I bought my Alienware computer end of November, The computer started to have a "yellow light" issue in May, 2017, where the computer cannot turn on at allI sent the computer into Dell for warranty repair, and it returned fineThe service number is: [redacted] However, in early December, 2017, the computer started having the EXACT same issue six months after Dell supposedly fixed the problem, and days after my original warranty expiredIf the same issue occurs six months after Dell's original fix, the computer was NOT fixedI emailed Alienware's technical support, and they wanted to charge me approximately $for the issueIt is completely unethical for Dell to come up with a TEMPORARY fix during the warranty period, and expect the customer to pay a extremely high amount when the computer issue arise againPlease understand my situation, and fix the issue that was not fixed when I first sent it in
In March I purchased an Alienware gaming computer from DellIt arrived broken, was serviced, was still broken, was sent in for repairs, was delayed well after their own terms for holding a computer for repairs, the refused to let me out of the contract, sent me a new unit, claimed I didn't send them the old one (which I have confirmation of), and now the replacement unit after months and days has brokenI've experienced USB surges in the front and back of the computerI called support who advised me to PLUG MY CELLPHONE into the SURGED USB PORTwhich I did not do because I'm not stupidWe tested the ports for over an hour because apparently the system telling me they're surged isn't good enoughFinally a service call was placedParts shipped todayI haven't been called for the tech to come in The computer has now broken down times in months Enough is enough
They advertised Nest Thermostat E for $Price valid 11/21-11/This was not a door busterQuantities were not limited On 11/I spoke to two agentsThe first two said it wasn't posted yetThe third said I missed it and it was all sold outThe fourth said it was an error and pointed to their T&C saying they are not bound by their advertisements
I ordered a replacement battery for my laptop computer and receive the wrong battery It will not fit my computer or any other Dell device that I have and I simply want to return the battery and receive a full refund I have spoken with different individuals over the phone at Dell Customer Service and was assured that they would look into the matter The customer service representative told me they would put in a request for to approve the return of the battery and refund I heard back from Dell weeks later telling me that the request for return had been denied because the 30-day period to return the battery had lapsed and there was nothing they could do Meanwhile I am stuck with a battery that I cannot use and a computer that is not working because I do not have the right battery The fact that Dell is not taking responsibility for sending me the wrong battery to begin with is frustrating to say the least and what is even more infuriating is that no one at Customer Se
Purchased a Alienware laptop from DellThe laptop had issues from day First issue that the keyboard did not work (Dell Technician came to replace it) (Spent a vacation day to wait for tech) then shortly after that a few days later the USB drive did not work (Dell Technician schedule a appointment to repair but did not show up! He called the next day to reschedule ) (Spent vacation day to waiting on the NO SHOW and the other day HE FINALLY SHOWED UP!) The 3rd issue after the USB drive, was the POWER ISSUEThe laptop stopped charging and would not turn on! (TECHNICIAN was schedule to come repair the laptop and replace the battery and some other parts) (Dell Technician came to replace it) (Spent a vacation day to wait for tech) 4th time the technician came to replace the motherboard (Spent a vacation day to wait for tech) 5th time the technican came to replace the motherboard again! (Spent a vacation day to wait for tech) I received a LEMON laptop, and sp
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased an extended warranty for my Dell XPS, and the hard drive failed about a year ago and Dell replaced it with a refurbished one that is already going out only about one year laterI am still under warranty, yet Dell refuses to replace with a new one, and wants to replace with another refurbished one that more than likely will go out within another yearThis is unacceptableWhat good is a warranty if Dell won't replace one of the most important parts of the computer with a reliable hard drive XPS L502X Service Tag: [redacted] | Express Service Code: [redacted]
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
I purchased a Dell Inspiron Computer in February I did not try to use the computer until June because I had another computer that was about to give outWhen I attempted to use the computer, it showed that the computer did not have a hard driveI contacted Dell Customer service technician's immediately After I refused to send the computer to them and insure it myself as they requested, a month had passed before they agreed to have it picked up by Fed Ex The computer has a one year warrantyDell customer service has jerked me around for the past three months and still cannot tell me when I will receive a computer with software and that works I have been in constant communication with the repsand they continue to tell me they are waiting on approval before they can tell me when I will receive my computer I am seventy-five years of age and have high blood pressure among other things I hope that you can help to solve this problem
I have the Dell Inspiron model I have had the right side hinge already repaired one time I have spent way too many hours with many issues with DELL I have been reading the complaints about the same exact issue, same model about other unfortunate buyers of the DELL product I know what happens when I call customer service -- the same outcome for all of the other people to complain They will not fix it If it is under warrantee then it was your fault and DELL IS NOT RESPONSIBLE and after multiple hours on the phone with many different people (as they have perfected the "transfer until they are dizzy and fall off the connection" method Then when you finally get the "NO" they tell you it will be $to repair If it is NOT under warrantee then they put you through the mill again and tell you "NO" it is not covered and it will $to fix it There are so many complaints about the same exact poor quality on this laptop I want to know why this has not b
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
I purchased a high-end computer (laptop) from Dell in October of I began to have issues (malfunctioning computer/unable to be used) in February after less than four months of operationI contacted Dell at the beginning of February for a repair (I purchased a three-year warranty on the machine) and they replaced the monitor/display on the machine The repair did not correct the issueI continued to contact Dell throughout the month of February and into March due to the continued issues/inoperability of the computerThey arranged for my computer to be shipped for service, where they replaced the motherboard Once again, the repair did not correct the issueI continued to contact Dell throughout the month of March and now into April due to continued issues/inoperability of the computerAt the beginning of April, I requested a replacement computer since it was clear to me that the laptop was a lemonHowever, Dell only offered me a refurbished machine I stated that I d
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: [redacted] This is a widely documented problem Here are just a few articles describing the issue: [redacted] [redacted] My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
When purchasing an LG 65" TV the add read $plus a $gift card to be used for future Dell purchasesI never received it and upon calling, I was told that I would NOT be getting itThis was AFTER over hours of phone and hold time with this company and telling the same story to SEVERAL so called supervisorsThe last one told me not to call back again! This was AFTER someone offered me a $credit to settle!
I've purchased a Dell XPS and I've had problems with the video flickering It happens about every 5-minutes for about seconds I've spent probably 30-hours trying to resolve the issue and I'm pretty fed up with it over the last 2-months I didn't notice it enough to decide ultimately to get my money back but it is too late I've run the diagnostic tool, and it apparently failed A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished I declined opening the device up and wanted to get my money back Apparently this test always fails unless the computer is plugged in apparently I found this out after the technician left...good I didn't let him replace a non-related part! I've realized my day return window has passed Gulp! That's after spending a few hours here and there trying to resolve the issueNow I have a machine with an issue that is going to take plenty of hours to diagnose I've
I ordered QuickBooks Pro Bundle (Download) on the 11th of November: order # [redacted] I received email confirmation that the product was available in my digital Locker hours after ordering it; but all I received was the License key and neither the product key or the downloadable link I had to wait until the weekend had passed just to be able to speak to multiple Dell representatives via chat and phone; just to wait for over an hour to be told that I would need to be passed on to this person or that person I still have not received the downloadable link or the product key I want the correct item that I purchased with my Dell financing I have emails and screenshots to confirm if needed
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
After contacting Dell multiple times with the same issue (one that had been "fixed" by them multiple times already) they are refusing to replace my laptop when it will not function as advertised, and I have only owned it for four months, well within their warranty
I purchased a Dell Inspiron 2-in-approxamately months ago, and have had significant problems with it since the beginning of FebruaryI contacted Dell Customer support the very Beginning of February concerning an Error Code for the Hard DriveThey sent out a replacement which never workedI requested to send it in to a repair facility to repair the computerThey replaced the Hard Drive Again and the Motherboard as well (the repair took almost weeks), but returned the computer with a puncture in the body between the keyboard and the trackpad and never explained why That repair lasted less than a day and the computer crashed and is inoperable on March 10thIt took until Thursday March for them to approve a replacement, and then told me the turnaround time for the repair takes 10-Business Days Business Days later they are telling me it should take another 10-Business Days, and I cannot get any answers as to why the delay from Customer Support and they
I ordered a dollar Dell Computer weeks ago I paid dollars for shipping because [redacted] could not ship the computer to [redacted] Now I have to pay another dollars for my son to ship the damaged computer back to me I'm sure its going to take another dollars to ship a computer that works Dell needs to make sure that the computers we buy through [redacted] worksIt took one week and a half to get the damaged computer sent to my son for school How long is it gonna take Dell to get a computer that works sent to my son I also tried to use Dell computer website to get customer support I couldn't get through
I bought my Alienware computer end of November, The computer started to have a "yellow light" issue in May, 2017, where the computer cannot turn on at allI sent the computer into Dell for warranty repair, and it returned fineThe service number is: [redacted] However, in early December, 2017, the computer started having the EXACT same issue six months after Dell supposedly fixed the problem, and days after my original warranty expiredIf the same issue occurs six months after Dell's original fix, the computer was NOT fixedI emailed Alienware's technical support, and they wanted to charge me approximately $for the issueIt is completely unethical for Dell to come up with a TEMPORARY fix during the warranty period, and expect the customer to pay a extremely high amount when the computer issue arise againPlease understand my situation, and fix the issue that was not fixed when I first sent it in
In March I purchased an Alienware gaming computer from DellIt arrived broken, was serviced, was still broken, was sent in for repairs, was delayed well after their own terms for holding a computer for repairs, the refused to let me out of the contract, sent me a new unit, claimed I didn't send them the old one (which I have confirmation of), and now the replacement unit after months and days has brokenI've experienced USB surges in the front and back of the computerI called support who advised me to PLUG MY CELLPHONE into the SURGED USB PORTwhich I did not do because I'm not stupidWe tested the ports for over an hour because apparently the system telling me they're surged isn't good enoughFinally a service call was placedParts shipped todayI haven't been called for the tech to come in The computer has now broken down times in months Enough is enough
They advertised Nest Thermostat E for $Price valid 11/21-11/This was not a door busterQuantities were not limited On 11/I spoke to two agentsThe first two said it wasn't posted yetThe third said I missed it and it was all sold outThe fourth said it was an error and pointed to their T&C saying they are not bound by their advertisements
I ordered a replacement battery for my laptop computer and receive the wrong battery It will not fit my computer or any other Dell device that I have and I simply want to return the battery and receive a full refund I have spoken with different individuals over the phone at Dell Customer Service and was assured that they would look into the matter The customer service representative told me they would put in a request for to approve the return of the battery and refund I heard back from Dell weeks later telling me that the request for return had been denied because the 30-day period to return the battery had lapsed and there was nothing they could do Meanwhile I am stuck with a battery that I cannot use and a computer that is not working because I do not have the right battery The fact that Dell is not taking responsibility for sending me the wrong battery to begin with is frustrating to say the least and what is even more infuriating is that no one at Customer Se
Purchased a Alienware laptop from DellThe laptop had issues from day First issue that the keyboard did not work (Dell Technician came to replace it) (Spent a vacation day to wait for tech) then shortly after that a few days later the USB drive did not work (Dell Technician schedule a appointment to repair but did not show up! He called the next day to reschedule ) (Spent vacation day to waiting on the NO SHOW and the other day HE FINALLY SHOWED UP!) The 3rd issue after the USB drive, was the POWER ISSUEThe laptop stopped charging and would not turn on! (TECHNICIAN was schedule to come repair the laptop and replace the battery and some other parts) (Dell Technician came to replace it) (Spent a vacation day to wait for tech) 4th time the technician came to replace the motherboard (Spent a vacation day to wait for tech) 5th time the technican came to replace the motherboard again! (Spent a vacation day to wait for tech) I received a LEMON laptop, and sp
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased an extended warranty for my Dell XPS, and the hard drive failed about a year ago and Dell replaced it with a refurbished one that is already going out only about one year laterI am still under warranty, yet Dell refuses to replace with a new one, and wants to replace with another refurbished one that more than likely will go out within another yearThis is unacceptableWhat good is a warranty if Dell won't replace one of the most important parts of the computer with a reliable hard drive XPS L502X Service Tag: [redacted] | Express Service Code: [redacted]
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
I purchased a Dell Inspiron Computer in February I did not try to use the computer until June because I had another computer that was about to give outWhen I attempted to use the computer, it showed that the computer did not have a hard driveI contacted Dell Customer service technician's immediately After I refused to send the computer to them and insure it myself as they requested, a month had passed before they agreed to have it picked up by Fed Ex The computer has a one year warrantyDell customer service has jerked me around for the past three months and still cannot tell me when I will receive a computer with software and that works I have been in constant communication with the repsand they continue to tell me they are waiting on approval before they can tell me when I will receive my computer I am seventy-five years of age and have high blood pressure among other things I hope that you can help to solve this problem
I have the Dell Inspiron model I have had the right side hinge already repaired one time I have spent way too many hours with many issues with DELL I have been reading the complaints about the same exact issue, same model about other unfortunate buyers of the DELL product I know what happens when I call customer service -- the same outcome for all of the other people to complain They will not fix it If it is under warrantee then it was your fault and DELL IS NOT RESPONSIBLE and after multiple hours on the phone with many different people (as they have perfected the "transfer until they are dizzy and fall off the connection" method Then when you finally get the "NO" they tell you it will be $to repair If it is NOT under warrantee then they put you through the mill again and tell you "NO" it is not covered and it will $to fix it There are so many complaints about the same exact poor quality on this laptop I want to know why this has not b
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
I purchased a high-end computer (laptop) from Dell in October of I began to have issues (malfunctioning computer/unable to be used) in February after less than four months of operationI contacted Dell at the beginning of February for a repair (I purchased a three-year warranty on the machine) and they replaced the monitor/display on the machine The repair did not correct the issueI continued to contact Dell throughout the month of February and into March due to the continued issues/inoperability of the computerThey arranged for my computer to be shipped for service, where they replaced the motherboard Once again, the repair did not correct the issueI continued to contact Dell throughout the month of March and now into April due to continued issues/inoperability of the computerAt the beginning of April, I requested a replacement computer since it was clear to me that the laptop was a lemonHowever, Dell only offered me a refurbished machine I stated that I d
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: [redacted] This is a widely documented problem Here are just a few articles describing the issue: [redacted] [redacted] My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
When purchasing an LG 65" TV the add read $plus a $gift card to be used for future Dell purchasesI never received it and upon calling, I was told that I would NOT be getting itThis was AFTER over hours of phone and hold time with this company and telling the same story to SEVERAL so called supervisorsThe last one told me not to call back again! This was AFTER someone offered me a $credit to settle!
I've purchased a Dell XPS and I've had problems with the video flickering It happens about every 5-minutes for about seconds I've spent probably 30-hours trying to resolve the issue and I'm pretty fed up with it over the last 2-months I didn't notice it enough to decide ultimately to get my money back but it is too late I've run the diagnostic tool, and it apparently failed A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished I declined opening the device up and wanted to get my money back Apparently this test always fails unless the computer is plugged in apparently I found this out after the technician left...good I didn't let him replace a non-related part! I've realized my day return window has passed Gulp! That's after spending a few hours here and there trying to resolve the issueNow I have a machine with an issue that is going to take plenty of hours to diagnose I've
I ordered QuickBooks Pro Bundle (Download) on the 11th of November: order # [redacted] I received email confirmation that the product was available in my digital Locker hours after ordering it; but all I received was the License key and neither the product key or the downloadable link I had to wait until the weekend had passed just to be able to speak to multiple Dell representatives via chat and phone; just to wait for over an hour to be told that I would need to be passed on to this person or that person I still have not received the downloadable link or the product key I want the correct item that I purchased with my Dell financing I have emails and screenshots to confirm if needed
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
After contacting Dell multiple times with the same issue (one that had been "fixed" by them multiple times already) they are refusing to replace my laptop when it will not function as advertised, and I have only owned it for four months, well within their warranty
I purchased a Dell Inspiron 2-in-approxamately months ago, and have had significant problems with it since the beginning of FebruaryI contacted Dell Customer support the very Beginning of February concerning an Error Code for the Hard DriveThey sent out a replacement which never workedI requested to send it in to a repair facility to repair the computerThey replaced the Hard Drive Again and the Motherboard as well (the repair took almost weeks), but returned the computer with a puncture in the body between the keyboard and the trackpad and never explained why That repair lasted less than a day and the computer crashed and is inoperable on March 10thIt took until Thursday March for them to approve a replacement, and then told me the turnaround time for the repair takes 10-Business Days Business Days later they are telling me it should take another 10-Business Days, and I cannot get any answers as to why the delay from Customer Support and they
I ordered a dollar Dell Computer weeks ago I paid dollars for shipping because [redacted] could not ship the computer to [redacted] Now I have to pay another dollars for my son to ship the damaged computer back to me I'm sure its going to take another dollars to ship a computer that works Dell needs to make sure that the computers we buy through [redacted] worksIt took one week and a half to get the damaged computer sent to my son for school How long is it gonna take Dell to get a computer that works sent to my son I also tried to use Dell computer website to get customer support I couldn't get through