On November 22, I ordered a computer and opened a line of credit with Dell.I received confirmation that the computer would be delivered on November 30, 2018, it never arrivedI then contacted FedEx and was given a complaint number and told the package could not be locatedI then contacted Dell and was told day after day, to give them 24yrsto investigateDell refuses to reship the order to us and we aren't able to cancel eitherLast Friday we were also told a lie that they would expedite the order by 430pmI've never dealt with anything like this beforeWe are left in limbo while Dell fights with FedEx
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
Bought a refurbished laptop from the dell outlet; came with broken speakersi called dell support and they told me the person who had owned the laptop before me had the same issue and that it was returned for this reasonhow can you sell a laptop you knoew had defective speakers to a consumer? not only is this ethically wrong, I had to wait days for it to arrivenow im in the phone with a dell rep for about hours and may have to talk to him longer because they believe its a software issuecome on dellim a student and I need this laptop for school
I bought my Alienware computer end of November, The computer started to have a "yellow light" issue in May, 2017, where the computer cannot turn on at allI sent the computer into Dell for warranty repair, and it returned fineThe service number is: [redacted] However, in early December, 2017, the computer started having the EXACT same issue six months after Dell supposedly fixed the problem, and days after my original warranty expiredIf the same issue occurs six months after Dell's original fix, the computer was NOT fixedI emailed Alienware's technical support, and they wanted to charge me approximately $for the issueIt is completely unethical for Dell to come up with a TEMPORARY fix during the warranty period, and expect the customer to pay a extremely high amount when the computer issue arise againPlease understand my situation, and fix the issue that was not fixed when I first sent it in
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
I made an order for a laptop on Nov.15, when I was doing with the payment, I used my $rewards and financing account for first attempt, the system told me the total amount was incorrectSo I made the second attempt to pay with financing account onlyThe order was placed successful though it finally was canceled by dellBut all my rewards gone as well! The rewards redemption history shown the $rewards was redeemed that day I tried to chat with a customer service agent for the rewards returnHe claimed there was no rewards involved in that order, I agree because the first attempt was actually unfinishedThus, I asked him to check my rewards redemption history and tell me what are those rewards paying forHowever, he hawed and just repeated no rewards was involved in that order and ended the chat session quickly without waiting for my replyThe support attitude was absolutely bad I have made the screenshot of my rewards redemption history to show the $was re
The worst customer service and technical support I have ever come across! If you are considering buying from this company, you may want to reconsiderIf you ever have a problem with your computer and call them for help to resolve the issue, good luck! Even with a warranty I got the run around, was told I would have to pay to speak to someone in my own country (had difficulty understanding the person from India), and on top of it they were extremely rudeThey then sent me an email asking me for my feedback on how their customer service wasI told them the issues I had and have yet to hear from anyone and still have a laptop that doesn't workCrap products and crap customer service and technical support
I have the Dell Inspiron model I have had the right side hinge already repaired one time I have spent way too many hours with many issues with DELL I have been reading the complaints about the same exact issue, same model about other unfortunate buyers of the DELL product I know what happens when I call customer service -- the same outcome for all of the other people to complain They will not fix it If it is under warrantee then it was your fault and DELL IS NOT RESPONSIBLE and after multiple hours on the phone with many different people (as they have perfected the "transfer until they are dizzy and fall off the connection" method Then when you finally get the "NO" they tell you it will be $to repair If it is NOT under warrantee then they put you through the mill again and tell you "NO" it is not covered and it will $to fix it There are so many complaints about the same exact poor quality on this laptop I want to know why this has not b
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
O own dell computers one is a windows pro and the other one is a window pro (both under warranty) After hang up call and speaking with different people and dell sent me the pro windows but not the windows and drivers was also requested it did not happen (both computers are a Inspiron)
Purchased a Alienware laptop from DellThe laptop had issues from day First issue that the keyboard did not work (Dell Technician came to replace it) (Spent a vacation day to wait for tech) then shortly after that a few days later the USB drive did not work (Dell Technician schedule a appointment to repair but did not show up! He called the next day to reschedule ) (Spent vacation day to waiting on the NO SHOW and the other day HE FINALLY SHOWED UP!) The 3rd issue after the USB drive, was the POWER ISSUEThe laptop stopped charging and would not turn on! (TECHNICIAN was schedule to come repair the laptop and replace the battery and some other parts) (Dell Technician came to replace it) (Spent a vacation day to wait for tech) 4th time the technician came to replace the motherboard (Spent a vacation day to wait for tech) 5th time the technican came to replace the motherboard again! (Spent a vacation day to wait for tech) I received a LEMON laptop, and sp
I ordered QuickBooks Pro Bundle (Download) on the 11th of November: order # [redacted] I received email confirmation that the product was available in my digital Locker hours after ordering it; but all I received was the License key and neither the product key or the downloadable link I had to wait until the weekend had passed just to be able to speak to multiple Dell representatives via chat and phone; just to wait for over an hour to be told that I would need to be passed on to this person or that person I still have not received the downloadable link or the product key I want the correct item that I purchased with my Dell financing I have emails and screenshots to confirm if needed
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
We purchased a Dell laptop computer on 2-10-for $from [redacted] in [redacted] , ** We started having issues with the computer after purchase The computer made a loud sound like an alarm going off with a series of beeps Dell ran a diagnostic test by doing a series of steps They said doing the diagnostic test would take care of the problem, but did not fix the problem My wife spoke to them numerous time, but kept giving her the run around Dell agreed to pay for shipping and fix it We even looked on the Dell website and stated the beeps was the Mother board going bad My wife told Dell this, but it did not matter to them After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it The Dell personal heard the beeps while talking to them The
I ordered a computer a week agoI'm yet to receive a receipt of my order and tracking noI've sent several emails and spoken to people and one so called supervisor who told me they were sending my invoiceThe supervisor told me he would give me a $credit for the hassle but I received nothing in writing The customer service is deplorable to say the least My order # is [redacted]
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased the new Dell XPS with the 8th generation core iprocessor at the end of last yearA couple of weeks ago the computer completely failed and I was told the SSD was the problem or potentially a connection on the motherboardI was told that it would be fixed with used and refurbished parts and there was no way for me to perform a return or exchange because it was outside the day periodI spent almost $on this computer and I bought it brand new because I wanted a new computer and my new expensive computer is now completely broken and I’m getting used parts to fix it with nothing else I can doI am a student who spent all of his money on a new reliable laptop that could get the job done and now I’ve sent it to the repair depot with no computer for at least days which is a big problem for meI am a big Dell fan and I just want to be treated fairly after the product completely failed and will not turn onI am requesting an exchange for the same product or a com
I ordered a dollar Dell Computer weeks ago I paid dollars for shipping because [redacted] could not ship the computer to [redacted] Now I have to pay another dollars for my son to ship the damaged computer back to me I'm sure its going to take another dollars to ship a computer that works Dell needs to make sure that the computers we buy through [redacted] worksIt took one week and a half to get the damaged computer sent to my son for school How long is it gonna take Dell to get a computer that works sent to my son I also tried to use Dell computer website to get customer support I couldn't get through
I have a Dell Venue Tablet that was shipped to me directly from Dell as of August and I am supposed to have a year factory warranty with this unitthis was sent to me from the highest level of customer care from the corporate level due to my original tablet smoking and catching firethe replacement unit was a different model and has been working fine up until weeks ago in which the battery had stopped charging ,which is similar to the first models issue only less intense and no firethis was a tablet for my mother so when she had called me to tell me the battery wasnt charging I told her to contact dell with the information I had provided her such as replacement order number and service request and she had the unit and service tag with herwhen she called tell she reached several people at the call center who kept transferring her to different departments and giving the run around finally to tell her the unit is out of warranty and that the warranty ran out in ma
On November 22, I ordered a computer and opened a line of credit with Dell.I received confirmation that the computer would be delivered on November 30, 2018, it never arrivedI then contacted FedEx and was given a complaint number and told the package could not be locatedI then contacted Dell and was told day after day, to give them 24yrsto investigateDell refuses to reship the order to us and we aren't able to cancel eitherLast Friday we were also told a lie that they would expedite the order by 430pmI've never dealt with anything like this beforeWe are left in limbo while Dell fights with FedEx
I purchased a Dell laptop from Best Buy in June, After about a month, the laptop began having problems with the touchpad not working I contacted Dell They tried to service my computer remotely It didn't work I contacted Dell again The call center agent was rude and unhelpful I wrote three letters to Dell's corporate office They did not respond I complained online, and someone from Dell finally contacted me The Dell agent had me send in the laptop for repairs When it was returned, it exhibited the same issues Dell had me send in the laptop again It exhibited the same issues Dell agreed to replace the computer and did so Within a week, the replacement exhibited the same issues I contacted Dell, but they claimed that because both computers had the same issue, it must be my fault They claimed that the issue was software related and to send them a list of all programs I had put on the laptop I did so, and though they couldn't identify one t
Bought a refurbished laptop from the dell outlet; came with broken speakersi called dell support and they told me the person who had owned the laptop before me had the same issue and that it was returned for this reasonhow can you sell a laptop you knoew had defective speakers to a consumer? not only is this ethically wrong, I had to wait days for it to arrivenow im in the phone with a dell rep for about hours and may have to talk to him longer because they believe its a software issuecome on dellim a student and I need this laptop for school
Dell shipped Order Number [redacted] , then upon arriving rerouted the package back to DellNo refund has been issued
I bought my Alienware computer end of November, The computer started to have a "yellow light" issue in May, 2017, where the computer cannot turn on at allI sent the computer into Dell for warranty repair, and it returned fineThe service number is: [redacted] However, in early December, 2017, the computer started having the EXACT same issue six months after Dell supposedly fixed the problem, and days after my original warranty expiredIf the same issue occurs six months after Dell's original fix, the computer was NOT fixedI emailed Alienware's technical support, and they wanted to charge me approximately $for the issueIt is completely unethical for Dell to come up with a TEMPORARY fix during the warranty period, and expect the customer to pay a extremely high amount when the computer issue arise againPlease understand my situation, and fix the issue that was not fixed when I first sent it in
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
I made an order for a laptop on Nov.15, when I was doing with the payment, I used my $rewards and financing account for first attempt, the system told me the total amount was incorrectSo I made the second attempt to pay with financing account onlyThe order was placed successful though it finally was canceled by dellBut all my rewards gone as well! The rewards redemption history shown the $rewards was redeemed that day I tried to chat with a customer service agent for the rewards returnHe claimed there was no rewards involved in that order, I agree because the first attempt was actually unfinishedThus, I asked him to check my rewards redemption history and tell me what are those rewards paying forHowever, he hawed and just repeated no rewards was involved in that order and ended the chat session quickly without waiting for my replyThe support attitude was absolutely bad I have made the screenshot of my rewards redemption history to show the $was re
The worst customer service and technical support I have ever come across! If you are considering buying from this company, you may want to reconsiderIf you ever have a problem with your computer and call them for help to resolve the issue, good luck! Even with a warranty I got the run around, was told I would have to pay to speak to someone in my own country (had difficulty understanding the person from India), and on top of it they were extremely rudeThey then sent me an email asking me for my feedback on how their customer service wasI told them the issues I had and have yet to hear from anyone and still have a laptop that doesn't workCrap products and crap customer service and technical support
I have the Dell Inspiron model I have had the right side hinge already repaired one time I have spent way too many hours with many issues with DELL I have been reading the complaints about the same exact issue, same model about other unfortunate buyers of the DELL product I know what happens when I call customer service -- the same outcome for all of the other people to complain They will not fix it If it is under warrantee then it was your fault and DELL IS NOT RESPONSIBLE and after multiple hours on the phone with many different people (as they have perfected the "transfer until they are dizzy and fall off the connection" method Then when you finally get the "NO" they tell you it will be $to repair If it is NOT under warrantee then they put you through the mill again and tell you "NO" it is not covered and it will $to fix it There are so many complaints about the same exact poor quality on this laptop I want to know why this has not b
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
O own dell computers one is a windows pro and the other one is a window pro (both under warranty) After hang up call and speaking with different people and dell sent me the pro windows but not the windows and drivers was also requested it did not happen (both computers are a Inspiron)
Purchased a Alienware laptop from DellThe laptop had issues from day First issue that the keyboard did not work (Dell Technician came to replace it) (Spent a vacation day to wait for tech) then shortly after that a few days later the USB drive did not work (Dell Technician schedule a appointment to repair but did not show up! He called the next day to reschedule ) (Spent vacation day to waiting on the NO SHOW and the other day HE FINALLY SHOWED UP!) The 3rd issue after the USB drive, was the POWER ISSUEThe laptop stopped charging and would not turn on! (TECHNICIAN was schedule to come repair the laptop and replace the battery and some other parts) (Dell Technician came to replace it) (Spent a vacation day to wait for tech) 4th time the technician came to replace the motherboard (Spent a vacation day to wait for tech) 5th time the technican came to replace the motherboard again! (Spent a vacation day to wait for tech) I received a LEMON laptop, and sp
I ordered QuickBooks Pro Bundle (Download) on the 11th of November: order # [redacted] I received email confirmation that the product was available in my digital Locker hours after ordering it; but all I received was the License key and neither the product key or the downloadable link I had to wait until the weekend had passed just to be able to speak to multiple Dell representatives via chat and phone; just to wait for over an hour to be told that I would need to be passed on to this person or that person I still have not received the downloadable link or the product key I want the correct item that I purchased with my Dell financing I have emails and screenshots to confirm if needed
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
We purchased a Dell laptop computer on 2-10-for $from [redacted] in [redacted] , ** We started having issues with the computer after purchase The computer made a loud sound like an alarm going off with a series of beeps Dell ran a diagnostic test by doing a series of steps They said doing the diagnostic test would take care of the problem, but did not fix the problem My wife spoke to them numerous time, but kept giving her the run around Dell agreed to pay for shipping and fix it We even looked on the Dell website and stated the beeps was the Mother board going bad My wife told Dell this, but it did not matter to them After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it The Dell personal heard the beeps while talking to them The
I ordered a computer a week agoI'm yet to receive a receipt of my order and tracking noI've sent several emails and spoken to people and one so called supervisor who told me they were sending my invoiceThe supervisor told me he would give me a $credit for the hassle but I received nothing in writing The customer service is deplorable to say the least My order # is [redacted]
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased the new Dell XPS with the 8th generation core iprocessor at the end of last yearA couple of weeks ago the computer completely failed and I was told the SSD was the problem or potentially a connection on the motherboardI was told that it would be fixed with used and refurbished parts and there was no way for me to perform a return or exchange because it was outside the day periodI spent almost $on this computer and I bought it brand new because I wanted a new computer and my new expensive computer is now completely broken and I’m getting used parts to fix it with nothing else I can doI am a student who spent all of his money on a new reliable laptop that could get the job done and now I’ve sent it to the repair depot with no computer for at least days which is a big problem for meI am a big Dell fan and I just want to be treated fairly after the product completely failed and will not turn onI am requesting an exchange for the same product or a com
I ordered a dollar Dell Computer weeks ago I paid dollars for shipping because [redacted] could not ship the computer to [redacted] Now I have to pay another dollars for my son to ship the damaged computer back to me I'm sure its going to take another dollars to ship a computer that works Dell needs to make sure that the computers we buy through [redacted] worksIt took one week and a half to get the damaged computer sent to my son for school How long is it gonna take Dell to get a computer that works sent to my son I also tried to use Dell computer website to get customer support I couldn't get through
I have a Dell Venue Tablet that was shipped to me directly from Dell as of August and I am supposed to have a year factory warranty with this unitthis was sent to me from the highest level of customer care from the corporate level due to my original tablet smoking and catching firethe replacement unit was a different model and has been working fine up until weeks ago in which the battery had stopped charging ,which is similar to the first models issue only less intense and no firethis was a tablet for my mother so when she had called me to tell me the battery wasnt charging I told her to contact dell with the information I had provided her such as replacement order number and service request and she had the unit and service tag with herwhen she called tell she reached several people at the call center who kept transferring her to different departments and giving the run around finally to tell her the unit is out of warranty and that the warranty ran out in ma