I have now had a broken CPU for over six monthsOnce four was over days it quit workingI have contacted Dell over times via email and customer supportThere located in India and very rude on the phone [redacted] should be ashamed of what his company has becomeIf this is to be address I request an associate in the USA to call me back
Service Tag: [redacted] Express Service Code: [redacted] On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
I purchased a Dell 2-in-Inspiron Laptop on May (order# [redacted] ) and the website claimed it was active pen capable for on-screen tablet writing I subsequently purchased the recommended Dell Active Pen PN338M (the pen the Dell website says will work with my laptop, Order# [redacted] ) After the pen failed to work I contacted Dell customer tech support and they told me the laptop I bought ships in two versions, one the pen works with and the other (the one they sent me) does not I asked Dell to (1) send me a return label for the pen and (2) change their deceptive advertising on-line Dell has done neither as of the writing of this complaint
I purchase a high end Alienware laptop computer from Dell on Nov 22,as a gift for my stepsonAfter one and one-half months a windows automatic update transmitted a virus preventing him from opening the operating system thus rendering the computer uselessWe contacted dell service (computer was under warranty) and after a short attempt to fix Dell told us that his data was corrupted and we were given the information to contact a team from Windows and everything was lost but they would give us instructions on reloading a new windows the following MondayI was so disgusted with Dell's lack of effort in servicing a $top of the line laptop that I took it in to an area computer repair service (AOS in Branford, CT) and paid $to have the windows reload done by a professional techBut that was a minor inconvenience compared to the loss of a lifetime of dataI contacted Dell customer service and was told my complaint was "duly noted"
I have purchased A Dell computerI have been trying to get dell's support center to fix my computerI have now sent my computer to their center to be repaired not once but twiceUnfortunately the problem has not been resolvedI did contact them on Friday with this issue and I was suppose to receive a phone call MondayPhone call never cameI have spent over 1,dollars for this laptop, Is there anyway I can get your help on this matterI feel as if Dell support doesn't care, thank you
re prod ID [redacted] pc was purchased with understanding from sales agent at dell and his supervisor ( [redacted] ) that the Pc needed a latin keyboard and that it would be given to an associate in panamathe pc arrived and we tried it- there were significant issue with the keboard as the pc came with a US keybaordI spoke to sales agent and his supervisor and they informed me to return it as it was within retun policy time- reurns sent lables to return pc- we have been trying for days to recah someone at dell as he lables do not work in panamacost if usdto ship this backToday I spent hours with various departemtns and got no where th who will pay for the shipping to return pcVery rude u profrssonal helpless staffers n every call.I will call amex and dispute tis charge as I ahve bought another dell in panama with the correct keyboardAll this could have been avoided if the sales person listenedI want this pc to go back before dell say too late
The customer service I have had from Dell has been absolutely horribleI placed an order on November 23rdReceived an email and the order status online shows it as "in process." I have followed up MULTIPLE times in two weeks and was told my order was "in process" and was fineI missed out on all other black Friday and cyber Monday deals and was just TODAY (12/6) told that it was cancelled and will not be processed after I called yet again to check on statusYet, I have NEVER received an email from Dell and the order still shows as "in process." There should have been NO payment issue as I have more than enough funds in my account to cover the order and have not shown any attempted debits from Dell on my bank statementI have not received an email or other communication from Dell stating there was a problem with my order and have had to spend numerous hours on hold with customer service to try to resolve the issueAll I wanted is to pay for the TV with the deal I was originally of
I ordered a computer online from Dell's website on 10/31/ I subsequently received an e-mail telling me my purchase was on hold because the credit card company did not authorize payment until I authorized it because it was flagged as a possible fraudulent orderI notified the credit card company that it was okay to authorize payment and then called Dell customer service to let them know they could put the order ( [redacted] ) through and the payment would go through this time I was transferred no fewer than times in what appeared to be a circle of India based call centers and no one would address my issue After the first times I asked them to stop transferring me and to resolve the issue They ignored me and continued to transfer me with no one taking care of the problem I finally gave up and Dell has lost a customer because of the treatment I received
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
I purchased a Dell computer package on 7/5/Dell policy has been they will refund the difference if the package goes down in price within days of purchaseI checked the web site on 7/10/and asked for an official quote from a sale person (quote # [redacted] ) who also repeated the statement if the price gets lower I would be refunded the difference and found the same package deal dropped in price by $49.98.This was an overall savings of $that added a free Dell monitor to the packageI called Dell on 7/11/and spoke with ***, a supervisor in customer service returns, who advised they do offer the day lower price refund, but it does not apply to equipmentHe further explained I should have purchased from another department in the company for best savingsHowever, if I wanted a monitor I would have to buy oneThe other option was to purchase the package again today at the lower price and I would get the new monitor in the packageI could then return the fir
Ordered a Computer Component(a WD Blue PC SSD WDS250G1B0A ) off their site on Jan 4th and it was due to arrive on Jan 9th Shipment arrived at the local office and they fraudulently marked it as "refused by recipient" when it never had arrived at my house in order to be refused Fedex refused to comment on it further other than to state that it was at the request of the shipper Turns out Dell demanded they send the package back instead of delivering it like they are supposed to.(
Recently I bought a new DELL XPS for my summer job at *** at Newport, RI When I start working with the computer I have noticed that the computer has two problems A key of the keyboard was broken The compute getting too hot I call to the Dell Castomer serviceThay told me that there is no software problem They send and replace the broken the keyboardI told to the technician about the second issue She order the motherboard replacement In a few day she arived again with supposed a new motherboard it came out that that motherboard was defective She order another oneIn a few days she came with a motherboard which was refurbished and installed in my new computer Later in another few days the computer broke again.The problems were related with The system, which didn’t allow internet connection and provides no sound After tseveralbencounters with Dell attempts to resolve the computer problems I call and asked to replace the device t
On 11/I purchased a Black Friday deal on Dell`s web site and received a confirmation via email that my order was confirmed $was deducted from my Bank of America bank account on the same day The next day I called rushed to add my apartment number as in my rush of ordering the previous day, I forgot to include my apartment number The person I called in Indai said he would update the address and call me back I never received a call I then received an email that my product was shiped Then the same day I received an email that my order was cancelled I called Dell the next day and they told me that they could not get UPS pacakge to be delivered to me that UPS refuses I took time away from my work and send a few hours trying to get through to someone in customer service, I just kept getting people in India who did not want to help They hung up on me several times and were very unprofessional There was simply no way to contact Dell consumer relations I searched
I purchased laptop inspiron on 12sep ON THU SEPI PICK IT UP FROM PURLORATOR KITCHENER ON Sat 17sepafter hrs I installed the software as per Dell instructions timesOn both occasion I got message "class not rergistered" after the installation WAS NOT COMPLETED Sun sepI worked for hrs I could not call Dell on mon 19sepI called Dell technical as per invoice I stay on the phone for hrs I discussed with about peoples [redacted] he passed me at [redacted] which was closed I could not get any help to fix the error PLEASE NOTE ...I DO HAVE A BRAND NEW LAPTOP WHIOCH DID NOT FINISH INSTALLATION AND I COLULD NOT USE IT
On Nov 17th a payment was sent to Dell by mistake when it should have gone to my propane dealer , I called Dell to get the payment back it went to Dell electronically and asked for it to be electronically returned due to the fact that I will be getting late fees for the bill that should have been paid I was told that it would take to weeks and I am getting late fees, I have not received a call back like they told me and I also emailed them and no answers at allI believe off they are going to hold my money that long I should receive interest on it they would charge me for making them wait
Dell claimed to have a price match policy and when I offered them a product with the same build and specification (product is eligible for a price match) they did everything in their power to not honor their policy and told me I would get a call or an email from their manager since they can't "help" me with itI never received any response after that Be warned that this is a scam, since they don't honor their price match policy and will ignore you to not match the productTerrible service
On March 6, I ordered a laptop from the Dell websiteI received a confirmation of the order by email from Dell stating that the laptop would arrive by March On March 15, I received an automated email stating that my order had shipped and as originally promised, would arrive by March that email included a FedEx tracking number I checked the tracking number on the FedEx website and it just showed that a shipping label had been created, but that the package was not yet in transit March came and went and no package arrivedthe FedEx website still showed the same messageI called Dell customer support seven times between March and Apr First I was told that the package was on schedule, I just had to appreciate that since the product was assembled in Asia that it would take 7-days from when it shipped from the factory to get to the US before FedEx would have it in their trackingThis made no sense, since Dell would know how long it took to assemble and
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
I placed an order [redacted] on Nov It has been two weeks the order hasn't been shipped yetI tried to contact customer service over the phone, although I was told over the phone that the order will be shipped soon, it never happenedI tried to submit an online request [redacted] , but the request was closed without any communication to me
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I have now had a broken CPU for over six monthsOnce four was over days it quit workingI have contacted Dell over times via email and customer supportThere located in India and very rude on the phone [redacted] should be ashamed of what his company has becomeIf this is to be address I request an associate in the USA to call me back
Service Tag: [redacted] Express Service Code: [redacted] On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
I purchased a Dell 2-in-Inspiron Laptop on May (order# [redacted] ) and the website claimed it was active pen capable for on-screen tablet writing I subsequently purchased the recommended Dell Active Pen PN338M (the pen the Dell website says will work with my laptop, Order# [redacted] ) After the pen failed to work I contacted Dell customer tech support and they told me the laptop I bought ships in two versions, one the pen works with and the other (the one they sent me) does not I asked Dell to (1) send me a return label for the pen and (2) change their deceptive advertising on-line Dell has done neither as of the writing of this complaint
I purchase a high end Alienware laptop computer from Dell on Nov 22,as a gift for my stepsonAfter one and one-half months a windows automatic update transmitted a virus preventing him from opening the operating system thus rendering the computer uselessWe contacted dell service (computer was under warranty) and after a short attempt to fix Dell told us that his data was corrupted and we were given the information to contact a team from Windows and everything was lost but they would give us instructions on reloading a new windows the following MondayI was so disgusted with Dell's lack of effort in servicing a $top of the line laptop that I took it in to an area computer repair service (AOS in Branford, CT) and paid $to have the windows reload done by a professional techBut that was a minor inconvenience compared to the loss of a lifetime of dataI contacted Dell customer service and was told my complaint was "duly noted"
I have purchased A Dell computerI have been trying to get dell's support center to fix my computerI have now sent my computer to their center to be repaired not once but twiceUnfortunately the problem has not been resolvedI did contact them on Friday with this issue and I was suppose to receive a phone call MondayPhone call never cameI have spent over 1,dollars for this laptop, Is there anyway I can get your help on this matterI feel as if Dell support doesn't care, thank you
re prod ID [redacted] pc was purchased with understanding from sales agent at dell and his supervisor ( [redacted] ) that the Pc needed a latin keyboard and that it would be given to an associate in panamathe pc arrived and we tried it- there were significant issue with the keboard as the pc came with a US keybaordI spoke to sales agent and his supervisor and they informed me to return it as it was within retun policy time- reurns sent lables to return pc- we have been trying for days to recah someone at dell as he lables do not work in panamacost if usdto ship this backToday I spent hours with various departemtns and got no where th who will pay for the shipping to return pcVery rude u profrssonal helpless staffers n every call.I will call amex and dispute tis charge as I ahve bought another dell in panama with the correct keyboardAll this could have been avoided if the sales person listenedI want this pc to go back before dell say too late
The customer service I have had from Dell has been absolutely horribleI placed an order on November 23rdReceived an email and the order status online shows it as "in process." I have followed up MULTIPLE times in two weeks and was told my order was "in process" and was fineI missed out on all other black Friday and cyber Monday deals and was just TODAY (12/6) told that it was cancelled and will not be processed after I called yet again to check on statusYet, I have NEVER received an email from Dell and the order still shows as "in process." There should have been NO payment issue as I have more than enough funds in my account to cover the order and have not shown any attempted debits from Dell on my bank statementI have not received an email or other communication from Dell stating there was a problem with my order and have had to spend numerous hours on hold with customer service to try to resolve the issueAll I wanted is to pay for the TV with the deal I was originally of
I ordered a computer online from Dell's website on 10/31/ I subsequently received an e-mail telling me my purchase was on hold because the credit card company did not authorize payment until I authorized it because it was flagged as a possible fraudulent orderI notified the credit card company that it was okay to authorize payment and then called Dell customer service to let them know they could put the order ( [redacted] ) through and the payment would go through this time I was transferred no fewer than times in what appeared to be a circle of India based call centers and no one would address my issue After the first times I asked them to stop transferring me and to resolve the issue They ignored me and continued to transfer me with no one taking care of the problem I finally gave up and Dell has lost a customer because of the treatment I received
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
I purchased a Dell computer package on 7/5/Dell policy has been they will refund the difference if the package goes down in price within days of purchaseI checked the web site on 7/10/and asked for an official quote from a sale person (quote # [redacted] ) who also repeated the statement if the price gets lower I would be refunded the difference and found the same package deal dropped in price by $49.98.This was an overall savings of $that added a free Dell monitor to the packageI called Dell on 7/11/and spoke with ***, a supervisor in customer service returns, who advised they do offer the day lower price refund, but it does not apply to equipmentHe further explained I should have purchased from another department in the company for best savingsHowever, if I wanted a monitor I would have to buy oneThe other option was to purchase the package again today at the lower price and I would get the new monitor in the packageI could then return the fir
Ordered a Computer Component(a WD Blue PC SSD WDS250G1B0A ) off their site on Jan 4th and it was due to arrive on Jan 9th Shipment arrived at the local office and they fraudulently marked it as "refused by recipient" when it never had arrived at my house in order to be refused Fedex refused to comment on it further other than to state that it was at the request of the shipper Turns out Dell demanded they send the package back instead of delivering it like they are supposed to.(
Recently I bought a new DELL XPS for my summer job at *** at Newport, RI When I start working with the computer I have noticed that the computer has two problems A key of the keyboard was broken The compute getting too hot I call to the Dell Castomer serviceThay told me that there is no software problem They send and replace the broken the keyboardI told to the technician about the second issue She order the motherboard replacement In a few day she arived again with supposed a new motherboard it came out that that motherboard was defective She order another oneIn a few days she came with a motherboard which was refurbished and installed in my new computer Later in another few days the computer broke again.The problems were related with The system, which didn’t allow internet connection and provides no sound After tseveralbencounters with Dell attempts to resolve the computer problems I call and asked to replace the device t
On 11/I purchased a Black Friday deal on Dell`s web site and received a confirmation via email that my order was confirmed $was deducted from my Bank of America bank account on the same day The next day I called rushed to add my apartment number as in my rush of ordering the previous day, I forgot to include my apartment number The person I called in Indai said he would update the address and call me back I never received a call I then received an email that my product was shiped Then the same day I received an email that my order was cancelled I called Dell the next day and they told me that they could not get UPS pacakge to be delivered to me that UPS refuses I took time away from my work and send a few hours trying to get through to someone in customer service, I just kept getting people in India who did not want to help They hung up on me several times and were very unprofessional There was simply no way to contact Dell consumer relations I searched
I purchased laptop inspiron on 12sep ON THU SEPI PICK IT UP FROM PURLORATOR KITCHENER ON Sat 17sepafter hrs I installed the software as per Dell instructions timesOn both occasion I got message "class not rergistered" after the installation WAS NOT COMPLETED Sun sepI worked for hrs I could not call Dell on mon 19sepI called Dell technical as per invoice I stay on the phone for hrs I discussed with about peoples [redacted] he passed me at [redacted] which was closed I could not get any help to fix the error PLEASE NOTE ...I DO HAVE A BRAND NEW LAPTOP WHIOCH DID NOT FINISH INSTALLATION AND I COLULD NOT USE IT
On Nov 17th a payment was sent to Dell by mistake when it should have gone to my propane dealer , I called Dell to get the payment back it went to Dell electronically and asked for it to be electronically returned due to the fact that I will be getting late fees for the bill that should have been paid I was told that it would take to weeks and I am getting late fees, I have not received a call back like they told me and I also emailed them and no answers at allI believe off they are going to hold my money that long I should receive interest on it they would charge me for making them wait
Dell claimed to have a price match policy and when I offered them a product with the same build and specification (product is eligible for a price match) they did everything in their power to not honor their policy and told me I would get a call or an email from their manager since they can't "help" me with itI never received any response after that Be warned that this is a scam, since they don't honor their price match policy and will ignore you to not match the productTerrible service
On March 6, I ordered a laptop from the Dell websiteI received a confirmation of the order by email from Dell stating that the laptop would arrive by March On March 15, I received an automated email stating that my order had shipped and as originally promised, would arrive by March that email included a FedEx tracking number I checked the tracking number on the FedEx website and it just showed that a shipping label had been created, but that the package was not yet in transit March came and went and no package arrivedthe FedEx website still showed the same messageI called Dell customer support seven times between March and Apr First I was told that the package was on schedule, I just had to appreciate that since the product was assembled in Asia that it would take 7-days from when it shipped from the factory to get to the US before FedEx would have it in their trackingThis made no sense, since Dell would know how long it took to assemble and
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
I placed an order [redacted] on Nov It has been two weeks the order hasn't been shipped yetI tried to contact customer service over the phone, although I was told over the phone that the order will be shipped soon, it never happenedI tried to submit an online request [redacted] , but the request was closed without any communication to me
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge