended warranty until July 28, This laptop is used as multimedia device to playback audio and videos on our TV One day, I heard a noise when I was opening up the lid Noise was coming from the right side hinge Upon closer inspection, I saw the right side hinge was broken After speaking to a dell representative, I was told the it would not be cover under warranty and that I have to pay for it to get repaired I have since did some research and emailed dell The reply was : "Please note that issues related to physical damage and regular wear and tear like loose hinges, plastics, cracks, dents and liquid spills are not covered under the regular warranty I would like to inform you that Dell has a dedicated department called Out Of Warranty Repair that takes care of these issues." According to my research, it shows that the right side seems to have major flaws Below are ju
I purchased a laptop and a mouse from Dell on 2/7/and an incorrect item was shippedA correct laptop was shipped to me and I was recharged for the second laptopAll items were returned but I only received a refund for oneI have contacted Dell numerous times to get a refund status and I was told it could take up to daysI called Dell on 3/4/16, I spoke a manager [redacted] who checked with the receiving department and was told they have located all the items and that I would be receiving a refundI called again on 3/23/because I still have not received any refundI am now told they have no record of receiving the items and that no refund would be issuedI am told they had issued only one return label which shows no movementAll the items were returned/picked up by UPS and I will not pay for items I do not have