I purchased a laptop and a mouse from Dell on 2/7/and an incorrect item was shippedA correct laptop was shipped to me and I was recharged for the second laptopAll items were returned but I only received a refund for oneI have contacted Dell numerous times to get a refund status and I was told it could take up to daysI called Dell on 3/4/16, I spoke a manager [redacted] who checked with the receiving department and was told they have located all the items and that I would be receiving a refundI called again on 3/23/because I still have not received any refundI am now told they have no record of receiving the items and that no refund would be issuedI am told they had issued only one return label which shows no movementAll the items were returned/picked up by UPS and I will not pay for items I do not have
I placed an order for two items on dell.com 8/5/which totaled $(order # [redacted] )To pay for the order I used [redacted] Dell gift card and provided a credit card for $On 8/16/I initiated a chat with Dell to let them know that I had only received one of the two items that I had orderedI was informed at this time that the second item was no longer availableThe total cost of the item that I did receive was $yet Dell charged my gift card's full balance of $I have had numerous conversations with Dell since this time requesting a refund of $to no availEach time I contact them I am told the refund will be issued but here we are, one month after I first initiated the request,and I still have not received a refundThe last contact I had was an email received 8/30/stating that my Service Request number is # [redacted] and I would receive an email update in 7-business days
On November 24, 2017, I purchased a brand new Inspiron series intel from Dell and May placed a service call to Dell when I discovered that the laptop was not chargingIt was discovered that I need a new charging cable and since I was within service warranty, I asked for the laptop to be repaired since it was missing two keys buttonThere was an agreement in place to ship the laptop back to them for repairThe original FedEx label I was given, got expired and I asked for a replacementThe company rep reissue a UPS shipping label as a replacement After weeks of going back and forth and in July, Dell's reps finally informed me that my computer was shipped to their destruction location and they will have to give me a used/refurbished computer I asked for brand new or they refund me back my purchase money
There was a promotion for an item namely a hard drive that was priced for $ I understood this was a great deal and quickly placed an order I received an order conformation shortly thereafter this was in the beginning of the weekas of minutes ago I recieved an email stating my order was canceled due to a pricing errorThis is not acceptable
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every to min.BTW I have other laptops and desktops in the house that stay connected 24xwithout any incident of disocnnection, except for this new laptop I got from D
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
I called the Dell customer service line to inform them that I had purchased a laptop last year and that I had never used it other than the initial setup so now that I am planning to reset and sell the laptop I am getting a message telling me that I don’t have enough storage to complete the processSeeing that I have been a customer with Dell for over years and have reset other devices multiple times this was the first time I ever experienced this messageThe first customer service rep informed me that I would have to talk to another department because my warranty expiredAfter the next rep answered the phone he asked for my service tag and informed me that before he could assist me at all I would have to purchase another warrantyI politely asked him why would I have to purchase a warranty just to receive a simple answer as to why I was getting the messageHe proceeded to tell me that he couldn’t help without the warranty so I asked to speak to a supervisorThe supervisor answ
I placed an order with dell computers with a gift card and a credit cardAt AM on the same day I think someone from Dell called to verify the credit card and because they could not reach me they canceled the orderThe order has been canceled by Dell for a week and I have not received a refund to my gift cardThe gift card expires in daysI have spoken to atleast different people at Dell and chatted with another about thisI can't believe this can be good for business - cancelling an order from a customer and making it impossible to place the order again
Dell has the worst customer service in the WORLD!! Dell lost a sell todayDialed three different numbers to speak with someone in US I was questioned why: because I want to spk with someone I can understand! One rep told me transferring to supervisor - ended back in India Another rep called me a racist (got a laugh out of that one, since I"m a minority) - all because I wanted to spk with someone I could understand Spent almost an hour going between India & Panama All three ph#;s I found for Dell, go to India, Panama, Philapines(?sp) Back in I purchased a Dell - not happy with customer service then, and returned the computerAttempted to give them a try againWell, customer service hasn't improved; only gotten worse! Plus, I needed to address fact Dell still reporting I have a credit card acct up since 2009...That was main reason for calling & to possible purchase a laptop I'm so sick of bad customer service and companies outsourcing their customer departments to other countries to save a few bucksI wonder how many lost sells they have had as a result of outsourcing?Wish it could be tracked
Received laptop on 12/ Called to process return and was told that Dell's system showed that the laptop was not yet delivered, so I had to wait Once I pushed back they placed me on hold and advised me that they had submitted a request to update the order status and that would be completed within 24-hours I told them I was leaving town tomorrow and this was unacceptable, so which I was told that there was no other option Asked to speak to supervisor but was told that was impossible After several requests was finally transferred to supervisor [redacted] [redacted] told me I could not process the return for 24-hours while system updates She acknowledged that this is Dell internal issue I asked to speak to her supervisor and she said 'no' and then refused to say anything further Meanwhile Dell is holding over $1,ransom as they will not release funds until laptop is received
I ordered a Laptop from Dell on 11/It was delivered late and more importantly with the incorrect hardware on 12/ I have spent hours and hours dealing with the terrible customer service that this company provides I am simply trying to get the Laptop I paid for Now as of 1/nothing has been done I have wasted 20-hours being transferred from agent to agent and I have given up and Contested the charge through my CC company
Complaint regards: Dell XPS 13" For the first month, evreything was okayI received one of the first units back in January, and was relatively satisfied; there were audio issues, but these were resolved with custom driversThen, in very late February-early March, I started experiencing the keyboard issues that most XPS users have discussedRepeating characters wouldn't register when typing too fast; something like "Reset" would turn into "rest"You can read more about this problem in a forum post on Dell's own forums here: [redacted] On top of this, my fan was constantly blasting, despite upgrading to the latest UEFI firmwareSimilar forum topic here: [redacted] A dell technician was sent out to replace the keyboard and the fanThe keyboard was the only part shipped to the technician, despite promises from Dell that they
I bought a Dell XPS in November Since then, I have multiple issues with the product and the motherboard had been replaced timesOn May 31, the laptop's touch pad stopped working so I contacted Dell to have it fixA technician came on June to replace the part but it still does not workIt is suspected the motherboard is the issue once againThe motherboard was just replaced on May (4th time and most recent)After a lengthy talk with Dell, they still insisted that I send the laptop in to have them check on itAt the end of the day, I spent hours upon hours talking to Dell technicians who kept repeating that they have replaced the motherboard so the problem should have been resolved (it did not and after the second motherboard replacement Dell should have see it as a red flag and look more closely into this matter, Dell also failed to give any explanation on why the motherboards are failing), being bounced around between the technicians, their supervisors, and t
Dell refuses service on laptop computer asserting that I am not the owner despite the fact that I purchased and paid for the computer in my name on-line through my Dell account
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
Dell.com offered rewards for purchases 11/24/I purchased a TV which offered $rewards Never received them Contacting them was ludicrous Instead of customer service all I got was poor speaking sales people from Bangledesh more concerned with selling something else My answer were oh it takes days, oh it takes days oh it takes days to post Meanwhile I needed to order a bluray player that too offered $reward and it was on sale but they didnt give me my previous rewards They offered a coupon, a coupon that I didnt get for days later AFTER the sale Never got to use coupon Again I called for my $reward from tv now they didnt reward me my $for bluray plus coupon expired Finally after months of calling I get a reward for $ $3.01?????? Where does this number even come from? ADVERTISEMENT!!!!!!!!!! bait and don't even switch Also Dell went from great customer service to I'd feel more comfortable at wa wa BTW c
I wanted to upgrade my computer, and my college bought a new Alienware Desktop towards the end of July, but I was on vacation, and started using it after the semester started in September Computer failed to start after a month of use Contacted the Dell Telephone on Oct18, and after troubleshooting, it was discovered to be a Motherboard issue Computer was serviced on Oct A REFURBISHED MOTHERBOARD was installed on a month old computer Dell Service Tag: [redacted] Computer did not work after the motherboard replacement I noticed scratches on the side of the computer case after the motherboard has been replaced Computer has not been functional since Oct What I have now is a NON-FUNCTIONAL computer with a SCRATCHED CASE, and a REFURBISHED MOTHERBOARD
Dell has a stated price match policy and advertises it to ensure that consumers get a fair price for their purchases https://www.dell.com/learn/us/en/19/campaigns/price-match-guarantee Dell specifically notes that it will price match specifications on the following: o Operating system o Memory o Hard disk drive capacity o Graphics solution (i.eGPU) o Screen Size and Resolution o Touch capability o Processor HP Spectre xand Dell XPS 15in 2-are effectively the same product, across the entire line up of price matchable specs Dell refuses to match the XPS to Spectre Xpricing I would like the following specifications: Gb of RAM TB hard drive 4k screen Dell lists this product for HP lists this product for
I purchased a laptop and a mouse from Dell on 2/7/and an incorrect item was shippedA correct laptop was shipped to me and I was recharged for the second laptopAll items were returned but I only received a refund for oneI have contacted Dell numerous times to get a refund status and I was told it could take up to daysI called Dell on 3/4/16, I spoke a manager [redacted] who checked with the receiving department and was told they have located all the items and that I would be receiving a refundI called again on 3/23/because I still have not received any refundI am now told they have no record of receiving the items and that no refund would be issuedI am told they had issued only one return label which shows no movementAll the items were returned/picked up by UPS and I will not pay for items I do not have
I placed an order for two items on dell.com 8/5/which totaled $(order # [redacted] )To pay for the order I used [redacted] Dell gift card and provided a credit card for $On 8/16/I initiated a chat with Dell to let them know that I had only received one of the two items that I had orderedI was informed at this time that the second item was no longer availableThe total cost of the item that I did receive was $yet Dell charged my gift card's full balance of $I have had numerous conversations with Dell since this time requesting a refund of $to no availEach time I contact them I am told the refund will be issued but here we are, one month after I first initiated the request,and I still have not received a refundThe last contact I had was an email received 8/30/stating that my Service Request number is # [redacted] and I would receive an email update in 7-business days
Placed order on 8/with promise of delivery in 3-business days No shipment as of 8/ No assistance to expedite
On November 24, 2017, I purchased a brand new Inspiron series intel from Dell and May placed a service call to Dell when I discovered that the laptop was not chargingIt was discovered that I need a new charging cable and since I was within service warranty, I asked for the laptop to be repaired since it was missing two keys buttonThere was an agreement in place to ship the laptop back to them for repairThe original FedEx label I was given, got expired and I asked for a replacementThe company rep reissue a UPS shipping label as a replacement After weeks of going back and forth and in July, Dell's reps finally informed me that my computer was shipped to their destruction location and they will have to give me a used/refurbished computer I asked for brand new or they refund me back my purchase money
There was a promotion for an item namely a hard drive that was priced for $ I understood this was a great deal and quickly placed an order I received an order conformation shortly thereafter this was in the beginning of the weekas of minutes ago I recieved an email stating my order was canceled due to a pricing errorThis is not acceptable
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every to min.BTW I have other laptops and desktops in the house that stay connected 24xwithout any incident of disocnnection, except for this new laptop I got from D
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
I called the Dell customer service line to inform them that I had purchased a laptop last year and that I had never used it other than the initial setup so now that I am planning to reset and sell the laptop I am getting a message telling me that I don’t have enough storage to complete the processSeeing that I have been a customer with Dell for over years and have reset other devices multiple times this was the first time I ever experienced this messageThe first customer service rep informed me that I would have to talk to another department because my warranty expiredAfter the next rep answered the phone he asked for my service tag and informed me that before he could assist me at all I would have to purchase another warrantyI politely asked him why would I have to purchase a warranty just to receive a simple answer as to why I was getting the messageHe proceeded to tell me that he couldn’t help without the warranty so I asked to speak to a supervisorThe supervisor answ
I placed an order with dell computers with a gift card and a credit cardAt AM on the same day I think someone from Dell called to verify the credit card and because they could not reach me they canceled the orderThe order has been canceled by Dell for a week and I have not received a refund to my gift cardThe gift card expires in daysI have spoken to atleast different people at Dell and chatted with another about thisI can't believe this can be good for business - cancelling an order from a customer and making it impossible to place the order again
Dell has the worst customer service in the WORLD!! Dell lost a sell todayDialed three different numbers to speak with someone in US I was questioned why: because I want to spk with someone I can understand! One rep told me transferring to supervisor - ended back in India Another rep called me a racist (got a laugh out of that one, since I"m a minority) - all because I wanted to spk with someone I could understand Spent almost an hour going between India & Panama All three ph#;s I found for Dell, go to India, Panama, Philapines(?sp) Back in I purchased a Dell - not happy with customer service then, and returned the computerAttempted to give them a try againWell, customer service hasn't improved; only gotten worse! Plus, I needed to address fact Dell still reporting I have a credit card acct up since 2009...That was main reason for calling & to possible purchase a laptop I'm so sick of bad customer service and companies outsourcing their customer departments to other countries to save a few bucksI wonder how many lost sells they have had as a result of outsourcing?Wish it could be tracked
Received laptop on 12/ Called to process return and was told that Dell's system showed that the laptop was not yet delivered, so I had to wait Once I pushed back they placed me on hold and advised me that they had submitted a request to update the order status and that would be completed within 24-hours I told them I was leaving town tomorrow and this was unacceptable, so which I was told that there was no other option Asked to speak to supervisor but was told that was impossible After several requests was finally transferred to supervisor [redacted] [redacted] told me I could not process the return for 24-hours while system updates She acknowledged that this is Dell internal issue I asked to speak to her supervisor and she said 'no' and then refused to say anything further Meanwhile Dell is holding over $1,ransom as they will not release funds until laptop is received
I ordered a Laptop from Dell on 11/It was delivered late and more importantly with the incorrect hardware on 12/ I have spent hours and hours dealing with the terrible customer service that this company provides I am simply trying to get the Laptop I paid for Now as of 1/nothing has been done I have wasted 20-hours being transferred from agent to agent and I have given up and Contested the charge through my CC company
Complaint regards: Dell XPS 13" For the first month, evreything was okayI received one of the first units back in January, and was relatively satisfied; there were audio issues, but these were resolved with custom driversThen, in very late February-early March, I started experiencing the keyboard issues that most XPS users have discussedRepeating characters wouldn't register when typing too fast; something like "Reset" would turn into "rest"You can read more about this problem in a forum post on Dell's own forums here: [redacted] On top of this, my fan was constantly blasting, despite upgrading to the latest UEFI firmwareSimilar forum topic here: [redacted] A dell technician was sent out to replace the keyboard and the fanThe keyboard was the only part shipped to the technician, despite promises from Dell that they
I bought a Dell XPS in November Since then, I have multiple issues with the product and the motherboard had been replaced timesOn May 31, the laptop's touch pad stopped working so I contacted Dell to have it fixA technician came on June to replace the part but it still does not workIt is suspected the motherboard is the issue once againThe motherboard was just replaced on May (4th time and most recent)After a lengthy talk with Dell, they still insisted that I send the laptop in to have them check on itAt the end of the day, I spent hours upon hours talking to Dell technicians who kept repeating that they have replaced the motherboard so the problem should have been resolved (it did not and after the second motherboard replacement Dell should have see it as a red flag and look more closely into this matter, Dell also failed to give any explanation on why the motherboards are failing), being bounced around between the technicians, their supervisors, and t
Dell refuses service on laptop computer asserting that I am not the owner despite the fact that I purchased and paid for the computer in my name on-line through my Dell account
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
Dell.com offered rewards for purchases 11/24/I purchased a TV which offered $rewards Never received them Contacting them was ludicrous Instead of customer service all I got was poor speaking sales people from Bangledesh more concerned with selling something else My answer were oh it takes days, oh it takes days oh it takes days to post Meanwhile I needed to order a bluray player that too offered $reward and it was on sale but they didnt give me my previous rewards They offered a coupon, a coupon that I didnt get for days later AFTER the sale Never got to use coupon Again I called for my $reward from tv now they didnt reward me my $for bluray plus coupon expired Finally after months of calling I get a reward for $ $3.01?????? Where does this number even come from? ADVERTISEMENT!!!!!!!!!! bait and don't even switch Also Dell went from great customer service to I'd feel more comfortable at wa wa BTW c
dell was cancelled my order on 03/22, after months, I still not receive refund
I wanted to upgrade my computer, and my college bought a new Alienware Desktop towards the end of July, but I was on vacation, and started using it after the semester started in September Computer failed to start after a month of use Contacted the Dell Telephone on Oct18, and after troubleshooting, it was discovered to be a Motherboard issue Computer was serviced on Oct A REFURBISHED MOTHERBOARD was installed on a month old computer Dell Service Tag: [redacted] Computer did not work after the motherboard replacement I noticed scratches on the side of the computer case after the motherboard has been replaced Computer has not been functional since Oct What I have now is a NON-FUNCTIONAL computer with a SCRATCHED CASE, and a REFURBISHED MOTHERBOARD
Dell has a stated price match policy and advertises it to ensure that consumers get a fair price for their purchases https://www.dell.com/learn/us/en/19/campaigns/price-match-guarantee Dell specifically notes that it will price match specifications on the following: o Operating system o Memory o Hard disk drive capacity o Graphics solution (i.eGPU) o Screen Size and Resolution o Touch capability o Processor HP Spectre xand Dell XPS 15in 2-are effectively the same product, across the entire line up of price matchable specs Dell refuses to match the XPS to Spectre Xpricing I would like the following specifications: Gb of RAM TB hard drive 4k screen Dell lists this product for HP lists this product for