I have been mislead and overcharged now twice on the same sale from dellplease help me with this anyone and everyone! they are overcharging me a $now on my laptopits simple math to subtract the payments from the total right? well they are off by $dollarswhat happens when I call to explain this? they immediately decide to not speak english and hang up on me numerous times
I purchased my laptop on nov 29th 2016, When I was ready to open in which was after the holidays to turn it on for the first time I started to have issues with speed and adding softwareI called technical support to help they said it was past the window to return I would have to send it in to depotThey tried numerous times to fix it remotely with no success, they sent it to depot only for it to come back the same the issue was not fixed, I have spoke to so many people in technical support, managers, elevated to another supervisor only for them all to say the same exact thingIf you send it to depot we will fix, no one to speak to from the USA everyone is overseas and not very helpful they read from a scriptI am on month of not having a laptop that I pain in full for and it does not work properlyI am now waiting for someone again to contact me to try and resolve this issueThis should not have taken monthsVery unsatisfied with their customer service and disregard for t
On 2/I was very excited to customize and order a Inspiron Series This would be the first time I ordered a DellI have always gone with other companies, but I liked the customization options on the Dell, so I bit I ordered the unit with an additional dock and dvd drive I received confirmation on the orders and tracking on the dock and the dvd drive The orders are supposed to be shipped within 5-business days 3/rolls around so I wait until the end of the business day to "Chat" with someone regarding the order The person tells me it was shipped that it was shipped the day before I explained that I had not received an e-mail indicating so While we're chatting the e-mail magically appears I click on the tracking number The information on the FEDEX site indicates it has not yet shipped I explain this to the DELL rep that I am chatting with After several questionings the rep ends the chat, akin to hanging up on me I call the company and share what just happened, and that I'd like to formally complain The person on the line tells me you the only way to submit a complaint if through their "Feedback" button on their site He then repeats what the rep from the chat stated I ask the same question, why does the tracking information show it has not shipped, if it was shipped the day before He asks me to wait 24hrs for the information to update I check the tracking daily Near 11pmm on 3/I check the information again This times it indicates FEDEX picked up the package that day at 12am I brush off the fact that I was lied to twice I just want the laptop It came today 3/ But it's not my laptop It's a laptop meant for a school in Indiana When I call this time, I said, you probably have all of this in your notes The person reads that notes, but there is no indication of any issues or complaints from me After I request my money back, I am sent an e-mail with an e-mail address as to where to send my complaint The rep on the phone indicated that once they receive the items, it will take 10-business days to refund my money The e-mail he sends me says days The lying does not end WorstServiceEver I should say they offered to take $off of the cost of the laptop I had spent over $2k The e-mail also indicated, if I wanted UPS to pick up the packages, I would have to cover the costs Thank you for this experience Dell
On December 14, I ordered items from Dell, I charged these items to my Dell Preferred Account totalling $2, I called Dell approximately Decor 16th to cancel all items that I ordered Dec I was told it was canceled but the items may ship anyway I received an email from Dell stating my items had shipped and was given Fed Ex tracking # [redacted] and # [redacted] I immediately called fed ex and told them I was refusing pkgs because I had canceled them with Dell Fed Ex said they would return pkgs back to Dell I also put a large note on my door to fed ex to ensure the pkgs were not left and I was refusing them Since end of December I have repeatedly called Dell and spoke to supervisors and customer service agents to ask why I haven't received a refund Fed Ex told me Dell received both order # 's back on December 18, at 9:45am and * [redacted] at Dell signed for them I have called numerous times eve
I bought a Dell laptop Computer in and every few months I have a problem with itI did not keep tract of all the dates so these dates I put in are estimates In March, they said that it did not automatically update my drivers so something would go wrong and then I would have to call for supportThey told me they would make that automatic In April, my computer could not hear my voice The first Dell person I spoke with did not try to solve the problem and just told me to send it in and they would put it back to factory settings They would not let me speak with a supervisor I later called another person and she said she would update the driversIt did not work I took it into [redacted] *** and they replaced the drivers They said that when Dell does an update that I would need to update the drivers of something that goes wrongI never had this problem with my old Sony with Windows So if every time they have an update I have to call up to find out what
After a horrible experience with Dell I am now getting triplicate advertisements from DellI called the number on the advertisements only to get someone who has no idea how to remove my company address from their system nor did the Indian woman understand how three of the same pieces of mail would be delivered to one addressShe did not even understand the conversationThat woman deserves to work for a better company In September of I was enthusiastic about using Dell for businessIn May it has personally cost me $in time wasted and lost productivity and lost family timeI tell everyone not to use Dell products and have blocked the usage in the two companies I work for (stopped the purchase of computers)Cease all communication with both my businesses and me personally and former employees at this addressYour business is a chaotic messLeave me out of it
I ordered TV's on November 25th---both were supposed to come with Promo Egift cards for $each that were supposed to be credited to me in no later then 10-daysI received on December 10th so I called to ask why I had not received the otherI was told that I would have it no later then December 15thDecember 15th passed yesterday so I called them to find out where my other gift card was because I was going to use it towards another purchase for my daughter for ChristmasI spent hours on the phone to find out they sent it to the wrong email address and that I had to wait 3-business days for them to supposedly get me a new oneThe 3-business day window does me no good as that puts the card coming after ChristmasAll I want is either a discount of $off an item or my Egift card in the timely manner which I was promised when I purchased the item so I could make another purchase in time for Christmas.....By the way, their customer service has to be the worst I have E
Bought Dell Inspiron in June In August started to upload data and Microsoft Office Not used prior After about hours of diagnostics it was deemed to have a faulty LCD I shipped at my expense for expedited repair as my daughter is the recipient of this laptop and she was going to college The repair took place I spoke on multiple occasions to the depot to state, “if the computer has had the operating system erased, send the computer back to me as I have the needed software, but if JUST the LCD was replaced, send directly to her as she is at college without a laptop” I was assured nothing was touched but the LCD, so it was shipped to my daughter So how disappointing it was to read the Resolution Center repair summary that noted, “Operating System Reinstall” As mentioned, this was then supposed to come to me I just completed a mile round trip to get the laptop to upload all the data again Upon the need to reboot, I know get: “Windows could not complete the installation To install Windows on this computer, restart the installation” When I click okay, it reboots and starts this process over again I cannot get beyond At what point is a new computer considered a lemon if it never worked? In summary, this computer has never worked and has cost me over hours in time and one month to get to this point where it does not work, STILL My daughter is without a laptop and it will now start to have implications on her grades I need a solution and need to also know how to start the process for replacement! I cannot afford more time on fixing your inferior product They continually try to sell me a warranty as this computer never worked, thus they have not delivered your part of the deal money for computer Right now it is money for garbage
Terrible customer service! My brand new computer (Inspiron 7378) stopped working with less than year of very light useI sent it to Dell to be fixed and they lost itThey first denied my claim and said I never sent it to them, but when I showed them a screen grab of the FedEx tracking that says it was sent, they agreed to give me a refurbished computerI called to request a free extension on my warranty, since I now have this unknown unitThey passed me around to different people for over an hourThey ignored my requests to speak to a supervisorAnd eventually, they hung up on me and did not call backOnly one person was able to even explain why they didn't want to fulfill my requestI asked for details about the warranty before I received the refurbished unit and was told that I would have to call Customer Care after I received itIf the type of warranty is a policy, as they claim, I should have been able to be informed of it before I accepted the replacement
I've had problems with my laptop's wifi since I've purchased in around JanuaryIt loses connection when the laptop is running on batteryI've spend countless hours with technical support and they keep passing me around to new reps and starting overThey are not being responsive to my emails and I was told the case was escalated to a resolution expert named [redacted] but he is not respondingI had a tech come out and replace the wifi adapter but the same problem existsWe informed Dell but then they contact me to confirm everything is fineI call technical support and wait on hold indefinitely Service Request : [redacted]
I am writing to you after a lot of grievance from Dell Customer ServiceI have been a long time Dell Customer with a lot of Dell products for me and my family but this experience is changing my perspective about Dell I had placed an order online on Monday 10/24/with order # [redacted] for Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $including taxes as advertised on your website The description of the item clearly says that I get Ultrasharp U2412M monitors, Dual Monitor Stand and CablesPlease see attached for the details of the order and the listing on your website Today 10/27/2014, the order got delivered as scheduled and when I open the box I only find a Monitor Stand and nothing else I call customer service on ###-###-#### in the hope that it was a missed package and get it resolved and first spoke to [redacted] and he said that Dell cannot honor that and it was some kind of a mistake and I need to order it again I showed him the SKU
On April 30, 2017, I purchase Dell Tech Concierge for one year of serviceI paid $for the serviceOn may 07, I turned my computer on during the hour of am and realized that Dell was is the process of removing the yearly service that I have paid forDell also charged me twice for System Mechanicson April 23, This computer was purchased as newit completely crashed the second month after I purchased itWhen the repairman came everything that he took out of this computer said refurbished and everything that he put back into it said refurbished
I have been trying to get a computer repaired for a month now The repair was attempted and made the issue worse due to bad replacement part Then I set up another technician to come out and they dispatched them to a different address then before Repair could not be made now I’m having to set up another repair attempt or send it back Also the customer support is terriable, they are hard to understand and can be very rude When I set up the last technician I requested that more than one part be sent Incase the replacement was bad again and was told they couldn’t do this This company has made it extreamly difficult to get the repair done on the laptop
Apr2, Dell Purchase ID [redacted] Order total $2,Sales rep [redacted] I purchased the above computer from Dell.com and received it on April At the time I reported a problem with the cursor stickingIt sticks to a point where I have to restart and could not use the computerIt seemed to have been a software or driver problem so initially wasn't that concernedI then went to on an overseas business tripI could not use the computer even though I updated drivers I worked with their technicians repeatedly and they also experienced the problemAt the time I asked to return for another system but they said it was past days from purchase (May?)Dell representative updated the drivers and noted Video card problems and then the finger print reader and audio (mic) stopped workingThey said they would send a box to ship back but I did not receive the boxI went on another trip and when I returned I explained the problem again (after ref
I ordered a printer (model #E310dwm, order # [redacted] ) while it was on sale from Dell.comI used legitimate promotional codes for additional discountsI received a message yesterday saying that shipping was delayed (no problem, things happen); and then a follow up email today saying that there was a pricing error and that my order was canceledThe original purchase price was very similar to competitors sale price; and I used valid promotional codes (they hadn't expired) to obtain a deeper discountI'm appalled that they would cancel my orderThey ran a promotion and they should honor their own pricing
Was not given the education discount price and I requested a price adjustmentThe 'order modification team' told me to call in after received and try then and when I stated that was not acceptable and to cancel the order they hung up on meI contacted Dell through the chat feature and they refused to either cancel the order or due the price adjustment immediatelyThe improper pricing is the error of a Dell employee and hanging up on a customer who is attempting to get a Dell employee's error fixed is unacceptable
New Dell computer bought for me as Christmas giftHooked it up around Decand registered computer, and followed all instructions to initially "boot" computerStarted computer and only got a "Dell Logo" screenCalled Dell support, and went thru some corrective actions and restarted and it was ok.....for about an hour as it went back to the "Dell Logo" page againCalled Dell techsupport again and after minutes of trying to get it to run again......nothing,,so the person says I had to send it back to Dell for repairsDid that, got it back and "Dell Logo" still thereCalled techsupport again, went thru another minutes of trying to get it to boot, but with no luckThey wanted me to take the cover off and remove the battery and try to re-install it to get it to work, but I declined to do that for warranty reasonsNow, they say it has to go back again to Dell for repairs and their e mail says that my "shipping label" is "pending review " and I should hear from them
My business purchased brand new computers from Dell and the 5th one is defective After sending it back to them for repairs twice; with no sign of the computer being fixed, I am now told that I can return it yet again for repairs and then if it still isn't fixed I will be able to exchange it for a refurbished computer I don't think it's fair to be given a refurbished computer when I purchased a new one; albeit defective I purchased brand new, therefore the replacement should be brand new I had spoken to several customer service representatives and they all told me different things It wouldn't surprise me if this is how they play their game so no one can catch them peddling defective productsIt was not very easy to get through to someone and I have documents supporting the entire ordeal I am quite angry and at this point, I just want my money back I am trying to run a business here and have already wasted too much time on this situation
On November 23, at 2:PM CST, I opened a sales chat with a Dell representative, [redacted] I was asking for a quote for an Alienware computer that supported monitors [redacted] immediately informed me in her first statement that I would "need to have dual video cards for that." I asked if I could "order one with duel video cards" and she stated, "Sure." At 3:PM CST, after almost minutes of waiting, I was quoted the price of "$1,+ taxes" for the following: "8th Gen Intel® Core™ i(6-Core, 12MB Cache, up to 4.6GHz with Intel® Turbo Boost Technology) Windows Home 64bit English Dual NVIDIA® GeForce® GTX graphics with 8GB GDDReach (NVIDIA SLI® Enabled)6GB Dual Channel DDRat 2666MHz; up to 64GB (additional memory sold separately) 256GB MPCIe NVMe SSD (Boot) + 1TB 7200RPM SATA (Storage) Alienware™ Watt Multi-GPU Approved Power Supply with High Performance Liquid Cooling Qualcom 802.11ac 2xWireless, WiFi and Bluetooth (Standar
I have been mislead and overcharged now twice on the same sale from dellplease help me with this anyone and everyone! they are overcharging me a $now on my laptopits simple math to subtract the payments from the total right? well they are off by $dollarswhat happens when I call to explain this? they immediately decide to not speak english and hang up on me numerous times
I purchased my laptop on nov 29th 2016, When I was ready to open in which was after the holidays to turn it on for the first time I started to have issues with speed and adding softwareI called technical support to help they said it was past the window to return I would have to send it in to depotThey tried numerous times to fix it remotely with no success, they sent it to depot only for it to come back the same the issue was not fixed, I have spoke to so many people in technical support, managers, elevated to another supervisor only for them all to say the same exact thingIf you send it to depot we will fix, no one to speak to from the USA everyone is overseas and not very helpful they read from a scriptI am on month of not having a laptop that I pain in full for and it does not work properlyI am now waiting for someone again to contact me to try and resolve this issueThis should not have taken monthsVery unsatisfied with their customer service and disregard for t
On 2/I was very excited to customize and order a Inspiron Series This would be the first time I ordered a DellI have always gone with other companies, but I liked the customization options on the Dell, so I bit I ordered the unit with an additional dock and dvd drive I received confirmation on the orders and tracking on the dock and the dvd drive The orders are supposed to be shipped within 5-business days 3/rolls around so I wait until the end of the business day to "Chat" with someone regarding the order The person tells me it was shipped that it was shipped the day before I explained that I had not received an e-mail indicating so While we're chatting the e-mail magically appears I click on the tracking number The information on the FEDEX site indicates it has not yet shipped I explain this to the DELL rep that I am chatting with After several questionings the rep ends the chat, akin to hanging up on me I call the company and share what just happened, and that I'd like to formally complain The person on the line tells me you the only way to submit a complaint if through their "Feedback" button on their site He then repeats what the rep from the chat stated I ask the same question, why does the tracking information show it has not shipped, if it was shipped the day before He asks me to wait 24hrs for the information to update I check the tracking daily Near 11pmm on 3/I check the information again This times it indicates FEDEX picked up the package that day at 12am I brush off the fact that I was lied to twice I just want the laptop It came today 3/ But it's not my laptop It's a laptop meant for a school in Indiana When I call this time, I said, you probably have all of this in your notes The person reads that notes, but there is no indication of any issues or complaints from me After I request my money back, I am sent an e-mail with an e-mail address as to where to send my complaint The rep on the phone indicated that once they receive the items, it will take 10-business days to refund my money The e-mail he sends me says days The lying does not end WorstServiceEver I should say they offered to take $off of the cost of the laptop I had spent over $2k The e-mail also indicated, if I wanted UPS to pick up the packages, I would have to cover the costs Thank you for this experience Dell
On December 14, I ordered items from Dell, I charged these items to my Dell Preferred Account totalling $2, I called Dell approximately Decor 16th to cancel all items that I ordered Dec I was told it was canceled but the items may ship anyway I received an email from Dell stating my items had shipped and was given Fed Ex tracking # [redacted] and # [redacted] I immediately called fed ex and told them I was refusing pkgs because I had canceled them with Dell Fed Ex said they would return pkgs back to Dell I also put a large note on my door to fed ex to ensure the pkgs were not left and I was refusing them Since end of December I have repeatedly called Dell and spoke to supervisors and customer service agents to ask why I haven't received a refund Fed Ex told me Dell received both order # 's back on December 18, at 9:45am and * [redacted] at Dell signed for them I have called numerous times eve
I bought a Dell laptop Computer in and every few months I have a problem with itI did not keep tract of all the dates so these dates I put in are estimates In March, they said that it did not automatically update my drivers so something would go wrong and then I would have to call for supportThey told me they would make that automatic In April, my computer could not hear my voice The first Dell person I spoke with did not try to solve the problem and just told me to send it in and they would put it back to factory settings They would not let me speak with a supervisor I later called another person and she said she would update the driversIt did not work I took it into [redacted] *** and they replaced the drivers They said that when Dell does an update that I would need to update the drivers of something that goes wrongI never had this problem with my old Sony with Windows So if every time they have an update I have to call up to find out what
After a horrible experience with Dell I am now getting triplicate advertisements from DellI called the number on the advertisements only to get someone who has no idea how to remove my company address from their system nor did the Indian woman understand how three of the same pieces of mail would be delivered to one addressShe did not even understand the conversationThat woman deserves to work for a better company In September of I was enthusiastic about using Dell for businessIn May it has personally cost me $in time wasted and lost productivity and lost family timeI tell everyone not to use Dell products and have blocked the usage in the two companies I work for (stopped the purchase of computers)Cease all communication with both my businesses and me personally and former employees at this addressYour business is a chaotic messLeave me out of it
I ordered TV's on November 25th---both were supposed to come with Promo Egift cards for $each that were supposed to be credited to me in no later then 10-daysI received on December 10th so I called to ask why I had not received the otherI was told that I would have it no later then December 15thDecember 15th passed yesterday so I called them to find out where my other gift card was because I was going to use it towards another purchase for my daughter for ChristmasI spent hours on the phone to find out they sent it to the wrong email address and that I had to wait 3-business days for them to supposedly get me a new oneThe 3-business day window does me no good as that puts the card coming after ChristmasAll I want is either a discount of $off an item or my Egift card in the timely manner which I was promised when I purchased the item so I could make another purchase in time for Christmas.....By the way, their customer service has to be the worst I have E
Bought Dell Inspiron in June In August started to upload data and Microsoft Office Not used prior After about hours of diagnostics it was deemed to have a faulty LCD I shipped at my expense for expedited repair as my daughter is the recipient of this laptop and she was going to college The repair took place I spoke on multiple occasions to the depot to state, “if the computer has had the operating system erased, send the computer back to me as I have the needed software, but if JUST the LCD was replaced, send directly to her as she is at college without a laptop” I was assured nothing was touched but the LCD, so it was shipped to my daughter So how disappointing it was to read the Resolution Center repair summary that noted, “Operating System Reinstall” As mentioned, this was then supposed to come to me I just completed a mile round trip to get the laptop to upload all the data again Upon the need to reboot, I know get: “Windows could not complete the installation To install Windows on this computer, restart the installation” When I click okay, it reboots and starts this process over again I cannot get beyond At what point is a new computer considered a lemon if it never worked? In summary, this computer has never worked and has cost me over hours in time and one month to get to this point where it does not work, STILL My daughter is without a laptop and it will now start to have implications on her grades I need a solution and need to also know how to start the process for replacement! I cannot afford more time on fixing your inferior product They continually try to sell me a warranty as this computer never worked, thus they have not delivered your part of the deal money for computer Right now it is money for garbage
Terrible customer service! My brand new computer (Inspiron 7378) stopped working with less than year of very light useI sent it to Dell to be fixed and they lost itThey first denied my claim and said I never sent it to them, but when I showed them a screen grab of the FedEx tracking that says it was sent, they agreed to give me a refurbished computerI called to request a free extension on my warranty, since I now have this unknown unitThey passed me around to different people for over an hourThey ignored my requests to speak to a supervisorAnd eventually, they hung up on me and did not call backOnly one person was able to even explain why they didn't want to fulfill my requestI asked for details about the warranty before I received the refurbished unit and was told that I would have to call Customer Care after I received itIf the type of warranty is a policy, as they claim, I should have been able to be informed of it before I accepted the replacement
I've had problems with my laptop's wifi since I've purchased in around JanuaryIt loses connection when the laptop is running on batteryI've spend countless hours with technical support and they keep passing me around to new reps and starting overThey are not being responsive to my emails and I was told the case was escalated to a resolution expert named [redacted] but he is not respondingI had a tech come out and replace the wifi adapter but the same problem existsWe informed Dell but then they contact me to confirm everything is fineI call technical support and wait on hold indefinitely Service Request : [redacted]
I am writing to you after a lot of grievance from Dell Customer ServiceI have been a long time Dell Customer with a lot of Dell products for me and my family but this experience is changing my perspective about Dell I had placed an order online on Monday 10/24/with order # [redacted] for Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $including taxes as advertised on your website The description of the item clearly says that I get Ultrasharp U2412M monitors, Dual Monitor Stand and CablesPlease see attached for the details of the order and the listing on your website Today 10/27/2014, the order got delivered as scheduled and when I open the box I only find a Monitor Stand and nothing else I call customer service on ###-###-#### in the hope that it was a missed package and get it resolved and first spoke to [redacted] and he said that Dell cannot honor that and it was some kind of a mistake and I need to order it again I showed him the SKU
On April 30, 2017, I purchase Dell Tech Concierge for one year of serviceI paid $for the serviceOn may 07, I turned my computer on during the hour of am and realized that Dell was is the process of removing the yearly service that I have paid forDell also charged me twice for System Mechanicson April 23, This computer was purchased as newit completely crashed the second month after I purchased itWhen the repairman came everything that he took out of this computer said refurbished and everything that he put back into it said refurbished
I have been trying to get a computer repaired for a month now The repair was attempted and made the issue worse due to bad replacement part Then I set up another technician to come out and they dispatched them to a different address then before Repair could not be made now I’m having to set up another repair attempt or send it back Also the customer support is terriable, they are hard to understand and can be very rude When I set up the last technician I requested that more than one part be sent Incase the replacement was bad again and was told they couldn’t do this This company has made it extreamly difficult to get the repair done on the laptop
Apr2, Dell Purchase ID [redacted] Order total $2,Sales rep [redacted] I purchased the above computer from Dell.com and received it on April At the time I reported a problem with the cursor stickingIt sticks to a point where I have to restart and could not use the computerIt seemed to have been a software or driver problem so initially wasn't that concernedI then went to on an overseas business tripI could not use the computer even though I updated drivers I worked with their technicians repeatedly and they also experienced the problemAt the time I asked to return for another system but they said it was past days from purchase (May?)Dell representative updated the drivers and noted Video card problems and then the finger print reader and audio (mic) stopped workingThey said they would send a box to ship back but I did not receive the boxI went on another trip and when I returned I explained the problem again (after ref
I ordered a printer (model #E310dwm, order # [redacted] ) while it was on sale from Dell.comI used legitimate promotional codes for additional discountsI received a message yesterday saying that shipping was delayed (no problem, things happen); and then a follow up email today saying that there was a pricing error and that my order was canceledThe original purchase price was very similar to competitors sale price; and I used valid promotional codes (they hadn't expired) to obtain a deeper discountI'm appalled that they would cancel my orderThey ran a promotion and they should honor their own pricing
Was not given the education discount price and I requested a price adjustmentThe 'order modification team' told me to call in after received and try then and when I stated that was not acceptable and to cancel the order they hung up on meI contacted Dell through the chat feature and they refused to either cancel the order or due the price adjustment immediatelyThe improper pricing is the error of a Dell employee and hanging up on a customer who is attempting to get a Dell employee's error fixed is unacceptable
Purchased a new LG 75" TV from Dell, it was promised with a $Promo Gift Card, I screenshot the deal and Dell refuses to honor it
New Dell computer bought for me as Christmas giftHooked it up around Decand registered computer, and followed all instructions to initially "boot" computerStarted computer and only got a "Dell Logo" screenCalled Dell support, and went thru some corrective actions and restarted and it was ok.....for about an hour as it went back to the "Dell Logo" page againCalled Dell techsupport again and after minutes of trying to get it to run again......nothing,,so the person says I had to send it back to Dell for repairsDid that, got it back and "Dell Logo" still thereCalled techsupport again, went thru another minutes of trying to get it to boot, but with no luckThey wanted me to take the cover off and remove the battery and try to re-install it to get it to work, but I declined to do that for warranty reasonsNow, they say it has to go back again to Dell for repairs and their e mail says that my "shipping label" is "pending review " and I should hear from them
My business purchased brand new computers from Dell and the 5th one is defective After sending it back to them for repairs twice; with no sign of the computer being fixed, I am now told that I can return it yet again for repairs and then if it still isn't fixed I will be able to exchange it for a refurbished computer I don't think it's fair to be given a refurbished computer when I purchased a new one; albeit defective I purchased brand new, therefore the replacement should be brand new I had spoken to several customer service representatives and they all told me different things It wouldn't surprise me if this is how they play their game so no one can catch them peddling defective productsIt was not very easy to get through to someone and I have documents supporting the entire ordeal I am quite angry and at this point, I just want my money back I am trying to run a business here and have already wasted too much time on this situation
On November 23, at 2:PM CST, I opened a sales chat with a Dell representative, [redacted] I was asking for a quote for an Alienware computer that supported monitors [redacted] immediately informed me in her first statement that I would "need to have dual video cards for that." I asked if I could "order one with duel video cards" and she stated, "Sure." At 3:PM CST, after almost minutes of waiting, I was quoted the price of "$1,+ taxes" for the following: "8th Gen Intel® Core™ i(6-Core, 12MB Cache, up to 4.6GHz with Intel® Turbo Boost Technology) Windows Home 64bit English Dual NVIDIA® GeForce® GTX graphics with 8GB GDDReach (NVIDIA SLI® Enabled)6GB Dual Channel DDRat 2666MHz; up to 64GB (additional memory sold separately) 256GB MPCIe NVMe SSD (Boot) + 1TB 7200RPM SATA (Storage) Alienware™ Watt Multi-GPU Approved Power Supply with High Performance Liquid Cooling Qualcom 802.11ac 2xWireless, WiFi and Bluetooth (Standar