I was promised a full refund for the computer I purchased from Dell I mailed the computer to them and it was received by them December 21, The refund has still not come They say they are having "tool' issues and will be in touch It's been four months They have the computer and my money There is no number to the US office and I keep getting a service desk in India They say there are "tool" issues but I have several emails from them promising this refund and stating that they received the returned computer
I returned two monitors to this business and they first promised a refund within days which they broke, and then when I inquired about the status of that refund promised another one within days which they have also not honored I have not seen a single penny of refund for the two monitors I returned
I purchased Dell Laptops Insprion - along with extended warranties - both laptop have failed the same way the left hinge separates and eventually fails Dell claims that is an out of warranty issue and they do not cover the repair costs I paid almost $to repair the 1st laptop about months ago and now my other laptop(exact same model) has the same issue and again I am being asked to pay $for the repair I have done a search with "dell insprion hinge issue" and there seems to be a number of other customers experiencing the same issue There is also a msg on Dell Customer Service site stating that this problem is caused by not opening the cover correctly which I believe is not the case as I have been using laptops for more than years and never has a similar problem I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair and requiring customers to pay to have repaired Can some review this issue and l
I bought a brand new computer from Dell.com in December of and received it later that monthAfter using it for a few days I noticed that when it was unplugged from the AC adapter and the computer was off the battery would be drained to 0% within a few hours, again the computer was completely offAfter charging for a bit the computer wouldn't turn back on unless I physically removed the battery and reinstalled itI went through all of the diagnostics and all the results showed that the battery and computer were in full working orderHowever the issue still exists and has not gotten any better
I purchased a television on 11/from [redacted] marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with [redacted] and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
In September 2015, I made eleven (11) orders of Dell gift cards (see order numbers below)In each order, it contained one $gift card and one $gift cardThose gift cards were regular Dell gift cards instead of promotion gift cardsDell regular gift cards have no expiration dateOne August 1, 2016, I was trying to use those gift cards$denomination gift cards were goodHowever, all eleven (11) $denomination gift cards were shown “invalid gift card numbers”I checked the balance of eleven (11) $denomination gift cards online and received error messages “invalid gift card numbers” On August and 3, I called many times and spent over five hours with Dell customer services (###-###-#### and ###-###-####) and tried to solve the problemHowever, I was extremely frustrated with Dell’s customer servicesI was transferred back and forth almost twenty times among different departments/teamsEach department including gift card support team insisted that they were
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
On 05/21/16, I ordered dell part #341-(Carrier Assembly for 2nd Hard Drive for Dell Studio 1735/ Laptops) and was promised a deliver date of 05/25/ On 05/23/16, the delivery date was changed to 05/26/ On 05/28/16, The delivery date was changed again, to 06/08/and I was made to "authorize" a delayed order consent form (never heard of anything like this before) For each of my email inquiries, I received a response, of sorts, always promising the item would be shipped "soon" On 06/- 06/08/I emailed additional complaints about the delivery not happening and asked when I would get my orderIt is now 06/10/and I still have not received the item ordered There are several email and online inquiries regarding this transaction and communication indicating I would file a complaint about being given the run-around Last evening, 06/09/16, I received a phone call from "***" (or ***) who hastily tried to cancel my order because he stated the part was no lon
My problem is in regards to a warranty service request that I submitted to dell, on or around 3/22/2016, which has still not been resolved When I received my computer I quickly realized that the speakers were not workingI contacted Dell shortly thereafter to have them trouble shoot itAfter working with the technician for some time, he informed me that they were going to issue a warranty replacementI received a confirmation email from dell on 3/22/16, stating "We have set up a "System Exchange" dispatch on Dispatch number [redacted] You will be receiving a replacement system with the same model or better if your system is not currently being manufactured..." I next heard from dell on 4/6/16, in an email which in part read "Dear [redacted] ***, Thank you for your recent contact with Dell Customer CareWe appreciate the opportunity to address your issueHopefully this issue has been resolved to your satisfaction." I responded to this email by reminding Dell that my name is not *
My Dell Inspiron laptop, tag # [redacted] was purchased brand new in July The computer has been used extremely minimal and when I attempted to connect the charger to it, the charger fell right outI looked into the hole where the charger connects to and noticed the metal prong in the computer that connects to the charger had come loose and was no longer attached inside of the holeI called Dell and after an hour of being transferred and retelling the situation I was told they would not repair the laptop and that the damage must've been caused by my own negligenceI assured them the computer has only been used a handful of times and that I am the only one that has had access to the computerThe computer has not been dropped or mistreated and the damage to the charging port was obviously a manufacturer defect Dell insists on putting the blame on me and refuses to fix my brand new computerI am unable to use the computer as it won't attach to the charger and would like them
Upon purchasing a laptop from dell.com, it was non functioning out of the box The laptop was claiming that there was no hard drive installed and dell diagnostic logs would confirm that the device is experiences issues with the hard drive I contacted dell support and have so far worked with them on sending in the device times now but for some reason they are refusing to address the issue There was even an interaction I had with a supervisor where she was telling me they would not replace the hard drive even when Dell software was clearly stating there was no hard drive present The laptop essentially shuts down randomly making it unable It was purchased on 9/14/and as of today they for some reason they are not honoring their warranty, I fear they are trying to let if lapse with no resolution on the matter
times in the last year and months the screen has flickered on and off on my laptop -- the service tag is [redacted] I bought this computer in December of times the warranty tech comes and fixes itNow [redacted] is saying it's out of warranty and I have to pay half of what I paid for my laptop -- over $-- to fix the exact same problem the 3rd time it's happenedI ask to talk to a manager and was on hold for close to an hour WITH NO RESPONSEThis product was either incorrectly repaired or it is DEFECTIVE and needs to be replacedNo brand new laptop should break times -- the exact same problem -- in the first year and months of being usedI sit on my couch and use this laptopI do not travel with it or allow children or anyone else for that matter to use it -- just sitting on a couchThis is fraud and terrible that a company refuses to take responsibility to fix their defective product
I purchased a computer from Dell in March of Wednesday, 4-19-2017, I called Dell's Alienware support and worked with them to determine the issueThey couldn't figure out the problem and asked if I could reload the Operation system to which I didOnce this was complete I emailed (per my instructions from Dell) the support person I'd talked to on the phoneI didn't hear from him until the next day I called Dell's Alienware support on Sunday 4-23-After they did about an hour of testing, it was determined that my SSD (solid State Drive) was faultyThey told me that it be to hours before a Tech would arrive to fix it and that the SSD would only have Dell's Diagnostic partition on it so I could load my Windows on it myselfAfter waiting the predetermined to hours, the Tech shows up to replace the hard driveIt was then that we discovered that Dell had shipped the wrong hard drive to meWell, I called Dell and they wanted to ship the hard drive, but they
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
Aug - Ordered new Dell computer, received $Dell gift card credit from order; Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express; Oct - Returned external hard drive because it did not work with Windows 10; November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
I bought a Dell Alienware laptop on July 24th, Order number is [redacted] Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
I ordered a computer on September The computer was delivered, but did not workI have requested that Dell either provide me with a working computer or refund my moneyThey refuse to do eitherI am giving Dell this one final chance to perform on their contract before I file suit against them
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR# [redacted] -
I was promised a full refund for the computer I purchased from Dell I mailed the computer to them and it was received by them December 21, The refund has still not come They say they are having "tool' issues and will be in touch It's been four months They have the computer and my money There is no number to the US office and I keep getting a service desk in India They say there are "tool" issues but I have several emails from them promising this refund and stating that they received the returned computer
I returned two monitors to this business and they first promised a refund within days which they broke, and then when I inquired about the status of that refund promised another one within days which they have also not honored I have not seen a single penny of refund for the two monitors I returned
I purchased Dell Laptops Insprion - along with extended warranties - both laptop have failed the same way the left hinge separates and eventually fails Dell claims that is an out of warranty issue and they do not cover the repair costs I paid almost $to repair the 1st laptop about months ago and now my other laptop(exact same model) has the same issue and again I am being asked to pay $for the repair I have done a search with "dell insprion hinge issue" and there seems to be a number of other customers experiencing the same issue There is also a msg on Dell Customer Service site stating that this problem is caused by not opening the cover correctly which I believe is not the case as I have been using laptops for more than years and never has a similar problem I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair and requiring customers to pay to have repaired Can some review this issue and l
I bought a brand new computer from Dell.com in December of and received it later that monthAfter using it for a few days I noticed that when it was unplugged from the AC adapter and the computer was off the battery would be drained to 0% within a few hours, again the computer was completely offAfter charging for a bit the computer wouldn't turn back on unless I physically removed the battery and reinstalled itI went through all of the diagnostics and all the results showed that the battery and computer were in full working orderHowever the issue still exists and has not gotten any better
I purchased a television on 11/from [redacted] marketplace that dell listed (and it was delivered 11/28) since then, I have been going back and forth with [redacted] and dell customer service The TV I purchased is not what was delivered The website stated that we were ordering a TV with 1080p quality with a hz refresh rate However, the t.vthat was delivered was a p with hz refresh rateIhave been trying to see if we can get some kind of compensation for the advertising I have spoke to or different people, and still have gotten no where, except them saying there is nothing they can do except return the tv for a refundThis was after a customer service member finally acknowledged their mistakes
In September 2015, I made eleven (11) orders of Dell gift cards (see order numbers below)In each order, it contained one $gift card and one $gift cardThose gift cards were regular Dell gift cards instead of promotion gift cardsDell regular gift cards have no expiration dateOne August 1, 2016, I was trying to use those gift cards$denomination gift cards were goodHowever, all eleven (11) $denomination gift cards were shown “invalid gift card numbers”I checked the balance of eleven (11) $denomination gift cards online and received error messages “invalid gift card numbers” On August and 3, I called many times and spent over five hours with Dell customer services (###-###-#### and ###-###-####) and tried to solve the problemHowever, I was extremely frustrated with Dell’s customer servicesI was transferred back and forth almost twenty times among different departments/teamsEach department including gift card support team insisted that they were
I purchase a Dell laptop computer from best buy for $on Aprilto use for workI am a faculty member at a university and give many lecturersWhen I attempted to use the thunderbolt in order to project my power points during my lectures into a lee screen and it wouldn't workI attempted to install the driver update to currency this problem, as it is apparently a common problem with DellI was unable to install the driver and called Dell technical supportThey remotely took over my computer and also were unable to install the driver updateThen they attempted to refresh windows and couldn't do that so they had me reset and reboot my computer from a thumb find with a file they sent me, per their instructionsThey sent me the wrong file and ended up having me reboot my computer with UbuntuNow my computer dos not workI have spent his over the past days on the phone with them attempting to resolve this problemI have been hung up on times a have spoken to different
On 05/21/16, I ordered dell part #341-(Carrier Assembly for 2nd Hard Drive for Dell Studio 1735/ Laptops) and was promised a deliver date of 05/25/ On 05/23/16, the delivery date was changed to 05/26/ On 05/28/16, The delivery date was changed again, to 06/08/and I was made to "authorize" a delayed order consent form (never heard of anything like this before) For each of my email inquiries, I received a response, of sorts, always promising the item would be shipped "soon" On 06/- 06/08/I emailed additional complaints about the delivery not happening and asked when I would get my orderIt is now 06/10/and I still have not received the item ordered There are several email and online inquiries regarding this transaction and communication indicating I would file a complaint about being given the run-around Last evening, 06/09/16, I received a phone call from "***" (or ***) who hastily tried to cancel my order because he stated the part was no lon
My problem is in regards to a warranty service request that I submitted to dell, on or around 3/22/2016, which has still not been resolved When I received my computer I quickly realized that the speakers were not workingI contacted Dell shortly thereafter to have them trouble shoot itAfter working with the technician for some time, he informed me that they were going to issue a warranty replacementI received a confirmation email from dell on 3/22/16, stating "We have set up a "System Exchange" dispatch on Dispatch number [redacted] You will be receiving a replacement system with the same model or better if your system is not currently being manufactured..." I next heard from dell on 4/6/16, in an email which in part read "Dear [redacted] ***, Thank you for your recent contact with Dell Customer CareWe appreciate the opportunity to address your issueHopefully this issue has been resolved to your satisfaction." I responded to this email by reminding Dell that my name is not *
My Dell Inspiron laptop, tag # [redacted] was purchased brand new in July The computer has been used extremely minimal and when I attempted to connect the charger to it, the charger fell right outI looked into the hole where the charger connects to and noticed the metal prong in the computer that connects to the charger had come loose and was no longer attached inside of the holeI called Dell and after an hour of being transferred and retelling the situation I was told they would not repair the laptop and that the damage must've been caused by my own negligenceI assured them the computer has only been used a handful of times and that I am the only one that has had access to the computerThe computer has not been dropped or mistreated and the damage to the charging port was obviously a manufacturer defect Dell insists on putting the blame on me and refuses to fix my brand new computerI am unable to use the computer as it won't attach to the charger and would like them
Upon purchasing a laptop from dell.com, it was non functioning out of the box The laptop was claiming that there was no hard drive installed and dell diagnostic logs would confirm that the device is experiences issues with the hard drive I contacted dell support and have so far worked with them on sending in the device times now but for some reason they are refusing to address the issue There was even an interaction I had with a supervisor where she was telling me they would not replace the hard drive even when Dell software was clearly stating there was no hard drive present The laptop essentially shuts down randomly making it unable It was purchased on 9/14/and as of today they for some reason they are not honoring their warranty, I fear they are trying to let if lapse with no resolution on the matter
times in the last year and months the screen has flickered on and off on my laptop -- the service tag is [redacted] I bought this computer in December of times the warranty tech comes and fixes itNow [redacted] is saying it's out of warranty and I have to pay half of what I paid for my laptop -- over $-- to fix the exact same problem the 3rd time it's happenedI ask to talk to a manager and was on hold for close to an hour WITH NO RESPONSEThis product was either incorrectly repaired or it is DEFECTIVE and needs to be replacedNo brand new laptop should break times -- the exact same problem -- in the first year and months of being usedI sit on my couch and use this laptopI do not travel with it or allow children or anyone else for that matter to use it -- just sitting on a couchThis is fraud and terrible that a company refuses to take responsibility to fix their defective product
I purchased a computer from Dell in March of Wednesday, 4-19-2017, I called Dell's Alienware support and worked with them to determine the issueThey couldn't figure out the problem and asked if I could reload the Operation system to which I didOnce this was complete I emailed (per my instructions from Dell) the support person I'd talked to on the phoneI didn't hear from him until the next day I called Dell's Alienware support on Sunday 4-23-After they did about an hour of testing, it was determined that my SSD (solid State Drive) was faultyThey told me that it be to hours before a Tech would arrive to fix it and that the SSD would only have Dell's Diagnostic partition on it so I could load my Windows on it myselfAfter waiting the predetermined to hours, the Tech shows up to replace the hard driveIt was then that we discovered that Dell had shipped the wrong hard drive to meWell, I called Dell and they wanted to ship the hard drive, but they
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
Aug - Ordered new Dell computer, received $Dell gift card credit from order; Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express; Oct - Returned external hard drive because it did not work with Windows 10; November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
I bought a Dell Alienware laptop on July 24th, Order number is [redacted] Within a week, the computer starts turning black screen and freezing randomlySo I returned my computer and want to get a refundDell receives my computer on August 6th, and tells me that I will receive my refund within business daysI don't get my refund in days, so I call them for the first timeThey told me to keep waiting a couple more daysI wait another week, still don't get my money backI call them second timeThe agent told me that the only thing he can do is to resend a request to the accounting departmentHe said his department has no other way to contact accounting department but sending a requestAnd he refuses to give me accounting department contact information because he said I am not allowed to call them directlyWhen I asked him to transfer me to a manager, he said he has no supervisor, and his voice is turing loud and impatientI followed what he told me to wait another c
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
I ordered a computer on September The computer was delivered, but did not workI have requested that Dell either provide me with a working computer or refund my moneyThey refuse to do eitherI am giving Dell this one final chance to perform on their contract before I file suit against them
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR# [redacted] -