On July 7th, 2016, I contacted Dell Customer Service regarding my Dell Inspiron laptop's cracked screenI was told that the part needed for my repair was unavailable from them, and that I would need to find a local third party providerI searched, and was unable to find a local third party provider for the repairI contacted Dell again on August 30th, and was again told that the part needed to repair the screen was not available and to contact a third party providerDuring the live chat with " [redacted] ", I went back into my records and found the exact date of purchase for my laptop ($649.99, which I had bought for school) was July 13th, which meant the first time I contacted Dell, my laptop was in warranty" [redacted] " proceeded to tell me that I purchased my laptop in December of 2014, not July 13th So basically, I was a liarWhen I sent him a screenshot of the online receipt confirming the purchase and the purchase date, he told me that it didn't matter
They send a flier to mail that the warranty ( later confirm by technical support staff during a phone call)was still active and our computer has been having this problem that has been referred as phantom touch where it will seem like someone is touching and opening apps in the screen when it is not the case After spending long time and erasing operational system (which left computer worse and unable to be used at all (as per suggestion of one of technical support they told us that in fact the warranty had expired and they can not do anything
Hi bought a Desktop order ID [redacted] that product never got to me per FEDEX I signed for it but who signed the package when no one was home they don't have anything and I don't have the product I contacted Dell they want me to file a police report that was stolen I wasn't stolen I was never delivered they require a sign confirmation that no one can provide I am contacting dell only reply I am getting a automated reply they will contact me in hours nothing else No further contact from them that big of company is telling to lie to police that's a shame I have all the email sent from them if needed and proof I was at work when they say I was home and signed for this
I purchased the new Dell XPS with the 8th generation core iprocessor at the end of last yearA couple of weeks ago the computer completely failed and I was told the SSD was the problem or potentially a connection on the motherboardI was told that it would be fixed with used and refurbished parts and there was no way for me to perform a return or exchange because it was outside the day periodI spent almost $on this computer and I bought it brand new because I wanted a new computer and my new expensive computer is now completely broken and I’m getting used parts to fix it with nothing else I can doI am a student who spent all of his money on a new reliable laptop that could get the job done and now I’ve sent it to the repair depot with no computer for at least days which is a big problem for meI am a big Dell fan and I just want to be treated fairly after the product completely failed and will not turn onI am requesting an exchange for the same product or a com
I have a Dell Inspiron computer and Dell sent messages saying they had an update and that I should apply it When I did it locked up my computer and now it won't even boot The computer was working fine before the Dell update was applied I contacted Dell support and they said the computer was out of warranty and that I would have to pay for support to fix the issue The issue was caused by a Dell update that they sent out, I don't see why I should have to pay for support because they told me to update and that update broke my computer They refused to tell me how to fix this until I pay them This feels like ransomware to me I can't believe a company can set out a bad update and break a computer and not have to fix it I told them that this issue has been reported on their site and other sites but they said they don't have any such issue https: [redacted]
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
Dell advertised a PlayStation GB Call of Duty Black Ops III Bundle + NBA 2Kgame system with a $gift card for members only for $I contacted dell through online chat and on the phone because when I added the item to my cart and tried to check out the price went up to $At first I was told on the online chat that I had the wrong bundle then I was told the bundle was out of stock the I was told it was a technical glitch and they were working to fix it three different stories I have save the group chat to prove itWhen the online rep finally did find the bundle he sent a request to the supervisor to see if I could get the bundle at the advertised priceDell called me only to say we're working to fix the problem the person on the phone clearly saw the bundle still being advertised at a member discount but still told me we can't give it to you for that priceHe tried to offer me another package which didn't have any of the other bonuses
I have contacted dell as I had issues with the machine and it was major issue 1) My ticket was opened on September 9th where they have sent me a technician with parts to do a fix, it was not done correctly and fix was incorrect and the technician left my laptop in no working condition 2)Dell have sent me another technician who still could not fix the issue and could not do all the changes as dell sent him with incorrect parts 3)They have sent me parts that needed to be fixed and unfortunately for the second time they still sent an incorrect parts that do not work on my laptop 4) They have sent other parts that are incorrect and messed up my laptop even more PS: I have talked to their customer service over 30-times, on the phone, with managers, they are all super illiterate and not able to help Finally the case owner [redacted] has decided to go ahead and initiate and exchange that I never allowed or agreed on and I never requested this and he still proceeded with this WITHOUT
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
We purchased a Dell laptop computer on 2-10-for $from [redacted] in [redacted] , ** We started having issues with the computer after purchase The computer made a loud sound like an alarm going off with a series of beeps Dell ran a diagnostic test by doing a series of steps They said doing the diagnostic test would take care of the problem, but did not fix the problem My wife spoke to them numerous time, but kept giving her the run around Dell agreed to pay for shipping and fix it We even looked on the Dell website and stated the beeps was the Mother board going bad My wife told Dell this, but it did not matter to them After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it The Dell personal heard the beeps while talking to them The
I purchased a x-box on black FridayI received a notice their was a billing issue on the accountWhen I contacted customer service they were rude, hung up on be and my wife all together timesThey could not understand the request that was being asked of me and my issue is still pendingMy card was charged twice this is a gift card for my kids sent to them by their grandparentsThis card was being used to purchase other items for the kidsI was told that I have to wait to days for a refund for a card they should not have charged again, so for a purchase that was supposed to cost me it is know costing me roughlyI was transferred about times and I was on the phone for about an hour receiving no results and becoming very frustratedI asked to speak to management I was refused and I asked to speak to the corporate office and was deniedWhen looking up the information for the cooperated office I was given the same number to customer service It is for these
I have a Dell Venue Tablet that was shipped to me directly from Dell as of August and I am supposed to have a year factory warranty with this unitthis was sent to me from the highest level of customer care from the corporate level due to my original tablet smoking and catching firethe replacement unit was a different model and has been working fine up until weeks ago in which the battery had stopped charging ,which is similar to the first models issue only less intense and no firethis was a tablet for my mother so when she had called me to tell me the battery wasnt charging I told her to contact dell with the information I had provided her such as replacement order number and service request and she had the unit and service tag with herwhen she called tell she reached several people at the call center who kept transferring her to different departments and giving the run around finally to tell her the unit is out of warranty and that the warranty ran out in ma
O own dell computers one is a windows pro and the other one is a window pro (both under warranty) After hang up call and speaking with different people and dell sent me the pro windows but not the windows and drivers was also requested it did not happen (both computers are a Inspiron)
I placed online order with Dell on 3/23/Order Number is : [redacted] I tried to call customer care for return on 04/22/around PM PST I could not get to talk to customer careIt asked me to call on MondayI believe Customer Care was closed by PM PST because they work on ESTSaturday and Sunday also closed When I called on Monday 4/25/16, I was told that the return time expired on Friday 4/and they don't accept return There was an error from Dell in delivery There was delay in deliveryThe product reached my City on 3/25, but the carrier did not deliver until 4/7/This is about days of delay in deliveryI had to call the carrier several times to get the deliveryI explained the case to the Dell, they acknowledge that there is a delay delivery and their error in delayBut they don't accept the return when I call on the next day, actually I called in the stipulated time, but I could not reach them on 4/22/because I am in PST timeI would like help in
I ordered a computer a week agoI'm yet to receive a receipt of my order and tracking noI've sent several emails and spoken to people and one so called supervisor who told me they were sending my invoiceThe supervisor told me he would give me a $credit for the hassle but I received nothing in writing The customer service is deplorable to say the least My order # is [redacted]
I went to the DELL website to order toner cartridges today and it stated that there was 10% off discount through May 2, and to use the promo code EXTRA I entered it and proceeded with the order, and the 10% discount did not come off my order I called the phone number for customer service, then was told I needed to be transferred to a different department, if we got disconnected, they gave me the number I held on the new number for minutes before the phone was picked up I also tried to do the online chat and was on that call for minutes and then was told that I needed to call another number for service The person that finally picked up then told me they cannot issue the credit, the order would need to be cancelled and re-entered and that I could be transferred again to someone and would need to give them my CREDIT CARD NUMBER which I refused to do They took one hour of my day and I still did not get the discount and the people on the phones are USELESS,
Dell Order [redacted] and [redacted] were invoiced 1/25/and each order qualifies for $Promo Gift CardDell website states Gift Cards are sent via email within 10-days from invoice dateTheircustomer service team has confirmed that I am to get the $gift Card (multiple emails, print screens, and chat transcripts to confirm)Today 2/15/(days later) Dell still has yet to send of the $gift cards and refuses to provide ANY informationThey now claim they need to wait 4-weeks to process (i have dell website that shows its 10-days not 4-weeks for the gift card) This is my 2nd complaint to Revdex.com about Dell for the same type of issueThere were over other cases of the same issue that after numerous calls and emails were resolved, but this is a pattern that Dell is looking to deceive its customers and withhold money owedThey do not provide any reason to delay paymentThis is a classic example of CHECK KITING which is a FEDERAL CRIME
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
We avoid having the Revdex.com mediate unless service with a vendor is unusually poor Our last couple of interactions with Dell are such an occasion We ask that you delegate our below concern to a staff member that will be professional in addressing our concerns I reached out to Dell on Thursday concerning an UltraSharp monitor I use that’s exhibiting symptoms akin to overheating I say this because when I start the day it’ll function for perhaps minutes until it’s power ceases (literally all LEDs go off and the unit will not power back on until some minutes have passed When I am able to power it back on the ill behavior progresses such that it remains on shorter and shorter durations before powering off It does this even with it’s on screen menu displayed and with the power cord and display cables of another monitor that functions fine I promptly shared the monitors PPID and manufacture date and Dell’s rep [redacted] insisted the monitor only had a one year warranty I know
Dell shipped Order Number [redacted] , then upon arriving rerouted the package back to DellNo refund has been issued
On July 7th, 2016, I contacted Dell Customer Service regarding my Dell Inspiron laptop's cracked screenI was told that the part needed for my repair was unavailable from them, and that I would need to find a local third party providerI searched, and was unable to find a local third party provider for the repairI contacted Dell again on August 30th, and was again told that the part needed to repair the screen was not available and to contact a third party providerDuring the live chat with " [redacted] ", I went back into my records and found the exact date of purchase for my laptop ($649.99, which I had bought for school) was July 13th, which meant the first time I contacted Dell, my laptop was in warranty" [redacted] " proceeded to tell me that I purchased my laptop in December of 2014, not July 13th So basically, I was a liarWhen I sent him a screenshot of the online receipt confirming the purchase and the purchase date, he told me that it didn't matter
They send a flier to mail that the warranty ( later confirm by technical support staff during a phone call)was still active and our computer has been having this problem that has been referred as phantom touch where it will seem like someone is touching and opening apps in the screen when it is not the case After spending long time and erasing operational system (which left computer worse and unable to be used at all (as per suggestion of one of technical support they told us that in fact the warranty had expired and they can not do anything
Hi bought a Desktop order ID [redacted] that product never got to me per FEDEX I signed for it but who signed the package when no one was home they don't have anything and I don't have the product I contacted Dell they want me to file a police report that was stolen I wasn't stolen I was never delivered they require a sign confirmation that no one can provide I am contacting dell only reply I am getting a automated reply they will contact me in hours nothing else No further contact from them that big of company is telling to lie to police that's a shame I have all the email sent from them if needed and proof I was at work when they say I was home and signed for this
I purchased the new Dell XPS with the 8th generation core iprocessor at the end of last yearA couple of weeks ago the computer completely failed and I was told the SSD was the problem or potentially a connection on the motherboardI was told that it would be fixed with used and refurbished parts and there was no way for me to perform a return or exchange because it was outside the day periodI spent almost $on this computer and I bought it brand new because I wanted a new computer and my new expensive computer is now completely broken and I’m getting used parts to fix it with nothing else I can doI am a student who spent all of his money on a new reliable laptop that could get the job done and now I’ve sent it to the repair depot with no computer for at least days which is a big problem for meI am a big Dell fan and I just want to be treated fairly after the product completely failed and will not turn onI am requesting an exchange for the same product or a com
I have a Dell Inspiron computer and Dell sent messages saying they had an update and that I should apply it When I did it locked up my computer and now it won't even boot The computer was working fine before the Dell update was applied I contacted Dell support and they said the computer was out of warranty and that I would have to pay for support to fix the issue The issue was caused by a Dell update that they sent out, I don't see why I should have to pay for support because they told me to update and that update broke my computer They refused to tell me how to fix this until I pay them This feels like ransomware to me I can't believe a company can set out a bad update and break a computer and not have to fix it I told them that this issue has been reported on their site and other sites but they said they don't have any such issue https: [redacted]
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
Dell advertised a PlayStation GB Call of Duty Black Ops III Bundle + NBA 2Kgame system with a $gift card for members only for $I contacted dell through online chat and on the phone because when I added the item to my cart and tried to check out the price went up to $At first I was told on the online chat that I had the wrong bundle then I was told the bundle was out of stock the I was told it was a technical glitch and they were working to fix it three different stories I have save the group chat to prove itWhen the online rep finally did find the bundle he sent a request to the supervisor to see if I could get the bundle at the advertised priceDell called me only to say we're working to fix the problem the person on the phone clearly saw the bundle still being advertised at a member discount but still told me we can't give it to you for that priceHe tried to offer me another package which didn't have any of the other bonuses
I have contacted dell as I had issues with the machine and it was major issue 1) My ticket was opened on September 9th where they have sent me a technician with parts to do a fix, it was not done correctly and fix was incorrect and the technician left my laptop in no working condition 2)Dell have sent me another technician who still could not fix the issue and could not do all the changes as dell sent him with incorrect parts 3)They have sent me parts that needed to be fixed and unfortunately for the second time they still sent an incorrect parts that do not work on my laptop 4) They have sent other parts that are incorrect and messed up my laptop even more PS: I have talked to their customer service over 30-times, on the phone, with managers, they are all super illiterate and not able to help Finally the case owner [redacted] has decided to go ahead and initiate and exchange that I never allowed or agreed on and I never requested this and he still proceeded with this WITHOUT
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
We purchased a Dell laptop computer on 2-10-for $from [redacted] in [redacted] , ** We started having issues with the computer after purchase The computer made a loud sound like an alarm going off with a series of beeps Dell ran a diagnostic test by doing a series of steps They said doing the diagnostic test would take care of the problem, but did not fix the problem My wife spoke to them numerous time, but kept giving her the run around Dell agreed to pay for shipping and fix it We even looked on the Dell website and stated the beeps was the Mother board going bad My wife told Dell this, but it did not matter to them After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it The Dell personal heard the beeps while talking to them The
I purchased a x-box on black FridayI received a notice their was a billing issue on the accountWhen I contacted customer service they were rude, hung up on be and my wife all together timesThey could not understand the request that was being asked of me and my issue is still pendingMy card was charged twice this is a gift card for my kids sent to them by their grandparentsThis card was being used to purchase other items for the kidsI was told that I have to wait to days for a refund for a card they should not have charged again, so for a purchase that was supposed to cost me it is know costing me roughlyI was transferred about times and I was on the phone for about an hour receiving no results and becoming very frustratedI asked to speak to management I was refused and I asked to speak to the corporate office and was deniedWhen looking up the information for the cooperated office I was given the same number to customer service It is for these
I have a Dell Venue Tablet that was shipped to me directly from Dell as of August and I am supposed to have a year factory warranty with this unitthis was sent to me from the highest level of customer care from the corporate level due to my original tablet smoking and catching firethe replacement unit was a different model and has been working fine up until weeks ago in which the battery had stopped charging ,which is similar to the first models issue only less intense and no firethis was a tablet for my mother so when she had called me to tell me the battery wasnt charging I told her to contact dell with the information I had provided her such as replacement order number and service request and she had the unit and service tag with herwhen she called tell she reached several people at the call center who kept transferring her to different departments and giving the run around finally to tell her the unit is out of warranty and that the warranty ran out in ma
O own dell computers one is a windows pro and the other one is a window pro (both under warranty) After hang up call and speaking with different people and dell sent me the pro windows but not the windows and drivers was also requested it did not happen (both computers are a Inspiron)
I placed online order with Dell on 3/23/Order Number is : [redacted] I tried to call customer care for return on 04/22/around PM PST I could not get to talk to customer careIt asked me to call on MondayI believe Customer Care was closed by PM PST because they work on ESTSaturday and Sunday also closed When I called on Monday 4/25/16, I was told that the return time expired on Friday 4/and they don't accept return There was an error from Dell in delivery There was delay in deliveryThe product reached my City on 3/25, but the carrier did not deliver until 4/7/This is about days of delay in deliveryI had to call the carrier several times to get the deliveryI explained the case to the Dell, they acknowledge that there is a delay delivery and their error in delayBut they don't accept the return when I call on the next day, actually I called in the stipulated time, but I could not reach them on 4/22/because I am in PST timeI would like help in
I ordered a computer a week agoI'm yet to receive a receipt of my order and tracking noI've sent several emails and spoken to people and one so called supervisor who told me they were sending my invoiceThe supervisor told me he would give me a $credit for the hassle but I received nothing in writing The customer service is deplorable to say the least My order # is [redacted]
I went to the DELL website to order toner cartridges today and it stated that there was 10% off discount through May 2, and to use the promo code EXTRA I entered it and proceeded with the order, and the 10% discount did not come off my order I called the phone number for customer service, then was told I needed to be transferred to a different department, if we got disconnected, they gave me the number I held on the new number for minutes before the phone was picked up I also tried to do the online chat and was on that call for minutes and then was told that I needed to call another number for service The person that finally picked up then told me they cannot issue the credit, the order would need to be cancelled and re-entered and that I could be transferred again to someone and would need to give them my CREDIT CARD NUMBER which I refused to do They took one hour of my day and I still did not get the discount and the people on the phones are USELESS,
Dell Order [redacted] and [redacted] were invoiced 1/25/and each order qualifies for $Promo Gift CardDell website states Gift Cards are sent via email within 10-days from invoice dateTheircustomer service team has confirmed that I am to get the $gift Card (multiple emails, print screens, and chat transcripts to confirm)Today 2/15/(days later) Dell still has yet to send of the $gift cards and refuses to provide ANY informationThey now claim they need to wait 4-weeks to process (i have dell website that shows its 10-days not 4-weeks for the gift card) This is my 2nd complaint to Revdex.com about Dell for the same type of issueThere were over other cases of the same issue that after numerous calls and emails were resolved, but this is a pattern that Dell is looking to deceive its customers and withhold money owedThey do not provide any reason to delay paymentThis is a classic example of CHECK KITING which is a FEDERAL CRIME
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
We avoid having the Revdex.com mediate unless service with a vendor is unusually poor Our last couple of interactions with Dell are such an occasion We ask that you delegate our below concern to a staff member that will be professional in addressing our concerns I reached out to Dell on Thursday concerning an UltraSharp monitor I use that’s exhibiting symptoms akin to overheating I say this because when I start the day it’ll function for perhaps minutes until it’s power ceases (literally all LEDs go off and the unit will not power back on until some minutes have passed When I am able to power it back on the ill behavior progresses such that it remains on shorter and shorter durations before powering off It does this even with it’s on screen menu displayed and with the power cord and display cables of another monitor that functions fine I promptly shared the monitors PPID and manufacture date and Dell’s rep [redacted] insisted the monitor only had a one year warranty I know