I placed an order with Dell on 11/03/(order# [redacted] ), and was charged for shipping and it should have been freeI called Dell that same day and was told that once order shipped they would refund my $shipping chargeSince that day every time I speak with someone at Dell they tell me they have a computer system problem and the can't refund me until it's fixedI know that a company the size of Dell will not have a problem in their system this long.I called them today and i'm being told the same thingNeed help in getting my refund
Multiple Issues Shipping/Handling and customer service related to shipment of order no received item on 12/in a damaged box The item was shipped in same box laptop comes inno additional packaging etcAfter reviewing Dell's return policy, I did not immediately submit return authorization request but I did take pictures of damaged boxOn 12/contacted dell advanced solutions regarding issues, no response On 12/submitted a request to dell support Request #: [redacted] regarding shipping issue and how to return and make sure I don't receive a restocking fee for an item damaged in transit due to poor packaging and also due to issues with customer service related to my original Revdex.com I never received a responseInstead of answering the complaint, it was just closed Contacted the original Dell rep who assisted Revdex.com complaint listed below [redacted] and provided him with the photos of shipment He responded only to say that the original complaint is close
I purchased a dell computer n MayI had trouble with the computerIt was very slowTheir service support advised for me to get a different one that was suppose to be better and more speed The computer is for personal/general useNothing fancy I have had continued problems with the 2nd computer as well and have spent numerous hours on the phone with customer service and technical support They even logged into the computer and did things they said would fix it Not only was the computer not fixed but my administrator name changed to someone who has never been on this computer I have asked for a refund or for a computer that works and have not received any help This evening I have already been on the phone with technical support for over an 1hr an half and still have no resolution I am very disappointed and at this point just want a refund The computer freezes up, looses internet service constantly (and I have another computer cushions away with service the router i
The dell Inspiron Laptop I bought from the Microsoft store has the same issue described in the forum [redacted] Dell is not honoring the warranty claiming accidental damageWent through the support desk for more than hours and still they dont acknowledge this is a design issue
ordered a laptop from dellwhen I got it, it would not come oncalled dell support and after he walked us through several steps,it would not come onthe techtold us we needed a new, not rebuilt laptopI returned my lp(laptop) and expected my new one in as many days as what I got my first oneit took weeks to getI called several times and was told there was a short in parts, a click in the system and they cancelled my orderbut did not credit my cardhad to reorderthe girl at dell support finally told me they had worked on it-that's why it took so longit took 2-days to get my first onemy lp they sent me still is not rightit acts funny and a tech told me it was funny actingit does not work rightnow, they want to have me send it back for them to work on againI say no-I can not trust them and after all the problems I don't want to do business with themafraid I will not get a reliable lp
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
I Bought Dell Laptop for business Accounting on December sales From [redacted] Canada and opened it some times in Jan , it was too slow, try to diagnose by Software in PC and on-line, Never pass Hard drive , In task manager is always 100% usage, Show it to friend who knows more about computer and he suggested hard drive has problem, Took it to [redacted] and they look at it and had same idea , however because it was pass month they wouldn't fix it or took it back, Came home made phone call to dell and was on it for 2-hours, some one on-line check everything and format whole thing, and admit it has problem but it is windows problem not Hard drive and I have to wait until next windows update, Really!!! I bought new laptop and that is my answer, I took it back to [redacted] and they laughing t the answer I got from Dell technician, I called again and ask to talk to supervisor since I didn't want to go to 2-hours of chat and on-line fix ( which was useless) , put me on hold for min an
I ordered two Dell Inspiron gaming system laptops from a salesman (Sean Guion) over the phone on 12/19/with a guaranteed delivery date of 12/22/I verified on the Dell website while speaking to the salesman (Sean Guion) that we ordered an item from the list of laptops that had a guaranteed delivery date of 12/22/Later that day after I ordered the items I went online just to check the status of the order and nothing showed up when I logged into the website so I contacted customer service and they did something on there end and then the orders showed up on the status pageThat's when I noticed that the one of the laptops would not arrive till 12/28/This made me call back the salesman that had entered my order to verify why it would not be here by 12/22/He checked the status and assured me that the order would be there by 12/22/I logged in again later that evening to re-check the status of the order and noticed that it still had not changed so I contacted customer service (During my 16th wedding anniversary dinner) again and spoke to Satyapriya Mishra who informed me that my order was delayed but he would enter an expedited request (958496344) to get it to me by 12/25/Well it did not arrive by 12/25/so I was forced to see the GREAT Disappointment and sadness on my son's face when his brother got his laptop but he did not get his but I told him that he should receive it by 12/28/according to the another customer service I spoke to on 12/22/Now we get to 12/26/and my order status changed to a delivery date of 01/03/which caused me to call customer service again and ask why the date was pushed back again and he claimed there was a parts shortage which I then asked to speak to a supervisor after a minute hold he picked up the phone on his end and HUNG UP ON ME!!!!! I called back again and the next person said that there was nothing they could do but try and get the order her by 12/28/and no one can guarantee a delivery date but I pointed out to her if you go on their website today that the same computer I ordered has an option for the laptop to be delivered by 12/28/(I have pictures of the website with the date and time)My question then was how can I order the same laptop today from your website with an arrive by date of 12/28/but the one I ordered on 12/19/not get here by the 12/28/So once again I asked to speak to a supervisor and of course none were available and once again I was told no one can guarantee a delivery date but the website still stated if you order today by 2:00PM CST that you will get the laptop by 12/28/I tried several times during these conversations with them to negotiate that if they could not get the gaming laptop I ordered to me at least by 12/28/to find one that was comparable to it or upgrade to a different gaming laptop that could be delivered by 12/28/but of course all they wanted to do was give me a $discount on my orderThis whole ordeal with this order was very frustrating and emotionally draining and then to top it off with being HUNG UP on by there customer service representative was UNACCEPTABLE! It was AWFUL to have to see my son's face Christmas morning having to watch his brother open his laptop and him not get to open his but to see a smile come back when I let him know his would be here by 12/28/I believe that when a company guarantees delivery that they should stand by that guarantee and if they can't they should try to at a minimum compensate the customer! If you can't stand by what your company guarantees then what good is a guarantee!
I purchased a customized laptop from Dell about months ago, at a cost of approximately $ My previous Dell laptop had lasted years without any issues, which is why I cast my loyalty with them again - but apparently Dell's products and service have greatly declined in those years I began having issues with my new laptop the 4th time I logged onto it, when it froze up and refused to function I contacted Dell for assistance, asking immediately for a replacement as I was alarmed that I was already having issues with my new computer The customer service representative informed that I could not have a replacement as I was just a few days outside the 30-day window for return The service rep completely wiped the computer of all software and reinstalled it, a process that kept me on the phone with him for hours I continued to have operational issues, and contacted Dell twice more in the following few months Each time I requested a replacement and asked to speak to a
I placed an order for simple ink from Dell [redacted] My cr is [redacted] I am a small business owner and have been using Dell for more than years I have never had problems like I have encountered this past order I originally placed an order for cyan ink via the website www.Dell.com The original order was placed Nov 16/order number [redacted] The order was shipped to my home by a delivery service but the delivery notice was placed on the front door of the home which we do not use often especially in colder months and besides this we had a loved one sick in hospital at that time I noticed the delivery notice and attempted to divert the ink being returned to Dell I called Dell on Dec 4/and waited over 45mins until I could speak with someone I am a small business so attempts to transfer me to another dept failed as I was hung up on over the phone I called back and had to wait extended period of time again before I could speak with someone I was extr
They had this deal running when I started my semester if you got one of their laptops that you get 100$ backWell when I received my 100$ check the computer all of a sudden stopped workingI called their customer support and long story short to fix it over the phone it will be $The check hasn't even gone through my account and all I have in there is my gas money for the week and as a student the laptop is pretty much my life line
I placed an order to purchase a LG TV weeks ago, but after waiting for weeks they didn't release this order to me, or I get any confirmation email/shipping email from this eitherI tried to contact them several times, they just transferred me to different dept, and nobody can give me a clear answer about the issue of my orderAnd then I request cancel itAnd they told me they can't do the cancellation at this time, and the customer representative ask me about the SSN to do the order check! It's ridiculous!!!! The problem is I didn't get the TV, and I can't get my money back eitherI paid with the Dell's egift card, and they charged me all the money without any balance thereI request them to ship my order, or refund my money!!!! Order Info Order Date: 10/07/ Dell Purchase ID: [redacted] Payment Info Dell Gift Card - FLEXCACHE Subtotal: $ Order Level Promotion: -$ Shipping & Handling: $ Sales Tax: $ Total Amount: $ Order D
We purchased a laptop for my wife back about 2-years ago (at [redacted] of [redacted] , **, near where we were at training a the time)The product was a Dell Inspiron (an inexpensive little laptop my wife uses daily as her main computer) Recently I decided to upgrade my wife's laptop to an SSD drive, which would increase performance and speedI have around years of professional experience in computers, ranging from system building, network administration, and application developmentI understand laptop and desktop hardware well, as I even had a system building business at the age of When I began to install the device I noticed (2-3) that several screws were not installed properly, and sitting between the hard drive and the motherboardThe screw mounts were stripped, and not usableIt was obvious that it had been this way during the entire time of the ownership of the product, and was done before we purchased itIt might have been that [redacted] did an after mark
Dell computers I have wasted many hours talking to dell support and I still have a major problem with my computer I want it replaced because they just can't fix it It has been weeks And I can't get to dell Corp office because I get a foreign voice that can't help me I have paid extended Warrenty ***
I've transferred my warranty ownership to Mr [redacted] at [redacted] in [redacted] **He started having problems with his computer that I originally owned and now he says on August 21, that there is no record of warranty transfer or history of the laptopService Tag is [redacted] I've received email from Dell on June that warranty transfer was success
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
I ordered two computers from Dell.com One computer - the screen keeps going black on The other one - I did a "Dell Update" on and now can not reboot my computer I have tried to work with technical support to get the issue resolved and that doesn't work The computers do not function properly and one can't even be used at all since it won't reboot The company ended a chat session with me while I was trying to get the issue resolved and then today the lady I talked to wouldn't even listen to me when I was trying to explain the situation to her
I purchased an extended warranty and service contract with Dell that will be valid until late My computer stopped working after I downloaded a Dell bios driver and it also had a faulty tracking pad that I asked them to fixThe Dell customer service told me that since the problem was caused by Dell as a result of the Bios driver upgrade, they would overnight a package to me, pay for me to overnight the package containing my computer, and then fix in three to five daysIt has been almost three weeks since the problem occurred and two weeks since I sent my computer to DellFirst, they had a delay because they needed to order a part and that part took five days to orderNow they have put a hold on my computer until I contact them because supposedly the repair is outside the coverage of my warrantyI believe this is incorrect, but no one is able to tell me what the repair isEvery time I call, I simply get transferred aroundI got an email saying they will hold my computer unti
I have never ever worked with such a big established company that has handled buisness this bad They have transfered me like times every department claiming that my issue was not theirs and was another departments They placed my order on hold even though they have my ss number driverse license number, mothers maiden name, address However they ran some old database and want some land line number from some previous address Also their customer service is FFF rated they can't talk good english some of them and they dont' know how to resolve an issue instead they just keep transfering I will do everything I can do promote every other c company then dell from now on I wish they could understand how terrible their service is and do anything to get you to a us department who could actually solve a simple problem
I placed an order with Dell on 11/03/(order# [redacted] ), and was charged for shipping and it should have been freeI called Dell that same day and was told that once order shipped they would refund my $shipping chargeSince that day every time I speak with someone at Dell they tell me they have a computer system problem and the can't refund me until it's fixedI know that a company the size of Dell will not have a problem in their system this long.I called them today and i'm being told the same thingNeed help in getting my refund
Multiple Issues Shipping/Handling and customer service related to shipment of order no received item on 12/in a damaged box The item was shipped in same box laptop comes inno additional packaging etcAfter reviewing Dell's return policy, I did not immediately submit return authorization request but I did take pictures of damaged boxOn 12/contacted dell advanced solutions regarding issues, no response On 12/submitted a request to dell support Request #: [redacted] regarding shipping issue and how to return and make sure I don't receive a restocking fee for an item damaged in transit due to poor packaging and also due to issues with customer service related to my original Revdex.com I never received a responseInstead of answering the complaint, it was just closed Contacted the original Dell rep who assisted Revdex.com complaint listed below [redacted] and provided him with the photos of shipment He responded only to say that the original complaint is close
I purchased a dell computer n MayI had trouble with the computerIt was very slowTheir service support advised for me to get a different one that was suppose to be better and more speed The computer is for personal/general useNothing fancy I have had continued problems with the 2nd computer as well and have spent numerous hours on the phone with customer service and technical support They even logged into the computer and did things they said would fix it Not only was the computer not fixed but my administrator name changed to someone who has never been on this computer I have asked for a refund or for a computer that works and have not received any help This evening I have already been on the phone with technical support for over an 1hr an half and still have no resolution I am very disappointed and at this point just want a refund The computer freezes up, looses internet service constantly (and I have another computer cushions away with service the router i
The dell Inspiron Laptop I bought from the Microsoft store has the same issue described in the forum [redacted] Dell is not honoring the warranty claiming accidental damageWent through the support desk for more than hours and still they dont acknowledge this is a design issue
ordered a laptop from dellwhen I got it, it would not come oncalled dell support and after he walked us through several steps,it would not come onthe techtold us we needed a new, not rebuilt laptopI returned my lp(laptop) and expected my new one in as many days as what I got my first oneit took weeks to getI called several times and was told there was a short in parts, a click in the system and they cancelled my orderbut did not credit my cardhad to reorderthe girl at dell support finally told me they had worked on it-that's why it took so longit took 2-days to get my first onemy lp they sent me still is not rightit acts funny and a tech told me it was funny actingit does not work rightnow, they want to have me send it back for them to work on againI say no-I can not trust them and after all the problems I don't want to do business with themafraid I will not get a reliable lp
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
I Bought Dell Laptop for business Accounting on December sales From [redacted] Canada and opened it some times in Jan , it was too slow, try to diagnose by Software in PC and on-line, Never pass Hard drive , In task manager is always 100% usage, Show it to friend who knows more about computer and he suggested hard drive has problem, Took it to [redacted] and they look at it and had same idea , however because it was pass month they wouldn't fix it or took it back, Came home made phone call to dell and was on it for 2-hours, some one on-line check everything and format whole thing, and admit it has problem but it is windows problem not Hard drive and I have to wait until next windows update, Really!!! I bought new laptop and that is my answer, I took it back to [redacted] and they laughing t the answer I got from Dell technician, I called again and ask to talk to supervisor since I didn't want to go to 2-hours of chat and on-line fix ( which was useless) , put me on hold for min an
I ordered two Dell Inspiron gaming system laptops from a salesman (Sean Guion) over the phone on 12/19/with a guaranteed delivery date of 12/22/I verified on the Dell website while speaking to the salesman (Sean Guion) that we ordered an item from the list of laptops that had a guaranteed delivery date of 12/22/Later that day after I ordered the items I went online just to check the status of the order and nothing showed up when I logged into the website so I contacted customer service and they did something on there end and then the orders showed up on the status pageThat's when I noticed that the one of the laptops would not arrive till 12/28/This made me call back the salesman that had entered my order to verify why it would not be here by 12/22/He checked the status and assured me that the order would be there by 12/22/I logged in again later that evening to re-check the status of the order and noticed that it still had not changed so I contacted customer service (During my 16th wedding anniversary dinner) again and spoke to Satyapriya Mishra who informed me that my order was delayed but he would enter an expedited request (958496344) to get it to me by 12/25/Well it did not arrive by 12/25/so I was forced to see the GREAT Disappointment and sadness on my son's face when his brother got his laptop but he did not get his but I told him that he should receive it by 12/28/according to the another customer service I spoke to on 12/22/Now we get to 12/26/and my order status changed to a delivery date of 01/03/which caused me to call customer service again and ask why the date was pushed back again and he claimed there was a parts shortage which I then asked to speak to a supervisor after a minute hold he picked up the phone on his end and HUNG UP ON ME!!!!! I called back again and the next person said that there was nothing they could do but try and get the order her by 12/28/and no one can guarantee a delivery date but I pointed out to her if you go on their website today that the same computer I ordered has an option for the laptop to be delivered by 12/28/(I have pictures of the website with the date and time)My question then was how can I order the same laptop today from your website with an arrive by date of 12/28/but the one I ordered on 12/19/not get here by the 12/28/So once again I asked to speak to a supervisor and of course none were available and once again I was told no one can guarantee a delivery date but the website still stated if you order today by 2:00PM CST that you will get the laptop by 12/28/I tried several times during these conversations with them to negotiate that if they could not get the gaming laptop I ordered to me at least by 12/28/to find one that was comparable to it or upgrade to a different gaming laptop that could be delivered by 12/28/but of course all they wanted to do was give me a $discount on my orderThis whole ordeal with this order was very frustrating and emotionally draining and then to top it off with being HUNG UP on by there customer service representative was UNACCEPTABLE! It was AWFUL to have to see my son's face Christmas morning having to watch his brother open his laptop and him not get to open his but to see a smile come back when I let him know his would be here by 12/28/I believe that when a company guarantees delivery that they should stand by that guarantee and if they can't they should try to at a minimum compensate the customer! If you can't stand by what your company guarantees then what good is a guarantee!
I purchased a customized laptop from Dell about months ago, at a cost of approximately $ My previous Dell laptop had lasted years without any issues, which is why I cast my loyalty with them again - but apparently Dell's products and service have greatly declined in those years I began having issues with my new laptop the 4th time I logged onto it, when it froze up and refused to function I contacted Dell for assistance, asking immediately for a replacement as I was alarmed that I was already having issues with my new computer The customer service representative informed that I could not have a replacement as I was just a few days outside the 30-day window for return The service rep completely wiped the computer of all software and reinstalled it, a process that kept me on the phone with him for hours I continued to have operational issues, and contacted Dell twice more in the following few months Each time I requested a replacement and asked to speak to a
I placed an order for simple ink from Dell [redacted] My c
r is [redacted] I am a small business owner and have been using Dell for more than years I have never had problems like I have encountered this past order I originally placed an order for cyan ink via the website www.Dell.com The original order was placed Nov 16/order number [redacted] The order was shipped to my home by a delivery service but the delivery notice was placed on the front door of the home which we do not use often especially in colder months and besides this we had a loved one sick in hospital at that time I noticed the delivery notice and attempted to divert the ink being returned to Dell I called Dell on Dec 4/and waited over 45mins until I could speak with someone I am a small business so attempts to transfer me to another dept failed as I was hung up on over the phone I called back and had to wait extended period of time again before I could speak with someone I was extr
They had this deal running when I started my semester if you got one of their laptops that you get 100$ backWell when I received my 100$ check the computer all of a sudden stopped workingI called their customer support and long story short to fix it over the phone it will be $The check hasn't even gone through my account and all I have in there is my gas money for the week and as a student the laptop is pretty much my life line
I placed an order to purchase a LG TV weeks ago, but after waiting for weeks they didn't release this order to me, or I get any confirmation email/shipping email from this eitherI tried to contact them several times, they just transferred me to different dept, and nobody can give me a clear answer about the issue of my orderAnd then I request cancel itAnd they told me they can't do the cancellation at this time, and the customer representative ask me about the SSN to do the order check! It's ridiculous!!!! The problem is I didn't get the TV, and I can't get my money back eitherI paid with the Dell's egift card, and they charged me all the money without any balance thereI request them to ship my order, or refund my money!!!! Order Info Order Date: 10/07/ Dell Purchase ID: [redacted] Payment Info Dell Gift Card - FLEXCACHE Subtotal: $ Order Level Promotion: -$ Shipping & Handling: $ Sales Tax: $ Total Amount: $ Order D
We purchased a laptop for my wife back about 2-years ago (at [redacted] of [redacted] , **, near where we were at training a the time)The product was a Dell Inspiron (an inexpensive little laptop my wife uses daily as her main computer) Recently I decided to upgrade my wife's laptop to an SSD drive, which would increase performance and speedI have around years of professional experience in computers, ranging from system building, network administration, and application developmentI understand laptop and desktop hardware well, as I even had a system building business at the age of When I began to install the device I noticed (2-3) that several screws were not installed properly, and sitting between the hard drive and the motherboardThe screw mounts were stripped, and not usableIt was obvious that it had been this way during the entire time of the ownership of the product, and was done before we purchased itIt might have been that [redacted] did an after mark
Dell computers I have wasted many hours talking to dell support and I still have a major problem with my computer I want it replaced because they just can't fix it It has been weeks And I can't get to dell Corp office because I get a foreign voice that can't help me I have paid extended Warrenty ***
I've transferred my warranty ownership to Mr [redacted] at [redacted] in [redacted] **He started having problems with his computer that I originally owned and now he says on August 21, that there is no record of warranty transfer or history of the laptopService Tag is [redacted] I've received email from Dell on June that warranty transfer was success
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
I ordered two computers from Dell.com One computer - the screen keeps going black on The other one - I did a "Dell Update" on and now can not reboot my computer I have tried to work with technical support to get the issue resolved and that doesn't work The computers do not function properly and one can't even be used at all since it won't reboot The company ended a chat session with me while I was trying to get the issue resolved and then today the lady I talked to wouldn't even listen to me when I was trying to explain the situation to her
I purchased an extended warranty and service contract with Dell that will be valid until late My computer stopped working after I downloaded a Dell bios driver and it also had a faulty tracking pad that I asked them to fixThe Dell customer service told me that since the problem was caused by Dell as a result of the Bios driver upgrade, they would overnight a package to me, pay for me to overnight the package containing my computer, and then fix in three to five daysIt has been almost three weeks since the problem occurred and two weeks since I sent my computer to DellFirst, they had a delay because they needed to order a part and that part took five days to orderNow they have put a hold on my computer until I contact them because supposedly the repair is outside the coverage of my warrantyI believe this is incorrect, but no one is able to tell me what the repair isEvery time I call, I simply get transferred aroundI got an email saying they will hold my computer unti
I have never ever worked with such a big established company that has handled buisness this bad They have transfered me like times every department claiming that my issue was not theirs and was another departments They placed my order on hold even though they have my ss number driverse license number, mothers maiden name, address However they ran some old database and want some land line number from some previous address Also their customer service is FFF rated they can't talk good english some of them and they dont' know how to resolve an issue instead they just keep transfering I will do everything I can do promote every other c company then dell from now on I wish they could understand how terrible their service is and do anything to get you to a us department who could actually solve a simple problem