I have now had a broken CPU for over six monthsOnce four was over days it quit workingI have contacted Dell over times via email and customer supportThere located in India and very rude on the phone [redacted] should be ashamed of what his company has becomeIf this is to be address I request an associate in the USA to call me back
Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
I ordered the item from Dell website on the 10/25/and they shipped the same day as a two day shipment (expedite) with FedEx 2Day I got provided with tracking number [redacted] and checking the status on FedEx website that keeps saying PendingIt's Sunday the 3rd of November and the item still not delivered and still saying pending Contacted FedEx and they have no idea where the item is and no any information that they could provide Called Dell several times to ship me a replacement or refund my money, and they just keep ignoring my requests
I placed an order for a computer in October of I used a Gift card as paymentThe order was canceled by Dell and recreated, due to lack of processorsI received the orderNow I am receiving "Collections" emails from DellI have received such emails demanding payment, I am in possession of my invoice that shows payment in full was applied to a gift cardI have also received no less than calls trying to sell me an extended warrantyI have asked no less than times to not be solicited for extended warrantiesI called Dell Customer care line and was transferred several times until I finally ended up at the "Fraud reporting" Department, where I was told they would call me back, that was weeks ago and long before I received the second such email I would be happy to supply the emailI know the email is coming from Dell as it has [redacted] as the originating address, although no one at Dell seems to know why I am receiving these emails with my personal acc
I have purchased A Dell computerI have been trying to get dell's support center to fix my computerI have now sent my computer to their center to be repaired not once but twiceUnfortunately the problem has not been resolvedI did contact them on Friday with this issue and I was suppose to receive a phone call MondayPhone call never cameI have spent over 1,dollars for this laptop, Is there anyway I can get your help on this matterI feel as if Dell support doesn't care, thank you
Ordered a Computer Component(a WD Blue PC SSD WDS250G1B0A ) off their site on Jan 4th and it was due to arrive on Jan 9th Shipment arrived at the local office and they fraudulently marked it as "refused by recipient" when it never had arrived at my house in order to be refused Fedex refused to comment on it further other than to state that it was at the request of the shipper Turns out Dell demanded they send the package back instead of delivering it like they are supposed to.(
The customer service I have had from Dell has been absolutely horribleI placed an order on November 23rdReceived an email and the order status online shows it as "in process." I have followed up MULTIPLE times in two weeks and was told my order was "in process" and was fineI missed out on all other black Friday and cyber Monday deals and was just TODAY (12/6) told that it was cancelled and will not be processed after I called yet again to check on statusYet, I have NEVER received an email from Dell and the order still shows as "in process." There should have been NO payment issue as I have more than enough funds in my account to cover the order and have not shown any attempted debits from Dell on my bank statementI have not received an email or other communication from Dell stating there was a problem with my order and have had to spend numerous hours on hold with customer service to try to resolve the issueAll I wanted is to pay for the TV with the deal I was originally of
I'd purchased Dell Latitude laptop on 06/07/on Dell Outlet site Item was listed as "Dell Outlet New", I did pay more compare to other outlet options like "Scratch & Dent" and "Certified Refurbished" Item was delivered on 06/14/ Right off the box it was obvious that item was purely packaged LCD monitor housing was slightly cracked open at the bottom of the screenI pressed it to close it looked fine But as soon as I have powered laptop up, I started having all different kind of issues with LCD monitor All together laptop was acting strange and was freezing with white blank screen once in a while On Monday 06/20/I have called Dell customer support and spent 3+ hours on the phone, trying to arrange for replacement Tech support did ask me to run diagnostic and decided to replace my unit They told me that it will be replaced with Refurbished computer, because it was purchased from Dell Outlet I told them that it was purchased as "Dell Outlet New" and by Del
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
Their so called "repair depot" didnt even repair my laptopThey destroyed it even more! Now, there is physical damage on the laptop that was caused by them and the computer doesn't even boot up! Great repair DellI got this laptop and needed it for school, now I am out of a computer unless they provide a replacement since my semester has already started
I bought a $ plus computer from dell it was bad out of the box it freezes up at least once per day and as many times every day I called dell within day to get it fixed they said I waited to long it was over days but the put it on the day I ordered it not when I received it which was a week after I ordered the I called yesterday 04/24/for tech support I get year warranty but this don't cover tech support they tried to sell me a warranty for years at a almost $
Bought a laptop computer from Dell online Received computer but have been having issues with it locking up and freezingI talked to a friend who is an IT Specialist and he advised me that I did not have enough memory (RAM) on the computer So I looked into getting a memory upgrade for this computer but the computer has the maximum memory (4gb) it can have from the factoryMy friend says that 4gb of RAM is barely enough to run windows which is what operating system is on the computerI contacted Dell "out of warranty" support and said the computer is over the day initial warranty for returns or warranty issuesSo he transferred me to the returns department and I asked if there was something Dell could do for me in this situation even though I am just slightly over the warranty period They said no you are over the warranty period and there is nothing we can do, So I talked to the manager who said the same thing I expressed that I am not happy with this purchase and woul
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, * [redacted] , on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B [redacted] on 3/15/and he
I purchased laptop inspiron on 12sep ON THU SEPI PICK IT UP FROM PURLORATOR KITCHENER ON Sat 17sepafter hrs I installed the software as per Dell instructions timesOn both occasion I got message "class not rergistered" after the installation WAS NOT COMPLETED Sun sepI worked for hrs I could not call Dell on mon 19sepI called Dell technical as per invoice I stay on the phone for hrs I discussed with about peoples [redacted] he passed me at [redacted] which was closed I could not get any help to fix the error PLEASE NOTE ...I DO HAVE A BRAND NEW LAPTOP WHIOCH DID NOT FINISH INSTALLATION AND I COLULD NOT USE IT
I purchased a Dell computer package on 7/5/Dell policy has been they will refund the difference if the package goes down in price within days of purchaseI checked the web site on 7/10/and asked for an official quote from a sale person (quote # [redacted] ) who also repeated the statement if the price gets lower I would be refunded the difference and found the same package deal dropped in price by $49.98.This was an overall savings of $that added a free Dell monitor to the packageI called Dell on 7/11/and spoke with ***, a supervisor in customer service returns, who advised they do offer the day lower price refund, but it does not apply to equipmentHe further explained I should have purchased from another department in the company for best savingsHowever, if I wanted a monitor I would have to buy oneThe other option was to purchase the package again today at the lower price and I would get the new monitor in the packageI could then return the fir
I ordered a computer online from Dell's website on 10/31/ I subsequently received an e-mail telling me my purchase was on hold because the credit card company did not authorize payment until I authorized it because it was flagged as a possible fraudulent orderI notified the credit card company that it was okay to authorize payment and then called Dell customer service to let them know they could put the order ( [redacted] ) through and the payment would go through this time I was transferred no fewer than times in what appeared to be a circle of India based call centers and no one would address my issue After the first times I asked them to stop transferring me and to resolve the issue They ignored me and continued to transfer me with no one taking care of the problem I finally gave up and Dell has lost a customer because of the treatment I received
On March 6, I ordered a laptop from the Dell websiteI received a confirmation of the order by email from Dell stating that the laptop would arrive by March On March 15, I received an automated email stating that my order had shipped and as originally promised, would arrive by March that email included a FedEx tracking number I checked the tracking number on the FedEx website and it just showed that a shipping label had been created, but that the package was not yet in transit March came and went and no package arrivedthe FedEx website still showed the same messageI called Dell customer support seven times between March and Apr First I was told that the package was on schedule, I just had to appreciate that since the product was assembled in Asia that it would take 7-days from when it shipped from the factory to get to the US before FedEx would have it in their trackingThis made no sense, since Dell would know how long it took to assemble and
After purchasing new a Dell Inspiron (purchased May 2016) I have had countless issues and attempted to work with Dell’s service teams to resolve over the last ten months, without successAfter numerous service requests, the first of which was initiated within the first month after purchase, and returning the unit twice for repairs (outlined below), I have not had a properly or fully functioning computer for nearly the entire ten months since I purchased this computer newA few weeks ago, my computer became completely nonfunctional Outlined below are the various service requests and diligent attempts I have made to work with Dell representatives toward a resolution of my computer issues May 18, – New computer purchased through Dell.com for a total purchase price of $ May 20, – My Dell Inspiron computer was received June 18, - I contacted the Dell Chat Support service to report a nonfunctioning DVD driveThe service technician tempo
Dell claimed to have a price match policy and when I offered them a product with the same build and specification (product is eligible for a price match) they did everything in their power to not honor their policy and told me I would get a call or an email from their manager since they can't "help" me with itI never received any response after that Be warned that this is a scam, since they don't honor their price match policy and will ignore you to not match the productTerrible service
I have now had a broken CPU for over six monthsOnce four was over days it quit workingI have contacted Dell over times via email and customer supportThere located in India and very rude on the phone [redacted] should be ashamed of what his company has becomeIf this is to be address I request an associate in the USA to call me back
Purchased a brand new laptop directly from Dell on March 8th Paid for express shipping because it was for a birthday gift to my wifeThey never told me that the computer had to be built and that it would take close to two weeks to shipThey utilized the express shipping two weeks laterI gave it to my wife on April 7th for her birthdayShe used it three times with no issuesToday April 27th the computer will not turn onWE called Dell Tech support who ran an online diagnostic report, determined that the hard drive was no goodWhen we asked what we needed to do the tech instructed my wife to get a screwdriver and remove the hard driveMy wife asked for instructions on how to do it because she was comfortable doing thatThe tech stated just take the two screws out, she again said I don't know what i'm looking forShe then asked what if she breaks something while doing it and he stated that it was not his problemHe stated that we had to send the hard drive back to Dell
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
I ordered the item from Dell website on the 10/25/and they shipped the same day as a two day shipment (expedite) with FedEx 2Day I got provided with tracking number [redacted] and checking the status on FedEx website that keeps saying PendingIt's Sunday the 3rd of November and the item still not delivered and still saying pending Contacted FedEx and they have no idea where the item is and no any information that they could provide Called Dell several times to ship me a replacement or refund my money, and they just keep ignoring my requests
I placed an order for a computer in October of I used a Gift card as paymentThe order was canceled by Dell and recreated, due to lack of processorsI received the orderNow I am receiving "Collections" emails from DellI have received such emails demanding payment, I am in possession of my invoice that shows payment in full was applied to a gift cardI have also received no less than calls trying to sell me an extended warrantyI have asked no less than times to not be solicited for extended warrantiesI called Dell Customer care line and was transferred several times until I finally ended up at the "Fraud reporting" Department, where I was told they would call me back, that was weeks ago and long before I received the second such email I would be happy to supply the emailI know the email is coming from Dell as it has [redacted] as the originating address, although no one at Dell seems to know why I am receiving these emails with my personal acc
I have purchased A Dell computerI have been trying to get dell's support center to fix my computerI have now sent my computer to their center to be repaired not once but twiceUnfortunately the problem has not been resolvedI did contact them on Friday with this issue and I was suppose to receive a phone call MondayPhone call never cameI have spent over 1,dollars for this laptop, Is there anyway I can get your help on this matterI feel as if Dell support doesn't care, thank you
Ordered a Computer Component(a WD Blue PC SSD WDS250G1B0A ) off their site on Jan 4th and it was due to arrive on Jan 9th Shipment arrived at the local office and they fraudulently marked it as "refused by recipient" when it never had arrived at my house in order to be refused Fedex refused to comment on it further other than to state that it was at the request of the shipper Turns out Dell demanded they send the package back instead of delivering it like they are supposed to.(
The customer service I have had from Dell has been absolutely horribleI placed an order on November 23rdReceived an email and the order status online shows it as "in process." I have followed up MULTIPLE times in two weeks and was told my order was "in process" and was fineI missed out on all other black Friday and cyber Monday deals and was just TODAY (12/6) told that it was cancelled and will not be processed after I called yet again to check on statusYet, I have NEVER received an email from Dell and the order still shows as "in process." There should have been NO payment issue as I have more than enough funds in my account to cover the order and have not shown any attempted debits from Dell on my bank statementI have not received an email or other communication from Dell stating there was a problem with my order and have had to spend numerous hours on hold with customer service to try to resolve the issueAll I wanted is to pay for the TV with the deal I was originally of
I'd purchased Dell Latitude laptop on 06/07/on Dell Outlet site Item was listed as "Dell Outlet New", I did pay more compare to other outlet options like "Scratch & Dent" and "Certified Refurbished" Item was delivered on 06/14/ Right off the box it was obvious that item was purely packaged LCD monitor housing was slightly cracked open at the bottom of the screenI pressed it to close it looked fine But as soon as I have powered laptop up, I started having all different kind of issues with LCD monitor All together laptop was acting strange and was freezing with white blank screen once in a while On Monday 06/20/I have called Dell customer support and spent 3+ hours on the phone, trying to arrange for replacement Tech support did ask me to run diagnostic and decided to replace my unit They told me that it will be replaced with Refurbished computer, because it was purchased from Dell Outlet I told them that it was purchased as "Dell Outlet New" and by Del
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
Their so called "repair depot" didnt even repair my laptopThey destroyed it even more! Now, there is physical damage on the laptop that was caused by them and the computer doesn't even boot up! Great repair DellI got this laptop and needed it for school, now I am out of a computer unless they provide a replacement since my semester has already started
I bought a $ plus computer from dell it was bad out of the box it freezes up at least once per day and as many times every day I called dell within day to get it fixed they said I waited to long it was over days but the put it on the day I ordered it not when I received it which was a week after I ordered the I called yesterday 04/24/for tech support I get year warranty but this don't cover tech support they tried to sell me a warranty for years at a almost $
Bought a laptop computer from Dell online Received computer but have been having issues with it locking up and freezingI talked to a friend who is an IT Specialist and he advised me that I did not have enough memory (RAM) on the computer So I looked into getting a memory upgrade for this computer but the computer has the maximum memory (4gb) it can have from the factoryMy friend says that 4gb of RAM is barely enough to run windows which is what operating system is on the computerI contacted Dell "out of warranty" support and said the computer is over the day initial warranty for returns or warranty issuesSo he transferred me to the returns department and I asked if there was something Dell could do for me in this situation even though I am just slightly over the warranty period They said no you are over the warranty period and there is nothing we can do, So I talked to the manager who said the same thing I expressed that I am not happy with this purchase and woul
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, * [redacted] , on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B [redacted] on 3/15/and he
I purchased laptop inspiron on 12sep ON THU SEPI PICK IT UP FROM PURLORATOR KITCHENER ON Sat 17sepafter hrs I installed the software as per Dell instructions timesOn both occasion I got message "class not rergistered" after the installation WAS NOT COMPLETED Sun sepI worked for hrs I could not call Dell on mon 19sepI called Dell technical as per invoice I stay on the phone for hrs I discussed with about peoples [redacted] he passed me at [redacted] which was closed I could not get any help to fix the error PLEASE NOTE ...I DO HAVE A BRAND NEW LAPTOP WHIOCH DID NOT FINISH INSTALLATION AND I COLULD NOT USE IT
I purchased a Dell computer package on 7/5/Dell policy has been they will refund the difference if the package goes down in price within days of purchaseI checked the web site on 7/10/and asked for an official quote from a sale person (quote # [redacted] ) who also repeated the statement if the price gets lower I would be refunded the difference and found the same package deal dropped in price by $49.98.This was an overall savings of $that added a free Dell monitor to the packageI called Dell on 7/11/and spoke with ***, a supervisor in customer service returns, who advised they do offer the day lower price refund, but it does not apply to equipmentHe further explained I should have purchased from another department in the company for best savingsHowever, if I wanted a monitor I would have to buy oneThe other option was to purchase the package again today at the lower price and I would get the new monitor in the packageI could then return the fir
I ordered a computer online from Dell's website on 10/31/ I subsequently received an e-mail telling me my purchase was on hold because the credit card company did not authorize payment until I authorized it because it was flagged as a possible fraudulent orderI notified the credit card company that it was okay to authorize payment and then called Dell customer service to let them know they could put the order ( [redacted] ) through and the payment would go through this time I was transferred no fewer than times in what appeared to be a circle of India based call centers and no one would address my issue After the first times I asked them to stop transferring me and to resolve the issue They ignored me and continued to transfer me with no one taking care of the problem I finally gave up and Dell has lost a customer because of the treatment I received
On March 6, I ordered a laptop from the Dell websiteI received a confirmation of the order by email from Dell stating that the laptop would arrive by March On March 15, I received an automated email stating that my order had shipped and as originally promised, would arrive by March that email included a FedEx tracking number I checked the tracking number on the FedEx website and it just showed that a shipping label had been created, but that the package was not yet in transit March came and went and no package arrivedthe FedEx website still showed the same messageI called Dell customer support seven times between March and Apr First I was told that the package was on schedule, I just had to appreciate that since the product was assembled in Asia that it would take 7-days from when it shipped from the factory to get to the US before FedEx would have it in their trackingThis made no sense, since Dell would know how long it took to assemble and
After purchasing new a Dell Inspiron (purchased May 2016) I have had countless issues and attempted to work with Dell’s service teams to resolve over the last ten months, without successAfter numerous service requests, the first of which was initiated within the first month after purchase, and returning the unit twice for repairs (outlined below), I have not had a properly or fully functioning computer for nearly the entire ten months since I purchased this computer newA few weeks ago, my computer became completely nonfunctional Outlined below are the various service requests and diligent attempts I have made to work with Dell representatives toward a resolution of my computer issues May 18, – New computer purchased through Dell.com for a total purchase price of $ May 20, – My Dell Inspiron computer was received June 18, - I contacted the Dell Chat Support service to report a nonfunctioning DVD driveThe service technician tempo
Dell claimed to have a price match policy and when I offered them a product with the same build and specification (product is eligible for a price match) they did everything in their power to not honor their policy and told me I would get a call or an email from their manager since they can't "help" me with itI never received any response after that Be warned that this is a scam, since they don't honor their price match policy and will ignore you to not match the productTerrible service