In December I tried to place and order that did not go throughLater in the month I tried again, same resultI ended up calling them and speaking with a rep over the phone that placed the order for meI informed him of the other orders and wanted to verify that those would not be placedHe assured me they would notThis was wrongI ended up getting all the orders and they charged my account for all threeI have since returned all the items from the extra orders and received confirmation that they have received the itemsThey have yet to issue me a credit backIn the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currentlyThey have already waived a "late fee" for not paying the amountThey have emailed me saying they need to speak with me other the phone before the issue the creditThey don't callI sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
Sold me a brand new laptop and it lasted TWO MONTHS before crashing like crazySent it out for repairs TWICE and they still haven't fixed it, and now won't refund me or replace it! UNACCEPTABLE
I was asked about an insurance plan for my new laptop I went through the steps, listening and agreeing, he then went to get the process prepared and confirm my payment I hung up the phone as I desired to not go through with the purchase The associate still charged my account I asked them to reverse the charge immediately, and nothing ever happened I've incurred interest on this unauthorized charge now The associate refuses to reverse the charges I will need to pursue litigation if nothing happens in the near future DO NOT BUY FROM DELL
I bought laptops One of them needed repairs I bought a warranty I called Dell, and they sent me a box with a label A month went by and I'm wondering what happened to my laptop I called Dell They said they never received the package I told them I brought it in to be shipped Its months and still they don't have the package Dell is asking me for the tracking number I don't have it Dell is the one who bought the label They should have records Dell is telling me to take the issue up with FedEx I never dealt with FedEx Dell is the one who had business with FedEx Dell is telling me I'm out of Luck Dell isn't taking responsibility with my computer is used my money to buy with them, plus the warranty for laptops Service Request # [redacted] Service Tag# [redacted] @dell.com Please help [redacted]
I returned my item on September 22nd and have called multiple times to receive my payment back Every time I call they keep telling me it's going to be a few more days to process my payment It's been about weeks now they still keep telling me that it's going to be a few more days to process my return They tell me not to call them any more and say that my payment has been returned but won't tell me where they refunded it to because it wasn't refunded to my original form of payment
I ordered a dell printer on Feb9thBut it was cancelled with no noticeI checked my order today it said that it was cancelledThen I contacted the sales departmentAfter several transfer, they appologized and said that they will re order this printer at the same price what I orderedThen they transfered me to the electroinical department for re-orderBut they said that they could not give this order because the order was cancelled I do not know why they did this, may be just to make money by using this?
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
I purchased a dell laptop in January, Since I purchased it, it has been plagued incessantly with problem after problemFirst it was with power drainage, then webcam issues, then network connectivity, then system speed, among othersI communicated with Dell via email each time a problem arose, and they tried helping me each timeHowever, the issues were never fully resolved, and were continuously ongoingI sent in my computer to their depot, and the issues were not fixedThey even sent a technician out to my location twiceEach time the technician did what he could, but again, the issues were never fully resolvedThe last time the technician came out, he installed a new system into the computer, but the laptop didn't recognize it and at this point it is completely unusable, it will not even power upWhen I told this to Dell, they refuse to recognize the fact that the computer is broken and unusable and they keep on insisting that another senior technician could help, when
I placed an order for a TV on 10/30/ The offer on the Dell website stated that it included a $promotion eGift card that would be emailed to me within 10-business days I was also supposed to receive an additional $in rewards on my purchase As I do with all online orders, I snapped a couple of pics of the offer as I was placing the order, just for issues that may arise After waiting more than business days, I emailed customer service and requested that my eGift card be issued ASAP I have since been emailing back and forth with a CS representative from Dell who stated to me more than once that she has requested an eGift card be emailed to me I did receive a $eGift card while fighting with Dell customer service, but am not sure if it was a mistake or to make up for my $in Dell rewards that I was also supposed to receive I keep getting told by the CS representative to wait a few more days and then I'll get another email explaining that it is a very busy
I had made a purchase order, Then on the same day I contacted dell through phone, chat, and email to cancel the orderDell even called me to confirm the order and I told them I wanted the order cancelledI wanted the order cancelled because I was sent a promotional gift card (from a previous purchase), I wanted to use, I did not know I had until after the purchase was madeUpon contacting dell they said I would have to cancel the order and re order to use the gift card Order number is: [redacted]
Dell sold a defective laptop and will not fix the latest problem Had the mother board replaced and the keyboard replaced Now the laptop cover has busted off from the hinge Dell customer service said this is not covered under warranty The laptop was purchased on 5-13-and now the cover is busted off from the hinge on 10-15- Talked to customer service, case # [redacted] and they state that the laptop cover breakage is "customer induced damage" Dell Chat number [redacted]
Purchased a Alienware 17R Laptop (service TAG [redacted] ) from Dell in February through sales representative [redacted] ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages [redacted] who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
I purchased a Dell XPS Laptop on December 2, The machine has a year warranty I contacted Dell on May 15, in regard to a defect in the craftsmanship of the power adapter on the laptop A plastic spacer in the power adapter became loose and fell out The machine has never been dropped or damaged in any way I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty They indicate it is user damage, which is not the case Their only option is for me to pay for the repairs
on the 9/12/at 6:56:PM I made a call to dell customer support for replacing my laptop keyboard and heatsinki was charged 170$ and I shipped my laptopon the 9/19/the website logged that the had received my laptopon the 9/20/my repair was put on hold for additional paymentI spoke to them regarding the hold and they said that is was nothing major and that the hold was removedagain on 9/21/the repair was put on hold for part backlogon speaking to them regarding the hold customer representatives had different storiesthe first said that the keyboard was the problem the second said that the motherboard was the problem and the last person had no clueon 9/25/the replacement motherboard part was charged (200$) without the customer service contacting me10/2/they received my replacement partit was put on another hold {0/3/6:05:PM: Engineering Hold:} 10/05/i got a mail from the customer support saying that the part is in bac
Dell's website only allows for three payment methods to be entered when completing an order I have four $gift cards that I would like to use towards the purchase of a new computer Because the computer is $500+, I need to be able to enter in methods of payment (gift cards plus my Credit Card to cover the balance) Because Dell's website only allows for three methods of payment to be entered, I am only able to enter in 2/gift cards along with my credit card This results in the problem were I can not use $worth of Gift Cards I have called Dell's customer service three times and also engaged there online support to try to understand why only three methods are allowed Each time no one can tell me why this is the policy or if there is a solution After trying to use more than three methods of payment, I started to research to see if there is a way to consolidate the four gift cards that I have (none of the customer service reps offered this as a s
I have an extended warranty with dellwhen they replaced my computer I waited months for them to send me a box to return the old computer once the box was received (months later) I returned the computerNow they are saying they never received the computer and are refusing me service on my current machine
I was sent a replacement computer on April by Fedex groundI was tracking the package and it said it was sent out for delivery on that day and it was delivered on the same dayMy computer was sent to the wrong address in vista California and the shipping department for dell was in city of industry California and I live in VermontI spoke to Fedex on Saturday and they said that Dell gave them the wrong tracking number and wrong Address and also this has happen before when working with DellDell finally resolved the issue today april Dell has the worst customer service ever
I purchased a new laptop and had hard drive failuresAfter filing a complaint with the Revdex.com and sending the president a message via LinkedIn, I was contacted by the Advanced Resolution GroupAfter insisting that I would not accept a refurbished product, I was sent a new one That laptop which I assumed was new has now also had a hard drive failureI tried contacting [redacted] at ###-###-####- [redacted] and I was informed by the gentleman that answered that this incident # was closed and I would have to contact their customer service department againI'm sure you can appreciate the time involved with dealing with their customer service departmentI was told that someone will call me in to hoursIt takes months to resolve issues and only because as a consumer you are the one having to constantly call them to ask what is being done to resolve this As far as I'm concerned, it hasn't been resolvedI never closed the last fileThe original incident number is [redacted]
On August 5th, I placed an order for two computers (Dell Purchase ID: [redacted] ) and paid extra for overnight delivery I needed it days later I called a few days later and they informed me that they have not even shipped out I asked to cancel the order and they said they it was not possible because it was being prepared for shipping They advised me to refuse delivery with FedEx On Aug 14th, they finally shipped the computers out to me, and on Aug 16th, I denied delivery It's stated in both tracking numbers that deliver was denied I called shortly after and they informed me that I should not have denied delivery and to accept it and send it back, because now they have no way to track the return package So they called FedEx and inquired about it They said that someone will contact me with an update Today Oct 1, 2016, I called Dell and their customer service dept was closed I called FedEx for an update and they found one tracking number but can n
Its Regarding Price Match Policy of Dell.com , I was trying to purchase a product using their Price match policy It satisfied all the requirements of their polices and they agreed , created a quote But now with out a proper reason they have cancelled the quote and when trying to contact the customer service they disconnecting abruptly without a proper reason I have been very loyal customer to Dell from past years since I was in USA
In December I tried to place and order that did not go throughLater in the month I tried again, same resultI ended up calling them and speaking with a rep over the phone that placed the order for meI informed him of the other orders and wanted to verify that those would not be placedHe assured me they would notThis was wrongI ended up getting all the orders and they charged my account for all threeI have since returned all the items from the extra orders and received confirmation that they have received the itemsThey have yet to issue me a credit backIn the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currentlyThey have already waived a "late fee" for not paying the amountThey have emailed me saying they need to speak with me other the phone before the issue the creditThey don't callI sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
Sold me a brand new laptop and it lasted TWO MONTHS before crashing like crazySent it out for repairs TWICE and they still haven't fixed it, and now won't refund me or replace it! UNACCEPTABLE
I was asked about an insurance plan for my new laptop I went through the steps, listening and agreeing, he then went to get the process prepared and confirm my payment I hung up the phone as I desired to not go through with the purchase The associate still charged my account I asked them to reverse the charge immediately, and nothing ever happened I've incurred interest on this unauthorized charge now The associate refuses to reverse the charges I will need to pursue litigation if nothing happens in the near future DO NOT BUY FROM DELL
I bought laptops One of them needed repairs I bought a warranty I called Dell, and they sent me a box with a label A month went by and I'm wondering what happened to my laptop I called Dell They said they never received the package I told them I brought it in to be shipped Its months and still they don't have the package Dell is asking me for the tracking number I don't have it Dell is the one who bought the label They should have records Dell is telling me to take the issue up with FedEx I never dealt with FedEx Dell is the one who had business with FedEx Dell is telling me I'm out of Luck Dell isn't taking responsibility with my computer is used my money to buy with them, plus the warranty for laptops Service Request # [redacted] Service Tag# [redacted] @dell.com Please help [redacted]
I returned my item on September 22nd and have called multiple times to receive my payment back Every time I call they keep telling me it's going to be a few more days to process my payment It's been about weeks now they still keep telling me that it's going to be a few more days to process my return They tell me not to call them any more and say that my payment has been returned but won't tell me where they refunded it to because it wasn't refunded to my original form of payment
I ordered a dell printer on Feb9thBut it was cancelled with no noticeI checked my order today it said that it was cancelledThen I contacted the sales departmentAfter several transfer, they appologized and said that they will re order this printer at the same price what I orderedThen they transfered me to the electroinical department for re-orderBut they said that they could not give this order because the order was cancelled I do not know why they did this, may be just to make money by using this?
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
I purchased a dell laptop in January, Since I purchased it, it has been plagued incessantly with problem after problemFirst it was with power drainage, then webcam issues, then network connectivity, then system speed, among othersI communicated with Dell via email each time a problem arose, and they tried helping me each timeHowever, the issues were never fully resolved, and were continuously ongoingI sent in my computer to their depot, and the issues were not fixedThey even sent a technician out to my location twiceEach time the technician did what he could, but again, the issues were never fully resolvedThe last time the technician came out, he installed a new system into the computer, but the laptop didn't recognize it and at this point it is completely unusable, it will not even power upWhen I told this to Dell, they refuse to recognize the fact that the computer is broken and unusable and they keep on insisting that another senior technician could help, when
I placed an order for a TV on 10/30/ The offer on the Dell website stated that it included a $promotion eGift card that would be emailed to me within 10-business days I was also supposed to receive an additional $in rewards on my purchase As I do with all online orders, I snapped a couple of pics of the offer as I was placing the order, just for issues that may arise After waiting more than business days, I emailed customer service and requested that my eGift card be issued ASAP I have since been emailing back and forth with a CS representative from Dell who stated to me more than once that she has requested an eGift card be emailed to me I did receive a $eGift card while fighting with Dell customer service, but am not sure if it was a mistake or to make up for my $in Dell rewards that I was also supposed to receive I keep getting told by the CS representative to wait a few more days and then I'll get another email explaining that it is a very busy
I had made a purchase order, Then on the same day I contacted dell through phone, chat, and email to cancel the orderDell even called me to confirm the order and I told them I wanted the order cancelledI wanted the order cancelled because I was sent a promotional gift card (from a previous purchase), I wanted to use, I did not know I had until after the purchase was madeUpon contacting dell they said I would have to cancel the order and re order to use the gift card Order number is: [redacted]
Dell sold a defective laptop and will not fix the latest problem Had the mother board replaced and the keyboard replaced Now the laptop cover has busted off from the hinge Dell customer service said this is not covered under warranty The laptop was purchased on 5-13-and now the cover is busted off from the hinge on 10-15- Talked to customer service, case # [redacted] and they state that the laptop cover breakage is "customer induced damage" Dell Chat number [redacted]
Purchased a Alienware 17R Laptop (service TAG [redacted] ) from Dell in February through sales representative [redacted] ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages [redacted] who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
I purchased a Dell XPS Laptop on December 2, The machine has a year warranty I contacted Dell on May 15, in regard to a defect in the craftsmanship of the power adapter on the laptop A plastic spacer in the power adapter became loose and fell out The machine has never been dropped or damaged in any way I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty They indicate it is user damage, which is not the case Their only option is for me to pay for the repairs
on the 9/12/at 6:56:PM I made a call to dell customer support for replacing my laptop keyboard and heatsinki was charged 170$ and I shipped my laptopon the 9/19/the website logged that the had received my laptopon the 9/20/my repair was put on hold for additional paymentI spoke to them regarding the hold and they said that is was nothing major and that the hold was removedagain on 9/21/the repair was put on hold for part backlogon speaking to them regarding the hold customer representatives had different storiesthe first said that the keyboard was the problem the second said that the motherboard was the problem and the last person had no clueon 9/25/the replacement motherboard part was charged (200$) without the customer service contacting me10/2/they received my replacement partit was put on another hold {0/3/6:05:PM: Engineering Hold:} 10/05/i got a mail from the customer support saying that the part is in bac
Dell's website only allows for three payment methods to be entered when completing an order I have four $gift cards that I would like to use towards the purchase of a new computer Because the computer is $500+, I need to be able to enter in methods of payment (gift cards plus my Credit Card to cover the balance) Because Dell's website only allows for three methods of payment to be entered, I am only able to enter in 2/gift cards along with my credit card This results in the problem were I can not use $worth of Gift Cards I have called Dell's customer service three times and also engaged there online support to try to understand why only three methods are allowed Each time no one can tell me why this is the policy or if there is a solution After trying to use more than three methods of payment, I started to research to see if there is a way to consolidate the four gift cards that I have (none of the customer service reps offered this as a s
I have an extended warranty with dellwhen they replaced my computer I waited months for them to send me a box to return the old computer once the box was received (months later) I returned the computerNow they are saying they never received the computer and are refusing me service on my current machine
I was sent a replacement computer on April by Fedex groundI was tracking the package and it said it was sent out for delivery on that day and it was delivered on the same dayMy computer was sent to the wrong address in vista California and the shipping department for dell was in city of industry California and I live in VermontI spoke to Fedex on Saturday and they said that Dell gave them the wrong tracking number and wrong Address and also this has happen before when working with DellDell finally resolved the issue today april Dell has the worst customer service ever
I purchased a new laptop and had hard drive failuresAfter filing a complaint with the Revdex.com and sending the president a message via LinkedIn, I was contacted by the Advanced Resolution GroupAfter insisting that I would not accept a refurbished product, I was sent a new one That laptop which I assumed was new has now also had a hard drive failureI tried contacting [redacted] at ###-###-####- [redacted] and I was informed by the gentleman that answered that this incident # was closed and I would have to contact their customer service department againI'm sure you can appreciate the time involved with dealing with their customer service departmentI was told that someone will call me in to hoursIt takes months to resolve issues and only because as a consumer you are the one having to constantly call them to ask what is being done to resolve this As far as I'm concerned, it hasn't been resolvedI never closed the last fileThe original incident number is [redacted]
On August 5th, I placed an order for two computers (Dell Purchase ID: [redacted] ) and paid extra for overnight delivery I needed it days later I called a few days later and they informed me that they have not even shipped out I asked to cancel the order and they said they it was not possible because it was being prepared for shipping They advised me to refuse delivery with FedEx On Aug 14th, they finally shipped the computers out to me, and on Aug 16th, I denied delivery It's stated in both tracking numbers that deliver was denied I called shortly after and they informed me that I should not have denied delivery and to accept it and send it back, because now they have no way to track the return package So they called FedEx and inquired about it They said that someone will contact me with an update Today Oct 1, 2016, I called Dell and their customer service dept was closed I called FedEx for an update and they found one tracking number but can n
Its Regarding Price Match Policy of Dell.com , I was trying to purchase a product using their Price match policy It satisfied all the requirements of their polices and they agreed , created a quote But now with out a proper reason they have cancelled the quote and when trying to contact the customer service they disconnecting abruptly without a proper reason I have been very loyal customer to Dell from past years since I was in USA