I bought a software from dell, on November 11, so far I did not get the software, the order number is [redacted] and the dell locker number is [redacted] Would you please help me to get the refund
Dell computers I have wasted many hours talking to dell support and I still have a major problem with my computer I want it replaced because they just can't fix it It has been weeks And I can't get to dell Corp office because I get a foreign voice that can't help me I have paid extended Warrenty ***
They send a flier to mail that the warranty ( later confirm by technical support staff during a phone call)was still active and our computer has been having this problem that has been referred as phantom touch where it will seem like someone is touching and opening apps in the screen when it is not the case After spending long time and erasing operational system (which left computer worse and unable to be used at all (as per suggestion of one of technical support they told us that in fact the warranty had expired and they can not do anything
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
After receiving many advertisements from dell & using dell computers we decided to purchase dell equipment for our business upgrade Our sales rep [redacted] Senior account manager [redacted] & her her assistant [redacted] SMB Sales consultant [redacted] worked with us to determine what equipment would fit our needs She was informed of the software systems used & their requirements as well the number of work stations neededDell small business & their tech team put entire order together for a "turn key system" We left several messages & feel that she has no longer an interest in us as the "sale" was made A finance company [redacted] was secured by us to provide funding The order was placed & components were shipped on or about 3-8- We were anxious to get the system connected as the busy time for our seasonal business was approaching We agreed to have Dell install the system As of today 4-6-we have several components missi
I purchased a Dell XPS from the Dell.com web site on 3/19/ The price was $1,The hardware I eventually received was defective and would not boot I promptly reported the problem to Dell and was offered a refund if I shipped it to them I returned it to Dell via their shipping label on 4/11/and was promised a full refund >Service Request Number [redacted] >This credit will be issued to your original form of payment You should see this credit within calendar days On 4/29/2016, Dell credited my card $1,039.37, short-changing me by 253.86, contrary to their written promise for a refund
They had a pricing error on their website for a 250GB WD SSD hard drive The product was already paid for and shipped to the point where it was out for delivery and Dell called UPS and said "Bring that package back to your warehouse and ship it back to us." I'm sorry, but it took Dell almost a week to notice this pricing error and just when it was going to arrive on my doorstep, they had the nerve to bring it back Instead of just taking the small loss, Dell took an even HUGER loss by having it shipped back and are going to refund me(Which I haven't received any email about that at all.) Not recommending this company at all
I have been a loyal Dell customer for over years-- I am Grad student and a teacher, so computers are a way of life for meThe very first computer that I bought new was a Dell, and that was eight years agoIt was amazing! It lasted strong until six months agoThen all of a sudden the mouse pad stopped workingIt could have been worse, and it was time for me to purchase a new computer As I said, I have used Dell products for years, so my first inclination was to purchase another; which I didThe customer service was not the best especially because they lacked the knowledge of the computersHowever, I lack the knowledge too so that is not my complaint Earlier this week, I was looking through the Dell catalog and I noticed the same computer going for $less than what I paid forI thought, is this the exact same computer? Does mine have a better processor? Is there a way I could get a refund? So I decided to call Dell to get answers Well, I was on the phone for hours, talked to eight different people and was transferred to the automated call center a dozen times, and still no answerEvery person that I spoke to transferred me to another personI went from representative to sales, to customer support to sales, to automatic answering service to another person, to another automatic call center to salesI do not exaggerate I spoke with eight different peopleIt was frustrating! I strongly feel that they were screwing with me for funI assume that it was the same call center because every time a new person answered the phone I heard the same background noise After the last attempt to be transferred they once again sent me to the automated system, so I just gave upMy questions were still unresolvedSo, I decided to find them on twitter and I received an instant reply to private message themLittle help that wasTheir response was "Unfortunately we will not be able to help you with the current market price of the order nor do we have a mechanism to check it" I called at 12pm and it is now 4:17pmI just want to know how much my computer is selling forI have worked in the customer service industry for yearsI would never treat a person that way
Purchased and paid for order number [redacted] on Jan I was charged $for this order Item was shipped via FedEx tracking number [redacted] I was never contacted by anyone from Dell via phone or email, but FedEx says Dell called them to have the package returned to sender the morning it was on the truck to be delivered The item is on its way back to Dell per Dell's request to FedEx, but I have not been contacted about this matter and the charge has not been removed from my credit card At the very least, if Dell did not wish to fulfill this order, they should have contacted me by phone or email and refunded my money
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
on oct I purchased two Venue pro tablets the cost was $a piece on sale for $on Dec one of the venue pro over heated and caused the screen to crack underneath also there the keyboard goes into the table is black you can see where the tablet over heated since Dec I have tried to contact costumer service with no luckeveryone I talk to says they have to transfer me to someone that can help after being transferred the phone on there end hangs upI tried to work with my back and they said tell would not refund my moneyI believe I was sold a lemon and dell has no customer service to help the head quarters phone number ends up being the same for customer serviceI m wondering if I even bought a tablet from Dell I would have never imaged this nightmare here it is march and I still have no tabletplease help me
I used to be a VERY loyal Alienware client, but after I spent $on a new Alienware in July and received a defective product and all the bad customer services I got, I don't believe I sill am I placed an order for an Alienware at the end of June and received it around 10th of July, costed me appx$I did't use it much because I was super busy that time (taking courses in the summer also need to house hunting and move, you know the headaches of moving.) I used the laptop only at home and mainly for work and study purposesThe only game I ran on it was League of Legends and it is not even considered a big game that needs top of the line pc to run itWhen I used the laptop, it worked perfectly fine except sometimes it told me "Your PC ran into a problem and needs to restart etc."Based on my past experience with Alienware and the price I paid for this laptop, I didn't think it was a big problem but something software compatibility or update related issues and could e
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
I ordered a computer from the Dell Factory OutletThey said they shipped itThen they said they didn't due to "verification issues." They gave me a phone number to call and put me on hold for hour and minutesI finally hung upWhen I contacted them a couple days later they said it had already been delivered which it hadn't and that I needed to take care of the issue myselfThey gave me another department to contactI just don't have time for this run around and wild goose chasesI just want to receive the computer I ordered
I purchased a Dell Series All In One Computer September There is a year repair or replace warrantySince new I've had serious display problemsDell tried to help me by email and phone calls, but after much wasted time reinstalling windows, updating drivers, running diagnostics, making arrangements for technicians to call me to arrange visits for on-sight repair only to be stood up and ignored, I finally was able to get them to allow me to ship the computer to them for repairHowever weeks later I received it back unrepaired I've been trying for weeks now to try to get them to replace it since they were unable to repair it However, they refuse, citing their day return policy (which is ridiculous since a return policy has nothing to do with product warranty)Every time I insisted they replace the computer, their representative sent me a copy of their warranty and their day return policy, telling me I'm not entitled to a replacement
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
On July 7th, 2016, I contacted Dell Customer Service regarding my Dell Inspiron laptop's cracked screenI was told that the part needed for my repair was unavailable from them, and that I would need to find a local third party providerI searched, and was unable to find a local third party provider for the repairI contacted Dell again on August 30th, and was again told that the part needed to repair the screen was not available and to contact a third party providerDuring the live chat with " [redacted] ", I went back into my records and found the exact date of purchase for my laptop ($649.99, which I had bought for school) was July 13th, which meant the first time I contacted Dell, my laptop was in warranty" [redacted] " proceeded to tell me that I purchased my laptop in December of 2014, not July 13th So basically, I was a liarWhen I sent him a screenshot of the online receipt confirming the purchase and the purchase date, he told me that it didn't matter
Model of a laptop Dell Inspiron i5548-1670SLV has a commonly known build issue with notoriously weak hinges It is a poor design but it is under warranty and they refuse to correct the issue Less than a year old, and over an hour with customer service Then they disconnect me when I attempt to send photos to the chat box The rep call me and tells me to send the pics by email, by responding to the email that was never sent to me Poor Poor service, from a lifelong Dell customer, we buy laptops, servers, network equipment - almost all dell
I have never ever worked with such a big established company that has handled buisness this bad They have transfered me like times every department claiming that my issue was not theirs and was another departments They placed my order on hold even though they have my ss number driverse license number, mothers maiden name, address However they ran some old database and want some land line number from some previous address Also their customer service is FFF rated they can't talk good english some of them and they dont' know how to resolve an issue instead they just keep transfering I will do everything I can do promote every other c company then dell from now on I wish they could understand how terrible their service is and do anything to get you to a us department who could actually solve a simple problem
I have never been so frustrated about getting a technician out to my house to fix my computerOn April 17th, I purchased an extended warranty plan to cover all parts and for a technician to come out next day I recently spoke with [redacted] from India on May 14th about issues I was having with my Dell computer Computer keeps saying I have a driver issueWhen I try to resolve it, it goes away for an hour and then comes back My touchpad is lagging and is not working properlyThe cursor keeps moving everyone on the screen and not where I need to type at My screen keeps flickering and going out sporadically When I spoke with him, he did over tests on my computer that had nothing to do with the issue I was havingI also troubleshooted the issue myself before calling Dell and the issue was not resolvedI spent hour on the phone with this representative as he took over my computerNow my laptop appears to be working worse than what it was before after
I bought a software from dell, on November 11, so far I did not get the software, the order number is [redacted] and the dell locker number is [redacted] Would you please help me to get the refund
Dell computers I have wasted many hours talking to dell support and I still have a major problem with my computer I want it replaced because they just can't fix it It has been weeks And I can't get to dell Corp office because I get a foreign voice that can't help me I have paid extended Warrenty ***
They send a flier to mail that the warranty ( later confirm by technical support staff during a phone call)was still active and our computer has been having this problem that has been referred as phantom touch where it will seem like someone is touching and opening apps in the screen when it is not the case After spending long time and erasing operational system (which left computer worse and unable to be used at all (as per suggestion of one of technical support they told us that in fact the warranty had expired and they can not do anything
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
After receiving many advertisements from dell & using dell computers we decided to purchase dell equipment for our business upgrade Our sales rep [redacted] Senior account manager [redacted] & her her assistant [redacted] SMB Sales consultant [redacted] worked with us to determine what equipment would fit our needs She was informed of the software systems used & their requirements as well the number of work stations neededDell small business & their tech team put entire order together for a "turn key system" We left several messages & feel that she has no longer an interest in us as the "sale" was made A finance company [redacted] was secured by us to provide funding The order was placed & components were shipped on or about 3-8- We were anxious to get the system connected as the busy time for our seasonal business was approaching We agreed to have Dell install the system As of today 4-6-we have several components missi
I purchased a Dell XPS from the Dell.com web site on 3/19/ The price was $1,The hardware I eventually received was defective and would not boot I promptly reported the problem to Dell and was offered a refund if I shipped it to them I returned it to Dell via their shipping label on 4/11/and was promised a full refund >Service Request Number [redacted] >This credit will be issued to your original form of payment You should see this credit within calendar days On 4/29/2016, Dell credited my card $1,039.37, short-changing me by 253.86, contrary to their written promise for a refund
They had a pricing error on their website for a 250GB WD SSD hard drive The product was already paid for and shipped to the point where it was out for delivery and Dell called UPS and said "Bring that package back to your warehouse and ship it back to us." I'm sorry, but it took Dell almost a week to notice this pricing error and just when it was going to arrive on my doorstep, they had the nerve to bring it back Instead of just taking the small loss, Dell took an even HUGER loss by having it shipped back and are going to refund me(Which I haven't received any email about that at all.) Not recommending this company at all
I have been a loyal Dell customer for over years-- I am Grad student and a teacher, so computers are a way of life for meThe very first computer that I bought new was a Dell, and that was eight years agoIt was amazing! It lasted strong until six months agoThen all of a sudden the mouse pad stopped workingIt could have been worse, and it was time for me to purchase a new computer As I said, I have used Dell products for years, so my first inclination was to purchase another; which I didThe customer service was not the best especially because they lacked the knowledge of the computersHowever, I lack the knowledge too so that is not my complaint Earlier this week, I was looking through the Dell catalog and I noticed the same computer going for $less than what I paid forI thought, is this the exact same computer? Does mine have a better processor? Is there a way I could get a refund? So I decided to call Dell to get answers Well, I was on the phone for hours, talked to eight different people and was transferred to the automated call center a dozen times, and still no answerEvery person that I spoke to transferred me to another personI went from representative to sales, to customer support to sales, to automatic answering service to another person, to another automatic call center to salesI do not exaggerate I spoke with eight different peopleIt was frustrating! I strongly feel that they were screwing with me for funI assume that it was the same call center because every time a new person answered the phone I heard the same background noise After the last attempt to be transferred they once again sent me to the automated system, so I just gave upMy questions were still unresolvedSo, I decided to find them on twitter and I received an instant reply to private message themLittle help that wasTheir response was "Unfortunately we will not be able to help you with the current market price of the order nor do we have a mechanism to check it" I called at 12pm and it is now 4:17pmI just want to know how much my computer is selling forI have worked in the customer service industry for yearsI would never treat a person that way
Purchased and paid for order number [redacted] on Jan I was charged $for this order Item was shipped via FedEx tracking number [redacted] I was never contacted by anyone from Dell via phone or email, but FedEx says Dell called them to have the package returned to sender the morning it was on the truck to be delivered The item is on its way back to Dell per Dell's request to FedEx, but I have not been contacted about this matter and the charge has not been removed from my credit card At the very least, if Dell did not wish to fulfill this order, they should have contacted me by phone or email and refunded my money
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
on oct I purchased two Venue pro tablets the cost was $a piece on sale for $on Dec one of the venue pro over heated and caused the screen to crack underneath also there the keyboard goes into the table is black you can see where the tablet over heated since Dec I have tried to contact costumer service with no luckeveryone I talk to says they have to transfer me to someone that can help after being transferred the phone on there end hangs upI tried to work with my back and they said tell would not refund my moneyI believe I was sold a lemon and dell has no customer service to help the head quarters phone number ends up being the same for customer serviceI m wondering if I even bought a tablet from Dell I would have never imaged this nightmare here it is march and I still have no tabletplease help me
I used to be a VERY loyal Alienware client, but after I spent $on a new Alienware in July and received a defective product and all the bad customer services I got, I don't believe I sill am I placed an order for an Alienware at the end of June and received it around 10th of July, costed me appx$I did't use it much because I was super busy that time (taking courses in the summer also need to house hunting and move, you know the headaches of moving.) I used the laptop only at home and mainly for work and study purposesThe only game I ran on it was League of Legends and it is not even considered a big game that needs top of the line pc to run itWhen I used the laptop, it worked perfectly fine except sometimes it told me "Your PC ran into a problem and needs to restart etc."Based on my past experience with Alienware and the price I paid for this laptop, I didn't think it was a big problem but something software compatibility or update related issues and could e
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
I ordered a computer from the Dell Factory OutletThey said they shipped itThen they said they didn't due to "verification issues." They gave me a phone number to call and put me on hold for hour and minutesI finally hung upWhen I contacted them a couple days later they said it had already been delivered which it hadn't and that I needed to take care of the issue myselfThey gave me another department to contactI just don't have time for this run around and wild goose chasesI just want to receive the computer I ordered
I purchased a Dell Series All In One Computer September There is a year repair or replace warrantySince new I've had serious display problemsDell tried to help me by email and phone calls, but after much wasted time reinstalling windows, updating drivers, running diagnostics, making arrangements for technicians to call me to arrange visits for on-sight repair only to be stood up and ignored, I finally was able to get them to allow me to ship the computer to them for repairHowever weeks later I received it back unrepaired I've been trying for weeks now to try to get them to replace it since they were unable to repair it However, they refuse, citing their day return policy (which is ridiculous since a return policy has nothing to do with product warranty)Every time I insisted they replace the computer, their representative sent me a copy of their warranty and their day return policy, telling me I'm not entitled to a replacement
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
On July 7th, 2016, I contacted Dell Customer Service regarding my Dell Inspiron laptop's cracked screenI was told that the part needed for my repair was unavailable from them, and that I would need to find a local third party providerI searched, and was unable to find a local third party provider for the repairI contacted Dell again on August 30th, and was again told that the part needed to repair the screen was not available and to contact a third party providerDuring the live chat with " [redacted] ", I went back into my records and found the exact date of purchase for my laptop ($649.99, which I had bought for school) was July 13th, which meant the first time I contacted Dell, my laptop was in warranty" [redacted] " proceeded to tell me that I purchased my laptop in December of 2014, not July 13th So basically, I was a liarWhen I sent him a screenshot of the online receipt confirming the purchase and the purchase date, he told me that it didn't matter
Model of a laptop Dell Inspiron i5548-1670SLV has a commonly known build issue with notoriously weak hinges It is a poor design but it is under warranty and they refuse to correct the issue Less than a year old, and over an hour with customer service Then they disconnect me when I attempt to send photos to the chat box The rep call me and tells me to send the pics by email, by responding to the email that was never sent to me Poor Poor service, from a lifelong Dell customer, we buy laptops, servers, network equipment - almost all dell
I have never ever worked with such a big established company that has handled buisness this bad They have transfered me like times every department claiming that my issue was not theirs and was another departments They placed my order on hold even though they have my ss number driverse license number, mothers maiden name, address However they ran some old database and want some land line number from some previous address Also their customer service is FFF rated they can't talk good english some of them and they dont' know how to resolve an issue instead they just keep transfering I will do everything I can do promote every other c company then dell from now on I wish they could understand how terrible their service is and do anything to get you to a us department who could actually solve a simple problem
I have never been so frustrated about getting a technician out to my house to fix my computerOn April 17th, I purchased an extended warranty plan to cover all parts and for a technician to come out next day I recently spoke with [redacted] from India on May 14th about issues I was having with my Dell computer Computer keeps saying I have a driver issueWhen I try to resolve it, it goes away for an hour and then comes back My touchpad is lagging and is not working properlyThe cursor keeps moving everyone on the screen and not where I need to type at My screen keeps flickering and going out sporadically When I spoke with him, he did over tests on my computer that had nothing to do with the issue I was havingI also troubleshooted the issue myself before calling Dell and the issue was not resolvedI spent hour on the phone with this representative as he took over my computerNow my laptop appears to be working worse than what it was before after