On Nov 17th a payment was sent to Dell by mistake when it should have gone to my propane dealer , I called Dell to get the payment back it went to Dell electronically and asked for it to be electronically returned due to the fact that I will be getting late fees for the bill that should have been paid I was told that it would take to weeks and I am getting late fees, I have not received a call back like they told me and I also emailed them and no answers at allI believe off they are going to hold my money that long I should receive interest on it they would charge me for making them wait
I purchased a Dell All-in-One Desktop PC in November pf This was my first mistakeThis was a faulty product from the beginningI submitted the product for repair which at the time was under warranty back in Feb At the time I was told it was a motherboard and HD issue The problem was not fixedI called back in March & May of and was advised that my product was no longer under warranty, even though I later found out that was a lieThey were trying to force me to purchase additional warranties when it was not required which I resisted at the timeI escalated the complaints at the time but never heard back from anyoneUnfortunately, today I was coerced into paying for fixing a problem that should have been fixed when I initially submitted it for repairI called there service team and was charged a $fee for fixing my now completely dead computerThe coercion tactics used by your sales representatives is appallingI spoke with a Supervisor [redacted] ( ID: ***
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
On 11/I purchased a Black Friday deal on Dell`s web site and received a confirmation via email that my order was confirmed $was deducted from my Bank of America bank account on the same day The next day I called rushed to add my apartment number as in my rush of ordering the previous day, I forgot to include my apartment number The person I called in Indai said he would update the address and call me back I never received a call I then received an email that my product was shiped Then the same day I received an email that my order was cancelled I called Dell the next day and they told me that they could not get UPS pacakge to be delivered to me that UPS refuses I took time away from my work and send a few hours trying to get through to someone in customer service, I just kept getting people in India who did not want to help They hung up on me several times and were very unprofessional There was simply no way to contact Dell consumer relations I searched
I have been trying to place an order with Dell for the past two weeksI cannot seem to be able to place my order online because I cannot customize computers on my I can only select what Dell offers which will not meet my needsWhen I call in and of the people that I talk to you in the sales department have any information about Dell sells, The sales staff does not listen to my needs when collecting configuration information for the quote, Nor do they stick within the budget that I give , Nor do they stick within the budget that I give Also when I call him until the automated system what I am looking for and which department that I need however, I am always transferred to an operator who wastes my time by we confirming the information that I already gave to the automated systemWhy is [redacted] wasting money on operators if they have an automated system that could wrap my call in the first place? When I finally talk to somebody in the sales department, they do not take the t
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
Purchased a Dell Venue tablet back in march of and the tablet overheated and there was a safety concern..it took me months fighting with dell's outsource customer care deptand finally a man name [redacted] issued me a replacement to a Dell Venue new tablet and he informed me that "THE NEW TABLET WOULD COME WITH A BRAND NEW YEAR WARRANTY" when I received the tablet it worked fine for months and around May of the item got extremely scorching hot and th battery exploded and melted the the side somewhat of the tablet..I called dell and made this complaint and they told me I was out of warranty in march when my original tablet was purchased and they lied to me the entire time..I shouldve had warranty til august so I got shorted on my warranty and the unit exploded and they think its a joke the indian on the phone keeps telling me that they only give warraranty for first days which is not truethere has to be some kind of health and safety dept I can talk or
Recently I bought a new DELL XPS for my summer job at *** at Newport, RI When I start working with the computer I have noticed that the computer has two problems A key of the keyboard was broken The compute getting too hot I call to the Dell Castomer serviceThay told me that there is no software problem They send and replace the broken the keyboardI told to the technician about the second issue She order the motherboard replacement In a few day she arived again with supposed a new motherboard it came out that that motherboard was defective She order another oneIn a few days she came with a motherboard which was refurbished and installed in my new computer Later in another few days the computer broke again.The problems were related with The system, which didn’t allow internet connection and provides no sound After tseveralbencounters with Dell attempts to resolve the computer problems I call and asked to replace the device t
I placed an order [redacted] on Nov It has been two weeks the order hasn't been shipped yetI tried to contact customer service over the phone, although I was told over the phone that the order will be shipped soon, it never happenedI tried to submit an online request [redacted] , but the request was closed without any communication to me
I purchased a brand new laptop that arrived damagedAs soon as it came in, I called Dell for a returnThey gave me the run around for weeks trying to weasel a way out of honoring the return policyMost noticeable is that ever time that I called, the new person would claim that there was no record of me calling even though I did so repeatedlyThey continued to do this until the window of time that I was legally promised a return ran out and then refused to help me afterI was sent faulty equipment that was unusable, if the whole line isn't bad than I received a lemonThen experienced shady business practices when I tried to return the non-functioning equipmentSince then, I have been fighting to at least get a replacement or repairs, but I still keep on getting the run around
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail Something needs to be done with these terrible companies junk mailing American citizens
I placed an order for a Samsung 4k Smart TV on 11/27/for a Christmas gift The original delivery date was to be 12/10/ Which was fine In addition I purchased an extended warranty as well I checked the update on the order and the delivery date was pushed to 12/11/ Each time I checked for updates the delivery date was pushed further away The last check I did, it got moved to 12/15/ Due to the delivery date being moved further away each time I checked for updates I lost faith in a timely Christmas delivery and attempted to cancel the order On 12/02/I contacted Customer Service via the Online Chat, so I would have a record of the discussion I expressed my desire to cancel the order and the extended warranty The cs, Customer Service Rep, stated that cancellation may not be possible Mind you this order never left any warehouse yet So the cs tried and informed me that a cancellation would not happen unless I received an email stating it was canc
We purchased a laptop online on 2/15/and returned it on March 8, (we have UPS tracking receipt showing proof of the laptop being received in [redacted] , [redacted] ) Since that time we have contacted Dell multiple times only to be told that the refund it was initially pended, then resubmitted to finance as a critical 'ticket' and to call back in 3-days Contact dates: 4/27/2016, 5/16/2016, 5/19/2016, 5/23/2016, 5/26/2016, 5/31/2016, 6/8/ Spoke to, [redacted] , [redacted] , Manager - ***, [redacted] who conferred with [redacted] We have asked to speak to ***'s manager and told there is no one above him and we also cannot speak directly to finance
The computer is no goodFrom I bought it, it was working slowly and I got ripped off to have that matter correctedNow it has developed problems connecting to the WIFI and I have had to complain times in about monthsIt is really ridiculous for me to buy a new computer and have to complain times about it in monthsTHE PRODUCT IS NO GOODEach time I have to waste a minimum of an hour with the technician as they take over the computer to fix itThe last time was todayBelow is the original complaint I sent to Revdex.com and NEVER GOT A REPLY OR ANY ASSISTANCE ORIGINAL COMPLAINT SUBMITTED TO Revdex.com ON THE 30TH JANUARY I bought a Dell Inspiron computer on line from Staples on the 7th September but did not get it for more than a weekWhen I finally received it, I found it to be extremely slow so immediately called the Dell support #.which I found on line I was told by the technician there that the only way the computer could be speeded up was f
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
I made a purchase using my dell rewards accountOnce the purchase was confirmed my money was taken; however, I was never provided with an order confirmation via email and product was never deliveredI attempted to contact customer support via different chat representatives and was pushed off a fourth time - being told to email the US Sales departmentI sent my email, also including my chat transcripts from the previous chats yet was never responded tooIt has been obvious dell has not been concerned in the slightest with my caseThey took my rewards money, yet never provided me with the products I purchased
I renewed my service agreement with Dell and was promised a $coupon, which I received When I tried to use it with an online order, the coupon would not take I made a phone call to Dell to place the order and get help with the coupon She said she was able to process the coupon, but it took over an hour I have the copies of the Dell Chat Session from this first call My product was received, but my credit card was charged the full amount, no $credit from the coupon I called back to try and get this resolved The first person was unable to help me and transferred me to a second person The second person basically dumped me off to another person At this point I have been on the phone a half hour The 3rd person I was transferred to is [redacted] After an hour on the phone with her, she said she could not refund us the $overcharge Her only suggestion was to return the product to Dell That in itself was a complicated issue, as she insisted we needed to us
I purchased a Dell laptop from www.dell.com on Nov 12, The machine I paid for should have 16GB memoryDell sent me a machine with 8GB memoryAfter pointing out their "mistake" (I'm not totally sure if they did this intentionally or not), their custom care people promise to send me the right machine over night, and promised the right machine would arrive on Nov 19, I double checked with the custom care person during the phone call that I would receive the machine on Nov 19, 2016, and he is very positiveToday is Nov 24, 2016, and the machine has not even reached Dell's shipping department My complaint is the following: Dell sent me the inferior machine, either by mistake or intentionally Dell promised to correct their mistake, and send me the correct machine on Nov 19, 2016, but days later, the machine has not even left Dell This behavior is extremely sneaky and totally untrustworthy
I bought a Dell laptop in January and week later contacted them by 'chat' due to it not working correctly The laptop operates slow to where it takes several minutes for a website to come up and often it doesn't come up and I have to keep hitting the refresh button I have been in contact with issues with this computer since January 25, and they have not been able resolve the problem They had me send it to their repair center on separate occasions and each time they sent it back to me it either operated the same or worse They have had me try to fix it by running diagnostics and have had me on the phone hours at a time trying to fix it but they have not been able to fix the problem They have asked me to ask a family member or friend to barrow their computer to help fix mine but the closest person that I could barrow from is over an hour away It's got to the point they even recommended to me to go see if I can barrow my neighbor's laptop to fix mine!!! I have aske
On Nov 17th a payment was sent to Dell by mistake when it should have gone to my propane dealer , I called Dell to get the payment back it went to Dell electronically and asked for it to be electronically returned due to the fact that I will be getting late fees for the bill that should have been paid I was told that it would take to weeks and I am getting late fees, I have not received a call back like they told me and I also emailed them and no answers at allI believe off they are going to hold my money that long I should receive interest on it they would charge me for making them wait
I purchased a Dell All-in-One Desktop PC in November pf This was my first mistakeThis was a faulty product from the beginningI submitted the product for repair which at the time was under warranty back in Feb At the time I was told it was a motherboard and HD issue The problem was not fixedI called back in March & May of and was advised that my product was no longer under warranty, even though I later found out that was a lieThey were trying to force me to purchase additional warranties when it was not required which I resisted at the timeI escalated the complaints at the time but never heard back from anyoneUnfortunately, today I was coerced into paying for fixing a problem that should have been fixed when I initially submitted it for repairI called there service team and was charged a $fee for fixing my now completely dead computerThe coercion tactics used by your sales representatives is appallingI spoke with a Supervisor [redacted] ( ID: ***
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
On 11/I purchased a Black Friday deal on Dell`s web site and received a confirmation via email that my order was confirmed $was deducted from my Bank of America bank account on the same day The next day I called rushed to add my apartment number as in my rush of ordering the previous day, I forgot to include my apartment number The person I called in Indai said he would update the address and call me back I never received a call I then received an email that my product was shiped Then the same day I received an email that my order was cancelled I called Dell the next day and they told me that they could not get UPS pacakge to be delivered to me that UPS refuses I took time away from my work and send a few hours trying to get through to someone in customer service, I just kept getting people in India who did not want to help They hung up on me several times and were very unprofessional There was simply no way to contact Dell consumer relations I searched
I have been trying to place an order with Dell for the past two weeksI cannot seem to be able to place my order online because I cannot customize computers on my I can only select what Dell offers which will not meet my needsWhen I call in and of the people that I talk to you in the sales department have any information about Dell sells, The sales staff does not listen to my needs when collecting configuration information for the quote, Nor do they stick within the budget that I give , Nor do they stick within the budget that I give Also when I call him until the automated system what I am looking for and which department that I need however, I am always transferred to an operator who wastes my time by we confirming the information that I already gave to the automated systemWhy is [redacted] wasting money on operators if they have an automated system that could wrap my call in the first place? When I finally talk to somebody in the sales department, they do not take the t
On November 28, I ordered a Dell Computer Because I couldn't understand the Dell Rep (a man in India), I had my son do the talking The Dell Rep said the computer would ship Dec On Dec we didn't receive the computer After placing the order we never received an email from Dell We went on Dell's website to see what was going on The ship date was now Dec After Dec 8, still no computer We went on Dell's site again, There was a message regarding the Federal Trade Commission - to continue with the order or cancel We hit cancel and called Dell to confirm the cancellation My credit card was charged, but Dell keeps saying it doesn't charge until the computer is shipped My credit card company said Dell did charge $ I called Dell and asked for Billing I was switched to every department but Billing The Indian Reps keep saying how can we help you No one knows what to do about crediting my account This morning I completed the form to dispute the charge
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
Purchased a Dell Venue tablet back in march of and the tablet overheated and there was a safety concern..it took me months fighting with dell's outsource customer care deptand finally a man name [redacted] issued me a replacement to a Dell Venue new tablet and he informed me that "THE NEW TABLET WOULD COME WITH A BRAND NEW YEAR WARRANTY" when I received the tablet it worked fine for months and around May of the item got extremely scorching hot and th battery exploded and melted the the side somewhat of the tablet..I called dell and made this complaint and they told me I was out of warranty in march when my original tablet was purchased and they lied to me the entire time..I shouldve had warranty til august so I got shorted on my warranty and the unit exploded and they think its a joke the indian on the phone keeps telling me that they only give warraranty for first days which is not truethere has to be some kind of health and safety dept I can talk or
Recently I bought a new DELL XPS for my summer job at *** at Newport, RI When I start working with the computer I have noticed that the computer has two problems A key of the keyboard was broken The compute getting too hot I call to the Dell Castomer serviceThay told me that there is no software problem They send and replace the broken the keyboardI told to the technician about the second issue She order the motherboard replacement In a few day she arived again with supposed a new motherboard it came out that that motherboard was defective She order another oneIn a few days she came with a motherboard which was refurbished and installed in my new computer Later in another few days the computer broke again.The problems were related with The system, which didn’t allow internet connection and provides no sound After tseveralbencounters with Dell attempts to resolve the computer problems I call and asked to replace the device t
I placed an order [redacted] on Nov It has been two weeks the order hasn't been shipped yetI tried to contact customer service over the phone, although I was told over the phone that the order will be shipped soon, it never happenedI tried to submit an online request [redacted] , but the request was closed without any communication to me
I purchased a brand new laptop that arrived damagedAs soon as it came in, I called Dell for a returnThey gave me the run around for weeks trying to weasel a way out of honoring the return policyMost noticeable is that ever time that I called, the new person would claim that there was no record of me calling even though I did so repeatedlyThey continued to do this until the window of time that I was legally promised a return ran out and then refused to help me afterI was sent faulty equipment that was unusable, if the whole line isn't bad than I received a lemonThen experienced shady business practices when I tried to return the non-functioning equipmentSince then, I have been fighting to at least get a replacement or repairs, but I still keep on getting the run around
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail Something needs to be done with these terrible companies junk mailing American citizens
I placed an order for a Samsung 4k Smart TV on 11/27/for a Christmas gift The original delivery date was to be 12/10/ Which was fine In addition I purchased an extended warranty as well I checked the update on the order and the delivery date was pushed to 12/11/ Each time I checked for updates the delivery date was pushed further away The last check I did, it got moved to 12/15/ Due to the delivery date being moved further away each time I checked for updates I lost faith in a timely Christmas delivery and attempted to cancel the order On 12/02/I contacted Customer Service via the Online Chat, so I would have a record of the discussion I expressed my desire to cancel the order and the extended warranty The cs, Customer Service Rep, stated that cancellation may not be possible Mind you this order never left any warehouse yet So the cs tried and informed me that a cancellation would not happen unless I received an email stating it was canc
We purchased a laptop online on 2/15/and returned it on March 8, (we have UPS tracking receipt showing proof of the laptop being received in [redacted] , [redacted] ) Since that time we have contacted Dell multiple times only to be told that the refund it was initially pended, then resubmitted to finance as a critical 'ticket' and to call back in 3-days Contact dates: 4/27/2016, 5/16/2016, 5/19/2016, 5/23/2016, 5/26/2016, 5/31/2016, 6/8/ Spoke to, [redacted] , [redacted] , Manager - ***, [redacted] who conferred with [redacted] We have asked to speak to ***'s manager and told there is no one above him and we also cannot speak directly to finance
The computer is no goodFrom I bought it, it was working slowly and I got ripped off to have that matter correctedNow it has developed problems connecting to the WIFI and I have had to complain times in about monthsIt is really ridiculous for me to buy a new computer and have to complain times about it in monthsTHE PRODUCT IS NO GOODEach time I have to waste a minimum of an hour with the technician as they take over the computer to fix itThe last time was todayBelow is the original complaint I sent to Revdex.com and NEVER GOT A REPLY OR ANY ASSISTANCE ORIGINAL COMPLAINT SUBMITTED TO Revdex.com ON THE 30TH JANUARY I bought a Dell Inspiron computer on line from Staples on the 7th September but did not get it for more than a weekWhen I finally received it, I found it to be extremely slow so immediately called the Dell support #.which I found on line I was told by the technician there that the only way the computer could be speeded up was f
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
I made a purchase using my dell rewards accountOnce the purchase was confirmed my money was taken; however, I was never provided with an order confirmation via email and product was never deliveredI attempted to contact customer support via different chat representatives and was pushed off a fourth time - being told to email the US Sales departmentI sent my email, also including my chat transcripts from the previous chats yet was never responded tooIt has been obvious dell has not been concerned in the slightest with my caseThey took my rewards money, yet never provided me with the products I purchased
I renewed my service agreement with Dell and was promised a $coupon, which I received When I tried to use it with an online order, the coupon would not take I made a phone call to Dell to place the order and get help with the coupon She said she was able to process the coupon, but it took over an hour I have the copies of the Dell Chat Session from this first call My product was received, but my credit card was charged the full amount, no $credit from the coupon I called back to try and get this resolved The first person was unable to help me and transferred me to a second person The second person basically dumped me off to another person At this point I have been on the phone a half hour The 3rd person I was transferred to is [redacted] After an hour on the phone with her, she said she could not refund us the $overcharge Her only suggestion was to return the product to Dell That in itself was a complicated issue, as she insisted we needed to us
I purchased a Dell laptop from www.dell.com on Nov 12, The machine I paid for should have 16GB memoryDell sent me a machine with 8GB memoryAfter pointing out their "mistake" (I'm not totally sure if they did this intentionally or not), their custom care people promise to send me the right machine over night, and promised the right machine would arrive on Nov 19, I double checked with the custom care person during the phone call that I would receive the machine on Nov 19, 2016, and he is very positiveToday is Nov 24, 2016, and the machine has not even reached Dell's shipping department My complaint is the following: Dell sent me the inferior machine, either by mistake or intentionally Dell promised to correct their mistake, and send me the correct machine on Nov 19, 2016, but days later, the machine has not even left Dell This behavior is extremely sneaky and totally untrustworthy
I bought a Dell laptop in January and week later contacted them by 'chat' due to it not working correctly The laptop operates slow to where it takes several minutes for a website to come up and often it doesn't come up and I have to keep hitting the refresh button I have been in contact with issues with this computer since January 25, and they have not been able resolve the problem They had me send it to their repair center on separate occasions and each time they sent it back to me it either operated the same or worse They have had me try to fix it by running diagnostics and have had me on the phone hours at a time trying to fix it but they have not been able to fix the problem They have asked me to ask a family member or friend to barrow their computer to help fix mine but the closest person that I could barrow from is over an hour away It's got to the point they even recommended to me to go see if I can barrow my neighbor's laptop to fix mine!!! I have aske