I purchased Corel PaintShop Pro XUltimate - License - user - download - ESD from Dell on Oct 26, for $ I attempted to download the software from Dell Digital Locker via Dell's Download Manager but the software would not download, remaining in a state of perpetual "preparing to download" I cancelled the Download Manager option and chose the second download option offered: the Web Browser The file downloaded as a .zip file I proceeded to unzip the files I attempted to install the software but at 18% installation, I received a program error that read: "Program Cannot be InstalledAn Error has Occurred" After multiple attempts, various methods, research, and testing by downloading a trial version of the software directly from Corel's website and installing it without issue, I deduced it must be an issue with Dell's software file I uninstalled the trial version from Corel, deleted all unzipped and zipped files from Dell and downloaded a new copy of Dell
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to [redacted] I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr [redacted] stated he never said h
I purchased a Dell Inspirion laptop with a touch screen and a Dell Venue Pro and an Active Stylus I told the agent as she picked the products that best suited me that both the laptop & Venue had to be compatible with an "Active" type Stylus She guaranteed me they would and she sold me the Dell Active Stylus with my purchase Upon receipt of the items I was in the hospital under going multiple surgeries so I was slow in getting the laptop and Venue functioning fully Once I did get them functioning I found the Dell Active Stylus didn't work, so I contacted Dell Support They sent me another Active Stylus and reconfirming that it would work with my items Upon receipt of the new Active Stylus, it didn't work either After a numerous contacts with Dell and no resolution I found that Dell had a new updated Active Stylus model 'A03' so I purchased it, I did not receive the 'A03' I received the original 'A00' Upon contacting Dell Support again they told me that even tho
Dell is the worst company I have ever dealt with in my lifetimeI ordered a brand new laptop month agoI received the laptop and noticed it was taking a long time to do simple tasksI called after weeks and they didn't have the service tag of the computer registered so it was like pulling teeth to get them to recognize meI have now spent 1/hours over calls for them to try and fix the computerHere we are one month later and still don't have a solutionI have been trying to get them to send me a replacement computer and now they are saying that we are outside of their return windowThe call center is an absolute jokeNone of these people are qualified to fix anythingAll they do is transfer you from one department to anotherWhen ever you ask a question they go quite and you hear typing so they can look up the answerI just had a call from Neubert from the Corporate Escalation TeamThis guy was incredibly rude and trying to deal in absolute statementsHe didn't seem to care at all the computer doesn't work and that I have already committed this much time in to try and get them to fix itDell does not care what so ever about their customers or their products that they are putting outI will never do business with them againThey are a horrible company
Purchased a laptop from Dell and received it on 10/5/ Did not work Called the tech support number Spent almost hours on the phone and they were able to restore the laptop About a week later the laptop starting randomly shutting down and would not turn back on Called tech support twice within a week span trying to find a resolution Again, spent hours on the phone to be told there was nothing wrong that they could see on their end Problems continued and I called on 11/6/and asked for an RMA to return the laptop for a refund They told me that the day warranty had expired and they would not refund my money I told them that the warranty states that defective merchandise would be refunded They escalated my case and I still have been denied a refund After doing some research on line I am seeing that there are thousands of complaints against Dell from consumers who have experienced the same issues as myself
I ordered an Inspiron laptop and had problems with it immediatelyI have contacted Dell multiple times by phone and chatI returned this laptop for repair because they refused to refund my money in AprilThey replaced the motherboard because it was defective I am having the same problems now and they could not help remotely because it was frozen even though they tried ways I want a refund while it is still under the month warranty because I am tired of dealing with this and I am afraid if it is repaired it will have the same problems again I have lost time and work due to this product not working correctly
Re: Dell XPS I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
My not-so-old dell laptop has had issues with slower processing speeds, freezing up, the mouse scrolling on it;s own, etcI have had the most aggravating experience with Dell's tech supportThey don't call me back when they say they will, they call specifically at the times I say NOT to, they pass on cases to other technicians so an issue has to be explained dozens of times, they take horrible notes on what has been done previously by another technicians so time was wasted trying the same solutions, and the supervisors do nothing to helpThe issue is still not resolved yet, it has been months and roughly 10-hours on the phones with technicians for a computer that is about a year old! Forget the problems with the product, I will not look to dell for computers anymore solely because of the horrible tech support serviceChoose apple where there is an actual store to take your product to and they offer some sort of replacement device if there is an issue
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
I renewed my service agreement with Dell and was promised a $coupon, which I received When I tried to use it with an online order, the coupon would not take I made a phone call to Dell to place the order and get help with the coupon She said she was able to process the coupon, but it took over an hour I have the copies of the Dell Chat Session from this first call My product was received, but my credit card was charged the full amount, no $credit from the coupon I called back to try and get this resolved The first person was unable to help me and transferred me to a second person The second person basically dumped me off to another person At this point I have been on the phone a half hour The 3rd person I was transferred to is [redacted] After an hour on the phone with her, she said she could not refund us the $overcharge Her only suggestion was to return the product to Dell That in itself was a complicated issue, as she insisted we needed to us
On March 13, I bought a Dell PCAbout a month after I bought this product an electric problem appeared and the PC was not charging correctlySo I called Dell and they took the PC to their depot for repairWhen they returned to PC to me, the problem was not solvedSo I called them again and they took it back one more timeThis time they solved the problem, but they left loose pieces of plastic insideA third problem came about this time with the battery or other electronic problemBy this time I was really mad and I asked them for my money back, but they refused and they said they were going to solve the issueSo I SENT IT FOR THE THIRD TIME, in less than a yearThey solved this problem, but like months later another problem appearedThis time some keys were not working correctlySo I called them again requesting my money back and they refused: they contacted me, got into my system and solved the issue for a weekThe issue is back again, plus the PDF reader freezesS
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as [redacted] *** [redacted] closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
My issue pertains to my laptop and the customer support and hardware support departments I have a Dell insperon that has continued to give me nothing but trouble since I have had itI got it just before the end of as a Christmas present and four months after that I had to replace the hard drive in it and then I had another issue pertaining to the "new" hard drive and had to replace it again and then the agent advised me the issue was from turning my laptop completely off and back on instead of using sleep mode then continuing to advise me to only run it in sleep mode by closing and re-opening my insperon and for a while it worked good and then my hard drive for some reason just stopped working and my laptop wouldn't even load up beyond the Dell logo and had to have another hard drive shipped to me and had to install it manually myself which I thought was very odd and like the company was trying to get me to void my warranty and after I put the new hard drive in my opera
On June 26, I purchase from Dell Outlet online a certified refurbished laptop PC The PC never actually worked properlyIt does not hold an internet connection, therefore it is totally uselessYou cannot browse the internet, get emails, nothing because everything runs off the ability to have an internet connection and this PC cannot hold an internet connectI tried everything I could when I got this pc to try to make it work, but could not Finally, I contacted Dell technical support in middle July about the PC not working On July 20, I contacted Dell about this PC and the technical support person decided that the answer to it was to wipe it clean and do a fresh reinstall on it; which he didThis took several hours He said he would contact me the next day to get it up and workingOn Monday, July 23, 2018, the technical support person spent many hours working with this pc and finally said that the problem now was that might AT&T internet had problems and that wa
I bought this laptop around the middle of last DecemberRight at the beginning, the system of win pre-installed at the laptop is not quite stableIt always breaks and couldn't function very wellI am leaving for overseas travel from Jan, to 17, and after I came back, the system is still not working properly and I have to try to reinstall it a few times by myselfWhen I finally gave up I realized there is a 30-days limit from Dell that they can only accept the return as I just perfectly missed the 30-days limitBut my order was made online, there is no any kind of notice or statement about the return policy or the "days“ limitI tried calling their number and they told me there is nothing they can do, they can only help me to transfer to technical supportAnd then the line was disconnected and I was left with a not workable laptop and nothing I can do about it I hope you can help me to fix this problemThanks and best regards, My order number on line is: *
Hi, I ordered a Sony inch LED TV on 10/20/The TV was suppose to take days to come in but instead it took month I was also suppose to receive a $Dell gift card and another 5% gift card of the purchase price for being a Dell rewards member within 10-days after purchasing the TV They did not send any of the gift cardsI emailed and called multiple timesMany times I received no responseFinally just the other day on April 5th/2016, and a half moths after I bought the TV they sent me the $gift card BUT still have not sent the 5% in rewards I have emailed back and still no responsesI simply want to return the TV and will buy another one from a reputable company who honors their promotionsThank You
I purchase a dell all in one computer in October In may of computer stop working and I was not able to power it onWhen I callled Dell and illustrated the issue they concluded that the system was no longer working because there was something wrong with the screenA sevice request was submittedThey informed me that a they would send out a technician out to helpAfter three attempt, someone was able to come out to help me in June and was given a dispatch number as a referenceThe technician who came out was unsure of what the issue was an told me that there was something wrong with the computet screen and that Dell sent him out to fix the screenHe was unable to fix the issue and did not inform Dell that the system was not fixedOnce again I contacted Dell again about the same issue in Mid JuneAgain after several attempt I was given another dispatch numberAnother technician, [redacted] came out to my house in JulyHe informed that my motherboard had crashed and he calle
Dell sold me a defective product tried to repair the issue by sending replacement and still have same issues with each laptop they send me and refuse to issue me a refund after I was told there was a restocking fee but then to only be told they won't take my return
I purchased Corel PaintShop Pro XUltimate - License - user - download - ESD from Dell on Oct 26, for $ I attempted to download the software from Dell Digital Locker via Dell's Download Manager but the software would not download, remaining in a state of perpetual "preparing to download" I cancelled the Download Manager option and chose the second download option offered: the Web Browser The file downloaded as a .zip file I proceeded to unzip the files I attempted to install the software but at 18% installation, I received a program error that read: "Program Cannot be InstalledAn Error has Occurred" After multiple attempts, various methods, research, and testing by downloading a trial version of the software directly from Corel's website and installing it without issue, I deduced it must be an issue with Dell's software file I uninstalled the trial version from Corel, deleted all unzipped and zipped files from Dell and downloaded a new copy of Dell
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to [redacted] I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr [redacted] stated he never said h
I purchased a Dell Inspirion laptop with a touch screen and a Dell Venue Pro and an Active Stylus I told the agent as she picked the products that best suited me that both the laptop & Venue had to be compatible with an "Active" type Stylus She guaranteed me they would and she sold me the Dell Active Stylus with my purchase Upon receipt of the items I was in the hospital under going multiple surgeries so I was slow in getting the laptop and Venue functioning fully Once I did get them functioning I found the Dell Active Stylus didn't work, so I contacted Dell Support They sent me another Active Stylus and reconfirming that it would work with my items Upon receipt of the new Active Stylus, it didn't work either After a numerous contacts with Dell and no resolution I found that Dell had a new updated Active Stylus model 'A03' so I purchased it, I did not receive the 'A03' I received the original 'A00' Upon contacting Dell Support again they told me that even tho
Dell is the worst company I have ever dealt with in my lifetimeI ordered a brand new laptop month agoI received the laptop and noticed it was taking a long time to do simple tasksI called after weeks and they didn't have the service tag of the computer registered so it was like pulling teeth to get them to recognize meI have now spent 1/hours over calls for them to try and fix the computerHere we are one month later and still don't have a solutionI have been trying to get them to send me a replacement computer and now they are saying that we are outside of their return windowThe call center is an absolute jokeNone of these people are qualified to fix anythingAll they do is transfer you from one department to anotherWhen ever you ask a question they go quite and you hear typing so they can look up the answerI just had a call from Neubert from the Corporate Escalation TeamThis guy was incredibly rude and trying to deal in absolute statementsHe didn't seem to care at all the computer doesn't work and that I have already committed this much time in to try and get them to fix itDell does not care what so ever about their customers or their products that they are putting outI will never do business with them againThey are a horrible company
Purchased a laptop from Dell and received it on 10/5/ Did not work Called the tech support number Spent almost hours on the phone and they were able to restore the laptop About a week later the laptop starting randomly shutting down and would not turn back on Called tech support twice within a week span trying to find a resolution Again, spent hours on the phone to be told there was nothing wrong that they could see on their end Problems continued and I called on 11/6/and asked for an RMA to return the laptop for a refund They told me that the day warranty had expired and they would not refund my money I told them that the warranty states that defective merchandise would be refunded They escalated my case and I still have been denied a refund After doing some research on line I am seeing that there are thousands of complaints against Dell from consumers who have experienced the same issues as myself
I ordered an Inspiron laptop and had problems with it immediatelyI have contacted Dell multiple times by phone and chatI returned this laptop for repair because they refused to refund my money in AprilThey replaced the motherboard because it was defective I am having the same problems now and they could not help remotely because it was frozen even though they tried ways I want a refund while it is still under the month warranty because I am tired of dealing with this and I am afraid if it is repaired it will have the same problems again I have lost time and work due to this product not working correctly
Re: Dell XPS I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
My not-so-old dell laptop has had issues with slower processing speeds, freezing up, the mouse scrolling on it;s own, etcI have had the most aggravating experience with Dell's tech supportThey don't call me back when they say they will, they call specifically at the times I say NOT to, they pass on cases to other technicians so an issue has to be explained dozens of times, they take horrible notes on what has been done previously by another technicians so time was wasted trying the same solutions, and the supervisors do nothing to helpThe issue is still not resolved yet, it has been months and roughly 10-hours on the phones with technicians for a computer that is about a year old! Forget the problems with the product, I will not look to dell for computers anymore solely because of the horrible tech support serviceChoose apple where there is an actual store to take your product to and they offer some sort of replacement device if there is an issue
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
I renewed my service agreement with Dell and was promised a $coupon, which I received When I tried to use it with an online order, the coupon would not take I made a phone call to Dell to place the order and get help with the coupon She said she was able to process the coupon, but it took over an hour I have the copies of the Dell Chat Session from this first call My product was received, but my credit card was charged the full amount, no $credit from the coupon I called back to try and get this resolved The first person was unable to help me and transferred me to a second person The second person basically dumped me off to another person At this point I have been on the phone a half hour The 3rd person I was transferred to is [redacted] After an hour on the phone with her, she said she could not refund us the $overcharge Her only suggestion was to return the product to Dell That in itself was a complicated issue, as she insisted we needed to us
On March 13, I bought a Dell PCAbout a month after I bought this product an electric problem appeared and the PC was not charging correctlySo I called Dell and they took the PC to their depot for repairWhen they returned to PC to me, the problem was not solvedSo I called them again and they took it back one more timeThis time they solved the problem, but they left loose pieces of plastic insideA third problem came about this time with the battery or other electronic problemBy this time I was really mad and I asked them for my money back, but they refused and they said they were going to solve the issueSo I SENT IT FOR THE THIRD TIME, in less than a yearThey solved this problem, but like months later another problem appearedThis time some keys were not working correctlySo I called them again requesting my money back and they refused: they contacted me, got into my system and solved the issue for a weekThe issue is back again, plus the PDF reader freezesS
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as [redacted] *** [redacted] closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
My issue pertains to my laptop and the customer support and hardware support departments I have a Dell insperon that has continued to give me nothing but trouble since I have had itI got it just before the end of as a Christmas present and four months after that I had to replace the hard drive in it and then I had another issue pertaining to the "new" hard drive and had to replace it again and then the agent advised me the issue was from turning my laptop completely off and back on instead of using sleep mode then continuing to advise me to only run it in sleep mode by closing and re-opening my insperon and for a while it worked good and then my hard drive for some reason just stopped working and my laptop wouldn't even load up beyond the Dell logo and had to have another hard drive shipped to me and had to install it manually myself which I thought was very odd and like the company was trying to get me to void my warranty and after I put the new hard drive in my opera
On June 26, I purchase from Dell Outlet online a certified refurbished laptop PC The PC never actually worked properlyIt does not hold an internet connection, therefore it is totally uselessYou cannot browse the internet, get emails, nothing because everything runs off the ability to have an internet connection and this PC cannot hold an internet connectI tried everything I could when I got this pc to try to make it work, but could not Finally, I contacted Dell technical support in middle July about the PC not working On July 20, I contacted Dell about this PC and the technical support person decided that the answer to it was to wipe it clean and do a fresh reinstall on it; which he didThis took several hours He said he would contact me the next day to get it up and workingOn Monday, July 23, 2018, the technical support person spent many hours working with this pc and finally said that the problem now was that might AT&T internet had problems and that wa
I bought this laptop around the middle of last DecemberRight at the beginning, the system of win pre-installed at the laptop is not quite stableIt always breaks and couldn't function very wellI am leaving for overseas travel from Jan, to 17, and after I came back, the system is still not working properly and I have to try to reinstall it a few times by myselfWhen I finally gave up I realized there is a 30-days limit from Dell that they can only accept the return as I just perfectly missed the 30-days limitBut my order was made online, there is no any kind of notice or statement about the return policy or the "days“ limitI tried calling their number and they told me there is nothing they can do, they can only help me to transfer to technical supportAnd then the line was disconnected and I was left with a not workable laptop and nothing I can do about it I hope you can help me to fix this problemThanks and best regards, My order number on line is: *
Hi, I ordered a Sony inch LED TV on 10/20/The TV was suppose to take days to come in but instead it took month I was also suppose to receive a $Dell gift card and another 5% gift card of the purchase price for being a Dell rewards member within 10-days after purchasing the TV They did not send any of the gift cardsI emailed and called multiple timesMany times I received no responseFinally just the other day on April 5th/2016, and a half moths after I bought the TV they sent me the $gift card BUT still have not sent the 5% in rewards I have emailed back and still no responsesI simply want to return the TV and will buy another one from a reputable company who honors their promotionsThank You
I purchase a dell all in one computer in October In may of computer stop working and I was not able to power it onWhen I callled Dell and illustrated the issue they concluded that the system was no longer working because there was something wrong with the screenA sevice request was submittedThey informed me that a they would send out a technician out to helpAfter three attempt, someone was able to come out to help me in June and was given a dispatch number as a referenceThe technician who came out was unsure of what the issue was an told me that there was something wrong with the computet screen and that Dell sent him out to fix the screenHe was unable to fix the issue and did not inform Dell that the system was not fixedOnce again I contacted Dell again about the same issue in Mid JuneAgain after several attempt I was given another dispatch numberAnother technician, [redacted] came out to my house in JulyHe informed that my motherboard had crashed and he calle
Dell sold me a defective product tried to repair the issue by sending replacement and still have same issues with each laptop they send me and refuse to issue me a refund after I was told there was a restocking fee but then to only be told they won't take my return