On Saturday 6/16/I submitted an order on Dell's web siteIn approximately minute I received a confirmationI looked it over and discovered I was billing the wrong credit card for the entire charge, between and minutes I found a link on my order page to "Cancel this order" so I clicked it and a page popped up that said this could take up to hours to processI waited the hours and nothing had happened so I called a support number listed on the web page, the message stated that the credit card department for Dell was closed on Saturday and SundayI also noticed that Dell had already put a charge on my credit cardI called at the appropriate time on Monday and stated that I would like to split the payment between a Dell preferred card and my personal debit cardI was told by the support agent that the invoice had not processed yet and that when it did this would be taken care of and I asked if it would be better to cancel or wait because I was nervous about the pendin
This is also a customer service complaint as well as an issue with the warranty; I was told a repair to my computer (purchased under a year ago) would be completed under the warrantyThe technician arrived late and with the wrong part for my computerHe called Dell to inquire about the part and was then told by Dell that my repair would now not be covered under warranty despite the previous promiseAfter further contact with Dell I was told I need to send my computer away to be assessed and was not offered a loaner in the meantimeI was forced to wait until a less busy time for me because my computer is vital to my work and I can't just send it away for a weekDell then e-mailed to tell me I had three days to send my computer, but had never previously mentioned that there would be a deadline for the inspectionI was sent a box previous to this to send my computer in, but the instructions for proper packaging were unreadable (due too poor printing quality)I e-mailed multiple tim
I purchase a Dell OptiPlex Micro Dell OptiPlex Micro I've been having issues with this computer from day The USB ports to not work I called Dell, and they shipped me a new computer, but it did not look new WE had the same issue with this computer A technician came to my house to replace the part The computer still was not working Another technician came to replace another part Computer is still not working I tried calling customer support, but my case needs to be handled by Client Resolution Expert They are in central time I tried calling that technician several times, but was another available when I was available I am missing work due to this issue
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
On April I placed a order for a laptop online with DellI purchased this item using my international credit cardHowever, I wasn't aware that they do not take international cards so the order was deniedSo I call the costumer service and I was told by a representive to purchase Dell gift cards so I could get the laptopSo on April 7th I purchase gift card one $and two $, to get the laptopBut I purchased it using my international card Which remind you they don't takeHowever, I bought my purchase was canceled, but they withdrew the money from my account But they did not return my money, my money is not on my account anymore
I had purchased a television from the website, when ordering I was given the option of two business day delivery and chose thatI checked the order of the status a few days later and it had not been shipped out yetWhen I called I was informed that the vendor is out of stock and will take approximately daysI was upset about it when I was advised by customer service to cancel the order then reorder another tvThe representative told me that I would be getting almost the exact television but it was a little bit of an upgrade but it would be no charge to me I was on the phone minutes with dell being transferred from department to department and was advised someone would be returning my call after they "look into it." I had to call back since their call center would be closing soon and had received no callI called for a second time and this time was on the phone over an hour still being transferred to another deptI was on the phone this second time for over an hour and jus
I purchased a Dell Inspiron 2-in-laptop, However since I got this laptop, it keep problems continuouslyFirst hard drive, then motherboard, then sound card, then screenIt feels that the laptop is always on the way to sent to DELLL and received from DELLAll these problems are caused by quality issuesEven had too many issues, DELL refused to replace itThey simply replaced the parts, but it is useless, the laptop keeps brokenNow Dell refused to free repair because they said it is out of warrantHowever, I think the laptop has very bad quality since it was out of factory, so Dell should have responsible to give customer a satisfied solution
Order#placed on 05/15/for a LATITUDE TABLET and its ACCESSORIES a SURVIVOR CASE and STYLUS, on DELL.COM Order#placed on 03/18/for a INSPIRON SERIES 2-in-LAPTOP and its ACCESSORY an EXTERNAL USB SLIM DVD +/- OPTICAL DRIVE on DELL.COM Order#Never used it until because I was sick, it started giving me problems from the beginning but because I wasn't feeling well I just did not feel like dealing with Dell Then I realized I had spent so much money for this tablet, that had barely been usedand it should have been working from the second I took it out of the box I had spent extra money on the year Enhanced Warranty So I contacted Dell by phone and they were very cooperative and they sent me the label to send it in to be repaired and I got it back and it still didn't work right, so I sent it back again and it came back to me again still not working right They replaced the Main Logic Board twice within a few months period of time along with othe
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is [redacted] and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
I ordered nearly $in merchandise from dell (laptop computer and various accessories) and paid for expedited shipping since I needed the computer in order to start an online classAugust 31st was the very last day the package should have arrived with expedited shippingOn August 31st nothing arrived at my home so I checked the online trackingThis said my package was delivered by fedex at 10:that morning and that I had even signed for the packageI tried to contact dell on August 31st but was told the company’s customer service support staff would be taking a three day weekend for the Labor Day holidayOn Tuesday (September 4th) I called dell in the morning and had my call routed to a call center in IndiaThe man answering the phone struggled to communicate effectively in English, read straight from the computer screen telling me I had signed for this package, and multiple times placed me on hold for unknown reasonsAfter our conversation I received an email asking that
My IT deptpurchased Dell laptops for a training session and one of the laptops had issues with the monitor which ended up being a hardware issueWe spoke to Dell and shipped the laptop back to for repair in February In March they finally said they couldn't fix the laptop and that they would send us a new oneThe new laptop that Dell sent was shipped to the wrong address and then shipped back to themWhen we spoke to them in April a day after they got the new laptop back that was shipped to the wrong address, they said they would be shipping it back out after they process the requestNow moths later I have called Dell several time and sat on the phone with them for hours for them to keep telling me the request is being processed and that it will be several days and then after several days I am calling back and the laptop is still not being shipped to usThey don't have a reason why and at this point they had the laptop for well over monthsThe Service Reference Num
I was online for President's day sale this morning and placed and order for inspiron laptop for $I put in my credit card # and submitted my orderA little while later I received an e-mail telling me about my laptop purchase and the price was $I called DELL and they said even though when I hit submit my order was $129.99, but the time the order was 'actually' processed, the $laptops sold out and thus I was charged $I am sorry, but that is crazyThey are a computer company yet told me- oh we ran out in between when I hit submit and my order was processedhuh? I thought when I hit submit that is when my order was processedWhat a hoax! Then DELL would not honor the $priceThis should be illegal- if when I hit submit the price is $it should stay $1299.yy
I purchased a computer on 7/28/from DellReceived on 8/2/Contacted Dell on 8/4/Dell Tech Support had to debug the computer Had to debug the computer again on 8/5/I ask about returning the computer..Dell tech said they could fix the problemOn 8/8/they had to debug the computer againAt that time I purchased addition software the tech said would help (po # [redacted] ) for $On 9/26/Dell Tech wanted an additional $to a "blue screen" problemI said NO! The Tech turned me over to someone else..I said I want to return the computerNo answer9/Dell said they would have to rebuild my computer back to the day it came out of the boxI spent over hours on the phone rebuilding the computer On 9/28/I tot a black screen, now must hit escape to sign on On 9/30/spoke with ***, [redacted] , [redacted] and *** [redacted] said I can not return the computer and payment will not be refunded As of today I have spent $for a computer that sho
Dell advertised a refurbished monitor (model E2216H) on Black Friday at a deal price of $I placed an order for quantity (2) of this monitor and received confirmation emails from Dell affirming this purchase, including the correct model numberI am happy to provide screenshots and/or the original emails proving this pointUpon checking my order on the Dell website several days later, I noticed that the product model number had changed by Dell, and upon piof my items, I in fact received (2) different models of monitor than I had originally orderedWhich I cannot use, and would not have ordered, because I am physically unable to connect them to my computer (missing the needed ports, which are included on the model I originally ordered, of course.) After spending minutes on the phone and chatting on the website with Dell representatives - connecting with LITERALLY different people in that timeframe - Dell was unwilling/ unable to make good on the original advertised
Hi My complaint is regarding dell order no [redacted] I bought an over 700$ laptop for my brother( [redacted] ) in August last yearIt always had a clicking sound when I opened the laptopI didnt think it was a big problem until one day early this year the laptop flap got stuck but the laptop itself was still workingDell sent an onsite repair person after a few days of my complaint and that person broke the laptop even more(the laptop just wouldn't power up after that)They asked me to mail the laptop to their depot to repair it which in best case would take days(days ground shipping, day repair with express repair service, days ground return shipping)I paid out of my pocket to pay for overnight shipping to minimize this time , however after repeated assurances that laptop would be repaired and returned same day, it stayed at their depot for 3-days as they wanted to make sure they did all quality testing to make sure there were no issuesAfter days or so I receiv
I purchased a business laptop from Dell Latitude I also bought next business day on-site warranty The mouse-pad came defective out of the box and also no sound I have called Dell more than times and have spent over hours to trouble-shoot the problem Dell has replaced mouse-pad, and mother board but to no avail They asked me to re-install windows but even that didn't help It's ironic that Dell technician asked me if I can find another laptop and put that laptop's hard drive into the defective laptop to see if it would resolve the issue I have reminded Dell technician about Lemon Laws multiple times but they always tell me that they DO NOT honor lemon laws They have asked me to ship the laptop to Dell depot for trouble-shooting but it can take business days I told them that I used laptop for my consulting business and cannot be without it for that long I am loosing valuable billing hours as it is Additionally, have bought NBD warranty and I
I made a purchase with dell with the item in stockI waited two weeks for my package and never received anythingI checked my e-mail and never found an e-mail about my order being delayedI even checked my junk folderAfter much confusion, I log into my dell account to find that the item I want is no longer in stock and there is no confirmed date in when the item will be availableI decide to cancel my order with a representativeI complained about how I never received any notice about the update of my orderI decide to cancel my order and take my business elsewhere since the order I bought was a gift for a loved one I was assured that my card would not be charged and the cancellation was confirmedTwo hours after my cancelation, I see that my credit card was charged and my item was shippedI spoke to customer service again and they told me that they cancelled my cancellation without my permission
On Saturday 6/16/I submitted an order on Dell's web siteIn approximately minute I received a confirmationI looked it over and discovered I was billing the wrong credit card for the entire charge, between and minutes I found a link on my order page to "Cancel this order" so I clicked it and a page popped up that said this could take up to hours to processI waited the hours and nothing had happened so I called a support number listed on the web page, the message stated that the credit card department for Dell was closed on Saturday and SundayI also noticed that Dell had already put a charge on my credit cardI called at the appropriate time on Monday and stated that I would like to split the payment between a Dell preferred card and my personal debit cardI was told by the support agent that the invoice had not processed yet and that when it did this would be taken care of and I asked if it would be better to cancel or wait because I was nervous about the pendin
This is also a customer service complaint as well as an issue with the warranty; I was told a repair to my computer (purchased under a year ago) would be completed under the warrantyThe technician arrived late and with the wrong part for my computerHe called Dell to inquire about the part and was then told by Dell that my repair would now not be covered under warranty despite the previous promiseAfter further contact with Dell I was told I need to send my computer away to be assessed and was not offered a loaner in the meantimeI was forced to wait until a less busy time for me because my computer is vital to my work and I can't just send it away for a weekDell then e-mailed to tell me I had three days to send my computer, but had never previously mentioned that there would be a deadline for the inspectionI was sent a box previous to this to send my computer in, but the instructions for proper packaging were unreadable (due too poor printing quality)I e-mailed multiple tim
I purchase a Dell OptiPlex Micro Dell OptiPlex Micro I've been having issues with this computer from day The USB ports to not work I called Dell, and they shipped me a new computer, but it did not look new WE had the same issue with this computer A technician came to my house to replace the part The computer still was not working Another technician came to replace another part Computer is still not working I tried calling customer support, but my case needs to be handled by Client Resolution Expert They are in central time I tried calling that technician several times, but was another available when I was available I am missing work due to this issue
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
On April I placed a order for a laptop online with DellI purchased this item using my international credit cardHowever, I wasn't aware that they do not take international cards so the order was deniedSo I call the costumer service and I was told by a representive to purchase Dell gift cards so I could get the laptopSo on April 7th I purchase gift card one $and two $, to get the laptopBut I purchased it using my international card Which remind you they don't takeHowever, I bought my purchase was canceled, but they withdrew the money from my account But they did not return my money, my money is not on my account anymore
I had purchased a television from the website, when ordering I was given the option of two business day delivery and chose thatI checked the order of the status a few days later and it had not been shipped out yetWhen I called I was informed that the vendor is out of stock and will take approximately daysI was upset about it when I was advised by customer service to cancel the order then reorder another tvThe representative told me that I would be getting almost the exact television but it was a little bit of an upgrade but it would be no charge to me I was on the phone minutes with dell being transferred from department to department and was advised someone would be returning my call after they "look into it." I had to call back since their call center would be closing soon and had received no callI called for a second time and this time was on the phone over an hour still being transferred to another deptI was on the phone this second time for over an hour and jus
I purchased a Dell Inspiron 2-in-laptop, However since I got this laptop, it keep problems continuouslyFirst hard drive, then motherboard, then sound card, then screenIt feels that the laptop is always on the way to sent to DELLL and received from DELLAll these problems are caused by quality issuesEven had too many issues, DELL refused to replace itThey simply replaced the parts, but it is useless, the laptop keeps brokenNow Dell refused to free repair because they said it is out of warrantHowever, I think the laptop has very bad quality since it was out of factory, so Dell should have responsible to give customer a satisfied solution
Order#placed on 05/15/for a LATITUDE TABLET and its ACCESSORIES a SURVIVOR CASE and STYLUS, on DELL.COM Order#placed on 03/18/for a INSPIRON SERIES 2-in-LAPTOP and its ACCESSORY an EXTERNAL USB SLIM DVD +/- OPTICAL DRIVE on DELL.COM Order#Never used it until because I was sick, it started giving me problems from the beginning but because I wasn't feeling well I just did not feel like dealing with Dell Then I realized I had spent so much money for this tablet, that had barely been usedand it should have been working from the second I took it out of the box I had spent extra money on the year Enhanced Warranty So I contacted Dell by phone and they were very cooperative and they sent me the label to send it in to be repaired and I got it back and it still didn't work right, so I sent it back again and it came back to me again still not working right They replaced the Main Logic Board twice within a few months period of time along with othe
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is [redacted] and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
In March I requested they stop sending me junk mail They said they would but I still get junk mail from them
I ordered nearly $in merchandise from dell (laptop computer and various accessories) and paid for expedited shipping since I needed the computer in order to start an online classAugust 31st was the very last day the package should have arrived with expedited shippingOn August 31st nothing arrived at my home so I checked the online trackingThis said my package was delivered by fedex at 10:that morning and that I had even signed for the packageI tried to contact dell on August 31st but was told the company’s customer service support staff would be taking a three day weekend for the Labor Day holidayOn Tuesday (September 4th) I called dell in the morning and had my call routed to a call center in IndiaThe man answering the phone struggled to communicate effectively in English, read straight from the computer screen telling me I had signed for this package, and multiple times placed me on hold for unknown reasonsAfter our conversation I received an email asking that
My IT deptpurchased Dell laptops for a training session and one of the laptops had issues with the monitor which ended up being a hardware issueWe spoke to Dell and shipped the laptop back to for repair in February In March they finally said they couldn't fix the laptop and that they would send us a new oneThe new laptop that Dell sent was shipped to the wrong address and then shipped back to themWhen we spoke to them in April a day after they got the new laptop back that was shipped to the wrong address, they said they would be shipping it back out after they process the requestNow moths later I have called Dell several time and sat on the phone with them for hours for them to keep telling me the request is being processed and that it will be several days and then after several days I am calling back and the laptop is still not being shipped to usThey don't have a reason why and at this point they had the laptop for well over monthsThe Service Reference Num
I was online for President's day sale this morning and placed and order for inspiron laptop for $I put in my credit card # and submitted my orderA little while later I received an e-mail telling me about my laptop purchase and the price was $I called DELL and they said even though when I hit submit my order was $129.99, but the time the order was 'actually' processed, the $laptops sold out and thus I was charged $I am sorry, but that is crazyThey are a computer company yet told me- oh we ran out in between when I hit submit and my order was processedhuh? I thought when I hit submit that is when my order was processedWhat a hoax! Then DELL would not honor the $priceThis should be illegal- if when I hit submit the price is $it should stay $1299.yy
I purchased a computer on 7/28/from DellReceived on 8/2/Contacted Dell on 8/4/Dell Tech Support had to debug the computer Had to debug the computer again on 8/5/I ask about returning the computer..Dell tech said they could fix the problemOn 8/8/they had to debug the computer againAt that time I purchased addition software the tech said would help (po # [redacted] ) for $On 9/26/Dell Tech wanted an additional $to a "blue screen" problemI said NO! The Tech turned me over to someone else..I said I want to return the computerNo answer9/Dell said they would have to rebuild my computer back to the day it came out of the boxI spent over hours on the phone rebuilding the computer On 9/28/I tot a black screen, now must hit escape to sign on On 9/30/spoke with ***, [redacted] , [redacted] and *** [redacted] said I can not return the computer and payment will not be refunded As of today I have spent $for a computer that sho
Dell advertised a refurbished monitor (model E2216H) on Black Friday at a deal price of $I placed an order for quantity (2) of this monitor and received confirmation emails from Dell affirming this purchase, including the correct model numberI am happy to provide screenshots and/or the original emails proving this pointUpon checking my order on the Dell website several days later, I noticed that the product model number had changed by Dell, and upon piof my items, I in fact received (2) different models of monitor than I had originally orderedWhich I cannot use, and would not have ordered, because I am physically unable to connect them to my computer (missing the needed ports, which are included on the model I originally ordered, of course.) After spending minutes on the phone and chatting on the website with Dell representatives - connecting with LITERALLY different people in that timeframe - Dell was unwilling/ unable to make good on the original advertised
Hi My complaint is regarding dell order no [redacted] I bought an over 700$ laptop for my brother( [redacted] ) in August last yearIt always had a clicking sound when I opened the laptopI didnt think it was a big problem until one day early this year the laptop flap got stuck but the laptop itself was still workingDell sent an onsite repair person after a few days of my complaint and that person broke the laptop even more(the laptop just wouldn't power up after that)They asked me to mail the laptop to their depot to repair it which in best case would take days(days ground shipping, day repair with express repair service, days ground return shipping)I paid out of my pocket to pay for overnight shipping to minimize this time , however after repeated assurances that laptop would be repaired and returned same day, it stayed at their depot for 3-days as they wanted to make sure they did all quality testing to make sure there were no issuesAfter days or so I receiv
I purchased a business laptop from Dell Latitude I also bought next business day on-site warranty The mouse-pad came defective out of the box and also no sound I have called Dell more than times and have spent over hours to trouble-shoot the problem Dell has replaced mouse-pad, and mother board but to no avail They asked me to re-install windows but even that didn't help It's ironic that Dell technician asked me if I can find another laptop and put that laptop's hard drive into the defective laptop to see if it would resolve the issue I have reminded Dell technician about Lemon Laws multiple times but they always tell me that they DO NOT honor lemon laws They have asked me to ship the laptop to Dell depot for trouble-shooting but it can take business days I told them that I used laptop for my consulting business and cannot be without it for that long I am loosing valuable billing hours as it is Additionally, have bought NBD warranty and I
I made a purchase with dell with the item in stockI waited two weeks for my package and never received anythingI checked my e-mail and never found an e-mail about my order being delayedI even checked my junk folderAfter much confusion, I log into my dell account to find that the item I want is no longer in stock and there is no confirmed date in when the item will be availableI decide to cancel my order with a representativeI complained about how I never received any notice about the update of my orderI decide to cancel my order and take my business elsewhere since the order I bought was a gift for a loved one I was assured that my card would not be charged and the cancellation was confirmedTwo hours after my cancelation, I see that my credit card was charged and my item was shippedI spoke to customer service again and they told me that they cancelled my cancellation without my permission