I purchased an extended warranty for my Dell XPS, and the hard drive failed about a year ago and Dell replaced it with a refurbished one that is already going out only about one year laterI am still under warranty, yet Dell refuses to replace with a new one, and wants to replace with another refurbished one that more than likely will go out within another yearThis is unacceptableWhat good is a warranty if Dell won't replace one of the most important parts of the computer with a reliable hard drive XPS L502X Service Tag: [redacted] | Express Service Code: [redacted]
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
Dell advertised a PlayStation GB Call of Duty Black Ops III Bundle + NBA 2Kgame system with a $gift card for members only for $I contacted dell through online chat and on the phone because when I added the item to my cart and tried to check out the price went up to $At first I was told on the online chat that I had the wrong bundle then I was told the bundle was out of stock the I was told it was a technical glitch and they were working to fix it three different stories I have save the group chat to prove itWhen the online rep finally did find the bundle he sent a request to the supervisor to see if I could get the bundle at the advertised priceDell called me only to say we're working to fix the problem the person on the phone clearly saw the bundle still being advertised at a member discount but still told me we can't give it to you for that priceHe tried to offer me another package which didn't have any of the other bonuses
I placed online order with Dell on 3/23/Order Number is : [redacted] I tried to call customer care for return on 04/22/around PM PST I could not get to talk to customer careIt asked me to call on MondayI believe Customer Care was closed by PM PST because they work on ESTSaturday and Sunday also closed When I called on Monday 4/25/16, I was told that the return time expired on Friday 4/and they don't accept return There was an error from Dell in delivery There was delay in deliveryThe product reached my City on 3/25, but the carrier did not deliver until 4/7/This is about days of delay in deliveryI had to call the carrier several times to get the deliveryI explained the case to the Dell, they acknowledge that there is a delay delivery and their error in delayBut they don't accept the return when I call on the next day, actually I called in the stipulated time, but I could not reach them on 4/22/because I am in PST timeI would like help in
I received my Dell Inspiron laptop as a gift in December Only two months later it is no longer workingWhen I power it on it goes to the Dell logo and then powers off, then powers back on to the Dell logo and powers off againThis is repeating non stop I went to the Dell website to check my warranty status where it states I am covered until July 7th I chatted into support to get some help and I was told that the laptop is no longer under warrantyI told them several times that their online warranty check shows that its covered until JulyThey claimed that because the warranty was still under the retailers name that it was expired for me According to the website the laptop is still covered, trying to state otherwise is advertisementI have a screen shot of the Dell site warranty check as well as a print off copy of the page
I purchased a new Dell (Alienware) computer on January 31, It was delivered approximately two weeks later and has never worked properly I have spent hours and hours on the phone with their technical people, I have taken time off of work to meet a technician at home to replace parts, and it still doesn't work They seem willing to work on it until the warranty runs out and I'm simply not okay with that I've done my part to facilitate a repair, now it is time for something else
How can a company that has 98% negitive reviews still have a A+ Revdex.com rating? Worst costumer service and out right theft! I called the out of warranty service department at ###-###-#### times this month! Purchased a new hard drive and software on November for $I was told I would have it within five business days and an email would be sent with confirmation numbersThe $was deducted from my bank account yet I haven't received my orderI call today and customer service has no record of my purchaseand basically told me sorry about my luck! I will have to try to go through my bank to get my money back but being an overseas purchase probably won't happenSomeone at this company stole $for me !! Don't EVER order anything online from this company! I have had Dell computers for years and I will NEVER Buy another product from this company!
I purchased a Dell computer from [redacted] in Cookeville, TN on August 13, After using the computer for days, I began to have an issue with connecting or staying connected to the internet I went to [redacted] to file the complaint and was instructed to contact Dell to resolve the problemI verbally contacted the Dell technical support department to receive help with the matter twiceI was told by the Dell employee that the wifi card was badDell instructed me to send the unit back, however I felt the personal information would be in jeopardy was told that the issue could be resolved over the phone I have wasted countless number of hours on the phone regarding this issue - and my time is money Dell employees have emailed regarding the issue and temporarily fixed the problemIt will work occasionally, but sporadically The computer will not stay connected to the internet despite other household Dell computers staying connected to the same internet s
I ordered a laptop from Dell on 9/On the day it was due to be delivered, Dell requested that it be sent back to them with no explanation to meI had to call them to see what was going onThey placed a new order for me, which meant I would have to wait another three weeks I asked them if I could buy the computer that was supposed to be sent to me, which they said I could not because it was considered refurbishedInstead, they were going to build a new oneI spoke to various customer service reps (CSRs) who told me various "stories", including it was being sent out in three to five days, it was being sent out the next day, or it was already shipped (despite order tracking saying it hadn't even been built) In the meantime, I received a coupon for %off the purchase for any order in OctoberSince my new order date was in October, I called and said I would like the discountThey said they could not do that unless I cancelled and re-ordered the laptopSince it was only a
I need to claim warranty for my dell computers, I have claimed twice, but they have not fix the problem rightand these days I want to claim the warranty again but I can not speak to a dell representative, they keep me holding and transferring but I can not speak to the right person07/15/is the warranty expire date, after many times trying ton contact them I have to open a Revdex.com case and hope they can help fix my computer product S/N [redacted] , problem when connected to power charge and turn on the computer has very loud Electrical sounds, if use the computer with battery, without power charge, then there is no that sound, the sound is very noisy, and this problem happened since last time dell help fix my computer, yes they make new problem when fix my computer the screen brightness change randomly, it goes to bright or dark itself, sometimes when it goes dark, I can not read from the screen clearly, this problem happened the first time I use this computer and they tried t
I purchased a computer from Dell Incmonths ago which is defective and causes the computer to shut down unexpectedly I have tried to resolve the issues multiple times with tech supportThey have remote accessed my computer and failed to resolve the issue on several occasionsThere was even an on-site visit where a part was replaced which also failed to resolve the issue
[redacted] (Canada) Service Tag [redacted] Dear Dell Technologies, My name is [redacted] ***, a once-loyal Dell customer who has a very interesting story that has unfolded recentlyMy first Dell computer was the Dell Optiplex with the intel Core Duo Efrom It was a great computer that is still alive today, storing my most cherished momentsMy next real laptop was the Dell Inspiron from 2016, an amazing multimedia computer with beautiful aesthetics and decent build qualityHowever as progressed, I was in need of more power for my workload and entertainment needs, so I opted for the best laptop Dell could offer, the AlienwareNonetheless this may have been one of the worst decisions I made in April as the course of events that followed afterwards were far from ideal First email (June 05, 2018): “I spoke to [redacted] on April to help build a laptop that is both powe
I purchased a Dell XPS (model, with i5-and 8gb ram) because it was supposed to be a high-quality, reliable productHowever, it had one error right off the bat (upon going to sleep it wouldn't always wake back up)Tech support failed to fix that problem, but told me it would resolve itself with the next BIOS update and to just wait it out (in retrospect, they effectively talked me out of returning it while I still had the chance)That was the only problem for the first days, but then it encountered fatal glitch after fatal glitch, with both the hardware and software system itselfI was on the phone with customer service for hours at a time for over days, during which tech support actually managed to make my computers errors worse, rather than better, the point that it had to have factory resets (which didn't work) and then completely reinstall windows OS from a thumb drive, just to continue having new errorsEach time, since day one, tech support told me that t
This computer uses Windows as n operating systemMy wife and I are unable to use this due to the complexity of the learning curveWhen I asked to change the system (already delivered) I was told I would need to buy a Windows Disc for $which I didI received the disc and contacted Dell Customer Service for tech help installing windows I was told I would have to purchase a year software service plan for them to helpThey state on website that you have 30n days to return if you are not satisfiedI called to return it and have been transferred, cut off, sent to a person with purposeful loud noise in background so you could not hearThis whole purchase has been deceitful and frustratingThis(DELL) is an offshore operation and is not complying either by phone or emailI was coerced into using dell credit in order to get the sale price and am unable to get Dell to comply with their stated customer satisfaction guarantee
I place an order of FIVE sets of Netgear Rrouter and Buffalo 3TB external hard drive from Dell on Jan 19, 2016, each set of which also includes $Dell Gift card(I have screen prints as solid proof) The order was not shipped until Feb 27, 2016, and I was charged for the full, but the gift card never cameAfter I received the partial order, I contacted with Dell through Online chat, Email and phone call ,asking about the missing gift card They told me that the card would be sent to me after days I waited another days, still no card coming, so I called them againDell said I have to wait for another 3-5days, and I trusted them again Same result, no card I decided to call for the third time, and same reply that they would send me the card in -days This time, Dell sent me something, a gift card of $50, NOT $500, and the card itself says it is from DELL ADVANTAGE REWARDS, it is NOT from the bundled dell gift card within that order AT ALL I had to
This company will “fix” your computer under warranty but leave it useless because it doesn’t have Windows installed anymoreThey theExpect YOU to go buy a USB drive and install windows yourself through a different computerHow are you supposed to install windows when my one computer doesn’t workWorst customer service I’ve ever had
I received a $gift card for Dell with my purchase of a t v It has been impossible to spend the gift card and I have been getting the run around from their representatives for over days This is a terrible company and it seems that they intentionally make it difficult or impossible to use their gift cards
On February I placed an order (951395595) for a Dell Alienware laptop So, on Monday,February 08, I contacted Dell and asked to cancel an order, but they refused, even though it wasn't shipped yet When Fedex made an attempt to deliver my order, I refused it and sent it back to Dell Fedex .tracking [redacted] Dell received this laptop on February 15, and since that I haven't received my money back I paid using a credit card and a Dell gift card and so far nothing
I purchased a brand new XPS computer and two new monitors so that I would have dual monitor capabilities This was the product the Dell sales rep recommended to me when I explained to him that I needed this for school However, on the first day of getting my computer and monitors, the 2nd monitor did not work because there was nothing to contact the 2nd monitor too I was told I would have everything I needed to make this work in my shipment I went and bought a splitter but nothing worked I contacted Dell and was told that I needed to purchase a DisplayPort to HDMI adapter The next day I did, and this time, the screen came on but it said that it did no HDMI signal could be found I contacted Dell, and was transferred approximately to 4-different customer service sections before the last person tried to assist me He explained that I could have just bought a "faulty" product so I ended up purchasing the same looking DisplayPort to HDMI adapter from Dell Each night I was o
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with [redacted] Valdez ( [redacted] @DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow [redacted] could not seem to locate them even though they were clearly shown on the original orderI was informed by [redacted] that he would have to reinstate the ord
I purchased an extended warranty for my Dell XPS, and the hard drive failed about a year ago and Dell replaced it with a refurbished one that is already going out only about one year laterI am still under warranty, yet Dell refuses to replace with a new one, and wants to replace with another refurbished one that more than likely will go out within another yearThis is unacceptableWhat good is a warranty if Dell won't replace one of the most important parts of the computer with a reliable hard drive XPS L502X Service Tag: [redacted] | Express Service Code: [redacted]
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
Dell advertised a PlayStation GB Call of Duty Black Ops III Bundle + NBA 2Kgame system with a $gift card for members only for $I contacted dell through online chat and on the phone because when I added the item to my cart and tried to check out the price went up to $At first I was told on the online chat that I had the wrong bundle then I was told the bundle was out of stock the I was told it was a technical glitch and they were working to fix it three different stories I have save the group chat to prove itWhen the online rep finally did find the bundle he sent a request to the supervisor to see if I could get the bundle at the advertised priceDell called me only to say we're working to fix the problem the person on the phone clearly saw the bundle still being advertised at a member discount but still told me we can't give it to you for that priceHe tried to offer me another package which didn't have any of the other bonuses
I placed online order with Dell on 3/23/Order Number is : [redacted] I tried to call customer care for return on 04/22/around PM PST I could not get to talk to customer careIt asked me to call on MondayI believe Customer Care was closed by PM PST because they work on ESTSaturday and Sunday also closed When I called on Monday 4/25/16, I was told that the return time expired on Friday 4/and they don't accept return There was an error from Dell in delivery There was delay in deliveryThe product reached my City on 3/25, but the carrier did not deliver until 4/7/This is about days of delay in deliveryI had to call the carrier several times to get the deliveryI explained the case to the Dell, they acknowledge that there is a delay delivery and their error in delayBut they don't accept the return when I call on the next day, actually I called in the stipulated time, but I could not reach them on 4/22/because I am in PST timeI would like help in
I received my Dell Inspiron laptop as a gift in December Only two months later it is no longer workingWhen I power it on it goes to the Dell logo and then powers off, then powers back on to the Dell logo and powers off againThis is repeating non stop I went to the Dell website to check my warranty status where it states I am covered until July 7th I chatted into support to get some help and I was told that the laptop is no longer under warrantyI told them several times that their online warranty check shows that its covered until JulyThey claimed that because the warranty was still under the retailers name that it was expired for me According to the website the laptop is still covered, trying to state otherwise is advertisementI have a screen shot of the Dell site warranty check as well as a print off copy of the page
I purchased a new Dell (Alienware) computer on January 31, It was delivered approximately two weeks later and has never worked properly I have spent hours and hours on the phone with their technical people, I have taken time off of work to meet a technician at home to replace parts, and it still doesn't work They seem willing to work on it until the warranty runs out and I'm simply not okay with that I've done my part to facilitate a repair, now it is time for something else
How can a company that has 98% negitive reviews still have a A+ Revdex.com rating? Worst costumer service and out right theft! I called the out of warranty service department at ###-###-#### times this month! Purchased a new hard drive and software on November for $I was told I would have it within five business days and an email would be sent with confirmation numbersThe $was deducted from my bank account yet I haven't received my orderI call today and customer service has no record of my purchaseand basically told me sorry about my luck! I will have to try to go through my bank to get my money back but being an overseas purchase probably won't happenSomeone at this company stole $for me !! Don't EVER order anything online from this company! I have had Dell computers for years and I will NEVER Buy another product from this company!
I purchased a Dell computer from [redacted] in Cookeville, TN on August 13, After using the computer for days, I began to have an issue with connecting or staying connected to the internet I went to [redacted] to file the complaint and was instructed to contact Dell to resolve the problemI verbally contacted the Dell technical support department to receive help with the matter twiceI was told by the Dell employee that the wifi card was badDell instructed me to send the unit back, however I felt the personal information would be in jeopardy was told that the issue could be resolved over the phone I have wasted countless number of hours on the phone regarding this issue - and my time is money Dell employees have emailed regarding the issue and temporarily fixed the problemIt will work occasionally, but sporadically The computer will not stay connected to the internet despite other household Dell computers staying connected to the same internet s
I ordered a laptop from Dell on 9/On the day it was due to be delivered, Dell requested that it be sent back to them with no explanation to meI had to call them to see what was going onThey placed a new order for me, which meant I would have to wait another three weeks I asked them if I could buy the computer that was supposed to be sent to me, which they said I could not because it was considered refurbishedInstead, they were going to build a new oneI spoke to various customer service reps (CSRs) who told me various "stories", including it was being sent out in three to five days, it was being sent out the next day, or it was already shipped (despite order tracking saying it hadn't even been built) In the meantime, I received a coupon for %off the purchase for any order in OctoberSince my new order date was in October, I called and said I would like the discountThey said they could not do that unless I cancelled and re-ordered the laptopSince it was only a
I need to claim warranty for my dell computers, I have claimed twice, but they have not fix the problem rightand these days I want to claim the warranty again but I can not speak to a dell representative, they keep me holding and transferring but I can not speak to the right person07/15/is the warranty expire date, after many times trying ton contact them I have to open a Revdex.com case and hope they can help fix my computer product S/N [redacted] , problem when connected to power charge and turn on the computer has very loud Electrical sounds, if use the computer with battery, without power charge, then there is no that sound, the sound is very noisy, and this problem happened since last time dell help fix my computer, yes they make new problem when fix my computer the screen brightness change randomly, it goes to bright or dark itself, sometimes when it goes dark, I can not read from the screen clearly, this problem happened the first time I use this computer and they tried t
I purchased a computer from Dell Incmonths ago which is defective and causes the computer to shut down unexpectedly I have tried to resolve the issues multiple times with tech supportThey have remote accessed my computer and failed to resolve the issue on several occasionsThere was even an on-site visit where a part was replaced which also failed to resolve the issue
[redacted] (Canada) Service Tag [redacted] Dear Dell Technologies, My name is [redacted] ***, a once-loyal Dell customer who has a very interesting story that has unfolded recentlyMy first Dell computer was the Dell Optiplex with the intel Core Duo Efrom It was a great computer that is still alive today, storing my most cherished momentsMy next real laptop was the Dell Inspiron from 2016, an amazing multimedia computer with beautiful aesthetics and decent build qualityHowever as progressed, I was in need of more power for my workload and entertainment needs, so I opted for the best laptop Dell could offer, the AlienwareNonetheless this may have been one of the worst decisions I made in April as the course of events that followed afterwards were far from ideal First email (June 05, 2018): “I spoke to [redacted] on April to help build a laptop that is both powe
I purchased a Dell XPS (model, with i5-and 8gb ram) because it was supposed to be a high-quality, reliable productHowever, it had one error right off the bat (upon going to sleep it wouldn't always wake back up)Tech support failed to fix that problem, but told me it would resolve itself with the next BIOS update and to just wait it out (in retrospect, they effectively talked me out of returning it while I still had the chance)That was the only problem for the first days, but then it encountered fatal glitch after fatal glitch, with both the hardware and software system itselfI was on the phone with customer service for hours at a time for over days, during which tech support actually managed to make my computers errors worse, rather than better, the point that it had to have factory resets (which didn't work) and then completely reinstall windows OS from a thumb drive, just to continue having new errorsEach time, since day one, tech support told me that t
This computer uses Windows as n operating systemMy wife and I are unable to use this due to the complexity of the learning curveWhen I asked to change the system (already delivered) I was told I would need to buy a Windows Disc for $which I didI received the disc and contacted Dell Customer Service for tech help installing windows I was told I would have to purchase a year software service plan for them to helpThey state on website that you have 30n days to return if you are not satisfiedI called to return it and have been transferred, cut off, sent to a person with purposeful loud noise in background so you could not hearThis whole purchase has been deceitful and frustratingThis(DELL) is an offshore operation and is not complying either by phone or emailI was coerced into using dell credit in order to get the sale price and am unable to get Dell to comply with their stated customer satisfaction guarantee
I place an order of FIVE sets of Netgear Rrouter and Buffalo 3TB external hard drive from Dell on Jan 19, 2016, each set of which also includes $Dell Gift card(I have screen prints as solid proof) The order was not shipped until Feb 27, 2016, and I was charged for the full, but the gift card never cameAfter I received the partial order, I contacted with Dell through Online chat, Email and phone call ,asking about the missing gift card They told me that the card would be sent to me after days I waited another days, still no card coming, so I called them againDell said I have to wait for another 3-5days, and I trusted them again Same result, no card I decided to call for the third time, and same reply that they would send me the card in -days This time, Dell sent me something, a gift card of $50, NOT $500, and the card itself says it is from DELL ADVANTAGE REWARDS, it is NOT from the bundled dell gift card within that order AT ALL I had to
This company will “fix” your computer under warranty but leave it useless because it doesn’t have Windows installed anymoreThey theExpect YOU to go buy a USB drive and install windows yourself through a different computerHow are you supposed to install windows when my one computer doesn’t workWorst customer service I’ve ever had
I received a $gift card for Dell with my purchase of a t v It has been impossible to spend the gift card and I have been getting the run around from their representatives for over days This is a terrible company and it seems that they intentionally make it difficult or impossible to use their gift cards
On February I placed an order (951395595) for a Dell Alienware laptop So, on Monday,February 08, I contacted Dell and asked to cancel an order, but they refused, even though it wasn't shipped yet When Fedex made an attempt to deliver my order, I refused it and sent it back to Dell Fedex .tracking [redacted] Dell received this laptop on February 15, and since that I haven't received my money back I paid using a credit card and a Dell gift card and so far nothing
I purchased a brand new XPS computer and two new monitors so that I would have dual monitor capabilities This was the product the Dell sales rep recommended to me when I explained to him that I needed this for school However, on the first day of getting my computer and monitors, the 2nd monitor did not work because there was nothing to contact the 2nd monitor too I was told I would have everything I needed to make this work in my shipment I went and bought a splitter but nothing worked I contacted Dell and was told that I needed to purchase a DisplayPort to HDMI adapter The next day I did, and this time, the screen came on but it said that it did no HDMI signal could be found I contacted Dell, and was transferred approximately to 4-different customer service sections before the last person tried to assist me He explained that I could have just bought a "faulty" product so I ended up purchasing the same looking DisplayPort to HDMI adapter from Dell Each night I was o
I ordered a tablet 8/30/and was scheduled to deliver 9/4/On 9/3/I received and e-mail stating the order was cancelledI spent over hours on the phone being transferred, put on hold, disconnected, etctrying to get an explanation which Dell stated was caused by Dell FinancialI spent another hour on the phone with Dell financial trying to get an answer and they finally found the answer to be on Dell's end as the product came up out of stock, not an issue with my Dell Financial accountSo rather than contact me with explaining a delivery delay they just cancelled it with no explanation In the end they put me with [redacted] Valdez ( [redacted] @DellTeam.com) to get my order reinstated and expeditedI had $in Dell rewards points from my last disaster order (a laptop) that I had applied originally but somehow [redacted] could not seem to locate them even though they were clearly shown on the original orderI was informed by [redacted] that he would have to reinstate the ord