I received my Dell Inspiron laptop as a gift in December Only two months later it is no longer workingWhen I power it on it goes to the Dell logo and then powers off, then powers back on to the Dell logo and powers off againThis is repeating non stop I went to the Dell website to check my warranty status where it states I am covered until July 7th I chatted into support to get some help and I was told that the laptop is no longer under warrantyI told them several times that their online warranty check shows that its covered until JulyThey claimed that because the warranty was still under the retailers name that it was expired for me According to the website the laptop is still covered, trying to state otherwise is advertisementI have a screen shot of the Dell site warranty check as well as a print off copy of the page
I made an order for a laptop on Nov.15, when I was doing with the payment, I used my $rewards and financing account for first attempt, the system told me the total amount was incorrectSo I made the second attempt to pay with financing account onlyThe order was placed successful though it finally was canceled by dellBut all my rewards gone as well! The rewards redemption history shown the $rewards was redeemed that day I tried to chat with a customer service agent for the rewards returnHe claimed there was no rewards involved in that order, I agree because the first attempt was actually unfinishedThus, I asked him to check my rewards redemption history and tell me what are those rewards paying forHowever, he hawed and just repeated no rewards was involved in that order and ended the chat session quickly without waiting for my replyThe support attitude was absolutely bad I have made the screenshot of my rewards redemption history to show the $was re
I ordered two new Dell XPS computersOne hard drive failed after monthsI was given a time-consuming run-around when I tried to get it fixedVery bad experienceI am not likely to buy any more Dell productsToo bad, since I had been a long-time customer
The worst customer service and technical support I have ever come across! If you are considering buying from this company, you may want to reconsiderIf you ever have a problem with your computer and call them for help to resolve the issue, good luck! Even with a warranty I got the run around, was told I would have to pay to speak to someone in my own country (had difficulty understanding the person from India), and on top of it they were extremely rudeThey then sent me an email asking me for my feedback on how their customer service wasI told them the issues I had and have yet to hear from anyone and still have a laptop that doesn't workCrap products and crap customer service and technical support
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
I purchased a new Dell (Alienware) computer on January 31, It was delivered approximately two weeks later and has never worked properly I have spent hours and hours on the phone with their technical people, I have taken time off of work to meet a technician at home to replace parts, and it still doesn't work They seem willing to work on it until the warranty runs out and I'm simply not okay with that I've done my part to facilitate a repair, now it is time for something else
I received a $gift card for Dell with my purchase of a t v It has been impossible to spend the gift card and I have been getting the run around from their representatives for over days This is a terrible company and it seems that they intentionally make it difficult or impossible to use their gift cards
I ordered a laptop from Dell on 9/On the day it was due to be delivered, Dell requested that it be sent back to them with no explanation to meI had to call them to see what was going onThey placed a new order for me, which meant I would have to wait another three weeks I asked them if I could buy the computer that was supposed to be sent to me, which they said I could not because it was considered refurbishedInstead, they were going to build a new oneI spoke to various customer service reps (CSRs) who told me various "stories", including it was being sent out in three to five days, it was being sent out the next day, or it was already shipped (despite order tracking saying it hadn't even been built) In the meantime, I received a coupon for %off the purchase for any order in OctoberSince my new order date was in October, I called and said I would like the discountThey said they could not do that unless I cancelled and re-ordered the laptopSince it was only a
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID [redacted] On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I had a coupon code for an item ($off $150) and tried applying it to an item ($159.99), It didn't work, so I did an online chat, and the person ( [redacted] *.) said they would get someone to call me at 430pm so we could process the coupon code over the phone (they couldn't over chat) They did not call, so I called back in and spoke with ( [redacted] ***) and she said the coupon was not valid on sale items, and that the chat rep ( [redacted] *.) was misinformedI asked to speak with a supervisor and she refused to transfer me because she claimed the supervisor was too busy to talk to deal with thisI informed her that the coupon code does not have any any restrictions stating it cannot be combined with a sale item, and should workShe said she couldn't do anything and gave me her contact information if I need to call again I tried an online chat once more, and a 3rd person ( [redacted] *) said they would get someone to call meI then spoke with a 4th person who said they couldn't appl
Dear Revdex.com, I am sending this letter to in regards to a computer I purchased and serviced through DellI purchased the computer as a gift for my son who uses it only for schoolBack in May/June it started having problems with the screen, which I now understand it to be called “ghosting”By the beginning of September it had gotten so bad that he could no longer control the computerThe touch screen would act like someone was touching it, when he wasn’tThe “bubbles” where fast and continuous, making it impossible for him to use the computerPlease note, at this point the computer has a total of less than hours of use on the computer I called Dell and twice they tried to repair the computer by taking control of the computer remotely, and by resetting it back to factory settingsBecause this did not work, I was told to send the computer in to have it servicedI put the computer in its original packaging and sent it in for repair (I did this to provide secure, tight pac
I ordered a wireless card as an upgrade for my computerWhen it arrived there was a strange substance around the connectors and one of the connectors were bentThere was no way that I was going to install it with it being in that kind of conditionWithin a month of receiving it I went to my order history and went to the section for obtaining a returnThat was in January of this yearIt is currently April 27th and I have yet to get any type of response regarding this matter It is very disappointing to have a simple return request ignored
This company will “fix” your computer under warranty but leave it useless because it doesn’t have Windows installed anymoreThey theExpect YOU to go buy a USB drive and install windows yourself through a different computerHow are you supposed to install windows when my one computer doesn’t workWorst customer service I’ve ever had
We bought a dell inspiron laptop on 26th November We had a software issue with the laptop within a month of purchase, but the problem was resolved Recently we had a setting issuesThe was connecting/disconnecting and we faced a lot of problems We called up dell hr to get this issue fixed We called on 04/06/and were on the call for almost hours with the agentThe problem was not fixed that night and they asked us to transfer our personal data onto an external drive We asked them to call us back next day so we can transfer the data and keep it ready so they can factory reset the laptop We received a call next day and we had to transfer the data yet so we requested the agent to call us back in half an hourBut he insisted on continuing the call while I transfer the data on my external hard drive He said that since he had some calls pending he would not be able to call us back and will continue with fixing the problem He was workin
I purchased a computer from Dell Incmonths ago which is defective and causes the computer to shut down unexpectedly I have tried to resolve the issues multiple times with tech supportThey have remote accessed my computer and failed to resolve the issue on several occasionsThere was even an on-site visit where a part was replaced which also failed to resolve the issue
I purchased a Dell XPS (model, with i5-and 8gb ram) because it was supposed to be a high-quality, reliable productHowever, it had one error right off the bat (upon going to sleep it wouldn't always wake back up)Tech support failed to fix that problem, but told me it would resolve itself with the next BIOS update and to just wait it out (in retrospect, they effectively talked me out of returning it while I still had the chance)That was the only problem for the first days, but then it encountered fatal glitch after fatal glitch, with both the hardware and software system itselfI was on the phone with customer service for hours at a time for over days, during which tech support actually managed to make my computers errors worse, rather than better, the point that it had to have factory resets (which didn't work) and then completely reinstall windows OS from a thumb drive, just to continue having new errorsEach time, since day one, tech support told me that t
I need to claim warranty for my dell computers, I have claimed twice, but they have not fix the problem rightand these days I want to claim the warranty again but I can not speak to a dell representative, they keep me holding and transferring but I can not speak to the right person07/15/is the warranty expire date, after many times trying ton contact them I have to open a Revdex.com case and hope they can help fix my computer product S/N [redacted] , problem when connected to power charge and turn on the computer has very loud Electrical sounds, if use the computer with battery, without power charge, then there is no that sound, the sound is very noisy, and this problem happened since last time dell help fix my computer, yes they make new problem when fix my computer the screen brightness change randomly, it goes to bright or dark itself, sometimes when it goes dark, I can not read from the screen clearly, this problem happened the first time I use this computer and they tried t
I purchased a Dell laptop and then the McAfee antivirus software company charged my card used to purchase the computer with a charge of $for their product When asked how they received my information they noted that when registering my laptop they receive my billing information This is a very shady way of doing business Definitely will not be purchasing any Dell products again when they give out your personal information to other companies for random charges against your account I never used the McAfee and only use Norton So product wasn't even used on the laptop
poor customer servicei was told when I called customer service that I need a new mother board on a month old laptopthey told me a box and shipping label would be sent to methe next day a recieved a e-mail from dell telling me to provide my own box and postagethis is the second dell computer that turned out to be junkno more deel for me or the company I workno wonder why they switched from dell to hp
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with [redacted] Valdez ( [redacted] @DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow [redacted] could not seem to locate them even though they were clearly shown on the original orderI was informed by [redacted] that he would have to reinstate the ord
I received my Dell Inspiron laptop as a gift in December Only two months later it is no longer workingWhen I power it on it goes to the Dell logo and then powers off, then powers back on to the Dell logo and powers off againThis is repeating non stop I went to the Dell website to check my warranty status where it states I am covered until July 7th I chatted into support to get some help and I was told that the laptop is no longer under warrantyI told them several times that their online warranty check shows that its covered until JulyThey claimed that because the warranty was still under the retailers name that it was expired for me According to the website the laptop is still covered, trying to state otherwise is advertisementI have a screen shot of the Dell site warranty check as well as a print off copy of the page
I made an order for a laptop on Nov.15, when I was doing with the payment, I used my $rewards and financing account for first attempt, the system told me the total amount was incorrectSo I made the second attempt to pay with financing account onlyThe order was placed successful though it finally was canceled by dellBut all my rewards gone as well! The rewards redemption history shown the $rewards was redeemed that day I tried to chat with a customer service agent for the rewards returnHe claimed there was no rewards involved in that order, I agree because the first attempt was actually unfinishedThus, I asked him to check my rewards redemption history and tell me what are those rewards paying forHowever, he hawed and just repeated no rewards was involved in that order and ended the chat session quickly without waiting for my replyThe support attitude was absolutely bad I have made the screenshot of my rewards redemption history to show the $was re
I ordered two new Dell XPS computersOne hard drive failed after monthsI was given a time-consuming run-around when I tried to get it fixedVery bad experienceI am not likely to buy any more Dell productsToo bad, since I had been a long-time customer
The worst customer service and technical support I have ever come across! If you are considering buying from this company, you may want to reconsiderIf you ever have a problem with your computer and call them for help to resolve the issue, good luck! Even with a warranty I got the run around, was told I would have to pay to speak to someone in my own country (had difficulty understanding the person from India), and on top of it they were extremely rudeThey then sent me an email asking me for my feedback on how their customer service wasI told them the issues I had and have yet to hear from anyone and still have a laptop that doesn't workCrap products and crap customer service and technical support
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
I purchased a new Dell (Alienware) computer on January 31, It was delivered approximately two weeks later and has never worked properly I have spent hours and hours on the phone with their technical people, I have taken time off of work to meet a technician at home to replace parts, and it still doesn't work They seem willing to work on it until the warranty runs out and I'm simply not okay with that I've done my part to facilitate a repair, now it is time for something else
I received a $gift card for Dell with my purchase of a t v It has been impossible to spend the gift card and I have been getting the run around from their representatives for over days This is a terrible company and it seems that they intentionally make it difficult or impossible to use their gift cards
I ordered a laptop from Dell on 9/On the day it was due to be delivered, Dell requested that it be sent back to them with no explanation to meI had to call them to see what was going onThey placed a new order for me, which meant I would have to wait another three weeks I asked them if I could buy the computer that was supposed to be sent to me, which they said I could not because it was considered refurbishedInstead, they were going to build a new oneI spoke to various customer service reps (CSRs) who told me various "stories", including it was being sent out in three to five days, it was being sent out the next day, or it was already shipped (despite order tracking saying it hadn't even been built) In the meantime, I received a coupon for %off the purchase for any order in OctoberSince my new order date was in October, I called and said I would like the discountThey said they could not do that unless I cancelled and re-ordered the laptopSince it was only a
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID [redacted] On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I had a coupon code for an item ($off $150) and tried applying it to an item ($159.99), It didn't work, so I did an online chat, and the person ( [redacted] *.) said they would get someone to call me at 430pm so we could process the coupon code over the phone (they couldn't over chat) They did not call, so I called back in and spoke with ( [redacted] ***) and she said the coupon was not valid on sale items, and that the chat rep ( [redacted] *.) was misinformedI asked to speak with a supervisor and she refused to transfer me because she claimed the supervisor was too busy to talk to deal with thisI informed her that the coupon code does not have any any restrictions stating it cannot be combined with a sale item, and should workShe said she couldn't do anything and gave me her contact information if I need to call again I tried an online chat once more, and a 3rd person ( [redacted] *) said they would get someone to call meI then spoke with a 4th person who said they couldn't appl
Dear Revdex.com, I am sending this letter to in regards to a computer I purchased and serviced through DellI purchased the computer as a gift for my son who uses it only for schoolBack in May/June it started having problems with the screen, which I now understand it to be called “ghosting”By the beginning of September it had gotten so bad that he could no longer control the computerThe touch screen would act like someone was touching it, when he wasn’tThe “bubbles” where fast and continuous, making it impossible for him to use the computerPlease note, at this point the computer has a total of less than hours of use on the computer I called Dell and twice they tried to repair the computer by taking control of the computer remotely, and by resetting it back to factory settingsBecause this did not work, I was told to send the computer in to have it servicedI put the computer in its original packaging and sent it in for repair (I did this to provide secure, tight pac
I ordered a wireless card as an upgrade for my computerWhen it arrived there was a strange substance around the connectors and one of the connectors were bentThere was no way that I was going to install it with it being in that kind of conditionWithin a month of receiving it I went to my order history and went to the section for obtaining a returnThat was in January of this yearIt is currently April 27th and I have yet to get any type of response regarding this matter It is very disappointing to have a simple return request ignored
This company will “fix” your computer under warranty but leave it useless because it doesn’t have Windows installed anymoreThey theExpect YOU to go buy a USB drive and install windows yourself through a different computerHow are you supposed to install windows when my one computer doesn’t workWorst customer service I’ve ever had
We bought a dell inspiron laptop on 26th November We had a software issue with the laptop within a month of purchase, but the problem was resolved Recently we had a setting issuesThe was connecting/disconnecting and we faced a lot of problems We called up dell h
r to get this issue fixed We called on 04/06/and were on the call for almost hours with the agentThe problem was not fixed that night and they asked us to transfer our personal data onto an external drive We asked them to call us back next day so we can transfer the data and keep it ready so they can factory reset the laptop We received a call next day and we had to transfer the data yet so we requested the agent to call us back in half an hourBut he insisted on continuing the call while I transfer the data on my external hard drive He said that since he had some calls pending he would not be able to call us back and will continue with fixing the problem He was workin
I purchased a computer from Dell Incmonths ago which is defective and causes the computer to shut down unexpectedly I have tried to resolve the issues multiple times with tech supportThey have remote accessed my computer and failed to resolve the issue on several occasionsThere was even an on-site visit where a part was replaced which also failed to resolve the issue
I purchased a Dell XPS (model, with i5-and 8gb ram) because it was supposed to be a high-quality, reliable productHowever, it had one error right off the bat (upon going to sleep it wouldn't always wake back up)Tech support failed to fix that problem, but told me it would resolve itself with the next BIOS update and to just wait it out (in retrospect, they effectively talked me out of returning it while I still had the chance)That was the only problem for the first days, but then it encountered fatal glitch after fatal glitch, with both the hardware and software system itselfI was on the phone with customer service for hours at a time for over days, during which tech support actually managed to make my computers errors worse, rather than better, the point that it had to have factory resets (which didn't work) and then completely reinstall windows OS from a thumb drive, just to continue having new errorsEach time, since day one, tech support told me that t
I need to claim warranty for my dell computers, I have claimed twice, but they have not fix the problem rightand these days I want to claim the warranty again but I can not speak to a dell representative, they keep me holding and transferring but I can not speak to the right person07/15/is the warranty expire date, after many times trying ton contact them I have to open a Revdex.com case and hope they can help fix my computer product S/N [redacted] , problem when connected to power charge and turn on the computer has very loud Electrical sounds, if use the computer with battery, without power charge, then there is no that sound, the sound is very noisy, and this problem happened since last time dell help fix my computer, yes they make new problem when fix my computer the screen brightness change randomly, it goes to bright or dark itself, sometimes when it goes dark, I can not read from the screen clearly, this problem happened the first time I use this computer and they tried t
I purchased a Dell laptop and then the McAfee antivirus software company charged my card used to purchase the computer with a charge of $for their product When asked how they received my information they noted that when registering my laptop they receive my billing information This is a very shady way of doing business Definitely will not be purchasing any Dell products again when they give out your personal information to other companies for random charges against your account I never used the McAfee and only use Norton So product wasn't even used on the laptop
poor customer servicei was told when I called customer service that I need a new mother board on a month old laptopthey told me a box and shipping label would be sent to methe next day a recieved a e-mail from dell telling me to provide my own box and postagethis is the second dell computer that turned out to be junkno more deel for me or the company I workno wonder why they switched from dell to hp
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with [redacted] Valdez ( [redacted] @DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow [redacted] could not seem to locate them even though they were clearly shown on the original orderI was informed by [redacted] that he would have to reinstate the ord