I purchased a laptop and was told I would receive a free game with my purchasei am yet to receive my game 4monhts later and numerous emails and phone calls to resolve this issue
I was bought a laptop on dell.com, then my order was shipped but then they return the package to shipper, no notify, no refund, I lost my money and not get a laptop
I purchased three high end Dell computers on March 4, which totaled $ I started having bluescreen / no-warning crash issues with one of them (Inspiron series) soon after purchase, and have now been dealing with their offshore support team since April 12, After multiple hardware diagnostic sessions along with driver upgrades, my bluescreen issues remained Despite hesitation, I gave Dell another $for software support since they said my computer problems were not hardware related and that was the only way they could address what appeared to be a software issue The tech on the phone assured me he could resolve the problem once I paid the additional money I agreed That was on June He, too, was unable to resolve the bluescreen error and my computer continues to crash without warning, goes offline throughout the day, and has caused me an enormous amount of lost time, productivity, and income(I own my own business and have a home office) I conti
Hi, I ordered a Sony inch LED TV on 10/20/The TV was suppose to take days to come in but instead it took month I was also suppose to receive a $Dell gift card and another 5% gift card of the purchase price for being a Dell rewards member within 10-days after purchasing the TV They did not send any of the gift cardsI emailed and called multiple timesMany times I received no responseFinally just the other day on April 5th/2016, and a half moths after I bought the TV they sent me the $gift card BUT still have not sent the 5% in rewards I have emailed back and still no responsesI simply want to return the TV and will buy another one from a reputable company who honors their promotionsThank You
On Tuesday November 22, 2016, I placed an order on Dell.com for the Dell UltraSharp Dual Monitor Bundle - U2412M with MDS Payment was paid in full at time of purchase This was order# [redacted] and purchase ID: [redacted] The following day I received an email saying my order was cancelled "due to a pricing error." It is now December 12th 2016, after repeated attempts contacting Dell Customer Support, I have not received my money back First Dell cancels my order due to their error, second they are not providing me an update on my refund
I made orders on Dell for solid state drives: Order #: [redacted] and [redacted] Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
Re: Dell XPS I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell
I bought this laptop around the middle of last DecemberRight at the beginning, the system of win pre-installed at the laptop is not quite stableIt always breaks and couldn't function very wellI am leaving for overseas travel from Jan, to 17, and after I came back, the system is still not working properly and I have to try to reinstall it a few times by myselfWhen I finally gave up I realized there is a 30-days limit from Dell that they can only accept the return as I just perfectly missed the 30-days limitBut my order was made online, there is no any kind of notice or statement about the return policy or the "days“ limitI tried calling their number and they told me there is nothing they can do, they can only help me to transfer to technical supportAnd then the line was disconnected and I was left with a not workable laptop and nothing I can do about it I hope you can help me to fix this problemThanks and best regards, My order number on line is: *
I placed my order on Janurary 4th, on Dell.comAnd my order was shipped as of Janurary 5thI assumed that since the order was shipped, that means the order is confirmedBut without any notification, my order was called back by dell, neither the carrier, fedex, nor the seller, dell, contacted my reagarding this callback I have to call them and waste minutes of my life to wait for the agent to get back to me after talking to the supervisorThis is rediculous
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
On March 13, I bought a Dell PCAbout a month after I bought this product an electric problem appeared and the PC was not charging correctlySo I called Dell and they took the PC to their depot for repairWhen they returned to PC to me, the problem was not solvedSo I called them again and they took it back one more timeThis time they solved the problem, but they left loose pieces of plastic insideA third problem came about this time with the battery or other electronic problemBy this time I was really mad and I asked them for my money back, but they refused and they said they were going to solve the issueSo I SENT IT FOR THE THIRD TIME, in less than a yearThey solved this problem, but like months later another problem appearedThis time some keys were not working correctlySo I called them again requesting my money back and they refused: they contacted me, got into my system and solved the issue for a weekThe issue is back again, plus the PDF reader freezesS
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as [redacted] *** [redacted] closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
I purchased a Dell Inspirion laptop with a touch screen and a Dell Venue Pro and an Active Stylus I told the agent as she picked the products that best suited me that both the laptop & Venue had to be compatible with an "Active" type Stylus She guaranteed me they would and she sold me the Dell Active Stylus with my purchase Upon receipt of the items I was in the hospital under going multiple surgeries so I was slow in getting the laptop and Venue functioning fully Once I did get them functioning I found the Dell Active Stylus didn't work, so I contacted Dell Support They sent me another Active Stylus and reconfirming that it would work with my items Upon receipt of the new Active Stylus, it didn't work either After a numerous contacts with Dell and no resolution I found that Dell had a new updated Active Stylus model 'A03' so I purchased it, I did not receive the 'A03' I received the original 'A00' Upon contacting Dell Support again they told me that even tho
The computer has comprehensive warranty and was sent in for repair the same issues for times and time for home repair serviceThe first times and the home service were unable to solve my issueFor the third time, I requested to hold the computer after the repair as I'm moving out and travelingThe customer support claimed that he will try to have it held by the email but failed to do so without updating the matterI received an email after the computer was delivered to the old address and signed by someone I do not knowThen the same customer support urges me to go back to my old address to "hopefully" find my packageNoting that he clearly knows I am traveling until May 26th Here is the service tag number [redacted] and request number [redacted] First Dell is unable to deliver the laptop back to me, second, they failed to repair it for times, third and last, I was very upset about this late shipping notice and feel insulted by this customer supportSo I will not sp
I chat for a price match with dell for reduced price on alienware monitordell rep agree to refund me 80$, but for now I do not receive anythingsend email to dell rep, do not help to resolve the issue
I purchased a laptop and was told I would receive a free game with my purchasei am yet to receive my game 4monhts later and numerous emails and phone calls to resolve this issue
I was bought a laptop on dell.com, then my order was shipped but then they return the package to shipper, no notify, no refund, I lost my money and not get a laptop
The whole left silver plate of my laptop is brokenService tag [redacted] is no longer functioning
I purchased three high end Dell computers on March 4, which totaled $ I started having bluescreen / no-warning crash issues with one of them (Inspiron series) soon after purchase, and have now been dealing with their offshore support team since April 12, After multiple hardware diagnostic sessions along with driver upgrades, my bluescreen issues remained Despite hesitation, I gave Dell another $for software support since they said my computer problems were not hardware related and that was the only way they could address what appeared to be a software issue The tech on the phone assured me he could resolve the problem once I paid the additional money I agreed That was on June He, too, was unable to resolve the bluescreen error and my computer continues to crash without warning, goes offline throughout the day, and has caused me an enormous amount of lost time, productivity, and income(I own my own business and have a home office) I conti
Hi, I ordered a Sony inch LED TV on 10/20/The TV was suppose to take days to come in but instead it took month I was also suppose to receive a $Dell gift card and another 5% gift card of the purchase price for being a Dell rewards member within 10-days after purchasing the TV They did not send any of the gift cardsI emailed and called multiple timesMany times I received no responseFinally just the other day on April 5th/2016, and a half moths after I bought the TV they sent me the $gift card BUT still have not sent the 5% in rewards I have emailed back and still no responsesI simply want to return the TV and will buy another one from a reputable company who honors their promotionsThank You
On Tuesday November 22, 2016, I placed an order on Dell.com for the Dell UltraSharp Dual Monitor Bundle - U2412M with MDS Payment was paid in full at time of purchase This was order# [redacted] and purchase ID: [redacted] The following day I received an email saying my order was cancelled "due to a pricing error." It is now December 12th 2016, after repeated attempts contacting Dell Customer Support, I have not received my money back First Dell cancels my order due to their error, second they are not providing me an update on my refund
I made orders on Dell for solid state drives: Order #: [redacted] and [redacted] Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
I purchased a Dell laptop in January They promised that as a new account holder purchasing a Dell XPS system, I would receive free second day shippingHowever, I did not receive my laptop until several weeks laterWhen I received my laptop in February, it came with a scratch on the keyboardIt is a small scratch, but having paid over $for a new laptop, I did not expect thisI was very disappointedAfter using the laptop strictly for school work for a little over a week, the system began shutting down on me at randomThis was not due to any regular "updating", this was the computer actually crashing for no apparent reasonAlso, the system has had the tendency to freeze on several different occasionsI contacted Dell on February, and told them I would like to return my laptopI was told that I would in fact be able to return my laptopI have documentation of the chat session in which the representative gave me this informationAfter that, I never received any type
Re: Dell XPS I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
They customer service is the worstThe customer service is all Indian peopleThey're rude and they will hang up on youI have been transferred and was on long holds times within hoursI purchased a brand new All-in-one touch 24' Inspiron from Best buyThe fan went out twice within monthsThey would not replace itThey sold me a faulty replacement fan after the st one went out after only monthsDon't buy DellThe replacement parts only last days Therefore, I have to pretty much buy a new fan ever days if I want to keep using this computerNever ever again will I buy a Dell computerCustomer Service is HorrificI am so angryI just throw over $out the window#dontbuydell
I bought this laptop around the middle of last DecemberRight at the beginning, the system of win pre-installed at the laptop is not quite stableIt always breaks and couldn't function very wellI am leaving for overseas travel from Jan, to 17, and after I came back, the system is still not working properly and I have to try to reinstall it a few times by myselfWhen I finally gave up I realized there is a 30-days limit from Dell that they can only accept the return as I just perfectly missed the 30-days limitBut my order was made online, there is no any kind of notice or statement about the return policy or the "days“ limitI tried calling their number and they told me there is nothing they can do, they can only help me to transfer to technical supportAnd then the line was disconnected and I was left with a not workable laptop and nothing I can do about it I hope you can help me to fix this problemThanks and best regards, My order number on line is: *
I placed my order on Janurary 4th, on Dell.comAnd my order was shipped as of Janurary 5thI assumed that since the order was shipped, that means the order is confirmedBut without any notification, my order was called back by dell, neither the carrier, fedex, nor the seller, dell, contacted my reagarding this callback I have to call them and waste minutes of my life to wait for the agent to get back to me after talking to the supervisorThis is rediculous
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
On March 13, I bought a Dell PCAbout a month after I bought this product an electric problem appeared and the PC was not charging correctlySo I called Dell and they took the PC to their depot for repairWhen they returned to PC to me, the problem was not solvedSo I called them again and they took it back one more timeThis time they solved the problem, but they left loose pieces of plastic insideA third problem came about this time with the battery or other electronic problemBy this time I was really mad and I asked them for my money back, but they refused and they said they were going to solve the issueSo I SENT IT FOR THE THIRD TIME, in less than a yearThey solved this problem, but like months later another problem appearedThis time some keys were not working correctlySo I called them again requesting my money back and they refused: they contacted me, got into my system and solved the issue for a weekThe issue is back again, plus the PDF reader freezesS
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I have requested several times to be taken off the mailing list and I still receive mail addressed to me as [redacted] *** [redacted] closed in I moved to the address noted in JanI did not have a Dell computer at my current addressThey somehow got my address
I purchased a Dell Inspirion laptop with a touch screen and a Dell Venue Pro and an Active Stylus I told the agent as she picked the products that best suited me that both the laptop & Venue had to be compatible with an "Active" type Stylus She guaranteed me they would and she sold me the Dell Active Stylus with my purchase Upon receipt of the items I was in the hospital under going multiple surgeries so I was slow in getting the laptop and Venue functioning fully Once I did get them functioning I found the Dell Active Stylus didn't work, so I contacted Dell Support They sent me another Active Stylus and reconfirming that it would work with my items Upon receipt of the new Active Stylus, it didn't work either After a numerous contacts with Dell and no resolution I found that Dell had a new updated Active Stylus model 'A03' so I purchased it, I did not receive the 'A03' I received the original 'A00' Upon contacting Dell Support again they told me that even tho
The computer has comprehensive warranty and was sent in for repair the same issues for times and time for home repair serviceThe first times and the home service were unable to solve my issueFor the third time, I requested to hold the computer after the repair as I'm moving out and travelingThe customer support claimed that he will try to have it held by the email but failed to do so without updating the matterI received an email after the computer was delivered to the old address and signed by someone I do not knowThen the same customer support urges me to go back to my old address to "hopefully" find my packageNoting that he clearly knows I am traveling until May 26th Here is the service tag number [redacted] and request number [redacted] First Dell is unable to deliver the laptop back to me, second, they failed to repair it for times, third and last, I was very upset about this late shipping notice and feel insulted by this customer supportSo I will not sp
I chat for a price match with dell for reduced price on alienware monitordell rep agree to refund me 80$, but for now I do not receive anythingsend email to dell rep, do not help to resolve the issue