I bought a $ plus computer from dell it was bad out of the box it freezes up at least once per day and as many times every day I called dell within day to get it fixed they said I waited to long it was over days but the put it on the day I ordered it not when I received it which was a week after I ordered the I called yesterday 04/24/for tech support I get year warranty but this don't cover tech support they tried to sell me a warranty for years at a almost $
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail Something needs to be done with these terrible companies junk mailing American citizens
I have been trying to place an order with Dell for the past two weeksI cannot seem to be able to place my order online because I cannot customize computers on my I can only select what Dell offers which will not meet my needsWhen I call in and of the people that I talk to you in the sales department have any information about Dell sells, The sales staff does not listen to my needs when collecting configuration information for the quote, Nor do they stick within the budget that I give , Nor do they stick within the budget that I give Also when I call him until the automated system what I am looking for and which department that I need however, I am always transferred to an operator who wastes my time by we confirming the information that I already gave to the automated systemWhy is [redacted] wasting money on operators if they have an automated system that could wrap my call in the first place? When I finally talk to somebody in the sales department, they do not take the t
Purchased a Dell Venue tablet back in march of and the tablet overheated and there was a safety concern..it took me months fighting with dell's outsource customer care deptand finally a man name [redacted] issued me a replacement to a Dell Venue new tablet and he informed me that "THE NEW TABLET WOULD COME WITH A BRAND NEW YEAR WARRANTY" when I received the tablet it worked fine for months and around May of the item got extremely scorching hot and th battery exploded and melted the the side somewhat of the tablet..I called dell and made this complaint and they told me I was out of warranty in march when my original tablet was purchased and they lied to me the entire time..I shouldve had warranty til august so I got shorted on my warranty and the unit exploded and they think its a joke the indian on the phone keeps telling me that they only give warraranty for first days which is not truethere has to be some kind of health and safety dept I can talk or
Bought a laptop computer from Dell online Received computer but have been having issues with it locking up and freezingI talked to a friend who is an IT Specialist and he advised me that I did not have enough memory (RAM) on the computer So I looked into getting a memory upgrade for this computer but the computer has the maximum memory (4gb) it can have from the factoryMy friend says that 4gb of RAM is barely enough to run windows which is what operating system is on the computerI contacted Dell "out of warranty" support and said the computer is over the day initial warranty for returns or warranty issuesSo he transferred me to the returns department and I asked if there was something Dell could do for me in this situation even though I am just slightly over the warranty period They said no you are over the warranty period and there is nothing we can do, So I talked to the manager who said the same thing I expressed that I am not happy with this purchase and woul
Their so called "repair depot" didnt even repair my laptopThey destroyed it even more! Now, there is physical damage on the laptop that was caused by them and the computer doesn't even boot up! Great repair DellI got this laptop and needed it for school, now I am out of a computer unless they provide a replacement since my semester has already started
I purchased a Dell All-in-One Desktop PC in November pf This was my first mistakeThis was a faulty product from the beginningI submitted the product for repair which at the time was under warranty back in Feb At the time I was told it was a motherboard and HD issue The problem was not fixedI called back in March & May of and was advised that my product was no longer under warranty, even though I later found out that was a lieThey were trying to force me to purchase additional warranties when it was not required which I resisted at the timeI escalated the complaints at the time but never heard back from anyoneUnfortunately, today I was coerced into paying for fixing a problem that should have been fixed when I initially submitted it for repairI called there service team and was charged a $fee for fixing my now completely dead computerThe coercion tactics used by your sales representatives is appallingI spoke with a Supervisor [redacted] ( ID: ***
I purchased a brand new laptop that arrived damagedAs soon as it came in, I called Dell for a returnThey gave me the run around for weeks trying to weasel a way out of honoring the return policyMost noticeable is that ever time that I called, the new person would claim that there was no record of me calling even though I did so repeatedlyThey continued to do this until the window of time that I was legally promised a return ran out and then refused to help me afterI was sent faulty equipment that was unusable, if the whole line isn't bad than I received a lemonThen experienced shady business practices when I tried to return the non-functioning equipmentSince then, I have been fighting to at least get a replacement or repairs, but I still keep on getting the run around
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, * [redacted] , on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B [redacted] on 3/15/and he
The computer is no goodFrom I bought it, it was working slowly and I got ripped off to have that matter correctedNow it has developed problems connecting to the WIFI and I have had to complain times in about monthsIt is really ridiculous for me to buy a new computer and have to complain times about it in monthsTHE PRODUCT IS NO GOODEach time I have to waste a minimum of an hour with the technician as they take over the computer to fix itThe last time was todayBelow is the original complaint I sent to Revdex.com and NEVER GOT A REPLY OR ANY ASSISTANCE ORIGINAL COMPLAINT SUBMITTED TO Revdex.com ON THE 30TH JANUARY I bought a Dell Inspiron computer on line from Staples on the 7th September but did not get it for more than a weekWhen I finally received it, I found it to be extremely slow so immediately called the Dell support #.which I found on line I was told by the technician there that the only way the computer could be speeded up was f
I placed an order for a Samsung 4k Smart TV on 11/27/for a Christmas gift The original delivery date was to be 12/10/ Which was fine In addition I purchased an extended warranty as well I checked the update on the order and the delivery date was pushed to 12/11/ Each time I checked for updates the delivery date was pushed further away The last check I did, it got moved to 12/15/ Due to the delivery date being moved further away each time I checked for updates I lost faith in a timely Christmas delivery and attempted to cancel the order On 12/02/I contacted Customer Service via the Online Chat, so I would have a record of the discussion I expressed my desire to cancel the order and the extended warranty The cs, Customer Service Rep, stated that cancellation may not be possible Mind you this order never left any warehouse yet So the cs tried and informed me that a cancellation would not happen unless I received an email stating it was canc
After purchasing new a Dell Inspiron (purchased May 2016) I have had countless issues and attempted to work with Dell’s service teams to resolve over the last ten months, without successAfter numerous service requests, the first of which was initiated within the first month after purchase, and returning the unit twice for repairs (outlined below), I have not had a properly or fully functioning computer for nearly the entire ten months since I purchased this computer newA few weeks ago, my computer became completely nonfunctional Outlined below are the various service requests and diligent attempts I have made to work with Dell representatives toward a resolution of my computer issues May 18, – New computer purchased through Dell.com for a total purchase price of $ May 20, – My Dell Inspiron computer was received June 18, - I contacted the Dell Chat Support service to report a nonfunctioning DVD driveThe service technician tempo
We purchased a laptop online on 2/15/and returned it on March 8, (we have UPS tracking receipt showing proof of the laptop being received in [redacted] , [redacted] ) Since that time we have contacted Dell multiple times only to be told that the refund it was initially pended, then resubmitted to finance as a critical 'ticket' and to call back in 3-days Contact dates: 4/27/2016, 5/16/2016, 5/19/2016, 5/23/2016, 5/26/2016, 5/31/2016, 6/8/ Spoke to, [redacted] , [redacted] , Manager - ***, [redacted] who conferred with [redacted] We have asked to speak to ***'s manager and told there is no one above him and we also cannot speak directly to finance
I'd purchased Dell Latitude laptop on 06/07/on Dell Outlet site Item was listed as "Dell Outlet New", I did pay more compare to other outlet options like "Scratch & Dent" and "Certified Refurbished" Item was delivered on 06/14/ Right off the box it was obvious that item was purely packaged LCD monitor housing was slightly cracked open at the bottom of the screenI pressed it to close it looked fine But as soon as I have powered laptop up, I started having all different kind of issues with LCD monitor All together laptop was acting strange and was freezing with white blank screen once in a while On Monday 06/20/I have called Dell customer support and spent 3+ hours on the phone, trying to arrange for replacement Tech support did ask me to run diagnostic and decided to replace my unit They told me that it will be replaced with Refurbished computer, because it was purchased from Dell Outlet I told them that it was purchased as "Dell Outlet New" and by Del
I have a dell desktop computer that has a problem of destroying the main board of the system It destroys the bios of the mother board so the system will not post Power On Self Test No dell screenWont pass this point If one googles xps no post you will see its a huge problem for lots of people all over the world It is directly affected by the windows upgrade If dell has been aware of this problem for years they should have blocked the update and informed customers of this catastrophic problem that kills the motherboard This was not a $laptop one should just eat This system was $purchase as it is a inch all in one computer The biggest problem is since this has been an issue, dell has no stock on the mother board or solution to repair or anything
I purchased a Dell laptop from www.dell.com on Nov 12, The machine I paid for should have 16GB memoryDell sent me a machine with 8GB memoryAfter pointing out their "mistake" (I'm not totally sure if they did this intentionally or not), their custom care people promise to send me the right machine over night, and promised the right machine would arrive on Nov 19, I double checked with the custom care person during the phone call that I would receive the machine on Nov 19, 2016, and he is very positiveToday is Nov 24, 2016, and the machine has not even reached Dell's shipping department My complaint is the following: Dell sent me the inferior machine, either by mistake or intentionally Dell promised to correct their mistake, and send me the correct machine on Nov 19, 2016, but days later, the machine has not even left Dell This behavior is extremely sneaky and totally untrustworthy
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
I purchased a laptop and was told I would receive a free game with my purchasei am yet to receive my game 4monhts later and numerous emails and phone calls to resolve this issue
I ordered a computer from Dell’s official websiteBefore processing was completed, they, not me, canceled my order AFTER payment went throughMy money was NOT refundedI get an email telling me to call customer support, so I didI have contacted customer support over times now, with them doing nothingEven one time I called, they hung up on meOne time they told me to contact the bank because something was wrong with my cardSo I contact my bank, and there is not a problem on my endI really need my money back as I am a student and I need that moneyIt was over $1,that I was robbedPlease help me get my money back
I bought a $ plus computer from dell it was bad out of the box it freezes up at least once per day and as many times every day I called dell within day to get it fixed they said I waited to long it was over days but the put it on the day I ordered it not when I received it which was a week after I ordered the I called yesterday 04/24/for tech support I get year warranty but this don't cover tech support they tried to sell me a warranty for years at a almost $
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail Something needs to be done with these terrible companies junk mailing American citizens
I have been trying to place an order with Dell for the past two weeksI cannot seem to be able to place my order online because I cannot customize computers on my I can only select what Dell offers which will not meet my needsWhen I call in and of the people that I talk to you in the sales department have any information about Dell sells, The sales staff does not listen to my needs when collecting configuration information for the quote, Nor do they stick within the budget that I give , Nor do they stick within the budget that I give Also when I call him until the automated system what I am looking for and which department that I need however, I am always transferred to an operator who wastes my time by we confirming the information that I already gave to the automated systemWhy is [redacted] wasting money on operators if they have an automated system that could wrap my call in the first place? When I finally talk to somebody in the sales department, they do not take the t
Purchased a Dell Venue tablet back in march of and the tablet overheated and there was a safety concern..it took me months fighting with dell's outsource customer care deptand finally a man name [redacted] issued me a replacement to a Dell Venue new tablet and he informed me that "THE NEW TABLET WOULD COME WITH A BRAND NEW YEAR WARRANTY" when I received the tablet it worked fine for months and around May of the item got extremely scorching hot and th battery exploded and melted the the side somewhat of the tablet..I called dell and made this complaint and they told me I was out of warranty in march when my original tablet was purchased and they lied to me the entire time..I shouldve had warranty til august so I got shorted on my warranty and the unit exploded and they think its a joke the indian on the phone keeps telling me that they only give warraranty for first days which is not truethere has to be some kind of health and safety dept I can talk or
Bought a laptop computer from Dell online Received computer but have been having issues with it locking up and freezingI talked to a friend who is an IT Specialist and he advised me that I did not have enough memory (RAM) on the computer So I looked into getting a memory upgrade for this computer but the computer has the maximum memory (4gb) it can have from the factoryMy friend says that 4gb of RAM is barely enough to run windows which is what operating system is on the computerI contacted Dell "out of warranty" support and said the computer is over the day initial warranty for returns or warranty issuesSo he transferred me to the returns department and I asked if there was something Dell could do for me in this situation even though I am just slightly over the warranty period They said no you are over the warranty period and there is nothing we can do, So I talked to the manager who said the same thing I expressed that I am not happy with this purchase and woul
Their so called "repair depot" didnt even repair my laptopThey destroyed it even more! Now, there is physical damage on the laptop that was caused by them and the computer doesn't even boot up! Great repair DellI got this laptop and needed it for school, now I am out of a computer unless they provide a replacement since my semester has already started
I purchased a Dell All-in-One Desktop PC in November pf This was my first mistakeThis was a faulty product from the beginningI submitted the product for repair which at the time was under warranty back in Feb At the time I was told it was a motherboard and HD issue The problem was not fixedI called back in March & May of and was advised that my product was no longer under warranty, even though I later found out that was a lieThey were trying to force me to purchase additional warranties when it was not required which I resisted at the timeI escalated the complaints at the time but never heard back from anyoneUnfortunately, today I was coerced into paying for fixing a problem that should have been fixed when I initially submitted it for repairI called there service team and was charged a $fee for fixing my now completely dead computerThe coercion tactics used by your sales representatives is appallingI spoke with a Supervisor [redacted] ( ID: ***
I purchased a brand new laptop that arrived damagedAs soon as it came in, I called Dell for a returnThey gave me the run around for weeks trying to weasel a way out of honoring the return policyMost noticeable is that ever time that I called, the new person would claim that there was no record of me calling even though I did so repeatedlyThey continued to do this until the window of time that I was legally promised a return ran out and then refused to help me afterI was sent faulty equipment that was unusable, if the whole line isn't bad than I received a lemonThen experienced shady business practices when I tried to return the non-functioning equipmentSince then, I have been fighting to at least get a replacement or repairs, but I still keep on getting the run around
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, * [redacted] , on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B [redacted] on 3/15/and he
The computer is no goodFrom I bought it, it was working slowly and I got ripped off to have that matter correctedNow it has developed problems connecting to the WIFI and I have had to complain times in about monthsIt is really ridiculous for me to buy a new computer and have to complain times about it in monthsTHE PRODUCT IS NO GOODEach time I have to waste a minimum of an hour with the technician as they take over the computer to fix itThe last time was todayBelow is the original complaint I sent to Revdex.com and NEVER GOT A REPLY OR ANY ASSISTANCE ORIGINAL COMPLAINT SUBMITTED TO Revdex.com ON THE 30TH JANUARY I bought a Dell Inspiron computer on line from Staples on the 7th September but did not get it for more than a weekWhen I finally received it, I found it to be extremely slow so immediately called the Dell support #.which I found on line I was told by the technician there that the only way the computer could be speeded up was f
I placed an order for a Samsung 4k Smart TV on 11/27/for a Christmas gift The original delivery date was to be 12/10/ Which was fine In addition I purchased an extended warranty as well I checked the update on the order and the delivery date was pushed to 12/11/ Each time I checked for updates the delivery date was pushed further away The last check I did, it got moved to 12/15/ Due to the delivery date being moved further away each time I checked for updates I lost faith in a timely Christmas delivery and attempted to cancel the order On 12/02/I contacted Customer Service via the Online Chat, so I would have a record of the discussion I expressed my desire to cancel the order and the extended warranty The cs, Customer Service Rep, stated that cancellation may not be possible Mind you this order never left any warehouse yet So the cs tried and informed me that a cancellation would not happen unless I received an email stating it was canc
After purchasing new a Dell Inspiron (purchased May 2016) I have had countless issues and attempted to work with Dell’s service teams to resolve over the last ten months, without successAfter numerous service requests, the first of which was initiated within the first month after purchase, and returning the unit twice for repairs (outlined below), I have not had a properly or fully functioning computer for nearly the entire ten months since I purchased this computer newA few weeks ago, my computer became completely nonfunctional Outlined below are the various service requests and diligent attempts I have made to work with Dell representatives toward a resolution of my computer issues May 18, – New computer purchased through Dell.com for a total purchase price of $ May 20, – My Dell Inspiron computer was received June 18, - I contacted the Dell Chat Support service to report a nonfunctioning DVD driveThe service technician tempo
We purchased a laptop online on 2/15/and returned it on March 8, (we have UPS tracking receipt showing proof of the laptop being received in [redacted] , [redacted] ) Since that time we have contacted Dell multiple times only to be told that the refund it was initially pended, then resubmitted to finance as a critical 'ticket' and to call back in 3-days Contact dates: 4/27/2016, 5/16/2016, 5/19/2016, 5/23/2016, 5/26/2016, 5/31/2016, 6/8/ Spoke to, [redacted] , [redacted] , Manager - ***, [redacted] who conferred with [redacted] We have asked to speak to ***'s manager and told there is no one above him and we also cannot speak directly to finance
I'd purchased Dell Latitude laptop on 06/07/on Dell Outlet site Item was listed as "Dell Outlet New", I did pay more compare to other outlet options like "Scratch & Dent" and "Certified Refurbished" Item was delivered on 06/14/ Right off the box it was obvious that item was purely packaged LCD monitor housing was slightly cracked open at the bottom of the screenI pressed it to close it looked fine But as soon as I have powered laptop up, I started having all different kind of issues with LCD monitor All together laptop was acting strange and was freezing with white blank screen once in a while On Monday 06/20/I have called Dell customer support and spent 3+ hours on the phone, trying to arrange for replacement Tech support did ask me to run diagnostic and decided to replace my unit They told me that it will be replaced with Refurbished computer, because it was purchased from Dell Outlet I told them that it was purchased as "Dell Outlet New" and by Del
I have a dell desktop computer that has a problem of destroying the main board of the system It destroys the bios of the mother board so the system will not post Power On Self Test No dell screenWont pass this point If one googles xps no post you will see its a huge problem for lots of people all over the world It is directly affected by the windows upgrade If dell has been aware of this problem for years they should have blocked the update and informed customers of this catastrophic problem that kills the motherboard This was not a $laptop one should just eat This system was $purchase as it is a inch all in one computer The biggest problem is since this has been an issue, dell has no stock on the mother board or solution to repair or anything
I purchased a Dell laptop from www.dell.com on Nov 12, The machine I paid for should have 16GB memoryDell sent me a machine with 8GB memoryAfter pointing out their "mistake" (I'm not totally sure if they did this intentionally or not), their custom care people promise to send me the right machine over night, and promised the right machine would arrive on Nov 19, I double checked with the custom care person during the phone call that I would receive the machine on Nov 19, 2016, and he is very positiveToday is Nov 24, 2016, and the machine has not even reached Dell's shipping department My complaint is the following: Dell sent me the inferior machine, either by mistake or intentionally Dell promised to correct their mistake, and send me the correct machine on Nov 19, 2016, but days later, the machine has not even left Dell This behavior is extremely sneaky and totally untrustworthy
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
I purchased a laptop and was told I would receive a free game with my purchasei am yet to receive my game 4monhts later and numerous emails and phone calls to resolve this issue
I ordered a computer from Dell’s official websiteBefore processing was completed, they, not me, canceled my order AFTER payment went throughMy money was NOT refundedI get an email telling me to call customer support, so I didI have contacted customer support over times now, with them doing nothingEven one time I called, they hung up on meOne time they told me to contact the bank because something was wrong with my cardSo I contact my bank, and there is not a problem on my endI really need my money back as I am a student and I need that moneyIt was over $1,that I was robbedPlease help me get my money back