I ordered a laptop thru Dell.com It was delivered on 7/20/ The laptop arrived non working I followed all of their steps for troubleshooting The technical team spent more than hours diagnosing it The arrived at the decision to exchange the system for a brand new system This was escalated to the escalation team This was guaranteed to take 3-business days It has now been over weeks and they will not help in resolving this issue I just hung up the phone with Dell And I was told they still need more time to process this exchange Which is what they have been saying everytime I communicate with them At this point the product is going to be out of the day window for a return Which is what it feels like They keep pushing back the exchange and have no answers Whenever I call no one can answer where the exchange is I paid for a product and received a non working product I have followed all of their directions and still have no resolution
I ordered the item from Dell website on the 10/25/and they shipped the same day as a two day shipment (expedite) with FedEx 2Day I got provided with tracking number [redacted] and checking the status on FedEx website that keeps saying PendingIt's Sunday the 3rd of November and the item still not delivered and still saying pending Contacted FedEx and they have no idea where the item is and no any information that they could provide Called Dell several times to ship me a replacement or refund my money, and they just keep ignoring my requests
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix 1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode 2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office 3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
Hello, February 9th, I used the chat feature on Dell.com to place an order using two Dell gift cards and my credit cardAfter placing the order, I received a phone call about minutes later telling me that "the order number was not generated." I was told they would have to engage the gift card team to have funds reloaded on my gift card in order to try to finalize the orderI was told I would receive a call back hours laterIt is now the 13th, and I have not received a call backDisturbingly, I was never emailed a log of my chat even though I have been emailed chat logs every time I chat with Dell
I have returned the product back to Dell on the date of 01/25/Dell customer service has told me that they have done the refund but the monies has not shown on my credit cardMy credit card company has looked at it twice and has told me that Dell has returned most of the money and they were outDell still owes me $They have the product and I do not have my money
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product On 10/14/I contact Dell to fix the prob
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
Dell Outlet inc routinely does huge sales every few weeks or monthsTypically the sales occur through the release of coupons of 35% or more offUsers can combine the coupons with manager and sales rep discounts or cash backLast month in July they had an all month promo of 30%-35% off alienware used systemsTypically users score high end systems for $range fully maxed out at near 50% off discounts The discounts in no way are specific or unique as its an all the time thingAlso eBay resellers have systems of comparable specs for around the same price but brand new at huge discounts up to 48% The two model of systems I was looking at were the alienware rfor $with 6820HK CPU, GeForce 980M GTX, 32GB DDR4, Windows Pro, 512GB MSSD, 1TB RPM HDD and year warranty and all the fixingsThe Alienware Rwith same specs but for 128GB SSD is for $as well The coupon was released August 3rd advertised on Dell's site and [redacted] for 35% off any system
Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell
I made a purchase online on 12/11/ I returned the the item and received a returned confirmation email on 12/28/I have been calling the Dell office on numerous occasionsI've called on 1/24/18, 2/21/2018, 2/24/3/12/2018, 3/23/And 3/27/I have spoken to numerous Reps including a supervisorWho stated my returned is being reviewed and then processedAs of today 3/27/2018, I have only received a partial refund only as a Dell creditDell keeps claiming the issue is with my bankI have spoken to my bank on numerous occasions and base on Dell transaction memo a refund was never processDell representatives and supervisors refuse to assist and only repeats what in the their systemAnd has no regards to customer service or care about resolving the issue at hand They have a lack of empathyI have been a Dell customer for a long time and this experience will definitely discourage from ever purchasing from DellI will also vent my dissatisfaction to my family
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I sent a SILVER in color, Dell Inspiron in laptop, service tag [redacted] , to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag [redacted] , identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
Bait and Switch I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company Reference Dell incident is [redacted] 10:51:AM [redacted] sending you the quote to confirm the specs 10:54:AM [redacted] please stay connected over the chat 10:54:AM [redacted] ok 10:55:AM [redacted] did you send the quote in e-mail? 10:55:AM [redacted] I am working on the pricing 11:01:AM [redacted] sorry for
We have purchased Dell's for our family and companies for years, due to your high quality for first years we tolerated problems that started in when I went in the hospital It started with issues with the power cord that cost me over and over on average $a yearThen in the past years an issue where bubbles popped up on the screen and would require 3-minutes of my time waiting on the lap top to get through these bubbles to stop and the lap top to operate I wil be switching our company systems and family ones to HP this year I do this after years of testing HP to DELL and HP hands down out do Dell Dell will lose hundreds of thousands in sales from my company and sister companies I seek $1,for my last lap top, $1,for the previous one that I got maybe months use and $for power cords for a total of $3, And recommend that Revdex.com leaves this complaint on line for the many who visit Revdex.com to see why they should not purchase a Dell Is
In 06/I purchased a laptop that was supposed to be billed to my dell preferred accountAccording to Dell there was a computer error on their end and the laptop did not get added, and I continued to make payments on the preferred account for other products without knowledge of their errorduring the middle of the year, Dell contacted me about the invoice and did not specify that they error had occurred and was attempting to collect their dollarsafter multiple months of trying to figure out the problem it finally came to light about their internal errorFrom 06/to this date I have been attempting to come up with a solution to pay the sum which includes increase the credit line on the account or simply letting me pay the invoice in installments because I do not have the sum to pay in full at one time, which was the point of using the preferred credit accountDell has tossed moved my case around to multiple departments with no resolution in sightI have asked to
I bought a dell tablet on 3/31/ about a month ago it stopped turning on I have been on the phone with Dell trying to get my money back and they just quote their policy to me their technical support has been no help, knows nothing of the product and all that happens is I keep getting transfered around
I placed an order for a computer in October of I used a Gift card as paymentThe order was canceled by Dell and recreated, due to lack of processorsI received the orderNow I am receiving "Collections" emails from DellI have received such emails demanding payment, I am in possession of my invoice that shows payment in full was applied to a gift cardI have also received no less than calls trying to sell me an extended warrantyI have asked no less than times to not be solicited for extended warrantiesI called Dell Customer care line and was transferred several times until I finally ended up at the "Fraud reporting" Department, where I was told they would call me back, that was weeks ago and long before I received the second such email I would be happy to supply the emailI know the email is coming from Dell as it has [redacted] as the originating address, although no one at Dell seems to know why I am receiving these emails with my personal acc
On July 13, 2017, I purchased by phone a new Dell computer, model Inspiron 3268, preinstalled with the Windows Home (bit) operating system The purchase included the following accessories: Dell MSwired mouse; Dell KBWired Multi-Media Keyboard; and DVDRW Optical driveIn addition to the hardware, I purchased the following software: Adobe Acrobat Standard DC; McAfee; and what I thought was Microsoft Office but turned out to be only a one-year subscription to Microsoft Office The order details are as follows: Order Number: [redacted] ; Cr: [redacted] ; Sales Rep: [redacted] *; Way Bill Number: [redacted] ; Service Tag: [redacted] Two boxes arrived on July 18th, 2017, delivered by FedEx I assembled the computer, connected to the internet, and followed the onscreen prompts When I began the Adobe Acrobat Standard DC download and installation, there was a message that those procedures would take four hours and four minutes Approximate
I ordered a laptop thru Dell.com It was delivered on 7/20/ The laptop arrived non working I followed all of their steps for troubleshooting The technical team spent more than hours diagnosing it The arrived at the decision to exchange the system for a brand new system This was escalated to the escalation team This was guaranteed to take 3-business days It has now been over weeks and they will not help in resolving this issue I just hung up the phone with Dell And I was told they still need more time to process this exchange Which is what they have been saying everytime I communicate with them At this point the product is going to be out of the day window for a return Which is what it feels like They keep pushing back the exchange and have no answers Whenever I call no one can answer where the exchange is I paid for a product and received a non working product I have followed all of their directions and still have no resolution
I ordered the item from Dell website on the 10/25/and they shipped the same day as a two day shipment (expedite) with FedEx 2Day I got provided with tracking number [redacted] and checking the status on FedEx website that keeps saying PendingIt's Sunday the 3rd of November and the item still not delivered and still saying pending Contacted FedEx and they have no idea where the item is and no any information that they could provide Called Dell several times to ship me a replacement or refund my money, and they just keep ignoring my requests
It saddens me that I have to file another complaint against DellThis computer was bought 11/28/The problems I am haveing now that Dell seems it can't fix 1) When the computer is in idle mode, not typing or moving the mouse or watching a movie with in minute or less the screen will revert to the wallpaper page and I have to enter my password or code to get back to the screen I was atDoesn't matter if I'm on line or notIt is very maddening when you doing your check book to your on line banking statement and you have to enter your password to get back to your screen you were onGoes into sleep mode 2) My office does not work periodI paid extra for this and in months it either hasn't worked or wasn't installed rightI believe it is the latter even when the rep from Dell installed the office 3) the last thing is there is NO Microsoft tag on my computer with the product I.Dtagif I have a problem with windows , what do I give to MicrosoftEvery computer I
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
I called in to attempt to use a rewards certificate and place an order, hours late and different hangups I have yet to resolve the issue
Hello, February 9th, I used the chat feature on Dell.com to place an order using two Dell gift cards and my credit cardAfter placing the order, I received a phone call about minutes later telling me that "the order number was not generated." I was told they would have to engage the gift card team to have funds reloaded on my gift card in order to try to finalize the orderI was told I would receive a call back hours laterIt is now the 13th, and I have not received a call backDisturbingly, I was never emailed a log of my chat even though I have been emailed chat logs every time I chat with Dell
I have returned the product back to Dell on the date of 01/25/Dell customer service has told me that they have done the refund but the monies has not shown on my credit cardMy credit card company has looked at it twice and has told me that Dell has returned most of the money and they were outDell still owes me $They have the product and I do not have my money
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product On 10/14/I contact Dell to fix the prob
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
Dell Outlet inc routinely does huge sales every few weeks or monthsTypically the sales occur through the release of coupons of 35% or more offUsers can combine the coupons with manager and sales rep discounts or cash backLast month in July they had an all month promo of 30%-35% off alienware used systemsTypically users score high end systems for $range fully maxed out at near 50% off discounts The discounts in no way are specific or unique as its an all the time thingAlso eBay resellers have systems of comparable specs for around the same price but brand new at huge discounts up to 48% The two model of systems I was looking at were the alienware rfor $with 6820HK CPU, GeForce 980M GTX, 32GB DDR4, Windows Pro, 512GB MSSD, 1TB RPM HDD and year warranty and all the fixingsThe Alienware Rwith same specs but for 128GB SSD is for $as well The coupon was released August 3rd advertised on Dell's site and [redacted] for 35% off any system
Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell
I made a purchase online on 12/11/ I returned the the item and received a returned confirmation email on 12/28/I have been calling the Dell office on numerous occasionsI've called on 1/24/18, 2/21/2018, 2/24/3/12/2018, 3/23/And 3/27/I have spoken to numerous Reps including a supervisorWho stated my returned is being reviewed and then processedAs of today 3/27/2018, I have only received a partial refund only as a Dell creditDell keeps claiming the issue is with my bankI have spoken to my bank on numerous occasions and base on Dell transaction memo a refund was never processDell representatives and supervisors refuse to assist and only repeats what in the their systemAnd has no regards to customer service or care about resolving the issue at hand They have a lack of empathyI have been a Dell customer for a long time and this experience will definitely discourage from ever purchasing from DellI will also vent my dissatisfaction to my family
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I sent a SILVER in color, Dell Inspiron in laptop, service tag [redacted] , to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag [redacted] , identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
Bait and Switch I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company Reference Dell incident is [redacted] 10:51:AM [redacted] sending you the quote to confirm the specs 10:54:AM [redacted] please stay connected over the chat 10:54:AM [redacted] ok 10:55:AM [redacted] did you send the quote in e-mail? 10:55:AM [redacted] I am working on the pricing 11:01:AM [redacted] sorry for
We have purchased Dell's for our family and companies for years, due to your high quality for first years we tolerated problems that started in when I went in the hospital It started with issues with the power cord that cost me over and over on average $a yearThen in the past years an issue where bubbles popped up on the screen and would require 3-minutes of my time waiting on the lap top to get through these bubbles to stop and the lap top to operate I wil be switching our company systems and family ones to HP this year I do this after years of testing HP to DELL and HP hands down out do Dell Dell will lose hundreds of thousands in sales from my company and sister companies I seek $1,for my last lap top, $1,for the previous one that I got maybe months use and $for power cords for a total of $3, And recommend that Revdex.com leaves this complaint on line for the many who visit Revdex.com to see why they should not purchase a Dell Is
In 06/I purchased a laptop that was supposed to be billed to my dell preferred accountAccording to Dell there was a computer error on their end and the laptop did not get added, and I continued to make payments on the preferred account for other products without knowledge of their errorduring the middle of the year, Dell contacted me about the invoice and did not specify that they error had occurred and was attempting to collect their dollarsafter multiple months of trying to figure out the problem it finally came to light about their internal errorFrom 06/to this date I have been attempting to come up with a solution to pay the sum which includes increase the credit line on the account or simply letting me pay the invoice in installments because I do not have the sum to pay in full at one time, which was the point of using the preferred credit accountDell has tossed moved my case around to multiple departments with no resolution in sightI have asked to
I bought a dell tablet on 3/31/ about a month ago it stopped turning on I have been on the phone with Dell trying to get my money back and they just quote their policy to me their technical support has been no help, knows nothing of the product and all that happens is I keep getting transfered around
I placed an order for a computer in October of I used a Gift card as paymentThe order was canceled by Dell and recreated, due to lack of processorsI received the orderNow I am receiving "Collections" emails from DellI have received such emails demanding payment, I am in possession of my invoice that shows payment in full was applied to a gift cardI have also received no less than calls trying to sell me an extended warrantyI have asked no less than times to not be solicited for extended warrantiesI called Dell Customer care line and was transferred several times until I finally ended up at the "Fraud reporting" Department, where I was told they would call me back, that was weeks ago and long before I received the second such email I would be happy to supply the emailI know the email is coming from Dell as it has [redacted] as the originating address, although no one at Dell seems to know why I am receiving these emails with my personal acc
On July 13, 2017, I purchased by phone a new Dell computer, model Inspiron 3268, preinstalled with the Windows Home (bit) operating system The purchase included the following accessories: Dell MSwired mouse; Dell KBWired Multi-Media Keyboard; and DVDRW Optical driveIn addition to the hardware, I purchased the following software: Adobe Acrobat Standard DC; McAfee; and what I thought was Microsoft Office but turned out to be only a one-year subscription to Microsoft Office The order details are as follows: Order Number: [redacted] ; C
r: [redacted] ; Sales Rep: [redacted] *; Way Bill Number: [redacted] ; Service Tag: [redacted] Two boxes arrived on July 18th, 2017, delivered by FedEx I assembled the computer, connected to the internet, and followed the onscreen prompts When I began the Adobe Acrobat Standard DC download and installation, there was a message that those procedures would take four hours and four minutes Approximate