I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment: "I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department I have two issues
On 1/17, I purchased the instant download version of TurboTax (order # [redacted] )After receiving the download link, I logged in and attempted to download the software, but was unable toI tried from multiple computers, multiple browsers, and multiple locations, and it would never workI spent over a month working with Dell tech support but they were unable to assist meAfter that, on 2/23, I called in to request a refundIt took me over two hours to speak with someone on the phoneI was hung up on twice, and transferred to the wrong department timesAfter finally speaking with someone, they told me the refund would be processed within hoursAfter waiting several days, the refund was never processedI have since then used the "email Dell" form on their website almost daily to request the status and have not received a single responseI called in last week and was again told it was in process and should be done within hoursI just tried the online chat and the person t
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
Dell Incorporated has delayed my order twice from the original order date of December 9th, and has violated Federal trade commission practices by not allowing a cancellation in orderI was misled and lied to by a customer representative ( [redacted] ) SRN [redacted] in order to agree to an expedited shipping process guaranteeing delivery by December 26th The product was not in stock and there was no information suggesting it would be in stock until January as I later found out by another representativeThis was during my second call for the second delay notificationIt was here that I attempted to pursue my rights to cancel the order however for some odd reason I was unable even though I received an email stating I must agree by the FTC before the order can continueNo such agreement was given It was at this stage (2nd phone call before trying to cancel) that the representative tried to swap my current ordered product for another inferior version while relaying it as the p
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I ordered a computer online from them Jan 31, When I checked on the status Feb 9, there was no record of this order, after an hour on chat, they provided no info on this and just they told me to call someone else at another branch After another hour on their telephone system, I finally reached [redacted] who, after a long while, managed to retrieve my order information and told me Dell had cancelled my order--with no notice to me He re-entered my order information This computer was shipped Feb and arrived Feb and is identified as order number [redacted] , system tag [redacted] , customer [redacted] Along with this order was Office locker # [redacted] They charged $for the computer and $for Office softwareI have paid these amounts Suddenly, without notice, additional charges of $& $were charged to my credit card on Feb & I contested these charges with the credit card bank and with Dell via phoneWe went back and f
Customer service is not based in the USI bought an XPS believing it gets superior customer serviceMy laptop's display stopped working suddenlyThe laptop never suffered any physical damage around the time this happenedThey pinned the display damage to a small dent in the housing that was created 7-months back and hence denied coverage I had bought several performance laptops including the most expensive lines from appleFirst thing getting such damage was rareSecondly, such scenarios were handled in a proper fashion Dell XPS is just a fancy name for a laptop that poses to be top of the line in terms of customer serviceThe customer service team is based in india and I did not like how they handled the scenario I got the laptop back without any repair, Had a local technician repair it and sold itI am never buying any Dell product especially if you are looking for superior performance and bang for the buck when things so south This was an experience that reminded me not to go expensive on cheap brands because it is the brand itself that speaks for itself
I bought a tablet by a gift card from Dell and later found that its WIFI does not workI returned the product but did not get a gift card returnedTried to call them for million times, every time they put me waiting hours, transferred me to different representatives or hung up on meAfter about one year trying I finally get some one helped me then after another couple of weeksThey told me they can not return it because of the long timeIt is their trick to ask the customers to buy the product with gift cards and then try all ways to deny it and cheat on people Order Number [redacted]
Purchased Dell Inspiron Laptop in March of In November I called Dell because the keyboard chasse had split near the right hinge due to the thin gauge of the plastic, a data port and the stress of operation of the hinge The service & warranty people said it was a cosmetic issue and they could do nothing unless it affected the keyboardI told them that it was not cosmetic and would eventually affect the power button and keyboard Now due to the opening of the laptop the thin plastic has two cracks and is affecting the power button and the keyboard My recent call they said I was out of warranty and they could repair it at my expense of $160.and loss of the computer for weeks This problem is very well documented online from customers due to the thin gauge of the plastic and caused by the data port proximity near the right hinge
ORDER # [redacted] ; [redacted] I placed an order for an Alienware RLaptop with Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB the Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB showed a price of $I confirmed this amount with a chat representative, the person who help placed my orderI have chat logs and screen shots of the pricingBut when I check my order, the PNY XLRGeForce GTX is not includedI called several times, I have been transferred several times with no resolutionNobody can seem to help me Your session ID for this incident is [redacted] 06/17/12:25:23PM [redacted] ***: "i didn't see the gtx with the amplifier" 06/17/12:26:15PM Agent ( [redacted] ***): "let me check that ***." 06/17/12:28:56PM [redacted] ***: "thanks" 06/17/12:30:44PM Agent ( [redacted] ***): "Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB GDDR5X [***]" 06/17/12:31:00PM Agent ( [redacted] **
I purchased a very expensive computer from Dell about months ago: Dell XPS all in one(Purchase was by phone, with product shippedto me.) I also purchased a comprehensive year warranty.Despite being a high end computer, it has had several problems, all of which I thought were resolvedBut days ago my battery failed to charge againThis time Dell reps (in India) told me I had to purchase a new battery and have it installedDespite the warranty, Dell told me I had to pay $for the batteryReluctantly, I didThe battery and tech to install it were supposed to arrive in days, on Friday March No one arrived; after many phone calls, I was told that there were problems in getting the battery from Fed EX and that it and technician would arrive on Monday am by Again on Monday no one arrived by that timeMany phone calls later, to Dell and to the local service company under contract with Dell, I was assured that a technician would arrive with the battery shortly
Dell's website and a Dell rep told me Dell price matches bhp phot video and they have the item for $lessDell is now refusing to price match for order [redacted]
I had a hinge failure with my dell inspiron 5558, after months Called Dell on a Thurnight After I arrived back from the NetherlandsI was told by Michael to take a picture of it, I asked why? So they could determine from the picture if it was mechanical failure, accidental or deliberateI asked if he was jokingAfter going around on the picture for a few minutes I told him there was no way he could determine anything from a tiny little picture and I did not want to keep opening and closing my computer that the next time I closed it was when I put it in a box to send it to DellI asked for a SupervisorHe said it would be a few minutesAfter being on hold for more than an half an hour I spoke with her at lengthImmediately she was blaming meIn a polite wayDid I drop, was there an accidentNo this was my babyI would not even let the airlines handle it, I would tell them only if they wanted to be liable for my computer, they said no and then they would hand my bag right back to meOkay I understand Dell needs to make a profit but when you go online and can immediately google broken hinge on dell inspirion it does not take a computer scientist to figure out (in my case a plain old scientist) that they are using a defective partShe wanted to then transfer me to another department but first the catch, they where going to charge meHello my computer is only months old, I already had to send it back to in which the mother board was bad after month and after logging into the Dell website I have been the victim of phony Dell phone ScammersWhich Dell has admitted to me, they have an exploit in their website But now to top it off when I get my computer back from them I have a broken hinge (I think I cant see the hinges all I can see is something is tearing my beautiful screen away from top and I cant shut it again until I get this resolved because as I told the woman on the phone it has gotten steadily worse They tell me I broke it and I have to give them more money for a computer that has been essential been broken since they sent it to me? How about they just replace the darn hinge and then replace all of defective hingesIf this was car dealership it would fall under the lemon laws I am appalled how this business has gone down hill and the fact that they are trying to milk more money out of me is crazy
A purchase made at the end of November was supposed to issue "Dell Reward Points" since I am a "Dell Advantage Member" enrolled in rewards points The website states that my rewards points in the amount of $will be issued online to my account, hours after my order ships After contacting Dell in November, different customer service members told me different things, from "please wait a bit longer, it usually takes hours", to "the website is incorrect; it should take - days" After contacting them back in December, I was told that a gift card was issued and should arrive in - days After not receiving the gift card, I called back and was told that it would take days after my purchase for the Rewards Points to move from "Pending" status to being available The person I spoke with said that the other CS rep was incorrect and a gift card was never issued I called them again in January after waiting past days, and was told that a gift card was issued a
I purchased a Dell Inspiron Series laptop computer less than year agoI have very little use on this computer and the hinge between the keyboard and screen is brokenThe screen will not even open without further damaging the computer casing.The computer has never been dropped or abused in any wayI have contacted Dell and they will not repair the problem even though it is a defect in materials problem that is covered in the standard warranty I have researched this problem online and many others are having the same problemDell is not accepting responsibility The people who have paid for the repair are experiencing repeat failures within a few monthsThis should be a product recall and Dell should refund the customers money because it is a problem where they are clearly not standing behind their warranty
Purchased a Dell 2- intablet on November 26, Did not begin to use product until on or around February 27, Attempted to set up a Facebook account and product crashedA message was displayed to contact Microsoft for resolution of an issueContacted Microsoft form number on message, informed that a virus has attacked the computer and wanted $to fix the issueI contacted Dell about repairs or warranty of the product and was informed it did not cover the issue and they requested $to fix the issueThis product is brand new and only used day before it had issues resulting in not properly functioningWhen It was purchased there was no indication or offering of Antivirus software so my son ( who helped me purchase the product) or I was never under the impression that this would be an issue affecting this productHowever now after my issue I looked at Dell's website and see they are offering free trails and purchasing for such anti virus protectionThese were not o
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
Ordered a laptop for my daughters birthday from Dell on July 14th I was provided a tracking number with a delivery date of July On the day of delivery, Purolator tracking showed a note of unable to deliver, issue with order We called Purolator and they told us that Dell had cancelled the order while it was out for delivery I called Dell Canada and they transferred me to Dell U.Swhere they told me that my bank cancelled the order as they suspected credit card fraud I called my bank and they told me there was no suspicion of fraud on my card and the transaction had gone through and was posted They gave me the transaction number and told me to call Dell back I then called Dell Canada to which they said I would have to speak to their fraud department They transferred me to the fraud department and they told me that they could not help me as they were in the U.Sand I would have to speak to Dell Canada I called Dell Canada back and told them the situation and that I
I have less than days or so on my warranty I made a claim for computer repair A tech came to my house and told me I would need to send it in I sent it in for repair and now Dell is saying that it's not covered and that I'm out of warranty I've had multiple calls with Dell and have been told by some it's out of warranty and by some that it's in warranty The communication is horrible The last time I called Dell to report the problems I was having they transferred me from one department to another over and over I was transferred to out of warranty, then transferred to in warranty premium support, then back to out of warranty The only thing wrong (i thought) with my computer was either a bad battery or charger The Dell tech came to replace the old battery with the new one and the computer wouldn't even shut on after that At least I could power it up before! So she left it in worse shape than it was and told me I'd have to send it in to Dell and that it was covered
My computer screen is no longer workingI tried communicating this with Dell but they placed the onus of blame on meI did not use it since the last customer issue I had so I am skeptical that they can and did automatically assume that I was at fault
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment: "I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department I have two issues
On 1/17, I purchased the instant download version of TurboTax (order # [redacted] )After receiving the download link, I logged in and attempted to download the software, but was unable toI tried from multiple computers, multiple browsers, and multiple locations, and it would never workI spent over a month working with Dell tech support but they were unable to assist meAfter that, on 2/23, I called in to request a refundIt took me over two hours to speak with someone on the phoneI was hung up on twice, and transferred to the wrong department timesAfter finally speaking with someone, they told me the refund would be processed within hoursAfter waiting several days, the refund was never processedI have since then used the "email Dell" form on their website almost daily to request the status and have not received a single responseI called in last week and was again told it was in process and should be done within hoursI just tried the online chat and the person t
Computer still under warranty Had to have it repaired immediately Can provide repair bil l in the amount of $125.00and would like a credit to my account
Dell Incorporated has delayed my order twice from the original order date of December 9th, and has violated Federal trade commission practices by not allowing a cancellation in orderI was misled and lied to by a customer representative ( [redacted] ) SRN [redacted] in order to agree to an expedited shipping process guaranteeing delivery by December 26th The product was not in stock and there was no information suggesting it would be in stock until January as I later found out by another representativeThis was during my second call for the second delay notificationIt was here that I attempted to pursue my rights to cancel the order however for some odd reason I was unable even though I received an email stating I must agree by the FTC before the order can continueNo such agreement was given It was at this stage (2nd phone call before trying to cancel) that the representative tried to swap my current ordered product for another inferior version while relaying it as the p
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I ordered a computer online from them Jan 31, When I checked on the status Feb 9, there was no record of this order, after an hour on chat, they provided no info on this and just they told me to call someone else at another branch After another hour on their telephone system, I finally reached [redacted] who, after a long while, managed to retrieve my order information and told me Dell had cancelled my order--with no notice to me He re-entered my order information This computer was shipped Feb and arrived Feb and is identified as order number [redacted] , system tag [redacted] , customer [redacted] Along with this order was Office locker # [redacted] They charged $for the computer and $for Office softwareI have paid these amounts Suddenly, without notice, additional charges of $& $were charged to my credit card on Feb & I contested these charges with the credit card bank and with Dell via phoneWe went back and f
Customer service is not based in the USI bought an XPS believing it gets superior customer serviceMy laptop's display stopped working suddenlyThe laptop never suffered any physical damage around the time this happenedThey pinned the display damage to a small dent in the housing that was created 7-months back and hence denied coverage I had bought several performance laptops including the most expensive lines from appleFirst thing getting such damage was rareSecondly, such scenarios were handled in a proper fashion Dell XPS is just a fancy name for a laptop that poses to be top of the line in terms of customer serviceThe customer service team is based in india and I did not like how they handled the scenario I got the laptop back without any repair, Had a local technician repair it and sold itI am never buying any Dell product especially if you are looking for superior performance and bang for the buck when things so south This was an experience that reminded me not to go expensive on cheap brands because it is the brand itself that speaks for itself
I bought a tablet by a gift card from Dell and later found that its WIFI does not workI returned the product but did not get a gift card returnedTried to call them for million times, every time they put me waiting hours, transferred me to different representatives or hung up on meAfter about one year trying I finally get some one helped me then after another couple of weeksThey told me they can not return it because of the long timeIt is their trick to ask the customers to buy the product with gift cards and then try all ways to deny it and cheat on people Order Number [redacted]
Purchased Dell Inspiron Laptop in March of In November I called Dell because the keyboard chasse had split near the right hinge due to the thin gauge of the plastic, a data port and the stress of operation of the hinge The service & warranty people said it was a cosmetic issue and they could do nothing unless it affected the keyboardI told them that it was not cosmetic and would eventually affect the power button and keyboard Now due to the opening of the laptop the thin plastic has two cracks and is affecting the power button and the keyboard My recent call they said I was out of warranty and they could repair it at my expense of $160.and loss of the computer for weeks This problem is very well documented online from customers due to the thin gauge of the plastic and caused by the data port proximity near the right hinge
ORDER # [redacted] ; [redacted] I placed an order for an Alienware RLaptop with Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB the Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB showed a price of $I confirmed this amount with a chat representative, the person who help placed my orderI have chat logs and screen shots of the pricingBut when I check my order, the PNY XLRGeForce GTX is not includedI called several times, I have been transferred several times with no resolutionNobody can seem to help me Your session ID for this incident is [redacted] 06/17/12:25:23PM [redacted] ***: "i didn't see the gtx with the amplifier" 06/17/12:26:15PM Agent ( [redacted] ***): "let me check that ***." 06/17/12:28:56PM [redacted] ***: "thanks" 06/17/12:30:44PM Agent ( [redacted] ***): "Alienware Graphics Amplifier + PNY XLRGeForce® GTX with 8GB GDDR5X [***]" 06/17/12:31:00PM Agent ( [redacted] **
I purchased a very expensive computer from Dell about months ago: Dell XPS all in one(Purchase was by phone, with product shippedto me.) I also purchased a comprehensive year warranty.Despite being a high end computer, it has had several problems, all of which I thought were resolvedBut days ago my battery failed to charge againThis time Dell reps (in India) told me I had to purchase a new battery and have it installedDespite the warranty, Dell told me I had to pay $for the batteryReluctantly, I didThe battery and tech to install it were supposed to arrive in days, on Friday March No one arrived; after many phone calls, I was told that there were problems in getting the battery from Fed EX and that it and technician would arrive on Monday am by Again on Monday no one arrived by that timeMany phone calls later, to Dell and to the local service company under contract with Dell, I was assured that a technician would arrive with the battery shortly
Dell's website and a Dell rep told me Dell price matches bhp phot video and they have the item for $lessDell is now refusing to price match for order [redacted]
I had a hinge failure with my dell inspiron 5558, after months Called Dell on a Thurnight After I arrived back from the NetherlandsI was told by Michael to take a picture of it, I asked why? So they could determine from the picture if it was mechanical failure, accidental or deliberateI asked if he was jokingAfter going around on the picture for a few minutes I told him there was no way he could determine anything from a tiny little picture and I did not want to keep opening and closing my computer that the next time I closed it was when I put it in a box to send it to DellI asked for a SupervisorHe said it would be a few minutesAfter being on hold for more than an half an hour I spoke with her at lengthImmediately she was blaming meIn a polite wayDid I drop, was there an accidentNo this was my babyI would not even let the airlines handle it, I would tell them only if they wanted to be liable for my computer, they said no and then they would hand my bag right back to meOkay I understand Dell needs to make a profit but when you go online and can immediately google broken hinge on dell inspirion it does not take a computer scientist to figure out (in my case a plain old scientist) that they are using a defective partShe wanted to then transfer me to another department but first the catch, they where going to charge meHello my computer is only months old, I already had to send it back to in which the mother board was bad after month and after logging into the Dell website I have been the victim of phony Dell phone ScammersWhich Dell has admitted to me, they have an exploit in their website But now to top it off when I get my computer back from them I have a broken hinge (I think I cant see the hinges all I can see is something is tearing my beautiful screen away from top and I cant shut it again until I get this resolved because as I told the woman on the phone it has gotten steadily worse They tell me I broke it and I have to give them more money for a computer that has been essential been broken since they sent it to me? How about they just replace the darn hinge and then replace all of defective hingesIf this was car dealership it would fall under the lemon laws I am appalled how this business has gone down hill and the fact that they are trying to milk more money out of me is crazy
A purchase made at the end of November was supposed to issue "Dell Reward Points" since I am a "Dell Advantage Member" enrolled in rewards points The website states that my rewards points in the amount of $will be issued online to my account, hours after my order ships After contacting Dell in November, different customer service members told me different things, from "please wait a bit longer, it usually takes hours", to "the website is incorrect; it should take - days" After contacting them back in December, I was told that a gift card was issued and should arrive in - days After not receiving the gift card, I called back and was told that it would take days after my purchase for the Rewards Points to move from "Pending" status to being available The person I spoke with said that the other CS rep was incorrect and a gift card was never issued I called them again in January after waiting past days, and was told that a gift card was issued a
I purchased a Dell Inspiron Series laptop computer less than year agoI have very little use on this computer and the hinge between the keyboard and screen is brokenThe screen will not even open without further damaging the computer casing.The computer has never been dropped or abused in any wayI have contacted Dell and they will not repair the problem even though it is a defect in materials problem that is covered in the standard warranty I have researched this problem online and many others are having the same problemDell is not accepting responsibility The people who have paid for the repair are experiencing repeat failures within a few monthsThis should be a product recall and Dell should refund the customers money because it is a problem where they are clearly not standing behind their warranty
Purchased a Dell 2- intablet on November 26, Did not begin to use product until on or around February 27, Attempted to set up a Facebook account and product crashedA message was displayed to contact Microsoft for resolution of an issueContacted Microsoft form number on message, informed that a virus has attacked the computer and wanted $to fix the issueI contacted Dell about repairs or warranty of the product and was informed it did not cover the issue and they requested $to fix the issueThis product is brand new and only used day before it had issues resulting in not properly functioningWhen It was purchased there was no indication or offering of Antivirus software so my son ( who helped me purchase the product) or I was never under the impression that this would be an issue affecting this productHowever now after my issue I looked at Dell's website and see they are offering free trails and purchasing for such anti virus protectionThese were not o
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
Ordered a laptop for my daughters birthday from Dell on July 14th I was provided a tracking number with a delivery date of July On the day of delivery, Purolator tracking showed a note of unable to deliver, issue with order We called Purolator and they told us that Dell had cancelled the order while it was out for delivery I called Dell Canada and they transferred me to Dell U.Swhere they told me that my bank cancelled the order as they suspected credit card fraud I called my bank and they told me there was no suspicion of fraud on my card and the transaction had gone through and was posted They gave me the transaction number and told me to call Dell back I then called Dell Canada to which they said I would have to speak to their fraud department They transferred me to the fraud department and they told me that they could not help me as they were in the U.Sand I would have to speak to Dell Canada I called Dell Canada back and told them the situation and that I
I have less than days or so on my warranty I made a claim for computer repair A tech came to my house and told me I would need to send it in I sent it in for repair and now Dell is saying that it's not covered and that I'm out of warranty I've had multiple calls with Dell and have been told by some it's out of warranty and by some that it's in warranty The communication is horrible The last time I called Dell to report the problems I was having they transferred me from one department to another over and over I was transferred to out of warranty, then transferred to in warranty premium support, then back to out of warranty The only thing wrong (i thought) with my computer was either a bad battery or charger The Dell tech came to replace the old battery with the new one and the computer wouldn't even shut on after that At least I could power it up before! So she left it in worse shape than it was and told me I'd have to send it in to Dell and that it was covered
My computer screen is no longer workingI tried communicating this with Dell but they placed the onus of blame on meI did not use it since the last customer issue I had so I am skeptical that they can and did automatically assume that I was at fault