A DELL sales rep spec'd out a peripheral for a new Dell computer that I had bought Based on his recommendation, I bought the peripheral.\ It arrived and didn't fit I complained to customer service, and got nothing but apologies and offers to connect me with yet another Dell sales department I have spent over a hour with them on this problem, but still have not got it resolved
I purchased a dell laptop Dec 6, I started having problems in Oct I contacted dell customer service b/c it was still covered by warrantyAfter numerous attempts to work out the problem on the phone, to no avail, they offered to send a tech to meThe tech took my laptop apart to replace the motherboard and then send the new mother board was "doa," it did not workHe said he could put the original mother board back in but when he did, it didn't work at allHe advised I would have to send it in after allI was told I would receive it back 7-days after receiptIt is December 10th I still have not received my computer back and the website where I am supposed be able to view status says estimated return Dec 7, estimated status update Dec There has been no status update since Dec and, according to their website, it is still in their possessionI tried to call the number on the website to get an update only to get voicemail My experience during this whole process h
Dell canceled my confirmed orderI paid and my credit card was accepted I ordered on the Dell web site within my Dell account I call them and as why, they said they decided not to honor there promotional saving codeThey suggest I reorder without the discountI guess I could but why, they could just cancel it againHas this happen to anyone elseIts this really there customer service now?
In September 2015, I made eleven (11) orders of Dell gift cards (see order numbers below)In each order, it contained one $gift card and one $gift cardThose gift cards were regular Dell gift cards instead of promotion gift cardsDell regular gift cards have no expiration dateOne August 1, 2016, I was trying to use those gift cards$denomination gift cards were goodHowever, all eleven (11) $denomination gift cards were shown “invalid gift card numbers”I checked the balance of eleven (11) $denomination gift cards online and received error messages “invalid gift card numbers” On August and 3, I called many times and spent over five hours with Dell customer services (###-###-#### and ###-###-####) and tried to solve the problemHowever, I was extremely frustrated with Dell’s customer servicesI was transferred back and forth almost twenty times among different departments/teamsEach department including gift card support team insisted that they were
I bought this computer in July of and it has NEVER worked Dell never told me about the day warranty when I first contacted them with issues I have had the following issues with this Inspiron series Microsoft office was never delivered with the computer as I payed forAfter a month of going back and forth with Dell, they sent it out On a number of occasions there have been error messages that not even Dell has been able to figure out I had to take it to geek squad (the computer was only two months old) The computer does not and has barely ever responded to any commands The computer is and always has been slow It is always telling me that the power source is not acceptable when it’s the battery and chargers that came with the computer In the year and a half that I have owned this computer, I have been able to use it a total of six times It is CONSTANTLY updating I have reached out to Dell a total of times via email, chats, calls
refused to adjust the price as their sale rep promisedOrder a monitor last month with 35% off coupon (order number # [redacted] Order was cancelled without any noticeI called them back and was told because not having enough inventoryWhen I was the item back in stock again on 10/11, I called them immediately asking to reinstate the order # [redacted] Call has been transferred back and forth for minThe sales rep supervisor told me that she couldn't see any inventory although I told her that I can add the monitor to cartThen she told me to check it out and call back to customer support for price adjustmentI called Dell customer support again today and they refuse to honor what they told me to adjust the priceBTW, Dell just came out a new around of 35% off coupon todaySo I am asking DELL to adjust my new order price to match my old order as they promised
All quotes below are from representative " [redacted] ." An entire month has passed since the issue was raised 3/"As discussed on call, kindly let me know once you purchase a cable and I will be happy to process a credit for the same." Note: The issue required more than a cable to fix 3/"However, as you mentioned that it cost you around $75.00, I would be glad to process the credit for $without any receipt as an exception." Note: The cost was estimated at $125, not $ 4/"Please accept my sincere apologies for the inconvenience caused, however I would be able process credit concession on your new purchase once it is shipped." Note: No mention of any restrictions such as required purchase amount for the full amount of concession 4/"I see that the order value is $and based on your order value, I have negotiated with our finance team and got an approval to process $credit." To summarize, an issue with Dell's product (purchase of over $1150) ca
Dell refused to cancel my order after less than hours after placing itI contacted them on Saturday (purchased on Friday) and was told they were closed until MondayBy Monday they said they had sent purchase information to the vendor, but my package hadn't been assigned any shipping information and would not ship for a few more daysI was told by customer service that they would intercept the package before it was deliveredI was then informed that they had failed to intercept the package and was told I would need to sign for the delivery and they would come and pick it upWhen I tried to schedule the pick up, I was then informed that I would be required to pay a 15% restocking feeI was told by Customer care directly that they could intercept the package and I would not have to pay this fee I truly believe they gave me a run around on cancelling the order before it had shipped as a means to mislead me and obtain a percent fee for a returnThis practice is dishonest a
I had ordered a Playstation Pro on February 26th and was told the order would ship within hours, this never happenedAfter inquiring about my order, Dell customer service told me that the Playstation Pro was actually out of stockThis was the only item from Dell.com that I had wantedIt makes no sense to get store credit to buy something they no longer stock or keep my money hostage until they decide to get it back in stockI have been bounced around to different departments, each one telling my they have no authority and sending me right back to the previous departmentThis has been going on for over a month and need this resolved
I purchased a television on 11/from [redacted] marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with [redacted] and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
I returned two monitors to this business and they first promised a refund within days which they broke, and then when I inquired about the status of that refund promised another one within days which they have also not honored I have not seen a single penny of refund for the two monitors I returned
We ordered a Dell All In One desktop computer from [redacted] .com, back in Aug The computer started losing power, randomly, and wouldn't power back up until we unplugged it from the wallIt was past the deadline to return to [redacted] .com, so we were told we had to deal with DellWe spent countless hours on the phone with Dell tech support, letting them take control, or talking us through procedures, trying to find/fix the problemsAt times, we spent hours waiting for support calls that didn't come, during a hr set timeFinally, they had us send the computer back to themWhen the sent it back, via FedEx, the box was wet and damagedThe base of the computer, where the motherboard is located, was dented in several spots, front and backWe called FedEx immediately, they told us to file a complaint, and send pictures of damage and a copy of the receiptWE ALREADY PAID FOR THIS COMPUTERBut, instead of sending us money to fix OUR computer, they sent Dell the check, and told us t
I returned an item to dell via UPS and they gave me a different address than from where they sent the package to meI was given an invoice saying dell returned the money when they didn't and then pay pal wouldn't refund me because the address dell gave me when they let me print out the UPS ground package labeling slip was not the same one that the package was sent to me from
I have returned this computer different times for repairsThis time when I got it back the mouse and keyboard would not function at allThey logged on and did a remote repair to my machine and then told me that since that didn't work they needed to reinstall the operating system then just left me with itI finally got it to install but now it wants me to press this key and finish the install, etcI've contacted Dell times and first they said we will send you a new mouse and keyboard but it probably won't work eitherI want this machine replaced its been a lemon from the startNow I can't get them to send me a return repair formThey actually told me to press the fkey and do this and that when they know the mouse and keyboard don't work! I need this computer for my jobWhy can't they just send m e a new one?
Our battery died while under warranty and the company is no longer producing that battery type So, instead of honoring the warranty with a new battery they want us to pay $for a refurbished battery
I had been saving up money to buy a limited edition PSfor months now and it goes on sale on their website and I ordered it within minutes with expedited delivery for the 28th of September and it's been processing for a whole day and when I called to ask why, the CR said that they had it on hold and I had to verify my information which I did and it was confirmed and I asked if there was gonna be any problem with my order because of this and I would be getting it on that day and if they had stock for it and I was assured that it would be fulfilled by the time and I check back today and my expected delivery goes to October and I called to ask why and the guy says that they can't do it because they are out of stock even though I ordered with it saying it's in stock and other people have gotten theirs
I recently purchased a new laptop from DellWhen making the purchase by telephone with Dell's sales agent ***, I was promised a gift card on top of the Dell RewardsI made a call to Dell 8/6/and spoke with customer careI explained the situation that I was promised a gift card their response was that there is nothing in the notesI asked them to listen to the phone call where I had made the purchase as this would resolve the issueAgain they responded that since there was nothing in the notes I was out of luckThe representative made no attempt to listen to the phone call just explaining nothing in the notesAs a consumer it is not my issue that a Dell representative doesn't take detailed notesThe Dell "Care" representative evidently doesn't "CARE" at allThe "care" rep told me I would need to speak with sales as they could solve this issueI then held for a sales agent for over minutes and Dell hung up on meI then contacted the sales team through Dell chatThey
Consumer is affiliated with U.SArmed Forces Consumer received verified sales promotion via ID.me Consumer encounter numerous issues with application of advertised pricing and special discount via website point of sales Consumer referred to Member Buying Program telephone sales//service Dell associate finally able to "build" and provided written quote for product which indicates valid through September Consumer submitted credit card info via phone in order to compete transaction in accordance with the quote provided At the last moment--processing payment--consumer informed that sale would not complete because the price of included software component has SUDDENLY increased by $ This was not IAW the provided quote When consumer raised concern and asked to Dell to honor quoted price I was told that I was already receiving a fantastic deal via my military affiliation and/or promotional price Dell sales supervisor (" [redacted] ") assured me--after being on hold
I was promised a full refund for the computer I purchased from Dell I mailed the computer to them and it was received by them December 21, The refund has still not come They say they are having "tool' issues and will be in touch It's been four months They have the computer and my money There is no number to the US office and I keep getting a service desk in India They say there are "tool" issues but I have several emails from them promising this refund and stating that they received the returned computer
A DELL sales rep spec'd out a peripheral for a new Dell computer that I had bought Based on his recommendation, I bought the peripheral.\ It arrived and didn't fit I complained to customer service, and got nothing but apologies and offers to connect me with yet another Dell sales department I have spent over a hour with them on this problem, but still have not got it resolved
I purchased a dell laptop Dec 6, I started having problems in Oct I contacted dell customer service b/c it was still covered by warrantyAfter numerous attempts to work out the problem on the phone, to no avail, they offered to send a tech to meThe tech took my laptop apart to replace the motherboard and then send the new mother board was "doa," it did not workHe said he could put the original mother board back in but when he did, it didn't work at allHe advised I would have to send it in after allI was told I would receive it back 7-days after receiptIt is December 10th I still have not received my computer back and the website where I am supposed be able to view status says estimated return Dec 7, estimated status update Dec There has been no status update since Dec and, according to their website, it is still in their possessionI tried to call the number on the website to get an update only to get voicemail My experience during this whole process h
Dell canceled my confirmed orderI paid and my credit card was accepted I ordered on the Dell web site within my Dell account I call them and as why, they said they decided not to honor there promotional saving codeThey suggest I reorder without the discountI guess I could but why, they could just cancel it againHas this happen to anyone elseIts this really there customer service now?
In September 2015, I made eleven (11) orders of Dell gift cards (see order numbers below)In each order, it contained one $gift card and one $gift cardThose gift cards were regular Dell gift cards instead of promotion gift cardsDell regular gift cards have no expiration dateOne August 1, 2016, I was trying to use those gift cards$denomination gift cards were goodHowever, all eleven (11) $denomination gift cards were shown “invalid gift card numbers”I checked the balance of eleven (11) $denomination gift cards online and received error messages “invalid gift card numbers” On August and 3, I called many times and spent over five hours with Dell customer services (###-###-#### and ###-###-####) and tried to solve the problemHowever, I was extremely frustrated with Dell’s customer servicesI was transferred back and forth almost twenty times among different departments/teamsEach department including gift card support team insisted that they were
I bought this computer in July of and it has NEVER worked Dell never told me about the day warranty when I first contacted them with issues I have had the following issues with this Inspiron series Microsoft office was never delivered with the computer as I payed forAfter a month of going back and forth with Dell, they sent it out On a number of occasions there have been error messages that not even Dell has been able to figure out I had to take it to geek squad (the computer was only two months old) The computer does not and has barely ever responded to any commands The computer is and always has been slow It is always telling me that the power source is not acceptable when it’s the battery and chargers that came with the computer In the year and a half that I have owned this computer, I have been able to use it a total of six times It is CONSTANTLY updating I have reached out to Dell a total of times via email, chats, calls
refused to adjust the price as their sale rep promisedOrder a monitor last month with 35% off coupon (order number # [redacted] Order was cancelled without any noticeI called them back and was told because not having enough inventoryWhen I was the item back in stock again on 10/11, I called them immediately asking to reinstate the order # [redacted] Call has been transferred back and forth for minThe sales rep supervisor told me that she couldn't see any inventory although I told her that I can add the monitor to cartThen she told me to check it out and call back to customer support for price adjustmentI called Dell customer support again today and they refuse to honor what they told me to adjust the priceBTW, Dell just came out a new around of 35% off coupon todaySo I am asking DELL to adjust my new order price to match my old order as they promised
All quotes below are from representative " [redacted] ." An entire month has passed since the issue was raised 3/"As discussed on call, kindly let me know once you purchase a cable and I will be happy to process a credit for the same." Note: The issue required more than a cable to fix 3/"However, as you mentioned that it cost you around $75.00, I would be glad to process the credit for $without any receipt as an exception." Note: The cost was estimated at $125, not $ 4/"Please accept my sincere apologies for the inconvenience caused, however I would be able process credit concession on your new purchase once it is shipped." Note: No mention of any restrictions such as required purchase amount for the full amount of concession 4/"I see that the order value is $and based on your order value, I have negotiated with our finance team and got an approval to process $credit." To summarize, an issue with Dell's product (purchase of over $1150) ca
Dell refused to cancel my order after less than hours after placing itI contacted them on Saturday (purchased on Friday) and was told they were closed until MondayBy Monday they said they had sent purchase information to the vendor, but my package hadn't been assigned any shipping information and would not ship for a few more daysI was told by customer service that they would intercept the package before it was deliveredI was then informed that they had failed to intercept the package and was told I would need to sign for the delivery and they would come and pick it upWhen I tried to schedule the pick up, I was then informed that I would be required to pay a 15% restocking feeI was told by Customer care directly that they could intercept the package and I would not have to pay this fee I truly believe they gave me a run around on cancelling the order before it had shipped as a means to mislead me and obtain a percent fee for a returnThis practice is dishonest a
I had ordered a Playstation Pro on February 26th and was told the order would ship within hours, this never happenedAfter inquiring about my order, Dell customer service told me that the Playstation Pro was actually out of stockThis was the only item from Dell.com that I had wantedIt makes no sense to get store credit to buy something they no longer stock or keep my money hostage until they decide to get it back in stockI have been bounced around to different departments, each one telling my they have no authority and sending me right back to the previous departmentThis has been going on for over a month and need this resolved
I purchased a television on 11/from [redacted] marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with [redacted] and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
I returned two monitors to this business and they first promised a refund within days which they broke, and then when I inquired about the status of that refund promised another one within days which they have also not honored I have not seen a single penny of refund for the two monitors I returned
We ordered a Dell All In One desktop computer from [redacted] .com, back in Aug The computer started losing power, randomly, and wouldn't power back up until we unplugged it from the wallIt was past the deadline to return to [redacted] .com, so we were told we had to deal with DellWe spent countless hours on the phone with Dell tech support, letting them take control, or talking us through procedures, trying to find/fix the problemsAt times, we spent hours waiting for support calls that didn't come, during a hr set timeFinally, they had us send the computer back to themWhen the sent it back, via FedEx, the box was wet and damagedThe base of the computer, where the motherboard is located, was dented in several spots, front and backWe called FedEx immediately, they told us to file a complaint, and send pictures of damage and a copy of the receiptWE ALREADY PAID FOR THIS COMPUTERBut, instead of sending us money to fix OUR computer, they sent Dell the check, and told us t
I returned an item to dell via UPS and they gave me a different address than from where they sent the package to meI was given an invoice saying dell returned the money when they didn't and then pay pal wouldn't refund me because the address dell gave me when they let me print out the UPS ground package labeling slip was not the same one that the package was sent to me from
I have returned this computer different times for repairsThis time when I got it back the mouse and keyboard would not function at allThey logged on and did a remote repair to my machine and then told me that since that didn't work they needed to reinstall the operating system then just left me with itI finally got it to install but now it wants me to press this key and finish the install, etcI've contacted Dell times and first they said we will send you a new mouse and keyboard but it probably won't work eitherI want this machine replaced its been a lemon from the startNow I can't get them to send me a return repair formThey actually told me to press the fkey and do this and that when they know the mouse and keyboard don't work! I need this computer for my jobWhy can't they just send m e a new one?
Our battery died while under warranty and the company is no longer producing that battery type So, instead of honoring the warranty with a new battery they want us to pay $for a refurbished battery
I had been saving up money to buy a limited edition PSfor months now and it goes on sale on their website and I ordered it within minutes with expedited delivery for the 28th of September and it's been processing for a whole day and when I called to ask why, the CR said that they had it on hold and I had to verify my information which I did and it was confirmed and I asked if there was gonna be any problem with my order because of this and I would be getting it on that day and if they had stock for it and I was assured that it would be fulfilled by the time and I check back today and my expected delivery goes to October and I called to ask why and the guy says that they can't do it because they are out of stock even though I ordered with it saying it's in stock and other people have gotten theirs
I recently purchased a new laptop from DellWhen making the purchase by telephone with Dell's sales agent ***, I was promised a gift card on top of the Dell RewardsI made a call to Dell 8/6/and spoke with customer careI explained the situation that I was promised a gift card their response was that there is nothing in the notesI asked them to listen to the phone call where I had made the purchase as this would resolve the issueAgain they responded that since there was nothing in the notes I was out of luckThe representative made no attempt to listen to the phone call just explaining nothing in the notesAs a consumer it is not my issue that a Dell representative doesn't take detailed notesThe Dell "Care" representative evidently doesn't "CARE" at allThe "care" rep told me I would need to speak with sales as they could solve this issueI then held for a sales agent for over minutes and Dell hung up on meI then contacted the sales team through Dell chatThey
Consumer is affiliated with U.SArmed Forces Consumer received verified sales promotion via ID.me Consumer encounter numerous issues with application of advertised pricing and special discount via website point of sales Consumer referred to Member Buying Program telephone sales//service Dell associate finally able to "build" and provided written quote for product which indicates valid through September Consumer submitted credit card info via phone in order to compete transaction in accordance with the quote provided At the last moment--processing payment--consumer informed that sale would not complete because the price of included software component has SUDDENLY increased by $ This was not IAW the provided quote When consumer raised concern and asked to Dell to honor quoted price I was told that I was already receiving a fantastic deal via my military affiliation and/or promotional price Dell sales supervisor (" [redacted] ") assured me--after being on hold
I was promised a full refund for the computer I purchased from Dell I mailed the computer to them and it was received by them December 21, The refund has still not come They say they are having "tool' issues and will be in touch It's been four months They have the computer and my money There is no number to the US office and I keep getting a service desk in India They say there are "tool" issues but I have several emails from them promising this refund and stating that they received the returned computer