On November 22, I ordered a computer and opened a line of credit with Dell.I received confirmation that the computer would be delivered on November 30, 2018, it never arrivedI then contacted FedEx and was given a complaint number and told the package could not be locatedI then contacted Dell and was told day after day, to give them 24yrsto investigateDell refuses to reship the order to us and we aren't able to cancel eitherLast Friday we were also told a lie that they would expedite the order by 430pmI've never dealt with anything like this beforeWe are left in limbo while Dell fights with FedEx
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
I purchased a Dell Series All In One Computer September There is a year repair or replace warrantySince new I've had serious display problemsDell tried to help me by email and phone calls, but after much wasted time reinstalling windows, updating drivers, running diagnostics, making arrangements for technicians to call me to arrange visits for on-sight repair only to be stood up and ignored, I finally was able to get them to allow me to ship the computer to them for repairHowever weeks later I received it back unrepaired I've been trying for weeks now to try to get them to replace it since they were unable to repair it However, they refuse, citing their day return policy (which is ridiculous since a return policy has nothing to do with product warranty)Every time I insisted they replace the computer, their representative sent me a copy of their warranty and their day return policy, telling me I'm not entitled to a replacement
I have never been so frustrated about getting a technician out to my house to fix my computerOn April 17th, I purchased an extended warranty plan to cover all parts and for a technician to come out next day I recently spoke with [redacted] from India on May 14th about issues I was having with my Dell computer Computer keeps saying I have a driver issueWhen I try to resolve it, it goes away for an hour and then comes back My touchpad is lagging and is not working properlyThe cursor keeps moving everyone on the screen and not where I need to type at My screen keeps flickering and going out sporadically When I spoke with him, he did over tests on my computer that had nothing to do with the issue I was havingI also troubleshooted the issue myself before calling Dell and the issue was not resolvedI spent hour on the phone with this representative as he took over my computerNow my laptop appears to be working worse than what it was before after
I have been a loyal Dell customer for over years-- I am Grad student and a teacher, so computers are a way of life for meThe very first computer that I bought new was a Dell, and that was eight years agoIt was amazing! It lasted strong until six months agoThen all of a sudden the mouse pad stopped workingIt could have been worse, and it was time for me to purchase a new computer As I said, I have used Dell products for years, so my first inclination was to purchase another; which I didThe customer service was not the best especially because they lacked the knowledge of the computersHowever, I lack the knowledge too so that is not my complaint Earlier this week, I was looking through the Dell catalog and I noticed the same computer going for $less than what I paid forI thought, is this the exact same computer? Does mine have a better processor? Is there a way I could get a refund? So I decided to call Dell to get answers Well, I was on the phone for hours, talked to eight different people and was transferred to the automated call center a dozen times, and still no answerEvery person that I spoke to transferred me to another personI went from representative to sales, to customer support to sales, to automatic answering service to another person, to another automatic call center to salesI do not exaggerate I spoke with eight different peopleIt was frustrating! I strongly feel that they were screwing with me for funI assume that it was the same call center because every time a new person answered the phone I heard the same background noise After the last attempt to be transferred they once again sent me to the automated system, so I just gave upMy questions were still unresolvedSo, I decided to find them on twitter and I received an instant reply to private message themLittle help that wasTheir response was "Unfortunately we will not be able to help you with the current market price of the order nor do we have a mechanism to check it" I called at 12pm and it is now 4:17pmI just want to know how much my computer is selling forI have worked in the customer service industry for yearsI would never treat a person that way
I bought a software from dell, on November 11, so far I did not get the software, the order number is [redacted] and the dell locker number is [redacted] Would you please help me to get the refund
I used to be a VERY loyal Alienware client, but after I spent $on a new Alienware in July and received a defective product and all the bad customer services I got, I don't believe I sill am I placed an order for an Alienware at the end of June and received it around 10th of July, costed me appx$I did't use it much because I was super busy that time (taking courses in the summer also need to house hunting and move, you know the headaches of moving.) I used the laptop only at home and mainly for work and study purposesThe only game I ran on it was League of Legends and it is not even considered a big game that needs top of the line pc to run itWhen I used the laptop, it worked perfectly fine except sometimes it told me "Your PC ran into a problem and needs to restart etc."Based on my past experience with Alienware and the price I paid for this laptop, I didn't think it was a big problem but something software compatibility or update related issues and could e
Hi I ordered a laptop and I paid for express shipping and it said I would receive June 28th-July 2nd since I have a flight on the 3rd this would be perfect but it’s been days and I haven’t even got it shipped it’s been on comfirm for the past days and for the first two days I’ve been calling customer support but there no help, either they hang up or say it’s been shipped today every single time I call and I don’t accept the lies that they tel there customers with shipping and long processing times, and choose to give off information instead
After receiving many advertisements from dell & using dell computers we decided to purchase dell equipment for our business upgrade Our sales rep [redacted] Senior account manager [redacted] & her her assistant [redacted] SMB Sales consultant [redacted] worked with us to determine what equipment would fit our needs She was informed of the software systems used & their requirements as well the number of work stations neededDell small business & their tech team put entire order together for a "turn key system" We left several messages & feel that she has no longer an interest in us as the "sale" was made A finance company [redacted] was secured by us to provide funding The order was placed & components were shipped on or about 3-8- We were anxious to get the system connected as the busy time for our seasonal business was approaching We agreed to have Dell install the system As of today 4-6-we have several components missi
Bought a refurbished laptop from the dell outlet; came with broken speakersi called dell support and they told me the person who had owned the laptop before me had the same issue and that it was returned for this reasonhow can you sell a laptop you knoew had defective speakers to a consumer? not only is this ethically wrong, I had to wait days for it to arrivenow im in the phone with a dell rep for about hours and may have to talk to him longer because they believe its a software issuecome on dellim a student and I need this laptop for school
We paid Dell for a "Next Business Day" warranty The system failed within the warranty period It has been a full week, and they still do not know when they will be out to fix it
I ordered a computer from the Dell Factory OutletThey said they shipped itThen they said they didn't due to "verification issues." They gave me a phone number to call and put me on hold for hour and minutesI finally hung upWhen I contacted them a couple days later they said it had already been delivered which it hadn't and that I needed to take care of the issue myselfThey gave me another department to contactI just don't have time for this run around and wild goose chasesI just want to receive the computer I ordered
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work Then the keyboard started acting upI finally had to send it in to be fixed Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
They had a pricing error on their website for a 250GB WD SSD hard drive The product was already paid for and shipped to the point where it was out for delivery and Dell called UPS and said "Bring that package back to your warehouse and ship it back to us." I'm sorry, but it took Dell almost a week to notice this pricing error and just when it was going to arrive on my doorstep, they had the nerve to bring it back Instead of just taking the small loss, Dell took an even HUGER loss by having it shipped back and are going to refund me(Which I haven't received any email about that at all.) Not recommending this company at all
Model of a laptop Dell Inspiron i5548-1670SLV has a commonly known build issue with notoriously weak hinges It is a poor design but it is under warranty and they refuse to correct the issue Less than a year old, and over an hour with customer service Then they disconnect me when I attempt to send photos to the chat box The rep call me and tells me to send the pics by email, by responding to the email that was never sent to me Poor Poor service, from a lifelong Dell customer, we buy laptops, servers, network equipment - almost all dell
Purchased and paid for order number [redacted] on Jan I was charged $for this order Item was shipped via FedEx tracking number [redacted] I was never contacted by anyone from Dell via phone or email, but FedEx says Dell called them to have the package returned to sender the morning it was on the truck to be delivered The item is on its way back to Dell per Dell's request to FedEx, but I have not been contacted about this matter and the charge has not been removed from my credit card At the very least, if Dell did not wish to fulfill this order, they should have contacted me by phone or email and refunded my money
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
on oct I purchased two Venue pro tablets the cost was $a piece on sale for $on Dec one of the venue pro over heated and caused the screen to crack underneath also there the keyboard goes into the table is black you can see where the tablet over heated since Dec I have tried to contact costumer service with no luckeveryone I talk to says they have to transfer me to someone that can help after being transferred the phone on there end hangs upI tried to work with my back and they said tell would not refund my moneyI believe I was sold a lemon and dell has no customer service to help the head quarters phone number ends up being the same for customer serviceI m wondering if I even bought a tablet from Dell I would have never imaged this nightmare here it is march and I still have no tabletplease help me
I purchased a Dell XPS from the Dell.com web site on 3/19/ The price was $1,The hardware I eventually received was defective and would not boot I promptly reported the problem to Dell and was offered a refund if I shipped it to them I returned it to Dell via their shipping label on 4/11/and was promised a full refund >Service Request Number [redacted] >This credit will be issued to your original form of payment You should see this credit within calendar days On 4/29/2016, Dell credited my card $1,039.37, short-changing me by 253.86, contrary to their written promise for a refund
On November 22, I ordered a computer and opened a line of credit with Dell.I received confirmation that the computer would be delivered on November 30, 2018, it never arrivedI then contacted FedEx and was given a complaint number and told the package could not be locatedI then contacted Dell and was told day after day, to give them 24yrsto investigateDell refuses to reship the order to us and we aren't able to cancel eitherLast Friday we were also told a lie that they would expedite the order by 430pmI've never dealt with anything like this beforeWe are left in limbo while Dell fights with FedEx
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
I purchased a Dell Series All In One Computer September There is a year repair or replace warrantySince new I've had serious display problemsDell tried to help me by email and phone calls, but after much wasted time reinstalling windows, updating drivers, running diagnostics, making arrangements for technicians to call me to arrange visits for on-sight repair only to be stood up and ignored, I finally was able to get them to allow me to ship the computer to them for repairHowever weeks later I received it back unrepaired I've been trying for weeks now to try to get them to replace it since they were unable to repair it However, they refuse, citing their day return policy (which is ridiculous since a return policy has nothing to do with product warranty)Every time I insisted they replace the computer, their representative sent me a copy of their warranty and their day return policy, telling me I'm not entitled to a replacement
I have never been so frustrated about getting a technician out to my house to fix my computerOn April 17th, I purchased an extended warranty plan to cover all parts and for a technician to come out next day I recently spoke with [redacted] from India on May 14th about issues I was having with my Dell computer Computer keeps saying I have a driver issueWhen I try to resolve it, it goes away for an hour and then comes back My touchpad is lagging and is not working properlyThe cursor keeps moving everyone on the screen and not where I need to type at My screen keeps flickering and going out sporadically When I spoke with him, he did over tests on my computer that had nothing to do with the issue I was havingI also troubleshooted the issue myself before calling Dell and the issue was not resolvedI spent hour on the phone with this representative as he took over my computerNow my laptop appears to be working worse than what it was before after
I have been a loyal Dell customer for over years-- I am Grad student and a teacher, so computers are a way of life for meThe very first computer that I bought new was a Dell, and that was eight years agoIt was amazing! It lasted strong until six months agoThen all of a sudden the mouse pad stopped workingIt could have been worse, and it was time for me to purchase a new computer As I said, I have used Dell products for years, so my first inclination was to purchase another; which I didThe customer service was not the best especially because they lacked the knowledge of the computersHowever, I lack the knowledge too so that is not my complaint Earlier this week, I was looking through the Dell catalog and I noticed the same computer going for $less than what I paid forI thought, is this the exact same computer? Does mine have a better processor? Is there a way I could get a refund? So I decided to call Dell to get answers Well, I was on the phone for hours, talked to eight different people and was transferred to the automated call center a dozen times, and still no answerEvery person that I spoke to transferred me to another personI went from representative to sales, to customer support to sales, to automatic answering service to another person, to another automatic call center to salesI do not exaggerate I spoke with eight different peopleIt was frustrating! I strongly feel that they were screwing with me for funI assume that it was the same call center because every time a new person answered the phone I heard the same background noise After the last attempt to be transferred they once again sent me to the automated system, so I just gave upMy questions were still unresolvedSo, I decided to find them on twitter and I received an instant reply to private message themLittle help that wasTheir response was "Unfortunately we will not be able to help you with the current market price of the order nor do we have a mechanism to check it" I called at 12pm and it is now 4:17pmI just want to know how much my computer is selling forI have worked in the customer service industry for yearsI would never treat a person that way
I bought a software from dell, on November 11, so far I did not get the software, the order number is [redacted] and the dell locker number is [redacted] Would you please help me to get the refund
I used to be a VERY loyal Alienware client, but after I spent $on a new Alienware in July and received a defective product and all the bad customer services I got, I don't believe I sill am I placed an order for an Alienware at the end of June and received it around 10th of July, costed me appx$I did't use it much because I was super busy that time (taking courses in the summer also need to house hunting and move, you know the headaches of moving.) I used the laptop only at home and mainly for work and study purposesThe only game I ran on it was League of Legends and it is not even considered a big game that needs top of the line pc to run itWhen I used the laptop, it worked perfectly fine except sometimes it told me "Your PC ran into a problem and needs to restart etc."Based on my past experience with Alienware and the price I paid for this laptop, I didn't think it was a big problem but something software compatibility or update related issues and could e
Hi I ordered a laptop and I paid for express shipping and it said I would receive June 28th-July 2nd since I have a flight on the 3rd this would be perfect but it’s been days and I haven’t even got it shipped it’s been on comfirm for the past days and for the first two days I’ve been calling customer support but there no help, either they hang up or say it’s been shipped today every single time I call and I don’t accept the lies that they tel there customers with shipping and long processing times, and choose to give off information instead
After receiving many advertisements from dell & using dell computers we decided to purchase dell equipment for our business upgrade Our sales rep [redacted] Senior account manager [redacted] & her her assistant [redacted] SMB Sales consultant [redacted] worked with us to determine what equipment would fit our needs She was informed of the software systems used & their requirements as well the number of work stations neededDell small business & their tech team put entire order together for a "turn key system" We left several messages & feel that she has no longer an interest in us as the "sale" was made A finance company [redacted] was secured by us to provide funding The order was placed & components were shipped on or about 3-8- We were anxious to get the system connected as the busy time for our seasonal business was approaching We agreed to have Dell install the system As of today 4-6-we have several components missi
Bought a refurbished laptop from the dell outlet; came with broken speakersi called dell support and they told me the person who had owned the laptop before me had the same issue and that it was returned for this reasonhow can you sell a laptop you knoew had defective speakers to a consumer? not only is this ethically wrong, I had to wait days for it to arrivenow im in the phone with a dell rep for about hours and may have to talk to him longer because they believe its a software issuecome on dellim a student and I need this laptop for school
We paid Dell for a "Next Business Day" warranty The system failed within the warranty period It has been a full week, and they still do not know when they will be out to fix it
I ordered a computer from the Dell Factory OutletThey said they shipped itThen they said they didn't due to "verification issues." They gave me a phone number to call and put me on hold for hour and minutesI finally hung upWhen I contacted them a couple days later they said it had already been delivered which it hadn't and that I needed to take care of the issue myselfThey gave me another department to contactI just don't have time for this run around and wild goose chasesI just want to receive the computer I ordered
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work Then the keyboard started acting upI finally had to send it in to be fixed Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
They had a pricing error on their website for a 250GB WD SSD hard drive The product was already paid for and shipped to the point where it was out for delivery and Dell called UPS and said "Bring that package back to your warehouse and ship it back to us." I'm sorry, but it took Dell almost a week to notice this pricing error and just when it was going to arrive on my doorstep, they had the nerve to bring it back Instead of just taking the small loss, Dell took an even HUGER loss by having it shipped back and are going to refund me(Which I haven't received any email about that at all.) Not recommending this company at all
Model of a laptop Dell Inspiron i5548-1670SLV has a commonly known build issue with notoriously weak hinges It is a poor design but it is under warranty and they refuse to correct the issue Less than a year old, and over an hour with customer service Then they disconnect me when I attempt to send photos to the chat box The rep call me and tells me to send the pics by email, by responding to the email that was never sent to me Poor Poor service, from a lifelong Dell customer, we buy laptops, servers, network equipment - almost all dell
Purchased and paid for order number [redacted] on Jan I was charged $for this order Item was shipped via FedEx tracking number [redacted] I was never contacted by anyone from Dell via phone or email, but FedEx says Dell called them to have the package returned to sender the morning it was on the truck to be delivered The item is on its way back to Dell per Dell's request to FedEx, but I have not been contacted about this matter and the charge has not been removed from my credit card At the very least, if Dell did not wish to fulfill this order, they should have contacted me by phone or email and refunded my money
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
on oct I purchased two Venue pro tablets the cost was $a piece on sale for $on Dec one of the venue pro over heated and caused the screen to crack underneath also there the keyboard goes into the table is black you can see where the tablet over heated since Dec I have tried to contact costumer service with no luckeveryone I talk to says they have to transfer me to someone that can help after being transferred the phone on there end hangs upI tried to work with my back and they said tell would not refund my moneyI believe I was sold a lemon and dell has no customer service to help the head quarters phone number ends up being the same for customer serviceI m wondering if I even bought a tablet from Dell I would have never imaged this nightmare here it is march and I still have no tabletplease help me
I purchased a Dell XPS from the Dell.com web site on 3/19/ The price was $1,The hardware I eventually received was defective and would not boot I promptly reported the problem to Dell and was offered a refund if I shipped it to them I returned it to Dell via their shipping label on 4/11/and was promised a full refund >Service Request Number [redacted] >This credit will be issued to your original form of payment You should see this credit within calendar days On 4/29/2016, Dell credited my card $1,039.37, short-changing me by 253.86, contrary to their written promise for a refund