Ordered a laptop on December 18th with express shipping and received confirmation e-mail stating that delivery window was December 22-Talked to customer service representative numerous times to confirm my laptop would get here by the 28thEven today, on the 27th, they stated that the laptop would arriveAs of 1600, I checked the status of the laptop, and the delivery window was pushed back to January 3-without any notificationsI told customer representatives several times that I’ll be traveling on military orders for a whole month starting January 2nd and needed the laptop this weekThey assured me that I’d receive it by the 28th, but obviously that was a lieWhen I called, they told me they don’t know where the laptop isI’m flying out on January 2nd and really need this laptop for work as I’ll be on business trip for a whole month away from home
I ordered a Dell laptop in late October, after it arrived my financial advisor said I couldn't afford it and to send it back I called Dell and they said they would send the return label to Fed Ex Of course I had to call again because it was never picked up Finally in Nivember it was picked up I already had an account with Dell si continued regular payments, I didn't realize until December that Dell never received or that is what I was told I have talked with them many times that I am not paying for something I don't have I did call Fed Ex, they sent an insurance claim form, I completed it and sent it back to them I received a letter today saying Dell has to file the loss claim I am tired of talking with people in India and want to speak to an American which seems to be impossible I guess my next step will be retaining a legal representative I have developed a deep hatred for Dell and would never get anything from them again
I purchased a Dell 24-inch monitor from www.dell.com on November 29, The monitor was delivered to me on December 2, I returned the monitor on December 8, The return package of the monitor was delivered to Dell on December 14, I used a $Dell eGift card and my credit card for the paymentAfter more than one and half months later ( January 28, ) the amount charged to my credit card was refundedBut the $charged to my Dell eGift card has never been refunded I called Dell customer service about this refund issue on February 9, Over the phone, I was told that the refund of $would be sent to me soonThe customer service also sent me an email with the tracking number Ever since then, I have not received anything from DellI contacted Dell more times( February 16, February 22, and February 29, ) Each time, I was told that the $refund will be sent to me within hoursBut nothing ever happens from Dell I have my c
Dear Sir or Madam, Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D [redacted] President of Dell/Alienware productsThe issue is regarding: Recurring technical problems in New Alienware r Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems Regards, Mazhar A [redacted] Currently in [redacted]
Dell Inccharged our card, used our gift cards for an item purchased from their website (Order # [redacted] )The order was then placed on holdI then called their customer service phone number and was hung up on times, transferred times and remained on hold for well over hours with various CS agents AND CS Supervisors
Notified the day before my order was supposed to arrive that, due to delay, it would now be shipping one week from the date of emailI was on customer support chat, which the chat was terminated because the agent was not receiving my responsesI was responding but called customer support to request a refund on the extra shipping that I paid for instead of chatting againRedirected to the order modification team, then to the response teamAfter an hour from my initial chat, I was told that I would have to wait until the order arrived to request a refundI was a member of Dell for a long time and knew that I should have avoided business with them again
I've bought a Dell monitor and so far after months and countless numbers of emails, they simply cycle me through different people/department and they have yet to ship a working monitor to me to replace the broken monitor I bought as brand new
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
I used a Dell Promotional gift card for purchases Orders were cancelled by DELL, but the balances on the gift cards were never refundedDELL held the balances on my gift cards until they expired Order numbers (orders) are [redacted] , [redacted] , [redacted] , [redacted] One gift card $applied to each orderTotal worth of $gift cards were held and never refunded
I purchase a Dell Laptop XPS Service Tag [redacted] on June 15, The Laptop was Shipped on June 19, and arrived at my house on July 1, The next day my family and I left on vacation to the [redacted] ** And we returned home late on Wednesday July 6, On Thursday July I opened the Laptop and set It up I had no way inputting audio into the laptop(At that time I did not know that the headphone jack could be used as a line in port.) I ordered and received a docking Station from Dell that contained a Line in jack I could not make this jack work and found trouble in the sound setup The laptop would mute the sound every time I would unmute the sound On July 11, contacted Dell Support and [redacted] _ [redacted] worked on the laptop all afternoon without repairing He told me back up my data and reset laptop to orginal condition from The Dell restore program.(All my programs and data would be lost and need to be reloaded.) I did this the ne
I have called and emailed Dell repeatedly AND previously submitted a Revdex.com complaint because they will not stop sending me catalogs I just started receiving the catalogs (same ones, multiple copies!) again
Purchased a Dell Laptop from Dell.comReceived laptop did not work from beginningTheir 30day return policy is a scam as the date starts on the day you order the laptop, not the day you receive itI had a week to try it and had problems from the beginning calling in asking for a refund but was denied because it was past daysI explained the days should not begin from when you order online as you don't even have the laptop yet.When received I had problems with button not responsive when turning on, battery not holding charge, screen flashing problemsRequested a replacement or refundWas deniedContinued to call and went through Tech Support several times with no successWas asked to ship Laptop which I didShipped back for repair in August for repairI was without laptop for more than weeks and when it was returned it was in the same not Functioning conditionCalled tech support againHad us wipe clean and reinstall and Still unable to use laptop as it only occ
I tried to consolidate multiple gift cards through Dell's consolidation program and have contacted them multiple times but the consolidation has failed and it has been about three weeks I have a total of gift cards at $eachI called to consolidate on either 31st of March or 1st of April, not for sure which dayI was on the phone for over and the service rep said he would finish the process when he got off the phone with meI asked him if there is any confirmation number of ticket number associated with my consolidation and he said no, that they will send an email when the consolidation was completeI asked again if there was any kind of number that I should write down that was linked to my request and he reassured me there was none and I would get an email in about to business daysHe confirmed that the final consolidation would be $onto one card I waited for business days and called back on the 8th of AprilThis time I got the name of the person I am talki
I purchased a Dell computer on Amazon.com, through a company called [redacted] , TXOn 5-13, my computer stopped powering upI called Dell, went through on line technical support (twice), and it was determined I needed a new mother boardAssured this would not be an issue as the machine is under warranty While going through this process, the CSR advised this was a refurbished machine, and it was listed under a different owner, so I needed to provide a receipt I contacted [redacted] to advise that this was a refurbished machine, and I had ordered a new machineTheir party supplier sold this to them as new [redacted] immediately offered a refund and forwarded me a label to return the machine I had my identity stolen in the past, and do not want to send my machine back without setting the drive back to the factory settings This can not be done because my machine will not power up Contacted Dell to have them send a technician to replace the mother board After emails
I have purchased a dell laptop (inspiron series 7559) months agoThe laptop was working fine until the left hinge that is connecting the lid with the keyboard was slightly separated whenever the lid was openI looked up online and it seems that this problem was common between the users of this specific laptop on the specific LEFT hingeI was frustrated just as all the other users were, I would link the all the sites that described this problem I called their customer service, and informed them descriptively of my problem just as descriptive as I am writing to you, but they said the exact same things that they said to the users who had the same problem; they said that they always stress on their users to handle opening the lid carefully implying that it is a misuse from my sideI called them times and they said that I would have to pay for the shipping and diagnosis 39$ and then other charges would be included for the actual repairs I am very disappointed, I have
Hello, [Can you please transfer this complaint to Dell managers, many thanks for your support] What a nightmare to make a simple order at Dell.ca !!! Here is my situation A week ago (2017/02/07), I placed the order # [redacted] and it was cancelled by one of their offshore North-African-French-like accent Dell collaborator, he was asking for my landline telephone number, I responded that I do not have a landline one, I was wondering why he is instating on, so he hang up Impolitely the call and said that he is cancelling the order I called back Dell services asking for an explanation of what going on with that guy! The person argued that the order was cancelled due to a problem with my card numberI checked twice with my back/credit card provider, there was no problem with my account or card or the called paymentThis is not fair and professional from Dell guys ! I called back Dell services to share this double disappointment (cancelling + lies), I’ve transferred to
I tried to order the laptop online from Dell for working purposeThe purchasing online need the Dell Billing Address, then I called the phone number 866-746-and tried to get the addressThere were couple guys picked up my phone, but kept transferring my phone or putting on holdI hung up the phone, and called after hoursI thought it might be better to purchase by the phone, however one of their salesman picked up my phone and kept complaining about my working environmentI asked him if he was not able to hear what I was saying? He answered "no", so I asked him what's the problem? I can hear what he said, and he can heard what I saidThen, somehow he hung up my phoneHis accuse about my background noisy doesn't make senseI was trying to purchase the Dell laptop for my work, but that was how the company treated meI wasted hours in purchasing a Dell laptop, but still didn't get it!
Dear Sir or Ma'am, I would like to begin the process of filing a consumer complaint against the company Dell, a personal computer manufacturer I purchased a computer (Purchase ID [redacted] with Dell) for $3,on 3/27/I had severe problems that were not fixable within the first weekAfter working significantly with Dell technical support, they chose to send me a replacement system by 4/11/ According to their replacement request, I would not receive my replacement computer until 4/20-4/25/They also have a policy that they will not grant a refund if it has passed the day mark since the original purchase Note: they are giving me a replacement system that does not even arrive until basically that deadline Of course, I receive the system and they do not even grant me ownership of the new computer until after 4/23/(so I cannot even download my software onto the computer yet By 4/29/2017, the replacement computer has the exact same i
I've been a long-time supporter of dell and they're products owning multiple PCs within my family (pieces) including one Alienware laptopAs a loyal customer of Dell I always recommended to friends and relatives of mine to purchase dell machines for their magnificent quality, support etcMy appreciation of Dell changed when I found myself in need of their help with regards to my Alienware laptop which I had bought barely a year ago for the extravagant amount of eurosAlthough it was supposed to be excellent machine- which I bought solely for academic reasons such as “demanding” simulations and programming (F.Y.I I have never played a single game in my life)- since the beginning I was getting BSOD for no obvious reasonContacting Dell in the UK never lead anywhere but in waste of time as the “customer support technicians” never really helped but instead just went over a robotised manuscript requiring you to perform the same steps every single time even when they were able to verify that you had done exactly the same process the previous dayGod bless a Greek Dell’s technician was able to realise that the existing issue was owning to “simple” software malfunction of Dell’s Alienware software and fixed; several times; along with similar issuesSo everything was fine for a brief (REALLY brief) period before I started facing the same issues all over againThen I finally decided it was time to format my laptopThat only fixed the problems for a day or so… Fed up (when I finally had some spare time) I started looking into repairing the frequently occurring problems I was constantly facing with my laptopAs such I contacted the department of dell in Greece who as quickly as humanly possible (days) sent me the necessary parts they demanded responsible for my problems along with the technician who at the time changed my graphics card along with the motherboardAfterwards when I returned to the UK (because I started my PhD) once again I faced BSODIt was now realised by a Greek dell technician that the cause was the HDD of my machine (keep in mind the same machine also has got an SSD on which the OS is installed) At that point ? didn’t know that a torturous way lied ahead of meAlthough I was in the UK I firstly contacted the Greek department of Dell which they always seemed to better grasp my problemsThey suggested I should perform a few diagnostics and recommended I should then communicate with the corresponding department in the UKSo I handed up with the one department to call the otherThe test had only finished when they picked up and a guy (who it is worth saying was nowhere close to fluently speaking English) continuously insisted on re-running the same tests all over again to verify himself (no-idea how) that I had indeed did soAt any case I spent another hours of my life running the same tests until he was finally convinced at which point he finally accepted on sending someone over to replace my HHDThis took place on Friday the 22nd of JanuaryOn Monday 25th of January they sent their “specialised” technician to “repair” my laptopAfter two hours of uncertainty and trembling over my laptop he finally managed to put it together and turn it on only to realise that for some unknown reason the keyboard was not working Connecting an external keyboard that I had he was now attempting to understand as to why we weren’t able to “see” the connected and new HHD that he had replaced proposing (for reasons unknown and incomprehensible) we should now format the SSD tooAfter minutes of quarrelling I convinced we shouldn’t do so but instead search for the new hardware via the “Disk Management” and so we did and do we resolved this issueStill for some reason the keyboard was not workingHe had failed to mention that for no reason he had replace my motherboard (which I had changed not a month ago) and in the process he short circuited the keyboard by failing to connect the pieces correctlyAt that point he announced me he had exceeded the amount of time he could spent with me and told that after communication with Dell he might come the next dayAnd so my laptop was still not repairedOn the next day (23rd of January) he came again and changed my motherboard, graphics card as well as keyboardI was only gone minutes when I came back realising that now my laptop wouldn’t turn on at allAt that point once again he told me he couldn’t spent any more time with meWe called Dell and then arranged for my laptop to be picked up and be sent to Dell’s main officeAfter days they finally returned it to me just to find out that once again I got BSODWhen I called them on Friday (12th of February) they were now not able to help me any further as my laptop was bought in GreeceAt that point I hanged up furious with they told meI am curious why don’t they respect the money I’ve spent for DellWhy to make their customers life so difficult? Why their technical team is so inelastic in actually helping Dell’s customers? Why exactly have they not replaced my laptop with a new one after all problems that I’ve faced?
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
Ordered a laptop on December 18th with express shipping and received confirmation e-mail stating that delivery window was December 22-Talked to customer service representative numerous times to confirm my laptop would get here by the 28thEven today, on the 27th, they stated that the laptop would arriveAs of 1600, I checked the status of the laptop, and the delivery window was pushed back to January 3-without any notificationsI told customer representatives several times that I’ll be traveling on military orders for a whole month starting January 2nd and needed the laptop this weekThey assured me that I’d receive it by the 28th, but obviously that was a lieWhen I called, they told me they don’t know where the laptop isI’m flying out on January 2nd and really need this laptop for work as I’ll be on business trip for a whole month away from home
I ordered a Dell laptop in late October, after it arrived my financial advisor said I couldn't afford it and to send it back I called Dell and they said they would send the return label to Fed Ex Of course I had to call again because it was never picked up Finally in Nivember it was picked up I already had an account with Dell si continued regular payments, I didn't realize until December that Dell never received or that is what I was told I have talked with them many times that I am not paying for something I don't have I did call Fed Ex, they sent an insurance claim form, I completed it and sent it back to them I received a letter today saying Dell has to file the loss claim I am tired of talking with people in India and want to speak to an American which seems to be impossible I guess my next step will be retaining a legal representative I have developed a deep hatred for Dell and would never get anything from them again
I purchased a Dell 24-inch monitor from www.dell.com on November 29, The monitor was delivered to me on December 2, I returned the monitor on December 8, The return package of the monitor was delivered to Dell on December 14, I used a $Dell eGift card and my credit card for the paymentAfter more than one and half months later ( January 28, ) the amount charged to my credit card was refundedBut the $charged to my Dell eGift card has never been refunded I called Dell customer service about this refund issue on February 9, Over the phone, I was told that the refund of $would be sent to me soonThe customer service also sent me an email with the tracking number Ever since then, I have not received anything from DellI contacted Dell more times( February 16, February 22, and February 29, ) Each time, I was told that the $refund will be sent to me within hoursBut nothing ever happens from Dell I have my c
Dear Sir or Madam, Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D [redacted] President of Dell/Alienware productsThe issue is regarding: Recurring technical problems in New Alienware r Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems Regards, Mazhar A [redacted] Currently in [redacted]
Dell Inccharged our card, used our gift cards for an item purchased from their website (Order # [redacted] )The order was then placed on holdI then called their customer service phone number and was hung up on times, transferred times and remained on hold for well over hours with various CS agents AND CS Supervisors
Notified the day before my order was supposed to arrive that, due to delay, it would now be shipping one week from the date of emailI was on customer support chat, which the chat was terminated because the agent was not receiving my responsesI was responding but called customer support to request a refund on the extra shipping that I paid for instead of chatting againRedirected to the order modification team, then to the response teamAfter an hour from my initial chat, I was told that I would have to wait until the order arrived to request a refundI was a member of Dell for a long time and knew that I should have avoided business with them again
I've bought a Dell monitor and so far after months and countless numbers of emails, they simply cycle me through different people/department and they have yet to ship a working monitor to me to replace the broken monitor I bought as brand new
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
I used a Dell Promotional gift card for purchases Orders were cancelled by DELL, but the balances on the gift cards were never refundedDELL held the balances on my gift cards until they expired Order numbers (orders) are [redacted] , [redacted] , [redacted] , [redacted] One gift card $applied to each orderTotal worth of $gift cards were held and never refunded
I purchase a Dell Laptop XPS Service Tag [redacted] on June 15, The Laptop was Shipped on June 19, and arrived at my house on July 1, The next day my family and I left on vacation to the [redacted] ** And we returned home late on Wednesday July 6, On Thursday July I opened the Laptop and set It up I had no way inputting audio into the laptop(At that time I did not know that the headphone jack could be used as a line in port.) I ordered and received a docking Station from Dell that contained a Line in jack I could not make this jack work and found trouble in the sound setup The laptop would mute the sound every time I would unmute the sound On July 11, contacted Dell Support and [redacted] _ [redacted] worked on the laptop all afternoon without repairing He told me back up my data and reset laptop to orginal condition from The Dell restore program.(All my programs and data would be lost and need to be reloaded.) I did this the ne
I have called and emailed Dell repeatedly AND previously submitted a Revdex.com complaint because they will not stop sending me catalogs I just started receiving the catalogs (same ones, multiple copies!) again
Purchased a Dell Laptop from Dell.comReceived laptop did not work from beginningTheir 30day return policy is a scam as the date starts on the day you order the laptop, not the day you receive itI had a week to try it and had problems from the beginning calling in asking for a refund but was denied because it was past daysI explained the days should not begin from when you order online as you don't even have the laptop yet.When received I had problems with button not responsive when turning on, battery not holding charge, screen flashing problemsRequested a replacement or refundWas deniedContinued to call and went through Tech Support several times with no successWas asked to ship Laptop which I didShipped back for repair in August for repairI was without laptop for more than weeks and when it was returned it was in the same not Functioning conditionCalled tech support againHad us wipe clean and reinstall and Still unable to use laptop as it only occ
I tried to consolidate multiple gift cards through Dell's consolidation program and have contacted them multiple times but the consolidation has failed and it has been about three weeks I have a total of gift cards at $eachI called to consolidate on either 31st of March or 1st of April, not for sure which dayI was on the phone for over and the service rep said he would finish the process when he got off the phone with meI asked him if there is any confirmation number of ticket number associated with my consolidation and he said no, that they will send an email when the consolidation was completeI asked again if there was any kind of number that I should write down that was linked to my request and he reassured me there was none and I would get an email in about to business daysHe confirmed that the final consolidation would be $onto one card I waited for business days and called back on the 8th of AprilThis time I got the name of the person I am talki
I purchased a Dell computer on Amazon.com, through a company called [redacted] , TXOn 5-13, my computer stopped powering upI called Dell, went through on line technical support (twice), and it was determined I needed a new mother boardAssured this would not be an issue as the machine is under warranty While going through this process, the CSR advised this was a refurbished machine, and it was listed under a different owner, so I needed to provide a receipt I contacted [redacted] to advise that this was a refurbished machine, and I had ordered a new machineTheir party supplier sold this to them as new [redacted] immediately offered a refund and forwarded me a label to return the machine I had my identity stolen in the past, and do not want to send my machine back without setting the drive back to the factory settings This can not be done because my machine will not power up Contacted Dell to have them send a technician to replace the mother board After emails
I have purchased a dell laptop (inspiron series 7559) months agoThe laptop was working fine until the left hinge that is connecting the lid with the keyboard was slightly separated whenever the lid was openI looked up online and it seems that this problem was common between the users of this specific laptop on the specific LEFT hingeI was frustrated just as all the other users were, I would link the all the sites that described this problem I called their customer service, and informed them descriptively of my problem just as descriptive as I am writing to you, but they said the exact same things that they said to the users who had the same problem; they said that they always stress on their users to handle opening the lid carefully implying that it is a misuse from my sideI called them times and they said that I would have to pay for the shipping and diagnosis 39$ and then other charges would be included for the actual repairs I am very disappointed, I have
Hello, [Can you please transfer this complaint to Dell managers, many thanks for your support] What a nightmare to make a simple order at Dell.ca !!! Here is my situation A week ago (2017/02/07), I placed the order # [redacted] and it was cancelled by one of their offshore North-African-French-like accent Dell collaborator, he was asking for my landline telephone number, I responded that I do not have a landline one, I was wondering why he is instating on, so he hang up Impolitely the call and said that he is cancelling the order I called back Dell services asking for an explanation of what going on with that guy! The person argued that the order was cancelled due to a problem with my card numberI checked twice with my back/credit card provider, there was no problem with my account or card or the called paymentThis is not fair and professional from Dell guys ! I called back Dell services to share this double disappointment (cancelling + lies), I’ve transferred to
I tried to order the laptop online from Dell for working purposeThe purchasing online need the Dell Billing Address, then I called the phone number 866-746-and tried to get the addressThere were couple guys picked up my phone, but kept transferring my phone or putting on holdI hung up the phone, and called after hoursI thought it might be better to purchase by the phone, however one of their salesman picked up my phone and kept complaining about my working environmentI asked him if he was not able to hear what I was saying? He answered "no", so I asked him what's the problem? I can hear what he said, and he can heard what I saidThen, somehow he hung up my phoneHis accuse about my background noisy doesn't make senseI was trying to purchase the Dell laptop for my work, but that was how the company treated meI wasted hours in purchasing a Dell laptop, but still didn't get it!
Dear Sir or Ma'am, I would like to begin the process of filing a consumer complaint against the company Dell, a personal computer manufacturer I purchased a computer (Purchase ID [redacted] with Dell) for $3,on 3/27/I had severe problems that were not fixable within the first weekAfter working significantly with Dell technical support, they chose to send me a replacement system by 4/11/ According to their replacement request, I would not receive my replacement computer until 4/20-4/25/They also have a policy that they will not grant a refund if it has passed the day mark since the original purchase Note: they are giving me a replacement system that does not even arrive until basically that deadline Of course, I receive the system and they do not even grant me ownership of the new computer until after 4/23/(so I cannot even download my software onto the computer yet By 4/29/2017, the replacement computer has the exact same i
I've been a long-time supporter of dell and they're products owning multiple PCs within my family (pieces) including one Alienware laptopAs a loyal customer of Dell I always recommended to friends and relatives of mine to purchase dell machines for their magnificent quality, support etcMy appreciation of Dell changed when I found myself in need of their help with regards to my Alienware laptop which I had bought barely a year ago for the extravagant amount of eurosAlthough it was supposed to be excellent machine- which I bought solely for academic reasons such as “demanding” simulations and programming (F.Y.I I have never played a single game in my life)- since the beginning I was getting BSOD for no obvious reasonContacting Dell in the UK never lead anywhere but in waste of time as the “customer support technicians” never really helped but instead just went over a robotised manuscript requiring you to perform the same steps every single time even when they were able to verify that you had done exactly the same process the previous dayGod bless a Greek Dell’s technician was able to realise that the existing issue was owning to “simple” software malfunction of Dell’s Alienware software and fixed; several times; along with similar issuesSo everything was fine for a brief (REALLY brief) period before I started facing the same issues all over againThen I finally decided it was time to format my laptopThat only fixed the problems for a day or so… Fed up (when I finally had some spare time) I started looking into repairing the frequently occurring problems I was constantly facing with my laptopAs such I contacted the department of dell in Greece who as quickly as humanly possible (days) sent me the necessary parts they demanded responsible for my problems along with the technician who at the time changed my graphics card along with the motherboardAfterwards when I returned to the UK (because I started my PhD) once again I faced BSODIt was now realised by a Greek dell technician that the cause was the HDD of my machine (keep in mind the same machine also has got an SSD on which the OS is installed) At that point ? didn’t know that a torturous way lied ahead of meAlthough I was in the UK I firstly contacted the Greek department of Dell which they always seemed to better grasp my problemsThey suggested I should perform a few diagnostics and recommended I should then communicate with the corresponding department in the UKSo I handed up with the one department to call the otherThe test had only finished when they picked up and a guy (who it is worth saying was nowhere close to fluently speaking English) continuously insisted on re-running the same tests all over again to verify himself (no-idea how) that I had indeed did soAt any case I spent another hours of my life running the same tests until he was finally convinced at which point he finally accepted on sending someone over to replace my HHDThis took place on Friday the 22nd of JanuaryOn Monday 25th of January they sent their “specialised” technician to “repair” my laptopAfter two hours of uncertainty and trembling over my laptop he finally managed to put it together and turn it on only to realise that for some unknown reason the keyboard was not working Connecting an external keyboard that I had he was now attempting to understand as to why we weren’t able to “see” the connected and new HHD that he had replaced proposing (for reasons unknown and incomprehensible) we should now format the SSD tooAfter minutes of quarrelling I convinced we shouldn’t do so but instead search for the new hardware via the “Disk Management” and so we did and do we resolved this issueStill for some reason the keyboard was not workingHe had failed to mention that for no reason he had replace my motherboard (which I had changed not a month ago) and in the process he short circuited the keyboard by failing to connect the pieces correctlyAt that point he announced me he had exceeded the amount of time he could spent with me and told that after communication with Dell he might come the next dayAnd so my laptop was still not repairedOn the next day (23rd of January) he came again and changed my motherboard, graphics card as well as keyboardI was only gone minutes when I came back realising that now my laptop wouldn’t turn on at allAt that point once again he told me he couldn’t spent any more time with meWe called Dell and then arranged for my laptop to be picked up and be sent to Dell’s main officeAfter days they finally returned it to me just to find out that once again I got BSODWhen I called them on Friday (12th of February) they were now not able to help me any further as my laptop was bought in GreeceAt that point I hanged up furious with they told meI am curious why don’t they respect the money I’ve spent for DellWhy to make their customers life so difficult? Why their technical team is so inelastic in actually helping Dell’s customers? Why exactly have they not replaced my laptop with a new one after all problems that I’ve faced?
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks