I purchased a Dell Inspiron on 4/29/from Microsoftstore.com, which after contacting them, they assured me that it was covered by Dell under their standard year MFG warranty However, upon trying during chat and phone support, they refuse to fix my faulty wireless network adaptor They said that they would be happy to sell me a software warranty so they can help me for over $200.00!! I have been in IT for years, and have updated the device driver, verified settings on my home router, flashed the BIOS, and even did a fresh reinstall of Microsoft Windows back to factory default! This new computer will NOT stay connected to my network It will bounce on and off, and I have many other devices on my network connected successfully -- WITHOUT ISSUE I have been doing this since the Wireless B days, and before laptops had built in NIC's I would like my money back, before I sue for more damages I will NOT be using DELL products any longer!!
I purchased a computer for my stepfather for Christmas It failed working months later We have sent the computer twice to Dell's repair facility in Texas and received it back both times with the issue not repaired Dell refuses to stand by its warranty
I bought a brand new computer from Dell.com in December of and received it later that monthAfter using it for a few days I noticed that when it was unplugged from the AC adapter and the computer was off the battery would be drained to 0% within a few hours, again the computer was completely offAfter charging for a bit the computer wouldn't turn back on unless I physically removed the battery and reinstalled itI went through all of the diagnostics and all the results showed that the battery and computer were in full working orderHowever the issue still exists and has not gotten any better
I purchased Dell Laptops Insprion - along with extended warranties - both laptop have failed the same way the left hinge separates and eventually fails Dell claims that is an out of warranty issue and they do not cover the repair costs I paid almost $to repair the 1st laptop about months ago and now my other laptop(exact same model) has the same issue and again I am being asked to pay $for the repair I have done a search with "dell insprion hinge issue" and there seems to be a number of other customers experiencing the same issue There is also a msg on Dell Customer Service site stating that this problem is caused by not opening the cover correctly which I believe is not the case as I have been using laptops for more than years and never has a similar problem I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair and requiring customers to pay to have repaired Can some review this issue and l
I am a life long Dell customer and I believe Dell's products are the best On 11/28/17, I called Dell Customer Service with the intention of purchasing Flat screen monitors (Dell Monitor - P2417H)My employer offers a discount with Dell, Memeber ID: HS I informed the Dell Representative of my interest, and he quoted me a price for the monitor that was much higher than what was advertised online It seems that he did not have the correct information available, however he finally agreed to the price I mentioned which was advertised online I informed the Representative of my Employer discount and the representative indicated that my Employer Discount could not be applied to my purchaseI asked if any other discounts could be applied instead, however no other discount was offered to meI also mentioned if Price Match could be applied, since I saw the same product advertised else where for cheaper, and he responded that Price Match could not be applied this weekEv
I am a long term user of Dell computers with workstations, desktops, and laptops I would like for them to contact me by email to resolve an issue my daughter is presently having with Dell concerning a computer that she has sent for warranty repair She sent it in for a repair that was supposed to take days and has not received it back after approxweeks She has been in phone contact (her call) after receiving a message that it would be sent back and was instructed to send an online request, which she did, but no response has been forthcoming I am inquiring at Revdex.com because no clear channel of communication appears to exist (or at least I have not been able to find one with my searches) for contacting a person at Dell I am presently abroad, so phone does not work She is a college student who is presently in need of her computer and the policy of providing one timeline that is not followed and not responding to her inquiries is poor business practice
I ordered a laptop to an address where I was visitingThe Fedex person tried to deliver but I wasn't thereDell has a contract with Fedex where they can't drop off at the local Kinko's/FedexWhen I offered to pick it up from the Fedex warehouse, they say I must have a government ID where my address on the ID matches the delivery address!! I refused to accept the shipment and Dell wants to charge a 15% restocking fee! Having things delivered at places other than home is standard and regular practice Dell states they said so on the website and its entirely against standard and regular practice for practically any business Hardly anyone actually reads through the miles of fine print with each sale Its amazing to me that Dell thinks it can dictate to the customer where they should have items delivered! Even government bureaucracies do not behave so badly Good companies want to serve their customers If Dell chooses to act in a manner contrary to standard business pr
On 05/21/16, I ordered dell part #341-(Carrier Assembly for 2nd Hard Drive for Dell Studio 1735/ Laptops) and was promised a deliver date of 05/25/ On 05/23/16, the delivery date was changed to 05/26/ On 05/28/16, The delivery date was changed again, to 06/08/and I was made to "authorize" a delayed order consent form (never heard of anything like this before) For each of my email inquiries, I received a response, of sorts, always promising the item would be shipped "soon" On 06/- 06/08/I emailed additional complaints about the delivery not happening and asked when I would get my orderIt is now 06/10/and I still have not received the item ordered There are several email and online inquiries regarding this transaction and communication indicating I would file a complaint about being given the run-around Last evening, 06/09/16, I received a phone call from "***" (or ***) who hastily tried to cancel my order because he stated the part was no lon
My Dell Inspiron laptop, tag # [redacted] was purchased brand new in July The computer has been used extremely minimal and when I attempted to connect the charger to it, the charger fell right outI looked into the hole where the charger connects to and noticed the metal prong in the computer that connects to the charger had come loose and was no longer attached inside of the holeI called Dell and after an hour of being transferred and retelling the situation I was told they would not repair the laptop and that the damage must've been caused by my own negligenceI assured them the computer has only been used a handful of times and that I am the only one that has had access to the computerThe computer has not been dropped or mistreated and the damage to the charging port was obviously a manufacturer defect Dell insists on putting the blame on me and refuses to fix my brand new computerI am unable to use the computer as it won't attach to the charger and would like them
times in the last year and months the screen has flickered on and off on my laptop -- the service tag is [redacted] I bought this computer in December of times the warranty tech comes and fixes itNow [redacted] is saying it's out of warranty and I have to pay half of what I paid for my laptop -- over $-- to fix the exact same problem the 3rd time it's happenedI ask to talk to a manager and was on hold for close to an hour WITH NO RESPONSEThis product was either incorrectly repaired or it is DEFECTIVE and needs to be replacedNo brand new laptop should break times -- the exact same problem -- in the first year and months of being usedI sit on my couch and use this laptopI do not travel with it or allow children or anyone else for that matter to use it -- just sitting on a couchThis is fraud and terrible that a company refuses to take responsibility to fix their defective product
Ordered two hard drives that went on sale two weeks ago and it was shipped Last Monday the tracking showed the item was intercepted by Dell and was returning back to Dell No emailNo update on order statusI find via online that it was probably due to price mistake But I check my credit card and they took my money already I chat with CS who says his internal team won't let him issue a refund and that I have to wait hours after item is returned to DellThis is nutsI didn't return the items nor did I even touch the item but Dell treats it like a return I check return tracking and it shows that it was returned to them on Wednesday but still no refund on Friday I contact CS again and this time told to wait days b/c it's their policy It's now days since they took my money but they still decided to take my money and keep my moneyMy order detail doesn't show the item was returned(by them)They are unwilling to help I rarely order from Dell but I work in co
Aug - Ordered new Dell computer, received $Dell gift card credit from order; Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express; Oct - Returned external hard drive because it did not work with Windows 10; November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
Summary I purchased my Dell laptop months ago and from the beginning it had problems Call to Dell tech regarding problemsAfter spending months and numerous e mails, l and talking on the phone with numerous individuals and groups unable to reach Dell upper managementYou can talk to them on the phone only when they call youDell Escalation refuses to give me the upper management info plus refuse to replace laptop There is big problem with communication within Dell they do not read emails and they do not have a common communication system within DellWhat right hand does left hand does not know vice versa I do not have my system since Jan 8th The Dell support person is rude and do not care about customersI was told by Dell Escalation team they do not give guarantee about their product only warrantyThey do not replace laptop after days it is Dell policy according to themThey waited days and told me send system to depotThey waited days so they do not ha
My problem is in regards to a warranty service request that I submitted to dell, on or around 3/22/2016, which has still not been resolved When I received my computer I quickly realized that the speakers were not workingI contacted Dell shortly thereafter to have them trouble shoot itAfter working with the technician for some time, he informed me that they were going to issue a warranty replacementI received a confirmation email from dell on 3/22/16, stating "We have set up a "System Exchange" dispatch on Dispatch number [redacted] You will be receiving a replacement system with the same model or better if your system is not currently being manufactured..." I next heard from dell on 4/6/16, in an email which in part read "Dear [redacted] ***, Thank you for your recent contact with Dell Customer CareWe appreciate the opportunity to address your issueHopefully this issue has been resolved to your satisfaction." I responded to this email by reminding Dell that my name is not *
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
I purchased a computer from Dell in March of Wednesday, 4-19-2017, I called Dell's Alienware support and worked with them to determine the issueThey couldn't figure out the problem and asked if I could reload the Operation system to which I didOnce this was complete I emailed (per my instructions from Dell) the support person I'd talked to on the phoneI didn't hear from him until the next day I called Dell's Alienware support on Sunday 4-23-After they did about an hour of testing, it was determined that my SSD (solid State Drive) was faultyThey told me that it be to hours before a Tech would arrive to fix it and that the SSD would only have Dell's Diagnostic partition on it so I could load my Windows on it myselfAfter waiting the predetermined to hours, the Tech shows up to replace the hard driveIt was then that we discovered that Dell had shipped the wrong hard drive to meWell, I called Dell and they wanted to ship the hard drive, but they
I paid for an extra two years of warranty on a Dell Server, and Keep your Hard Drive protection to match, and Dell refuses to replace a drive that their software has identified as bad even though I still have several month left, because of something about the type of drive it is
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by [redacted] that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", [redacted] who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di
I purchased a Dell Inspiron on 4/29/from Microsoftstore.com, which after contacting them, they assured me that it was covered by Dell under their standard year MFG warranty However, upon trying during chat and phone support, they refuse to fix my faulty wireless network adaptor They said that they would be happy to sell me a software warranty so they can help me for over $200.00!! I have been in IT for years, and have updated the device driver, verified settings on my home router, flashed the BIOS, and even did a fresh reinstall of Microsoft Windows back to factory default! This new computer will NOT stay connected to my network It will bounce on and off, and I have many other devices on my network connected successfully -- WITHOUT ISSUE I have been doing this since the Wireless B days, and before laptops had built in NIC's I would like my money back, before I sue for more damages I will NOT be using DELL products any longer!!
I purchased a computer for my stepfather for Christmas It failed working months later We have sent the computer twice to Dell's repair facility in Texas and received it back both times with the issue not repaired Dell refuses to stand by its warranty
I bought a brand new computer from Dell.com in December of and received it later that monthAfter using it for a few days I noticed that when it was unplugged from the AC adapter and the computer was off the battery would be drained to 0% within a few hours, again the computer was completely offAfter charging for a bit the computer wouldn't turn back on unless I physically removed the battery and reinstalled itI went through all of the diagnostics and all the results showed that the battery and computer were in full working orderHowever the issue still exists and has not gotten any better
I purchased Dell Laptops Insprion - along with extended warranties - both laptop have failed the same way the left hinge separates and eventually fails Dell claims that is an out of warranty issue and they do not cover the repair costs I paid almost $to repair the 1st laptop about months ago and now my other laptop(exact same model) has the same issue and again I am being asked to pay $for the repair I have done a search with "dell insprion hinge issue" and there seems to be a number of other customers experiencing the same issue There is also a msg on Dell Customer Service site stating that this problem is caused by not opening the cover correctly which I believe is not the case as I have been using laptops for more than years and never has a similar problem I believe this is a manufacturing defect that Dell is not wanting to cover the cost of repair and requiring customers to pay to have repaired Can some review this issue and l
I am a life long Dell customer and I believe Dell's products are the best On 11/28/17, I called Dell Customer Service with the intention of purchasing Flat screen monitors (Dell Monitor - P2417H)My employer offers a discount with Dell, Memeber ID: HS I informed the Dell Representative of my interest, and he quoted me a price for the monitor that was much higher than what was advertised online It seems that he did not have the correct information available, however he finally agreed to the price I mentioned which was advertised online I informed the Representative of my Employer discount and the representative indicated that my Employer Discount could not be applied to my purchaseI asked if any other discounts could be applied instead, however no other discount was offered to meI also mentioned if Price Match could be applied, since I saw the same product advertised else where for cheaper, and he responded that Price Match could not be applied this weekEv
I am a long term user of Dell computers with workstations, desktops, and laptops I would like for them to contact me by email to resolve an issue my daughter is presently having with Dell concerning a computer that she has sent for warranty repair She sent it in for a repair that was supposed to take days and has not received it back after approxweeks She has been in phone contact (her call) after receiving a message that it would be sent back and was instructed to send an online request, which she did, but no response has been forthcoming I am inquiring at Revdex.com because no clear channel of communication appears to exist (or at least I have not been able to find one with my searches) for contacting a person at Dell I am presently abroad, so phone does not work She is a college student who is presently in need of her computer and the policy of providing one timeline that is not followed and not responding to her inquiries is poor business practice
I ordered a laptop to an address where I was visitingThe Fedex person tried to deliver but I wasn't thereDell has a contract with Fedex where they can't drop off at the local Kinko's/FedexWhen I offered to pick it up from the Fedex warehouse, they say I must have a government ID where my address on the ID matches the delivery address!! I refused to accept the shipment and Dell wants to charge a 15% restocking fee! Having things delivered at places other than home is standard and regular practice Dell states they said so on the website and its entirely against standard and regular practice for practically any business Hardly anyone actually reads through the miles of fine print with each sale Its amazing to me that Dell thinks it can dictate to the customer where they should have items delivered! Even government bureaucracies do not behave so badly Good companies want to serve their customers If Dell chooses to act in a manner contrary to standard business pr
On 05/21/16, I ordered dell part #341-(Carrier Assembly for 2nd Hard Drive for Dell Studio 1735/ Laptops) and was promised a deliver date of 05/25/ On 05/23/16, the delivery date was changed to 05/26/ On 05/28/16, The delivery date was changed again, to 06/08/and I was made to "authorize" a delayed order consent form (never heard of anything like this before) For each of my email inquiries, I received a response, of sorts, always promising the item would be shipped "soon" On 06/- 06/08/I emailed additional complaints about the delivery not happening and asked when I would get my orderIt is now 06/10/and I still have not received the item ordered There are several email and online inquiries regarding this transaction and communication indicating I would file a complaint about being given the run-around Last evening, 06/09/16, I received a phone call from "***" (or ***) who hastily tried to cancel my order because he stated the part was no lon
My Dell Inspiron laptop, tag # [redacted] was purchased brand new in July The computer has been used extremely minimal and when I attempted to connect the charger to it, the charger fell right outI looked into the hole where the charger connects to and noticed the metal prong in the computer that connects to the charger had come loose and was no longer attached inside of the holeI called Dell and after an hour of being transferred and retelling the situation I was told they would not repair the laptop and that the damage must've been caused by my own negligenceI assured them the computer has only been used a handful of times and that I am the only one that has had access to the computerThe computer has not been dropped or mistreated and the damage to the charging port was obviously a manufacturer defect Dell insists on putting the blame on me and refuses to fix my brand new computerI am unable to use the computer as it won't attach to the charger and would like them
times in the last year and months the screen has flickered on and off on my laptop -- the service tag is [redacted] I bought this computer in December of times the warranty tech comes and fixes itNow [redacted] is saying it's out of warranty and I have to pay half of what I paid for my laptop -- over $-- to fix the exact same problem the 3rd time it's happenedI ask to talk to a manager and was on hold for close to an hour WITH NO RESPONSEThis product was either incorrectly repaired or it is DEFECTIVE and needs to be replacedNo brand new laptop should break times -- the exact same problem -- in the first year and months of being usedI sit on my couch and use this laptopI do not travel with it or allow children or anyone else for that matter to use it -- just sitting on a couchThis is fraud and terrible that a company refuses to take responsibility to fix their defective product
Ordered two hard drives that went on sale two weeks ago and it was shipped Last Monday the tracking showed the item was intercepted by Dell and was returning back to Dell No emailNo update on order statusI find via online that it was probably due to price mistake But I check my credit card and they took my money already I chat with CS who says his internal team won't let him issue a refund and that I have to wait hours after item is returned to DellThis is nutsI didn't return the items nor did I even touch the item but Dell treats it like a return I check return tracking and it shows that it was returned to them on Wednesday but still no refund on Friday I contact CS again and this time told to wait days b/c it's their policy It's now days since they took my money but they still decided to take my money and keep my moneyMy order detail doesn't show the item was returned(by them)They are unwilling to help I rarely order from Dell but I work in co
Aug - Ordered new Dell computer, received $Dell gift card credit from order; Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express; Oct - Returned external hard drive because it did not work with Windows 10; November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
cancelled order but after 40days still no refund
Summary I purchased my Dell laptop months ago and from the beginning it had problems Call to Dell tech regarding problemsAfter spending months and numerous e mails, l and talking on the phone with numerous individuals and groups unable to reach Dell upper managementYou can talk to them on the phone only when they call youDell Escalation refuses to give me the upper management info plus refuse to replace laptop There is big problem with communication within Dell they do not read emails and they do not have a common communication system within DellWhat right hand does left hand does not know vice versa I do not have my system since Jan 8th The Dell support person is rude and do not care about customersI was told by Dell Escalation team they do not give guarantee about their product only warrantyThey do not replace laptop after days it is Dell policy according to themThey waited days and told me send system to depotThey waited days so they do not ha
My problem is in regards to a warranty service request that I submitted to dell, on or around 3/22/2016, which has still not been resolved When I received my computer I quickly realized that the speakers were not workingI contacted Dell shortly thereafter to have them trouble shoot itAfter working with the technician for some time, he informed me that they were going to issue a warranty replacementI received a confirmation email from dell on 3/22/16, stating "We have set up a "System Exchange" dispatch on Dispatch number [redacted] You will be receiving a replacement system with the same model or better if your system is not currently being manufactured..." I next heard from dell on 4/6/16, in an email which in part read "Dear [redacted] ***, Thank you for your recent contact with Dell Customer CareWe appreciate the opportunity to address your issueHopefully this issue has been resolved to your satisfaction." I responded to this email by reminding Dell that my name is not *
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
I purchased a dell in November of 2015, in December of initiated a return process because system not working properlyTechniqal support started helping me so tried to resolve issue with them over last couple of monthsReturned system to tech support they replaced parts and sent back to me still not working properlyWhen I asked for exchange or refund after many long phone calls to their customer service, I am being denied that options and stuck with a brand new computer that does not work properly
I purchased a computer from Dell in March of Wednesday, 4-19-2017, I called Dell's Alienware support and worked with them to determine the issueThey couldn't figure out the problem and asked if I could reload the Operation system to which I didOnce this was complete I emailed (per my instructions from Dell) the support person I'd talked to on the phoneI didn't hear from him until the next day I called Dell's Alienware support on Sunday 4-23-After they did about an hour of testing, it was determined that my SSD (solid State Drive) was faultyThey told me that it be to hours before a Tech would arrive to fix it and that the SSD would only have Dell's Diagnostic partition on it so I could load my Windows on it myselfAfter waiting the predetermined to hours, the Tech shows up to replace the hard driveIt was then that we discovered that Dell had shipped the wrong hard drive to meWell, I called Dell and they wanted to ship the hard drive, but they
I paid for an extra two years of warranty on a Dell Server, and Keep your Hard Drive protection to match, and Dell refuses to replace a drive that their software has identified as bad even though I still have several month left, because of something about the type of drive it is
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by [redacted] that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", [redacted] who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di