Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: [redacted] This is a widely documented problem Here are just a few articles describing the issue: [redacted] [redacted] My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
I ordered two new Dell XPS computersOne hard drive failed after monthsI was given a time-consuming run-around when I tried to get it fixedVery bad experienceI am not likely to buy any more Dell productsToo bad, since I had been a long-time customer
When purchasing an LG 65" TV the add read $plus a $gift card to be used for future Dell purchasesI never received it and upon calling, I was told that I would NOT be getting itThis was AFTER over hours of phone and hold time with this company and telling the same story to SEVERAL so called supervisorsThe last one told me not to call back again! This was AFTER someone offered me a $credit to settle!
I've purchased a Dell XPS and I've had problems with the video flickering It happens about every 5-minutes for about seconds I've spent probably 30-hours trying to resolve the issue and I'm pretty fed up with it over the last 2-months I didn't notice it enough to decide ultimately to get my money back but it is too late I've run the diagnostic tool, and it apparently failed A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished I declined opening the device up and wanted to get my money back Apparently this test always fails unless the computer is plugged in apparently I found this out after the technician left...good I didn't let him replace a non-related part! I've realized my day return window has passed Gulp! That's after spending a few hours here and there trying to resolve the issueNow I have a machine with an issue that is going to take plenty of hours to diagnose I've
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
In March I purchased an Alienware gaming computer from DellIt arrived broken, was serviced, was still broken, was sent in for repairs, was delayed well after their own terms for holding a computer for repairs, the refused to let me out of the contract, sent me a new unit, claimed I didn't send them the old one (which I have confirmation of), and now the replacement unit after months and days has brokenI've experienced USB surges in the front and back of the computerI called support who advised me to PLUG MY CELLPHONE into the SURGED USB PORTwhich I did not do because I'm not stupidWe tested the ports for over an hour because apparently the system telling me they're surged isn't good enoughFinally a service call was placedParts shipped todayI haven't been called for the tech to come in The computer has now broken down times in months Enough is enough
I went to the DELL website to order toner cartridges today and it stated that there was 10% off discount through May 2, and to use the promo code EXTRA I entered it and proceeded with the order, and the 10% discount did not come off my order I called the phone number for customer service, then was told I needed to be transferred to a different department, if we got disconnected, they gave me the number I held on the new number for minutes before the phone was picked up I also tried to do the online chat and was on that call for minutes and then was told that I needed to call another number for service The person that finally picked up then told me they cannot issue the credit, the order would need to be cancelled and re-entered and that I could be transferred again to someone and would need to give them my CREDIT CARD NUMBER which I refused to do They took one hour of my day and I still did not get the discount and the people on the phones are USELESS,
Dell Order [redacted] and [redacted] were invoiced 1/25/and each order qualifies for $Promo Gift CardDell website states Gift Cards are sent via email within 10-days from invoice dateTheircustomer service team has confirmed that I am to get the $gift Card (multiple emails, print screens, and chat transcripts to confirm)Today 2/15/(days later) Dell still has yet to send of the $gift cards and refuses to provide ANY informationThey now claim they need to wait 4-weeks to process (i have dell website that shows its 10-days not 4-weeks for the gift card) This is my 2nd complaint to Revdex.com about Dell for the same type of issueThere were over other cases of the same issue that after numerous calls and emails were resolved, but this is a pattern that Dell is looking to deceive its customers and withhold money owedThey do not provide any reason to delay paymentThis is a classic example of CHECK KITING which is a FEDERAL CRIME
I have a Dell Inspiron computer and Dell sent messages saying they had an update and that I should apply it When I did it locked up my computer and now it won't even boot The computer was working fine before the Dell update was applied I contacted Dell support and they said the computer was out of warranty and that I would have to pay for support to fix the issue The issue was caused by a Dell update that they sent out, I don't see why I should have to pay for support because they told me to update and that update broke my computer They refused to tell me how to fix this until I pay them This feels like ransomware to me I can't believe a company can set out a bad update and break a computer and not have to fix it I told them that this issue has been reported on their site and other sites but they said they don't have any such issue https: [redacted]
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
They advertised Nest Thermostat E for $Price valid 11/21-11/This was not a door busterQuantities were not limited On 11/I spoke to two agentsThe first two said it wasn't posted yetThe third said I missed it and it was all sold outThe fourth said it was an error and pointed to their T&C saying they are not bound by their advertisements
After contacting Dell multiple times with the same issue (one that had been "fixed" by them multiple times already) they are refusing to replace my laptop when it will not function as advertised, and I have only owned it for four months, well within their warranty
I purchased a Dell Inspiron Computer in February I did not try to use the computer until June because I had another computer that was about to give outWhen I attempted to use the computer, it showed that the computer did not have a hard driveI contacted Dell Customer service technician's immediately After I refused to send the computer to them and insure it myself as they requested, a month had passed before they agreed to have it picked up by Fed Ex The computer has a one year warrantyDell customer service has jerked me around for the past three months and still cannot tell me when I will receive a computer with software and that works I have been in constant communication with the repsand they continue to tell me they are waiting on approval before they can tell me when I will receive my computer I am seventy-five years of age and have high blood pressure among other things I hope that you can help to solve this problem
I purchased a high-end computer (laptop) from Dell in October of I began to have issues (malfunctioning computer/unable to be used) in February after less than four months of operationI contacted Dell at the beginning of February for a repair (I purchased a three-year warranty on the machine) and they replaced the monitor/display on the machine The repair did not correct the issueI continued to contact Dell throughout the month of February and into March due to the continued issues/inoperability of the computerThey arranged for my computer to be shipped for service, where they replaced the motherboard Once again, the repair did not correct the issueI continued to contact Dell throughout the month of March and now into April due to continued issues/inoperability of the computerAt the beginning of April, I requested a replacement computer since it was clear to me that the laptop was a lemonHowever, Dell only offered me a refurbished machine I stated that I d
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
I have contacted dell as I had issues with the machine and it was major issue 1) My ticket was opened on September 9th where they have sent me a technician with parts to do a fix, it was not done correctly and fix was incorrect and the technician left my laptop in no working condition 2)Dell have sent me another technician who still could not fix the issue and could not do all the changes as dell sent him with incorrect parts 3)They have sent me parts that needed to be fixed and unfortunately for the second time they still sent an incorrect parts that do not work on my laptop 4) They have sent other parts that are incorrect and messed up my laptop even more PS: I have talked to their customer service over 30-times, on the phone, with managers, they are all super illiterate and not able to help Finally the case owner [redacted] has decided to go ahead and initiate and exchange that I never allowed or agreed on and I never requested this and he still proceeded with this WITHOUT
I purchased a Dell Inspiron 2-in-approxamately months ago, and have had significant problems with it since the beginning of FebruaryI contacted Dell Customer support the very Beginning of February concerning an Error Code for the Hard DriveThey sent out a replacement which never workedI requested to send it in to a repair facility to repair the computerThey replaced the Hard Drive Again and the Motherboard as well (the repair took almost weeks), but returned the computer with a puncture in the body between the keyboard and the trackpad and never explained why That repair lasted less than a day and the computer crashed and is inoperable on March 10thIt took until Thursday March for them to approve a replacement, and then told me the turnaround time for the repair takes 10-Business Days Business Days later they are telling me it should take another 10-Business Days, and I cannot get any answers as to why the delay from Customer Support and they
We avoid having the Revdex.com mediate unless service with a vendor is unusually poor Our last couple of interactions with Dell are such an occasion We ask that you delegate our below concern to a staff member that will be professional in addressing our concerns I reached out to Dell on Thursday concerning an UltraSharp monitor I use that’s exhibiting symptoms akin to overheating I say this because when I start the day it’ll function for perhaps minutes until it’s power ceases (literally all LEDs go off and the unit will not power back on until some minutes have passed When I am able to power it back on the ill behavior progresses such that it remains on shorter and shorter durations before powering off It does this even with it’s on screen menu displayed and with the power cord and display cables of another monitor that functions fine I promptly shared the monitors PPID and manufacture date and Dell’s rep [redacted] insisted the monitor only had a one year warranty I know
I ordered a replacement battery for my laptop computer and receive the wrong battery It will not fit my computer or any other Dell device that I have and I simply want to return the battery and receive a full refund I have spoken with different individuals over the phone at Dell Customer Service and was assured that they would look into the matter The customer service representative told me they would put in a request for to approve the return of the battery and refund I heard back from Dell weeks later telling me that the request for return had been denied because the 30-day period to return the battery had lapsed and there was nothing they could do Meanwhile I am stuck with a battery that I cannot use and a computer that is not working because I do not have the right battery The fact that Dell is not taking responsibility for sending me the wrong battery to begin with is frustrating to say the least and what is even more infuriating is that no one at Customer Se
I purchased a x-box on black FridayI received a notice their was a billing issue on the accountWhen I contacted customer service they were rude, hung up on be and my wife all together timesThey could not understand the request that was being asked of me and my issue is still pendingMy card was charged twice this is a gift card for my kids sent to them by their grandparentsThis card was being used to purchase other items for the kidsI was told that I have to wait to days for a refund for a card they should not have charged again, so for a purchase that was supposed to cost me it is know costing me roughlyI was transferred about times and I was on the phone for about an hour receiving no results and becoming very frustratedI asked to speak to management I was refused and I asked to speak to the corporate office and was deniedWhen looking up the information for the cooperated office I was given the same number to customer service It is for these
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: [redacted] This is a widely documented problem Here are just a few articles describing the issue: [redacted] [redacted] My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
I ordered two new Dell XPS computersOne hard drive failed after monthsI was given a time-consuming run-around when I tried to get it fixedVery bad experienceI am not likely to buy any more Dell productsToo bad, since I had been a long-time customer
When purchasing an LG 65" TV the add read $plus a $gift card to be used for future Dell purchasesI never received it and upon calling, I was told that I would NOT be getting itThis was AFTER over hours of phone and hold time with this company and telling the same story to SEVERAL so called supervisorsThe last one told me not to call back again! This was AFTER someone offered me a $credit to settle!
I've purchased a Dell XPS and I've had problems with the video flickering It happens about every 5-minutes for about seconds I've spent probably 30-hours trying to resolve the issue and I'm pretty fed up with it over the last 2-months I didn't notice it enough to decide ultimately to get my money back but it is too late I've run the diagnostic tool, and it apparently failed A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished I declined opening the device up and wanted to get my money back Apparently this test always fails unless the computer is plugged in apparently I found this out after the technician left...good I didn't let him replace a non-related part! I've realized my day return window has passed Gulp! That's after spending a few hours here and there trying to resolve the issueNow I have a machine with an issue that is going to take plenty of hours to diagnose I've
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
In March I purchased an Alienware gaming computer from DellIt arrived broken, was serviced, was still broken, was sent in for repairs, was delayed well after their own terms for holding a computer for repairs, the refused to let me out of the contract, sent me a new unit, claimed I didn't send them the old one (which I have confirmation of), and now the replacement unit after months and days has brokenI've experienced USB surges in the front and back of the computerI called support who advised me to PLUG MY CELLPHONE into the SURGED USB PORTwhich I did not do because I'm not stupidWe tested the ports for over an hour because apparently the system telling me they're surged isn't good enoughFinally a service call was placedParts shipped todayI haven't been called for the tech to come in The computer has now broken down times in months Enough is enough
I went to the DELL website to order toner cartridges today and it stated that there was 10% off discount through May 2, and to use the promo code EXTRA I entered it and proceeded with the order, and the 10% discount did not come off my order I called the phone number for customer service, then was told I needed to be transferred to a different department, if we got disconnected, they gave me the number I held on the new number for minutes before the phone was picked up I also tried to do the online chat and was on that call for minutes and then was told that I needed to call another number for service The person that finally picked up then told me they cannot issue the credit, the order would need to be cancelled and re-entered and that I could be transferred again to someone and would need to give them my CREDIT CARD NUMBER which I refused to do They took one hour of my day and I still did not get the discount and the people on the phones are USELESS,
Dell Order [redacted] and [redacted] were invoiced 1/25/and each order qualifies for $Promo Gift CardDell website states Gift Cards are sent via email within 10-days from invoice dateTheircustomer service team has confirmed that I am to get the $gift Card (multiple emails, print screens, and chat transcripts to confirm)Today 2/15/(days later) Dell still has yet to send of the $gift cards and refuses to provide ANY informationThey now claim they need to wait 4-weeks to process (i have dell website that shows its 10-days not 4-weeks for the gift card) This is my 2nd complaint to Revdex.com about Dell for the same type of issueThere were over other cases of the same issue that after numerous calls and emails were resolved, but this is a pattern that Dell is looking to deceive its customers and withhold money owedThey do not provide any reason to delay paymentThis is a classic example of CHECK KITING which is a FEDERAL CRIME
I have a Dell Inspiron computer and Dell sent messages saying they had an update and that I should apply it When I did it locked up my computer and now it won't even boot The computer was working fine before the Dell update was applied I contacted Dell support and they said the computer was out of warranty and that I would have to pay for support to fix the issue The issue was caused by a Dell update that they sent out, I don't see why I should have to pay for support because they told me to update and that update broke my computer They refused to tell me how to fix this until I pay them This feels like ransomware to me I can't believe a company can set out a bad update and break a computer and not have to fix it I told them that this issue has been reported on their site and other sites but they said they don't have any such issue https: [redacted]
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
They advertised Nest Thermostat E for $Price valid 11/21-11/This was not a door busterQuantities were not limited On 11/I spoke to two agentsThe first two said it wasn't posted yetThe third said I missed it and it was all sold outThe fourth said it was an error and pointed to their T&C saying they are not bound by their advertisements
After contacting Dell multiple times with the same issue (one that had been "fixed" by them multiple times already) they are refusing to replace my laptop when it will not function as advertised, and I have only owned it for four months, well within their warranty
I purchased a Dell Inspiron Computer in February I did not try to use the computer until June because I had another computer that was about to give outWhen I attempted to use the computer, it showed that the computer did not have a hard driveI contacted Dell Customer service technician's immediately After I refused to send the computer to them and insure it myself as they requested, a month had passed before they agreed to have it picked up by Fed Ex The computer has a one year warrantyDell customer service has jerked me around for the past three months and still cannot tell me when I will receive a computer with software and that works I have been in constant communication with the repsand they continue to tell me they are waiting on approval before they can tell me when I will receive my computer I am seventy-five years of age and have high blood pressure among other things I hope that you can help to solve this problem
I purchased a high-end computer (laptop) from Dell in October of I began to have issues (malfunctioning computer/unable to be used) in February after less than four months of operationI contacted Dell at the beginning of February for a repair (I purchased a three-year warranty on the machine) and they replaced the monitor/display on the machine The repair did not correct the issueI continued to contact Dell throughout the month of February and into March due to the continued issues/inoperability of the computerThey arranged for my computer to be shipped for service, where they replaced the motherboard Once again, the repair did not correct the issueI continued to contact Dell throughout the month of March and now into April due to continued issues/inoperability of the computerAt the beginning of April, I requested a replacement computer since it was clear to me that the laptop was a lemonHowever, Dell only offered me a refurbished machine I stated that I d
I'm having a problem with my current laptop, which is a Dell Precision (Xeon, Quadro M1200, 4K), where the headphone jack produces distorted audio despite trying different driver versions, sounding more like an electrical problem than a driver issue This has been my third laptop so far: I ordered a Precision from Dell Outlet in Oct2016, but it had an issue where it would randomly wake up from sleepAfter three motherboard replacements, the system became worse - it became super slow, and the touchscreen stopped working at all So, Dell sent me a replacement 5510, but this had really bad glitching issues with videoTherefore, the current was sent to me as a replacement in May This laptop developed real thermal issues, so I naturally called Dell in April, and they sent a motherboard replacement, which temporarily resolved the issue Yet, earlier this month, the system again had thermal issues, so I got another motherboard replacement, but this motherboard was
I have contacted dell as I had issues with the machine and it was major issue 1) My ticket was opened on September 9th where they have sent me a technician with parts to do a fix, it was not done correctly and fix was incorrect and the technician left my laptop in no working condition 2)Dell have sent me another technician who still could not fix the issue and could not do all the changes as dell sent him with incorrect parts 3)They have sent me parts that needed to be fixed and unfortunately for the second time they still sent an incorrect parts that do not work on my laptop 4) They have sent other parts that are incorrect and messed up my laptop even more PS: I have talked to their customer service over 30-times, on the phone, with managers, they are all super illiterate and not able to help Finally the case owner [redacted] has decided to go ahead and initiate and exchange that I never allowed or agreed on and I never requested this and he still proceeded with this WITHOUT
I purchased a Dell Inspiron 2-in-approxamately months ago, and have had significant problems with it since the beginning of FebruaryI contacted Dell Customer support the very Beginning of February concerning an Error Code for the Hard DriveThey sent out a replacement which never workedI requested to send it in to a repair facility to repair the computerThey replaced the Hard Drive Again and the Motherboard as well (the repair took almost weeks), but returned the computer with a puncture in the body between the keyboard and the trackpad and never explained why That repair lasted less than a day and the computer crashed and is inoperable on March 10thIt took until Thursday March for them to approve a replacement, and then told me the turnaround time for the repair takes 10-Business Days Business Days later they are telling me it should take another 10-Business Days, and I cannot get any answers as to why the delay from Customer Support and they
We avoid having the Revdex.com mediate unless service with a vendor is unusually poor Our last couple of interactions with Dell are such an occasion We ask that you delegate our below concern to a staff member that will be professional in addressing our concerns I reached out to Dell on Thursday concerning an UltraSharp monitor I use that’s exhibiting symptoms akin to overheating I say this because when I start the day it’ll function for perhaps minutes until it’s power ceases (literally all LEDs go off and the unit will not power back on until some minutes have passed When I am able to power it back on the ill behavior progresses such that it remains on shorter and shorter durations before powering off It does this even with it’s on screen menu displayed and with the power cord and display cables of another monitor that functions fine I promptly shared the monitors PPID and manufacture date and Dell’s rep [redacted] insisted the monitor only had a one year warranty I know
I ordered a replacement battery for my laptop computer and receive the wrong battery It will not fit my computer or any other Dell device that I have and I simply want to return the battery and receive a full refund I have spoken with different individuals over the phone at Dell Customer Service and was assured that they would look into the matter The customer service representative told me they would put in a request for to approve the return of the battery and refund I heard back from Dell weeks later telling me that the request for return had been denied because the 30-day period to return the battery had lapsed and there was nothing they could do Meanwhile I am stuck with a battery that I cannot use and a computer that is not working because I do not have the right battery The fact that Dell is not taking responsibility for sending me the wrong battery to begin with is frustrating to say the least and what is even more infuriating is that no one at Customer Se
I purchased a x-box on black FridayI received a notice their was a billing issue on the accountWhen I contacted customer service they were rude, hung up on be and my wife all together timesThey could not understand the request that was being asked of me and my issue is still pendingMy card was charged twice this is a gift card for my kids sent to them by their grandparentsThis card was being used to purchase other items for the kidsI was told that I have to wait to days for a refund for a card they should not have charged again, so for a purchase that was supposed to cost me it is know costing me roughlyI was transferred about times and I was on the phone for about an hour receiving no results and becoming very frustratedI asked to speak to management I was refused and I asked to speak to the corporate office and was deniedWhen looking up the information for the cooperated office I was given the same number to customer service It is for these