I made orders on Dell for solid state drives: Order #: [redacted] and [redacted] Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is [redacted] The computer came with a power source and cord and this was all returned
I placed my order on Janurary 4th, on Dell.comAnd my order was shipped as of Janurary 5thI assumed that since the order was shipped, that means the order is confirmedBut without any notification, my order was called back by dell, neither the carrier, fedex, nor the seller, dell, contacted my reagarding this callback I have to call them and waste minutes of my life to wait for the agent to get back to me after talking to the supervisorThis is rediculous
I chat for a price match with dell for reduced price on alienware monitordell rep agree to refund me 80$, but for now I do not receive anythingsend email to dell rep, do not help to resolve the issue
I was bought a laptop on dell.com, then my order was shipped but then they return the package to shipper, no notify, no refund, I lost my money and not get a laptop
Hello, I would like to report exceptional difficulties that I have been having with the Dell customer support teamI have spent many hours on the phone, being transferred from person-to-person, and have gotten nowhere I have a Dell XPSLaptop which is still under warrantyDuring use, the laptop is coming apart at the seamsThere are no signs of physical damage Every time I open/close the laptop, the backplate pulls away from the computer, exposing the components Under the warranty terms, it states that defects in craftsmanship are coveredEvery Dell individual I have spoken to, including multiple supervisors and the escalations team, tell me that such a "misalignment" can only come from physical abuse to the laptop, and is not covered under warrantyThey refuse to believe that use can result in the laptop coming apart at the seams I keep trying to explain that this is the reason why "defects in craftsmanship" are covered under warranty, but eve
I [redacted] purchased a Brand New Dell XPS computer Service Tag [redacted] on 11/30/from Best Buy located [redacted] ***I have a warranty on this computerI called Dell customer support on January with a problem with my computer not working at ALLA message came up on the monitor that read BOOT FAILURE ON DEVICEI called the customer service numbers and waited at least minson phone until a representative came on my telephone, a [redacted] # [redacted] I stayed on the phone from 9:pm until 12:am January 15, 2018, talking to the Dell Repconstantly put on and off hold, never resolving the problemHe told me he would tell his manager and they would help me the next dayI never received a call or emailI called back to dell customer support on January 15, around 10:amI called in the morning hoping to get to someone that could help me get my computer workingI spoke to a Dell Representative [redacted] # [redacted] After
Purchased laptop Inspiron Aug 17, Was returned in Sep for a replacement due to hardware issues Received replacement laptop approxSep 14, Jan it crashed and had to have OS reloaded It continues to have software issues I have been working with Dell Tech support (India) since Jan I have worked with the supervisors Last time I have had any contact from them was Feb 20, Still waiting for supervisor to contact me as he was UNABLE to resolve the issues I have been UNABLE TO USE this laptop I have saved all e-mails concerning this laptop I have also taken pics If you should need further information
Sales Rep sold me incompatible Wireless Card with the purchase of a new PC, despite my insistence the Dell website stated it was incompatible Parts replacement was necessary Part received caused PC motherboard to stop working Waited nearly a month for the part and technician to be available to repair New motherboard not compatible with Wireless Card and Dell cannot provide applicable driver to resolve the issue Requested refund due to misrepresentation and more than three issues of the same nature Dell refused to refund purchase price or PC or wireless card
On 8/30/I ordered a inch LG Smart TV from Dell.com as a Christmas gift for my daughterThe cost was $It arrived on 9/03/I gave it to her on 12/10/ When she opened it the screen was completely shatteredI contacted Dell Customer Service the very next day and have been in contact with them several times sinceThere response is sorry about your luck but your daughter should have opened her Christmas gifts in SeptemberThey refuse to replace the damaged TVI have also contacted Dell Preferred Credit to dispute the charge on my Dell Credit card but have received the same responseOh and by the way "Don't forget to make your payments on time."
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
I bought a laptop from Dell months ago and immediately began having problems with the audio I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs" Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
I brought an Alienware from Best Buy, and they sent me the wrong computer, so I tried to get them to make this right via customer service, and they told me they could do nothing and to contact Alienware itself so after fighting with customer service and getting no where I decided to contact Alienware because I need the right computerThe computer I got is the right type, but I ordered the with a SSD and got a from Best Buy, and I tried to get them to make things right because I was change the SSD Alienware 13.3, price for the PCHowever, they were not helpful so now I am stuck as a college student and a video editor with a PC that doesn't meet my requirements to do work on and cheated out of money, etc
Hello, I purchased two Philips Lightstrip Plus smart light from Dell.com The name of the item on the website was "Philips Hue Lightstrip Plus - Light strip - LED - million colors" When I received the items, I learned that they were not actually smart light, but rather two extension cables for smart lights This was not made apparent in the item name on the website I found this item by searching Google for "Philips Lightstrip Plus" I contacted Dell and asked them to send me the actual smart lights in exchange for the extension cables, and to honor the price listed on the website I was told that they would ship the smart lights, only to later learn that they again send another set of extension cables After multiple chats and phone calls with customer service, they refused to send me the smart lights They only offered to refund the extension cables Their advertising and very poor customer service resulted in a big waste of my time
I have been dealing with this company for days (since 11/1/18) I have had nothing but issues with themI placed an order for a laptop for my son on 11/1/and then realized that the one I ordered may be more than what he neededI chatted online with multiple people over the course of the last daysI tried to cancel my order Sunday, when the representative told me she can get me a better a deal on another laptop if I would give her the opportunity to do soI listened to what she had to say, she recommended a completely different laptop, and at the end of the conversation could not offer a better dealI then chatted online with someone else who recommended the same laptop as the other person but then at the end of the conversation, said that out of the two, he would recommend the first one that I originally ordered because it is more powerfulWell this person then stopped responding to me so I closed the chat and called the next day (Monday) to speak with the sales manager bec
I purchased a computer from Dell and after about months it wouldn't turn onI asked for a replacement computer under the warranty, and was deniedThey said they would fix the computerNow after another months the computer is broken again, and it is days past the warrantyThey still won't replace it, even though it is having the same issue that it had when I had it repaired the first time
Since January 8, I have been engaging with Dell for warranty repair of my Dell computer It has a video problem that they have yet to figure out and repair I have over emails, phone calls, of my own hours and over a week of time where I sent my computer to Dell warranty repair only to have it come back with the same issue For the last week Dell representatives have told me they will get back to me with an email after promising me that I would hear something within hours from their "highest level or technicians" only to wait a week and via email be told to not contact them they will contact me when they (Dell) has an update Meanwhile I am without a repaired computer...and on extended warranty And to top that I have received phone calls this week to follow up with me on how the repairs to my fully functioning computer are performing from other Dell associates
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
I made orders on Dell for solid state drives: Order #: [redacted] and [redacted] Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
I purchased a $ dell Alien computerThe computer died within two weeksThe tech told me it was a battery and they could send me out a new batteryTo me this is a deal breaker because there should be an override or direct connect if battery failsI asked to set up a return for full creditPer their warranty a full refund is due for a defective computerI would call a computer that dies in less than two weeks defectiveI get the credit on my bill and it is short $ I have emailed customer service times to get an explanation of why I did not get a full refund and if there was some kind of charge, why wasn't it explained to me at the time of initial contact so I can have all facts to make a decisionAfter I send the email I receive an auto response someone would get back to me in one businessMy dell order # is [redacted] The computer came with a power source and cord and this was all returned
The whole left silver plate of my laptop is brokenService tag [redacted] is no longer functioning
I placed my order on Janurary 4th, on Dell.comAnd my order was shipped as of Janurary 5thI assumed that since the order was shipped, that means the order is confirmedBut without any notification, my order was called back by dell, neither the carrier, fedex, nor the seller, dell, contacted my reagarding this callback I have to call them and waste minutes of my life to wait for the agent to get back to me after talking to the supervisorThis is rediculous
I chat for a price match with dell for reduced price on alienware monitordell rep agree to refund me 80$, but for now I do not receive anythingsend email to dell rep, do not help to resolve the issue
I was bought a laptop on dell.com, then my order was shipped but then they return the package to shipper, no notify, no refund, I lost my money and not get a laptop
Hello, I would like to report exceptional difficulties that I have been having with the Dell customer support teamI have spent many hours on the phone, being transferred from person-to-person, and have gotten nowhere I have a Dell XPSLaptop which is still under warrantyDuring use, the laptop is coming apart at the seamsThere are no signs of physical damage Every time I open/close the laptop, the backplate pulls away from the computer, exposing the components Under the warranty terms, it states that defects in craftsmanship are coveredEvery Dell individual I have spoken to, including multiple supervisors and the escalations team, tell me that such a "misalignment" can only come from physical abuse to the laptop, and is not covered under warrantyThey refuse to believe that use can result in the laptop coming apart at the seams I keep trying to explain that this is the reason why "defects in craftsmanship" are covered under warranty, but eve
My mother board quit after just one year of use Now I can't even buy an extended warranty
I [redacted] purchased a Brand New Dell XPS computer Service Tag [redacted] on 11/30/from Best Buy located [redacted] ***I have a warranty on this computerI called Dell customer support on January with a problem with my computer not working at ALLA message came up on the monitor that read BOOT FAILURE ON DEVICEI called the customer service numbers and waited at least minson phone until a representative came on my telephone, a [redacted] # [redacted] I stayed on the phone from 9:pm until 12:am January 15, 2018, talking to the Dell Repconstantly put on and off hold, never resolving the problemHe told me he would tell his manager and they would help me the next dayI never received a call or emailI called back to dell customer support on January 15, around 10:amI called in the morning hoping to get to someone that could help me get my computer workingI spoke to a Dell Representative [redacted] # [redacted] After
Purchased laptop Inspiron Aug 17, Was returned in Sep for a replacement due to hardware issues Received replacement laptop approxSep 14, Jan it crashed and had to have OS reloaded It continues to have software issues I have been working with Dell Tech support (India) since Jan I have worked with the supervisors Last time I have had any contact from them was Feb 20, Still waiting for supervisor to contact me as he was UNABLE to resolve the issues I have been UNABLE TO USE this laptop I have saved all e-mails concerning this laptop I have also taken pics If you should need further information
Sales Rep sold me incompatible Wireless Card with the purchase of a new PC, despite my insistence the Dell website stated it was incompatible Parts replacement was necessary Part received caused PC motherboard to stop working Waited nearly a month for the part and technician to be available to repair New motherboard not compatible with Wireless Card and Dell cannot provide applicable driver to resolve the issue Requested refund due to misrepresentation and more than three issues of the same nature Dell refused to refund purchase price or PC or wireless card
On 8/30/I ordered a inch LG Smart TV from Dell.com as a Christmas gift for my daughterThe cost was $It arrived on 9/03/I gave it to her on 12/10/ When she opened it the screen was completely shatteredI contacted Dell Customer Service the very next day and have been in contact with them several times sinceThere response is sorry about your luck but your daughter should have opened her Christmas gifts in SeptemberThey refuse to replace the damaged TVI have also contacted Dell Preferred Credit to dispute the charge on my Dell Credit card but have received the same responseOh and by the way "Don't forget to make your payments on time."
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
I bought a laptop from Dell months ago and immediately began having problems with the audio I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs" Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
I brought an Alienware from Best Buy, and they sent me the wrong computer, so I tried to get them to make this right via customer service, and they told me they could do nothing and to contact Alienware itself so after fighting with customer service and getting no where I decided to contact Alienware because I need the right computerThe computer I got is the right type, but I ordered the with a SSD and got a from Best Buy, and I tried to get them to make things right because I was change the SSD Alienware 13.3, price for the PCHowever, they were not helpful so now I am stuck as a college student and a video editor with a PC that doesn't meet my requirements to do work on and cheated out of money, etc
Hello, I purchased two Philips Lightstrip Plus smart light from Dell.com The name of the item on the website was "Philips Hue Lightstrip Plus - Light strip - LED - million colors" When I received the items, I learned that they were not actually smart light, but rather two extension cables for smart lights This was not made apparent in the item name on the website I found this item by searching Google for "Philips Lightstrip Plus" I contacted Dell and asked them to send me the actual smart lights in exchange for the extension cables, and to honor the price listed on the website I was told that they would ship the smart lights, only to later learn that they again send another set of extension cables After multiple chats and phone calls with customer service, they refused to send me the smart lights They only offered to refund the extension cables Their advertising and very poor customer service resulted in a big waste of my time
I have been dealing with this company for days (since 11/1/18) I have had nothing but issues with themI placed an order for a laptop for my son on 11/1/and then realized that the one I ordered may be more than what he neededI chatted online with multiple people over the course of the last daysI tried to cancel my order Sunday, when the representative told me she can get me a better a deal on another laptop if I would give her the opportunity to do soI listened to what she had to say, she recommended a completely different laptop, and at the end of the conversation could not offer a better dealI then chatted online with someone else who recommended the same laptop as the other person but then at the end of the conversation, said that out of the two, he would recommend the first one that I originally ordered because it is more powerfulWell this person then stopped responding to me so I closed the chat and called the next day (Monday) to speak with the sales manager bec
I purchased a computer from Dell and after about months it wouldn't turn onI asked for a replacement computer under the warranty, and was deniedThey said they would fix the computerNow after another months the computer is broken again, and it is days past the warrantyThey still won't replace it, even though it is having the same issue that it had when I had it repaired the first time
Since January 8, I have been engaging with Dell for warranty repair of my Dell computer It has a video problem that they have yet to figure out and repair I have over emails, phone calls, of my own hours and over a week of time where I sent my computer to Dell warranty repair only to have it come back with the same issue For the last week Dell representatives have told me they will get back to me with an email after promising me that I would hear something within hours from their "highest level or technicians" only to wait a week and via email be told to not contact them they will contact me when they (Dell) has an update Meanwhile I am without a repaired computer...and on extended warranty And to top that I have received phone calls this week to follow up with me on how the repairs to my fully functioning computer are performing from other Dell associates
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint