Dell sold a defective laptop and will not fix the latest problem Had the mother board replaced and the keyboard replaced Now the laptop cover has busted off from the hinge Dell customer service said this is not covered under warranty The laptop was purchased on 5-13-and now the cover is busted off from the hinge on 10-15- Talked to customer service, case # [redacted] and they state that the laptop cover breakage is "customer induced damage" Dell Chat number [redacted]
I was sent a replacement computer on April by Fedex groundI was tracking the package and it said it was sent out for delivery on that day and it was delivered on the same dayMy computer was sent to the wrong address in vista California and the shipping department for dell was in city of industry California and I live in VermontI spoke to Fedex on Saturday and they said that Dell gave them the wrong tracking number and wrong Address and also this has happen before when working with DellDell finally resolved the issue today april Dell has the worst customer service ever
I purchased my phone in December The computer immediately started giving me issuesI've been dealing with Dell Customer Aervice since I purchased the computer There has been technicians who came to replace the mother board and the operational system 2-times After those repairs, the computer still had issuesIssues meaning it would not even turn onI,be spent about 40-hours of my time calling DellI've been hung up on, disconnected and it's been a nightmare dealin with themAbout a month ago, the computer was shipped to their repair center in TexasIt came backWe probably used it times and today, again does not turn onDell has been stringing me along until the warranty expires which is due for next monthMy kids have missed out on homework assignments and this has caused stress on me and has caused me to have high blood pressure As I writing this email, I am on hold with customer service and been on the phone for minutes so farI am stressed and canno
Hello So I have never been so upset with a company in my lifeI ordered a TV from Dell INC for the first time in the middle of the year of and when it arrived it was crackedSo I returned it and requested for a new oneThey said they were out of stockI understood and they refunded my moneyI had a gift card for Dell that I had so I decided to order another TV on November 3rd of My order got delayed a month and I was irritated but I understood since it was Holiday seasonI checked online and it said it was out of stock and they kept delaying the product all the way until January 5th of which I got upset and decided to cancel itSince I purchased this order with a gift card they said that I could not receive the gift card until I canceled the order so I went on and canceled my orderThen the customer representative comes back and tells me I will not get the $refund for my gift card because I canceled my orderI have all the ID numbers for all the representatives and all I want is my gift card back Thank you for listening to my concern
Sold me a brand new laptop and it lasted TWO MONTHS before crashing like crazySent it out for repairs TWICE and they still haven't fixed it, and now won't refund me or replace it! UNACCEPTABLE
Dell Inspiron 7559's left hinge failure A quick google search shows this is not an isolated issue and seems to stem from a design flaw Dell claims the issues stems from wear and tear or from user error However the same hinge fails in all similar issues no matter background or usage Dell also specifically lists hinges as out of warranty for this product which is suspect In fact, in their newer model of the same line, they change the hinge design entirely Upon the hinge experiencing a malfunction, the plastic casing near the hinge has shattered and brokenThe antenna for the runs close and through the hinge and seemingly has been damaged, as of this malfunction occurring the signal quality has been abysmal Besides these issues this product is exactly what I expected and I am pleasedHowever this build quality issue is disappointing, especially when it effects other components of the laptop
Purchased a Alienware 17R Laptop (service TAG [redacted] ) from Dell in February through sales representative [redacted] ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages [redacted] who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
Dell's website only allows for three payment methods to be entered when completing an order I have four $gift cards that I would like to use towards the purchase of a new computer Because the computer is $500+, I need to be able to enter in methods of payment (gift cards plus my Credit Card to cover the balance) Because Dell's website only allows for three methods of payment to be entered, I am only able to enter in 2/gift cards along with my credit card This results in the problem were I can not use $worth of Gift Cards I have called Dell's customer service three times and also engaged there online support to try to understand why only three methods are allowed Each time no one can tell me why this is the policy or if there is a solution After trying to use more than three methods of payment, I started to research to see if there is a way to consolidate the four gift cards that I have (none of the customer service reps offered this as a s
I purchased a dell laptop in January, Since I purchased it, it has been plagued incessantly with problem after problemFirst it was with power drainage, then webcam issues, then network connectivity, then system speed, among othersI communicated with Dell via email each time a problem arose, and they tried helping me each timeHowever, the issues were never fully resolved, and were continuously ongoingI sent in my computer to their depot, and the issues were not fixedThey even sent a technician out to my location twiceEach time the technician did what he could, but again, the issues were never fully resolvedThe last time the technician came out, he installed a new system into the computer, but the laptop didn't recognize it and at this point it is completely unusable, it will not even power upWhen I told this to Dell, they refuse to recognize the fact that the computer is broken and unusable and they keep on insisting that another senior technician could help, when
I purchased a PC from Dell for my business The PC I received did not match my needs so I returned it for a refund After waiting a few weeks, I noticed that no credit had been applied to my business account I called Dell to ask for clarification 7/10/- I was told by [redacted] that there was a glitch in the system on Dell's end That's why the refund had not been processed I was given a service request number and was told that the issue should be resolved in hours 7/12/- I called again because no credit had been applied to my account I was told that the refund was still being processed and it should be resolved in hours 7/16/- I called again because no credit had been applied to my account I was told that the refund would take more time to process because the IT department who needed to fix the glitch wasn't contacted until 7/ 7/is a Saturday, but the supervisor said they were contacted late Friday and could not address the issue
I placed an order for a TV on 10/30/ The offer on the Dell website stated that it included a $promotion eGift card that would be emailed to me within 10-business days I was also supposed to receive an additional $in rewards on my purchase As I do with all online orders, I snapped a couple of pics of the offer as I was placing the order, just for issues that may arise After waiting more than business days, I emailed customer service and requested that my eGift card be issued ASAP I have since been emailing back and forth with a CS representative from Dell who stated to me more than once that she has requested an eGift card be emailed to me I did receive a $eGift card while fighting with Dell customer service, but am not sure if it was a mistake or to make up for my $in Dell rewards that I was also supposed to receive I keep getting told by the CS representative to wait a few more days and then I'll get another email explaining that it is a very busy
I had made a purchase order, Then on the same day I contacted dell through phone, chat, and email to cancel the orderDell even called me to confirm the order and I told them I wanted the order cancelledI wanted the order cancelled because I was sent a promotional gift card (from a previous purchase), I wanted to use, I did not know I had until after the purchase was madeUpon contacting dell they said I would have to cancel the order and re order to use the gift card Order number is: [redacted]
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
In December I tried to place and order that did not go throughLater in the month I tried again, same resultI ended up calling them and speaking with a rep over the phone that placed the order for meI informed him of the other orders and wanted to verify that those would not be placedHe assured me they would notThis was wrongI ended up getting all the orders and they charged my account for all threeI have since returned all the items from the extra orders and received confirmation that they have received the itemsThey have yet to issue me a credit backIn the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currentlyThey have already waived a "late fee" for not paying the amountThey have emailed me saying they need to speak with me other the phone before the issue the creditThey don't callI sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
I ordered a dell printer on Feb9thBut it was cancelled with no noticeI checked my order today it said that it was cancelledThen I contacted the sales departmentAfter several transfer, they appologized and said that they will re order this printer at the same price what I orderedThen they transfered me to the electroinical department for re-orderBut they said that they could not give this order because the order was cancelled I do not know why they did this, may be just to make money by using this?
On August 5th, I placed an order for two computers (Dell Purchase ID: [redacted] ) and paid extra for overnight delivery I needed it days later I called a few days later and they informed me that they have not even shipped out I asked to cancel the order and they said they it was not possible because it was being prepared for shipping They advised me to refuse delivery with FedEx On Aug 14th, they finally shipped the computers out to me, and on Aug 16th, I denied delivery It's stated in both tracking numbers that deliver was denied I called shortly after and they informed me that I should not have denied delivery and to accept it and send it back, because now they have no way to track the return package So they called FedEx and inquired about it They said that someone will contact me with an update Today Oct 1, 2016, I called Dell and their customer service dept was closed I called FedEx for an update and they found one tracking number but can n
I purchased a Dell XPS Laptop on December 2, The machine has a year warranty I contacted Dell on May 15, in regard to a defect in the craftsmanship of the power adapter on the laptop A plastic spacer in the power adapter became loose and fell out The machine has never been dropped or damaged in any way I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty They indicate it is user damage, which is not the case Their only option is for me to pay for the repairs
I returned my item on September 22nd and have called multiple times to receive my payment back Every time I call they keep telling me it's going to be a few more days to process my payment It's been about weeks now they still keep telling me that it's going to be a few more days to process my return They tell me not to call them any more and say that my payment has been returned but won't tell me where they refunded it to because it wasn't refunded to my original form of payment
I purchased a new Dell computer approximately months ago At the time, I was promised a new 8th Generation PC with water-cooled system When I received the PC, I discovered it was as slow or slower then my 3rd generation, year old HP A few weeks ago, the PC slowly became more and more inoperable, until it ceased working altogether, and could not be made to work no matter what was done I also discovered that, unknown to me previously, the case lights were non-functional; I had not even known it was a feature until I witnessed it on a YouTube video, therefore I was unaware till then it was also nonfunctional Dell sent a technician to repair the PC, who replaced it with refurbished parts rather then new ones It was also found that the case was not lighting (he was able to fix one side) because a pin was broken off in the casing During the repair, it was also discovered that Dell had provided a FAN cooled unit, RATHER then the water cooled unit the salesperson repeatedly pr
Dell sold a defective laptop and will not fix the latest problem Had the mother board replaced and the keyboard replaced Now the laptop cover has busted off from the hinge Dell customer service said this is not covered under warranty The laptop was purchased on 5-13-and now the cover is busted off from the hinge on 10-15- Talked to customer service, case # [redacted] and they state that the laptop cover breakage is "customer induced damage" Dell Chat number [redacted]
I was sent a replacement computer on April by Fedex groundI was tracking the package and it said it was sent out for delivery on that day and it was delivered on the same dayMy computer was sent to the wrong address in vista California and the shipping department for dell was in city of industry California and I live in VermontI spoke to Fedex on Saturday and they said that Dell gave them the wrong tracking number and wrong Address and also this has happen before when working with DellDell finally resolved the issue today april Dell has the worst customer service ever
I purchased my phone in December The computer immediately started giving me issuesI've been dealing with Dell Customer Aervice since I purchased the computer There has been technicians who came to replace the mother board and the operational system 2-times After those repairs, the computer still had issuesIssues meaning it would not even turn onI,be spent about 40-hours of my time calling DellI've been hung up on, disconnected and it's been a nightmare dealin with themAbout a month ago, the computer was shipped to their repair center in TexasIt came backWe probably used it times and today, again does not turn onDell has been stringing me along until the warranty expires which is due for next monthMy kids have missed out on homework assignments and this has caused stress on me and has caused me to have high blood pressure As I writing this email, I am on hold with customer service and been on the phone for minutes so farI am stressed and canno
Hello So I have never been so upset with a company in my lifeI ordered a TV from Dell INC for the first time in the middle of the year of and when it arrived it was crackedSo I returned it and requested for a new oneThey said they were out of stockI understood and they refunded my moneyI had a gift card for Dell that I had so I decided to order another TV on November 3rd of My order got delayed a month and I was irritated but I understood since it was Holiday seasonI checked online and it said it was out of stock and they kept delaying the product all the way until January 5th of which I got upset and decided to cancel itSince I purchased this order with a gift card they said that I could not receive the gift card until I canceled the order so I went on and canceled my orderThen the customer representative comes back and tells me I will not get the $refund for my gift card because I canceled my orderI have all the ID numbers for all the representatives and all I want is my gift card back Thank you for listening to my concern
Sold me a brand new laptop and it lasted TWO MONTHS before crashing like crazySent it out for repairs TWICE and they still haven't fixed it, and now won't refund me or replace it! UNACCEPTABLE
Dell Inspiron 7559's left hinge failure A quick google search shows this is not an isolated issue and seems to stem from a design flaw Dell claims the issues stems from wear and tear or from user error However the same hinge fails in all similar issues no matter background or usage Dell also specifically lists hinges as out of warranty for this product which is suspect In fact, in their newer model of the same line, they change the hinge design entirely Upon the hinge experiencing a malfunction, the plastic casing near the hinge has shattered and brokenThe antenna for the runs close and through the hinge and seemingly has been damaged, as of this malfunction occurring the signal quality has been abysmal Besides these issues this product is exactly what I expected and I am pleasedHowever this build quality issue is disappointing, especially when it effects other components of the laptop
Purchased a Alienware 17R Laptop (service TAG [redacted] ) from Dell in February through sales representative [redacted] ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages [redacted] who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
Dell's website only allows for three payment methods to be entered when completing an order I have four $gift cards that I would like to use towards the purchase of a new computer Because the computer is $500+, I need to be able to enter in methods of payment (gift cards plus my Credit Card to cover the balance) Because Dell's website only allows for three methods of payment to be entered, I am only able to enter in 2/gift cards along with my credit card This results in the problem were I can not use $worth of Gift Cards I have called Dell's customer service three times and also engaged there online support to try to understand why only three methods are allowed Each time no one can tell me why this is the policy or if there is a solution After trying to use more than three methods of payment, I started to research to see if there is a way to consolidate the four gift cards that I have (none of the customer service reps offered this as a s
I purchased a dell laptop in January, Since I purchased it, it has been plagued incessantly with problem after problemFirst it was with power drainage, then webcam issues, then network connectivity, then system speed, among othersI communicated with Dell via email each time a problem arose, and they tried helping me each timeHowever, the issues were never fully resolved, and were continuously ongoingI sent in my computer to their depot, and the issues were not fixedThey even sent a technician out to my location twiceEach time the technician did what he could, but again, the issues were never fully resolvedThe last time the technician came out, he installed a new system into the computer, but the laptop didn't recognize it and at this point it is completely unusable, it will not even power upWhen I told this to Dell, they refuse to recognize the fact that the computer is broken and unusable and they keep on insisting that another senior technician could help, when
I purchased a PC from Dell for my business The PC I received did not match my needs so I returned it for a refund After waiting a few weeks, I noticed that no credit had been applied to my business account I called Dell to ask for clarification 7/10/- I was told by [redacted] that there was a glitch in the system on Dell's end That's why the refund had not been processed I was given a service request number and was told that the issue should be resolved in hours 7/12/- I called again because no credit had been applied to my account I was told that the refund was still being processed and it should be resolved in hours 7/16/- I called again because no credit had been applied to my account I was told that the refund would take more time to process because the IT department who needed to fix the glitch wasn't contacted until 7/ 7/is a Saturday, but the supervisor said they were contacted late Friday and could not address the issue
I placed an order for a TV on 10/30/ The offer on the Dell website stated that it included a $promotion eGift card that would be emailed to me within 10-business days I was also supposed to receive an additional $in rewards on my purchase As I do with all online orders, I snapped a couple of pics of the offer as I was placing the order, just for issues that may arise After waiting more than business days, I emailed customer service and requested that my eGift card be issued ASAP I have since been emailing back and forth with a CS representative from Dell who stated to me more than once that she has requested an eGift card be emailed to me I did receive a $eGift card while fighting with Dell customer service, but am not sure if it was a mistake or to make up for my $in Dell rewards that I was also supposed to receive I keep getting told by the CS representative to wait a few more days and then I'll get another email explaining that it is a very busy
I had made a purchase order, Then on the same day I contacted dell through phone, chat, and email to cancel the orderDell even called me to confirm the order and I told them I wanted the order cancelledI wanted the order cancelled because I was sent a promotional gift card (from a previous purchase), I wanted to use, I did not know I had until after the purchase was madeUpon contacting dell they said I would have to cancel the order and re order to use the gift card Order number is: [redacted]
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
In December I tried to place and order that did not go throughLater in the month I tried again, same resultI ended up calling them and speaking with a rep over the phone that placed the order for meI informed him of the other orders and wanted to verify that those would not be placedHe assured me they would notThis was wrongI ended up getting all the orders and they charged my account for all threeI have since returned all the items from the extra orders and received confirmation that they have received the itemsThey have yet to issue me a credit backIn the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currentlyThey have already waived a "late fee" for not paying the amountThey have emailed me saying they need to speak with me other the phone before the issue the creditThey don't callI sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
I ordered a dell printer on Feb9thBut it was cancelled with no noticeI checked my order today it said that it was cancelledThen I contacted the sales departmentAfter several transfer, they appologized and said that they will re order this printer at the same price what I orderedThen they transfered me to the electroinical department for re-orderBut they said that they could not give this order because the order was cancelled I do not know why they did this, may be just to make money by using this?
On August 5th, I placed an order for two computers (Dell Purchase ID: [redacted] ) and paid extra for overnight delivery I needed it days later I called a few days later and they informed me that they have not even shipped out I asked to cancel the order and they said they it was not possible because it was being prepared for shipping They advised me to refuse delivery with FedEx On Aug 14th, they finally shipped the computers out to me, and on Aug 16th, I denied delivery It's stated in both tracking numbers that deliver was denied I called shortly after and they informed me that I should not have denied delivery and to accept it and send it back, because now they have no way to track the return package So they called FedEx and inquired about it They said that someone will contact me with an update Today Oct 1, 2016, I called Dell and their customer service dept was closed I called FedEx for an update and they found one tracking number but can n
I purchased a Dell XPS Laptop on December 2, The machine has a year warranty I contacted Dell on May 15, in regard to a defect in the craftsmanship of the power adapter on the laptop A plastic spacer in the power adapter became loose and fell out The machine has never been dropped or damaged in any way I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty They indicate it is user damage, which is not the case Their only option is for me to pay for the repairs
I returned my item on September 22nd and have called multiple times to receive my payment back Every time I call they keep telling me it's going to be a few more days to process my payment It's been about weeks now they still keep telling me that it's going to be a few more days to process my return They tell me not to call them any more and say that my payment has been returned but won't tell me where they refunded it to because it wasn't refunded to my original form of payment
I purchased a new Dell computer approximately months ago At the time, I was promised a new 8th Generation PC with water-cooled system When I received the PC, I discovered it was as slow or slower then my 3rd generation, year old HP A few weeks ago, the PC slowly became more and more inoperable, until it ceased working altogether, and could not be made to work no matter what was done I also discovered that, unknown to me previously, the case lights were non-functional; I had not even known it was a feature until I witnessed it on a YouTube video, therefore I was unaware till then it was also nonfunctional Dell sent a technician to repair the PC, who replaced it with refurbished parts rather then new ones It was also found that the case was not lighting (he was able to fix one side) because a pin was broken off in the casing During the repair, it was also discovered that Dell had provided a FAN cooled unit, RATHER then the water cooled unit the salesperson repeatedly pr