For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
Bought a laptop ALIENWARE Rthat was returned previously by a customer at bestbuy store Tried to register the laptop to get Dell warranty service Denied online because the laptop was registered to the 1st person who bought the laptop that returned to bestbuy Dell says to talk back to bestbuy to get the previous information of the customer Bestbuy says they can't get the previous information of customer Dell can't release current customer information / change the information even thought I'm the owner of the laptop
I purchased a customized laptop from Dell about months ago, at a cost of approximately $ My previous Dell laptop had lasted years without any issues, which is why I cast my loyalty with them again - but apparently Dell's products and service have greatly declined in those years I began having issues with my new laptop the 4th time I logged onto it, when it froze up and refused to function I contacted Dell for assistance, asking immediately for a replacement as I was alarmed that I was already having issues with my new computer The customer service representative informed that I could not have a replacement as I was just a few days outside the 30-day window for return The service rep completely wiped the computer of all software and reinstalled it, a process that kept me on the phone with him for hours I continued to have operational issues, and contacted Dell twice more in the following few months Each time I requested a replacement and asked to speak to a
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
I placed an order with Dell on 11/03/(order# [redacted] ), and was charged for shipping and it should have been freeI called Dell that same day and was told that once order shipped they would refund my $shipping chargeSince that day every time I speak with someone at Dell they tell me they have a computer system problem and the can't refund me until it's fixedI know that a company the size of Dell will not have a problem in their system this long.I called them today and i'm being told the same thingNeed help in getting my refund
01/31/purchase Dell Inspiron Series Laptop for $from Office Depot Store [redacted] Year warranty on Laptop purchased Express Service Code: 03/04/Laptop not working--returned to Dell Dell Resolution Center sent Laptop back to me indicating the following repair was made: Main Logic Board Replaced 10/31/Laptop not working Spoke with [redacted] at Dell Support [redacted] mailed me a Memory Board and instructed me how to do the repair myself with the new Memory Board 02/03/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 02/14/indicating the following repair was made: Cables replaced and LCD Panel Replaced 04/02/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 04/14/indicating the following repair was made: Main Logic Board Replaced Palmrest replacedOperating System Reinstall Driver Installed 04/25/ [redacted] an
On black Friday I ordered a laptop computer from Dell.comI told the salesman ( [redacted] ) that I wanted a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 1TB Hard Drive - Black Model: I3558-5501BLKSKU: He said fine we have that and I asked if it was at the same price as [redacted] sells it for he said yes he even knew what there regular price was and then he went on to say that their deal was better because it even had a better display that theirs had the HD+ and [redacted] ***'s had the HD-and that the Black Friday price was $ So I told him I wanted it and he went ahead an processed my paymentSo Monday came and I received it but the only thing is it wasn't the computer I had asked for/the one that [redacted] said they hadThey sent me one with a Intel Core iprocessor, which is substandard to what I asked forI have been going round and round with Dell's customer service and they will not exchange it for the one I was quoted I would get
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $ Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
I purchased a dell computer in with adobe on the computer adobe came out with a new update which wiped my adobe off my computer I reached out to adobe, which stated dell has the serial number codes I need to reinstall the program dell is telling me I did not purchase, but I asked to show me charged for it and have no response I advised them I would be filing a complaint to clear this matter up its been months and as not been resolved
The dell Inspiron Laptop I bought from the Microsoft store has the same issue described in the forum [redacted] Dell is not honoring the warranty claiming accidental damageWent through the support desk for more than hours and still they dont acknowledge this is a design issue
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
I placed an order to purchase a LG TV weeks ago, but after waiting for weeks they didn't release this order to me, or I get any confirmation email/shipping email from this eitherI tried to contact them several times, they just transferred me to different dept, and nobody can give me a clear answer about the issue of my orderAnd then I request cancel itAnd they told me they can't do the cancellation at this time, and the customer representative ask me about the SSN to do the order check! It's ridiculous!!!! The problem is I didn't get the TV, and I can't get my money back eitherI paid with the Dell's egift card, and they charged me all the money without any balance thereI request them to ship my order, or refund my money!!!! Order Info Order Date: 10/07/ Dell Purchase ID: [redacted] Payment Info Dell Gift Card - FLEXCACHE Subtotal: $ Order Level Promotion: -$ Shipping & Handling: $ Sales Tax: $ Total Amount: $ Order D
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
We paid Dell for a "Next Business Day" warranty The system failed within the warranty period It has been a full week, and they still do not know when they will be out to fix it
I purchased an extended warranty and service contract with Dell that will be valid until late My computer stopped working after I downloaded a Dell bios driver and it also had a faulty tracking pad that I asked them to fixThe Dell customer service told me that since the problem was caused by Dell as a result of the Bios driver upgrade, they would overnight a package to me, pay for me to overnight the package containing my computer, and then fix in three to five daysIt has been almost three weeks since the problem occurred and two weeks since I sent my computer to DellFirst, they had a delay because they needed to order a part and that part took five days to orderNow they have put a hold on my computer until I contact them because supposedly the repair is outside the coverage of my warrantyI believe this is incorrect, but no one is able to tell me what the repair isEvery time I call, I simply get transferred aroundI got an email saying they will hold my computer unti
Hi bought a Desktop order ID [redacted] that product never got to me per FEDEX I signed for it but who signed the package when no one was home they don't have anything and I don't have the product I contacted Dell they want me to file a police report that was stolen I wasn't stolen I was never delivered they require a sign confirmation that no one can provide I am contacting dell only reply I am getting a automated reply they will contact me in hours nothing else No further contact from them that big of company is telling to lie to police that's a shame I have all the email sent from them if needed and proof I was at work when they say I was home and signed for this
I ordered two computers from Dell.com One computer - the screen keeps going black on The other one - I did a "Dell Update" on and now can not reboot my computer I have tried to work with technical support to get the issue resolved and that doesn't work The computers do not function properly and one can't even be used at all since it won't reboot The company ended a chat session with me while I was trying to get the issue resolved and then today the lady I talked to wouldn't even listen to me when I was trying to explain the situation to her
Hi I ordered a laptop and I paid for express shipping and it said I would receive June 28th-July 2nd since I have a flight on the 3rd this would be perfect but it’s been days and I haven’t even got it shipped it’s been on comfirm for the past days and for the first two days I’ve been calling customer support but there no help, either they hang up or say it’s been shipped today every single time I call and I don’t accept the lies that they tel there customers with shipping and long processing times, and choose to give off information instead
I've transferred my warranty ownership to Mr [redacted] at [redacted] in [redacted] **He started having problems with his computer that I originally owned and now he says on August 21, that there is no record of warranty transfer or history of the laptopService Tag is [redacted] I've received email from Dell on June that warranty transfer was success
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work Then the keyboard started acting upI finally had to send it in to be fixed Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
Bought a laptop ALIENWARE Rthat was returned previously by a customer at bestbuy store Tried to register the laptop to get Dell warranty service Denied online because the laptop was registered to the 1st person who bought the laptop that returned to bestbuy Dell says to talk back to bestbuy to get the previous information of the customer Bestbuy says they can't get the previous information of customer Dell can't release current customer information / change the information even thought I'm the owner of the laptop
I purchased a customized laptop from Dell about months ago, at a cost of approximately $ My previous Dell laptop had lasted years without any issues, which is why I cast my loyalty with them again - but apparently Dell's products and service have greatly declined in those years I began having issues with my new laptop the 4th time I logged onto it, when it froze up and refused to function I contacted Dell for assistance, asking immediately for a replacement as I was alarmed that I was already having issues with my new computer The customer service representative informed that I could not have a replacement as I was just a few days outside the 30-day window for return The service rep completely wiped the computer of all software and reinstalled it, a process that kept me on the phone with him for hours I continued to have operational issues, and contacted Dell twice more in the following few months Each time I requested a replacement and asked to speak to a
I placed an order with Dell online on 10/16/ The order arrived promptly on 10/19/from FedEx There was no damage to the box; it was in "as new" condition Upon opening the box I found no issue with the packaging; everything seemed in order When I removed the laptop from the protective bag I notice the laptop was curved in an odd manner, but thought it might just be part of a new design However, when I opened the laptop I found that the entire unit was bent as though placed between two bricks and stepped upon This unit was place in the box like this I have photographed the packaging as documentation I directly called Dell support and had a genuinely good conversation with the service repto complete a Service RequestThe service rep assured me that the factory would be able to quickly replace this with a similar or better unit and it should only take hours or so This service request was completed on 10/19/at 10:am Since then I have received no furt
I placed an order with Dell on 11/03/(order# [redacted] ), and was charged for shipping and it should have been freeI called Dell that same day and was told that once order shipped they would refund my $shipping chargeSince that day every time I speak with someone at Dell they tell me they have a computer system problem and the can't refund me until it's fixedI know that a company the size of Dell will not have a problem in their system this long.I called them today and i'm being told the same thingNeed help in getting my refund
01/31/purchase Dell Inspiron Series Laptop for $from Office Depot Store [redacted] Year warranty on Laptop purchased Express Service Code: 03/04/Laptop not working--returned to Dell Dell Resolution Center sent Laptop back to me indicating the following repair was made: Main Logic Board Replaced 10/31/Laptop not working Spoke with [redacted] at Dell Support [redacted] mailed me a Memory Board and instructed me how to do the repair myself with the new Memory Board 02/03/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 02/14/indicating the following repair was made: Cables replaced and LCD Panel Replaced 04/02/Laptop not working Returned to Dell Dell Resolution Center sent Laptop back to me 04/14/indicating the following repair was made: Main Logic Board Replaced Palmrest replacedOperating System Reinstall Driver Installed 04/25/ [redacted] an
On black Friday I ordered a laptop computer from Dell.comI told the salesman ( [redacted] ) that I wanted a Dell - Inspiron 15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 1TB Hard Drive - Black Model: I3558-5501BLKSKU: He said fine we have that and I asked if it was at the same price as [redacted] sells it for he said yes he even knew what there regular price was and then he went on to say that their deal was better because it even had a better display that theirs had the HD+ and [redacted] ***'s had the HD-and that the Black Friday price was $ So I told him I wanted it and he went ahead an processed my paymentSo Monday came and I received it but the only thing is it wasn't the computer I had asked for/the one that [redacted] said they hadThey sent me one with a Intel Core iprocessor, which is substandard to what I asked forI have been going round and round with Dell's customer service and they will not exchange it for the one I was quoted I would get
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $ Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
I purchased a dell computer in with adobe on the computer adobe came out with a new update which wiped my adobe off my computer I reached out to adobe, which stated dell has the serial number codes I need to reinstall the program dell is telling me I did not purchase, but I asked to show me charged for it and have no response I advised them I would be filing a complaint to clear this matter up its been months and as not been resolved
The dell Inspiron Laptop I bought from the Microsoft store has the same issue described in the forum [redacted] Dell is not honoring the warranty claiming accidental damageWent through the support desk for more than hours and still they dont acknowledge this is a design issue
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
I placed an order to purchase a LG TV weeks ago, but after waiting for weeks they didn't release this order to me, or I get any confirmation email/shipping email from this eitherI tried to contact them several times, they just transferred me to different dept, and nobody can give me a clear answer about the issue of my orderAnd then I request cancel itAnd they told me they can't do the cancellation at this time, and the customer representative ask me about the SSN to do the order check! It's ridiculous!!!! The problem is I didn't get the TV, and I can't get my money back eitherI paid with the Dell's egift card, and they charged me all the money without any balance thereI request them to ship my order, or refund my money!!!! Order Info Order Date: 10/07/ Dell Purchase ID: [redacted] Payment Info Dell Gift Card - FLEXCACHE Subtotal: $ Order Level Promotion: -$ Shipping & Handling: $ Sales Tax: $ Total Amount: $ Order D
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
We paid Dell for a "Next Business Day" warranty The system failed within the warranty period It has been a full week, and they still do not know when they will be out to fix it
I purchased an extended warranty and service contract with Dell that will be valid until late My computer stopped working after I downloaded a Dell bios driver and it also had a faulty tracking pad that I asked them to fixThe Dell customer service told me that since the problem was caused by Dell as a result of the Bios driver upgrade, they would overnight a package to me, pay for me to overnight the package containing my computer, and then fix in three to five daysIt has been almost three weeks since the problem occurred and two weeks since I sent my computer to DellFirst, they had a delay because they needed to order a part and that part took five days to orderNow they have put a hold on my computer until I contact them because supposedly the repair is outside the coverage of my warrantyI believe this is incorrect, but no one is able to tell me what the repair isEvery time I call, I simply get transferred aroundI got an email saying they will hold my computer unti
Hi bought a Desktop order ID [redacted] that product never got to me per FEDEX I signed for it but who signed the package when no one was home they don't have anything and I don't have the product I contacted Dell they want me to file a police report that was stolen I wasn't stolen I was never delivered they require a sign confirmation that no one can provide I am contacting dell only reply I am getting a automated reply they will contact me in hours nothing else No further contact from them that big of company is telling to lie to police that's a shame I have all the email sent from them if needed and proof I was at work when they say I was home and signed for this
I ordered two computers from Dell.com One computer - the screen keeps going black on The other one - I did a "Dell Update" on and now can not reboot my computer I have tried to work with technical support to get the issue resolved and that doesn't work The computers do not function properly and one can't even be used at all since it won't reboot The company ended a chat session with me while I was trying to get the issue resolved and then today the lady I talked to wouldn't even listen to me when I was trying to explain the situation to her
Hi I ordered a laptop and I paid for express shipping and it said I would receive June 28th-July 2nd since I have a flight on the 3rd this would be perfect but it’s been days and I haven’t even got it shipped it’s been on comfirm for the past days and for the first two days I’ve been calling customer support but there no help, either they hang up or say it’s been shipped today every single time I call and I don’t accept the lies that they tel there customers with shipping and long processing times, and choose to give off information instead
I've transferred my warranty ownership to Mr [redacted] at [redacted] in [redacted] **He started having problems with his computer that I originally owned and now he says on August 21, that there is no record of warranty transfer or history of the laptopService Tag is [redacted] I've received email from Dell on June that warranty transfer was success
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work Then the keyboard started acting upI finally had to send it in to be fixed Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!