I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
I had purchased a television from the website, when ordering I was given the option of two business day delivery and chose thatI checked the order of the status a few days later and it had not been shipped out yetWhen I called I was informed that the vendor is out of stock and will take approximately daysI was upset about it when I was advised by customer service to cancel the order then reorder another tvThe representative told me that I would be getting almost the exact television but it was a little bit of an upgrade but it would be no charge to me I was on the phone minutes with dell being transferred from department to department and was advised someone would be returning my call after they "look into it." I had to call back since their call center would be closing soon and had received no callI called for a second time and this time was on the phone over an hour still being transferred to another deptI was on the phone this second time for over an hour and jus
I purchased a business laptop from Dell Latitude I also bought next business day on-site warranty The mouse-pad came defective out of the box and also no sound I have called Dell more than times and have spent over hours to trouble-shoot the problem Dell has replaced mouse-pad, and mother board but to no avail They asked me to re-install windows but even that didn't help It's ironic that Dell technician asked me if I can find another laptop and put that laptop's hard drive into the defective laptop to see if it would resolve the issue I have reminded Dell technician about Lemon Laws multiple times but they always tell me that they DO NOT honor lemon laws They have asked me to ship the laptop to Dell depot for trouble-shooting but it can take business days I told them that I used laptop for my consulting business and cannot be without it for that long I am loosing valuable billing hours as it is Additionally, have bought NBD warranty and I
Order number [redacted] , I made an order on 1/4, it shipped on 1/5, I am supposed to get the package today (1/10) But I noticed there was a request to change deliver addressI called UPS and they said dell put in the requestDell will not give me an answer why they did soI have no emails saying they would take back the package or anything of the like
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
On black Friday I ordered a laptop computer from Dell.comI told the salesman ( [redacted] ) that I wanted a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 1TB Hard Drive - Black Model: I3558-5501BLKSKU: He said fine we have that and I asked if it was at the same price as [redacted] sells it for he said yes he even knew what there regular price was and then he went on to say that their deal was better because it even had a better display that theirs had the HD+ and [redacted] ***'s had the HD-and that the Black Friday price was $ So I told him I wanted it and he went ahead an processed my paymentSo Monday came and I received it but the only thing is it wasn't the computer I had asked for/the one that [redacted] said they hadThey sent me one with a Intel Core iprocessor, which is substandard to what I asked forI have been going round and round with Dell's customer service and they will not exchange it for the one I was quoted I would get
Bought a laptop ALIENWARE Rthat was returned previously by a customer at bestbuy store Tried to register the laptop to get Dell warranty service Denied online because the laptop was registered to the 1st person who bought the laptop that returned to bestbuy Dell says to talk back to bestbuy to get the previous information of the customer Bestbuy says they can't get the previous information of customer Dell can't release current customer information / change the information even thought I'm the owner of the laptop
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $ Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
On 12/17/I ordered a specific Dell computerDell claimed multiple dates on shipping until a month went by which was not the intended dateFinally after multiple people telling me wrong information my computer arrived on 1/20/ Now here is the kicker Dell sales told me around 1/3/my computer was back-ordered on a partThen days later when I called they discontinued the laptopI was a little upset because it was for work and relying on Dell caused me issues since I did not have a laptop all this time and was using a work computer Okay now the best part! Sales said we are so sorry when I was cancelling my order but said they we can get me a comparable computerI said okay great what is itThe original computer I ordered included an AMD AQuad Core ProcessorI told sales the processor has to be comparable or the sameThe sales said don't worry it will be the same or comparable and so he included my laptop with a very slow IprocessorThis processor is not even
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
I purchase several items from Dell on 10/7/2016, (ID # [redacted] ), and was told that the order should arrive on or before 10/18/Today, 10/19/I contacted Dell times spending approximately hours trying to get a status of the orderDuring this three hour time period, over a span of calls to Dell, I was transferred times between Customer Care and Order trackingI was finally told that the item was on back order, and then no one could tell me when the item would shipAgain I was transferred from Customer Car to Order status and trackingAgain no resolution, and I decide to hang up and file a complaint I felt that others should know about DellI ordered the items because I needed them for a special event Dell needs to know that this system, outsourced customer service, is damaging their brandI posted the issue and thousands have seen this postNegative publicity via Word of Mouth, and posting thru social media will have a negative impact on their brand
I purchased a dell computer in with adobe on the computer adobe came out with a new update which wiped my adobe off my computer I reached out to adobe, which stated dell has the serial number codes I need to reinstall the program dell is telling me I did not purchase, but I asked to show me charged for it and have no response I advised them I would be filing a complaint to clear this matter up its been months and as not been resolved
Dell XPS has failed twice mo oldRespect is slow and ineffective product is lemonAsked for tefundDell support will not respond How can I return and get refund
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
On April 2, I purchased an order from Dell's website for $plus a dell gift card $ I received a confirmation of that order on the same day (April 2) On April I received an email telling me the order was cancelled I called their customer service and was told they "oversold" at that amount, however, they still had the item in stock, and I could purchase it at the full price of $ My understanding is that they cancelled hundreds, if not thousands, of orders They took all my information, credit card information and prevented me from purchasing the product from their competitors I also bought other items in anticipation of receiving the item from Dell The item was a Playstation VR bundle I realize this isn't the worst problem in the world, but I think a major company shouldn't be pulling bait-and-switch tactics with American consumers Thank you
01/31/purchase Dell Inspiron Series Laptop for $from Office Depot Store [redacted] Year warranty on Laptop purchased Express Service Code: 03/04/Laptop not working--returned to Dell Dell Resolution Center sent Laptop back to me indicating the following repair was made: Main Logic Board Replaced 10/31/Laptop not working Spoke with [redacted] at Dell Support [redacted] mailed me a Memory Board and instructed me how to do the repair myself with the new Memory Board 02/03/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 02/14/indicating the following repair was made: Cables replaced and LCD Panel Replaced 04/02/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 04/14/indicating the following repair was made: Main Logic Board Replaced Palmrest replacedOperating System Reinstall Driver Installed 04/25/ [redacted] an
Dear Sir/Madam, I ordered a Dell laptop from Dell.com back in Dec 15, The computers was shipped by Fedex first but then recalled back to Dell before it was deliveredI never received the computerI have sent numerous request asking Dell to refund the payment back to my credit card but I never received any refundI am fine if they don't sell me computer for whatever reason it is but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about this order Order date - December 15, Order number - [redacted] *** (please remove the space between numbers, this complaint form won't let me submit the order number without space because it thinks it's a social security number?) Dell Purchase ID - [redacted] *** (please remove the space between numbers, same reason as above) Ordered item - Dell Alienware RLaptopQty Order amount - $1, Fedex Shipment tracking number - [redacted] *** (rec
I ordered a Dell Inspiron laptopon Dec 14, It was shipped without my authorization to delivery without signature and was left on my porch for several days without my knowledge as no advice was sent that it was being shipped I opened the box on Jan 6, 2017, and it was inoperable out of the box I contacted technical support and was assured over a period of several weeks that the problem would be resolved and my the purchased onsite support would be provided Onsite support was scheduled by Dell with me on two occasions and onsite support was a no showOnsite support finally showed up on Jan and the support person told me that this issue was just dispatched to them for the first time Dell continued to use empty promises of immediate repair to lure me into believing that will happen while clocking down the original day refund Onsite support could not repair the problem and he made the request to send it back in for repair I was then told by Dell that I would not get
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
I had purchased a television from the website, when ordering I was given the option of two business day delivery and chose thatI checked the order of the status a few days later and it had not been shipped out yetWhen I called I was informed that the vendor is out of stock and will take approximately daysI was upset about it when I was advised by customer service to cancel the order then reorder another tvThe representative told me that I would be getting almost the exact television but it was a little bit of an upgrade but it would be no charge to me I was on the phone minutes with dell being transferred from department to department and was advised someone would be returning my call after they "look into it." I had to call back since their call center would be closing soon and had received no callI called for a second time and this time was on the phone over an hour still being transferred to another deptI was on the phone this second time for over an hour and jus
I purchased a business laptop from Dell Latitude I also bought next business day on-site warranty The mouse-pad came defective out of the box and also no sound I have called Dell more than times and have spent over hours to trouble-shoot the problem Dell has replaced mouse-pad, and mother board but to no avail They asked me to re-install windows but even that didn't help It's ironic that Dell technician asked me if I can find another laptop and put that laptop's hard drive into the defective laptop to see if it would resolve the issue I have reminded Dell technician about Lemon Laws multiple times but they always tell me that they DO NOT honor lemon laws They have asked me to ship the laptop to Dell depot for trouble-shooting but it can take business days I told them that I used laptop for my consulting business and cannot be without it for that long I am loosing valuable billing hours as it is Additionally, have bought NBD warranty and I
In March I requested they stop sending me junk mail They said they would but I still get junk mail from them
Order number [redacted] , I made an order on 1/4, it shipped on 1/5, I am supposed to get the package today (1/10) But I noticed there was a request to change deliver addressI called UPS and they said dell put in the requestDell will not give me an answer why they did soI have no emails saying they would take back the package or anything of the like
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
On black Friday I ordered a laptop computer from Dell.comI told the salesman ( [redacted] ) that I wanted a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 1TB Hard Drive - Black Model: I3558-5501BLKSKU: He said fine we have that and I asked if it was at the same price as [redacted] sells it for he said yes he even knew what there regular price was and then he went on to say that their deal was better because it even had a better display that theirs had the HD+ and [redacted] ***'s had the HD-and that the Black Friday price was $ So I told him I wanted it and he went ahead an processed my paymentSo Monday came and I received it but the only thing is it wasn't the computer I had asked for/the one that [redacted] said they hadThey sent me one with a Intel Core iprocessor, which is substandard to what I asked forI have been going round and round with Dell's customer service and they will not exchange it for the one I was quoted I would get
Bought a laptop ALIENWARE Rthat was returned previously by a customer at bestbuy store Tried to register the laptop to get Dell warranty service Denied online because the laptop was registered to the 1st person who bought the laptop that returned to bestbuy Dell says to talk back to bestbuy to get the previous information of the customer Bestbuy says they can't get the previous information of customer Dell can't release current customer information / change the information even thought I'm the owner of the laptop
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $ Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
On 12/17/I ordered a specific Dell computerDell claimed multiple dates on shipping until a month went by which was not the intended dateFinally after multiple people telling me wrong information my computer arrived on 1/20/ Now here is the kicker Dell sales told me around 1/3/my computer was back-ordered on a partThen days later when I called they discontinued the laptopI was a little upset because it was for work and relying on Dell caused me issues since I did not have a laptop all this time and was using a work computer Okay now the best part! Sales said we are so sorry when I was cancelling my order but said they we can get me a comparable computerI said okay great what is itThe original computer I ordered included an AMD AQuad Core ProcessorI told sales the processor has to be comparable or the sameThe sales said don't worry it will be the same or comparable and so he included my laptop with a very slow IprocessorThis processor is not even
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
I purchase several items from Dell on 10/7/2016, (ID # [redacted] ), and was told that the order should arrive on or before 10/18/Today, 10/19/I contacted Dell times spending approximately hours trying to get a status of the orderDuring this three hour time period, over a span of calls to Dell, I was transferred times between Customer Care and Order trackingI was finally told that the item was on back order, and then no one could tell me when the item would shipAgain I was transferred from Customer Car to Order status and trackingAgain no resolution, and I decide to hang up and file a complaint I felt that others should know about DellI ordered the items because I needed them for a special event Dell needs to know that this system, outsourced customer service, is damaging their brandI posted the issue and thousands have seen this postNegative publicity via Word of Mouth, and posting thru social media will have a negative impact on their brand
I purchased a dell computer in with adobe on the computer adobe came out with a new update which wiped my adobe off my computer I reached out to adobe, which stated dell has the serial number codes I need to reinstall the program dell is telling me I did not purchase, but I asked to show me charged for it and have no response I advised them I would be filing a complaint to clear this matter up its been months and as not been resolved
Dell XPS has failed twice mo oldRespect is slow and ineffective product is lemonAsked for tefundDell support will not respond How can I return and get refund
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
On April 2, I purchased an order from Dell's website for $plus a dell gift card $ I received a confirmation of that order on the same day (April 2) On April I received an email telling me the order was cancelled I called their customer service and was told they "oversold" at that amount, however, they still had the item in stock, and I could purchase it at the full price of $ My understanding is that they cancelled hundreds, if not thousands, of orders They took all my information, credit card information and prevented me from purchasing the product from their competitors I also bought other items in anticipation of receiving the item from Dell The item was a Playstation VR bundle I realize this isn't the worst problem in the world, but I think a major company shouldn't be pulling bait-and-switch tactics with American consumers Thank you
01/31/purchase Dell Inspiron Series Laptop for $from Office Depot Store [redacted] Year warranty on Laptop purchased Express Service Code: 03/04/Laptop not working--returned to Dell Dell Resolution Center sent Laptop back to me indicating the following repair was made: Main Logic Board Replaced 10/31/Laptop not working Spoke with [redacted] at Dell Support [redacted] mailed me a Memory Board and instructed me how to do the repair myself with the new Memory Board 02/03/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 02/14/indicating the following repair was made: Cables replaced and LCD Panel Replaced 04/02/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 04/14/indicating the following repair was made: Main Logic Board Replaced Palmrest replacedOperating System Reinstall Driver Installed 04/25/ [redacted] an
Dear Sir/Madam, I ordered a Dell laptop from Dell.com back in Dec 15, The computers was shipped by Fedex first but then recalled back to Dell before it was deliveredI never received the computerI have sent numerous request asking Dell to refund the payment back to my credit card but I never received any refundI am fine if they don't sell me computer for whatever reason it is but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about this order Order date - December 15, Order number - [redacted] *** (please remove the space between numbers, this complaint form won't let me submit the order number without space because it thinks it's a social security number?) Dell Purchase ID - [redacted] *** (please remove the space between numbers, same reason as above) Ordered item - Dell Alienware RLaptopQty Order amount - $1, Fedex Shipment tracking number - [redacted] *** (rec
I ordered a Dell Inspiron laptopon Dec 14, It was shipped without my authorization to delivery without signature and was left on my porch for several days without my knowledge as no advice was sent that it was being shipped I opened the box on Jan 6, 2017, and it was inoperable out of the box I contacted technical support and was assured over a period of several weeks that the problem would be resolved and my the purchased onsite support would be provided Onsite support was scheduled by Dell with me on two occasions and onsite support was a no showOnsite support finally showed up on Jan and the support person told me that this issue was just dispatched to them for the first time Dell continued to use empty promises of immediate repair to lure me into believing that will happen while clocking down the original day refund Onsite support could not repair the problem and he made the request to send it back in for repair I was then told by Dell that I would not get