On or about February 11th, I purchased a wireless Dell E525W printer and desktop computer I set the desktop up immediately since I had online work I needed to do I didn't however set the printer up at that time since I was tight on time and didn't need to print documents immediately months later, I've set the printer up to find it is defective I've called technical support and spent over an hour troubleshooting The tech said I received a bad printer, and that they could replace it with a refurbished one since days had past I purchased a new printer Dell printer, expecting it to work Even though I purchased through [redacted] , Dell should stand behind their product Replacing it with a used product is poor business when nothing is said about setup within days being required to get a new working product
We have purchased Dell's for our family and companies for years, due to your high quality for first years we tolerated problems that started in when I went in the hospital It started with issues with the power cord that cost me over and over on average $a yearThen in the past years an issue where bubbles popped up on the screen and would require 3-minutes of my time waiting on the lap top to get through these bubbles to stop and the lap top to operate I wil be switching our company systems and family ones to HP this year I do this after years of testing HP to DELL and HP hands down out do Dell Dell will lose hundreds of thousands in sales from my company and sister companies I seek $1,for my last lap top, $1,for the previous one that I got maybe months use and $for power cords for a total of $3, And recommend that Revdex.com leaves this complaint on line for the many who visit Revdex.com to see why they should not purchase a Dell Is
I bought a dell tablet on 3/31/ about a month ago it stopped turning on I have been on the phone with Dell trying to get my money back and they just quote their policy to me their technical support has been no help, knows nothing of the product and all that happens is I keep getting transfered around
I have returned the product back to Dell on the date of 01/25/Dell customer service has told me that they have done the refund but the monies has not shown on my credit cardMy credit card company has looked at it twice and has told me that Dell has returned most of the money and they were outDell still owes me $They have the product and I do not have my money
I purchased a Dell laptop for school and now have broken plastic around the right hingeThis is said to be a known issue with the laptop and there are many similar cases even on their support forumsHowever Dell says the customer must pay for the repairIn the advertisement they claim that it was tested for 20,openings and closingsI haven't even opened and closed it for 10,times and it is in bad conditionThis is not something I expect form a company like DellThis is taken directly from their advertisement for the product: "Call us excessive, but after twisting an Inspiron laptop's base and lid more than 25,times, we can assure you the parts inside are well protected." Excessive with the zeroes in the number of tests maybe! Mine is not the only case where this has happened there are many others with the same complaintI'm wondering why Dell did not recall this laptop when they knew there was an issue with the design
On July 13, 2017, I purchased by phone a new Dell computer, model Inspiron 3268, preinstalled with the Windows Home (bit) operating system The purchase included the following accessories: Dell MSwired mouse; Dell KBWired Multi-Media Keyboard; and DVDRW Optical driveIn addition to the hardware, I purchased the following software: Adobe Acrobat Standard DC; McAfee; and what I thought was Microsoft Office but turned out to be only a one-year subscription to Microsoft Office The order details are as follows: Order Number: [redacted] ; Cr: [redacted] ; Sales Rep: [redacted] *; Way Bill Number: [redacted] ; Service Tag: [redacted] Two boxes arrived on July 18th, 2017, delivered by FedEx I assembled the computer, connected to the internet, and followed the onscreen prompts When I began the Adobe Acrobat Standard DC download and installation, there was a message that those procedures would take four hours and four minutes Approximate
Bait and Switch I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company Reference Dell incident is [redacted] 10:51:AM [redacted] sending you the quote to confirm the specs 10:54:AM [redacted] please stay connected over the chat 10:54:AM [redacted] ok 10:55:AM [redacted] did you send the quote in e-mail? 10:55:AM [redacted] I am working on the pricing 11:01:AM [redacted] sorry for
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product On 10/14/I contact Dell to fix the prob
Dell Outlet inc routinely does huge sales every few weeks or monthsTypically the sales occur through the release of coupons of 35% or more offUsers can combine the coupons with manager and sales rep discounts or cash backLast month in July they had an all month promo of 30%-35% off alienware used systemsTypically users score high end systems for $range fully maxed out at near 50% off discounts The discounts in no way are specific or unique as its an all the time thingAlso eBay resellers have systems of comparable specs for around the same price but brand new at huge discounts up to 48% The two model of systems I was looking at were the alienware rfor $with 6820HK CPU, GeForce 980M GTX, 32GB DDR4, Windows Pro, 512GB MSSD, 1TB RPM HDD and year warranty and all the fixingsThe Alienware Rwith same specs but for 128GB SSD is for $as well The coupon was released August 3rd advertised on Dell's site and [redacted] for 35% off any system
I purchase a high end Alienware laptop computer from Dell on Nov 22,as a gift for my stepsonAfter one and one-half months a windows automatic update transmitted a virus preventing him from opening the operating system thus rendering the computer uselessWe contacted dell service (computer was under warranty) and after a short attempt to fix Dell told us that his data was corrupted and we were given the information to contact a team from Windows and everything was lost but they would give us instructions on reloading a new windows the following MondayI was so disgusted with Dell's lack of effort in servicing a $top of the line laptop that I took it in to an area computer repair service (AOS in Branford, CT) and paid $to have the windows reload done by a professional techBut that was a minor inconvenience compared to the loss of a lifetime of dataI contacted Dell customer service and was told my complaint was "duly noted"
I ordered a laptop thru Dell.com It was delivered on 7/20/ The laptop arrived non working I followed all of their steps for troubleshooting The technical team spent more than hours diagnosing it The arrived at the decision to exchange the system for a brand new system This was escalated to the escalation team This was guaranteed to take 3-business days It has now been over weeks and they will not help in resolving this issue I just hung up the phone with Dell And I was told they still need more time to process this exchange Which is what they have been saying everytime I communicate with them At this point the product is going to be out of the day window for a return Which is what it feels like They keep pushing back the exchange and have no answers Whenever I call no one can answer where the exchange is I paid for a product and received a non working product I have followed all of their directions and still have no resolution
Working with Dell and Dell Financial services is a messI purchased a computer online from Dell.com and signed up for Dell Financial Services so that I could pay monthly instead of all at onceThe purchase was then made through dell financial services and I received my computerAfter receiving the computer I think at one time I submitted a refund on accident (just looking at the policy and I accidentally clicked the button), but since I was going to keep the computer I didn't take any action (i.esending it back)Since I was leaving vacation (for two months) I wanted to set up automatic payment through DFS (Dell Financial Services)But they have this overly complex system where you have to have an account number to do this and they couldn't give me my account number over the phoneThey had to mail it inI also used an address I was not currently living at for the DFS account so when they did mail it in, I would not receive itDue to this bad system and given that I was going t
In 06/I purchased a laptop that was supposed to be billed to my dell preferred accountAccording to Dell there was a computer error on their end and the laptop did not get added, and I continued to make payments on the preferred account for other products without knowledge of their errorduring the middle of the year, Dell contacted me about the invoice and did not specify that they error had occurred and was attempting to collect their dollarsafter multiple months of trying to figure out the problem it finally came to light about their internal errorFrom 06/to this date I have been attempting to come up with a solution to pay the sum which includes increase the credit line on the account or simply letting me pay the invoice in installments because I do not have the sum to pay in full at one time, which was the point of using the preferred credit accountDell has tossed moved my case around to multiple departments with no resolution in sightI have asked to
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix 1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode 2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office 3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
I sent a SILVER in color, Dell Inspiron in laptop, service tag [redacted] , to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag [redacted] , identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
Service Tag: [redacted] Express Service Code: [redacted] On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
re prod ID [redacted] pc was purchased with understanding from sales agent at dell and his supervisor ( [redacted] ) that the Pc needed a latin keyboard and that it would be given to an associate in panamathe pc arrived and we tried it- there were significant issue with the keboard as the pc came with a US keybaordI spoke to sales agent and his supervisor and they informed me to return it as it was within retun policy time- reurns sent lables to return pc- we have been trying for days to recah someone at dell as he lables do not work in panamacost if usdto ship this backToday I spent hours with various departemtns and got no where th who will pay for the shipping to return pcVery rude u profrssonal helpless staffers n every call.I will call amex and dispute tis charge as I ahve bought another dell in panama with the correct keyboardAll this could have been avoided if the sales person listenedI want this pc to go back before dell say too late
I purchased a Dell 2-in-Inspiron Laptop on May (order# [redacted] ) and the website claimed it was active pen capable for on-screen tablet writing I subsequently purchased the recommended Dell Active Pen PN338M (the pen the Dell website says will work with my laptop, Order# [redacted] ) After the pen failed to work I contacted Dell customer tech support and they told me the laptop I bought ships in two versions, one the pen works with and the other (the one they sent me) does not I asked Dell to (1) send me a return label for the pen and (2) change their deceptive advertising on-line Dell has done neither as of the writing of this complaint
Hello, February 9th, I used the chat feature on Dell.com to place an order using two Dell gift cards and my credit cardAfter placing the order, I received a phone call about minutes later telling me that "the order number was not generated." I was told they would have to engage the gift card team to have funds reloaded on my gift card in order to try to finalize the orderI was told I would receive a call back hours laterIt is now the 13th, and I have not received a call backDisturbingly, I was never emailed a log of my chat even though I have been emailed chat logs every time I chat with Dell
On or about February 11th, I purchased a wireless Dell E525W printer and desktop computer I set the desktop up immediately since I had online work I needed to do I didn't however set the printer up at that time since I was tight on time and didn't need to print documents immediately months later, I've set the printer up to find it is defective I've called technical support and spent over an hour troubleshooting The tech said I received a bad printer, and that they could replace it with a refurbished one since days had past I purchased a new printer Dell printer, expecting it to work Even though I purchased through [redacted] , Dell should stand behind their product Replacing it with a used product is poor business when nothing is said about setup within days being required to get a new working product
We have purchased Dell's for our family and companies for years, due to your high quality for first years we tolerated problems that started in when I went in the hospital It started with issues with the power cord that cost me over and over on average $a yearThen in the past years an issue where bubbles popped up on the screen and would require 3-minutes of my time waiting on the lap top to get through these bubbles to stop and the lap top to operate I wil be switching our company systems and family ones to HP this year I do this after years of testing HP to DELL and HP hands down out do Dell Dell will lose hundreds of thousands in sales from my company and sister companies I seek $1,for my last lap top, $1,for the previous one that I got maybe months use and $for power cords for a total of $3, And recommend that Revdex.com leaves this complaint on line for the many who visit Revdex.com to see why they should not purchase a Dell Is
I bought a dell tablet on 3/31/ about a month ago it stopped turning on I have been on the phone with Dell trying to get my money back and they just quote their policy to me their technical support has been no help, knows nothing of the product and all that happens is I keep getting transfered around
I have returned the product back to Dell on the date of 01/25/Dell customer service has told me that they have done the refund but the monies has not shown on my credit cardMy credit card company has looked at it twice and has told me that Dell has returned most of the money and they were outDell still owes me $They have the product and I do not have my money
I purchased a Dell laptop for school and now have broken plastic around the right hingeThis is said to be a known issue with the laptop and there are many similar cases even on their support forumsHowever Dell says the customer must pay for the repairIn the advertisement they claim that it was tested for 20,openings and closingsI haven't even opened and closed it for 10,times and it is in bad conditionThis is not something I expect form a company like DellThis is taken directly from their advertisement for the product: "Call us excessive, but after twisting an Inspiron laptop's base and lid more than 25,times, we can assure you the parts inside are well protected." Excessive with the zeroes in the number of tests maybe! Mine is not the only case where this has happened there are many others with the same complaintI'm wondering why Dell did not recall this laptop when they knew there was an issue with the design
On July 13, 2017, I purchased by phone a new Dell computer, model Inspiron 3268, preinstalled with the Windows Home (bit) operating system The purchase included the following accessories: Dell MSwired mouse; Dell KBWired Multi-Media Keyboard; and DVDRW Optical driveIn addition to the hardware, I purchased the following software: Adobe Acrobat Standard DC; McAfee; and what I thought was Microsoft Office but turned out to be only a one-year subscription to Microsoft Office The order details are as follows: Order Number: [redacted] ; C
r: [redacted] ; Sales Rep: [redacted] *; Way Bill Number: [redacted] ; Service Tag: [redacted] Two boxes arrived on July 18th, 2017, delivered by FedEx I assembled the computer, connected to the internet, and followed the onscreen prompts When I began the Adobe Acrobat Standard DC download and installation, there was a message that those procedures would take four hours and four minutes Approximate
Bait and Switch I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company Reference Dell incident is [redacted] 10:51:AM [redacted] sending you the quote to confirm the specs 10:54:AM [redacted] please stay connected over the chat 10:54:AM [redacted] ok 10:55:AM [redacted] did you send the quote in e-mail? 10:55:AM [redacted] I am working on the pricing 11:01:AM [redacted] sorry for
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product On 10/14/I contact Dell to fix the prob
Dell cancelled my order without any reason and NO REFUND
Dell Outlet inc routinely does huge sales every few weeks or monthsTypically the sales occur through the release of coupons of 35% or more offUsers can combine the coupons with manager and sales rep discounts or cash backLast month in July they had an all month promo of 30%-35% off alienware used systemsTypically users score high end systems for $range fully maxed out at near 50% off discounts The discounts in no way are specific or unique as its an all the time thingAlso eBay resellers have systems of comparable specs for around the same price but brand new at huge discounts up to 48% The two model of systems I was looking at were the alienware rfor $with 6820HK CPU, GeForce 980M GTX, 32GB DDR4, Windows Pro, 512GB MSSD, 1TB RPM HDD and year warranty and all the fixingsThe Alienware Rwith same specs but for 128GB SSD is for $as well The coupon was released August 3rd advertised on Dell's site and [redacted] for 35% off any system
I purchase a high end Alienware laptop computer from Dell on Nov 22,as a gift for my stepsonAfter one and one-half months a windows automatic update transmitted a virus preventing him from opening the operating system thus rendering the computer uselessWe contacted dell service (computer was under warranty) and after a short attempt to fix Dell told us that his data was corrupted and we were given the information to contact a team from Windows and everything was lost but they would give us instructions on reloading a new windows the following MondayI was so disgusted with Dell's lack of effort in servicing a $top of the line laptop that I took it in to an area computer repair service (AOS in Branford, CT) and paid $to have the windows reload done by a professional techBut that was a minor inconvenience compared to the loss of a lifetime of dataI contacted Dell customer service and was told my complaint was "duly noted"
I ordered a laptop thru Dell.com It was delivered on 7/20/ The laptop arrived non working I followed all of their steps for troubleshooting The technical team spent more than hours diagnosing it The arrived at the decision to exchange the system for a brand new system This was escalated to the escalation team This was guaranteed to take 3-business days It has now been over weeks and they will not help in resolving this issue I just hung up the phone with Dell And I was told they still need more time to process this exchange Which is what they have been saying everytime I communicate with them At this point the product is going to be out of the day window for a return Which is what it feels like They keep pushing back the exchange and have no answers Whenever I call no one can answer where the exchange is I paid for a product and received a non working product I have followed all of their directions and still have no resolution
Working with Dell and Dell Financial services is a messI purchased a computer online from Dell.com and signed up for Dell Financial Services so that I could pay monthly instead of all at onceThe purchase was then made through dell financial services and I received my computerAfter receiving the computer I think at one time I submitted a refund on accident (just looking at the policy and I accidentally clicked the button), but since I was going to keep the computer I didn't take any action (i.esending it back)Since I was leaving vacation (for two months) I wanted to set up automatic payment through DFS (Dell Financial Services)But they have this overly complex system where you have to have an account number to do this and they couldn't give me my account number over the phoneThey had to mail it inI also used an address I was not currently living at for the DFS account so when they did mail it in, I would not receive itDue to this bad system and given that I was going t
In 06/I purchased a laptop that was supposed to be billed to my dell preferred accountAccording to Dell there was a computer error on their end and the laptop did not get added, and I continued to make payments on the preferred account for other products without knowledge of their errorduring the middle of the year, Dell contacted me about the invoice and did not specify that they error had occurred and was attempting to collect their dollarsafter multiple months of trying to figure out the problem it finally came to light about their internal errorFrom 06/to this date I have been attempting to come up with a solution to pay the sum which includes increase the credit line on the account or simply letting me pay the invoice in installments because I do not have the sum to pay in full at one time, which was the point of using the preferred credit accountDell has tossed moved my case around to multiple departments with no resolution in sightI have asked to
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix 1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode 2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office 3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
I sent a SILVER in color, Dell Inspiron in laptop, service tag [redacted] , to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag [redacted] , identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
Service Tag: [redacted] Express Service Code: [redacted] On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
re prod ID [redacted] pc was purchased with understanding from sales agent at dell and his supervisor ( [redacted] ) that the Pc needed a latin keyboard and that it would be given to an associate in panamathe pc arrived and we tried it- there were significant issue with the keboard as the pc came with a US keybaordI spoke to sales agent and his supervisor and they informed me to return it as it was within retun policy time- reurns sent lables to return pc- we have been trying for days to recah someone at dell as he lables do not work in panamacost if usdto ship this backToday I spent hours with various departemtns and got no where th who will pay for the shipping to return pcVery rude u profrssonal helpless staffers n every call.I will call amex and dispute tis charge as I ahve bought another dell in panama with the correct keyboardAll this could have been avoided if the sales person listenedI want this pc to go back before dell say too late
I purchased a Dell 2-in-Inspiron Laptop on May (order# [redacted] ) and the website claimed it was active pen capable for on-screen tablet writing I subsequently purchased the recommended Dell Active Pen PN338M (the pen the Dell website says will work with my laptop, Order# [redacted] ) After the pen failed to work I contacted Dell customer tech support and they told me the laptop I bought ships in two versions, one the pen works with and the other (the one they sent me) does not I asked Dell to (1) send me a return label for the pen and (2) change their deceptive advertising on-line Dell has done neither as of the writing of this complaint
Hello, February 9th, I used the chat feature on Dell.com to place an order using two Dell gift cards and my credit cardAfter placing the order, I received a phone call about minutes later telling me that "the order number was not generated." I was told they would have to engage the gift card team to have funds reloaded on my gift card in order to try to finalize the orderI was told I would receive a call back hours laterIt is now the 13th, and I have not received a call backDisturbingly, I was never emailed a log of my chat even though I have been emailed chat logs every time I chat with Dell