I purchased a very expensive computer from Dell about months ago: Dell XPS all in one(Purchase was by phone, with product shippedto me.) I also purchased a comprehensive year warranty.Despite being a high end computer, it has had several problems, all of which I thought were resolvedBut days ago my battery failed to charge againThis time Dell reps (in India) told me I had to purchase a new battery and have it installedDespite the warranty, Dell told me I had to pay $for the batteryReluctantly, I didThe battery and tech to install it were supposed to arrive in days, on Friday March No one arrived; after many phone calls, I was told that there were problems in getting the battery from Fed EX and that it and technician would arrive on Monday am by Again on Monday no one arrived by that timeMany phone calls later, to Dell and to the local service company under contract with Dell, I was assured that a technician would arrive with the battery shortly
I purchased a dell computerInspiron in Service Tag: [redacted] order no [redacted] Delivered on: OctDell Purchase ID: [redacted] I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $ The reward is supposed to arrive in hours it never arrived at my email address [redacted] @gmail.comI called customer service timeseach time I was told it would arrive in to business days nothing ever has been receivedthe last time I called I changed the email address to [redacted] @verizon.net in case there was some problem Nothing ever arrivesi am wit's endSometing is amiss with their processi need help thank you for this channel
I PURCHASED A DEFECTIVE LAPTOP THRU DELL ONLINE, AND I SENT IT BACK TO THEM THE FOLLOWING DAYAnd I have the tracking to show they received the unit back But Dell refuses to credit my dell accountAnd been months Ive been lied to three times saying it is all set, only to find they havent refunded meAfter hours of phone calls and more lies on thier half and more hours in emails I give up, So im awriting this too B.B.B Then I see on internet that countless people have same issue, and dell is telling them to make the min payment ,, even tho tho's cust have returned thier bad computors and dont have them anymore,, or they (dell) will put it to the collectorsTHIS IS NOT RIGHT, AND I WILL NOT BE BILLED AND HAVE TO PAY ON SOMETHING I DONT HAVE, AND THEN HAVE THEM PUT IT IN COLLECTORS HANDSNOT RIGHT
Hello back in August I order a top of the line Alienware rSince I have recieved the laptop it has not worked, it thermal throttles to the point where I can not use the laptop for its main purpose, which is gamingThe laptop gets between and degrees Celsius which is so hot you can feel the temp through the keyboardIt has caused no stop crashing and unplayable gamingI paid around $2,for this laptop and it does not workI feel scammed I have called, I have had it trouble shooted, dell has seen it throttling, overheating, and yet will not fix it because it’s degree under there requirementsEven though, that’s still considered throttling, any temperature over Celsius will cause damage to the cpu over a length of time and they say that’s acceptableThey knew the rhad these issues and still released themTheir fix was to make a newer more expensive model that doesn’t overheat instead of fixing the old modelI am very upset because I saved and saved for t
I purchased my Dell computer monitor few months ago with full warrantyThe monitor has died and Dell is giving me bunch of excuses and also delaying the repair process such as "our computers are having problems", this is a computer company by the wayI have all the original receipts and the email communications with Dell
ORDER # [redacted] ; [redacted] I placed an order for an Alienware RLaptop with Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB the Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB showed a price of $I confirmed this amount with a chat representative, the person who help placed my orderI have chat logs and screen shots of the pricingBut when I check my order, the PNY XLRGeForce GTX is not includedI called several times, I have been transferred several times with no resolutionNobody can seem to help me Your session ID for this incident is [redacted] 06/17/12:25:23PM [redacted] ***: "i didn't see the gtx with the amplifier" 06/17/12:26:15PM Agent ( [redacted] ***): "let me check that ***." 06/17/12:28:56PM [redacted] ***: "thanks" 06/17/12:30:44PM Agent ( [redacted] ***): "Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB GDDR5X [***]" 06/17/12:31:00PM Agent ( [redacted] **
I bought a computer back months agoI called dell to ask about the problemThe problem is that my motherboard is NOT recognizing my headphones and vice versaI've done my fair share of research and I've come to find out that the motherboard is defectiveEvery attempt at calling and resolving the issue has led to me being hung up numerous times, or the technical support line has transferred me into an endless loop of frustration
Computer faulty called company they sent me a shipping label sent laptopLaptop was lost and they refuse to do anything to replace as quickly as possible as this is a computer I use for my businessthe label sent to me was to a recycling facility
I had requested a return and refund for the lemon of a laptop I was sent that has had a multitude of issues detailed in email correspondence between myself and the companyThe request was done within one year of purchasingThis is the second computer that has had numerous issues with it that I have received from them
On 1/17, I purchased the instant download version of TurboTax (order # [redacted] )After receiving the download link, I logged in and attempted to download the software, but was unable toI tried from multiple computers, multiple browsers, and multiple locations, and it would never workI spent over a month working with Dell tech support but they were unable to assist meAfter that, on 2/23, I called in to request a refundIt took me over two hours to speak with someone on the phoneI was hung up on twice, and transferred to the wrong department timesAfter finally speaking with someone, they told me the refund would be processed within hoursAfter waiting several days, the refund was never processedI have since then used the "email Dell" form on their website almost daily to request the status and have not received a single responseI called in last week and was again told it was in process and should be done within hoursI just tried the online chat and the person t
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
Dell Incorporated has delayed my order twice from the original order date of December 9th, and has violated Federal trade commission practices by not allowing a cancellation in orderI was misled and lied to by a customer representative ( [redacted] ) SRN [redacted] in order to agree to an expedited shipping process guaranteeing delivery by December 26th The product was not in stock and there was no information suggesting it would be in stock until January as I later found out by another representativeThis was during my second call for the second delay notificationIt was here that I attempted to pursue my rights to cancel the order however for some odd reason I was unable even though I received an email stating I must agree by the FTC before the order can continueNo such agreement was given It was at this stage (2nd phone call before trying to cancel) that the representative tried to swap my current ordered product for another inferior version while relaying it as the p
I bought a pair of Bose headphones(order # [redacted] ) I never actually received product even though FEDEX tracking says it was delivered and signed by * [redacted] I don't know anyone by that name I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w [redacted] lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
I have a premium warranty including accidental damage protection for a Dell laptopI called to request replacement of a faulty A/C adapter and was refused replacement even though my computer still has a valid warranty
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I contacted Dell's customer service on 5/regarding a recurring issue with a fairly new laptop (purchased on 2/14/18)The issue was that the laptop would recover from "sleep" mode when left idle for a few minutes and would always require a force rebootThe individual on the phone spent 2+ hours over the phone with me to have the issue corrected to no avail and told me it would need to be sent in service center for further repairsI told her I would like the service to be expedited since I don't have any other way to perform my work, to which she told me it would take a total of days for the laptop to be turned around since they would have the laptop flown in instead of ground shippingThat did not happen, the laptop was treated as GROUND shipping and it took days to get to Dell (6/6)Then the next day (6/7) Dell placed a "Billable hold" on the laptop stating the item to be fixed is not covered under warrantyI checked the status if repair online on 6/and saw this update a
• Business focus of complaint o Dell Computer, One Dell Way, Round Rock, TX 78682; [redacted] (Customer Care) o Best Buy, [redacted] • Nature of complaint – Defective product; Business not willing to honor one year product warranty in good faith; will not wake from “sleep” mode without hard reboot • Product – Dell laptop computer Model Inspiron 2-in-1; Service Tag: [redacted] , purchased at Best Buy, Torrance, March 31, 2017, price paid $ • Attempts to resolve with company – Dell failed on four occasions during Sept to Oct to repair through two remote sessions and twice by mailing the product to the Dell Repair Center in Texas Dell diagnosed the product as needing a new motherboard and failed to replace it, and failed to test to product for proper functionality prior to return to customer (me) Based on loss of confidence, I left the product for warranty repair at Best Buy Store where purchased ( [redacted] ) who
Purchased Dell Inspiron Laptop in March of In November I called Dell because the keyboard chasse had split near the right hinge due to the thin gauge of the plastic, a data port and the stress of operation of the hinge The service & warranty people said it was a cosmetic issue and they could do nothing unless it affected the keyboardI told them that it was not cosmetic and would eventually affect the power button and keyboard Now due to the opening of the laptop the thin plastic has two cracks and is affecting the power button and the keyboard My recent call they said I was out of warranty and they could repair it at my expense of $160.and loss of the computer for weeks This problem is very well documented online from customers due to the thin gauge of the plastic and caused by the data port proximity near the right hinge
I purchased a very expensive computer from Dell about months ago: Dell XPS all in one(Purchase was by phone, with product shippedto me.) I also purchased a comprehensive year warranty.Despite being a high end computer, it has had several problems, all of which I thought were resolvedBut days ago my battery failed to charge againThis time Dell reps (in India) told me I had to purchase a new battery and have it installedDespite the warranty, Dell told me I had to pay $for the batteryReluctantly, I didThe battery and tech to install it were supposed to arrive in days, on Friday March No one arrived; after many phone calls, I was told that there were problems in getting the battery from Fed EX and that it and technician would arrive on Monday am by Again on Monday no one arrived by that timeMany phone calls later, to Dell and to the local service company under contract with Dell, I was assured that a technician would arrive with the battery shortly
I purchased a dell computerInspiron in Service Tag: [redacted] order no [redacted] Delivered on: OctDell Purchase ID: [redacted] I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $ The reward is supposed to arrive in hours it never arrived at my email address [redacted] @gmail.comI called customer service timeseach time I was told it would arrive in to business days nothing ever has been receivedthe last time I called I changed the email address to [redacted] @verizon.net in case there was some problem Nothing ever arrivesi am wit's endSometing is amiss with their processi need help thank you for this channel
I returned a laptop and it has been weeks without a refund issued
I PURCHASED A DEFECTIVE LAPTOP THRU DELL ONLINE, AND I SENT IT BACK TO THEM THE FOLLOWING DAYAnd I have the tracking to show they received the unit back But Dell refuses to credit my dell accountAnd been months Ive been lied to three times saying it is all set, only to find they havent refunded meAfter hours of phone calls and more lies on thier half and more hours in emails I give up, So im awriting this too B.B.B Then I see on internet that countless people have same issue, and dell is telling them to make the min payment ,, even tho tho's cust have returned thier bad computors and dont have them anymore,, or they (dell) will put it to the collectorsTHIS IS NOT RIGHT, AND I WILL NOT BE BILLED AND HAVE TO PAY ON SOMETHING I DONT HAVE, AND THEN HAVE THEM PUT IT IN COLLECTORS HANDSNOT RIGHT
Hello back in August I order a top of the line Alienware rSince I have recieved the laptop it has not worked, it thermal throttles to the point where I can not use the laptop for its main purpose, which is gamingThe laptop gets between and degrees Celsius which is so hot you can feel the temp through the keyboardIt has caused no stop crashing and unplayable gamingI paid around $2,for this laptop and it does not workI feel scammed I have called, I have had it trouble shooted, dell has seen it throttling, overheating, and yet will not fix it because it’s degree under there requirementsEven though, that’s still considered throttling, any temperature over Celsius will cause damage to the cpu over a length of time and they say that’s acceptableThey knew the rhad these issues and still released themTheir fix was to make a newer more expensive model that doesn’t overheat instead of fixing the old modelI am very upset because I saved and saved for t
I purchased my Dell computer monitor few months ago with full warrantyThe monitor has died and Dell is giving me bunch of excuses and also delaying the repair process such as "our computers are having problems", this is a computer company by the wayI have all the original receipts and the email communications with Dell
ORDER # [redacted] ; [redacted] I placed an order for an Alienware RLaptop with Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB the Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB showed a price of $I confirmed this amount with a chat representative, the person who help placed my orderI have chat logs and screen shots of the pricingBut when I check my order, the PNY XLRGeForce GTX is not includedI called several times, I have been transferred several times with no resolutionNobody can seem to help me Your session ID for this incident is [redacted] 06/17/12:25:23PM [redacted] ***: "i didn't see the gtx with the amplifier" 06/17/12:26:15PM Agent ( [redacted] ***): "let me check that ***." 06/17/12:28:56PM [redacted] ***: "thanks" 06/17/12:30:44PM Agent ( [redacted] ***): "Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB GDDR5X [***]" 06/17/12:31:00PM Agent ( [redacted] **
I bought a computer back months agoI called dell to ask about the problemThe problem is that my motherboard is NOT recognizing my headphones and vice versaI've done my fair share of research and I've come to find out that the motherboard is defectiveEvery attempt at calling and resolving the issue has led to me being hung up numerous times, or the technical support line has transferred me into an endless loop of frustration
Computer faulty called company they sent me a shipping label sent laptopLaptop was lost and they refuse to do anything to replace as quickly as possible as this is a computer I use for my businessthe label sent to me was to a recycling facility
I had requested a return and refund for the lemon of a laptop I was sent that has had a multitude of issues detailed in email correspondence between myself and the companyThe request was done within one year of purchasingThis is the second computer that has had numerous issues with it that I have received from them
On 1/17, I purchased the instant download version of TurboTax (order # [redacted] )After receiving the download link, I logged in and attempted to download the software, but was unable toI tried from multiple computers, multiple browsers, and multiple locations, and it would never workI spent over a month working with Dell tech support but they were unable to assist meAfter that, on 2/23, I called in to request a refundIt took me over two hours to speak with someone on the phoneI was hung up on twice, and transferred to the wrong department timesAfter finally speaking with someone, they told me the refund would be processed within hoursAfter waiting several days, the refund was never processedI have since then used the "email Dell" form on their website almost daily to request the status and have not received a single responseI called in last week and was again told it was in process and should be done within hoursI just tried the online chat and the person t
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
Dell Incorporated has delayed my order twice from the original order date of December 9th, and has violated Federal trade commission practices by not allowing a cancellation in orderI was misled and lied to by a customer representative ( [redacted] ) SRN [redacted] in order to agree to an expedited shipping process guaranteeing delivery by December 26th The product was not in stock and there was no information suggesting it would be in stock until January as I later found out by another representativeThis was during my second call for the second delay notificationIt was here that I attempted to pursue my rights to cancel the order however for some odd reason I was unable even though I received an email stating I must agree by the FTC before the order can continueNo such agreement was given It was at this stage (2nd phone call before trying to cancel) that the representative tried to swap my current ordered product for another inferior version while relaying it as the p
I bought a pair of Bose headphones(order # [redacted] ) I never actually received product even though FEDEX tracking says it was delivered and signed by * [redacted] I don't know anyone by that name I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w [redacted] lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
I have a premium warranty including accidental damage protection for a Dell laptopI called to request replacement of a faulty A/C adapter and was refused replacement even though my computer still has a valid warranty
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I contacted Dell's customer service on 5/regarding a recurring issue with a fairly new laptop (purchased on 2/14/18)The issue was that the laptop would recover from "sleep" mode when left idle for a few minutes and would always require a force rebootThe individual on the phone spent 2+ hours over the phone with me to have the issue corrected to no avail and told me it would need to be sent in service center for further repairsI told her I would like the service to be expedited since I don't have any other way to perform my work, to which she told me it would take a total of days for the laptop to be turned around since they would have the laptop flown in instead of ground shippingThat did not happen, the laptop was treated as GROUND shipping and it took days to get to Dell (6/6)Then the next day (6/7) Dell placed a "Billable hold" on the laptop stating the item to be fixed is not covered under warrantyI checked the status if repair online on 6/and saw this update a
• Business focus of complaint o Dell Computer, One Dell Way, Round Rock, TX 78682; [redacted] (Customer Care) o Best Buy, [redacted] • Nature of complaint – Defective product; Business not willing to honor one year product warranty in good faith; will not wake from “sleep” mode without hard reboot • Product – Dell laptop computer Model Inspiron 2-in-1; Service Tag: [redacted] , purchased at Best Buy, Torrance, March 31, 2017, price paid $ • Attempts to resolve with company – Dell failed on four occasions during Sept to Oct to repair through two remote sessions and twice by mailing the product to the Dell Repair Center in Texas Dell diagnosed the product as needing a new motherboard and failed to replace it, and failed to test to product for proper functionality prior to return to customer (me) Based on loss of confidence, I left the product for warranty repair at Best Buy Store where purchased ( [redacted] ) who
Purchased Dell Inspiron Laptop in March of In November I called Dell because the keyboard chasse had split near the right hinge due to the thin gauge of the plastic, a data port and the stress of operation of the hinge The service & warranty people said it was a cosmetic issue and they could do nothing unless it affected the keyboardI told them that it was not cosmetic and would eventually affect the power button and keyboard Now due to the opening of the laptop the thin plastic has two cracks and is affecting the power button and the keyboard My recent call they said I was out of warranty and they could repair it at my expense of $160.and loss of the computer for weeks This problem is very well documented online from customers due to the thin gauge of the plastic and caused by the data port proximity near the right hinge