By far the worst company I have ever EVER dealt withI ordered a product on 11/15/and paid an extra $to have next day delivery , I had the delivery date of when the product should have been ordered as 11/17/I called on 11/18/to check the status because online said it hadn't even been processed yetAfter people (of which told me my order didn't exist even though I had a confirmation email and they took my money, I was placed on hold for minutes to be transferred to the sales departmentI called back on the other phone I had and was able to get through again to people who said that it didn't exist, after speaking with the 8th person they said that they would process the order today but there was a reason why I had ordered it when I didHowever even though they said they could process the order today it would take up to hours to process the order and then even longer to ship itWhen I asked if they would refund me the expedited shipping since it would take 3-business days (which is only $4.95) to get the order they said no, so I am paying $for regular shippingAND to make matters even worse they said that I should get a confirmation call OR email within the next days saying the order was placed, not today when I spoke with the agents but days from now I MAY get a call, and if I don't then I have to spend even more time on hold trying to call them backMy company will be removing all of Dell's products and I plan on filing complaints on every website I canSince they A) can't promise the product we ordered B) supposedly the orders don't exist even with confirmation numbers C) still charging us expedited costs to get it via regular shipping methods D) can't even give a confirmation email with a confirmation code after spending hours on the phone mostly on holdIf I had the choice I would give this a negative rating
On 4/29/I received a quote from Dell for a Inspiron series in computer that was good until May, 2016, nothing was said about it being discontinuedOn May 16th I called to complete the orderI was transferred several times until I talked to a rep who said his name was Joe [redacted] He told me although the quote was good until 5/the computer couldn't be purchased as they didn't have any and it was discontinuedHe apologized that I had been transferred so many timesHe figured they didn't want to tell me the quote was no good so they pushed me off on someone elseHe offered me a couple different computers (both different in size as well as abilities) but he couldn't get what was quotedI went on line and found the same computer and called him back and asked if I had to purchase from an outside source would dell help me out with year premium support to make up for their mistakeHe didn't know but would find outTwice when I called back he said he still didn't know and would call me backOf course he never didAnd too many times to count when I called I got a recording that stated that there was no answering machine on this lineI feel he too is pushing me off hoping I will go awayThey should not have given a quote good for a month if they couldn't back it upI shouldn't have been pushed from one person to another because they didn't want to admit their mistakeAnd I shouldn't be ignored in the hopes I'll go away!
Please know that I only filed this formal complaint after contacting Dell many, many times! I have spent HOURS on the phone and through emails with them trying to resolve this on my own As you will see, there is no question that I have received one of the worst customer service experiences of my lifetime More importantly, they clearly owe me a refund (in fact, the order / charge should have never occurred in the first place!) Thank you for allowing me to explain through the timeline below I am able to supply supporting documentation if need be 1/27/– Order for a Dell computer placed Was promised two-day shipping Item did not ship during this time frame 2/1/– The first email from Dell telling me my order was delayed - no explanation as to why 2/4/– The second email from Dell telling me my order was delayed a second time with an estimated ship date of 2/- again, no explanation as to why At this point, the order is now expected to be more
I bought this laptop back when I was in AIT and the laptop costs around dollars, now ever since ive had the laptop its had issues performing like they say it is supposed too is can barely play games and overheats to the point to where it turns off completelyI have already tried working with them on it for months but to no avail
Ordered a PC system and paid extra for a wireless keyboard and mouse kit, March After using system for a couple of weeks, keyboard was erratically unresponsiveSpent HOURS on the phone with tech support updating drivers, wiping computer clean of all installed programs, etc, then working with "fixed" system for about a week, the same issues persistedTech finally determined it was a faulty keyboard and ordered a replacementThe replacement that arrived several days later was a Spanish keyboardCalled again about the wrong replacement and another English keyboard replacement was ordered Several days later a WIRED KEYBOARD, NOT WIRELESS, arrived...which is not what I paid for, although it does work, proving that the original wireless keyboard was faultyCalled about the wrong replacement, was told the wireless would be sent, and nearly two weeks later, has not arrivedCalled Dell today, 5/27/16, to request a refund of $37.88, the purchase price of the wireless keyboard/mous
In November, my husband and I purchased two computers from DellHis is working properly, in fact, I am using it now as mine is in the shop at [redacted] for the third time I feel like I bought a lemon as we have used Dell products in the past and have had not problems with them My husband owned a Dell lap top for about ten years, problem free We have contacted Dell about this problem asking for a refund or exchange, they refused I believe they should stand behind their products I have taken the computer to the Geek squad at [redacted] where we bought it [redacted] has also refused to exchange the computerThey have also charged us for a maintenance fee and a new backup device with which to back up the computer before this last trip to for repairs With these additional fees, we have paid more than double for this computer and it still is not working The problem is with the start icon switch It does not work properly, to turn off the computer it has to be right clicked
Purchased the new XPS for $It started crashing weeks after I recieved itThen it flat out wouldnt startI spent 15-hours with customer serviceMultiple self initiated calls to try and resolve my dead computerThey will not let me speak to anyoone in management to send a new computer while making me wait weeks while reviewing the "case"I will never buy anything from them againI have never come accross a more poorly run company in my lifeI am now forced to buy another computer to conduct business while their "'process" plays out
I purchased a dell laptop Dec 6, I started having problems in Oct I contacted dell customer service b/c it was still covered by warrantyAfter numerous attempts to work out the problem on the phone, to no avail, they offered to send a tech to meThe tech took my laptop apart to replace the motherboard and then send the new mother board was "doa," it did not workHe said he could put the original mother board back in but when he did, it didn't work at allHe advised I would have to send it in after allI was told I would receive it back 7-days after receiptIt is December 10th I still have not received my computer back and the website where I am supposed be able to view status says estimated return Dec 7, estimated status update Dec There has been no status update since Dec and, according to their website, it is still in their possessionI tried to call the number on the website to get an update only to get voicemail My experience during this whole process h
I contacted Dell Customer Service to file a warranty claim against a refurbished desktop I purchased last year After speaking with tech support and running some tests, he determined I had a bad motherboard They did not have one in stock, so they offered me $to go buy one on my own with no other options While the warranty does give that as an option, I believe they needed to explain their logic in coming up with price I asked the tech support what specific motherboard I need for an exact match to make sure all components are compatible He asked me to search for a "Optiplex SDT Motherboard" When I conduct that search on Google and E-Bay, The results return prices in the neighborhood of $to $100, not $ If dell is not going to ship me an a board that fits the computer I purchased from them, I feel they need to find one that works and cover the cost of it including a sufficient warranty to test and make sure that was the problem $dollars does not cover t
I called dell regarding my system exchange the person I spoke to on the phone was very rude me and my girlfriend where asking when I was going to get my label for the my system exchange the person that I spoke on the did not like what my girlfriend had to say this person has an issues with woman and I don't like the fact that he hung up on me
I purchased a Dell pc a little over years ago months after I made the purchase I began to have hinge problems (details are on my bbc complaint from August - complaint # [redacted] ) In December 2016, I called Dell for repair Dell charged me $for the repair over the phone and sent me a box After I had my hard drive backed up, my pc was sent to Dell for repair in the Fed Ex box that they sent me This was done at the end of Jan and my system was received in early FebruaryAccording to Dell's Repair Status Tool, my system had been received and repair had begun I received a call from Dell on February 13, requesting an additional $for repairs I can't give an exact quote but they said they had to halt repairs because they needed to fix the wifi which is attached through the hinge and lcd They said once payment is made, they will do repair and send me my pc I gave them my debit card number at that time Two days later they said the part was on back order u
Hello On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is [redacted] The total including sales tax was $ Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days I received the computer by FEDEX, tracking # [redacted] on 12/24/ I received the emailed UPS return shipping label, tracking # [redacted] on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out
I found a computer on Dell's website that I wanted to purchase and when it was added to my cart the price went up $ So I started a chat with the sales deptto see if I could get it fixed I was told that they would fix the issue and call me to help me make my purchase I asked which price I would get and they told me the lower price A day later, after no phone call from Dell, I went back on their website and not only was the original price no longer there, but the price of the unit went up So even the higher price that was available to me the day before wasn't available When I called sales support and explained everything he said that he would look into it I also have an emailed copy of the chat log clearly stating that I would be getting the lower price I also have screen shots showing the price as advertised The person at sales support tole me that there is nothing that he could do and "due to high call volumes" there are no supervisors to talk to So my compl
A DELL sales rep spec'd out a peripheral for a new Dell computer that I had bought Based on his recommendation, I bought the peripheral.\ It arrived and didn't fit I complained to customer service, and got nothing but apologies and offers to connect me with yet another Dell sales department I have spent over a hour with them on this problem, but still have not got it resolved
I purchased a laptop from DELL which was delivered in Jan of Problems with this laptop led to the opening of Dell ProSupport Service Request: [redacted] Service Tag: [redacted] Unable to resolve the problem DELL sent a new laptop as replacement and requested that the malfunctioning laptop be returned via their agent Purolator under the return material authorization RMA# [redacted] using a shipping label with Purolator PIN# [redacted] that DELL provided This was done as instructed around Feb 6th This month, May I had a problem with the replacement laptopI contacted Dell and was denied service because on their record showed there is a pending exchange meaning I did not return the defective laptopSince that day I have been waiting on Dell to resolve this issueTwelve days ago an agent at DELL opened "Exchange for CCI to trace Service Tag # [redacted] Service Request [redacted] " and promised to update me within hoursThe agent was " [redacted] " email "***_***
I ordered a laptop on 11/in the amount of 1,and was not home to sign for it so it was returned back to Dell They informed me they received it back on December 14th I called on January 13th an was told to wait 3-business days for credit to my Dell Credit Card I called back on January 25th because I had not received credit and was told they didn't know what had happened so put a rush on the refund and told me to wait another 3-business days Started a online chat of Feb 1st (session # [redacted] ) and was told it was escalated to the financial department and wait another 3-business days, contacted them again on Feb 5th (session # [redacted] ) was told they had encountered an unexpected delay with refunds and to wait another 3-days I have contacted them again today (I did not get a session #) and was told the refund is on the last stage from financial to be approvedI think waiting for a refund for almost days is unacceptable
My mother placed an order for me in which I was to receive a Dell Ggaming laptopThat was CANCELLED without any reason! The customer service reps just kept transferring me to different and back to the HOME PAGE without resolving my issueThat laptop is a gift and is needed for work!
Dell canceled my confirmed orderI paid and my credit card was accepted I ordered on the Dell web site within my Dell account I call them and as why, they said they decided not to honor there promotional saving codeThey suggest I reorder without the discountI guess I could but why, they could just cancel it againHas this happen to anyone elseIts this really there customer service now?
I purchased a TV through Dell.com on sale for Black FridayI took unpaid time off work to be home to accept delivery of the TVI received the first TV, which was damagedI contacted them, and they suggested sending out a replacement, which I agreed toI took unpaid time off work again to be home to receive the TVThe second TV arrived damaged and brokenI contacted them againThey suggested doing the same thing and sending out a replacementThis time I objected as it doesn't seem like the process is working as isThe agents I spoke with stated that is the only optionI had no option, but to accept to repeat the same processI was assured over and over that they would ensure it would arrive undamaged, etc etc A week later, and I have spoken to a "corporate representative" who stated that they are sure this TV will arrived undamaged and basically did nothing more than any other agent I had spoken with in the pastHe essentially provided me delivery estimatesWhich I alrea
The purpose of this letter is to report an incident that I had with Dell Computer: essentially, I paid for a computer, they shipped me a broken computer and then refused to refund me after I asked Below please find the details of my situation: I ordered an OptiPlex from Dell Computer on 4/17/and charged $to my American Express credit card I did not open the box for approximately days because I had ordered the computer for a vacation home and I did not go to that vacation home for about a month after the computer arrived at my primary residence Upon opening the computer, it was clear that it was not working correctly – it was extremely slow and inconstant I followed procedures to try to fix the computer – I had multiple technical support calls with Dell’s incapable support staff On the final call I had with them, they instructed me to hold down the Fkey during the reboot phase – this action caused the computer to immediately shut dow
By far the worst company I have ever EVER dealt withI ordered a product on 11/15/and paid an extra $to have next day delivery , I had the delivery date of when the product should have been ordered as 11/17/I called on 11/18/to check the status because online said it hadn't even been processed yetAfter people (of which told me my order didn't exist even though I had a confirmation email and they took my money, I was placed on hold for minutes to be transferred to the sales departmentI called back on the other phone I had and was able to get through again to people who said that it didn't exist, after speaking with the 8th person they said that they would process the order today but there was a reason why I had ordered it when I didHowever even though they said they could process the order today it would take up to hours to process the order and then even longer to ship itWhen I asked if they would refund me the expedited shipping since it would take 3-business days (which is only $4.95) to get the order they said no, so I am paying $for regular shippingAND to make matters even worse they said that I should get a confirmation call OR email within the next days saying the order was placed, not today when I spoke with the agents but days from now I MAY get a call, and if I don't then I have to spend even more time on hold trying to call them backMy company will be removing all of Dell's products and I plan on filing complaints on every website I canSince they A) can't promise the product we ordered B) supposedly the orders don't exist even with confirmation numbers C) still charging us expedited costs to get it via regular shipping methods D) can't even give a confirmation email with a confirmation code after spending hours on the phone mostly on holdIf I had the choice I would give this a negative rating
On 4/29/I received a quote from Dell for a Inspiron series in computer that was good until May, 2016, nothing was said about it being discontinuedOn May 16th I called to complete the orderI was transferred several times until I talked to a rep who said his name was Joe [redacted] He told me although the quote was good until 5/the computer couldn't be purchased as they didn't have any and it was discontinuedHe apologized that I had been transferred so many timesHe figured they didn't want to tell me the quote was no good so they pushed me off on someone elseHe offered me a couple different computers (both different in size as well as abilities) but he couldn't get what was quotedI went on line and found the same computer and called him back and asked if I had to purchase from an outside source would dell help me out with year premium support to make up for their mistakeHe didn't know but would find outTwice when I called back he said he still didn't know and would call me backOf course he never didAnd too many times to count when I called I got a recording that stated that there was no answering machine on this lineI feel he too is pushing me off hoping I will go awayThey should not have given a quote good for a month if they couldn't back it upI shouldn't have been pushed from one person to another because they didn't want to admit their mistakeAnd I shouldn't be ignored in the hopes I'll go away!
Please know that I only filed this formal complaint after contacting Dell many, many times! I have spent HOURS on the phone and through emails with them trying to resolve this on my own As you will see, there is no question that I have received one of the worst customer service experiences of my lifetime More importantly, they clearly owe me a refund (in fact, the order / charge should have never occurred in the first place!) Thank you for allowing me to explain through the timeline below I am able to supply supporting documentation if need be 1/27/– Order for a Dell computer placed Was promised two-day shipping Item did not ship during this time frame 2/1/– The first email from Dell telling me my order was delayed - no explanation as to why 2/4/– The second email from Dell telling me my order was delayed a second time with an estimated ship date of 2/- again, no explanation as to why At this point, the order is now expected to be more
I bought this laptop back when I was in AIT and the laptop costs around dollars, now ever since ive had the laptop its had issues performing like they say it is supposed too is can barely play games and overheats to the point to where it turns off completelyI have already tried working with them on it for months but to no avail
Ordered a PC system and paid extra for a wireless keyboard and mouse kit, March After using system for a couple of weeks, keyboard was erratically unresponsiveSpent HOURS on the phone with tech support updating drivers, wiping computer clean of all installed programs, etc, then working with "fixed" system for about a week, the same issues persistedTech finally determined it was a faulty keyboard and ordered a replacementThe replacement that arrived several days later was a Spanish keyboardCalled again about the wrong replacement and another English keyboard replacement was ordered Several days later a WIRED KEYBOARD, NOT WIRELESS, arrived...which is not what I paid for, although it does work, proving that the original wireless keyboard was faultyCalled about the wrong replacement, was told the wireless would be sent, and nearly two weeks later, has not arrivedCalled Dell today, 5/27/16, to request a refund of $37.88, the purchase price of the wireless keyboard/mous
In November, my husband and I purchased two computers from DellHis is working properly, in fact, I am using it now as mine is in the shop at [redacted] for the third time I feel like I bought a lemon as we have used Dell products in the past and have had not problems with them My husband owned a Dell lap top for about ten years, problem free We have contacted Dell about this problem asking for a refund or exchange, they refused I believe they should stand behind their products I have taken the computer to the Geek squad at [redacted] where we bought it [redacted] has also refused to exchange the computerThey have also charged us for a maintenance fee and a new backup device with which to back up the computer before this last trip to for repairs With these additional fees, we have paid more than double for this computer and it still is not working The problem is with the start icon switch It does not work properly, to turn off the computer it has to be right clicked
Purchased the new XPS for $It started crashing weeks after I recieved itThen it flat out wouldnt startI spent 15-hours with customer serviceMultiple self initiated calls to try and resolve my dead computerThey will not let me speak to anyoone in management to send a new computer while making me wait weeks while reviewing the "case"I will never buy anything from them againI have never come accross a more poorly run company in my lifeI am now forced to buy another computer to conduct business while their "'process" plays out
I purchased a dell laptop Dec 6, I started having problems in Oct I contacted dell customer service b/c it was still covered by warrantyAfter numerous attempts to work out the problem on the phone, to no avail, they offered to send a tech to meThe tech took my laptop apart to replace the motherboard and then send the new mother board was "doa," it did not workHe said he could put the original mother board back in but when he did, it didn't work at allHe advised I would have to send it in after allI was told I would receive it back 7-days after receiptIt is December 10th I still have not received my computer back and the website where I am supposed be able to view status says estimated return Dec 7, estimated status update Dec There has been no status update since Dec and, according to their website, it is still in their possessionI tried to call the number on the website to get an update only to get voicemail My experience during this whole process h
I contacted Dell Customer Service to file a warranty claim against a refurbished desktop I purchased last year After speaking with tech support and running some tests, he determined I had a bad motherboard They did not have one in stock, so they offered me $to go buy one on my own with no other options While the warranty does give that as an option, I believe they needed to explain their logic in coming up with price I asked the tech support what specific motherboard I need for an exact match to make sure all components are compatible He asked me to search for a "Optiplex SDT Motherboard" When I conduct that search on Google and E-Bay, The results return prices in the neighborhood of $to $100, not $ If dell is not going to ship me an a board that fits the computer I purchased from them, I feel they need to find one that works and cover the cost of it including a sufficient warranty to test and make sure that was the problem $dollars does not cover t
I called dell regarding my system exchange the person I spoke to on the phone was very rude me and my girlfriend where asking when I was going to get my label for the my system exchange the person that I spoke on the did not like what my girlfriend had to say this person has an issues with woman and I don't like the fact that he hung up on me
I purchased a Dell pc a little over years ago months after I made the purchase I began to have hinge problems (details are on my bbc complaint from August - complaint # [redacted] ) In December 2016, I called Dell for repair Dell charged me $for the repair over the phone and sent me a box After I had my hard drive backed up, my pc was sent to Dell for repair in the Fed Ex box that they sent me This was done at the end of Jan and my system was received in early FebruaryAccording to Dell's Repair Status Tool, my system had been received and repair had begun I received a call from Dell on February 13, requesting an additional $for repairs I can't give an exact quote but they said they had to halt repairs because they needed to fix the wifi which is attached through the hinge and lcd They said once payment is made, they will do repair and send me my pc I gave them my debit card number at that time Two days later they said the part was on back order u
Hello On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is [redacted] The total including sales tax was $ Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days I received the computer by FEDEX, tracking # [redacted] on 12/24/ I received the emailed UPS return shipping label, tracking # [redacted] on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out
I found a computer on Dell's website that I wanted to purchase and when it was added to my cart the price went up $ So I started a chat with the sales deptto see if I could get it fixed I was told that they would fix the issue and call me to help me make my purchase I asked which price I would get and they told me the lower price A day later, after no phone call from Dell, I went back on their website and not only was the original price no longer there, but the price of the unit went up So even the higher price that was available to me the day before wasn't available When I called sales support and explained everything he said that he would look into it I also have an emailed copy of the chat log clearly stating that I would be getting the lower price I also have screen shots showing the price as advertised The person at sales support tole me that there is nothing that he could do and "due to high call volumes" there are no supervisors to talk to So my compl
A DELL sales rep spec'd out a peripheral for a new Dell computer that I had bought Based on his recommendation, I bought the peripheral.\ It arrived and didn't fit I complained to customer service, and got nothing but apologies and offers to connect me with yet another Dell sales department I have spent over a hour with them on this problem, but still have not got it resolved
I purchased a laptop from DELL which was delivered in Jan of Problems with this laptop led to the opening of Dell ProSupport Service Request: [redacted] Service Tag: [redacted] Unable to resolve the problem DELL sent a new laptop as replacement and requested that the malfunctioning laptop be returned via their agent Purolator under the return material authorization RMA# [redacted] using a shipping label with Purolator PIN# [redacted] that DELL provided This was done as instructed around Feb 6th This month, May I had a problem with the replacement laptopI contacted Dell and was denied service because on their record showed there is a pending exchange meaning I did not return the defective laptopSince that day I have been waiting on Dell to resolve this issueTwelve days ago an agent at DELL opened "Exchange for CCI to trace Service Tag # [redacted] Service Request [redacted] " and promised to update me within hoursThe agent was " [redacted] " email "***_***
I ordered a laptop on 11/in the amount of 1,and was not home to sign for it so it was returned back to Dell They informed me they received it back on December 14th I called on January 13th an was told to wait 3-business days for credit to my Dell Credit Card I called back on January 25th because I had not received credit and was told they didn't know what had happened so put a rush on the refund and told me to wait another 3-business days Started a online chat of Feb 1st (session # [redacted] ) and was told it was escalated to the financial department and wait another 3-business days, contacted them again on Feb 5th (session # [redacted] ) was told they had encountered an unexpected delay with refunds and to wait another 3-days I have contacted them again today (I did not get a session #) and was told the refund is on the last stage from financial to be approvedI think waiting for a refund for almost days is unacceptable
My mother placed an order for me in which I was to receive a Dell Ggaming laptopThat was CANCELLED without any reason! The customer service reps just kept transferring me to different and back to the HOME PAGE without resolving my issueThat laptop is a gift and is needed for work!
Dell canceled my confirmed orderI paid and my credit card was accepted I ordered on the Dell web site within my Dell account I call them and as why, they said they decided not to honor there promotional saving codeThey suggest I reorder without the discountI guess I could but why, they could just cancel it againHas this happen to anyone elseIts this really there customer service now?
I purchased a TV through Dell.com on sale for Black FridayI took unpaid time off work to be home to accept delivery of the TVI received the first TV, which was damagedI contacted them, and they suggested sending out a replacement, which I agreed toI took unpaid time off work again to be home to receive the TVThe second TV arrived damaged and brokenI contacted them againThey suggested doing the same thing and sending out a replacementThis time I objected as it doesn't seem like the process is working as isThe agents I spoke with stated that is the only optionI had no option, but to accept to repeat the same processI was assured over and over that they would ensure it would arrive undamaged, etc etc A week later, and I have spoken to a "corporate representative" who stated that they are sure this TV will arrived undamaged and basically did nothing more than any other agent I had spoken with in the pastHe essentially provided me delivery estimatesWhich I alrea
The purpose of this letter is to report an incident that I had with Dell Computer: essentially, I paid for a computer, they shipped me a broken computer and then refused to refund me after I asked Below please find the details of my situation: I ordered an OptiPlex from Dell Computer on 4/17/and charged $to my American Express credit card I did not open the box for approximately days because I had ordered the computer for a vacation home and I did not go to that vacation home for about a month after the computer arrived at my primary residence Upon opening the computer, it was clear that it was not working correctly – it was extremely slow and inconstant I followed procedures to try to fix the computer – I had multiple technical support calls with Dell’s incapable support staff On the final call I had with them, they instructed me to hold down the Fkey during the reboot phase – this action caused the computer to immediately shut dow