I purchased a computer and warranty in good faithI was very careful not to mistreat it, drop it, or spill anything on itIt started to fail, and then completely stopped workingAfter troubleshooting with your phone and chat folks, I sent it in for repair per your requestI was then told that it was "customer induced damage"I called in and was told that I "spilled something on the keyboard"This is flat out falseThe system failed, and I induced no damageI am trying really hard not to cast blame, but I am very hard pressed to see this as anything other than that this was a mistake on your staff's part, or a scam of some sort, or perhaps someone in your facility spilled something on the computer and it is being blamed on meI am very upsetFurther, when I called in to discuss this, I was careful to be clear that I was upset about the situation, but not at the representative, but he was frankly rude, basically telling me how wrong I was and that I I could stuff itI asked to
I have a dell inspiron series laptop in Since I bought it the LCD snaps out from the case if I turn it in a tablet mode or the stand modeTheir off shores customer services kept on transferring me to different facilitieseither the line gets disconnected or they fail to call me backIn a busy schedule I reached out but never got a satisfying responseAlso the stylus of this laptop was so bad quality that from the top the glue came off and the top had to be taken out with a professionaleven as I am writing this email I have been on the phone with dell for more than hours and just being transferredthe quote I am trying to get for an extended warranty since I bought this machine was suppose to be $as stated on their websitebut finally when I got a quote after calling them again and again, the first month when I bought this machine they gave me a $quote which is completely wrongWe are paying so much for these expensive machinesthey have really bad wor
On Jan I contacted Dell on the telephone and ordered "Intuit TurboTax Premier Federal + State Taxes + Fed Efile Tax Preparation Software - PC/Mac Disc." The Dell representative [redacted] ( [redacted] @dell.com; ###-###-####) indicated Dell would honor the price match of $as advertised that day on: [redacted] When the Dell representative processed the order (Order Number: [redacted] ), he did not include the price match and instead charged $for the boxed software and $(6%) in tax for a total of $ I have made repeated calls and sent repeated e-mails to the specific Dell salesperson and others at Dell with no response
I just bought a new Dell "all in one" computer at Best Buy on Thursday, August 24, I had my year old daughter unwrap the box and asked her to "set it up" for me After a few days I tried to use it, but it was misssing a small vital USB part that my daughter inadvertently overlooked and either threw it away with the box or it wasn't in the box with the computer So, I called Best Buy to find out how I could get a replacementThey told me to call DellDell representatives asked me for a service number that Best Buy employees had no knowledge of ever giving to any customer buying a computer int he store I called Dell again and explained I didn't have the "Service Tag Order number nor did the store know what they were talking about I again offered them all the numbers (including serial number) on my receipt for my computer They insisted and had me cal the store again The store personnel repeated what they said the first time--they didn't know what Dell was referri
purchased a computer on June 15th with $using gift card($100) and credit card (pay left $379), didn't receive the itemOnly received partial return to credit card $on June 24thDidn't receive credit of gift card till now
I bought a dell new u2415h monitor from [redacted] on 6/3/2016.I had malfunction on the monitor right from the start.I called into dell and sent in my receipt from [redacted] .the agent told me that I needed the order number that [redacted] bought the monitor from dell.I told the agent that how can I know the order number between [redacted] and dell.so in the meanwhile nothing happened.I called bck in march and again the tech support troubleshooted the monitor and verified that it was malfunctioning,but again I never received a new monitor.finally I called in two weeks ago and complained to the agent.they gave me a case number [redacted] and again they told me that they need the order number between dell and [redacted] ,and again I told them that there was no way I can know that.Finally after two weeks it was verified ,and my warantee was validated.I told the agent that since this problem started within days of the purchase date(6/3/2016) I should receive a new monitor.she tld me that there are
Thursday, April 26, - 8:11:AM To Whom It May Concern: Case # [redacted] - Subject: DELL (Incident - [redacted] ) in Store [redacted] Apr 30, $ 3-Year Accidental Geek Squad Protection Qty: Store Pickup West Hollywood Purchased in Store Online Order ***- Apr 19, $ Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 12GB Memory - 512GB Solid State Drive - Gray The dollar amount in dispute + 837.93+ 43.54+ = $1, The date of the transaction4-19-30- Was the product or service advertised? If so, indicate where and on what date? In Best Buy for Dell April in store Was a contract signed? For extended warranty Identify your attempts to resolve the issue(s) with the company, corporation, or organization Dozens of emails and phone calls Case and ID numbers Briefly describe the resolution you are seeking
I was told dell would price match a camera lens I purchasedI attempted to complete the price match prior to purchase and no one called me back to complete the order Per the website you can get an adjustment after purchase Rep would not complete price match although it has already been approved and refused to give me a Manager
I purchased a laptop with a full warranty on May 13, I initially had an issue with the display and they sent a technician to my house and repaired it The second issue was with the computer booting in a loop I spent about hours on the phone I had to unscrew the battery and the laptop and eventually I repaired the computer with the help of the technician Now my computer wont turn on I called and they connected me to tech support and after several hours on the phone dell is sending me a box They suggested that I called customer care and after an hour and a half of being transferred back and forth from technical support, customer care and sales I eventually was disconnected because the office was closed I am looking to get a replacement laptop I use this laptop to connect to the web I am not sue why I am having these issues and why dell isint willing to replace my laptop given all these issues
I made an order for a Dell XPS on Dell Outlet, on Nov18, My order includes business day shipping, which guarantees my laptop be delivered days after shipping outAnd I contacted Dell by online chat and email to make sure they send out my laptop ASAP, because I need to use the laptop for my final exam recently And on Nov21, 2016, I got an email from Dell, telling me that my laptop was shipped, along with the Invoice NotificationThe shipping service was provided by FedEx However on Nov23, 2016, today, I didn't receive the laptopSo I checked the package on FedEx by tracking numberThe package had been shipped to the shipping center near my home, but the status was pendingAnd FedEx staff told me that they were informed to return the package to Dell So again on Nov23, 2016, I tried to contact DellI tried online chat and Call ###-###-####They both said that my order was held by the Dell Verification Department, and they didn't have the acces
On October 7th 2016, I placed an order and paid for a Logitech CHD Webcam and the Dell AXUniversal Serial Bus 1.2W Stereo Speakers for my recently purchased Dell desktop computer systemThe order # [redacted] /Purchase ID # [redacted] on their website showed that these items would be delivered by October Since November 2016, I have called three times and spent over total hours on the phone trying to establish what was going on with my order Each phone call gave me a different reason why my order was not fulfilled and requested that I give them a little more timeToday, this third time I contacted them, I decided I have had enough and am filing this complaint to help motivate them to get to the bottom of this issue
I've submitted a ticket in with Dell TechDirect times for a hard drive issue on a PC we purchased from themNormally they are fairly good with warrantying these if you know what to type inThey keep saying our service tag doesn't match up with them with us as the ownersService tag we provided was [redacted] According to the web site, this PC is in warranty until 2/27/and DEMAND it be fixed immediatelyEven though acording to them we don't own this, this PC should also fall under the year Maine Implied Warranty which is a law that claims a warranty status of up to years of purchase dateSo regardless if our company owns it or not, this needs to be covered under warranty according to this law Ticket [redacted] with dell: "COMES BACK AFTER RESEATING OR TURNING OFF THEN ON THE PORTS IN BIOSCOMES BACK EVERY HOURS OR SOINTEL SSDs ARE THE ONLY ONES THAT SEEM TO DO THIS IN THIS MODELSANDISK AND LITEON SEEM TO WORK FINE IN THESEPOSSIBLY OVERHEATING OR SOME
I recently purchased a computer for a non-profit from DellI informed the sales rep that I was purchasing it for the non-profit and that I should not be charged sales taxHe said not to worryI told him that repeatedly, and he kept saying not to worryAt the end, I was charged sales taxI again told him I was purchasing this for a non-profitAgain, he said not to worryHe stated that it was standard practice to charge the sales tax and then have it refundedAll I needed to do was e-mail him the 501(c)letter, and if I did not hear back from him within two hours, everything was okayI did that, and I did not hear back from him in two hours, so I assumed everything was okayBut now, two weeks later, I received my bill in the mail, and the sales tax is still on the billI called Dell and they confirmed the sales tax was on the billI am frustrated that I was lied toWorse, contacting Dell is a nightmareIt takes forever to get to speak to someoneI don't think the top exec
I purchased a Dell Alienware laptop on 12/1/along with an additional year service plan agreement for the laptopI am now experiencing issues with the laptop and contacted Dell for assistanceAfter speaking with [redacted] in the service department and after he confirmed that he did find my service agreement and further identified that my hard drive was defective and needed repair he placed me on hold to have the computer serviced only to come back a few minutes later and inform me that my service agreement was never processed by Dell because of non-paymentHowever, the computer was purchased via Dell Financial Services, there were funds to cover the payment on the computer and the service agreement AND I received an email from DELL confirming my service plan agreement purchase which was effective as of 12/1/for a term of months, a copy of which I have in my files
On December 28th I placed an order on dell.com (order # [redacted] ) It was a Nikon camera+ lenses in a bundle: the order has been delayed times so far!! Today (2-3-16) I went to the website and ask one of the representative through the chat, what was going on, he said: "The item has been deactivated, the order WONT be processed" and then told me to contact an specialist and gave me the phone numberSo I thought: Why would they not tell me straight instead of stretching/delaying the dates out (this item was suppose to get to me with days free shipping) At 10:AM I made the first call to customer service, It was the most frustrating experience ever!! I talked with probably different people, get transfers the same departments over and over, ask for Supervisors or Manager and they would just not transfer me until finally I got to speak with a Supervisor named " [redacted] " which did not help at all, I explain to him over and over and it was worthless; All of them were tell
We have been waiting for Dell Order # [redacted] since 07/ The logistic company is CEVA and tracking # [redacted] shows it was supposed to be delivered on 07/(today is 08/01) We have contacted Dell and CEVA multiple times and were told that they would call us back with status Several persons said they would call us back but they haven'tI've contacted Dell again today to inquire if we can get a replacement but they won't allow usI feel that at this point, we will have to dispute this charge with our credit card company We just want our order, that is all and I believe I have been patient with all this run-around
Due to a credit card mix up, we received duplicates of an order We returned the duplicates and received credit card reimbursement for one item but not the other I have tried to talk to the company twice and was assured each time that the reimbursement would be credited in days We have not been reimbursed and it has now been two months since we returned the duplicates Also, Dell's phone tree is one of the least friendly, least useful of any I have ever dealt with Evidently, Dell has out sourced their customer service work to India based on the names of the people I have dealt with These people were difficult to understand and they would not allow me to talk with a supervisor I'll never use their products again
I used to be a Technician for Dell and I can't believe what kind of horrible service that I am getting from their companyI bought a computer in late February of this year and it has had problems from the outsetThe first time visiting my mother I reported those issues and I heard nothing backThen I wrote a long email describing the issues and heard nothing backI called customer support and they told me that there was nothing that they could doHow could this be? Its a BRAND NEW computer and Dell says that there is "nothing" that they can do? When I look up the Service Tag It says that it is still under warranty for another year, and some warranty aspects for another years and yet Dell won't do anything for meWhen I worked for them in ***, I would have NEVER treated a customer this way
Ipurchased a dell pc on my perfered dell account I went over my 2,limit so they asked if I had a card I could put it on, I did, and I gave them the numberthree days later I was on my account and saw they took out 192.33,I was furious! I called and talked to [redacted] he said he would refund me the money but I had to wait for the product so I didwhen received I called back and of course cant get ahold of him so I spoke with a girl that said they would refund me and if not received in 7-days call themwell, guess what? never received...im so tired of dealing with people I cant understand and telling this over and over I finnaly got thru to their service resolution dept.lol.what a joke! he was rude said he listened to all he was going to listen too and we were doneso,I will never purchase another dell product as long as I live!!!!
Dell shipped a broken tv to my residence last MondayI called and reported it immediately and they checked inventory and said they would send replacementI was also told to call dell back once the new tv arrived to schedule a pick up of the broken tvI call dell back after one week of no communications with me to find that nothing had been doneThe representative told me that the tv was no longer in stock and had not shippedI called them on a Monday to order the replacement and they tell me that it took till Thursday to process that request and by then none of thes particular tvs were in stock at the timeAdditionally, they have all my contact information on file but never contacted me about not sending a replacement tvThus had I not contacted them today I would have waited an undetermined amount of time for a tv that was never going to show up and as a result never return the broken tv
I purchased a computer and warranty in good faithI was very careful not to mistreat it, drop it, or spill anything on itIt started to fail, and then completely stopped workingAfter troubleshooting with your phone and chat folks, I sent it in for repair per your requestI was then told that it was "customer induced damage"I called in and was told that I "spilled something on the keyboard"This is flat out falseThe system failed, and I induced no damageI am trying really hard not to cast blame, but I am very hard pressed to see this as anything other than that this was a mistake on your staff's part, or a scam of some sort, or perhaps someone in your facility spilled something on the computer and it is being blamed on meI am very upsetFurther, when I called in to discuss this, I was careful to be clear that I was upset about the situation, but not at the representative, but he was frankly rude, basically telling me how wrong I was and that I I could stuff itI asked to
I have a dell inspiron series laptop in Since I bought it the LCD snaps out from the case if I turn it in a tablet mode or the stand modeTheir off shores customer services kept on transferring me to different facilitieseither the line gets disconnected or they fail to call me backIn a busy schedule I reached out but never got a satisfying responseAlso the stylus of this laptop was so bad quality that from the top the glue came off and the top had to be taken out with a professionaleven as I am writing this email I have been on the phone with dell for more than hours and just being transferredthe quote I am trying to get for an extended warranty since I bought this machine was suppose to be $as stated on their websitebut finally when I got a quote after calling them again and again, the first month when I bought this machine they gave me a $quote which is completely wrongWe are paying so much for these expensive machinesthey have really bad wor
On Jan I contacted Dell on the telephone and ordered "Intuit TurboTax Premier Federal + State Taxes + Fed Efile Tax Preparation Software - PC/Mac Disc." The Dell representative [redacted] ( [redacted] @dell.com; ###-###-####) indicated Dell would honor the price match of $as advertised that day on: [redacted] When the Dell representative processed the order (Order Number: [redacted] ), he did not include the price match and instead charged $for the boxed software and $(6%) in tax for a total of $ I have made repeated calls and sent repeated e-mails to the specific Dell salesperson and others at Dell with no response
I just bought a new Dell "all in one" computer at Best Buy on Thursday, August 24, I had my year old daughter unwrap the box and asked her to "set it up" for me After a few days I tried to use it, but it was misssing a small vital USB part that my daughter inadvertently overlooked and either threw it away with the box or it wasn't in the box with the computer So, I called Best Buy to find out how I could get a replacementThey told me to call DellDell representatives asked me for a service number that Best Buy employees had no knowledge of ever giving to any customer buying a computer int he store I called Dell again and explained I didn't have the "Service Tag Order number nor did the store know what they were talking about I again offered them all the numbers (including serial number) on my receipt for my computer They insisted and had me cal the store again The store personnel repeated what they said the first time--they didn't know what Dell was referri
purchased a computer on June 15th with $using gift card($100) and credit card (pay left $379), didn't receive the itemOnly received partial return to credit card $on June 24thDidn't receive credit of gift card till now
I bought a dell new u2415h monitor from [redacted] on 6/3/2016.I had malfunction on the monitor right from the start.I called into dell and sent in my receipt from [redacted] .the agent told me that I needed the order number that [redacted] bought the monitor from dell.I told the agent that how can I know the order number between [redacted] and dell.so in the meanwhile nothing happened.I called bck in march and again the tech support troubleshooted the monitor and verified that it was malfunctioning,but again I never received a new monitor.finally I called in two weeks ago and complained to the agent.they gave me a case number [redacted] and again they told me that they need the order number between dell and [redacted] ,and again I told them that there was no way I can know that.Finally after two weeks it was verified ,and my warantee was validated.I told the agent that since this problem started within days of the purchase date(6/3/2016) I should receive a new monitor.she tld me that there are
Thursday, April 26, - 8:11:AM To Whom It May Concern: Case # [redacted] - Subject: DELL (Incident - [redacted] ) in Store [redacted] Apr 30, $ 3-Year Accidental Geek Squad Protection Qty: Store Pickup West Hollywood Purchased in Store Online Order ***- Apr 19, $ Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 12GB Memory - 512GB Solid State Drive - Gray The dollar amount in dispute + 837.93+ 43.54+ = $1, The date of the transaction4-19-30- Was the product or service advertised? If so, indicate where and on what date? In Best Buy for Dell April in store Was a contract signed? For extended warranty Identify your attempts to resolve the issue(s) with the company, corporation, or organization Dozens of emails and phone calls Case and ID numbers Briefly describe the resolution you are seeking
I was told dell would price match a camera lens I purchasedI attempted to complete the price match prior to purchase and no one called me back to complete the order Per the website you can get an adjustment after purchase Rep would not complete price match although it has already been approved and refused to give me a Manager
I purchased a laptop with a full warranty on May 13, I initially had an issue with the display and they sent a technician to my house and repaired it The second issue was with the computer booting in a loop I spent about hours on the phone I had to unscrew the battery and the laptop and eventually I repaired the computer with the help of the technician Now my computer wont turn on I called and they connected me to tech support and after several hours on the phone dell is sending me a box They suggested that I called customer care and after an hour and a half of being transferred back and forth from technical support, customer care and sales I eventually was disconnected because the office was closed I am looking to get a replacement laptop I use this laptop to connect to the web I am not sue why I am having these issues and why dell isint willing to replace my laptop given all these issues
I made an order for a Dell XPS on Dell Outlet, on Nov18, My order includes business day shipping, which guarantees my laptop be delivered days after shipping outAnd I contacted Dell by online chat and email to make sure they send out my laptop ASAP, because I need to use the laptop for my final exam recently And on Nov21, 2016, I got an email from Dell, telling me that my laptop was shipped, along with the Invoice NotificationThe shipping service was provided by FedEx However on Nov23, 2016, today, I didn't receive the laptopSo I checked the package on FedEx by tracking numberThe package had been shipped to the shipping center near my home, but the status was pendingAnd FedEx staff told me that they were informed to return the package to Dell So again on Nov23, 2016, I tried to contact DellI tried online chat and Call ###-###-####They both said that my order was held by the Dell Verification Department, and they didn't have the acces
On October 7th 2016, I placed an order and paid for a Logitech CHD Webcam and the Dell AXUniversal Serial Bus 1.2W Stereo Speakers for my recently purchased Dell desktop computer systemThe order # [redacted] /Purchase ID # [redacted] on their website showed that these items would be delivered by October Since November 2016, I have called three times and spent over total hours on the phone trying to establish what was going on with my order Each phone call gave me a different reason why my order was not fulfilled and requested that I give them a little more timeToday, this third time I contacted them, I decided I have had enough and am filing this complaint to help motivate them to get to the bottom of this issue
I've submitted a ticket in with Dell TechDirect times for a hard drive issue on a PC we purchased from themNormally they are fairly good with warrantying these if you know what to type inThey keep saying our service tag doesn't match up with them with us as the ownersService tag we provided was [redacted] According to the web site, this PC is in warranty until 2/27/and DEMAND it be fixed immediatelyEven though acording to them we don't own this, this PC should also fall under the year Maine Implied Warranty which is a law that claims a warranty status of up to years of purchase dateSo regardless if our company owns it or not, this needs to be covered under warranty according to this law Ticket [redacted] with dell: "COMES BACK AFTER RESEATING OR TURNING OFF THEN ON THE PORTS IN BIOSCOMES BACK EVERY HOURS OR SOINTEL SSDs ARE THE ONLY ONES THAT SEEM TO DO THIS IN THIS MODELSANDISK AND LITEON SEEM TO WORK FINE IN THESEPOSSIBLY OVERHEATING OR SOME
I recently purchased a computer for a non-profit from DellI informed the sales rep that I was purchasing it for the non-profit and that I should not be charged sales taxHe said not to worryI told him that repeatedly, and he kept saying not to worryAt the end, I was charged sales taxI again told him I was purchasing this for a non-profitAgain, he said not to worryHe stated that it was standard practice to charge the sales tax and then have it refundedAll I needed to do was e-mail him the 501(c)letter, and if I did not hear back from him within two hours, everything was okayI did that, and I did not hear back from him in two hours, so I assumed everything was okayBut now, two weeks later, I received my bill in the mail, and the sales tax is still on the billI called Dell and they confirmed the sales tax was on the billI am frustrated that I was lied toWorse, contacting Dell is a nightmareIt takes forever to get to speak to someoneI don't think the top exec
I purchased a Dell Alienware laptop on 12/1/along with an additional year service plan agreement for the laptopI am now experiencing issues with the laptop and contacted Dell for assistanceAfter speaking with [redacted] in the service department and after he confirmed that he did find my service agreement and further identified that my hard drive was defective and needed repair he placed me on hold to have the computer serviced only to come back a few minutes later and inform me that my service agreement was never processed by Dell because of non-paymentHowever, the computer was purchased via Dell Financial Services, there were funds to cover the payment on the computer and the service agreement AND I received an email from DELL confirming my service plan agreement purchase which was effective as of 12/1/for a term of months, a copy of which I have in my files
On December 28th I placed an order on dell.com (order # [redacted] ) It was a Nikon camera+ lenses in a bundle: the order has been delayed times so far!! Today (2-3-16) I went to the website and ask one of the representative through the chat, what was going on, he said: "The item has been deactivated, the order WONT be processed" and then told me to contact an specialist and gave me the phone numberSo I thought: Why would they not tell me straight instead of stretching/delaying the dates out (this item was suppose to get to me with days free shipping) At 10:AM I made the first call to customer service, It was the most frustrating experience ever!! I talked with probably different people, get transfers the same departments over and over, ask for Supervisors or Manager and they would just not transfer me until finally I got to speak with a Supervisor named " [redacted] " which did not help at all, I explain to him over and over and it was worthless; All of them were tell
We have been waiting for Dell Order # [redacted] since 07/ The logistic company is CEVA and tracking # [redacted] shows it was supposed to be delivered on 07/(today is 08/01) We have contacted Dell and CEVA multiple times and were told that they would call us back with status Several persons said they would call us back but they haven'tI've contacted Dell again today to inquire if we can get a replacement but they won't allow usI feel that at this point, we will have to dispute this charge with our credit card company We just want our order, that is all and I believe I have been patient with all this run-around
Due to a credit card mix up, we received duplicates of an order We returned the duplicates and received credit card reimbursement for one item but not the other I have tried to talk to the company twice and was assured each time that the reimbursement would be credited in days We have not been reimbursed and it has now been two months since we returned the duplicates Also, Dell's phone tree is one of the least friendly, least useful of any I have ever dealt with Evidently, Dell has out sourced their customer service work to India based on the names of the people I have dealt with These people were difficult to understand and they would not allow me to talk with a supervisor I'll never use their products again
I used to be a Technician for Dell and I can't believe what kind of horrible service that I am getting from their companyI bought a computer in late February of this year and it has had problems from the outsetThe first time visiting my mother I reported those issues and I heard nothing backThen I wrote a long email describing the issues and heard nothing backI called customer support and they told me that there was nothing that they could doHow could this be? Its a BRAND NEW computer and Dell says that there is "nothing" that they can do? When I look up the Service Tag It says that it is still under warranty for another year, and some warranty aspects for another years and yet Dell won't do anything for meWhen I worked for them in ***, I would have NEVER treated a customer this way
Ipurchased a dell pc on my perfered dell account I went over my 2,limit so they asked if I had a card I could put it on, I did, and I gave them the numberthree days later I was on my account and saw they took out 192.33,I was furious! I called and talked to [redacted] he said he would refund me the money but I had to wait for the product so I didwhen received I called back and of course cant get ahold of him so I spoke with a girl that said they would refund me and if not received in 7-days call themwell, guess what? never received...im so tired of dealing with people I cant understand and telling this over and over I finnaly got thru to their service resolution dept.lol.what a joke! he was rude said he listened to all he was going to listen too and we were doneso,I will never purchase another dell product as long as I live!!!!
Dell shipped a broken tv to my residence last MondayI called and reported it immediately and they checked inventory and said they would send replacementI was also told to call dell back once the new tv arrived to schedule a pick up of the broken tvI call dell back after one week of no communications with me to find that nothing had been doneThe representative told me that the tv was no longer in stock and had not shippedI called them on a Monday to order the replacement and they tell me that it took till Thursday to process that request and by then none of thes particular tvs were in stock at the timeAdditionally, they have all my contact information on file but never contacted me about not sending a replacement tvThus had I not contacted them today I would have waited an undetermined amount of time for a tv that was never going to show up and as a result never return the broken tv