I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
I placed an order with dell computers with a gift card and a credit cardAt AM on the same day I think someone from Dell called to verify the credit card and because they could not reach me they canceled the orderThe order has been canceled by Dell for a week and I have not received a refund to my gift cardThe gift card expires in daysI have spoken to atleast different people at Dell and chatted with another about thisI can't believe this can be good for business - cancelling an order from a customer and making it impossible to place the order again
I purchased a Dell Inspiron desktop computer in march The computer has never worked properly and it has never been fixed It was returned to the dell because it will not update windows They said they fixed and returned it It would not update windows when it was returned to me Dell sent a technician to my home to repair it He replaced the hard drive It still will not update windows I called again for the same issue, they want me to return it to Dell again, so they can fix it Obviously they can not fix the issue They didn't fix it when I sent it back I have a contract for in home service They sent someone who could not fix it Now they want me to send it to them again, even though the service agreement says in home repair The windows version on my computer, which they can not figure out how to update, will expire on April 1, I am already getting notices about security risks because windows can not be updated This is a problem with the desktop
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every to min.BTW I have other laptops and desktops in the house that stay connected 24xwithout any incident of disocnnection, except for this new laptop I got from D
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number [redacted] I did a online chat with Dell Representative [redacted] to confirm if the item has been received [redacted] said the item was not delivered and clearly it contradicts what UPS said [redacted] was not cooperative and I asked for supervisor to assist me [redacted] did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
Bad customer service and bad productI've purchased a Dell laptop Inspiron series laptop in July By the end of December 2016, it has been crashed times and each time it took 20-minutes to reboot the computerInstead of providing a better protection plan, Dell has asked us to pay for extended warrantyApparently the product itself is defect or it would not have crashed so frequentlyInstead of apologizing the inconvenience they have caused us, all they said to me was to call the Technician every time the computer crashesI've talked to my other coworkers, it seemed my coworkers have all the bad experience with themUnfortunately, I've paid $my laptop already and if I have a chance to buy another one, I would not Dell again
I purchased a laptop online in mid February on the Dell Web site thru their chat departmentDuring the negotiaions of the laptop I requested and was granted months financing no interest if paid in full by the sales supervisorHe called and worked it out with the finance department prior to completing the order When I Recieved my first statement it shows only months interest freeI called their customer service department and complained, they checked my chat log or the notes in the account and were able to see that I was promised this financing The customers service rep put me on hold talked to a supervisor and came back on the line and promised me the month financingI few days later I recieved and email from dell financial and they stated that I only get months interest free So I called again and the same thing happened I was promised intereest free finance and then I get an email telling me that I don't the case id on the seconed promise is Case ID: [redacted]
I have a warranty repair that needs to be madeThe customer support people told me a battery would be sent to replace the bad battery in my Dell XPS laptopThe availability of the part has been changed numerous times and I've been told by multiple people that the part was available to ship two days ago, but the arrival date keeps getting extendedI also received an email saying the part had shipped, which it did notI've talked to other agents and have been told it is not available
Battery on my month old laptop died Contacted support and they stated that the warranty was year and that my laptop was out of warranty Immediately replied that the machine and battery are both less than a year old and that they are both still under warranty, at which point the customer service rep stopped responding
Dell refuses service on laptop computer asserting that I am not the owner despite the fact that I purchased and paid for the computer in my name on-line through my Dell account
My complaint involves what appears to be deliberate sales tactics designed not to provide what was promised when I ordered my laptop As I will describe in more detail below, the problems that appear deliberate were: (1) promising to include certain software in a laptop I purchased via “chat” (typed conversation with an agent), but not putting the software in the purchase order, denying the promise was made, and refusing to look at the text of the “chat;” and (2) attempting to appease me with a “coupon” for part of the disputed payment, but refusing to honor the coupon because of a claimed credit card denial for a required excess payment The problem began after I agreed on July 4, 2016, to purchase a laptop via Dell’s online “chat.” The text of the “chat” that Dell sent me showed that Dell had promised to include two pieces of software, for which I was to pay $348, with the purchase Some time after I received the laptop, I discovered that the software had not been
I ordered a Laptop from Dell on 11/It was delivered late and more importantly with the incorrect hardware on 12/ I have spent hours and hours dealing with the terrible customer service that this company provides I am simply trying to get the Laptop I paid for Now as of 1/nothing has been done I have wasted 20-hours being transferred from agent to agent and I have given up and Contested the charge through my CC company
Purchased a Dell Inspiron and it was defective right out of the boxHave tried on numerous occasions to obtain a replacement or refund and am continually ignoredThe customer service assistance they keep offering instead is of no consequence whatsoever, but continues as their only offered remedyThe computer is approximately one month old and has a defective touchpad/left button and numerous other hardware issues, including display driver crashes, camera malfunctions and screen malfunctions
I purchased a very expensive Dell XPS Desktop PC, which when delivered and set up was nothing but troubleRepeated calls to technical support resulted in many transfers and no ownership of the problemI then purchased a downgraded operating system from Dell, at a cost of $shipped, which made the problem worseWhen I called for support, they transferred me to a department that wanted to sell me a service plan because they said the problem was not under the basic warrantyThe computer will not boot up and cannot be restored back to factory state, and Dell is refusing to take this computer back as they state it is beyond the day warranty periodI finally got to a more senior representative, " [redacted] " badge number [redacted] who told me my only option was to send a letter to [redacted] and it had to go through six different reviews an one of which could reject it and I am back to square one, a non working new computerTerrible customer service, horrible reps who transfer you
Purchased new XPS desk top along with DELL RECOMMENDED 8G memory moduleModule came in separate order, invoice O.N [redacted] at a cost of $Module did not work in new desk top, hours spent with Dell tech, told I need two of same for operation, ordered a 2nd module from Dell O.N [redacted] on invoice for $for a total of $investedReceived 2nd module today 8/16/16, (one module is made in Korea, other is made in China), both have same Item # when ordered, still won't work Dell tech now tells me these modules are not compatible with my desk topOrdered the correct modules that Dell now recommends at $(2) with the assurance I would be reimbursed for the first THEY recommendedAfter going through reps today did not get reimbursement resolved Computer Service Tag # [redacted] Express # [redacted] Have had issues in the past where Dell techs purposely delayed results of issue until deadline for being resolved ran out, don't want a repeat of t
Dell has a stated price match policy and advertises it to ensure that consumers get a fair price for their purchases https://www.dell.com/learn/us/en/19/campaigns/price-match-guarantee Dell specifically notes that it will price match specifications on the following: o Operating system o Memory o Hard disk drive capacity o Graphics solution (i.eGPU) o Screen Size and Resolution o Touch capability o Processor HP Spectre xand Dell XPS 15in 2-are effectively the same product, across the entire line up of price matchable specs Dell refuses to match the XPS to Spectre Xpricing I would like the following specifications: Gb of RAM TB hard drive 4k screen Dell lists this product for HP lists this product for
I wanted to upgrade my computer, and my college bought a new Alienware Desktop towards the end of July, but I was on vacation, and started using it after the semester started in September Computer failed to start after a month of use Contacted the Dell Telephone on Oct18, and after troubleshooting, it was discovered to be a Motherboard issue Computer was serviced on Oct A REFURBISHED MOTHERBOARD was installed on a month old computer Dell Service Tag: [redacted] Computer did not work after the motherboard replacement I noticed scratches on the side of the computer case after the motherboard has been replaced Computer has not been functional since Oct What I have now is a NON-FUNCTIONAL computer with a SCRATCHED CASE, and a REFURBISHED MOTHERBOARD
I recently purchased a TV through dell The product is fine and was delivered as expected The problem is that I was supposed to receive 10% of the purchase price ($399.99) back in store credit as usual with a Dell preferred account purchaseI have not received this credit as I was told I would I have spent approx 10-hours over multiple phone calls trying to resolve this and other problems related to this order Their customer service agents agree that I should have received it and have promised that I would, but have all proven so incompetent and difficult to understand that I have given up trying to resolve this problem through regular channels
I placed an order with dell computers with a gift card and a credit cardAt AM on the same day I think someone from Dell called to verify the credit card and because they could not reach me they canceled the orderThe order has been canceled by Dell for a week and I have not received a refund to my gift cardThe gift card expires in daysI have spoken to atleast different people at Dell and chatted with another about thisI can't believe this can be good for business - cancelling an order from a customer and making it impossible to place the order again
I purchased a Dell Inspiron desktop computer in march The computer has never worked properly and it has never been fixed It was returned to the dell because it will not update windows They said they fixed and returned it It would not update windows when it was returned to me Dell sent a technician to my home to repair it He replaced the hard drive It still will not update windows I called again for the same issue, they want me to return it to Dell again, so they can fix it Obviously they can not fix the issue They didn't fix it when I sent it back I have a contract for in home service They sent someone who could not fix it Now they want me to send it to them again, even though the service agreement says in home repair The windows version on my computer, which they can not figure out how to update, will expire on April 1, I am already getting notices about security risks because windows can not be updated This is a problem with the desktop
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every to min.BTW I have other laptops and desktops in the house that stay connected 24xwithout any incident of disocnnection, except for this new laptop I got from D
Less than a year after purchasing a $Dell Inspiron 5000,the hinge started coming apart and separating the top of the keyboard from the base of the laptopA couple months after initially purchasing the laptop, the hinge would click, and I should have taken this as a serious warning signAfter researching this exact issues, it became clear that many of the Dell Inspiron - and series experience identical issuesAfter calling customer service (located in India) and struggling to understand over the very thick accents, poor phone quality, and background noise, I was told that my warranty doesn't cover accidental damage, and that to repair the hinge, I would need to send in my laptop for at $nonrefundable diagnostics test, where I would learn the price to fix the issueI have never mishandled my laptop so this damage was not accidental, and Dell denying that this is an issue for their laptops is very dishonestAfter sending Dell's social media team links to th
Don't purchase their products, I've given them a lot of business but no moreI'm still out $and no refund, I've already returned the itemDell claims to have refunded the money, the bank says they've received nothing Long story short they've sent the wrong items twice, misdelivered twice, and have been quite rude to me for holding them responsibleIt's been months now and I get nothingThe person responsible for the mistakes hasn't been held accountable at allInstead, I'm at a loss for $for something I didn't do wrong, I can't help Dell's incompetence Do yourself a favor and avoid buying anything from this company, you'll be asking for it if anything goes wrongYou can find a whole slew of complaints online where money hasn't been returned, items have been shipped to the wrong address, and even credit card details were stolen
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number [redacted] I did a online chat with Dell Representative [redacted] to confirm if the item has been received [redacted] said the item was not delivered and clearly it contradicts what UPS said [redacted] was not cooperative and I asked for supervisor to assist me [redacted] did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
Bad customer service and bad productI've purchased a Dell laptop Inspiron series laptop in July By the end of December 2016, it has been crashed times and each time it took 20-minutes to reboot the computerInstead of providing a better protection plan, Dell has asked us to pay for extended warrantyApparently the product itself is defect or it would not have crashed so frequentlyInstead of apologizing the inconvenience they have caused us, all they said to me was to call the Technician every time the computer crashesI've talked to my other coworkers, it seemed my coworkers have all the bad experience with themUnfortunately, I've paid $my laptop already and if I have a chance to buy another one, I would not Dell again
Placed order on 8/with promise of delivery in 3-business days No shipment as of 8/ No assistance to expedite
I purchased a laptop online in mid February on the Dell Web site thru their chat departmentDuring the negotiaions of the laptop I requested and was granted months financing no interest if paid in full by the sales supervisorHe called and worked it out with the finance department prior to completing the order When I Recieved my first statement it shows only months interest freeI called their customer service department and complained, they checked my chat log or the notes in the account and were able to see that I was promised this financing The customers service rep put me on hold talked to a supervisor and came back on the line and promised me the month financingI few days later I recieved and email from dell financial and they stated that I only get months interest free So I called again and the same thing happened I was promised intereest free finance and then I get an email telling me that I don't the case id on the seconed promise is Case ID: [redacted]
I have a warranty repair that needs to be madeThe customer support people told me a battery would be sent to replace the bad battery in my Dell XPS laptopThe availability of the part has been changed numerous times and I've been told by multiple people that the part was available to ship two days ago, but the arrival date keeps getting extendedI also received an email saying the part had shipped, which it did notI've talked to other agents and have been told it is not available
Battery on my month old laptop died Contacted support and they stated that the warranty was year and that my laptop was out of warranty Immediately replied that the machine and battery are both less than a year old and that they are both still under warranty, at which point the customer service rep stopped responding
Dell refuses service on laptop computer asserting that I am not the owner despite the fact that I purchased and paid for the computer in my name on-line through my Dell account
My complaint involves what appears to be deliberate sales tactics designed not to provide what was promised when I ordered my laptop As I will describe in more detail below, the problems that appear deliberate were: (1) promising to include certain software in a laptop I purchased via “chat” (typed conversation with an agent), but not putting the software in the purchase order, denying the promise was made, and refusing to look at the text of the “chat;” and (2) attempting to appease me with a “coupon” for part of the disputed payment, but refusing to honor the coupon because of a claimed credit card denial for a required excess payment The problem began after I agreed on July 4, 2016, to purchase a laptop via Dell’s online “chat.” The text of the “chat” that Dell sent me showed that Dell had promised to include two pieces of software, for which I was to pay $348, with the purchase Some time after I received the laptop, I discovered that the software had not been
I ordered a Laptop from Dell on 11/It was delivered late and more importantly with the incorrect hardware on 12/ I have spent hours and hours dealing with the terrible customer service that this company provides I am simply trying to get the Laptop I paid for Now as of 1/nothing has been done I have wasted 20-hours being transferred from agent to agent and I have given up and Contested the charge through my CC company
Purchased a Dell Inspiron and it was defective right out of the boxHave tried on numerous occasions to obtain a replacement or refund and am continually ignoredThe customer service assistance they keep offering instead is of no consequence whatsoever, but continues as their only offered remedyThe computer is approximately one month old and has a defective touchpad/left button and numerous other hardware issues, including display driver crashes, camera malfunctions and screen malfunctions
I purchased a very expensive Dell XPS Desktop PC, which when delivered and set up was nothing but troubleRepeated calls to technical support resulted in many transfers and no ownership of the problemI then purchased a downgraded operating system from Dell, at a cost of $shipped, which made the problem worseWhen I called for support, they transferred me to a department that wanted to sell me a service plan because they said the problem was not under the basic warrantyThe computer will not boot up and cannot be restored back to factory state, and Dell is refusing to take this computer back as they state it is beyond the day warranty periodI finally got to a more senior representative, " [redacted] " badge number [redacted] who told me my only option was to send a letter to [redacted] and it had to go through six different reviews an one of which could reject it and I am back to square one, a non working new computerTerrible customer service, horrible reps who transfer you
Purchased new XPS desk top along with DELL RECOMMENDED 8G memory moduleModule came in separate order, invoice O.N [redacted] at a cost of $Module did not work in new desk top, hours spent with Dell tech, told I need two of same for operation, ordered a 2nd module from Dell O.N [redacted] on invoice for $for a total of $investedReceived 2nd module today 8/16/16, (one module is made in Korea, other is made in China), both have same Item # when ordered, still won't work Dell tech now tells me these modules are not compatible with my desk topOrdered the correct modules that Dell now recommends at $(2) with the assurance I would be reimbursed for the first THEY recommendedAfter going through reps today did not get reimbursement resolved Computer Service Tag # [redacted] Express # [redacted] Have had issues in the past where Dell techs purposely delayed results of issue until deadline for being resolved ran out, don't want a repeat of t
Dell has a stated price match policy and advertises it to ensure that consumers get a fair price for their purchases https://www.dell.com/learn/us/en/19/campaigns/price-match-guarantee Dell specifically notes that it will price match specifications on the following: o Operating system o Memory o Hard disk drive capacity o Graphics solution (i.eGPU) o Screen Size and Resolution o Touch capability o Processor HP Spectre xand Dell XPS 15in 2-are effectively the same product, across the entire line up of price matchable specs Dell refuses to match the XPS to Spectre Xpricing I would like the following specifications: Gb of RAM TB hard drive 4k screen Dell lists this product for HP lists this product for
I wanted to upgrade my computer, and my college bought a new Alienware Desktop towards the end of July, but I was on vacation, and started using it after the semester started in September Computer failed to start after a month of use Contacted the Dell Telephone on Oct18, and after troubleshooting, it was discovered to be a Motherboard issue Computer was serviced on Oct A REFURBISHED MOTHERBOARD was installed on a month old computer Dell Service Tag: [redacted] Computer did not work after the motherboard replacement I noticed scratches on the side of the computer case after the motherboard has been replaced Computer has not been functional since Oct What I have now is a NON-FUNCTIONAL computer with a SCRATCHED CASE, and a REFURBISHED MOTHERBOARD