I have placed my order on Feb9, My Dell Purchase ID: [redacted] I have applied two coupons for the purchaseI've received a confirmation email on the very same dayThe estimated delivery for my purchase was Feb14, On Feb13, 2018, I have received another email informing that my order was delayed and the new delivery date was Feb- 16, On the other hand, I received another email on the same day, as follows "This email is regarding your recent order [redacted] for a DELL E310DWUnfortunately, due to a pricing error your order has been canceled." They made me wait and canceled the orderI know that they shipped the same order at the same price to other customers - as you can see on other websites like [redacted] Instead of sending me my order, they come up with another reasonI want a proof showing that they made a pricing error and did cancel the other orders ( but I know they shipped the same order at the same price), if they cannot they shou
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
Purchased a camera gave the purchase I'd and allOnly to find out they cancelled my order without notice and notifying meNow what was a sale I have to pay full price now
I bought a tablet by a gift card from Dell and later found that its WIFI does not workI returned the product but did not get a gift card returnedTried to call them for million times, every time they put me waiting hours, transferred me to different representatives or hung up on meAfter about one year trying I finally get some one helped me then after another couple of weeksThey told me they can not return it because of the long timeIt is their trick to ask the customers to buy the product with gift cards and then try all ways to deny it and cheat on people Order Number [redacted]
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
I ordered a computer online from them Jan 31, When I checked on the status Feb 9, there was no record of this order, after an hour on chat, they provided no info on this and just they told me to call someone else at another branch After another hour on their telephone system, I finally reached [redacted] who, after a long while, managed to retrieve my order information and told me Dell had cancelled my order--with no notice to me He re-entered my order information This computer was shipped Feb and arrived Feb and is identified as order number [redacted] , system tag [redacted] , customer [redacted] Along with this order was Office locker # [redacted] They charged $for the computer and $for Office softwareI have paid these amounts Suddenly, without notice, additional charges of $& $were charged to my credit card on Feb & I contested these charges with the credit card bank and with Dell via phoneWe went back and f
I have purchased a desktop from them and I was suppose to get it days ago, I have called and emailed several times and no one can give me an answer, I have requested to talk to a manager and they put me on hold for over minutes (both times)Every time I want to talk to someone in the US, the calls get re-directed to India
I purchased a computer from Dell about the middle of July; less than one week after receiving it, I received the blue screen of death and it completely shut down on me and erased all of my workI should mention that this laptop is used MAINLY for workI contacted Dell customer service promptly and had a tech do some trouble shooting and assured me that the issue would be fixed, it was not! A few days later I began receiving other errors that prompted immediate shut down of the laptop which resulted in me, once again, losing all work I have done on my company's websiteI also had instances where the entire laptop would freeze and I would have to manually force a shut downAs you can imagine, this has hurt my business greatly and been very COUNTERPRODUCTIVE!! I contacted Dell several time and they all told me the problem would be fixed after some troubleshooting; this never occurred and I continued to get the errors and the blue screen of deathI finally got tired of it and contacte
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/ Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
Customer service is not based in the USI bought an XPS believing it gets superior customer serviceMy laptop's display stopped working suddenlyThe laptop never suffered any physical damage around the time this happenedThey pinned the display damage to a small dent in the housing that was created 7-months back and hence denied coverage I had bought several performance laptops including the most expensive lines from appleFirst thing getting such damage was rareSecondly, such scenarios were handled in a proper fashion Dell XPS is just a fancy name for a laptop that poses to be top of the line in terms of customer serviceThe customer service team is based in india and I did not like how they handled the scenario I got the laptop back without any repair, Had a local technician repair it and sold itI am never buying any Dell product especially if you are looking for superior performance and bang for the buck when things so south This was an experience that reminded me not to go expensive on cheap brands because it is the brand itself that speaks for itself
Purchased a Dell Inspiron Gaming Series laptop a few months ago The left hinge has given way: it is completely separated from the base of the laptopI have little doubt that this is a design flaw with the laptopA quick google search shows many, many other consumers with the same issue Apparently, Dell will not fix this as they have classified it as "wear and tear" I have owned and used dozens of laptops during my career - but this is the only one that has had this issueCoincidence? I will not be using Dell's products any more and will not recommend them to anyone in my network
I tried to consolidate multiple gift cards through Dell's consolidation program and have contacted them multiple times but the consolidation has failed and it has been about three weeks I have a total of gift cards at $eachI called to consolidate on either 31st of March or 1st of April, not for sure which dayI was on the phone for over and the service rep said he would finish the process when he got off the phone with meI asked him if there is any confirmation number of ticket number associated with my consolidation and he said no, that they will send an email when the consolidation was completeI asked again if there was any kind of number that I should write down that was linked to my request and he reassured me there was none and I would get an email in about to business daysHe confirmed that the final consolidation would be $onto one card I waited for business days and called back on the 8th of AprilThis time I got the name of the person I am talki
Hello, [Can you please transfer this complaint to Dell managers, many thanks for your support] What a nightmare to make a simple order at Dell.ca !!! Here is my situation A week ago (2017/02/07), I placed the order # [redacted] and it was cancelled by one of their offshore North-African-French-like accent Dell collaborator, he was asking for my landline telephone number, I responded that I do not have a landline one, I was wondering why he is instating on, so he hang up Impolitely the call and said that he is cancelling the order I called back Dell services asking for an explanation of what going on with that guy! The person argued that the order was cancelled due to a problem with my card numberI checked twice with my back/credit card provider, there was no problem with my account or card or the called paymentThis is not fair and professional from Dell guys ! I called back Dell services to share this double disappointment (cancelling + lies), I’ve transferred to
I tried to order the laptop online from Dell for working purposeThe purchasing online need the Dell Billing Address, then I called the phone number 866-746-and tried to get the addressThere were couple guys picked up my phone, but kept transferring my phone or putting on holdI hung up the phone, and called after hoursI thought it might be better to purchase by the phone, however one of their salesman picked up my phone and kept complaining about my working environmentI asked him if he was not able to hear what I was saying? He answered "no", so I asked him what's the problem? I can hear what he said, and he can heard what I saidThen, somehow he hung up my phoneHis accuse about my background noisy doesn't make senseI was trying to purchase the Dell laptop for my work, but that was how the company treated meI wasted hours in purchasing a Dell laptop, but still didn't get it!
I purchased a Dell Inspiron Series laptop computer less than year agoI have very little use on this computer and the hinge between the keyboard and screen is brokenThe screen will not even open without further damaging the computer casing.The computer has never been dropped or abused in any wayI have contacted Dell and they will not repair the problem even though it is a defect in materials problem that is covered in the standard warranty I have researched this problem online and many others are having the same problemDell is not accepting responsibility The people who have paid for the repair are experiencing repeat failures within a few monthsThis should be a product recall and Dell should refund the customers money because it is a problem where they are clearly not standing behind their warranty
I've bought a Dell monitor and so far after months and countless numbers of emails, they simply cycle me through different people/department and they have yet to ship a working monitor to me to replace the broken monitor I bought as brand new
My computer screen is no longer workingI tried communicating this with Dell but they placed the onus of blame on meI did not use it since the last customer issue I had so I am skeptical that they can and did automatically assume that I was at fault
Dell's website and a Dell rep told me Dell price matches bhp phot video and they have the item for $lessDell is now refusing to price match for order [redacted]
I ordered a Dell laptop in late October, after it arrived my financial advisor said I couldn't afford it and to send it back I called Dell and they said they would send the return label to Fed Ex Of course I had to call again because it was never picked up Finally in Nivember it was picked up I already had an account with Dell si continued regular payments, I didn't realize until December that Dell never received or that is what I was told I have talked with them many times that I am not paying for something I don't have I did call Fed Ex, they sent an insurance claim form, I completed it and sent it back to them I received a letter today saying Dell has to file the loss claim I am tired of talking with people in India and want to speak to an American which seems to be impossible I guess my next step will be retaining a legal representative I have developed a deep hatred for Dell and would never get anything from them again
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
I have placed my order on Feb9, My Dell Purchase ID: [redacted] I have applied two coupons for the purchaseI've received a confirmation email on the very same dayThe estimated delivery for my purchase was Feb14, On Feb13, 2018, I have received another email informing that my order was delayed and the new delivery date was Feb- 16, On the other hand, I received another email on the same day, as follows "This email is regarding your recent order [redacted] for a DELL E310DWUnfortunately, due to a pricing error your order has been canceled." They made me wait and canceled the orderI know that they shipped the same order at the same price to other customers - as you can see on other websites like [redacted] Instead of sending me my order, they come up with another reasonI want a proof showing that they made a pricing error and did cancel the other orders ( but I know they shipped the same order at the same price), if they cannot they shou
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
Purchased a camera gave the purchase I'd and allOnly to find out they cancelled my order without notice and notifying meNow what was a sale I have to pay full price now
I bought a tablet by a gift card from Dell and later found that its WIFI does not workI returned the product but did not get a gift card returnedTried to call them for million times, every time they put me waiting hours, transferred me to different representatives or hung up on meAfter about one year trying I finally get some one helped me then after another couple of weeksThey told me they can not return it because of the long timeIt is their trick to ask the customers to buy the product with gift cards and then try all ways to deny it and cheat on people Order Number [redacted]
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
I ordered a computer online from them Jan 31, When I checked on the status Feb 9, there was no record of this order, after an hour on chat, they provided no info on this and just they told me to call someone else at another branch After another hour on their telephone system, I finally reached [redacted] who, after a long while, managed to retrieve my order information and told me Dell had cancelled my order--with no notice to me He re-entered my order information This computer was shipped Feb and arrived Feb and is identified as order number [redacted] , system tag [redacted] , customer [redacted] Along with this order was Office locker # [redacted] They charged $for the computer and $for Office softwareI have paid these amounts Suddenly, without notice, additional charges of $& $were charged to my credit card on Feb & I contested these charges with the credit card bank and with Dell via phoneWe went back and f
I have purchased a desktop from them and I was suppose to get it days ago, I have called and emailed several times and no one can give me an answer, I have requested to talk to a manager and they put me on hold for over minutes (both times)Every time I want to talk to someone in the US, the calls get re-directed to India
I purchased a computer from Dell about the middle of July; less than one week after receiving it, I received the blue screen of death and it completely shut down on me and erased all of my workI should mention that this laptop is used MAINLY for workI contacted Dell customer service promptly and had a tech do some trouble shooting and assured me that the issue would be fixed, it was not! A few days later I began receiving other errors that prompted immediate shut down of the laptop which resulted in me, once again, losing all work I have done on my company's websiteI also had instances where the entire laptop would freeze and I would have to manually force a shut downAs you can imagine, this has hurt my business greatly and been very COUNTERPRODUCTIVE!! I contacted Dell several time and they all told me the problem would be fixed after some troubleshooting; this never occurred and I continued to get the errors and the blue screen of deathI finally got tired of it and contacte
I recently purchased a Dell Inspiron (1/16/15) which included Windows 8.1, Cyberlink Media Suite Essentials for Windows without Media and additional softwareUp until recently, I’ve never had a problem or any issues with the laptopLast May 2016, I had someone call me posing themselves as an employee of Dell and was saying that I needed to update my laptopAfter going back and forth with them I realized that they were not an employee of Dell and it was a scamAt that time I hung up the phone and immediately contacted Dell about what happenedThey told me they would do a scan of my laptop to make sure it was not corrupted and that to make sure this would not happen in the future he suggested that I purchase the for $and that would cover any software I may incur in the futureI agreed that this would be a good idea and purchased the year software warranty on 5/7/ Recently, I have been having an issue with my laptop, on Saturday, December 31st, 2016, when I we
Customer service is not based in the USI bought an XPS believing it gets superior customer serviceMy laptop's display stopped working suddenlyThe laptop never suffered any physical damage around the time this happenedThey pinned the display damage to a small dent in the housing that was created 7-months back and hence denied coverage I had bought several performance laptops including the most expensive lines from appleFirst thing getting such damage was rareSecondly, such scenarios were handled in a proper fashion Dell XPS is just a fancy name for a laptop that poses to be top of the line in terms of customer serviceThe customer service team is based in india and I did not like how they handled the scenario I got the laptop back without any repair, Had a local technician repair it and sold itI am never buying any Dell product especially if you are looking for superior performance and bang for the buck when things so south This was an experience that reminded me not to go expensive on cheap brands because it is the brand itself that speaks for itself
Purchased a Dell Inspiron Gaming Series laptop a few months ago The left hinge has given way: it is completely separated from the base of the laptopI have little doubt that this is a design flaw with the laptopA quick google search shows many, many other consumers with the same issue Apparently, Dell will not fix this as they have classified it as "wear and tear" I have owned and used dozens of laptops during my career - but this is the only one that has had this issueCoincidence? I will not be using Dell's products any more and will not recommend them to anyone in my network
I tried to consolidate multiple gift cards through Dell's consolidation program and have contacted them multiple times but the consolidation has failed and it has been about three weeks I have a total of gift cards at $eachI called to consolidate on either 31st of March or 1st of April, not for sure which dayI was on the phone for over and the service rep said he would finish the process when he got off the phone with meI asked him if there is any confirmation number of ticket number associated with my consolidation and he said no, that they will send an email when the consolidation was completeI asked again if there was any kind of number that I should write down that was linked to my request and he reassured me there was none and I would get an email in about to business daysHe confirmed that the final consolidation would be $onto one card I waited for business days and called back on the 8th of AprilThis time I got the name of the person I am talki
Hello, [Can you please transfer this complaint to Dell managers, many thanks for your support] What a nightmare to make a simple order at Dell.ca !!! Here is my situation A week ago (2017/02/07), I placed the order # [redacted] and it was cancelled by one of their offshore North-African-French-like accent Dell collaborator, he was asking for my landline telephone number, I responded that I do not have a landline one, I was wondering why he is instating on, so he hang up Impolitely the call and said that he is cancelling the order I called back Dell services asking for an explanation of what going on with that guy! The person argued that the order was cancelled due to a problem with my card numberI checked twice with my back/credit card provider, there was no problem with my account or card or the called paymentThis is not fair and professional from Dell guys ! I called back Dell services to share this double disappointment (cancelling + lies), I’ve transferred to
I tried to order the laptop online from Dell for working purposeThe purchasing online need the Dell Billing Address, then I called the phone number 866-746-and tried to get the addressThere were couple guys picked up my phone, but kept transferring my phone or putting on holdI hung up the phone, and called after hoursI thought it might be better to purchase by the phone, however one of their salesman picked up my phone and kept complaining about my working environmentI asked him if he was not able to hear what I was saying? He answered "no", so I asked him what's the problem? I can hear what he said, and he can heard what I saidThen, somehow he hung up my phoneHis accuse about my background noisy doesn't make senseI was trying to purchase the Dell laptop for my work, but that was how the company treated meI wasted hours in purchasing a Dell laptop, but still didn't get it!
I purchased a Dell Inspiron Series laptop computer less than year agoI have very little use on this computer and the hinge between the keyboard and screen is brokenThe screen will not even open without further damaging the computer casing.The computer has never been dropped or abused in any wayI have contacted Dell and they will not repair the problem even though it is a defect in materials problem that is covered in the standard warranty I have researched this problem online and many others are having the same problemDell is not accepting responsibility The people who have paid for the repair are experiencing repeat failures within a few monthsThis should be a product recall and Dell should refund the customers money because it is a problem where they are clearly not standing behind their warranty
I've bought a Dell monitor and so far after months and countless numbers of emails, they simply cycle me through different people/department and they have yet to ship a working monitor to me to replace the broken monitor I bought as brand new
My computer screen is no longer workingI tried communicating this with Dell but they placed the onus of blame on meI did not use it since the last customer issue I had so I am skeptical that they can and did automatically assume that I was at fault
Dell's website and a Dell rep told me Dell price matches bhp phot video and they have the item for $lessDell is now refusing to price match for order [redacted]
I ordered a Dell laptop in late October, after it arrived my financial advisor said I couldn't afford it and to send it back I called Dell and they said they would send the return label to Fed Ex Of course I had to call again because it was never picked up Finally in Nivember it was picked up I already had an account with Dell si continued regular payments, I didn't realize until December that Dell never received or that is what I was told I have talked with them many times that I am not paying for something I don't have I did call Fed Ex, they sent an insurance claim form, I completed it and sent it back to them I received a letter today saying Dell has to file the loss claim I am tired of talking with people in India and want to speak to an American which seems to be impossible I guess my next step will be retaining a legal representative I have developed a deep hatred for Dell and would never get anything from them again
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help