My laptop is still under warranty until 5/2017, I called Dell today, about an issue with the computer 3/8/17, what happened was two pins flew out of the left side of the computer opens and closes, this caused the top to come down because the whole left side was out of the hinge When the lid was coming down, it hit where the pin came out, and it made a scratch on the screen this scratch then spider webbed I use this computer daily and there has neve3r been a problem with it, it scared me when the pin flew out and I noticed screws were missing now, also the keyboard is acting very strangely half of it is lit up, the other isn't, the keys don't work when you hit the keys it takes a while for words to show up This is also a touchscreen, so I can't use that anymore I feel this is a defect from the company, I feel it should be fixed under warranty I was on the phone with them for hours today, explaining this, and they were only focusing on the screen not what caused the scr
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I attempted to return a defective Dell xps lap top within the day window as agreed upon; however, the customer service department would not return my lap top and instead gave me bad advice to wait until the Monday after my days was up and now I am unable to return this itemI have spent hours on the phone calling and speaking with customer service and having them hang up the phone on me/get disconnected
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with [redacted] She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
Order#placed on 05/15/for a LATITUDE TABLET and its ACCESSORIES a SURVIVOR CASE and STYLUS, on DELL.COM Order#placed on 03/18/for a INSPIRON SERIES 2-in-LAPTOP and its ACCESSORY an EXTERNAL USB SLIM DVD +/- OPTICAL DRIVE on DELL.COM Order#Never used it until because I was sick, it started giving me problems from the beginning but because I wasn't feeling well I just did not feel like dealing with Dell Then I realized I had spent so much money for this tablet, that had barely been usedand it should have been working from the second I took it out of the box I had spent extra money on the year Enhanced Warranty So I contacted Dell by phone and they were very cooperative and they sent me the label to send it in to be repaired and I got it back and it still didn't work right, so I sent it back again and it came back to me again still not working right They replaced the Main Logic Board twice within a few months period of time along with othe
My IT deptpurchased Dell laptops for a training session and one of the laptops had issues with the monitor which ended up being a hardware issueWe spoke to Dell and shipped the laptop back to for repair in February In March they finally said they couldn't fix the laptop and that they would send us a new oneThe new laptop that Dell sent was shipped to the wrong address and then shipped back to themWhen we spoke to them in April a day after they got the new laptop back that was shipped to the wrong address, they said they would be shipping it back out after they process the requestNow moths later I have called Dell several time and sat on the phone with them for hours for them to keep telling me the request is being processed and that it will be several days and then after several days I am calling back and the laptop is still not being shipped to usThey don't have a reason why and at this point they had the laptop for well over monthsThe Service Reference Num
On Saturday 6/16/I submitted an order on Dell's web siteIn approximately minute I received a confirmationI looked it over and discovered I was billing the wrong credit card for the entire charge, between and minutes I found a link on my order page to "Cancel this order" so I clicked it and a page popped up that said this could take up to hours to processI waited the hours and nothing had happened so I called a support number listed on the web page, the message stated that the credit card department for Dell was closed on Saturday and SundayI also noticed that Dell had already put a charge on my credit cardI called at the appropriate time on Monday and stated that I would like to split the payment between a Dell preferred card and my personal debit cardI was told by the support agent that the invoice had not processed yet and that when it did this would be taken care of and I asked if it would be better to cancel or wait because I was nervous about the pendin
I ordered nearly $in merchandise from dell (laptop computer and various accessories) and paid for expedited shipping since I needed the computer in order to start an online classAugust 31st was the very last day the package should have arrived with expedited shippingOn August 31st nothing arrived at my home so I checked the online trackingThis said my package was delivered by fedex at 10:that morning and that I had even signed for the packageI tried to contact dell on August 31st but was told the company’s customer service support staff would be taking a three day weekend for the Labor Day holidayOn Tuesday (September 4th) I called dell in the morning and had my call routed to a call center in IndiaThe man answering the phone struggled to communicate effectively in English, read straight from the computer screen telling me I had signed for this package, and multiple times placed me on hold for unknown reasonsAfter our conversation I received an email asking that
I purchased a copy of Windows Professional from Dell and the package didn't contain a product keyI contacted Dell and they sent a replacement disk and that disk didn't contain a product key eitherI have called MULTIPLE times and keep getting transferred from one department to anotherI called back again today and was told that a product key would be sent through email but I was disconnected before the conversation was completedI called back and spoke with people in at least two different departments and was finally told that I would have to speak with someone in a different department and that my warranty wouldn't cover the issue that I was having, which is not having a product keyI've installed Windows many times, and am in fact submitting this complaint using the computer that I just installed windows onAt no time did anyone from Dell inform me that there would be an additional fee to have windows installed, again, because I am more than capable of installing all of the
I was online for President's day sale this morning and placed and order for inspiron laptop for $I put in my credit card # and submitted my orderA little while later I received an e-mail telling me about my laptop purchase and the price was $I called DELL and they said even though when I hit submit my order was $129.99, but the time the order was 'actually' processed, the $laptops sold out and thus I was charged $I am sorry, but that is crazyThey are a computer company yet told me- oh we ran out in between when I hit submit and my order was processedhuh? I thought when I hit submit that is when my order was processedWhat a hoax! Then DELL would not honor the $priceThis should be illegal- if when I hit submit the price is $it should stay $1299.yy
Hi My complaint is regarding dell order no [redacted] I bought an over 700$ laptop for my brother( [redacted] ) in August last yearIt always had a clicking sound when I opened the laptopI didnt think it was a big problem until one day early this year the laptop flap got stuck but the laptop itself was still workingDell sent an onsite repair person after a few days of my complaint and that person broke the laptop even more(the laptop just wouldn't power up after that)They asked me to mail the laptop to their depot to repair it which in best case would take days(days ground shipping, day repair with express repair service, days ground return shipping)I paid out of my pocket to pay for overnight shipping to minimize this time , however after repeated assurances that laptop would be repaired and returned same day, it stayed at their depot for 3-days as they wanted to make sure they did all quality testing to make sure there were no issuesAfter days or so I receiv
I purchased a computer on 7/28/from DellReceived on 8/2/Contacted Dell on 8/4/Dell Tech Support had to debug the computer Had to debug the computer again on 8/5/I ask about returning the computer..Dell tech said they could fix the problemOn 8/8/they had to debug the computer againAt that time I purchased addition software the tech said would help (po # [redacted] ) for $On 9/26/Dell Tech wanted an additional $to a "blue screen" problemI said NO! The Tech turned me over to someone else..I said I want to return the computerNo answer9/Dell said they would have to rebuild my computer back to the day it came out of the boxI spent over hours on the phone rebuilding the computer On 9/28/I tot a black screen, now must hit escape to sign on On 9/30/spoke with ***, [redacted] , [redacted] and *** [redacted] said I can not return the computer and payment will not be refunded As of today I have spent $for a computer that sho
Hello, I've completely dissatisfied with the Dell Alienware Area Rproducts from Dell and their Tech supportDue to this crappy product and support, seem like I'm going to miss my Crucial and critical project deadline to submit to my client, this may be a black mark on my carrier if I miss my deadlinesThis Dell Alienware Area Ris a roadblock to my current project to finish by May 11, 2018, I'm frustrated with Dell technical supportIn Virtual Reality, It seems to me I’m working for Dell calling their Tech supportI spent hours with Tech Support explaining the system problemsI have been fighting over this issue for almost days to get the right service, but they are very irresponsible and highly negligent that they send wrong replacement products and refurbished parts every time they send a technician to my homeI and my wife spent several hours talking to them on the phone and making one of us available at home whenever the technician comes in for service, but
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is [redacted] and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I purchased a Dell XPS (service tag [redacted] ) about a year and a half agoI also purchased the premium warranty (with technician at home) for years (expires on March 2018)Few weeks ago I called the technical support complaining about an issue with the laptopThe top left bottom part of the computer detached completely and it makes it difficult to useThe pc itself works fine I told them that about year ago I procured an accidental damage on the top part of the computer but this issue just started few weeks ago on the bottom partI spent about hour at the phone and the representative told me specifically he had permission from his supervisors to fix the bottom part under my premium warranty even if I don't carry accidental damageHe told me three times he got special permission from his supervisor and I didn't have to worryThe only thing they told me is that they couldn't send a technician at my place (even tho I paid for it) but I had to send the pc to the depotI
I purchased a Dell Inspiron 2-in-laptop, However since I got this laptop, it keep problems continuouslyFirst hard drive, then motherboard, then sound card, then screenIt feels that the laptop is always on the way to sent to DELLL and received from DELLAll these problems are caused by quality issuesEven had too many issues, DELL refused to replace itThey simply replaced the parts, but it is useless, the laptop keeps brokenNow Dell refused to free repair because they said it is out of warrantHowever, I think the laptop has very bad quality since it was out of factory, so Dell should have responsible to give customer a satisfied solution
I had purchased a Dell Alienware Aurora PC Computer through the Phone orders + Dell.com website (Dell.com order was completed through Phone sales team)The total cost on the order(s) [Dell representative split the order into separate orders for price matching], was There were some issues with the price match which were resolved promptlyAll electronic equipment were delivered on timeHowever when an invoice was issued, I noticed that my wife's name was not included (as requested and agreed to by rep, during phone order placement)I raised a ticket with customer service for getting the invoice updatedI was asked for Credit card information, to verify that I was the one who placed the orderI had questioned the need for this information as an order number / invoice number should have sufficedI was assured and re-assured that the card would not be charged, that it was merely for verification purposes and that the credit card number will not be recorded on the custome
Inspiron series hinge failure defect- My laptop had the same issue after light use - the screw failure has caused the LCD case to separate on my unitThe screw had no locktite visible Technician report: I am seeing more of these cracked open laptops come to my shop and every single one of them were lacking locktite on the fasteners/screwsThe locktite is the blue paint looking material at the end of the screws The bottom of these screws should be completely blue if an adequate amount of locktite were appliedThese laptops have none at all or a small patch on one side of the screw Every single screw is loose on these models because of it The hinges are absolutely fine it is the looseness of the screws causing a cascade chassis support failureIt begins by some screws coming loose resulting in more stress placed on adjacent tighter screws near the hingesThis higher than stress causes the chassis to crack at the hinges later causing complete hinge separatio
On April I placed a order for a laptop online with DellI purchased this item using my international credit cardHowever, I wasn't aware that they do not take international cards so the order was deniedSo I call the costumer service and I was told by a representive to purchase Dell gift cards so I could get the laptopSo on April 7th I purchase gift card one $and two $, to get the laptopBut I purchased it using my international card Which remind you they don't takeHowever, I bought my purchase was canceled, but they withdrew the money from my account But they did not return my money, my money is not on my account anymore
My laptop is still under warranty until 5/2017, I called Dell today, about an issue with the computer 3/8/17, what happened was two pins flew out of the left side of the computer opens and closes, this caused the top to come down because the whole left side was out of the hinge When the lid was coming down, it hit where the pin came out, and it made a scratch on the screen this scratch then spider webbed I use this computer daily and there has neve3r been a problem with it, it scared me when the pin flew out and I noticed screws were missing now, also the keyboard is acting very strangely half of it is lit up, the other isn't, the keys don't work when you hit the keys it takes a while for words to show up This is also a touchscreen, so I can't use that anymore I feel this is a defect from the company, I feel it should be fixed under warranty I was on the phone with them for hours today, explaining this, and they were only focusing on the screen not what caused the scr
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I attempted to return a defective Dell xps lap top within the day window as agreed upon; however, the customer service department would not return my lap top and instead gave me bad advice to wait until the Monday after my days was up and now I am unable to return this itemI have spent hours on the phone calling and speaking with customer service and having them hang up the phone on me/get disconnected
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with [redacted] She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
Order#placed on 05/15/for a LATITUDE TABLET and its ACCESSORIES a SURVIVOR CASE and STYLUS, on DELL.COM Order#placed on 03/18/for a INSPIRON SERIES 2-in-LAPTOP and its ACCESSORY an EXTERNAL USB SLIM DVD +/- OPTICAL DRIVE on DELL.COM Order#Never used it until because I was sick, it started giving me problems from the beginning but because I wasn't feeling well I just did not feel like dealing with Dell Then I realized I had spent so much money for this tablet, that had barely been usedand it should have been working from the second I took it out of the box I had spent extra money on the year Enhanced Warranty So I contacted Dell by phone and they were very cooperative and they sent me the label to send it in to be repaired and I got it back and it still didn't work right, so I sent it back again and it came back to me again still not working right They replaced the Main Logic Board twice within a few months period of time along with othe
My IT deptpurchased Dell laptops for a training session and one of the laptops had issues with the monitor which ended up being a hardware issueWe spoke to Dell and shipped the laptop back to for repair in February In March they finally said they couldn't fix the laptop and that they would send us a new oneThe new laptop that Dell sent was shipped to the wrong address and then shipped back to themWhen we spoke to them in April a day after they got the new laptop back that was shipped to the wrong address, they said they would be shipping it back out after they process the requestNow moths later I have called Dell several time and sat on the phone with them for hours for them to keep telling me the request is being processed and that it will be several days and then after several days I am calling back and the laptop is still not being shipped to usThey don't have a reason why and at this point they had the laptop for well over monthsThe Service Reference Num
On Saturday 6/16/I submitted an order on Dell's web siteIn approximately minute I received a confirmationI looked it over and discovered I was billing the wrong credit card for the entire charge, between and minutes I found a link on my order page to "Cancel this order" so I clicked it and a page popped up that said this could take up to hours to processI waited the hours and nothing had happened so I called a support number listed on the web page, the message stated that the credit card department for Dell was closed on Saturday and SundayI also noticed that Dell had already put a charge on my credit cardI called at the appropriate time on Monday and stated that I would like to split the payment between a Dell preferred card and my personal debit cardI was told by the support agent that the invoice had not processed yet and that when it did this would be taken care of and I asked if it would be better to cancel or wait because I was nervous about the pendin
I ordered nearly $in merchandise from dell (laptop computer and various accessories) and paid for expedited shipping since I needed the computer in order to start an online classAugust 31st was the very last day the package should have arrived with expedited shippingOn August 31st nothing arrived at my home so I checked the online trackingThis said my package was delivered by fedex at 10:that morning and that I had even signed for the packageI tried to contact dell on August 31st but was told the company’s customer service support staff would be taking a three day weekend for the Labor Day holidayOn Tuesday (September 4th) I called dell in the morning and had my call routed to a call center in IndiaThe man answering the phone struggled to communicate effectively in English, read straight from the computer screen telling me I had signed for this package, and multiple times placed me on hold for unknown reasonsAfter our conversation I received an email asking that
I purchased a copy of Windows Professional from Dell and the package didn't contain a product keyI contacted Dell and they sent a replacement disk and that disk didn't contain a product key eitherI have called MULTIPLE times and keep getting transferred from one department to anotherI called back again today and was told that a product key would be sent through email but I was disconnected before the conversation was completedI called back and spoke with people in at least two different departments and was finally told that I would have to speak with someone in a different department and that my warranty wouldn't cover the issue that I was having, which is not having a product keyI've installed Windows many times, and am in fact submitting this complaint using the computer that I just installed windows onAt no time did anyone from Dell inform me that there would be an additional fee to have windows installed, again, because I am more than capable of installing all of the
I was online for President's day sale this morning and placed and order for inspiron laptop for $I put in my credit card # and submitted my orderA little while later I received an e-mail telling me about my laptop purchase and the price was $I called DELL and they said even though when I hit submit my order was $129.99, but the time the order was 'actually' processed, the $laptops sold out and thus I was charged $I am sorry, but that is crazyThey are a computer company yet told me- oh we ran out in between when I hit submit and my order was processedhuh? I thought when I hit submit that is when my order was processedWhat a hoax! Then DELL would not honor the $priceThis should be illegal- if when I hit submit the price is $it should stay $1299.yy
Hi My complaint is regarding dell order no [redacted] I bought an over 700$ laptop for my brother( [redacted] ) in August last yearIt always had a clicking sound when I opened the laptopI didnt think it was a big problem until one day early this year the laptop flap got stuck but the laptop itself was still workingDell sent an onsite repair person after a few days of my complaint and that person broke the laptop even more(the laptop just wouldn't power up after that)They asked me to mail the laptop to their depot to repair it which in best case would take days(days ground shipping, day repair with express repair service, days ground return shipping)I paid out of my pocket to pay for overnight shipping to minimize this time , however after repeated assurances that laptop would be repaired and returned same day, it stayed at their depot for 3-days as they wanted to make sure they did all quality testing to make sure there were no issuesAfter days or so I receiv
I purchased a computer on 7/28/from DellReceived on 8/2/Contacted Dell on 8/4/Dell Tech Support had to debug the computer Had to debug the computer again on 8/5/I ask about returning the computer..Dell tech said they could fix the problemOn 8/8/they had to debug the computer againAt that time I purchased addition software the tech said would help (po # [redacted] ) for $On 9/26/Dell Tech wanted an additional $to a "blue screen" problemI said NO! The Tech turned me over to someone else..I said I want to return the computerNo answer9/Dell said they would have to rebuild my computer back to the day it came out of the boxI spent over hours on the phone rebuilding the computer On 9/28/I tot a black screen, now must hit escape to sign on On 9/30/spoke with ***, [redacted] , [redacted] and *** [redacted] said I can not return the computer and payment will not be refunded As of today I have spent $for a computer that sho
Hello, I've completely dissatisfied with the Dell Alienware Area Rproducts from Dell and their Tech supportDue to this crappy product and support, seem like I'm going to miss my Crucial and critical project deadline to submit to my client, this may be a black mark on my carrier if I miss my deadlinesThis Dell Alienware Area Ris a roadblock to my current project to finish by May 11, 2018, I'm frustrated with Dell technical supportIn Virtual Reality, It seems to me I’m working for Dell calling their Tech supportI spent hours with Tech Support explaining the system problemsI have been fighting over this issue for almost days to get the right service, but they are very irresponsible and highly negligent that they send wrong replacement products and refurbished parts every time they send a technician to my homeI and my wife spent several hours talking to them on the phone and making one of us available at home whenever the technician comes in for service, but
I bought Dell Alienware for around $Since I bought this laptop it used to heat so badly that at the bottom of the laptop I can barely touchI thought it is my be as I am not from IT background I didn't realize that is a manufacturing defectAfter few months when batter of same laptop started giving problems I called customer care & they found that batter wear level is much higher then what I should have after that much timeSo at that time I asked customer care executive that if my laptop is heating so much could that be an defect or it's just normalSo he ran several test & that time he told me computer is overheating & Thermal throttling is happeningSo he suggested me replace motherboard as laptop is still under warrantyI sent the laptop & they repaired & sent me backI did some testings & again it was heating very badlySo I again called customer care & they ran testing again & they suggested me to send this laptop againI s
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is [redacted] and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I purchased a Dell XPS (service tag [redacted] ) about a year and a half agoI also purchased the premium warranty (with technician at home) for years (expires on March 2018)Few weeks ago I called the technical support complaining about an issue with the laptopThe top left bottom part of the computer detached completely and it makes it difficult to useThe pc itself works fine I told them that about year ago I procured an accidental damage on the top part of the computer but this issue just started few weeks ago on the bottom partI spent about hour at the phone and the representative told me specifically he had permission from his supervisors to fix the bottom part under my premium warranty even if I don't carry accidental damageHe told me three times he got special permission from his supervisor and I didn't have to worryThe only thing they told me is that they couldn't send a technician at my place (even tho I paid for it) but I had to send the pc to the depotI
I purchased a Dell Inspiron 2-in-laptop, However since I got this laptop, it keep problems continuouslyFirst hard drive, then motherboard, then sound card, then screenIt feels that the laptop is always on the way to sent to DELLL and received from DELLAll these problems are caused by quality issuesEven had too many issues, DELL refused to replace itThey simply replaced the parts, but it is useless, the laptop keeps brokenNow Dell refused to free repair because they said it is out of warrantHowever, I think the laptop has very bad quality since it was out of factory, so Dell should have responsible to give customer a satisfied solution
I had purchased a Dell Alienware Aurora PC Computer through the Phone orders + Dell.com website (Dell.com order was completed through Phone sales team)The total cost on the order(s) [Dell representative split the order into separate orders for price matching], was There were some issues with the price match which were resolved promptlyAll electronic equipment were delivered on timeHowever when an invoice was issued, I noticed that my wife's name was not included (as requested and agreed to by rep, during phone order placement)I raised a ticket with customer service for getting the invoice updatedI was asked for Credit card information, to verify that I was the one who placed the orderI had questioned the need for this information as an order number / invoice number should have sufficedI was assured and re-assured that the card would not be charged, that it was merely for verification purposes and that the credit card number will not be recorded on the custome
Inspiron series hinge failure defect- My laptop had the same issue after light use - the screw failure has caused the LCD case to separate on my unitThe screw had no locktite visible Technician report: I am seeing more of these cracked open laptops come to my shop and every single one of them were lacking locktite on the fasteners/screwsThe locktite is the blue paint looking material at the end of the screws The bottom of these screws should be completely blue if an adequate amount of locktite were appliedThese laptops have none at all or a small patch on one side of the screw Every single screw is loose on these models because of it The hinges are absolutely fine it is the looseness of the screws causing a cascade chassis support failureIt begins by some screws coming loose resulting in more stress placed on adjacent tighter screws near the hingesThis higher than stress causes the chassis to crack at the hinges later causing complete hinge separatio
On April I placed a order for a laptop online with DellI purchased this item using my international credit cardHowever, I wasn't aware that they do not take international cards so the order was deniedSo I call the costumer service and I was told by a representive to purchase Dell gift cards so I could get the laptopSo on April 7th I purchase gift card one $and two $, to get the laptopBut I purchased it using my international card Which remind you they don't takeHowever, I bought my purchase was canceled, but they withdrew the money from my account But they did not return my money, my money is not on my account anymore