I've been a long-time supporter of dell and they're products owning multiple PCs within my family (pieces) including one Alienware laptopAs a loyal customer of Dell I always recommended to friends and relatives of mine to purchase dell machines for their magnificent quality, support etcMy appreciation of Dell changed when I found myself in need of their help with regards to my Alienware laptop which I had bought barely a year ago for the extravagant amount of eurosAlthough it was supposed to be excellent machine- which I bought solely for academic reasons such as “demanding” simulations and programming (F.Y.I I have never played a single game in my life)- since the beginning I was getting BSOD for no obvious reasonContacting Dell in the UK never lead anywhere but in waste of time as the “customer support technicians” never really helped but instead just went over a robotised manuscript requiring you to perform the same steps every single time even when they were able to verify that you had done exactly the same process the previous dayGod bless a Greek Dell’s technician was able to realise that the existing issue was owning to “simple” software malfunction of Dell’s Alienware software and fixed; several times; along with similar issuesSo everything was fine for a brief (REALLY brief) period before I started facing the same issues all over againThen I finally decided it was time to format my laptopThat only fixed the problems for a day or so… Fed up (when I finally had some spare time) I started looking into repairing the frequently occurring problems I was constantly facing with my laptopAs such I contacted the department of dell in Greece who as quickly as humanly possible (days) sent me the necessary parts they demanded responsible for my problems along with the technician who at the time changed my graphics card along with the motherboardAfterwards when I returned to the UK (because I started my PhD) once again I faced BSODIt was now realised by a Greek dell technician that the cause was the HDD of my machine (keep in mind the same machine also has got an SSD on which the OS is installed) At that point ? didn’t know that a torturous way lied ahead of meAlthough I was in the UK I firstly contacted the Greek department of Dell which they always seemed to better grasp my problemsThey suggested I should perform a few diagnostics and recommended I should then communicate with the corresponding department in the UKSo I handed up with the one department to call the otherThe test had only finished when they picked up and a guy (who it is worth saying was nowhere close to fluently speaking English) continuously insisted on re-running the same tests all over again to verify himself (no-idea how) that I had indeed did soAt any case I spent another hours of my life running the same tests until he was finally convinced at which point he finally accepted on sending someone over to replace my HHDThis took place on Friday the 22nd of JanuaryOn Monday 25th of January they sent their “specialised” technician to “repair” my laptopAfter two hours of uncertainty and trembling over my laptop he finally managed to put it together and turn it on only to realise that for some unknown reason the keyboard was not working Connecting an external keyboard that I had he was now attempting to understand as to why we weren’t able to “see” the connected and new HHD that he had replaced proposing (for reasons unknown and incomprehensible) we should now format the SSD tooAfter minutes of quarrelling I convinced we shouldn’t do so but instead search for the new hardware via the “Disk Management” and so we did and do we resolved this issueStill for some reason the keyboard was not workingHe had failed to mention that for no reason he had replace my motherboard (which I had changed not a month ago) and in the process he short circuited the keyboard by failing to connect the pieces correctlyAt that point he announced me he had exceeded the amount of time he could spent with me and told that after communication with Dell he might come the next dayAnd so my laptop was still not repairedOn the next day (23rd of January) he came again and changed my motherboard, graphics card as well as keyboardI was only gone minutes when I came back realising that now my laptop wouldn’t turn on at allAt that point once again he told me he couldn’t spent any more time with meWe called Dell and then arranged for my laptop to be picked up and be sent to Dell’s main officeAfter days they finally returned it to me just to find out that once again I got BSODWhen I called them on Friday (12th of February) they were now not able to help me any further as my laptop was bought in GreeceAt that point I hanged up furious with they told meI am curious why don’t they respect the money I’ve spent for DellWhy to make their customers life so difficult? Why their technical team is so inelastic in actually helping Dell’s customers? Why exactly have they not replaced my laptop with a new one after all problems that I’ve faced?
Its Regarding Price Match Policy of Dell.com , I was trying to purchase a product using their Price match policy It satisfied all the requirements of their polices and they agreed , created a quote But now with out a proper reason they have cancelled the quote and when trying to contact the customer service they disconnecting abruptly without a proper reason I have been very loyal customer to Dell from past years since I was in USA
My school purchased several dozen Dell Inspiron laptops, in less than monthsA teacher came up to me to tell me that after an automated Windows update, the computer came up with a critical error message that it couldn't find the C: This meant that EVERYTHING was goneNo programs, documents, nothing could be found on computerI called Dell supportThey checked that it was not a hardware issueThey connected me to their advance software technical issues department - they refused to help me, saying "it will cost $for this repair" Your terrible made cheap computer that cost less than that to buy, now has to cost more to fix it in less than months of use? Service reference # [redacted]
I write you after delays from Dell for the same order and no help whatsoever from any of the hours of customer service, many phone transfers, and a general run around My order number is [redacted] , placed on 2/2/ My name is [redacted] , [redacted] **., [redacted] , [redacted] ***; [redacted] and email [redacted] @aol.com I ordered a particular monitor in stock (you had units available), but had asked for a better price as I had already ordered of these from Dell before much cheaper Dell did give me some sort of discount and placed the order That order has been delayed times since Customer service simply says each time it will come the next time After times of them being wrong...I have no faith that the 13th time will be any different Calling Dell results nothing They offer to cancel the order but make it clear that if they place a new one there is no guarantee that I can get it for the same price While this monitor was a refurbished one, I would think after de
I was asked about an insurance plan for my new laptop I went through the steps, listening and agreeing, he then went to get the process prepared and confirm my payment I hung up the phone as I desired to not go through with the purchase The associate still charged my account I asked them to reverse the charge immediately, and nothing ever happened I've incurred interest on this unauthorized charge now The associate refuses to reverse the charges I will need to pursue litigation if nothing happens in the near future DO NOT BUY FROM DELL
I have an extended warranty with dellwhen they replaced my computer I waited months for them to send me a box to return the old computer once the box was received (months later) I returned the computerNow they are saying they never received the computer and are refusing me service on my current machine
I have received a new Dell laptop as a gift on May 1st and realized the "mouse pad" didn't work at allI called a couple times to have technical support walk me through all the possible "re-set" procedures and still didn't workon May 6th and technical support was not able to solve this problem over the phone, so they asked me to waited for a local technician to come out to my house to replace the parts, I waited a week to finally got a date on May 16th for the technician to come outhe replaced the part but new "mouse pad" still doesn't workhe told me to call back technical support and mail back the computer to be fixedI had to call back to the technical support again to request a refund or replacement for a computer that didn't work from day onethe technical support said they could not fix it and could not replace this unit due to it's spec(???) the best choice was to return it and purchase a new oneso I was told I had to talk to the customer service department, the cus
I bought laptops One of them needed repairs I bought a warranty I called Dell, and they sent me a box with a label A month went by and I'm wondering what happened to my laptop I called Dell They said they never received the package I told them I brought it in to be shipped Its months and still they don't have the package Dell is asking me for the tracking number I don't have it Dell is the one who bought the label They should have records Dell is telling me to take the issue up with FedEx I never dealt with FedEx Dell is the one who had business with FedEx Dell is telling me I'm out of Luck Dell isn't taking responsibility with my computer is used my money to buy with them, plus the warranty for laptops Service Request # [redacted] Service Tag# [redacted] @dell.com Please help [redacted]
Dear Sir or Ma'am, I would like to begin the process of filing a consumer complaint against the company Dell, a personal computer manufacturer I purchased a computer (Purchase ID [redacted] with Dell) for $3,on 3/27/I had severe problems that were not fixable within the first weekAfter working significantly with Dell technical support, they chose to send me a replacement system by 4/11/ According to their replacement request, I would not receive my replacement computer until 4/20-4/25/They also have a policy that they will not grant a refund if it has passed the day mark since the original purchase Note: they are giving me a replacement system that does not even arrive until basically that deadline Of course, I receive the system and they do not even grant me ownership of the new computer until after 4/23/(so I cannot even download my software onto the computer yet By 4/29/2017, the replacement computer has the exact same i
I purchased a new laptop and had hard drive failuresAfter filing a complaint with the Revdex.com and sending the president a message via LinkedIn, I was contacted by the Advanced Resolution GroupAfter insisting that I would not accept a refurbished product, I was sent a new one That laptop which I assumed was new has now also had a hard drive failureI tried contacting [redacted] at ###-###-####- [redacted] and I was informed by the gentleman that answered that this incident # was closed and I would have to contact their customer service department againI'm sure you can appreciate the time involved with dealing with their customer service departmentI was told that someone will call me in to hoursIt takes months to resolve issues and only because as a consumer you are the one having to constantly call them to ask what is being done to resolve this As far as I'm concerned, it hasn't been resolvedI never closed the last fileThe original incident number is [redacted]
Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
I am writing this letter to you regarding the Cyber Monday sale of November I in good faith signed on to Dell.com for your sale at 1: I did not see the advertised laptop available at that time, so I went to Dell Chat (see attached) and was told that this computer would not be available until 2:P.M Since I was already signed on I waited until 2:p.mand the website did update to show the Inspiron inch at as your ad stated ( see attached) I then ordered laptops and your system did not preventive me from doing so In my excitement, I failed to realize that your company charged me for each computer I then went on to Dell chat to notify them of the error and as you can see from attachment # Dell chat advised me to contact customer service At this point, the nightmare began as your agents kept me on hold for long periods of time and then refused to reimburse me for the error The manager who I believe gave a name stated that yo
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
On or about February 11th, I purchased a wireless Dell E525W printer and desktop computer I set the desktop up immediately since I had online work I needed to do I didn't however set the printer up at that time since I was tight on time and didn't need to print documents immediately months later, I've set the printer up to find it is defective I've called technical support and spent over an hour troubleshooting The tech said I received a bad printer, and that they could replace it with a refurbished one since days had past I purchased a new printer Dell printer, expecting it to work Even though I purchased through [redacted] , Dell should stand behind their product Replacing it with a used product is poor business when nothing is said about setup within days being required to get a new working product
I purchased a Dell laptop for school and now have broken plastic around the right hingeThis is said to be a known issue with the laptop and there are many similar cases even on their support forumsHowever Dell says the customer must pay for the repairIn the advertisement they claim that it was tested for 20,openings and closingsI haven't even opened and closed it for 10,times and it is in bad conditionThis is not something I expect form a company like DellThis is taken directly from their advertisement for the product: "Call us excessive, but after twisting an Inspiron laptop's base and lid more than 25,times, we can assure you the parts inside are well protected." Excessive with the zeroes in the number of tests maybe! Mine is not the only case where this has happened there are many others with the same complaintI'm wondering why Dell did not recall this laptop when they knew there was an issue with the design
I will spare you the details Suffice it to say that Dell provides the single worst customer service in the history of the world Not only did they do wrong by me, but they consistently refused to adequately understand or address the situation in any meaningful way Ultimately they resorted to branding me, their former long-time customer, as a liar and a thief in order to justify their awful behaviorIf you want to enjoy the ultimate in pain, aggravation, and regret, then by all means become a Dell customer and purchase any of their products If you'd rather avoid this particular ring of Hell and its agonies, look anywhere else for your computing needs
The worst buying experience of my long life Moreover, they're accumulating interest on my money after they delay a refund on a product returned to them (unopened) over two months ago
I placed orders for two TVs back in November I needed to cancel both orders immediately after placing them, and that was the beginning of a nightmare of an experience with Dell Customer CareEven after confirming with Customer Care multiple times that the orders were cancelled and would not be shipped, the orders were still shippedIt took over emails, chats, and phone calls over the course of four months to finally get my money back! I'm appalled at how poorly the entire process was handledThis was completely unacceptable, and no customer should ever have to go through this just to get their money backThe customer care representatives lied multiple times about the orders being cancelled and made several misrepresentations about refunds being processed Dell said they would provide a courtesy credit for all of the issues, but they have stopped responding
Working with Dell and Dell Financial services is a messI purchased a computer online from Dell.com and signed up for Dell Financial Services so that I could pay monthly instead of all at onceThe purchase was then made through dell financial services and I received my computerAfter receiving the computer I think at one time I submitted a refund on accident (just looking at the policy and I accidentally clicked the button), but since I was going to keep the computer I didn't take any action (i.esending it back)Since I was leaving vacation (for two months) I wanted to set up automatic payment through DFS (Dell Financial Services)But they have this overly complex system where you have to have an account number to do this and they couldn't give me my account number over the phoneThey had to mail it inI also used an address I was not currently living at for the DFS account so when they did mail it in, I would not receive itDue to this bad system and given that I was going t
I've been a long-time supporter of dell and they're products owning multiple PCs within my family (pieces) including one Alienware laptopAs a loyal customer of Dell I always recommended to friends and relatives of mine to purchase dell machines for their magnificent quality, support etcMy appreciation of Dell changed when I found myself in need of their help with regards to my Alienware laptop which I had bought barely a year ago for the extravagant amount of eurosAlthough it was supposed to be excellent machine- which I bought solely for academic reasons such as “demanding” simulations and programming (F.Y.I I have never played a single game in my life)- since the beginning I was getting BSOD for no obvious reasonContacting Dell in the UK never lead anywhere but in waste of time as the “customer support technicians” never really helped but instead just went over a robotised manuscript requiring you to perform the same steps every single time even when they were able to verify that you had done exactly the same process the previous dayGod bless a Greek Dell’s technician was able to realise that the existing issue was owning to “simple” software malfunction of Dell’s Alienware software and fixed; several times; along with similar issuesSo everything was fine for a brief (REALLY brief) period before I started facing the same issues all over againThen I finally decided it was time to format my laptopThat only fixed the problems for a day or so… Fed up (when I finally had some spare time) I started looking into repairing the frequently occurring problems I was constantly facing with my laptopAs such I contacted the department of dell in Greece who as quickly as humanly possible (days) sent me the necessary parts they demanded responsible for my problems along with the technician who at the time changed my graphics card along with the motherboardAfterwards when I returned to the UK (because I started my PhD) once again I faced BSODIt was now realised by a Greek dell technician that the cause was the HDD of my machine (keep in mind the same machine also has got an SSD on which the OS is installed) At that point ? didn’t know that a torturous way lied ahead of meAlthough I was in the UK I firstly contacted the Greek department of Dell which they always seemed to better grasp my problemsThey suggested I should perform a few diagnostics and recommended I should then communicate with the corresponding department in the UKSo I handed up with the one department to call the otherThe test had only finished when they picked up and a guy (who it is worth saying was nowhere close to fluently speaking English) continuously insisted on re-running the same tests all over again to verify himself (no-idea how) that I had indeed did soAt any case I spent another hours of my life running the same tests until he was finally convinced at which point he finally accepted on sending someone over to replace my HHDThis took place on Friday the 22nd of JanuaryOn Monday 25th of January they sent their “specialised” technician to “repair” my laptopAfter two hours of uncertainty and trembling over my laptop he finally managed to put it together and turn it on only to realise that for some unknown reason the keyboard was not working Connecting an external keyboard that I had he was now attempting to understand as to why we weren’t able to “see” the connected and new HHD that he had replaced proposing (for reasons unknown and incomprehensible) we should now format the SSD tooAfter minutes of quarrelling I convinced we shouldn’t do so but instead search for the new hardware via the “Disk Management” and so we did and do we resolved this issueStill for some reason the keyboard was not workingHe had failed to mention that for no reason he had replace my motherboard (which I had changed not a month ago) and in the process he short circuited the keyboard by failing to connect the pieces correctlyAt that point he announced me he had exceeded the amount of time he could spent with me and told that after communication with Dell he might come the next dayAnd so my laptop was still not repairedOn the next day (23rd of January) he came again and changed my motherboard, graphics card as well as keyboardI was only gone minutes when I came back realising that now my laptop wouldn’t turn on at allAt that point once again he told me he couldn’t spent any more time with meWe called Dell and then arranged for my laptop to be picked up and be sent to Dell’s main officeAfter days they finally returned it to me just to find out that once again I got BSODWhen I called them on Friday (12th of February) they were now not able to help me any further as my laptop was bought in GreeceAt that point I hanged up furious with they told meI am curious why don’t they respect the money I’ve spent for DellWhy to make their customers life so difficult? Why their technical team is so inelastic in actually helping Dell’s customers? Why exactly have they not replaced my laptop with a new one after all problems that I’ve faced?
Its Regarding Price Match Policy of Dell.com , I was trying to purchase a product using their Price match policy It satisfied all the requirements of their polices and they agreed , created a quote But now with out a proper reason they have cancelled the quote and when trying to contact the customer service they disconnecting abruptly without a proper reason I have been very loyal customer to Dell from past years since I was in USA
My school purchased several dozen Dell Inspiron laptops, in less than monthsA teacher came up to me to tell me that after an automated Windows update, the computer came up with a critical error message that it couldn't find the C: This meant that EVERYTHING was goneNo programs, documents, nothing could be found on computerI called Dell supportThey checked that it was not a hardware issueThey connected me to their advance software technical issues department - they refused to help me, saying "it will cost $for this repair" Your terrible made cheap computer that cost less than that to buy, now has to cost more to fix it in less than months of use? Service reference # [redacted]
I write you after delays from Dell for the same order and no help whatsoever from any of the hours of customer service, many phone transfers, and a general run around My order number is [redacted] , placed on 2/2/ My name is [redacted] , [redacted] **., [redacted] , [redacted] ***; [redacted] and email [redacted] @aol.com I ordered a particular monitor in stock (you had units available), but had asked for a better price as I had already ordered of these from Dell before much cheaper Dell did give me some sort of discount and placed the order That order has been delayed times since Customer service simply says each time it will come the next time After times of them being wrong...I have no faith that the 13th time will be any different Calling Dell results nothing They offer to cancel the order but make it clear that if they place a new one there is no guarantee that I can get it for the same price While this monitor was a refurbished one, I would think after de
I was asked about an insurance plan for my new laptop I went through the steps, listening and agreeing, he then went to get the process prepared and confirm my payment I hung up the phone as I desired to not go through with the purchase The associate still charged my account I asked them to reverse the charge immediately, and nothing ever happened I've incurred interest on this unauthorized charge now The associate refuses to reverse the charges I will need to pursue litigation if nothing happens in the near future DO NOT BUY FROM DELL
I have an extended warranty with dellwhen they replaced my computer I waited months for them to send me a box to return the old computer once the box was received (months later) I returned the computerNow they are saying they never received the computer and are refusing me service on my current machine
I have received a new Dell laptop as a gift on May 1st and realized the "mouse pad" didn't work at allI called a couple times to have technical support walk me through all the possible "re-set" procedures and still didn't workon May 6th and technical support was not able to solve this problem over the phone, so they asked me to waited for a local technician to come out to my house to replace the parts, I waited a week to finally got a date on May 16th for the technician to come outhe replaced the part but new "mouse pad" still doesn't workhe told me to call back technical support and mail back the computer to be fixedI had to call back to the technical support again to request a refund or replacement for a computer that didn't work from day onethe technical support said they could not fix it and could not replace this unit due to it's spec(???) the best choice was to return it and purchase a new oneso I was told I had to talk to the customer service department, the cus
I bought laptops One of them needed repairs I bought a warranty I called Dell, and they sent me a box with a label A month went by and I'm wondering what happened to my laptop I called Dell They said they never received the package I told them I brought it in to be shipped Its months and still they don't have the package Dell is asking me for the tracking number I don't have it Dell is the one who bought the label They should have records Dell is telling me to take the issue up with FedEx I never dealt with FedEx Dell is the one who had business with FedEx Dell is telling me I'm out of Luck Dell isn't taking responsibility with my computer is used my money to buy with them, plus the warranty for laptops Service Request # [redacted] Service Tag# [redacted] @dell.com Please help [redacted]
Dear Sir or Ma'am, I would like to begin the process of filing a consumer complaint against the company Dell, a personal computer manufacturer I purchased a computer (Purchase ID [redacted] with Dell) for $3,on 3/27/I had severe problems that were not fixable within the first weekAfter working significantly with Dell technical support, they chose to send me a replacement system by 4/11/ According to their replacement request, I would not receive my replacement computer until 4/20-4/25/They also have a policy that they will not grant a refund if it has passed the day mark since the original purchase Note: they are giving me a replacement system that does not even arrive until basically that deadline Of course, I receive the system and they do not even grant me ownership of the new computer until after 4/23/(so I cannot even download my software onto the computer yet By 4/29/2017, the replacement computer has the exact same i
I purchased a new laptop and had hard drive failuresAfter filing a complaint with the Revdex.com and sending the president a message via LinkedIn, I was contacted by the Advanced Resolution GroupAfter insisting that I would not accept a refurbished product, I was sent a new one That laptop which I assumed was new has now also had a hard drive failureI tried contacting [redacted] at ###-###-####- [redacted] and I was informed by the gentleman that answered that this incident # was closed and I would have to contact their customer service department againI'm sure you can appreciate the time involved with dealing with their customer service departmentI was told that someone will call me in to hoursIt takes months to resolve issues and only because as a consumer you are the one having to constantly call them to ask what is being done to resolve this As far as I'm concerned, it hasn't been resolvedI never closed the last fileThe original incident number is [redacted]
Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
I am writing this letter to you regarding the Cyber Monday sale of November I in good faith signed on to Dell.com for your sale at 1: I did not see the advertised laptop available at that time, so I went to Dell Chat (see attached) and was told that this computer would not be available until 2:P.M Since I was already signed on I waited until 2:p.mand the website did update to show the Inspiron inch at as your ad stated ( see attached) I then ordered laptops and your system did not preventive me from doing so In my excitement, I failed to realize that your company charged me for each computer I then went on to Dell chat to notify them of the error and as you can see from attachment # Dell chat advised me to contact customer service At this point, the nightmare began as your agents kept me on hold for long periods of time and then refused to reimburse me for the error The manager who I believe gave a name stated that yo
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
Dell cancelled my order without any reason and NO REFUND
On or about February 11th, I purchased a wireless Dell E525W printer and desktop computer I set the desktop up immediately since I had online work I needed to do I didn't however set the printer up at that time since I was tight on time and didn't need to print documents immediately months later, I've set the printer up to find it is defective I've called technical support and spent over an hour troubleshooting The tech said I received a bad printer, and that they could replace it with a refurbished one since days had past I purchased a new printer Dell printer, expecting it to work Even though I purchased through [redacted] , Dell should stand behind their product Replacing it with a used product is poor business when nothing is said about setup within days being required to get a new working product
I purchased a Dell laptop for school and now have broken plastic around the right hingeThis is said to be a known issue with the laptop and there are many similar cases even on their support forumsHowever Dell says the customer must pay for the repairIn the advertisement they claim that it was tested for 20,openings and closingsI haven't even opened and closed it for 10,times and it is in bad conditionThis is not something I expect form a company like DellThis is taken directly from their advertisement for the product: "Call us excessive, but after twisting an Inspiron laptop's base and lid more than 25,times, we can assure you the parts inside are well protected." Excessive with the zeroes in the number of tests maybe! Mine is not the only case where this has happened there are many others with the same complaintI'm wondering why Dell did not recall this laptop when they knew there was an issue with the design
I will spare you the details Suffice it to say that Dell provides the single worst customer service in the history of the world Not only did they do wrong by me, but they consistently refused to adequately understand or address the situation in any meaningful way Ultimately they resorted to branding me, their former long-time customer, as a liar and a thief in order to justify their awful behaviorIf you want to enjoy the ultimate in pain, aggravation, and regret, then by all means become a Dell customer and purchase any of their products If you'd rather avoid this particular ring of Hell and its agonies, look anywhere else for your computing needs
The worst buying experience of my long life Moreover, they're accumulating interest on my money after they delay a refund on a product returned to them (unopened) over two months ago
I placed orders for two TVs back in November I needed to cancel both orders immediately after placing them, and that was the beginning of a nightmare of an experience with Dell Customer CareEven after confirming with Customer Care multiple times that the orders were cancelled and would not be shipped, the orders were still shippedIt took over emails, chats, and phone calls over the course of four months to finally get my money back! I'm appalled at how poorly the entire process was handledThis was completely unacceptable, and no customer should ever have to go through this just to get their money backThe customer care representatives lied multiple times about the orders being cancelled and made several misrepresentations about refunds being processed Dell said they would provide a courtesy credit for all of the issues, but they have stopped responding
Working with Dell and Dell Financial services is a messI purchased a computer online from Dell.com and signed up for Dell Financial Services so that I could pay monthly instead of all at onceThe purchase was then made through dell financial services and I received my computerAfter receiving the computer I think at one time I submitted a refund on accident (just looking at the policy and I accidentally clicked the button), but since I was going to keep the computer I didn't take any action (i.esending it back)Since I was leaving vacation (for two months) I wanted to set up automatic payment through DFS (Dell Financial Services)But they have this overly complex system where you have to have an account number to do this and they couldn't give me my account number over the phoneThey had to mail it inI also used an address I was not currently living at for the DFS account so when they did mail it in, I would not receive itDue to this bad system and given that I was going t