To whom it may concern: several months ago (back in Oct2015), I purchased a new TV set from/thru Dell Computer CorpThe seller (Dell) had advertised at the time of the promotional sale for the TV set in question I purchased that there would be a $gift card sent to me, since that particular TV purchase qualified for such a gift card reward, according to their advertisement on lineTo date, I have NOT received the gift card in questionMy repeated requests to Dell has fallen on death ears so farI have several emails to prove my numerous attempts to resolve this matter with DellIt is my understanding that Dell is not interested in fulfilling my requestPlease find below some of the pertinent details pertaining to my TV order with Dell: Order Date: 10/12/ Order number: [redacted] Cr: [redacted] Dell Purchase ID: [redacted]
Dell had a laptop available on their website at the member exclusive section for approximately $Additional 20% off coupon was available to members of my union through DellThe total selling price came down to $I placed the order on April 5, I received the order confirmation in my email with an estimated delivery date of April 22, Right after the order was placed I also saw a pending authorization charge from Dell on my bank account On April 8, 2016, I received an email from Dell that they experienced a pricing error on their website which displayed an incorrect price and that they have cancelled my orderThey also offered me a new price on the same item of $after my 20% discount I emailed them on April 8, morning, that Dell cancelling the order is not correct business practice and is unacceptable and have received no response yet I called Dell in the morning on April 8, and the customer service rep informed me that the reason my order
I purchased three high end Dell computers on March 4, which totaled $ I started having bluescreen / no-warning crash issues with one of them (Inspiron series) soon after purchase, and have now been dealing with their offshore support team since April 12, After multiple hardware diagnostic sessions along with driver upgrades, my bluescreen issues remained Despite hesitation, I gave Dell another $for software support since they said my computer problems were not hardware related and that was the only way they could address what appeared to be a software issue The tech on the phone assured me he could resolve the problem once I paid the additional money I agreed That was on June He, too, was unable to resolve the bluescreen error and my computer continues to crash without warning, goes offline throughout the day, and has caused me an enormous amount of lost time, productivity, and income(I own my own business and have a home office) I conti
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I was recently made aware of performance issues with the Laptop PC I purchased from Dell in 12/ I have tried to resolve the issue over the phone, but every service call that they say will take 30-minutes runs 2-hours I've been on three plus The issue still is not resolved I used all my wireless minutes I sit at 'borrow' pc's waiting for email responses from them, that don't come I cannot spend any more time waiting
two years ago, I purchased a dell laptop from the dell outlet websiteUpon receiving my laptop I encountered no problems for the first monthsThen the onslaught of the problems began including but not limited to ethernet problems, wifi problems, speaker problems, microphone problemsThey sent a person out to fix this, but they couldn't resolve the issue Then recently my laptop blew out, they absolved themselves of all responsibility for the laptopI then paid another $to get it repaired and sent the laptop inAfter being taken for a ride for weeks they said the part to fix the laptop is no longer made Through all of this time, I received emails detailing any information about their inability to fix the problem, and had to call them to request that my broken laptop be sent back to me as isNow dell is in a mix up regarding if the laptop is fixed or not, but I have a signed receipt saying that they issued a refund
The computer has comprehensive warranty and was sent in for repair the same issues for times and time for home repair serviceThe first times and the home service were unable to solve my issueFor the third time, I requested to hold the computer after the repair as I'm moving out and travelingThe customer support claimed that he will try to have it held by the email but failed to do so without updating the matterI received an email after the computer was delivered to the old address and signed by someone I do not knowThen the same customer support urges me to go back to my old address to "hopefully" find my packageNoting that he clearly knows I am traveling until May 26th Here is the service tag number [redacted] and request number [redacted] First Dell is unable to deliver the laptop back to me, second, they failed to repair it for times, third and last, I was very upset about this late shipping notice and feel insulted by this customer supportSo I will not sp
The product is a dell inspiron laptop The laptop opens up like a suitcase on the wrong side The laptop chassis is not of an acceptable quality and is a fundamental design flaw There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
Order a Dell computer on sept Then windows didn't t work completely so I send it back to Dell on sept by UPSDell told me to write a dispatch #on package on front [redacted] was the number I don't didn't t have a return labelOr tracking numberNever did just dispatch number Dell gave me my order #is [redacted] for itemUps took package on sept now Dell never got it back they said it was showing delivery half way Dell hasn't t receive it back package yet so I can t get a refund back from Dell total refund is 260,Lost it instead of giving me a label to be able to send it back no they give me a dispatch # Dell guy said that UPS man would have a label he would put it on package out dollarsDell refund me back my money on my card American express severe card or check back thur mail
I bought a Dell printer from [redacted] I was only able to print less than pages when the cartridge ran outI talked to Dells customer service, they said it was a technical issues, transferred me to printer department, where they claimed that I should talk to customer care and they admitted a starter cartridge usually print about pagesWhen I talked to customer care again, they claimed that [redacted] should be responsible for it as it was a part issueHowever, [redacted] said the printer is under manufacturer's warranty and they could not do anythingI was very disappointed with the poor product quality and the bad customer service experience from Dell
I bought a Dell laptop in January and week later contacted them by 'chat' due to it not working correctly The laptop operates slow to where it takes several minutes for a website to come up and often it doesn't come up and I have to keep hitting the refresh button I have been in contact with issues with this computer since January 25, and they have not been able resolve the problem They had me send it to their repair center on separate occasions and each time they sent it back to me it either operated the same or worse They have had me try to fix it by running diagnostics and have had me on the phone hours at a time trying to fix it but they have not been able to fix the problem They have asked me to ask a family member or friend to barrow their computer to help fix mine but the closest person that I could barrow from is over an hour away It's got to the point they even recommended to me to go see if I can barrow my neighbor's laptop to fix mine!!! I have aske
They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
On December 31, 2015, I placed an order with Dell, Incfor an Alienware laptop computer and a Nikon DMegapixel DSLR camera, and have had nothing but headaches and empty promises since The issues I've had with this purchase are as follows: -First salesman, [redacted] , misspelled the names on both the Billing and Shipping addressesUpon notifying him of this mistake, he then cancelled and re-placed the order, correcting the information -Dell Financial Services, seeing the order had been cancelled, and then the billing and shipping information changed, flagged the order as fraudulent and placed a hold on my accountAfter being transferred, placed on hold, transferred again, and then cut off and calling back, I was finally able to verify my identity and get the order placed again, this time through salesmen [redacted] * [redacted] -Alienware was shipped within weeksReceived and working perfectlyVery satisfied with product, but still no word on
I made a purchase using my dell rewards accountOnce the purchase was confirmed my money was taken; however, I was never provided with an order confirmation via email and product was never deliveredI attempted to contact customer support via different chat representatives and was pushed off a fourth time - being told to email the US Sales departmentI sent my email, also including my chat transcripts from the previous chats yet was never responded tooIt has been obvious dell has not been concerned in the slightest with my caseThey took my rewards money, yet never provided me with the products I purchased
I purchased a Dell XPS computer a few months back in March of this year for $By April I had to send the system back to them for repair of the motherboardThat took two and a half weeksIt is now May and the computer is broken again and all they can tell me is either to send it back to them for repairs or wait for parts to be ordered and they will send a technician out within a couple of days after the part has been receivedI have been without my computer for a week again nowDell continually uses the excuse parts on order, the tech will arrive within a couple of days and so on, yet I still do not have use of my computerThe desired outcome I wish to see is to have Dell provide me with a computer system that I paid for that works and I am asking to be reimbursed for time lost without the use of my computer This is supposed to be a high-end computer and it's not living up to its advertised capabilities
On Tuesday November 22, 2016, I placed an order on Dell.com for the Dell UltraSharp Dual Monitor Bundle - U2412M with MDS Payment was paid in full at time of purchase This was order# [redacted] and purchase ID: [redacted] The following day I received an email saying my order was cancelled "due to a pricing error." It is now December 12th 2016, after repeated attempts contacting Dell Customer Support, I have not received my money back First Dell cancels my order due to their error, second they are not providing me an update on my refund
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
I bought a Dell XPS laptopI paid almost $3,for this Top of Line business laptop I have had Nothing but problems since purchaseThis computer was purchased Nov I have been purchasing extended warranties since purchase This's computer has been out of Service more than it has worked I have shipped it out to Dell at least timesDell repairman have replaced nearly all of the parts repeatedly Most recently it was shipped to them in June It was not staying on the way it was supposed to.( Kept shutting down) When I received the computer back, it was completely dead!! It would not even turn on!! It was worse off upon completion than it was before I sent it out for repairDell sent out a repairman to fix at home this time There have been mother boards replaced and hard drives among all the other replacement parts I have filed Revdex.com complaints in the past for this computerWith no satisfaction on my end the consumer! This computer is a LEMON!
To whom it may concern: several months ago (back in Oct2015), I purchased a new TV set from/thru Dell Computer CorpThe seller (Dell) had advertised at the time of the promotional sale for the TV set in question I purchased that there would be a $gift card sent to me, since that particular TV purchase qualified for such a gift card reward, according to their advertisement on lineTo date, I have NOT received the gift card in questionMy repeated requests to Dell has fallen on death ears so farI have several emails to prove my numerous attempts to resolve this matter with DellIt is my understanding that Dell is not interested in fulfilling my requestPlease find below some of the pertinent details pertaining to my TV order with Dell: Order Date: 10/12/ Order number: [redacted] C
r: [redacted] Dell Purchase ID: [redacted]
Dell had a laptop available on their website at the member exclusive section for approximately $Additional 20% off coupon was available to members of my union through DellThe total selling price came down to $I placed the order on April 5, I received the order confirmation in my email with an estimated delivery date of April 22, Right after the order was placed I also saw a pending authorization charge from Dell on my bank account On April 8, 2016, I received an email from Dell that they experienced a pricing error on their website which displayed an incorrect price and that they have cancelled my orderThey also offered me a new price on the same item of $after my 20% discount I emailed them on April 8, morning, that Dell cancelling the order is not correct business practice and is unacceptable and have received no response yet I called Dell in the morning on April 8, and the customer service rep informed me that the reason my order
Customer support hung up on me times, and when I asked to talk to a supervisor the 4th person suddenly couldn't hear me
I purchased three high end Dell computers on March 4, which totaled $ I started having bluescreen / no-warning crash issues with one of them (Inspiron series) soon after purchase, and have now been dealing with their offshore support team since April 12, After multiple hardware diagnostic sessions along with driver upgrades, my bluescreen issues remained Despite hesitation, I gave Dell another $for software support since they said my computer problems were not hardware related and that was the only way they could address what appeared to be a software issue The tech on the phone assured me he could resolve the problem once I paid the additional money I agreed That was on June He, too, was unable to resolve the bluescreen error and my computer continues to crash without warning, goes offline throughout the day, and has caused me an enormous amount of lost time, productivity, and income(I own my own business and have a home office) I conti
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I was recently made aware of performance issues with the Laptop PC I purchased from Dell in 12/ I have tried to resolve the issue over the phone, but every service call that they say will take 30-minutes runs 2-hours I've been on three plus The issue still is not resolved I used all my wireless minutes I sit at 'borrow' pc's waiting for email responses from them, that don't come I cannot spend any more time waiting
two years ago, I purchased a dell laptop from the dell outlet websiteUpon receiving my laptop I encountered no problems for the first monthsThen the onslaught of the problems began including but not limited to ethernet problems, wifi problems, speaker problems, microphone problemsThey sent a person out to fix this, but they couldn't resolve the issue Then recently my laptop blew out, they absolved themselves of all responsibility for the laptopI then paid another $to get it repaired and sent the laptop inAfter being taken for a ride for weeks they said the part to fix the laptop is no longer made Through all of this time, I received emails detailing any information about their inability to fix the problem, and had to call them to request that my broken laptop be sent back to me as isNow dell is in a mix up regarding if the laptop is fixed or not, but I have a signed receipt saying that they issued a refund
The computer has comprehensive warranty and was sent in for repair the same issues for times and time for home repair serviceThe first times and the home service were unable to solve my issueFor the third time, I requested to hold the computer after the repair as I'm moving out and travelingThe customer support claimed that he will try to have it held by the email but failed to do so without updating the matterI received an email after the computer was delivered to the old address and signed by someone I do not knowThen the same customer support urges me to go back to my old address to "hopefully" find my packageNoting that he clearly knows I am traveling until May 26th Here is the service tag number [redacted] and request number [redacted] First Dell is unable to deliver the laptop back to me, second, they failed to repair it for times, third and last, I was very upset about this late shipping notice and feel insulted by this customer supportSo I will not sp
The product is a dell inspiron laptop The laptop opens up like a suitcase on the wrong side The laptop chassis is not of an acceptable quality and is a fundamental design flaw There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
Order a Dell computer on sept Then windows didn't t work completely so I send it back to Dell on sept by UPSDell told me to write a dispatch #on package on front [redacted] was the number I don't didn't t have a return labelOr tracking numberNever did just dispatch number Dell gave me my order #is [redacted] for itemUps took package on sept now Dell never got it back they said it was showing delivery half way Dell hasn't t receive it back package yet so I can t get a refund back from Dell total refund is 260,Lost it instead of giving me a label to be able to send it back no they give me a dispatch # Dell guy said that UPS man would have a label he would put it on package out dollarsDell refund me back my money on my card American express severe card or check back thur mail
I bought a Dell printer from [redacted] I was only able to print less than pages when the cartridge ran outI talked to Dells customer service, they said it was a technical issues, transferred me to printer department, where they claimed that I should talk to customer care and they admitted a starter cartridge usually print about pagesWhen I talked to customer care again, they claimed that [redacted] should be responsible for it as it was a part issueHowever, [redacted] said the printer is under manufacturer's warranty and they could not do anythingI was very disappointed with the poor product quality and the bad customer service experience from Dell
I bought a Dell laptop in January and week later contacted them by 'chat' due to it not working correctly The laptop operates slow to where it takes several minutes for a website to come up and often it doesn't come up and I have to keep hitting the refresh button I have been in contact with issues with this computer since January 25, and they have not been able resolve the problem They had me send it to their repair center on separate occasions and each time they sent it back to me it either operated the same or worse They have had me try to fix it by running diagnostics and have had me on the phone hours at a time trying to fix it but they have not been able to fix the problem They have asked me to ask a family member or friend to barrow their computer to help fix mine but the closest person that I could barrow from is over an hour away It's got to the point they even recommended to me to go see if I can barrow my neighbor's laptop to fix mine!!! I have aske
They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
On December 31, 2015, I placed an order with Dell, Incfor an Alienware laptop computer and a Nikon DMegapixel DSLR camera, and have had nothing but headaches and empty promises since The issues I've had with this purchase are as follows: -First salesman, [redacted] , misspelled the names on both the Billing and Shipping addressesUpon notifying him of this mistake, he then cancelled and re-placed the order, correcting the information -Dell Financial Services, seeing the order had been cancelled, and then the billing and shipping information changed, flagged the order as fraudulent and placed a hold on my accountAfter being transferred, placed on hold, transferred again, and then cut off and calling back, I was finally able to verify my identity and get the order placed again, this time through salesmen [redacted] * [redacted] -Alienware was shipped within weeksReceived and working perfectlyVery satisfied with product, but still no word on
I made a purchase using my dell rewards accountOnce the purchase was confirmed my money was taken; however, I was never provided with an order confirmation via email and product was never deliveredI attempted to contact customer support via different chat representatives and was pushed off a fourth time - being told to email the US Sales departmentI sent my email, also including my chat transcripts from the previous chats yet was never responded tooIt has been obvious dell has not been concerned in the slightest with my caseThey took my rewards money, yet never provided me with the products I purchased
I purchased a Dell XPS computer a few months back in March of this year for $By April I had to send the system back to them for repair of the motherboardThat took two and a half weeksIt is now May and the computer is broken again and all they can tell me is either to send it back to them for repairs or wait for parts to be ordered and they will send a technician out within a couple of days after the part has been receivedI have been without my computer for a week again nowDell continually uses the excuse parts on order, the tech will arrive within a couple of days and so on, yet I still do not have use of my computerThe desired outcome I wish to see is to have Dell provide me with a computer system that I paid for that works and I am asking to be reimbursed for time lost without the use of my computer This is supposed to be a high-end computer and it's not living up to its advertised capabilities
On Tuesday November 22, 2016, I placed an order on Dell.com for the Dell UltraSharp Dual Monitor Bundle - U2412M with MDS Payment was paid in full at time of purchase This was order# [redacted] and purchase ID: [redacted] The following day I received an email saying my order was cancelled "due to a pricing error." It is now December 12th 2016, after repeated attempts contacting Dell Customer Support, I have not received my money back First Dell cancels my order due to their error, second they are not providing me an update on my refund
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
I bought a Dell XPS laptopI paid almost $3,for this Top of Line business laptop I have had Nothing but problems since purchaseThis computer was purchased Nov I have been purchasing extended warranties since purchase This's computer has been out of Service more than it has worked I have shipped it out to Dell at least timesDell repairman have replaced nearly all of the parts repeatedly Most recently it was shipped to them in June It was not staying on the way it was supposed to.( Kept shutting down) When I received the computer back, it was completely dead!! It would not even turn on!! It was worse off upon completion than it was before I sent it out for repairDell sent out a repairman to fix at home this time There have been mother boards replaced and hard drives among all the other replacement parts I have filed Revdex.com complaints in the past for this computerWith no satisfaction on my end the consumer! This computer is a LEMON!