I ordered an Inspiron laptop and had problems with it immediatelyI have contacted Dell multiple times by phone and chatI returned this laptop for repair because they refused to refund my money in AprilThey replaced the motherboard because it was defective I am having the same problems now and they could not help remotely because it was frozen even though they tried ways I want a refund while it is still under the month warranty because I am tired of dealing with this and I am afraid if it is repaired it will have the same problems again I have lost time and work due to this product not working correctly
I ordered a computer from Dell’s official websiteBefore processing was completed, they, not me, canceled my order AFTER payment went throughMy money was NOT refundedI get an email telling me to call customer support, so I didI have contacted customer support over times now, with them doing nothingEven one time I called, they hung up on meOne time they told me to contact the bank because something was wrong with my cardSo I contact my bank, and there is not a problem on my endI really need my money back as I am a student and I need that moneyIt was over $1,that I was robbedPlease help me get my money back
Hello, I would like to report exceptional difficulties that I have been having with the Dell customer support teamI have spent many hours on the phone, being transferred from person-to-person, and have gotten nowhere I have a Dell XPSLaptop which is still under warrantyDuring use, the laptop is coming apart at the seamsThere are no signs of physical damage Every time I open/close the laptop, the backplate pulls away from the computer, exposing the components Under the warranty terms, it states that defects in craftsmanship are coveredEvery Dell individual I have spoken to, including multiple supervisors and the escalations team, tell me that such a "misalignment" can only come from physical abuse to the laptop, and is not covered under warrantyThey refuse to believe that use can result in the laptop coming apart at the seams I keep trying to explain that this is the reason why "defects in craftsmanship" are covered under warranty, but eve
My not-so-old dell laptop has had issues with slower processing speeds, freezing up, the mouse scrolling on it;s own, etcI have had the most aggravating experience with Dell's tech supportThey don't call me back when they say they will, they call specifically at the times I say NOT to, they pass on cases to other technicians so an issue has to be explained dozens of times, they take horrible notes on what has been done previously by another technicians so time was wasted trying the same solutions, and the supervisors do nothing to helpThe issue is still not resolved yet, it has been months and roughly 10-hours on the phones with technicians for a computer that is about a year old! Forget the problems with the product, I will not look to dell for computers anymore solely because of the horrible tech support serviceChoose apple where there is an actual store to take your product to and they offer some sort of replacement device if there is an issue
two years ago, I purchased a dell laptop from the dell outlet websiteUpon receiving my laptop I encountered no problems for the first monthsThen the onslaught of the problems began including but not limited to ethernet problems, wifi problems, speaker problems, microphone problemsThey sent a person out to fix this, but they couldn't resolve the issue Then recently my laptop blew out, they absolved themselves of all responsibility for the laptopI then paid another $to get it repaired and sent the laptop inAfter being taken for a ride for weeks they said the part to fix the laptop is no longer made Through all of this time, I received emails detailing any information about their inability to fix the problem, and had to call them to request that my broken laptop be sent back to me as isNow dell is in a mix up regarding if the laptop is fixed or not, but I have a signed receipt saying that they issued a refund
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
To whom it may concern: several months ago (back in Oct2015), I purchased a new TV set from/thru Dell Computer CorpThe seller (Dell) had advertised at the time of the promotional sale for the TV set in question I purchased that there would be a $gift card sent to me, since that particular TV purchase qualified for such a gift card reward, according to their advertisement on lineTo date, I have NOT received the gift card in questionMy repeated requests to Dell has fallen on death ears so farI have several emails to prove my numerous attempts to resolve this matter with DellIt is my understanding that Dell is not interested in fulfilling my requestPlease find below some of the pertinent details pertaining to my TV order with Dell: Order Date: 10/12/ Order number: [redacted] Cr: [redacted] Dell Purchase ID: [redacted]
I bought a Dell printer from [redacted] I was only able to print less than pages when the cartridge ran outI talked to Dells customer service, they said it was a technical issues, transferred me to printer department, where they claimed that I should talk to customer care and they admitted a starter cartridge usually print about pagesWhen I talked to customer care again, they claimed that [redacted] should be responsible for it as it was a part issueHowever, [redacted] said the printer is under manufacturer's warranty and they could not do anythingI was very disappointed with the poor product quality and the bad customer service experience from Dell
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
I purchased a Dell XPS computer a few months back in March of this year for $By April I had to send the system back to them for repair of the motherboardThat took two and a half weeksIt is now May and the computer is broken again and all they can tell me is either to send it back to them for repairs or wait for parts to be ordered and they will send a technician out within a couple of days after the part has been receivedI have been without my computer for a week again nowDell continually uses the excuse parts on order, the tech will arrive within a couple of days and so on, yet I still do not have use of my computerThe desired outcome I wish to see is to have Dell provide me with a computer system that I paid for that works and I am asking to be reimbursed for time lost without the use of my computer This is supposed to be a high-end computer and it's not living up to its advertised capabilities
On December 31, 2015, I placed an order with Dell, Incfor an Alienware laptop computer and a Nikon DMegapixel DSLR camera, and have had nothing but headaches and empty promises since The issues I've had with this purchase are as follows: -First salesman, [redacted] , misspelled the names on both the Billing and Shipping addressesUpon notifying him of this mistake, he then cancelled and re-placed the order, correcting the information -Dell Financial Services, seeing the order had been cancelled, and then the billing and shipping information changed, flagged the order as fraudulent and placed a hold on my accountAfter being transferred, placed on hold, transferred again, and then cut off and calling back, I was finally able to verify my identity and get the order placed again, this time through salesmen [redacted] * [redacted] -Alienware was shipped within weeksReceived and working perfectlyVery satisfied with product, but still no word on
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is [redacted] The computer came with a power source and cord and this was all returned
Dell sold me a defective product tried to repair the issue by sending replacement and still have same issues with each laptop they send me and refuse to issue me a refund after I was told there was a restocking fee but then to only be told they won't take my return
Dell had a laptop available on their website at the member exclusive section for approximately $Additional 20% off coupon was available to members of my union through DellThe total selling price came down to $I placed the order on April 5, I received the order confirmation in my email with an estimated delivery date of April 22, Right after the order was placed I also saw a pending authorization charge from Dell on my bank account On April 8, 2016, I received an email from Dell that they experienced a pricing error on their website which displayed an incorrect price and that they have cancelled my orderThey also offered me a new price on the same item of $after my 20% discount I emailed them on April 8, morning, that Dell cancelling the order is not correct business practice and is unacceptable and have received no response yet I called Dell in the morning on April 8, and the customer service rep informed me that the reason my order
I purchased Corel PaintShop Pro XUltimate - License - user - download - ESD from Dell on Oct 26, for $ I attempted to download the software from Dell Digital Locker via Dell's Download Manager but the software would not download, remaining in a state of perpetual "preparing to download" I cancelled the Download Manager option and chose the second download option offered: the Web Browser The file downloaded as a .zip file I proceeded to unzip the files I attempted to install the software but at 18% installation, I received a program error that read: "Program Cannot be InstalledAn Error has Occurred" After multiple attempts, various methods, research, and testing by downloading a trial version of the software directly from Corel's website and installing it without issue, I deduced it must be an issue with Dell's software file I uninstalled the trial version from Corel, deleted all unzipped and zipped files from Dell and downloaded a new copy of Dell
On June 26, I purchase from Dell Outlet online a certified refurbished laptop PC The PC never actually worked properlyIt does not hold an internet connection, therefore it is totally uselessYou cannot browse the internet, get emails, nothing because everything runs off the ability to have an internet connection and this PC cannot hold an internet connectI tried everything I could when I got this pc to try to make it work, but could not Finally, I contacted Dell technical support in middle July about the PC not working On July 20, I contacted Dell about this PC and the technical support person decided that the answer to it was to wipe it clean and do a fresh reinstall on it; which he didThis took several hours He said he would contact me the next day to get it up and workingOn Monday, July 23, 2018, the technical support person spent many hours working with this pc and finally said that the problem now was that might AT&T internet had problems and that wa
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to [redacted] I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr [redacted] stated he never said h
Dell is the worst company I have ever dealt with in my lifetimeI ordered a brand new laptop month agoI received the laptop and noticed it was taking a long time to do simple tasksI called after weeks and they didn't have the service tag of the computer registered so it was like pulling teeth to get them to recognize meI have now spent 1/hours over calls for them to try and fix the computerHere we are one month later and still don't have a solutionI have been trying to get them to send me a replacement computer and now they are saying that we are outside of their return windowThe call center is an absolute jokeNone of these people are qualified to fix anythingAll they do is transfer you from one department to anotherWhen ever you ask a question they go quite and you hear typing so they can look up the answerI just had a call from Neubert from the Corporate Escalation TeamThis guy was incredibly rude and trying to deal in absolute statementsHe didn't seem to care at all the computer doesn't work and that I have already committed this much time in to try and get them to fix itDell does not care what so ever about their customers or their products that they are putting outI will never do business with them againThey are a horrible company
I have a dell desktop computer that has a problem of destroying the main board of the system It destroys the bios of the mother board so the system will not post Power On Self Test No dell screenWont pass this point If one googles xps no post you will see its a huge problem for lots of people all over the world It is directly affected by the windows upgrade If dell has been aware of this problem for years they should have blocked the update and informed customers of this catastrophic problem that kills the motherboard This was not a $laptop one should just eat This system was $purchase as it is a inch all in one computer The biggest problem is since this has been an issue, dell has no stock on the mother board or solution to repair or anything
I ordered an Inspiron laptop and had problems with it immediatelyI have contacted Dell multiple times by phone and chatI returned this laptop for repair because they refused to refund my money in AprilThey replaced the motherboard because it was defective I am having the same problems now and they could not help remotely because it was frozen even though they tried ways I want a refund while it is still under the month warranty because I am tired of dealing with this and I am afraid if it is repaired it will have the same problems again I have lost time and work due to this product not working correctly
I ordered a computer from Dell’s official websiteBefore processing was completed, they, not me, canceled my order AFTER payment went throughMy money was NOT refundedI get an email telling me to call customer support, so I didI have contacted customer support over times now, with them doing nothingEven one time I called, they hung up on meOne time they told me to contact the bank because something was wrong with my cardSo I contact my bank, and there is not a problem on my endI really need my money back as I am a student and I need that moneyIt was over $1,that I was robbedPlease help me get my money back
Hello, I would like to report exceptional difficulties that I have been having with the Dell customer support teamI have spent many hours on the phone, being transferred from person-to-person, and have gotten nowhere I have a Dell XPSLaptop which is still under warrantyDuring use, the laptop is coming apart at the seamsThere are no signs of physical damage Every time I open/close the laptop, the backplate pulls away from the computer, exposing the components Under the warranty terms, it states that defects in craftsmanship are coveredEvery Dell individual I have spoken to, including multiple supervisors and the escalations team, tell me that such a "misalignment" can only come from physical abuse to the laptop, and is not covered under warrantyThey refuse to believe that use can result in the laptop coming apart at the seams I keep trying to explain that this is the reason why "defects in craftsmanship" are covered under warranty, but eve
My not-so-old dell laptop has had issues with slower processing speeds, freezing up, the mouse scrolling on it;s own, etcI have had the most aggravating experience with Dell's tech supportThey don't call me back when they say they will, they call specifically at the times I say NOT to, they pass on cases to other technicians so an issue has to be explained dozens of times, they take horrible notes on what has been done previously by another technicians so time was wasted trying the same solutions, and the supervisors do nothing to helpThe issue is still not resolved yet, it has been months and roughly 10-hours on the phones with technicians for a computer that is about a year old! Forget the problems with the product, I will not look to dell for computers anymore solely because of the horrible tech support serviceChoose apple where there is an actual store to take your product to and they offer some sort of replacement device if there is an issue
two years ago, I purchased a dell laptop from the dell outlet websiteUpon receiving my laptop I encountered no problems for the first monthsThen the onslaught of the problems began including but not limited to ethernet problems, wifi problems, speaker problems, microphone problemsThey sent a person out to fix this, but they couldn't resolve the issue Then recently my laptop blew out, they absolved themselves of all responsibility for the laptopI then paid another $to get it repaired and sent the laptop inAfter being taken for a ride for weeks they said the part to fix the laptop is no longer made Through all of this time, I received emails detailing any information about their inability to fix the problem, and had to call them to request that my broken laptop be sent back to me as isNow dell is in a mix up regarding if the laptop is fixed or not, but I have a signed receipt saying that they issued a refund
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
To whom it may concern: several months ago (back in Oct2015), I purchased a new TV set from/thru Dell Computer CorpThe seller (Dell) had advertised at the time of the promotional sale for the TV set in question I purchased that there would be a $gift card sent to me, since that particular TV purchase qualified for such a gift card reward, according to their advertisement on lineTo date, I have NOT received the gift card in questionMy repeated requests to Dell has fallen on death ears so farI have several emails to prove my numerous attempts to resolve this matter with DellIt is my understanding that Dell is not interested in fulfilling my requestPlease find below some of the pertinent details pertaining to my TV order with Dell: Order Date: 10/12/ Order number: [redacted] C
r: [redacted] Dell Purchase ID: [redacted]
I bought a Dell printer from [redacted] I was only able to print less than pages when the cartridge ran outI talked to Dells customer service, they said it was a technical issues, transferred me to printer department, where they claimed that I should talk to customer care and they admitted a starter cartridge usually print about pagesWhen I talked to customer care again, they claimed that [redacted] should be responsible for it as it was a part issueHowever, [redacted] said the printer is under manufacturer's warranty and they could not do anythingI was very disappointed with the poor product quality and the bad customer service experience from Dell
Ordered a WiFi light switch on August 24, with next day delivery, discovered that the $I spent was useless since product would not be shipped until September 1, Called customer support That day, I was informed that my order would be cancelledLooked at my Credit card statement a few days later, the item was pending and scheduled to be deliveredI spoke with numerous reps all of whom promised that I wouldn't be responsible for their mistake, I was also promised a full refund, to date they issued only a partial refundThey have the unopened item in their possession as I followed all if their instructionsIn spite of being told that I would definitely get my refund for shipping, I have NOT seen any refund to date
Customer support hung up on me times, and when I asked to talk to a supervisor the 4th person suddenly couldn't hear me
I purchased a Dell XPS computer a few months back in March of this year for $By April I had to send the system back to them for repair of the motherboardThat took two and a half weeksIt is now May and the computer is broken again and all they can tell me is either to send it back to them for repairs or wait for parts to be ordered and they will send a technician out within a couple of days after the part has been receivedI have been without my computer for a week again nowDell continually uses the excuse parts on order, the tech will arrive within a couple of days and so on, yet I still do not have use of my computerThe desired outcome I wish to see is to have Dell provide me with a computer system that I paid for that works and I am asking to be reimbursed for time lost without the use of my computer This is supposed to be a high-end computer and it's not living up to its advertised capabilities
On December 31, 2015, I placed an order with Dell, Incfor an Alienware laptop computer and a Nikon DMegapixel DSLR camera, and have had nothing but headaches and empty promises since The issues I've had with this purchase are as follows: -First salesman, [redacted] , misspelled the names on both the Billing and Shipping addressesUpon notifying him of this mistake, he then cancelled and re-placed the order, correcting the information -Dell Financial Services, seeing the order had been cancelled, and then the billing and shipping information changed, flagged the order as fraudulent and placed a hold on my accountAfter being transferred, placed on hold, transferred again, and then cut off and calling back, I was finally able to verify my identity and get the order placed again, this time through salesmen [redacted] * [redacted] -Alienware was shipped within weeksReceived and working perfectlyVery satisfied with product, but still no word on
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is [redacted] The computer came with a power source and cord and this was all returned
Dell sold me a defective product tried to repair the issue by sending replacement and still have same issues with each laptop they send me and refuse to issue me a refund after I was told there was a restocking fee but then to only be told they won't take my return
Dell had a laptop available on their website at the member exclusive section for approximately $Additional 20% off coupon was available to members of my union through DellThe total selling price came down to $I placed the order on April 5, I received the order confirmation in my email with an estimated delivery date of April 22, Right after the order was placed I also saw a pending authorization charge from Dell on my bank account On April 8, 2016, I received an email from Dell that they experienced a pricing error on their website which displayed an incorrect price and that they have cancelled my orderThey also offered me a new price on the same item of $after my 20% discount I emailed them on April 8, morning, that Dell cancelling the order is not correct business practice and is unacceptable and have received no response yet I called Dell in the morning on April 8, and the customer service rep informed me that the reason my order
I purchased Corel PaintShop Pro XUltimate - License - user - download - ESD from Dell on Oct 26, for $ I attempted to download the software from Dell Digital Locker via Dell's Download Manager but the software would not download, remaining in a state of perpetual "preparing to download" I cancelled the Download Manager option and chose the second download option offered: the Web Browser The file downloaded as a .zip file I proceeded to unzip the files I attempted to install the software but at 18% installation, I received a program error that read: "Program Cannot be InstalledAn Error has Occurred" After multiple attempts, various methods, research, and testing by downloading a trial version of the software directly from Corel's website and installing it without issue, I deduced it must be an issue with Dell's software file I uninstalled the trial version from Corel, deleted all unzipped and zipped files from Dell and downloaded a new copy of Dell
On June 26, I purchase from Dell Outlet online a certified refurbished laptop PC The PC never actually worked properlyIt does not hold an internet connection, therefore it is totally uselessYou cannot browse the internet, get emails, nothing because everything runs off the ability to have an internet connection and this PC cannot hold an internet connectI tried everything I could when I got this pc to try to make it work, but could not Finally, I contacted Dell technical support in middle July about the PC not working On July 20, I contacted Dell about this PC and the technical support person decided that the answer to it was to wipe it clean and do a fresh reinstall on it; which he didThis took several hours He said he would contact me the next day to get it up and workingOn Monday, July 23, 2018, the technical support person spent many hours working with this pc and finally said that the problem now was that might AT&T internet had problems and that wa
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to [redacted] I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr [redacted] stated he never said h
Dell is the worst company I have ever dealt with in my lifetimeI ordered a brand new laptop month agoI received the laptop and noticed it was taking a long time to do simple tasksI called after weeks and they didn't have the service tag of the computer registered so it was like pulling teeth to get them to recognize meI have now spent 1/hours over calls for them to try and fix the computerHere we are one month later and still don't have a solutionI have been trying to get them to send me a replacement computer and now they are saying that we are outside of their return windowThe call center is an absolute jokeNone of these people are qualified to fix anythingAll they do is transfer you from one department to anotherWhen ever you ask a question they go quite and you hear typing so they can look up the answerI just had a call from Neubert from the Corporate Escalation TeamThis guy was incredibly rude and trying to deal in absolute statementsHe didn't seem to care at all the computer doesn't work and that I have already committed this much time in to try and get them to fix itDell does not care what so ever about their customers or their products that they are putting outI will never do business with them againThey are a horrible company
I have a dell desktop computer that has a problem of destroying the main board of the system It destroys the bios of the mother board so the system will not post Power On Self Test No dell screenWont pass this point If one googles xps no post you will see its a huge problem for lots of people all over the world It is directly affected by the windows upgrade If dell has been aware of this problem for years they should have blocked the update and informed customers of this catastrophic problem that kills the motherboard This was not a $laptop one should just eat This system was $purchase as it is a inch all in one computer The biggest problem is since this has been an issue, dell has no stock on the mother board or solution to repair or anything