I ordered a Dell computer via mail order on 1/30/ The computer worked fine, but my wife was getting headaches and having vision problems when using we tried to match video to our prior Dell, but Windows limits some font styles/sizes/thickness, etc After working with Dell, I said I would like to return the computer, the 4th I have bought from them They said no problem, they would do a full refund On Feb 19, they sent me return authorization and a UPS label, and said in the email I would receive credit within days after the computer was received by them I boxed the computer in its original packaging and took it to UPS that same day On Feb 22nd I received an email from them saying they had received the computer back and I 'can expect my account to be credited in business days Business days rather than calendar days this time As of today, it has been business days, calendar days I have called and emailed and am always told my refund is being escalated an
I have a premium warranty including accidental damage protection for a Dell laptopI called to request replacement of a faulty A/C adapter and was refused replacement even though my computer still has a valid warranty
Hello back in August I order a top of the line Alienware rSince I have recieved the laptop it has not worked, it thermal throttles to the point where I can not use the laptop for its main purpose, which is gamingThe laptop gets between and degrees Celsius which is so hot you can feel the temp through the keyboardIt has caused no stop crashing and unplayable gamingI paid around $2,for this laptop and it does not workI feel scammed I have called, I have had it trouble shooted, dell has seen it throttling, overheating, and yet will not fix it because it’s degree under there requirementsEven though, that’s still considered throttling, any temperature over Celsius will cause damage to the cpu over a length of time and they say that’s acceptableThey knew the rhad these issues and still released themTheir fix was to make a newer more expensive model that doesn’t overheat instead of fixing the old modelI am very upset because I saved and saved for t
I bought a pair of Bose headphones(order # [redacted] ) I never actually received product even though FEDEX tracking says it was delivered and signed by * [redacted] I don't know anyone by that name I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w [redacted] lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
I purchased my Dell computer monitor few months ago with full warrantyThe monitor has died and Dell is giving me bunch of excuses and also delaying the repair process such as "our computers are having problems", this is a computer company by the wayI have all the original receipts and the email communications with Dell
I PURCHASED A DEFECTIVE LAPTOP THRU DELL ONLINE, AND I SENT IT BACK TO THEM THE FOLLOWING DAYAnd I have the tracking to show they received the unit back But Dell refuses to credit my dell accountAnd been months Ive been lied to three times saying it is all set, only to find they havent refunded meAfter hours of phone calls and more lies on thier half and more hours in emails I give up, So im awriting this too B.B.B Then I see on internet that countless people have same issue, and dell is telling them to make the min payment ,, even tho tho's cust have returned thier bad computors and dont have them anymore,, or they (dell) will put it to the collectorsTHIS IS NOT RIGHT, AND I WILL NOT BE BILLED AND HAVE TO PAY ON SOMETHING I DONT HAVE, AND THEN HAVE THEM PUT IT IN COLLECTORS HANDSNOT RIGHT
I had requested a return and refund for the lemon of a laptop I was sent that has had a multitude of issues detailed in email correspondence between myself and the companyThe request was done within one year of purchasingThis is the second computer that has had numerous issues with it that I have received from them
Hello, I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
• Business focus of complaint o Dell Computer, One Dell Way, Round Rock, TX 78682; [redacted] (Customer Care) o Best Buy, [redacted] • Nature of complaint – Defective product; Business not willing to honor one year product warranty in good faith; will not wake from “sleep” mode without hard reboot • Product – Dell laptop computer Model Inspiron 2-in-1; Service Tag: [redacted] , purchased at Best Buy, Torrance, March 31, 2017, price paid $ • Attempts to resolve with company – Dell failed on four occasions during Sept to Oct to repair through two remote sessions and twice by mailing the product to the Dell Repair Center in Texas Dell diagnosed the product as needing a new motherboard and failed to replace it, and failed to test to product for proper functionality prior to return to customer (me) Based on loss of confidence, I left the product for warranty repair at Best Buy Store where purchased ( [redacted] ) who
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/ Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
I purchased a dell computerInspiron in Service Tag: [redacted] order no [redacted] Delivered on: OctDell Purchase ID: [redacted] I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $ The reward is supposed to arrive in hours it never arrived at my email address [redacted] @gmail.comI called customer service timeseach time I was told it would arrive in to business days nothing ever has been receivedthe last time I called I changed the email address to [redacted] @verizon.net in case there was some problem Nothing ever arrivesi am wit's endSometing is amiss with their processi need help thank you for this channel
Computer faulty called company they sent me a shipping label sent laptopLaptop was lost and they refuse to do anything to replace as quickly as possible as this is a computer I use for my businessthe label sent to me was to a recycling facility
Purchased a camera gave the purchase I'd and allOnly to find out they cancelled my order without notice and notifying meNow what was a sale I have to pay full price now
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I contacted Dell's customer service on 5/regarding a recurring issue with a fairly new laptop (purchased on 2/14/18)The issue was that the laptop would recover from "sleep" mode when left idle for a few minutes and would always require a force rebootThe individual on the phone spent 2+ hours over the phone with me to have the issue corrected to no avail and told me it would need to be sent in service center for further repairsI told her I would like the service to be expedited since I don't have any other way to perform my work, to which she told me it would take a total of days for the laptop to be turned around since they would have the laptop flown in instead of ground shippingThat did not happen, the laptop was treated as GROUND shipping and it took days to get to Dell (6/6)Then the next day (6/7) Dell placed a "Billable hold" on the laptop stating the item to be fixed is not covered under warrantyI checked the status if repair online on 6/and saw this update a
Purchased a Dell Inspiron Gaming Series laptop a few months ago The left hinge has given way: it is completely separated from the base of the laptopI have little doubt that this is a design flaw with the laptopA quick google search shows many, many other consumers with the same issue Apparently, Dell will not fix this as they have classified it as "wear and tear" I have owned and used dozens of laptops during my career - but this is the only one that has had this issueCoincidence? I will not be using Dell's products any more and will not recommend them to anyone in my network
I ordered a Dell computer via mail order on 1/30/ The computer worked fine, but my wife was getting headaches and having vision problems when using we tried to match video to our prior Dell, but Windows limits some font styles/sizes/thickness, etc After working with Dell, I said I would like to return the computer, the 4th I have bought from them They said no problem, they would do a full refund On Feb 19, they sent me return authorization and a UPS label, and said in the email I would receive credit within days after the computer was received by them I boxed the computer in its original packaging and took it to UPS that same day On Feb 22nd I received an email from them saying they had received the computer back and I 'can expect my account to be credited in business days Business days rather than calendar days this time As of today, it has been business days, calendar days I have called and emailed and am always told my refund is being escalated an
I have a premium warranty including accidental damage protection for a Dell laptopI called to request replacement of a faulty A/C adapter and was refused replacement even though my computer still has a valid warranty
I returned a laptop and it has been weeks without a refund issued
Hello back in August I order a top of the line Alienware rSince I have recieved the laptop it has not worked, it thermal throttles to the point where I can not use the laptop for its main purpose, which is gamingThe laptop gets between and degrees Celsius which is so hot you can feel the temp through the keyboardIt has caused no stop crashing and unplayable gamingI paid around $2,for this laptop and it does not workI feel scammed I have called, I have had it trouble shooted, dell has seen it throttling, overheating, and yet will not fix it because it’s degree under there requirementsEven though, that’s still considered throttling, any temperature over Celsius will cause damage to the cpu over a length of time and they say that’s acceptableThey knew the rhad these issues and still released themTheir fix was to make a newer more expensive model that doesn’t overheat instead of fixing the old modelI am very upset because I saved and saved for t
I bought a pair of Bose headphones(order # [redacted] ) I never actually received product even though FEDEX tracking says it was delivered and signed by * [redacted] I don't know anyone by that name I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w [redacted] lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
I purchased my Dell computer monitor few months ago with full warrantyThe monitor has died and Dell is giving me bunch of excuses and also delaying the repair process such as "our computers are having problems", this is a computer company by the wayI have all the original receipts and the email communications with Dell
I PURCHASED A DEFECTIVE LAPTOP THRU DELL ONLINE, AND I SENT IT BACK TO THEM THE FOLLOWING DAYAnd I have the tracking to show they received the unit back But Dell refuses to credit my dell accountAnd been months Ive been lied to three times saying it is all set, only to find they havent refunded meAfter hours of phone calls and more lies on thier half and more hours in emails I give up, So im awriting this too B.B.B Then I see on internet that countless people have same issue, and dell is telling them to make the min payment ,, even tho tho's cust have returned thier bad computors and dont have them anymore,, or they (dell) will put it to the collectorsTHIS IS NOT RIGHT, AND I WILL NOT BE BILLED AND HAVE TO PAY ON SOMETHING I DONT HAVE, AND THEN HAVE THEM PUT IT IN COLLECTORS HANDSNOT RIGHT
I had requested a return and refund for the lemon of a laptop I was sent that has had a multitude of issues detailed in email correspondence between myself and the companyThe request was done within one year of purchasingThis is the second computer that has had numerous issues with it that I have received from them
Hello, I first contacted Dell on October 17th because my laptop (XPS 15) was shutting down every few minutes, without warningAfter performing all of the online diagnostics tests without finding any errors, they determined that I need a new motherboardThe service call was made two days later, and my motherboard was replacedHowever, my laptop no longer boots properly (I must try turning it on and then off at least times before it will go into the proper boot sequence to start), all but of the USB ports are not working, and my speakers are not working, eitherI contacted Dell immediately again to inform them of the problem and they said that they would come replace the motherboard once againThe next service call was scheduled for Wednesday, November 2ndI rescheduled meetings and made arrangements to work from home, but received a call at AM saying that the part was not in, and so they would not come to service my laptopI was frustrated, since I had scheduled the ser
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
• Business focus of complaint o Dell Computer, One Dell Way, Round Rock, TX 78682; [redacted] (Customer Care) o Best Buy, [redacted] • Nature of complaint – Defective product; Business not willing to honor one year product warranty in good faith; will not wake from “sleep” mode without hard reboot • Product – Dell laptop computer Model Inspiron 2-in-1; Service Tag: [redacted] , purchased at Best Buy, Torrance, March 31, 2017, price paid $ • Attempts to resolve with company – Dell failed on four occasions during Sept to Oct to repair through two remote sessions and twice by mailing the product to the Dell Repair Center in Texas Dell diagnosed the product as needing a new motherboard and failed to replace it, and failed to test to product for proper functionality prior to return to customer (me) Based on loss of confidence, I left the product for warranty repair at Best Buy Store where purchased ( [redacted] ) who
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/ Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
I purchased a dell computerInspiron in Service Tag: [redacted] order no [redacted] Delivered on: OctDell Purchase ID: [redacted] I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $ The reward is supposed to arrive in hours it never arrived at my email address [redacted] @gmail.comI called customer service timeseach time I was told it would arrive in to business days nothing ever has been receivedthe last time I called I changed the email address to [redacted] @verizon.net in case there was some problem Nothing ever arrivesi am wit's endSometing is amiss with their processi need help thank you for this channel
Computer faulty called company they sent me a shipping label sent laptopLaptop was lost and they refuse to do anything to replace as quickly as possible as this is a computer I use for my businessthe label sent to me was to a recycling facility
Purchased a camera gave the purchase I'd and allOnly to find out they cancelled my order without notice and notifying meNow what was a sale I have to pay full price now
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I contacted Dell's customer service on 5/regarding a recurring issue with a fairly new laptop (purchased on 2/14/18)The issue was that the laptop would recover from "sleep" mode when left idle for a few minutes and would always require a force rebootThe individual on the phone spent 2+ hours over the phone with me to have the issue corrected to no avail and told me it would need to be sent in service center for further repairsI told her I would like the service to be expedited since I don't have any other way to perform my work, to which she told me it would take a total of days for the laptop to be turned around since they would have the laptop flown in instead of ground shippingThat did not happen, the laptop was treated as GROUND shipping and it took days to get to Dell (6/6)Then the next day (6/7) Dell placed a "Billable hold" on the laptop stating the item to be fixed is not covered under warrantyI checked the status if repair online on 6/and saw this update a
Purchased a Dell Inspiron Gaming Series laptop a few months ago The left hinge has given way: it is completely separated from the base of the laptopI have little doubt that this is a design flaw with the laptopA quick google search shows many, many other consumers with the same issue Apparently, Dell will not fix this as they have classified it as "wear and tear" I have owned and used dozens of laptops during my career - but this is the only one that has had this issueCoincidence? I will not be using Dell's products any more and will not recommend them to anyone in my network