I had returned items to the company and a half months agoThey received the items via UPS December 15, I have been waiting almost months for my money to be refunded to meI have called them 6-times following up on my refundAll I am told is that I should see the credit in my credit card account in 3-business daysAlmost months later, I still have NOT received the refund amount of $
I purchased a laptop computer with extended warranty from DellThe computer is defected and Dell is refusing to honor the warrantyI believe Dell is defrauding the consumers by telling and selling them liesMy problem began after activationSince I'm not computer literate, I thought it was me not knowing my way around a computerSo, I decided to give myself sometime to maneuver my way around with the computerWell, my lack of computer skills were not the problemSo, I called and requested a new computerA tech stated that they would have to troubleshoot before a new computer could be issuedHowever, in an attempt to correct the problem, the techs installed new programsI asked why, and were told they were needed to correct the current problemNevertheless, they weren't needed because the problem still existsAfter each session with a tech, I was asked if I was satisfied and I said noI told them that I wanted a new computer or a full refundI was then told that the warra
I purchased a computer XPS for $on November (Order number [redacted] ) and a week later they had the same computer for $Dell would not allow me to price match even though they claim to have the lower price guarantee programI placed a new order for the same computer with the lower price because they claimed they could not find such price and they still wont do honor it (order number [redacted] )They claim they do not match prices under black Friday/Thanksgiving salesThey have a new sale starting on December for the same computer with a 15% discount (SAVEFIFTEEN promo) and when I contacted dell they still denied me the price matchCustomer service has been terrible, I've tried escalating to see if the issue can be resolved and no one seem to careThree weeks later they still have the same sale where the same computer is $dollars less and they will not price match my order
I place an order on 11/29/2016, order number [redacted] , contain desktop total $ Dell never delivered the orderthey call back the order and never process the refund for the order
Cancelled order with no explanation, and no answer to inquiries as to why my order was cancelled97% negative customer review rating and still an A+? Talk about corrupt
In October 20th I purchased a Dell computer on line directly from Dell Computer desk top ( XPS ) GB SDRAM Memory windows and a premium support for year on site, and premium support years after remote diagnosis, year extended, premium support yearsDell Computer cost $ premium support year $ 19.00, premuim support after remote diagnosis year extended $ 75.00, premium support years $ dollarsMcA live XPS month subscription $ The taxes came to $ bringing the total price to $ Dell did a credit check and said I was eligible for financing and that I wouldn't have to begin making payments for two monthsthe computer has never worked right day from day one! i've been on the phone with Dell every dayThe problem the USB port in the back for the mouse doesn't get detected by the computer The techs are in (India) I have been on the phone with Dells techs for or hours for months, going through software BIOS, s
I placed an order from the dell website last night totaling about dollarsI used my dollar gift card I got for trading in a dollar laptop I bought from your counterpart Alienware and I paid the remaining on my debit cardAnyways, I get a call the next day saying that my credit card was declinedWhen I called I was told that their is a glitch in the online processing and that my gift card balance is 106, and my order can’t processSo my gift card was charged dollars, and they say I need to cancel it to be refunded and reorderedAfter being bounced around hundred me of times for hours and no single person can help me cancel the order or actually figure out what’s going on “not to mention barely able to speak English” my problem is yet to be resolvedI’m beyond disappointed, I mean beyond
I bought a Dell inch Inspiron laptop from the Microsoft store on March and the AC adapter for the laptop is failing to recharge the laptopThe BIOS halts at a message prompt that it is a faulty AC adapterWhen I called Microsoft Store for technical support, they informed me that Dell will provide the warranty for months after the purchase dateHence I called Dell but Dell has refused to help because I did not buy the laptop from DellSo getting a run around from one retailer to the other and then no warrantyAdvertised was 1-year warranty and Service Tag 1H3JPCsays the warranty is until
Over the past month I have been dealing with Della customer service, which is outsourced to a different country and has no location within the United StatesI was given a $dollar coupon on which I could use on ordering Dell items through their online store onlyI recently placed an order for an xboxwireless controller and adapter for pcMultiple times with the sales representative did he verify that the coupon code was being used and that I was purchasing an Xboxwireless controllerI received an email the following day with a statement showing that I was only charged for $5.30, which is what the sales representative told meHowever, I was charged approximately $85, the whole price for both items through my back accountWhen I called Dell to discuss my concer, they stated that the agent did not use the code and that if I wanted a refund, I would need to send the item back which I have yet to even receiveI advised them I did noy care at that point that the wrong item w
I ordered a laptop computer in MayI told the person who helped me customize the computer that I would use it to play movies on DVDThe new computers do not come with an internal DVD player, but I was told that if I opened a credit account and paid for the computer that way, I would receive enough reward points to pay for the DVD playerThe computer cost a little mer than $ When the computer arrived, I tried to order the playerI was told that the rewards points were not available yetI tried to order the player in August, and was told the points for $had expired two days beforeI was never notified that the points were available before they expiredSo I contacted Dell Customer Care and was told that they would give me a coupon or gift card to cover the cost of the DVD player, which is less than $ The $coupon came todayIt cannot be used to purchase the DVD player without my buying something more expensive and paying the difference
Purchased a new battery from dellThe battery has completely failed after months and will not charge at allThe battery is deadDell's description overview when purchasing this battery (on their website) states "Warranty •Our Limited One Year Warranty guarantees that if our Genuine Dell-branded parts should fail, we will replace them" When contacting Dell, they will not replace the batteryThey say it only has a day warrantyI purchased this battery NEWI've been told over the last days and probably hours of phone calls and spo [redacted] to no less than reps., including the warranty deptmgrI've been told it has a day, day, month and year warranty by Dell repsTransferred from one person to the next and they will not replace the battery
PLACED ORDER ON 01/10/DELL DID NOT MENTION IT'S BACK ORDER ITEM ON THE PRODUCT PAGEBUT WAS NOTIFIED BY THEIR AGENT ESTIMATE DELIVERY DATE WAS 02/02/AFTER ORDER WAS PLACED! ON THE 02/02/2016, I CHECKED MY SHIPMENT STATUS, AND FOUND OUT IT WAS BEEN POSTPONE AND ONE OF THEIR AGENT TOLD ME THE NEW ESTIMATE DELIVERY DATE IS 03/22/2016!! THAT'S IS MONTH AFTER ORDER IS PLACED!!!!!
I purchased an Alienware Alpha Ralong with the promotion of graphics amplifier + PNY XLRGeforce GTX for a $upgradeI have screenshots of the promotion and of it added to my cart but Dell is refusing to honor sending me the video cardTheir order modification department at ###-###-####, option has a record of this offered promotion on my account but refuses to send me the video card
I ordered an Alienware Rand it was received on 3/4/I spent $1,400+ on a supposed high end system with expectations of it performing as suchThe laptop failed to power on after less than daysI spoke with Alienware/Dell support on 4/regarding this issueWe went through the typical flowchart diagnostics and they decided I should send it back to themI received the return box on 4/and FedEx picked it up on 4/I received an email from their support team on 5/stating they were waiting on a back ordered part and it “should be back in stock on or before 5/24”I replied back that I understand it’s not that person’s fault, but found it ridiculous it would take that long given this is such a common problemI didn’t realize power issues were so common until I saw Alienware’s Youtube video addressing it after my incidentTheir support team mentioned they would escalate this and I was later told they would look for an available match On 5/3, they emailed me stating
My experience with Dell's computers is primarily through the use of my own Inspiron series laptop and as such I have put my review for that first My negative review is primarily because of behavior I have seen from representatives online related to these issues which is detailed in the final paragraph For the most part, my experience has been alright, with no issues for the most part with the hardware or softwareThe first issue I encountered was an orange hue around the edges of my screen with red patches occasionally showing up in the bottom right cornerI assume this has to do with overheating given the colors, and the red patches showing up mostly when it's under heavy useHowever, there was another issue I found much worseOver time the laptop started coming apart near the left hinge for no apparent reason other than regular useThis wasn't initially much of a problem as the separation was only about or 5mmToday the laptop started coming apart in earnest with separation reaching about 3cm if I wasn't carefulOn the plus side I did manage to get some dust out so maybe that's a win for me? Either way it seems the screws are not holding the casing together anymore and I'll need to replace them or something to remedy the issueI no longer have the laptop under warranty so won't be bothered to go to them to fix it That said, I did look online to see what possible actions could be taken to fix this issueAccording to Dell, this obvious design flaw is an issue with customers misusing their laptops by opening them from the right side etcand has nothing to do with their design or manufacturing processPeople with valid warranties are not being helped with this issue and they offer no recourseThis is unacceptable behavior for a business like Dell Inc
I did not recieve the MS Office software with the computer that I purchased, even though it was on the order and I paid for it After three weeks of calling, e-mailing, chatting, calling again and waiting, I still do not have the software I need to use the computer I finally asked for a refund so I could just purchase it on my own and was told they couldn't do that because the Technical Support team was already working on the issue But Technical Support was not doing anything
We purchase many computers from Dell, all performing good, with the exception of one Optiplex all-in-one I is only running one program on it and has been attempted to be repaired several times I have spent hours on the phone troubleshooting and the down time totals approximately months This computer is vital to our daily operations and we have spent a great deal of money with our IT provider, when Dell service said is was a software issue We have software and hardware warranty on this one until
I very recently purchased a Dell Inspiron laptop for work use After only months of light use, the hinge assembly broke A screw inside the hinge snapped, causing the screen to pull away from the cover The computer was not dropped or banged nor involved in any accidents The hinge malfunction is definately a defect, and not the result of accident or violence I purchased a PREMIUM upgraded warranty to cover this unit When I called Dell to explain my problem and schedule a repair, I was brushed off I called two other departments, two more times Each time, after minutes on the phone, I was brushed off The people answering the phone had a thick accent that was difficult for me to understand, and they were rude in their manner They insisted that I had caused the damage to the unit One man even said that there is NO WAY that could happen unless as a result of rough treatment on my part A quick Google search showed me that hinge problems on this particular laptop is
I ordered a desktop computer from Dell via their websiteI entered my shipping and billing address as the sameUpon receipt of my order confirmation I noticed that my billing address was listed as [redacted] **I immediately contacted their customer service who advised that they would make the correctionAfter days that address was still showing as my billing address so then I had a lengthy chat session in which I was advised that in order to correct the billing address I would have to provide my credit card informationThis made absolutely no sense to me and after much back and forth reluctantly I provided my credit card info including the security on back of my cardI immediately began to monitor my card by checking to ensure no additional charges would be made to my credit cardI was assured that I would receive a confirmation email that the correction was madeI never received an email confirming this instead I received an email thanking me for m
Hello On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is [redacted] The total including sales tax was $ Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days I received the computer by FEDEX, tracking # [redacted] on 12/24/ I received the emailed UPS return shipping label, tracking # [redacted] on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out
I had returned items to the company and a half months agoThey received the items via UPS December 15, I have been waiting almost months for my money to be refunded to meI have called them 6-times following up on my refundAll I am told is that I should see the credit in my credit card account in 3-business daysAlmost months later, I still have NOT received the refund amount of $
I purchased a laptop computer with extended warranty from DellThe computer is defected and Dell is refusing to honor the warrantyI believe Dell is defrauding the consumers by telling and selling them liesMy problem began after activationSince I'm not computer literate, I thought it was me not knowing my way around a computerSo, I decided to give myself sometime to maneuver my way around with the computerWell, my lack of computer skills were not the problemSo, I called and requested a new computerA tech stated that they would have to troubleshoot before a new computer could be issuedHowever, in an attempt to correct the problem, the techs installed new programsI asked why, and were told they were needed to correct the current problemNevertheless, they weren't needed because the problem still existsAfter each session with a tech, I was asked if I was satisfied and I said noI told them that I wanted a new computer or a full refundI was then told that the warra
I purchased a computer XPS for $on November (Order number [redacted] ) and a week later they had the same computer for $Dell would not allow me to price match even though they claim to have the lower price guarantee programI placed a new order for the same computer with the lower price because they claimed they could not find such price and they still wont do honor it (order number [redacted] )They claim they do not match prices under black Friday/Thanksgiving salesThey have a new sale starting on December for the same computer with a 15% discount (SAVEFIFTEEN promo) and when I contacted dell they still denied me the price matchCustomer service has been terrible, I've tried escalating to see if the issue can be resolved and no one seem to careThree weeks later they still have the same sale where the same computer is $dollars less and they will not price match my order
I place an order on 11/29/2016, order number [redacted] , contain desktop total $ Dell never delivered the orderthey call back the order and never process the refund for the order
Cancelled order with no explanation, and no answer to inquiries as to why my order was cancelled97% negative customer review rating and still an A+? Talk about corrupt
In October 20th I purchased a Dell computer on line directly from Dell Computer desk top ( XPS ) GB SDRAM Memory windows and a premium support for year on site, and premium support years after remote diagnosis, year extended, premium support yearsDell Computer cost $ premium support year $ 19.00, premuim support after remote diagnosis year extended $ 75.00, premium support years $ dollarsMcA live XPS month subscription $ The taxes came to $ bringing the total price to $ Dell did a credit check and said I was eligible for financing and that I wouldn't have to begin making payments for two monthsthe computer has never worked right day from day one! i've been on the phone with Dell every dayThe problem the USB port in the back for the mouse doesn't get detected by the computer The techs are in (India) I have been on the phone with Dells techs for or hours for months, going through software BIOS, s
I placed an order from the dell website last night totaling about dollarsI used my dollar gift card I got for trading in a dollar laptop I bought from your counterpart Alienware and I paid the remaining on my debit cardAnyways, I get a call the next day saying that my credit card was declinedWhen I called I was told that their is a glitch in the online processing and that my gift card balance is 106, and my order can’t processSo my gift card was charged dollars, and they say I need to cancel it to be refunded and reorderedAfter being bounced around hundred me of times for hours and no single person can help me cancel the order or actually figure out what’s going on “not to mention barely able to speak English” my problem is yet to be resolvedI’m beyond disappointed, I mean beyond
I bought a Dell inch Inspiron laptop from the Microsoft store on March and the AC adapter for the laptop is failing to recharge the laptopThe BIOS halts at a message prompt that it is a faulty AC adapterWhen I called Microsoft Store for technical support, they informed me that Dell will provide the warranty for months after the purchase dateHence I called Dell but Dell has refused to help because I did not buy the laptop from DellSo getting a run around from one retailer to the other and then no warrantyAdvertised was 1-year warranty and Service Tag 1H3JPCsays the warranty is until
Over the past month I have been dealing with Della customer service, which is outsourced to a different country and has no location within the United StatesI was given a $dollar coupon on which I could use on ordering Dell items through their online store onlyI recently placed an order for an xboxwireless controller and adapter for pcMultiple times with the sales representative did he verify that the coupon code was being used and that I was purchasing an Xboxwireless controllerI received an email the following day with a statement showing that I was only charged for $5.30, which is what the sales representative told meHowever, I was charged approximately $85, the whole price for both items through my back accountWhen I called Dell to discuss my concer, they stated that the agent did not use the code and that if I wanted a refund, I would need to send the item back which I have yet to even receiveI advised them I did noy care at that point that the wrong item w
I ordered a laptop computer in MayI told the person who helped me customize the computer that I would use it to play movies on DVDThe new computers do not come with an internal DVD player, but I was told that if I opened a credit account and paid for the computer that way, I would receive enough reward points to pay for the DVD playerThe computer cost a little mer than $ When the computer arrived, I tried to order the playerI was told that the rewards points were not available yetI tried to order the player in August, and was told the points for $had expired two days beforeI was never notified that the points were available before they expiredSo I contacted Dell Customer Care and was told that they would give me a coupon or gift card to cover the cost of the DVD player, which is less than $ The $coupon came todayIt cannot be used to purchase the DVD player without my buying something more expensive and paying the difference
Purchased a new battery from dellThe battery has completely failed after months and will not charge at allThe battery is deadDell's description overview when purchasing this battery (on their website) states "Warranty •Our Limited One Year Warranty guarantees that if our Genuine Dell-branded parts should fail, we will replace them" When contacting Dell, they will not replace the batteryThey say it only has a day warrantyI purchased this battery NEWI've been told over the last days and probably hours of phone calls and spo [redacted] to no less than reps., including the warranty deptmgrI've been told it has a day, day, month and year warranty by Dell repsTransferred from one person to the next and they will not replace the battery
PLACED ORDER ON 01/10/DELL DID NOT MENTION IT'S BACK ORDER ITEM ON THE PRODUCT PAGEBUT WAS NOTIFIED BY THEIR AGENT ESTIMATE DELIVERY DATE WAS 02/02/AFTER ORDER WAS PLACED! ON THE 02/02/2016, I CHECKED MY SHIPMENT STATUS, AND FOUND OUT IT WAS BEEN POSTPONE AND ONE OF THEIR AGENT TOLD ME THE NEW ESTIMATE DELIVERY DATE IS 03/22/2016!! THAT'S IS MONTH AFTER ORDER IS PLACED!!!!!
I purchased an Alienware Alpha Ralong with the promotion of graphics amplifier + PNY XLRGeforce GTX for a $upgradeI have screenshots of the promotion and of it added to my cart but Dell is refusing to honor sending me the video cardTheir order modification department at ###-###-####, option has a record of this offered promotion on my account but refuses to send me the video card
I ordered an Alienware Rand it was received on 3/4/I spent $1,400+ on a supposed high end system with expectations of it performing as suchThe laptop failed to power on after less than daysI spoke with Alienware/Dell support on 4/regarding this issueWe went through the typical flowchart diagnostics and they decided I should send it back to themI received the return box on 4/and FedEx picked it up on 4/I received an email from their support team on 5/stating they were waiting on a back ordered part and it “should be back in stock on or before 5/24”I replied back that I understand it’s not that person’s fault, but found it ridiculous it would take that long given this is such a common problemI didn’t realize power issues were so common until I saw Alienware’s Youtube video addressing it after my incidentTheir support team mentioned they would escalate this and I was later told they would look for an available match On 5/3, they emailed me stating
My experience with Dell's computers is primarily through the use of my own Inspiron series laptop and as such I have put my review for that first My negative review is primarily because of behavior I have seen from representatives online related to these issues which is detailed in the final paragraph For the most part, my experience has been alright, with no issues for the most part with the hardware or softwareThe first issue I encountered was an orange hue around the edges of my screen with red patches occasionally showing up in the bottom right cornerI assume this has to do with overheating given the colors, and the red patches showing up mostly when it's under heavy useHowever, there was another issue I found much worseOver time the laptop started coming apart near the left hinge for no apparent reason other than regular useThis wasn't initially much of a problem as the separation was only about or 5mmToday the laptop started coming apart in earnest with separation reaching about 3cm if I wasn't carefulOn the plus side I did manage to get some dust out so maybe that's a win for me? Either way it seems the screws are not holding the casing together anymore and I'll need to replace them or something to remedy the issueI no longer have the laptop under warranty so won't be bothered to go to them to fix it That said, I did look online to see what possible actions could be taken to fix this issueAccording to Dell, this obvious design flaw is an issue with customers misusing their laptops by opening them from the right side etcand has nothing to do with their design or manufacturing processPeople with valid warranties are not being helped with this issue and they offer no recourseThis is unacceptable behavior for a business like Dell Inc
I did not recieve the MS Office software with the computer that I purchased, even though it was on the order and I paid for it After three weeks of calling, e-mailing, chatting, calling again and waiting, I still do not have the software I need to use the computer I finally asked for a refund so I could just purchase it on my own and was told they couldn't do that because the Technical Support team was already working on the issue But Technical Support was not doing anything
We purchase many computers from Dell, all performing good, with the exception of one Optiplex all-in-one I is only running one program on it and has been attempted to be repaired several times I have spent hours on the phone troubleshooting and the down time totals approximately months This computer is vital to our daily operations and we have spent a great deal of money with our IT provider, when Dell service said is was a software issue We have software and hardware warranty on this one until
I very recently purchased a Dell Inspiron laptop for work use After only months of light use, the hinge assembly broke A screw inside the hinge snapped, causing the screen to pull away from the cover The computer was not dropped or banged nor involved in any accidents The hinge malfunction is definately a defect, and not the result of accident or violence I purchased a PREMIUM upgraded warranty to cover this unit When I called Dell to explain my problem and schedule a repair, I was brushed off I called two other departments, two more times Each time, after minutes on the phone, I was brushed off The people answering the phone had a thick accent that was difficult for me to understand, and they were rude in their manner They insisted that I had caused the damage to the unit One man even said that there is NO WAY that could happen unless as a result of rough treatment on my part A quick Google search showed me that hinge problems on this particular laptop is
I ordered a desktop computer from Dell via their websiteI entered my shipping and billing address as the sameUpon receipt of my order confirmation I noticed that my billing address was listed as [redacted] **I immediately contacted their customer service who advised that they would make the correctionAfter days that address was still showing as my billing address so then I had a lengthy chat session in which I was advised that in order to correct the billing address I would have to provide my credit card informationThis made absolutely no sense to me and after much back and forth reluctantly I provided my credit card info including the security on back of my cardI immediately began to monitor my card by checking to ensure no additional charges would be made to my credit cardI was assured that I would receive a confirmation email that the correction was madeI never received an email confirming this instead I received an email thanking me for m
Hello On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is [redacted] The total including sales tax was $ Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days I received the computer by FEDEX, tracking # [redacted] on 12/24/ I received the emailed UPS return shipping label, tracking # [redacted] on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out