Ordered a laptop on December 18th with express shipping and received confirmation e-mail stating that delivery window was December 22-Talked to customer service representative numerous times to confirm my laptop would get here by the 28thEven today, on the 27th, they stated that the laptop would arriveAs of 1600, I checked the status of the laptop, and the delivery window was pushed back to January 3-without any notificationsI told customer representatives several times that I’ll be traveling on military orders for a whole month starting January 2nd and needed the laptop this weekThey assured me that I’d receive it by the 28th, but obviously that was a lieWhen I called, they told me they don’t know where the laptop isI’m flying out on January 2nd and really need this laptop for work as I’ll be on business trip for a whole month away from home
I purchased a Dell computer on Amazon.com, through a company called [redacted] , TXOn 5-13, my computer stopped powering upI called Dell, went through on line technical support (twice), and it was determined I needed a new mother boardAssured this would not be an issue as the machine is under warranty While going through this process, the CSR advised this was a refurbished machine, and it was listed under a different owner, so I needed to provide a receipt I contacted [redacted] to advise that this was a refurbished machine, and I had ordered a new machineTheir party supplier sold this to them as new [redacted] immediately offered a refund and forwarded me a label to return the machine I had my identity stolen in the past, and do not want to send my machine back without setting the drive back to the factory settings This can not be done because my machine will not power up Contacted Dell to have them send a technician to replace the mother board After emails
Purchased a Dell Laptop from Dell.comReceived laptop did not work from beginningTheir 30day return policy is a scam as the date starts on the day you order the laptop, not the day you receive itI had a week to try it and had problems from the beginning calling in asking for a refund but was denied because it was past daysI explained the days should not begin from when you order online as you don't even have the laptop yet.When received I had problems with button not responsive when turning on, battery not holding charge, screen flashing problemsRequested a replacement or refundWas deniedContinued to call and went through Tech Support several times with no successWas asked to ship Laptop which I didShipped back for repair in August for repairI was without laptop for more than weeks and when it was returned it was in the same not Functioning conditionCalled tech support againHad us wipe clean and reinstall and Still unable to use laptop as it only occ
Dell Inccharged our card, used our gift cards for an item purchased from their website (Order # [redacted] )The order was then placed on holdI then called their customer service phone number and was hung up on times, transferred times and remained on hold for well over hours with various CS agents AND CS Supervisors
I purchase a Dell Laptop XPS Service Tag [redacted] on June 15, The Laptop was Shipped on June 19, and arrived at my house on July 1, The next day my family and I left on vacation to the [redacted] ** And we returned home late on Wednesday July 6, On Thursday July I opened the Laptop and set It up I had no way inputting audio into the laptop(At that time I did not know that the headphone jack could be used as a line in port.) I ordered and received a docking Station from Dell that contained a Line in jack I could not make this jack work and found trouble in the sound setup The laptop would mute the sound every time I would unmute the sound On July 11, contacted Dell Support and [redacted] _ [redacted] worked on the laptop all afternoon without repairing He told me back up my data and reset laptop to orginal condition from The Dell restore program.(All my programs and data would be lost and need to be reloaded.) I did this the ne
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
I have purchased a dell laptop (inspiron series 7559) months agoThe laptop was working fine until the left hinge that is connecting the lid with the keyboard was slightly separated whenever the lid was openI looked up online and it seems that this problem was common between the users of this specific laptop on the specific LEFT hingeI was frustrated just as all the other users were, I would link the all the sites that described this problem I called their customer service, and informed them descriptively of my problem just as descriptive as I am writing to you, but they said the exact same things that they said to the users who had the same problem; they said that they always stress on their users to handle opening the lid carefully implying that it is a misuse from my sideI called them times and they said that I would have to pay for the shipping and diagnosis 39$ and then other charges would be included for the actual repairs I am very disappointed, I have
I used a Dell Promotional gift card for purchases Orders were cancelled by DELL, but the balances on the gift cards were never refundedDELL held the balances on my gift cards until they expired Order numbers (orders) are [redacted] , [redacted] , [redacted] , [redacted] One gift card $applied to each orderTotal worth of $gift cards were held and never refunded
I have less than days or so on my warranty I made a claim for computer repair A tech came to my house and told me I would need to send it in I sent it in for repair and now Dell is saying that it's not covered and that I'm out of warranty I've had multiple calls with Dell and have been told by some it's out of warranty and by some that it's in warranty The communication is horrible The last time I called Dell to report the problems I was having they transferred me from one department to another over and over I was transferred to out of warranty, then transferred to in warranty premium support, then back to out of warranty The only thing wrong (i thought) with my computer was either a bad battery or charger The Dell tech came to replace the old battery with the new one and the computer wouldn't even shut on after that At least I could power it up before! So she left it in worse shape than it was and told me I'd have to send it in to Dell and that it was covered
Dear Sir or Madam, Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D [redacted] President of Dell/Alienware productsThe issue is regarding: Recurring technical problems in New Alienware r Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems Regards, Mazhar A [redacted] Currently in [redacted]
Notified the day before my order was supposed to arrive that, due to delay, it would now be shipping one week from the date of emailI was on customer support chat, which the chat was terminated because the agent was not receiving my responsesI was responding but called customer support to request a refund on the extra shipping that I paid for instead of chatting againRedirected to the order modification team, then to the response teamAfter an hour from my initial chat, I was told that I would have to wait until the order arrived to request a refundI was a member of Dell for a long time and knew that I should have avoided business with them again
A purchase made at the end of November was supposed to issue "Dell Reward Points" since I am a "Dell Advantage Member" enrolled in rewards points The website states that my rewards points in the amount of $will be issued online to my account, hours after my order ships After contacting Dell in November, different customer service members told me different things, from "please wait a bit longer, it usually takes hours", to "the website is incorrect; it should take - days" After contacting them back in December, I was told that a gift card was issued and should arrive in - days After not receiving the gift card, I called back and was told that it would take days after my purchase for the Rewards Points to move from "Pending" status to being available The person I spoke with said that the other CS rep was incorrect and a gift card was never issued I called them again in January after waiting past days, and was told that a gift card was issued a
Purchased a Dell 2- intablet on November 26, Did not begin to use product until on or around February 27, Attempted to set up a Facebook account and product crashedA message was displayed to contact Microsoft for resolution of an issueContacted Microsoft form number on message, informed that a virus has attacked the computer and wanted $to fix the issueI contacted Dell about repairs or warranty of the product and was informed it did not cover the issue and they requested $to fix the issueThis product is brand new and only used day before it had issues resulting in not properly functioningWhen It was purchased there was no indication or offering of Antivirus software so my son ( who helped me purchase the product) or I was never under the impression that this would be an issue affecting this productHowever now after my issue I looked at Dell's website and see they are offering free trails and purchasing for such anti virus protectionThese were not o
Ordered a laptop for my daughters birthday from Dell on July 14th I was provided a tracking number with a delivery date of July On the day of delivery, Purolator tracking showed a note of unable to deliver, issue with order We called Purolator and they told us that Dell had cancelled the order while it was out for delivery I called Dell Canada and they transferred me to Dell U.Swhere they told me that my bank cancelled the order as they suspected credit card fraud I called my bank and they told me there was no suspicion of fraud on my card and the transaction had gone through and was posted They gave me the transaction number and told me to call Dell back I then called Dell Canada to which they said I would have to speak to their fraud department They transferred me to the fraud department and they told me that they could not help me as they were in the U.Sand I would have to speak to Dell Canada I called Dell Canada back and told them the situation and that I
I had a hinge failure with my dell inspiron 5558, after months Called Dell on a Thurnight After I arrived back from the NetherlandsI was told by Michael to take a picture of it, I asked why? So they could determine from the picture if it was mechanical failure, accidental or deliberateI asked if he was jokingAfter going around on the picture for a few minutes I told him there was no way he could determine anything from a tiny little picture and I did not want to keep opening and closing my computer that the next time I closed it was when I put it in a box to send it to DellI asked for a SupervisorHe said it would be a few minutesAfter being on hold for more than an half an hour I spoke with her at lengthImmediately she was blaming meIn a polite wayDid I drop, was there an accidentNo this was my babyI would not even let the airlines handle it, I would tell them only if they wanted to be liable for my computer, they said no and then they would hand my bag right back to meOkay I understand Dell needs to make a profit but when you go online and can immediately google broken hinge on dell inspirion it does not take a computer scientist to figure out (in my case a plain old scientist) that they are using a defective partShe wanted to then transfer me to another department but first the catch, they where going to charge meHello my computer is only months old, I already had to send it back to in which the mother board was bad after month and after logging into the Dell website I have been the victim of phony Dell phone ScammersWhich Dell has admitted to me, they have an exploit in their website But now to top it off when I get my computer back from them I have a broken hinge (I think I cant see the hinges all I can see is something is tearing my beautiful screen away from top and I cant shut it again until I get this resolved because as I told the woman on the phone it has gotten steadily worse They tell me I broke it and I have to give them more money for a computer that has been essential been broken since they sent it to me? How about they just replace the darn hinge and then replace all of defective hingesIf this was car dealership it would fall under the lemon laws I am appalled how this business has gone down hill and the fact that they are trying to milk more money out of me is crazy
I have called and emailed Dell repeatedly AND previously submitted a Revdex.com complaint because they will not stop sending me catalogs I just started receiving the catalogs (same ones, multiple copies!) again
I purchased a Dell 24-inch monitor from www.dell.com on November 29, The monitor was delivered to me on December 2, I returned the monitor on December 8, The return package of the monitor was delivered to Dell on December 14, I used a $Dell eGift card and my credit card for the paymentAfter more than one and half months later ( January 28, ) the amount charged to my credit card was refundedBut the $charged to my Dell eGift card has never been refunded I called Dell customer service about this refund issue on February 9, Over the phone, I was told that the refund of $would be sent to me soonThe customer service also sent me an email with the tracking number Ever since then, I have not received anything from DellI contacted Dell more times( February 16, February 22, and February 29, ) Each time, I was told that the $refund will be sent to me within hoursBut nothing ever happens from Dell I have my c
This is a follto an earlier complaint I filed on 2/17/ The reason I am issuing a follcomplaint is simpleAfter the Revdex.com was responsive to the numerous issues I experienced with DellDell finally reached out to me over the phone and my bank refunded the $difference However, now months later in April, Dell reached out to my bank and had that $WITHDRAWN from my account yet AGAIN! This is incredibly petty, dishonest, and unethical of Dell and I once again kindly plead, and request that the Revdex.com helps me out with dealing with DellThey acted as though the issue was resolved and then months later they come back and take money from my account again? Isn't that illegal? Please keep in mind that I have called, tweeted, and emailed Dell on numerous occasions for both this issue and a resulting issue in which Dell locked my account and would not allow me to make purchases with Dell gift cards and rewards credit they sent me
on the 9/12/at 6:56:PM I made a call to dell customer support for replacing my laptop keyboard and heatsinki was charged 170$ and I shipped my laptopon the 9/19/the website logged that the had received my laptopon the 9/20/my repair was put on hold for additional paymentI spoke to them regarding the hold and they said that is was nothing major and that the hold was removedagain on 9/21/the repair was put on hold for part backlogon speaking to them regarding the hold customer representatives had different storiesthe first said that the keyboard was the problem the second said that the motherboard was the problem and the last person had no clueon 9/25/the replacement motherboard part was charged (200$) without the customer service contacting me10/2/they received my replacement partit was put on another hold {0/3/6:05:PM: Engineering Hold:} 10/05/i got a mail from the customer support saying that the part is in bac
I bought a Precision from the Dell Outlet for my business in October 20th of from the Dell Business Outlet This was a "Certified Refurbished" computer and according to their description, it is to be "like new condition and fully inspected & tested" The computer arrived only to find: the power connection was misaligned and the cooling system was at an angle Called support and they sent someone out to repair the computer after the repair I found that the graphics card on the laptop was not the one advertised which was important for graphic work I perform I was told they could not repair or simply replace it and that I would have to send it back for a refund, I did so This was very inconvenient as I was depending on this for my business So I decided to make another purchase and put out extra money that I did not plan on while waiting for a refund due to the errors of Dell A more justified way to have handled this would have been to simply
Ordered a laptop on December 18th with express shipping and received confirmation e-mail stating that delivery window was December 22-Talked to customer service representative numerous times to confirm my laptop would get here by the 28thEven today, on the 27th, they stated that the laptop would arriveAs of 1600, I checked the status of the laptop, and the delivery window was pushed back to January 3-without any notificationsI told customer representatives several times that I’ll be traveling on military orders for a whole month starting January 2nd and needed the laptop this weekThey assured me that I’d receive it by the 28th, but obviously that was a lieWhen I called, they told me they don’t know where the laptop isI’m flying out on January 2nd and really need this laptop for work as I’ll be on business trip for a whole month away from home
I purchased a Dell computer on Amazon.com, through a company called [redacted] , TXOn 5-13, my computer stopped powering upI called Dell, went through on line technical support (twice), and it was determined I needed a new mother boardAssured this would not be an issue as the machine is under warranty While going through this process, the CSR advised this was a refurbished machine, and it was listed under a different owner, so I needed to provide a receipt I contacted [redacted] to advise that this was a refurbished machine, and I had ordered a new machineTheir party supplier sold this to them as new [redacted] immediately offered a refund and forwarded me a label to return the machine I had my identity stolen in the past, and do not want to send my machine back without setting the drive back to the factory settings This can not be done because my machine will not power up Contacted Dell to have them send a technician to replace the mother board After emails
Purchased a Dell Laptop from Dell.comReceived laptop did not work from beginningTheir 30day return policy is a scam as the date starts on the day you order the laptop, not the day you receive itI had a week to try it and had problems from the beginning calling in asking for a refund but was denied because it was past daysI explained the days should not begin from when you order online as you don't even have the laptop yet.When received I had problems with button not responsive when turning on, battery not holding charge, screen flashing problemsRequested a replacement or refundWas deniedContinued to call and went through Tech Support several times with no successWas asked to ship Laptop which I didShipped back for repair in August for repairI was without laptop for more than weeks and when it was returned it was in the same not Functioning conditionCalled tech support againHad us wipe clean and reinstall and Still unable to use laptop as it only occ
Dell Inccharged our card, used our gift cards for an item purchased from their website (Order # [redacted] )The order was then placed on holdI then called their customer service phone number and was hung up on times, transferred times and remained on hold for well over hours with various CS agents AND CS Supervisors
I purchase a Dell Laptop XPS Service Tag [redacted] on June 15, The Laptop was Shipped on June 19, and arrived at my house on July 1, The next day my family and I left on vacation to the [redacted] ** And we returned home late on Wednesday July 6, On Thursday July I opened the Laptop and set It up I had no way inputting audio into the laptop(At that time I did not know that the headphone jack could be used as a line in port.) I ordered and received a docking Station from Dell that contained a Line in jack I could not make this jack work and found trouble in the sound setup The laptop would mute the sound every time I would unmute the sound On July 11, contacted Dell Support and [redacted] _ [redacted] worked on the laptop all afternoon without repairing He told me back up my data and reset laptop to orginal condition from The Dell restore program.(All my programs and data would be lost and need to be reloaded.) I did this the ne
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
I have purchased a dell laptop (inspiron series 7559) months agoThe laptop was working fine until the left hinge that is connecting the lid with the keyboard was slightly separated whenever the lid was openI looked up online and it seems that this problem was common between the users of this specific laptop on the specific LEFT hingeI was frustrated just as all the other users were, I would link the all the sites that described this problem I called their customer service, and informed them descriptively of my problem just as descriptive as I am writing to you, but they said the exact same things that they said to the users who had the same problem; they said that they always stress on their users to handle opening the lid carefully implying that it is a misuse from my sideI called them times and they said that I would have to pay for the shipping and diagnosis 39$ and then other charges would be included for the actual repairs I am very disappointed, I have
I used a Dell Promotional gift card for purchases Orders were cancelled by DELL, but the balances on the gift cards were never refundedDELL held the balances on my gift cards until they expired Order numbers (orders) are [redacted] , [redacted] , [redacted] , [redacted] One gift card $applied to each orderTotal worth of $gift cards were held and never refunded
I have less than days or so on my warranty I made a claim for computer repair A tech came to my house and told me I would need to send it in I sent it in for repair and now Dell is saying that it's not covered and that I'm out of warranty I've had multiple calls with Dell and have been told by some it's out of warranty and by some that it's in warranty The communication is horrible The last time I called Dell to report the problems I was having they transferred me from one department to another over and over I was transferred to out of warranty, then transferred to in warranty premium support, then back to out of warranty The only thing wrong (i thought) with my computer was either a bad battery or charger The Dell tech came to replace the old battery with the new one and the computer wouldn't even shut on after that At least I could power it up before! So she left it in worse shape than it was and told me I'd have to send it in to Dell and that it was covered
Dear Sir or Madam, Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D [redacted] President of Dell/Alienware productsThe issue is regarding: Recurring technical problems in New Alienware r Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems Regards, Mazhar A [redacted] Currently in [redacted]
Notified the day before my order was supposed to arrive that, due to delay, it would now be shipping one week from the date of emailI was on customer support chat, which the chat was terminated because the agent was not receiving my responsesI was responding but called customer support to request a refund on the extra shipping that I paid for instead of chatting againRedirected to the order modification team, then to the response teamAfter an hour from my initial chat, I was told that I would have to wait until the order arrived to request a refundI was a member of Dell for a long time and knew that I should have avoided business with them again
A purchase made at the end of November was supposed to issue "Dell Reward Points" since I am a "Dell Advantage Member" enrolled in rewards points The website states that my rewards points in the amount of $will be issued online to my account, hours after my order ships After contacting Dell in November, different customer service members told me different things, from "please wait a bit longer, it usually takes hours", to "the website is incorrect; it should take - days" After contacting them back in December, I was told that a gift card was issued and should arrive in - days After not receiving the gift card, I called back and was told that it would take days after my purchase for the Rewards Points to move from "Pending" status to being available The person I spoke with said that the other CS rep was incorrect and a gift card was never issued I called them again in January after waiting past days, and was told that a gift card was issued a
Purchased a Dell 2- intablet on November 26, Did not begin to use product until on or around February 27, Attempted to set up a Facebook account and product crashedA message was displayed to contact Microsoft for resolution of an issueContacted Microsoft form number on message, informed that a virus has attacked the computer and wanted $to fix the issueI contacted Dell about repairs or warranty of the product and was informed it did not cover the issue and they requested $to fix the issueThis product is brand new and only used day before it had issues resulting in not properly functioningWhen It was purchased there was no indication or offering of Antivirus software so my son ( who helped me purchase the product) or I was never under the impression that this would be an issue affecting this productHowever now after my issue I looked at Dell's website and see they are offering free trails and purchasing for such anti virus protectionThese were not o
Ordered a laptop for my daughters birthday from Dell on July 14th I was provided a tracking number with a delivery date of July On the day of delivery, Purolator tracking showed a note of unable to deliver, issue with order We called Purolator and they told us that Dell had cancelled the order while it was out for delivery I called Dell Canada and they transferred me to Dell U.Swhere they told me that my bank cancelled the order as they suspected credit card fraud I called my bank and they told me there was no suspicion of fraud on my card and the transaction had gone through and was posted They gave me the transaction number and told me to call Dell back I then called Dell Canada to which they said I would have to speak to their fraud department They transferred me to the fraud department and they told me that they could not help me as they were in the U.Sand I would have to speak to Dell Canada I called Dell Canada back and told them the situation and that I
I had a hinge failure with my dell inspiron 5558, after months Called Dell on a Thurnight After I arrived back from the NetherlandsI was told by Michael to take a picture of it, I asked why? So they could determine from the picture if it was mechanical failure, accidental or deliberateI asked if he was jokingAfter going around on the picture for a few minutes I told him there was no way he could determine anything from a tiny little picture and I did not want to keep opening and closing my computer that the next time I closed it was when I put it in a box to send it to DellI asked for a SupervisorHe said it would be a few minutesAfter being on hold for more than an half an hour I spoke with her at lengthImmediately she was blaming meIn a polite wayDid I drop, was there an accidentNo this was my babyI would not even let the airlines handle it, I would tell them only if they wanted to be liable for my computer, they said no and then they would hand my bag right back to meOkay I understand Dell needs to make a profit but when you go online and can immediately google broken hinge on dell inspirion it does not take a computer scientist to figure out (in my case a plain old scientist) that they are using a defective partShe wanted to then transfer me to another department but first the catch, they where going to charge meHello my computer is only months old, I already had to send it back to in which the mother board was bad after month and after logging into the Dell website I have been the victim of phony Dell phone ScammersWhich Dell has admitted to me, they have an exploit in their website But now to top it off when I get my computer back from them I have a broken hinge (I think I cant see the hinges all I can see is something is tearing my beautiful screen away from top and I cant shut it again until I get this resolved because as I told the woman on the phone it has gotten steadily worse They tell me I broke it and I have to give them more money for a computer that has been essential been broken since they sent it to me? How about they just replace the darn hinge and then replace all of defective hingesIf this was car dealership it would fall under the lemon laws I am appalled how this business has gone down hill and the fact that they are trying to milk more money out of me is crazy
I have called and emailed Dell repeatedly AND previously submitted a Revdex.com complaint because they will not stop sending me catalogs I just started receiving the catalogs (same ones, multiple copies!) again
I purchased a Dell 24-inch monitor from www.dell.com on November 29, The monitor was delivered to me on December 2, I returned the monitor on December 8, The return package of the monitor was delivered to Dell on December 14, I used a $Dell eGift card and my credit card for the paymentAfter more than one and half months later ( January 28, ) the amount charged to my credit card was refundedBut the $charged to my Dell eGift card has never been refunded I called Dell customer service about this refund issue on February 9, Over the phone, I was told that the refund of $would be sent to me soonThe customer service also sent me an email with the tracking number Ever since then, I have not received anything from DellI contacted Dell more times( February 16, February 22, and February 29, ) Each time, I was told that the $refund will be sent to me within hoursBut nothing ever happens from Dell I have my c
This is a follto an earlier complaint I filed on 2/17/ The reason I am issuing a follcomplaint is simpleAfter the Revdex.com was responsive to the numerous issues I experienced with DellDell finally reached out to me over the phone and my bank refunded the $difference However, now months later in April, Dell reached out to my bank and had that $WITHDRAWN from my account yet AGAIN! This is incredibly petty, dishonest, and unethical of Dell and I once again kindly plead, and request that the Revdex.com helps me out with dealing with DellThey acted as though the issue was resolved and then months later they come back and take money from my account again? Isn't that illegal? Please keep in mind that I have called, tweeted, and emailed Dell on numerous occasions for both this issue and a resulting issue in which Dell locked my account and would not allow me to make purchases with Dell gift cards and rewards credit they sent me
on the 9/12/at 6:56:PM I made a call to dell customer support for replacing my laptop keyboard and heatsinki was charged 170$ and I shipped my laptopon the 9/19/the website logged that the had received my laptopon the 9/20/my repair was put on hold for additional paymentI spoke to them regarding the hold and they said that is was nothing major and that the hold was removedagain on 9/21/the repair was put on hold for part backlogon speaking to them regarding the hold customer representatives had different storiesthe first said that the keyboard was the problem the second said that the motherboard was the problem and the last person had no clueon 9/25/the replacement motherboard part was charged (200$) without the customer service contacting me10/2/they received my replacement partit was put on another hold {0/3/6:05:PM: Engineering Hold:} 10/05/i got a mail from the customer support saying that the part is in bac
I bought a Precision from the Dell Outlet for my business in October 20th of from the Dell Business Outlet This was a "Certified Refurbished" computer and according to their description, it is to be "like new condition and fully inspected & tested" The computer arrived only to find: the power connection was misaligned and the cooling system was at an angle Called support and they sent someone out to repair the computer after the repair I found that the graphics card on the laptop was not the one advertised which was important for graphic work I perform I was told they could not repair or simply replace it and that I would have to send it back for a refund, I did so This was very inconvenient as I was depending on this for my business So I decided to make another purchase and put out extra money that I did not plan on while waiting for a refund due to the errors of Dell A more justified way to have handled this would have been to simply