Received laptop on 12/ Called to process return and was told that Dell's system showed that the laptop was not yet delivered, so I had to wait Once I pushed back they placed me on hold and advised me that they had submitted a request to update the order status and that would be completed within 24-hours I told them I was leaving town tomorrow and this was unacceptable, so which I was told that there was no other option Asked to speak to supervisor but was told that was impossible After several requests was finally transferred to supervisor [redacted] [redacted] told me I could not process the return for 24-hours while system updates She acknowledged that this is Dell internal issue I asked to speak to her supervisor and she said 'no' and then refused to say anything further Meanwhile Dell is holding over $1,ransom as they will not release funds until laptop is received
Dell.com offered rewards for purchases 11/24/I purchased a TV which offered $rewards Never received them Contacting them was ludicrous Instead of customer service all I got was poor speaking sales people from Bangledesh more concerned with selling something else My answer were oh it takes days, oh it takes days oh it takes days to post Meanwhile I needed to order a bluray player that too offered $reward and it was on sale but they didnt give me my previous rewards They offered a coupon, a coupon that I didnt get for days later AFTER the sale Never got to use coupon Again I called for my $reward from tv now they didnt reward me my $for bluray plus coupon expired Finally after months of calling I get a reward for $ $3.01?????? Where does this number even come from? ADVERTISEMENT!!!!!!!!!! bait and don't even switch Also Dell went from great customer service to I'd feel more comfortable at wa wa BTW c
I purchased a new Dell computer a few months ago it is still under warranty through September, However, I am very upset with the way that my warranty service request was handled, session ID # [redacted] The issue I was facing was that: I selected the option to have the Lock Screen display the "windows spotlight" random pictures each day, but it no longer doesMy screen should lock after minutes, but it never happensIt just stays on wherever I last left it The Dell tech support person I contacted through the chat option claims that this issue isn't handled by my warranty, that it's a Microsoft issue However, if it's a Microsoft issue, Windows came pre-loaded on my computer when I received it, so it should be covered Also, how do I as a consumer know that it's not a failing of a Dell hardware component? I just want Dell to honor the warranty that I purchased when I bought my computer and take care of this issue for me
I ordered a new dell computer Received computer Poor instructions, only state, "Connect this to that with no indication of where this and that is Setup computer but monitor showed an error of "No DP cable." Contacted dell support Tech advised, "Open file ???." I again explained I can not open a file because the monitor is not connecting with the computer Kept asking to speak with someone is the United States I was told okay but kept getting connected outside of U.S Went thru or so called techs After approximately hours I hung up After an hour or so of trying different cables I realized the problem was with a switch on the monitor The following day I connected my dell speakers (from my previous computer) to my new dell computer, but were unable to get them to work I contacted dell support After speaking with tech's, after repeatedly requesting to speak with someone in the U.S., I was sent to a software specialist He informed me that he could resolve
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
I had placed an order with dell by phone on May when I call to do the order the representative Had recommended a part and stated he guarantee your workOnce I received the item it did not work I called dell and the other representative stated that I had the wrong partI had returned the itemAnd they received it on May I have not received any refund from themThey are starting refund will take 30days I don't think this is right that they are holding my money and have there merchandise back this is a big inconvenience and also was guaranteed to be there with work and did not know fault of my own I want my money back
Dell has the worst customer service in the WORLD!! Dell lost a sell todayDialed three different numbers to speak with someone in US I was questioned why: because I want to spk with someone I can understand! One rep told me transferring to supervisor - ended back in India Another rep called me a racist (got a laugh out of that one, since I"m a minority) - all because I wanted to spk with someone I could understand Spent almost an hour going between India & Panama All three ph#;s I found for Dell, go to India, Panama, Philapines(?sp) Back in I purchased a Dell - not happy with customer service then, and returned the computerAttempted to give them a try againWell, customer service hasn't improved; only gotten worse! Plus, I needed to address fact Dell still reporting I have a credit card acct up since 2009...That was main reason for calling & to possible purchase a laptop I'm so sick of bad customer service and companies outsourcing their customer departments to other countries to save a few bucksI wonder how many lost sells they have had as a result of outsourcing?Wish it could be tracked
I purchased Dell Inspiron series laptop in August of 2014, weeks ago the AC adapter broke completely off when I unplugged the AC plug Computer was still under warranty but I had to fight with customer support to get them to send a Tech to my home to repair, I work from home quite a bit and this is the computer I use to work I can not afford to not get paid for days while they figure this out They suggested that I box it up and send it back to them and wait for them to fix it! I did not have time to wait for them Finally a few days later they agreed to send a Tech out to my house, and he got it fixed Six weeks later I unplug computer, turn it on and poof! A big puff of smoke and screen goes out!!!!! I am done!!!! No work again,, I called them up, still under warranty, told them I don't want this computer as it is obviously defective, just refund me and let me go buy another computer so I can get back to work! Nope, gotta ship it to them and wait at least anoth
I recently got a dell computer and I had to send it back for repairsIt had windows media player on it and when I got it back Dell took it off and it wasn't there it was still working properly and I sent it back again and windows media player that came with the computer still was not installedI called Dell and they told me that I had to pay to install the windows media playerI should not have to pay for that when it came with the computer because while they were repairing it they uninstalled itI would like to see Dell install it again at no charge to me
We purchased two DELL Laptop computers with a 3-year in home service warranty and returned one of them The computer we kept has a broken screen so we called to get it repaired under warranty When we called we found out DELL had a hold on the computer because they mixed up the two computersWhile their customer service had supposedly removed the hold on the computer, they technical support team still sees the hold and will not send out service to fix the computer We have spent more than hours on the phone with themThis is an internal DELL issue that only DELL can resolve We want our computer fixed as soon as possible
I purchased a Dell Inspiron laptop in February of this year Not months later one of the hinges is jammed and will not open or close properly Nothing is visibly broken The computer has not been abused or dropped I called Dell after seeing that the system is under warranty Upon describing the problem, the call center employee, [redacted] told me that hinge failures are classified as "operator induced damage" and she would transfer me to the "out of warranty" departmentfor a 2-month old computer I explained that that was unacceptable and asked to speak to her supervisor [redacted] then said she'd transfer me to a supervisor IN THE OUT OF WARRANTY DEPARTMENT! I demanded to speak to HER supervisor and after putting me on hold for a few minutes, came back said that the supervisor wasn't available I asked again to speak with the supervisor, and would wait as long as required She transferred me to "***" who identified himself as "a supervisor", but would not giv
On November 24, 2017, I purchased a new Dell computerThe computer can be identified as Service Tag [redacted] The computer did not connect to WifiIn December I was on the phone with DellIn middle they said they would call back, but never did I therefore was not able to use the computerIn late May or early June 2018, I really need the computer as my old Dell computer stopped workingI called Dell againAfter hours on the phone and giving the technician remote access, he could not fix the issue and told me to send the computer in for repairI was told I had to buy the box myself, which cost $at Fed ExI was specifically told that the people in Texas diagnose the problem and will only send it back if it's definitely repaired The computer was supposedly repaired and sent backI was away, and came back this weekI opened the box todayAgain it did not workI again called tech support, was again on the phone for more than hoursAfter hours, in middle of a fac
I bought a Dell XPS in November Since then, I have multiple issues with the product and the motherboard had been replaced timesOn May 31, the laptop's touch pad stopped working so I contacted Dell to have it fixA technician came on June to replace the part but it still does not workIt is suspected the motherboard is the issue once againThe motherboard was just replaced on May (4th time and most recent)After a lengthy talk with Dell, they still insisted that I send the laptop in to have them check on itAt the end of the day, I spent hours upon hours talking to Dell technicians who kept repeating that they have replaced the motherboard so the problem should have been resolved (it did not and after the second motherboard replacement Dell should have see it as a red flag and look more closely into this matter, Dell also failed to give any explanation on why the motherboards are failing), being bounced around between the technicians, their supervisors, and t
Complaint regards: Dell XPS 13" For the first month, evreything was okayI received one of the first units back in January, and was relatively satisfied; there were audio issues, but these were resolved with custom driversThen, in very late February-early March, I started experiencing the keyboard issues that most XPS users have discussedRepeating characters wouldn't register when typing too fast; something like "Reset" would turn into "rest"You can read more about this problem in a forum post on Dell's own forums here: [redacted] On top of this, my fan was constantly blasting, despite upgrading to the latest UEFI firmwareSimilar forum topic here: [redacted] A dell technician was sent out to replace the keyboard and the fanThe keyboard was the only part shipped to the technician, despite promises from Dell that they
I recently purchased a monitor online - and it has been over two monthsWhen I asked for a reimbursement I was given the run aroundIn the meantime, they have charged my credit card - and I am making a payment without my merchandiseI have been dealing with this for over a month Case ID# [redacted]
I bought a Dell Inspiron desktop computer in October I paid extra for a three-year warranty covering onsite servicepremium support, and "complete care." It stopped working in January I called technical support, and after minutes on hold, being hung up on, then calling again, minutes on hold, ran through diagnostics and was told that I needed a replacement hard drive The tech said that I had to call another number however I called, again on hold, again the tech hung up on me I called again, again a long hold, then the tech wanted to run the same diagnostics again I refused, asked to speak to a supervisor, and he hung up on me Amazingly, I have tried calling several more times, and every time I ask for a supervisor, they hang up on me
My mother's laptop had warranty issues that were approved to be returned for repairAn email with a shipping label was sent to my email on May 24, but due to delay in getting laptop back into original box, the shipping label expired and at the point was unable to access anymore A second return authorization was approved by Dell & sent to my email on June The next day, June 17, the laptop was shipped from my post office with their FedEx shipping label going to SMARTPOST/RETURNS, PARCEL RTN SVC, *** I waited until early July and when asked for status, was advised by their Technical Support Specialist that it was not receivedI got proof of delivery from my post office-FedSMART POST and updated them that it was delivered DELL claimed it was not received because the FedEx waybill was changed They insisted the matter was in my hands, they could not help and I needed to get my post office to locate & return to me, then once Dell received it they would rep
I made an online order from Dell on Wednesday, Jan4, I was charged for my purchase and it was shipped via Fedex The package was scheduled for delivery today, Jan9, but it was never delivered According to the tracking information on the Fedex web site, the package is being returned to Dell I did not cancel my order nor have I received any cancellation of my order from Dell My money has not been refunded This is simply fraud I ordered, paid for and received confirmation of my order It was shipped and it should have been delivered today yet Dell has suddenly recalled MY purchase with out any communication
I purchased a laptop months ago service tag# [redacted] I turned it on days ago and it came up with a screen to contact customer support “no bootable device “So I tried to call customer support and spoke to a woman named [redacted] who told me she needed to send me to out of warranty repair, after being on hold for minutes another woman named [redacted] said the computer is out of warranty I stated I understand I am just trying to figure out if it needs to go to a repair shop or be replaced All she could say is it’s out of warranty and I have to pay I stated this is their product and I’m calling for technical support and they refused I asked to speak to a supervisor who said his name is “***” and said in the box the computer came in after months the warranty ends I didn’t ask for a new computer I just asked for help and apparently all they want is more money and I feel a simple laptop should last longer than months Being in customer service if I did what these people
Received laptop on 12/ Called to process return and was told that Dell's system showed that the laptop was not yet delivered, so I had to wait Once I pushed back they placed me on hold and advised me that they had submitted a request to update the order status and that would be completed within 24-hours I told them I was leaving town tomorrow and this was unacceptable, so which I was told that there was no other option Asked to speak to supervisor but was told that was impossible After several requests was finally transferred to supervisor [redacted] [redacted] told me I could not process the return for 24-hours while system updates She acknowledged that this is Dell internal issue I asked to speak to her supervisor and she said 'no' and then refused to say anything further Meanwhile Dell is holding over $1,ransom as they will not release funds until laptop is received
Dell.com offered rewards for purchases 11/24/I purchased a TV which offered $rewards Never received them Contacting them was ludicrous Instead of customer service all I got was poor speaking sales people from Bangledesh more concerned with selling something else My answer were oh it takes days, oh it takes days oh it takes days to post Meanwhile I needed to order a bluray player that too offered $reward and it was on sale but they didnt give me my previous rewards They offered a coupon, a coupon that I didnt get for days later AFTER the sale Never got to use coupon Again I called for my $reward from tv now they didnt reward me my $for bluray plus coupon expired Finally after months of calling I get a reward for $ $3.01?????? Where does this number even come from? ADVERTISEMENT!!!!!!!!!! bait and don't even switch Also Dell went from great customer service to I'd feel more comfortable at wa wa BTW c
I purchased a new Dell computer a few months ago it is still under warranty through September, However, I am very upset with the way that my warranty service request was handled, session ID # [redacted] The issue I was facing was that: I selected the option to have the Lock Screen display the "windows spotlight" random pictures each day, but it no longer doesMy screen should lock after minutes, but it never happensIt just stays on wherever I last left it The Dell tech support person I contacted through the chat option claims that this issue isn't handled by my warranty, that it's a Microsoft issue However, if it's a Microsoft issue, Windows came pre-loaded on my computer when I received it, so it should be covered Also, how do I as a consumer know that it's not a failing of a Dell hardware component? I just want Dell to honor the warranty that I purchased when I bought my computer and take care of this issue for me
dell was cancelled my order on 03/22, after months, I still not receive refund
I ordered a new dell computer Received computer Poor instructions, only state, "Connect this to that with no indication of where this and that is Setup computer but monitor showed an error of "No DP cable." Contacted dell support Tech advised, "Open file ???." I again explained I can not open a file because the monitor is not connecting with the computer Kept asking to speak with someone is the United States I was told okay but kept getting connected outside of U.S Went thru or so called techs After approximately hours I hung up After an hour or so of trying different cables I realized the problem was with a switch on the monitor The following day I connected my dell speakers (from my previous computer) to my new dell computer, but were unable to get them to work I contacted dell support After speaking with tech's, after repeatedly requesting to speak with someone in the U.S., I was sent to a software specialist He informed me that he could resolve
Dell mishandled my order of an Alienware RI ordered and paid for the version with GTX graphic card while what I received was the version with GTX Dell acknowledged this issue, however Dell refused to help because currently I'm in China, even though Dell has a global warranty
I had placed an order with dell by phone on May when I call to do the order the representative Had recommended a part and stated he guarantee your workOnce I received the item it did not work I called dell and the other representative stated that I had the wrong partI had returned the itemAnd they received it on May I have not received any refund from themThey are starting refund will take 30days I don't think this is right that they are holding my money and have there merchandise back this is a big inconvenience and also was guaranteed to be there with work and did not know fault of my own I want my money back
Dell has the worst customer service in the WORLD!! Dell lost a sell todayDialed three different numbers to speak with someone in US I was questioned why: because I want to spk with someone I can understand! One rep told me transferring to supervisor - ended back in India Another rep called me a racist (got a laugh out of that one, since I"m a minority) - all because I wanted to spk with someone I could understand Spent almost an hour going between India & Panama All three ph#;s I found for Dell, go to India, Panama, Philapines(?sp) Back in I purchased a Dell - not happy with customer service then, and returned the computerAttempted to give them a try againWell, customer service hasn't improved; only gotten worse! Plus, I needed to address fact Dell still reporting I have a credit card acct up since 2009...That was main reason for calling & to possible purchase a laptop I'm so sick of bad customer service and companies outsourcing their customer departments to other countries to save a few bucksI wonder how many lost sells they have had as a result of outsourcing?Wish it could be tracked
I purchased Dell Inspiron series laptop in August of 2014, weeks ago the AC adapter broke completely off when I unplugged the AC plug Computer was still under warranty but I had to fight with customer support to get them to send a Tech to my home to repair, I work from home quite a bit and this is the computer I use to work I can not afford to not get paid for days while they figure this out They suggested that I box it up and send it back to them and wait for them to fix it! I did not have time to wait for them Finally a few days later they agreed to send a Tech out to my house, and he got it fixed Six weeks later I unplug computer, turn it on and poof! A big puff of smoke and screen goes out!!!!! I am done!!!! No work again,, I called them up, still under warranty, told them I don't want this computer as it is obviously defective, just refund me and let me go buy another computer so I can get back to work! Nope, gotta ship it to them and wait at least anoth
I recently got a dell computer and I had to send it back for repairsIt had windows media player on it and when I got it back Dell took it off and it wasn't there it was still working properly and I sent it back again and windows media player that came with the computer still was not installedI called Dell and they told me that I had to pay to install the windows media playerI should not have to pay for that when it came with the computer because while they were repairing it they uninstalled itI would like to see Dell install it again at no charge to me
We purchased two DELL Laptop computers with a 3-year in home service warranty and returned one of them The computer we kept has a broken screen so we called to get it repaired under warranty When we called we found out DELL had a hold on the computer because they mixed up the two computersWhile their customer service had supposedly removed the hold on the computer, they technical support team still sees the hold and will not send out service to fix the computer We have spent more than hours on the phone with themThis is an internal DELL issue that only DELL can resolve We want our computer fixed as soon as possible
I purchased a Dell Inspiron laptop in February of this year Not months later one of the hinges is jammed and will not open or close properly Nothing is visibly broken The computer has not been abused or dropped I called Dell after seeing that the system is under warranty Upon describing the problem, the call center employee, [redacted] told me that hinge failures are classified as "operator induced damage" and she would transfer me to the "out of warranty" departmentfor a 2-month old computer I explained that that was unacceptable and asked to speak to her supervisor [redacted] then said she'd transfer me to a supervisor IN THE OUT OF WARRANTY DEPARTMENT! I demanded to speak to HER supervisor and after putting me on hold for a few minutes, came back said that the supervisor wasn't available I asked again to speak with the supervisor, and would wait as long as required She transferred me to "***" who identified himself as "a supervisor", but would not giv
On November 24, 2017, I purchased a new Dell computerThe computer can be identified as Service Tag [redacted] The computer did not connect to WifiIn December I was on the phone with DellIn middle they said they would call back, but never did I therefore was not able to use the computerIn late May or early June 2018, I really need the computer as my old Dell computer stopped workingI called Dell againAfter hours on the phone and giving the technician remote access, he could not fix the issue and told me to send the computer in for repairI was told I had to buy the box myself, which cost $at Fed ExI was specifically told that the people in Texas diagnose the problem and will only send it back if it's definitely repaired The computer was supposedly repaired and sent backI was away, and came back this weekI opened the box todayAgain it did not workI again called tech support, was again on the phone for more than hoursAfter hours, in middle of a fac
I bought a Dell XPS in November Since then, I have multiple issues with the product and the motherboard had been replaced timesOn May 31, the laptop's touch pad stopped working so I contacted Dell to have it fixA technician came on June to replace the part but it still does not workIt is suspected the motherboard is the issue once againThe motherboard was just replaced on May (4th time and most recent)After a lengthy talk with Dell, they still insisted that I send the laptop in to have them check on itAt the end of the day, I spent hours upon hours talking to Dell technicians who kept repeating that they have replaced the motherboard so the problem should have been resolved (it did not and after the second motherboard replacement Dell should have see it as a red flag and look more closely into this matter, Dell also failed to give any explanation on why the motherboards are failing), being bounced around between the technicians, their supervisors, and t
Complaint regards: Dell XPS 13" For the first month, evreything was okayI received one of the first units back in January, and was relatively satisfied; there were audio issues, but these were resolved with custom driversThen, in very late February-early March, I started experiencing the keyboard issues that most XPS users have discussedRepeating characters wouldn't register when typing too fast; something like "Reset" would turn into "rest"You can read more about this problem in a forum post on Dell's own forums here: [redacted] On top of this, my fan was constantly blasting, despite upgrading to the latest UEFI firmwareSimilar forum topic here: [redacted] A dell technician was sent out to replace the keyboard and the fanThe keyboard was the only part shipped to the technician, despite promises from Dell that they
I recently purchased a monitor online - and it has been over two monthsWhen I asked for a reimbursement I was given the run aroundIn the meantime, they have charged my credit card - and I am making a payment without my merchandiseI have been dealing with this for over a month Case ID# [redacted]
I bought a Dell Inspiron desktop computer in October I paid extra for a three-year warranty covering onsite servicepremium support, and "complete care." It stopped working in January I called technical support, and after minutes on hold, being hung up on, then calling again, minutes on hold, ran through diagnostics and was told that I needed a replacement hard drive The tech said that I had to call another number however I called, again on hold, again the tech hung up on me I called again, again a long hold, then the tech wanted to run the same diagnostics again I refused, asked to speak to a supervisor, and he hung up on me Amazingly, I have tried calling several more times, and every time I ask for a supervisor, they hang up on me
My mother's laptop had warranty issues that were approved to be returned for repairAn email with a shipping label was sent to my email on May 24, but due to delay in getting laptop back into original box, the shipping label expired and at the point was unable to access anymore A second return authorization was approved by Dell & sent to my email on June The next day, June 17, the laptop was shipped from my post office with their FedEx shipping label going to SMARTPOST/RETURNS, PARCEL RTN SVC, *** I waited until early July and when asked for status, was advised by their Technical Support Specialist that it was not receivedI got proof of delivery from my post office-FedSMART POST and updated them that it was delivered DELL claimed it was not received because the FedEx waybill was changed They insisted the matter was in my hands, they could not help and I needed to get my post office to locate & return to me, then once Dell received it they would rep
I made an online order from Dell on Wednesday, Jan4, I was charged for my purchase and it was shipped via Fedex The package was scheduled for delivery today, Jan9, but it was never delivered According to the tracking information on the Fedex web site, the package is being returned to Dell I did not cancel my order nor have I received any cancellation of my order from Dell My money has not been refunded This is simply fraud I ordered, paid for and received confirmation of my order It was shipped and it should have been delivered today yet Dell has suddenly recalled MY purchase with out any communication
I purchased a laptop months ago service tag# [redacted] I turned it on days ago and it came up with a screen to contact customer support “no bootable device “So I tried to call customer support and spoke to a woman named [redacted] who told me she needed to send me to out of warranty repair, after being on hold for minutes another woman named [redacted] said the computer is out of warranty I stated I understand I am just trying to figure out if it needs to go to a repair shop or be replaced All she could say is it’s out of warranty and I have to pay I stated this is their product and I’m calling for technical support and they refused I asked to speak to a supervisor who said his name is “***” and said in the box the computer came in after months the warranty ends I didn’t ask for a new computer I just asked for help and apparently all they want is more money and I feel a simple laptop should last longer than months Being in customer service if I did what these people