I have received a new Dell laptop as a gift on May 1st and realized the "mouse pad" didn't work at allI called a couple times to have technical support walk me through all the possible "re-set" procedures and still didn't workon May 6th and technical support was not able to solve this problem over the phone, so they asked me to waited for a local technician to come out to my house to replace the parts, I waited a week to finally got a date on May 16th for the technician to come outhe replaced the part but new "mouse pad" still doesn't workhe told me to call back technical support and mail back the computer to be fixedI had to call back to the technical support again to request a refund or replacement for a computer that didn't work from day onethe technical support said they could not fix it and could not replace this unit due to it's spec(???) the best choice was to return it and purchase a new oneso I was told I had to talk to the customer service department, the cus
I purchased a PC from Dell for my business The PC I received did not match my needs so I returned it for a refund After waiting a few weeks, I noticed that no credit had been applied to my business account I called Dell to ask for clarification 7/10/- I was told by [redacted] that there was a glitch in the system on Dell's end That's why the refund had not been processed I was given a service request number and was told that the issue should be resolved in hours 7/12/- I called again because no credit had been applied to my account I was told that the refund was still being processed and it should be resolved in hours 7/16/- I called again because no credit had been applied to my account I was told that the refund would take more time to process because the IT department who needed to fix the glitch wasn't contacted until 7/ 7/is a Saturday, but the supervisor said they were contacted late Friday and could not address the issue
I bought a Precision from the Dell Outlet for my business in October 20th of from the Dell Business Outlet This was a "Certified Refurbished" computer and according to their description, it is to be "like new condition and fully inspected & tested" The computer arrived only to find: the power connection was misaligned and the cooling system was at an angle Called support and they sent someone out to repair the computer after the repair I found that the graphics card on the laptop was not the one advertised which was important for graphic work I perform I was told they could not repair or simply replace it and that I would have to send it back for a refund, I did so This was very inconvenient as I was depending on this for my business So I decided to make another purchase and put out extra money that I did not plan on while waiting for a refund due to the errors of Dell A more justified way to have handled this would have been to simply
Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
This is a follto an earlier complaint I filed on 2/17/ The reason I am issuing a follcomplaint is simpleAfter the Revdex.com was responsive to the numerous issues I experienced with DellDell finally reached out to me over the phone and my bank refunded the $difference However, now months later in April, Dell reached out to my bank and had that $WITHDRAWN from my account yet AGAIN! This is incredibly petty, dishonest, and unethical of Dell and I once again kindly plead, and request that the Revdex.com helps me out with dealing with DellThey acted as though the issue was resolved and then months later they come back and take money from my account again? Isn't that illegal? Please keep in mind that I have called, tweeted, and emailed Dell on numerous occasions for both this issue and a resulting issue in which Dell locked my account and would not allow me to make purchases with Dell gift cards and rewards credit they sent me
I write you after delays from Dell for the same order and no help whatsoever from any of the hours of customer service, many phone transfers, and a general run around My order number is [redacted] , placed on 2/2/ My name is [redacted] , [redacted] **., [redacted] , [redacted] ***; [redacted] and email [redacted] @aol.com I ordered a particular monitor in stock (you had units available), but had asked for a better price as I had already ordered of these from Dell before much cheaper Dell did give me some sort of discount and placed the order That order has been delayed times since Customer service simply says each time it will come the next time After times of them being wrong...I have no faith that the 13th time will be any different Calling Dell results nothing They offer to cancel the order but make it clear that if they place a new one there is no guarantee that I can get it for the same price While this monitor was a refurbished one, I would think after de
I am writing this letter to you regarding the Cyber Monday sale of November I in good faith signed on to Dell.com for your sale at 1: I did not see the advertised laptop available at that time, so I went to Dell Chat (see attached) and was told that this computer would not be available until 2:P.M Since I was already signed on I waited until 2:p.mand the website did update to show the Inspiron inch at as your ad stated ( see attached) I then ordered laptops and your system did not preventive me from doing so In my excitement, I failed to realize that your company charged me for each computer I then went on to Dell chat to notify them of the error and as you can see from attachment # Dell chat advised me to contact customer service At this point, the nightmare began as your agents kept me on hold for long periods of time and then refused to reimburse me for the error The manager who I believe gave a name stated that yo
Hello So I have never been so upset with a company in my lifeI ordered a TV from Dell INC for the first time in the middle of the year of and when it arrived it was crackedSo I returned it and requested for a new oneThey said they were out of stockI understood and they refunded my moneyI had a gift card for Dell that I had so I decided to order another TV on November 3rd of My order got delayed a month and I was irritated but I understood since it was Holiday seasonI checked online and it said it was out of stock and they kept delaying the product all the way until January 5th of which I got upset and decided to cancel itSince I purchased this order with a gift card they said that I could not receive the gift card until I canceled the order so I went on and canceled my orderThen the customer representative comes back and tells me I will not get the $refund for my gift card because I canceled my orderI have all the ID numbers for all the representatives and all I want is my gift card back Thank you for listening to my concern
Dell Inspiron 7559's left hinge failure A quick google search shows this is not an isolated issue and seems to stem from a design flaw Dell claims the issues stems from wear and tear or from user error However the same hinge fails in all similar issues no matter background or usage Dell also specifically lists hinges as out of warranty for this product which is suspect In fact, in their newer model of the same line, they change the hinge design entirely Upon the hinge experiencing a malfunction, the plastic casing near the hinge has shattered and brokenThe antenna for the runs close and through the hinge and seemingly has been damaged, as of this malfunction occurring the signal quality has been abysmal Besides these issues this product is exactly what I expected and I am pleasedHowever this build quality issue is disappointing, especially when it effects other components of the laptop
I purchased a new Dell computer approximately months ago At the time, I was promised a new 8th Generation PC with water-cooled system When I received the PC, I discovered it was as slow or slower then my 3rd generation, year old HP A few weeks ago, the PC slowly became more and more inoperable, until it ceased working altogether, and could not be made to work no matter what was done I also discovered that, unknown to me previously, the case lights were non-functional; I had not even known it was a feature until I witnessed it on a YouTube video, therefore I was unaware till then it was also nonfunctional Dell sent a technician to repair the PC, who replaced it with refurbished parts rather then new ones It was also found that the case was not lighting (he was able to fix one side) because a pin was broken off in the casing During the repair, it was also discovered that Dell had provided a FAN cooled unit, RATHER then the water cooled unit the salesperson repeatedly pr
My school purchased several dozen Dell Inspiron laptops, in less than monthsA teacher came up to me to tell me that after an automated Windows update, the computer came up with a critical error message that it couldn't find the C: This meant that EVERYTHING was goneNo programs, documents, nothing could be found on computerI called Dell supportThey checked that it was not a hardware issueThey connected me to their advance software technical issues department - they refused to help me, saying "it will cost $for this repair" Your terrible made cheap computer that cost less than that to buy, now has to cost more to fix it in less than months of use? Service reference # [redacted]
I purchased my phone in December The computer immediately started giving me issuesI've been dealing with Dell Customer Aervice since I purchased the computer There has been technicians who came to replace the mother board and the operational system 2-times After those repairs, the computer still had issuesIssues meaning it would not even turn onI,be spent about 40-hours of my time calling DellI've been hung up on, disconnected and it's been a nightmare dealin with themAbout a month ago, the computer was shipped to their repair center in TexasIt came backWe probably used it times and today, again does not turn onDell has been stringing me along until the warranty expires which is due for next monthMy kids have missed out on homework assignments and this has caused stress on me and has caused me to have high blood pressure As I writing this email, I am on hold with customer service and been on the phone for minutes so farI am stressed and canno
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
The worst buying experience of my long life Moreover, they're accumulating interest on my money after they delay a refund on a product returned to them (unopened) over two months ago
I will spare you the details Suffice it to say that Dell provides the single worst customer service in the history of the world Not only did they do wrong by me, but they consistently refused to adequately understand or address the situation in any meaningful way Ultimately they resorted to branding me, their former long-time customer, as a liar and a thief in order to justify their awful behaviorIf you want to enjoy the ultimate in pain, aggravation, and regret, then by all means become a Dell customer and purchase any of their products If you'd rather avoid this particular ring of Hell and its agonies, look anywhere else for your computing needs
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
I placed orders for two TVs back in November I needed to cancel both orders immediately after placing them, and that was the beginning of a nightmare of an experience with Dell Customer CareEven after confirming with Customer Care multiple times that the orders were cancelled and would not be shipped, the orders were still shippedIt took over emails, chats, and phone calls over the course of four months to finally get my money back! I'm appalled at how poorly the entire process was handledThis was completely unacceptable, and no customer should ever have to go through this just to get their money backThe customer care representatives lied multiple times about the orders being cancelled and made several misrepresentations about refunds being processed Dell said they would provide a courtesy credit for all of the issues, but they have stopped responding
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I made a purchase online on 12/11/ I returned the the item and received a returned confirmation email on 12/28/I have been calling the Dell office on numerous occasionsI've called on 1/24/18, 2/21/2018, 2/24/3/12/2018, 3/23/And 3/27/I have spoken to numerous Reps including a supervisorWho stated my returned is being reviewed and then processedAs of today 3/27/2018, I have only received a partial refund only as a Dell creditDell keeps claiming the issue is with my bankI have spoken to my bank on numerous occasions and base on Dell transaction memo a refund was never processDell representatives and supervisors refuse to assist and only repeats what in the their systemAnd has no regards to customer service or care about resolving the issue at hand They have a lack of empathyI have been a Dell customer for a long time and this experience will definitely discourage from ever purchasing from DellI will also vent my dissatisfaction to my family
I have received a new Dell laptop as a gift on May 1st and realized the "mouse pad" didn't work at allI called a couple times to have technical support walk me through all the possible "re-set" procedures and still didn't workon May 6th and technical support was not able to solve this problem over the phone, so they asked me to waited for a local technician to come out to my house to replace the parts, I waited a week to finally got a date on May 16th for the technician to come outhe replaced the part but new "mouse pad" still doesn't workhe told me to call back technical support and mail back the computer to be fixedI had to call back to the technical support again to request a refund or replacement for a computer that didn't work from day onethe technical support said they could not fix it and could not replace this unit due to it's spec(???) the best choice was to return it and purchase a new oneso I was told I had to talk to the customer service department, the cus
I purchased a PC from Dell for my business The PC I received did not match my needs so I returned it for a refund After waiting a few weeks, I noticed that no credit had been applied to my business account I called Dell to ask for clarification 7/10/- I was told by [redacted] that there was a glitch in the system on Dell's end That's why the refund had not been processed I was given a service request number and was told that the issue should be resolved in hours 7/12/- I called again because no credit had been applied to my account I was told that the refund was still being processed and it should be resolved in hours 7/16/- I called again because no credit had been applied to my account I was told that the refund would take more time to process because the IT department who needed to fix the glitch wasn't contacted until 7/ 7/is a Saturday, but the supervisor said they were contacted late Friday and could not address the issue
I bought a Precision from the Dell Outlet for my business in October 20th of from the Dell Business Outlet This was a "Certified Refurbished" computer and according to their description, it is to be "like new condition and fully inspected & tested" The computer arrived only to find: the power connection was misaligned and the cooling system was at an angle Called support and they sent someone out to repair the computer after the repair I found that the graphics card on the laptop was not the one advertised which was important for graphic work I perform I was told they could not repair or simply replace it and that I would have to send it back for a refund, I did so This was very inconvenient as I was depending on this for my business So I decided to make another purchase and put out extra money that I did not plan on while waiting for a refund due to the errors of Dell A more justified way to have handled this would have been to simply
Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
This is a follto an earlier complaint I filed on 2/17/ The reason I am issuing a follcomplaint is simpleAfter the Revdex.com was responsive to the numerous issues I experienced with DellDell finally reached out to me over the phone and my bank refunded the $difference However, now months later in April, Dell reached out to my bank and had that $WITHDRAWN from my account yet AGAIN! This is incredibly petty, dishonest, and unethical of Dell and I once again kindly plead, and request that the Revdex.com helps me out with dealing with DellThey acted as though the issue was resolved and then months later they come back and take money from my account again? Isn't that illegal? Please keep in mind that I have called, tweeted, and emailed Dell on numerous occasions for both this issue and a resulting issue in which Dell locked my account and would not allow me to make purchases with Dell gift cards and rewards credit they sent me
I write you after delays from Dell for the same order and no help whatsoever from any of the hours of customer service, many phone transfers, and a general run around My order number is [redacted] , placed on 2/2/ My name is [redacted] , [redacted] **., [redacted] , [redacted] ***; [redacted] and email [redacted] @aol.com I ordered a particular monitor in stock (you had units available), but had asked for a better price as I had already ordered of these from Dell before much cheaper Dell did give me some sort of discount and placed the order That order has been delayed times since Customer service simply says each time it will come the next time After times of them being wrong...I have no faith that the 13th time will be any different Calling Dell results nothing They offer to cancel the order but make it clear that if they place a new one there is no guarantee that I can get it for the same price While this monitor was a refurbished one, I would think after de
I am writing this letter to you regarding the Cyber Monday sale of November I in good faith signed on to Dell.com for your sale at 1: I did not see the advertised laptop available at that time, so I went to Dell Chat (see attached) and was told that this computer would not be available until 2:P.M Since I was already signed on I waited until 2:p.mand the website did update to show the Inspiron inch at as your ad stated ( see attached) I then ordered laptops and your system did not preventive me from doing so In my excitement, I failed to realize that your company charged me for each computer I then went on to Dell chat to notify them of the error and as you can see from attachment # Dell chat advised me to contact customer service At this point, the nightmare began as your agents kept me on hold for long periods of time and then refused to reimburse me for the error The manager who I believe gave a name stated that yo
Hello So I have never been so upset with a company in my lifeI ordered a TV from Dell INC for the first time in the middle of the year of and when it arrived it was crackedSo I returned it and requested for a new oneThey said they were out of stockI understood and they refunded my moneyI had a gift card for Dell that I had so I decided to order another TV on November 3rd of My order got delayed a month and I was irritated but I understood since it was Holiday seasonI checked online and it said it was out of stock and they kept delaying the product all the way until January 5th of which I got upset and decided to cancel itSince I purchased this order with a gift card they said that I could not receive the gift card until I canceled the order so I went on and canceled my orderThen the customer representative comes back and tells me I will not get the $refund for my gift card because I canceled my orderI have all the ID numbers for all the representatives and all I want is my gift card back Thank you for listening to my concern
Dell Inspiron 7559's left hinge failure A quick google search shows this is not an isolated issue and seems to stem from a design flaw Dell claims the issues stems from wear and tear or from user error However the same hinge fails in all similar issues no matter background or usage Dell also specifically lists hinges as out of warranty for this product which is suspect In fact, in their newer model of the same line, they change the hinge design entirely Upon the hinge experiencing a malfunction, the plastic casing near the hinge has shattered and brokenThe antenna for the runs close and through the hinge and seemingly has been damaged, as of this malfunction occurring the signal quality has been abysmal Besides these issues this product is exactly what I expected and I am pleasedHowever this build quality issue is disappointing, especially when it effects other components of the laptop
I purchased a new Dell computer approximately months ago At the time, I was promised a new 8th Generation PC with water-cooled system When I received the PC, I discovered it was as slow or slower then my 3rd generation, year old HP A few weeks ago, the PC slowly became more and more inoperable, until it ceased working altogether, and could not be made to work no matter what was done I also discovered that, unknown to me previously, the case lights were non-functional; I had not even known it was a feature until I witnessed it on a YouTube video, therefore I was unaware till then it was also nonfunctional Dell sent a technician to repair the PC, who replaced it with refurbished parts rather then new ones It was also found that the case was not lighting (he was able to fix one side) because a pin was broken off in the casing During the repair, it was also discovered that Dell had provided a FAN cooled unit, RATHER then the water cooled unit the salesperson repeatedly pr
My school purchased several dozen Dell Inspiron laptops, in less than monthsA teacher came up to me to tell me that after an automated Windows update, the computer came up with a critical error message that it couldn't find the C: This meant that EVERYTHING was goneNo programs, documents, nothing could be found on computerI called Dell supportThey checked that it was not a hardware issueThey connected me to their advance software technical issues department - they refused to help me, saying "it will cost $for this repair" Your terrible made cheap computer that cost less than that to buy, now has to cost more to fix it in less than months of use? Service reference # [redacted]
I purchased my phone in December The computer immediately started giving me issuesI've been dealing with Dell Customer Aervice since I purchased the computer There has been technicians who came to replace the mother board and the operational system 2-times After those repairs, the computer still had issuesIssues meaning it would not even turn onI,be spent about 40-hours of my time calling DellI've been hung up on, disconnected and it's been a nightmare dealin with themAbout a month ago, the computer was shipped to their repair center in TexasIt came backWe probably used it times and today, again does not turn onDell has been stringing me along until the warranty expires which is due for next monthMy kids have missed out on homework assignments and this has caused stress on me and has caused me to have high blood pressure As I writing this email, I am on hold with customer service and been on the phone for minutes so farI am stressed and canno
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
The worst buying experience of my long life Moreover, they're accumulating interest on my money after they delay a refund on a product returned to them (unopened) over two months ago
I will spare you the details Suffice it to say that Dell provides the single worst customer service in the history of the world Not only did they do wrong by me, but they consistently refused to adequately understand or address the situation in any meaningful way Ultimately they resorted to branding me, their former long-time customer, as a liar and a thief in order to justify their awful behaviorIf you want to enjoy the ultimate in pain, aggravation, and regret, then by all means become a Dell customer and purchase any of their products If you'd rather avoid this particular ring of Hell and its agonies, look anywhere else for your computing needs
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
I placed orders for two TVs back in November I needed to cancel both orders immediately after placing them, and that was the beginning of a nightmare of an experience with Dell Customer CareEven after confirming with Customer Care multiple times that the orders were cancelled and would not be shipped, the orders were still shippedIt took over emails, chats, and phone calls over the course of four months to finally get my money back! I'm appalled at how poorly the entire process was handledThis was completely unacceptable, and no customer should ever have to go through this just to get their money backThe customer care representatives lied multiple times about the orders being cancelled and made several misrepresentations about refunds being processed Dell said they would provide a courtesy credit for all of the issues, but they have stopped responding
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I called in to attempt to use a rewards certificate and place an order, hours late and different hangups I have yet to resolve the issue
I made a purchase online on 12/11/ I returned the the item and received a returned confirmation email on 12/28/I have been calling the Dell office on numerous occasionsI've called on 1/24/18, 2/21/2018, 2/24/3/12/2018, 3/23/And 3/27/I have spoken to numerous Reps including a supervisorWho stated my returned is being reviewed and then processedAs of today 3/27/2018, I have only received a partial refund only as a Dell creditDell keeps claiming the issue is with my bankI have spoken to my bank on numerous occasions and base on Dell transaction memo a refund was never processDell representatives and supervisors refuse to assist and only repeats what in the their systemAnd has no regards to customer service or care about resolving the issue at hand They have a lack of empathyI have been a Dell customer for a long time and this experience will definitely discourage from ever purchasing from DellI will also vent my dissatisfaction to my family