Dear Revdex.com, I am sending this letter to in regards to a computer I purchased and serviced through DellI purchased the computer as a gift for my son who uses it only for schoolBack in May/June it started having problems with the screen, which I now understand it to be called “ghosting”By the beginning of September it had gotten so bad that he could no longer control the computerThe touch screen would act like someone was touching it, when he wasn’tThe “bubbles” where fast and continuous, making it impossible for him to use the computerPlease note, at this point the computer has a total of less than hours of use on the computer I called Dell and twice they tried to repair the computer by taking control of the computer remotely, and by resetting it back to factory settingsBecause this did not work, I was told to send the computer in to have it servicedI put the computer in its original packaging and sent it in for repair (I did this to provide secure, tight pac
I had filed a complaint about years ago against Dell and the case was eventually resolved/closedSince then I have discarded ALL Dell products and will no longer purchase from this companyThe first time they called after the issue was resolved I told them to remove my phone number from their database as I no longer owned any DELL productsThey said they can't do that so every few months a DELL Tech Service person will call my cellular phoneWhen I answer the phone I again request that they remove my cellular number but they continue to call.........I block every number that is from DELL but they use different phone numbers...........after years of continued calls I now consider DELLS calls to be a form of harassment
[redacted] RE: Dell Incident # [redacted] In a nutshell: Per the agent's ( [redacted] @Dell.com) instructions I followed up with DELL on the Incident # referenced upon return from my vacation ACCEPTING DELL's offer for a $refund It has been months since my return and I still have not received the $refund nor any pertinent correspondence within the emails that I have To/From DELL regarding this matter I have all correspondence emails if needed
I am showing you the letter my lawyer wrote to Dell, this explains the issue"Please be advised that this office represents, [redacted] with regard to a Dell Computer that she purchased approximately months ago After the computer failed to turn on, [redacted] contacted the support center by phone and worked with a technician for two hours in the hopes of determining what was causing the malfunction The technician, after making several incorrect guesses and failing to diagnosis the problem, then asked [redacted] to look for the graphics card The technician could not tell her where to look or what the card looked like [redacted] was very frustrated with the lack of knowledge the technician had and inquired into her warranty coverage [redacted] was then instructed to send the computer to your repair center despite that her warranty allowed for a technician to come to her residence When the computer was returned to her residence, the housing was completely off of the c
I ordered a wireless card as an upgrade for my computerWhen it arrived there was a strange substance around the connectors and one of the connectors were bentThere was no way that I was going to install it with it being in that kind of conditionWithin a month of receiving it I went to my order history and went to the section for obtaining a returnThat was in January of this yearIt is currently April 27th and I have yet to get any type of response regarding this matter It is very disappointing to have a simple return request ignored
We bought a dell inspiron laptop on 26th November We had a software issue with the laptop within a month of purchase, but the problem was resolved Recently we had a setting issuesThe was connecting/disconnecting and we faced a lot of problems We called up dell hr to get this issue fixed We called on 04/06/and were on the call for almost hours with the agentThe problem was not fixed that night and they asked us to transfer our personal data onto an external drive We asked them to call us back next day so we can transfer the data and keep it ready so they can factory reset the laptop We received a call next day and we had to transfer the data yet so we requested the agent to call us back in half an hourBut he insisted on continuing the call while I transfer the data on my external hard drive He said that since he had some calls pending he would not be able to call us back and will continue with fixing the problem He was workin
I had a coupon code for an item ($off $150) and tried applying it to an item ($159.99), It didn't work, so I did an online chat, and the person ( [redacted] *.) said they would get someone to call me at 430pm so we could process the coupon code over the phone (they couldn't over chat) They did not call, so I called back in and spoke with ( [redacted] ***) and she said the coupon was not valid on sale items, and that the chat rep ( [redacted] *.) was misinformedI asked to speak with a supervisor and she refused to transfer me because she claimed the supervisor was too busy to talk to deal with thisI informed her that the coupon code does not have any any restrictions stating it cannot be combined with a sale item, and should workShe said she couldn't do anything and gave me her contact information if I need to call again I tried an online chat once more, and a 3rd person ( [redacted] *) said they would get someone to call meI then spoke with a 4th person who said they couldn't appl
I purchased a Dell laptop and then the McAfee antivirus software company charged my card used to purchase the computer with a charge of $for their product When asked how they received my information they noted that when registering my laptop they receive my billing information This is a very shady way of doing business Definitely will not be purchasing any Dell products again when they give out your personal information to other companies for random charges against your account I never used the McAfee and only use Norton So product wasn't even used on the laptop
I purchased a Dell Venue Tablet in November of with a year extended warranty Since receiving the item, it has been returned to the manufacturer times with the same defect After being returned on December 15, a refurbished item was sent in its place, which still had the same defect and worked for days I returned the refurbished tablet to Dell on January 30, with a UPS label they sent to me days later, they have not attempted to repair the item Nor have they sent me a different refurbished item I have attempted to contact the company numerous times Each time I have been told that they are sending me back the defective tablet, AND a new refurbished tablet Yet I have not received either item yet In the past, I have always received notification with tracking numbers via email No information has been sent to prove that either item is in transit No matter what, this is an ongoing issue, and I have been unable to communicate with anyone from
poor customer servicei was told when I called customer service that I need a new mother board on a month old laptopthey told me a box and shipping label would be sent to methe next day a recieved a e-mail from dell telling me to provide my own box and postagethis is the second dell computer that turned out to be junkno more deel for me or the company I workno wonder why they switched from dell to hp
I purchased a computer online on June 14thThe order was erroneously duplicated, and I was charged twiceDell claimed to have resolved the issue, but instead they sent me a second, identical computerSince June 27th, when I realized what happened, I have been trying to return the unordered computer and get a refund of the costI have called and emailed their Customer Service system repeatedlyI have received no response to the email requests except an automated acknowledgmentMy phone calls have been more frustrating, as the agents have claimed that they could not authorize the return for various reasonsI have repeatedly been transferred and have had the call terminated during the transfer or wound up in a voice mail system I want to stress that this situation is not an attempt to return something that I ordered - which is how Dell representatives seem to characterize itI did not order two computers!
Purchased a laptop for my business from DellComputer received good reviews onlineWithin one month of working with the computer the entire keyboard stops working We follow all the steps customer support has to fix the computer and it doesn't workWe send it back in to them and they replace the keyboard but return it in a slightly beat up conditionLess than weeks after that the computer stops connecting to the internetThe only way to get this to work again is by restarting the computer completely (Obviously not the desired course of action if this happens every 10-minutes)We follow support's instructions and believe the issue has been fixedThe employee that was using the computer leaves the company and it is not touched for monthsOnly to have the issue return when someone starts using the computerWe are now going on our 4th week back and forth with Dell serviceThe computer has been sent in for service and was returned non functioning now both keyboard, process
Your service system currently has some major flawsMy current service request is an excellent example of that! I worked for Dell in Tech Spt/CSV/Sales for years and never encountered the problems I, as a customer, have been experiencing as follows: Website never provides any updates Tech Spt never provides updates unless prompted from customer Updates are always obscure and non-descriptive! (deceptive?) Illogical service delays went on for days Replacement system finally sent but to wrong address at Dell Corporate HQ where I used to work years ago where the original system was shipped Dell kept insisting sent to correct address and delivered even when I insisted they used the wrong address which they had never confirmed with me! Dell was unable to find the system so decided to provide a new replacement system which I was advised would be an Inspiron which met or exceeded specifications of my original system
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID [redacted] On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I purchased a printer from Dell on 02/(Purchase ID: [redacted] )Dell sent two emails on 02/The first said that the order was received and the second one to confirm the orderOn 02/12, I got a email saying the order was delayedThen on 02/13, I got a email saying the order was cancelledWhen I called them on 02/and checked the order status, it said the order was cancelled due to the item being out of stockWhen I talked to the customer service, they told me that the item is in stock and I can buy it againThe call was escalated to the management who gave the same information and transferred my call back to customer service while I was still talking
Hello, I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment: "I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department I have two issues
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I ordered a Dell computer via mail order on 1/30/ The computer worked fine, but my wife was getting headaches and having vision problems when using we tried to match video to our prior Dell, but Windows limits some font styles/sizes/thickness, etc After working with Dell, I said I would like to return the computer, the 4th I have bought from them They said no problem, they would do a full refund On Feb 19, they sent me return authorization and a UPS label, and said in the email I would receive credit within days after the computer was received by them I boxed the computer in its original packaging and took it to UPS that same day On Feb 22nd I received an email from them saying they had received the computer back and I 'can expect my account to be credited in business days Business days rather than calendar days this time As of today, it has been business days, calendar days I have called and emailed and am always told my refund is being escalated an
I placed an order on dell.com for a wireless mouse and laptop sleeve on 10/7/using a gift certificate I earned from buying a Dell laptopAfter weeks, the items still had not arrivedI called Dell, and after holding for almost min I was told that my order was still processing, and they had no idea when I would receive itI asked if someone could look into it and get back to me with a delivery date within a couple daysThey sent me an email a few days later saying they were still looking into itIt has been over a month since I placed the orderThe estimated delivery was supposed to be 5-business days
Dear Revdex.com, I am sending this letter to in regards to a computer I purchased and serviced through DellI purchased the computer as a gift for my son who uses it only for schoolBack in May/June it started having problems with the screen, which I now understand it to be called “ghosting”By the beginning of September it had gotten so bad that he could no longer control the computerThe touch screen would act like someone was touching it, when he wasn’tThe “bubbles” where fast and continuous, making it impossible for him to use the computerPlease note, at this point the computer has a total of less than hours of use on the computer I called Dell and twice they tried to repair the computer by taking control of the computer remotely, and by resetting it back to factory settingsBecause this did not work, I was told to send the computer in to have it servicedI put the computer in its original packaging and sent it in for repair (I did this to provide secure, tight pac
I had filed a complaint about years ago against Dell and the case was eventually resolved/closedSince then I have discarded ALL Dell products and will no longer purchase from this companyThe first time they called after the issue was resolved I told them to remove my phone number from their database as I no longer owned any DELL productsThey said they can't do that so every few months a DELL Tech Service person will call my cellular phoneWhen I answer the phone I again request that they remove my cellular number but they continue to call.........I block every number that is from DELL but they use different phone numbers...........after years of continued calls I now consider DELLS calls to be a form of harassment
[redacted] RE: Dell Incident # [redacted] In a nutshell: Per the agent's ( [redacted] @Dell.com) instructions I followed up with DELL on the Incident # referenced upon return from my vacation ACCEPTING DELL's offer for a $refund It has been months since my return and I still have not received the $refund nor any pertinent correspondence within the emails that I have To/From DELL regarding this matter I have all correspondence emails if needed
I am showing you the letter my lawyer wrote to Dell, this explains the issue"Please be advised that this office represents, [redacted] with regard to a Dell Computer that she purchased approximately months ago After the computer failed to turn on, [redacted] contacted the support center by phone and worked with a technician for two hours in the hopes of determining what was causing the malfunction The technician, after making several incorrect guesses and failing to diagnosis the problem, then asked [redacted] to look for the graphics card The technician could not tell her where to look or what the card looked like [redacted] was very frustrated with the lack of knowledge the technician had and inquired into her warranty coverage [redacted] was then instructed to send the computer to your repair center despite that her warranty allowed for a technician to come to her residence When the computer was returned to her residence, the housing was completely off of the c
I ordered a wireless card as an upgrade for my computerWhen it arrived there was a strange substance around the connectors and one of the connectors were bentThere was no way that I was going to install it with it being in that kind of conditionWithin a month of receiving it I went to my order history and went to the section for obtaining a returnThat was in January of this yearIt is currently April 27th and I have yet to get any type of response regarding this matter It is very disappointing to have a simple return request ignored
We bought a dell inspiron laptop on 26th November We had a software issue with the laptop within a month of purchase, but the problem was resolved Recently we had a setting issuesThe was connecting/disconnecting and we faced a lot of problems We called up dell h
r to get this issue fixed We called on 04/06/and were on the call for almost hours with the agentThe problem was not fixed that night and they asked us to transfer our personal data onto an external drive We asked them to call us back next day so we can transfer the data and keep it ready so they can factory reset the laptop We received a call next day and we had to transfer the data yet so we requested the agent to call us back in half an hourBut he insisted on continuing the call while I transfer the data on my external hard drive He said that since he had some calls pending he would not be able to call us back and will continue with fixing the problem He was workin
I had a coupon code for an item ($off $150) and tried applying it to an item ($159.99), It didn't work, so I did an online chat, and the person ( [redacted] *.) said they would get someone to call me at 430pm so we could process the coupon code over the phone (they couldn't over chat) They did not call, so I called back in and spoke with ( [redacted] ***) and she said the coupon was not valid on sale items, and that the chat rep ( [redacted] *.) was misinformedI asked to speak with a supervisor and she refused to transfer me because she claimed the supervisor was too busy to talk to deal with thisI informed her that the coupon code does not have any any restrictions stating it cannot be combined with a sale item, and should workShe said she couldn't do anything and gave me her contact information if I need to call again I tried an online chat once more, and a 3rd person ( [redacted] *) said they would get someone to call meI then spoke with a 4th person who said they couldn't appl
I purchased a Dell laptop and then the McAfee antivirus software company charged my card used to purchase the computer with a charge of $for their product When asked how they received my information they noted that when registering my laptop they receive my billing information This is a very shady way of doing business Definitely will not be purchasing any Dell products again when they give out your personal information to other companies for random charges against your account I never used the McAfee and only use Norton So product wasn't even used on the laptop
I purchased a Dell Venue Tablet in November of with a year extended warranty Since receiving the item, it has been returned to the manufacturer times with the same defect After being returned on December 15, a refurbished item was sent in its place, which still had the same defect and worked for days I returned the refurbished tablet to Dell on January 30, with a UPS label they sent to me days later, they have not attempted to repair the item Nor have they sent me a different refurbished item I have attempted to contact the company numerous times Each time I have been told that they are sending me back the defective tablet, AND a new refurbished tablet Yet I have not received either item yet In the past, I have always received notification with tracking numbers via email No information has been sent to prove that either item is in transit No matter what, this is an ongoing issue, and I have been unable to communicate with anyone from
poor customer servicei was told when I called customer service that I need a new mother board on a month old laptopthey told me a box and shipping label would be sent to methe next day a recieved a e-mail from dell telling me to provide my own box and postagethis is the second dell computer that turned out to be junkno more deel for me or the company I workno wonder why they switched from dell to hp
I purchased a computer online on June 14thThe order was erroneously duplicated, and I was charged twiceDell claimed to have resolved the issue, but instead they sent me a second, identical computerSince June 27th, when I realized what happened, I have been trying to return the unordered computer and get a refund of the costI have called and emailed their Customer Service system repeatedlyI have received no response to the email requests except an automated acknowledgmentMy phone calls have been more frustrating, as the agents have claimed that they could not authorize the return for various reasonsI have repeatedly been transferred and have had the call terminated during the transfer or wound up in a voice mail system I want to stress that this situation is not an attempt to return something that I ordered - which is how Dell representatives seem to characterize itI did not order two computers!
Purchased a laptop for my business from DellComputer received good reviews onlineWithin one month of working with the computer the entire keyboard stops working We follow all the steps customer support has to fix the computer and it doesn't workWe send it back in to them and they replace the keyboard but return it in a slightly beat up conditionLess than weeks after that the computer stops connecting to the internetThe only way to get this to work again is by restarting the computer completely (Obviously not the desired course of action if this happens every 10-minutes)We follow support's instructions and believe the issue has been fixedThe employee that was using the computer leaves the company and it is not touched for monthsOnly to have the issue return when someone starts using the computerWe are now going on our 4th week back and forth with Dell serviceThe computer has been sent in for service and was returned non functioning now both keyboard, process
Your service system currently has some major flawsMy current service request is an excellent example of that! I worked for Dell in Tech Spt/CSV/Sales for years and never encountered the problems I, as a customer, have been experiencing as follows: Website never provides any updates Tech Spt never provides updates unless prompted from customer Updates are always obscure and non-descriptive! (deceptive?) Illogical service delays went on for days Replacement system finally sent but to wrong address at Dell Corporate HQ where I used to work years ago where the original system was shipped Dell kept insisting sent to correct address and delivered even when I insisted they used the wrong address which they had never confirmed with me! Dell was unable to find the system so decided to provide a new replacement system which I was advised would be an Inspiron which met or exceeded specifications of my original system
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID [redacted] On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I purchased a printer from Dell on 02/(Purchase ID: [redacted] )Dell sent two emails on 02/The first said that the order was received and the second one to confirm the orderOn 02/12, I got a email saying the order was delayedThen on 02/13, I got a email saying the order was cancelledWhen I called them on 02/and checked the order status, it said the order was cancelled due to the item being out of stockWhen I talked to the customer service, they told me that the item is in stock and I can buy it againThe call was escalated to the management who gave the same information and transferred my call back to customer service while I was still talking
Hello, I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment: "I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department I have two issues
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I ordered a Dell computer via mail order on 1/30/ The computer worked fine, but my wife was getting headaches and having vision problems when using we tried to match video to our prior Dell, but Windows limits some font styles/sizes/thickness, etc After working with Dell, I said I would like to return the computer, the 4th I have bought from them They said no problem, they would do a full refund On Feb 19, they sent me return authorization and a UPS label, and said in the email I would receive credit within days after the computer was received by them I boxed the computer in its original packaging and took it to UPS that same day On Feb 22nd I received an email from them saying they had received the computer back and I 'can expect my account to be credited in business days Business days rather than calendar days this time As of today, it has been business days, calendar days I have called and emailed and am always told my refund is being escalated an
I placed an order on dell.com for a wireless mouse and laptop sleeve on 10/7/using a gift certificate I earned from buying a Dell laptopAfter weeks, the items still had not arrivedI called Dell, and after holding for almost min I was told that my order was still processing, and they had no idea when I would receive itI asked if someone could look into it and get back to me with a delivery date within a couple daysThey sent me an email a few days later saying they were still looking into itIt has been over a month since I placed the orderThe estimated delivery was supposed to be 5-business days