Order a Dell computer on sept Then windows didn't t work completely so I send it back to Dell on sept by UPSDell told me to write a dispatch #on package on front [redacted] was the number I don't didn't t have a return labelOr tracking numberNever did just dispatch number Dell gave me my order #is [redacted] for itemUps took package on sept now Dell never got it back they said it was showing delivery half way Dell hasn't t receive it back package yet so I can t get a refund back from Dell total refund is 260,Lost it instead of giving me a label to be able to send it back no they give me a dispatch # Dell guy said that UPS man would have a label he would put it on package out dollarsDell refund me back my money on my card American express severe card or check back thur mail
The product is a dell inspiron laptop The laptop opens up like a suitcase on the wrong side The laptop chassis is not of an acceptable quality and is a fundamental design flaw There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
I purchase a dell all in one computer in October In may of computer stop working and I was not able to power it onWhen I callled Dell and illustrated the issue they concluded that the system was no longer working because there was something wrong with the screenA sevice request was submittedThey informed me that a they would send out a technician out to helpAfter three attempt, someone was able to come out to help me in June and was given a dispatch number as a referenceThe technician who came out was unsure of what the issue was an told me that there was something wrong with the computet screen and that Dell sent him out to fix the screenHe was unable to fix the issue and did not inform Dell that the system was not fixedOnce again I contacted Dell again about the same issue in Mid JuneAgain after several attempt I was given another dispatch numberAnother technician, [redacted] came out to my house in JulyHe informed that my motherboard had crashed and he calle
My issue pertains to my laptop and the customer support and hardware support departments I have a Dell insperon that has continued to give me nothing but trouble since I have had itI got it just before the end of as a Christmas present and four months after that I had to replace the hard drive in it and then I had another issue pertaining to the "new" hard drive and had to replace it again and then the agent advised me the issue was from turning my laptop completely off and back on instead of using sleep mode then continuing to advise me to only run it in sleep mode by closing and re-opening my insperon and for a while it worked good and then my hard drive for some reason just stopped working and my laptop wouldn't even load up beyond the Dell logo and had to have another hard drive shipped to me and had to install it manually myself which I thought was very odd and like the company was trying to get me to void my warranty and after I put the new hard drive in my opera
I was recently made aware of performance issues with the Laptop PC I purchased from Dell in 12/ I have tried to resolve the issue over the phone, but every service call that they say will take 30-minutes runs 2-hours I've been on three plus The issue still is not resolved I used all my wireless minutes I sit at 'borrow' pc's waiting for email responses from them, that don't come I cannot spend any more time waiting
I bought a Dell XPS laptopI paid almost $3,for this Top of Line business laptop I have had Nothing but problems since purchaseThis computer was purchased Nov I have been purchasing extended warranties since purchase This's computer has been out of Service more than it has worked I have shipped it out to Dell at least timesDell repairman have replaced nearly all of the parts repeatedly Most recently it was shipped to them in June It was not staying on the way it was supposed to.( Kept shutting down) When I received the computer back, it was completely dead!! It would not even turn on!! It was worse off upon completion than it was before I sent it out for repairDell sent out a repairman to fix at home this time There have been mother boards replaced and hard drives among all the other replacement parts I have filed Revdex.com complaints in the past for this computerWith no satisfaction on my end the consumer! This computer is a LEMON!
Purchased a laptop from Dell and received it on 10/5/ Did not work Called the tech support number Spent almost hours on the phone and they were able to restore the laptop About a week later the laptop starting randomly shutting down and would not turn back on Called tech support twice within a week span trying to find a resolution Again, spent hours on the phone to be told there was nothing wrong that they could see on their end Problems continued and I called on 11/6/and asked for an RMA to return the laptop for a refund They told me that the day warranty had expired and they would not refund my money I told them that the warranty states that defective merchandise would be refunded They escalated my case and I still have been denied a refund After doing some research on line I am seeing that there are thousands of complaints against Dell from consumers who have experienced the same issues as myself
Dell has had one of the worse Tax exemption processes ever I have summited multiple tax exempt orders Months agoThe exempt department has given me problems just about every time We are [redacted] also known as [redacted] and they declare we are two different Corp This is the only company that has ever given us a problem The payment is made with a Company card and the item is sent directly to the church/Corp I want the tax refunded for all outstanding orders You have hundreds of dollars of collected tax
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
I have been dealing with this company for days (since 11/1/18) I have had nothing but issues with themI placed an order for a laptop for my son on 11/1/and then realized that the one I ordered may be more than what he neededI chatted online with multiple people over the course of the last daysI tried to cancel my order Sunday, when the representative told me she can get me a better a deal on another laptop if I would give her the opportunity to do soI listened to what she had to say, she recommended a completely different laptop, and at the end of the conversation could not offer a better dealI then chatted online with someone else who recommended the same laptop as the other person but then at the end of the conversation, said that out of the two, he would recommend the first one that I originally ordered because it is more powerfulWell this person then stopped responding to me so I closed the chat and called the next day (Monday) to speak with the sales manager bec
Hello, I purchased two Philips Lightstrip Plus smart light from Dell.com The name of the item on the website was "Philips Hue Lightstrip Plus - Light strip - LED - million colors" When I received the items, I learned that they were not actually smart light, but rather two extension cables for smart lights This was not made apparent in the item name on the website I found this item by searching Google for "Philips Lightstrip Plus" I contacted Dell and asked them to send me the actual smart lights in exchange for the extension cables, and to honor the price listed on the website I was told that they would ship the smart lights, only to later learn that they again send another set of extension cables After multiple chats and phone calls with customer service, they refused to send me the smart lights They only offered to refund the extension cables Their advertising and very poor customer service resulted in a big waste of my time
I purchased a device through the Dell online website and was incorrectly charged an additional $230 on my credit card. The total charge on my credit card was suppose to be $318.10, but I was instead charged $548.10. I purchased the device through an online chat agent and I have a chat log from Dell confirming that $230 in gift cards were suppose to be applied, but it seems they were not for some unknown reason. I have tried resolving the issue through Dell support, but have so far been transferred between 4 different departments. I was also transferred to a few incorrect departments, and was told I was being transferred to a supervisor when I was not. A Dell agent offered to initiate a return, but I would have to wait ton receive the product, ship it back, wait for up to a month for the return to process, wait for the credit to process, and then place the order again with the hope that the gift cards get credited correctly this time. In additional to this being a nonsensical solution,
I bought my Dell lap top back in August I have been unable to use my laptop now cause it won't go past the activate windows and it won't let me even do that and the sound stop working on it a week ago after the first issueNow I'm being told by Dell that the only way to fix it is if I pay them to fix the software they installedI do not feel after paying over 309$ on this lap top and only having it a few months you would think this company would stand by the product they put out and stand behind the software they use I want my lap top fixed, replaced or give me back my money and I will never ever bye another Dell product evver
I ordered a Dell Inspiron onlineOne thing led to another and it shipped backMy order nunber is [redacted] I was supposed to have my refund for $by the 23rd and never got itThis is the second or third week in a row I called and didnt recieve my money
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
I've been having persistent problems with some Alienware machines ordered from Dell a few months ago Specifically, the machines have been persistently crashing I escalated this request to customer support, and they were not able to fix the issues I then emailed Michael Dells email address, and someone from India called me and sent out a service technician This technician made the problem even worse, as the machines do not even boot at this point, so I have non-working machines
RE: Order # [redacted] I purchased a high end Dell XPS laptop on Oct 9th, It cost me $ It was shipped and received at the start of November It was only recently opened and used a handful of times Since the first time it was booted up it suffered from screen problems Dell acknowledged this and told me to send it to their repair depot I had a one year mail in warranty which was good until Nov/ They (Dell) stated that they replaced the LCD, SSD Drive and re-installed the Windows Operating system When I received the laptop back it did not have the operating system loaded properly I tried to resolve this with numerous Dell technicians to no avail To add to my misery, I noticed that there might still be a problem with the "newly" replaced LCD I finally had to demand that this situation get "escalated" Dell had someone from their "Advanced Resolution Team" (Corporate), a man called [redacted] call me to discuss the case He advised me righ
Since January 8, I have been engaging with Dell for warranty repair of my Dell computer It has a video problem that they have yet to figure out and repair I have over emails, phone calls, of my own hours and over a week of time where I sent my computer to Dell warranty repair only to have it come back with the same issue For the last week Dell representatives have told me they will get back to me with an email after promising me that I would hear something within hours from their "highest level or technicians" only to wait a week and via email be told to not contact them they will contact me when they (Dell) has an update Meanwhile I am without a repaired computer...and on extended warranty And to top that I have received phone calls this week to follow up with me on how the repairs to my fully functioning computer are performing from other Dell associates
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
Order a Dell computer on sept Then windows didn't t work completely so I send it back to Dell on sept by UPSDell told me to write a dispatch #on package on front [redacted] was the number I don't didn't t have a return labelOr tracking numberNever did just dispatch number Dell gave me my order #is [redacted] for itemUps took package on sept now Dell never got it back they said it was showing delivery half way Dell hasn't t receive it back package yet so I can t get a refund back from Dell total refund is 260,Lost it instead of giving me a label to be able to send it back no they give me a dispatch # Dell guy said that UPS man would have a label he would put it on package out dollarsDell refund me back my money on my card American express severe card or check back thur mail
The product is a dell inspiron laptop The laptop opens up like a suitcase on the wrong side The laptop chassis is not of an acceptable quality and is a fundamental design flaw There have been several people who have made similar complaintsAnd there have been no improvements in the build quality at all
I purchase a dell all in one computer in October In may of computer stop working and I was not able to power it onWhen I callled Dell and illustrated the issue they concluded that the system was no longer working because there was something wrong with the screenA sevice request was submittedThey informed me that a they would send out a technician out to helpAfter three attempt, someone was able to come out to help me in June and was given a dispatch number as a referenceThe technician who came out was unsure of what the issue was an told me that there was something wrong with the computet screen and that Dell sent him out to fix the screenHe was unable to fix the issue and did not inform Dell that the system was not fixedOnce again I contacted Dell again about the same issue in Mid JuneAgain after several attempt I was given another dispatch numberAnother technician, [redacted] came out to my house in JulyHe informed that my motherboard had crashed and he calle
My issue pertains to my laptop and the customer support and hardware support departments I have a Dell insperon that has continued to give me nothing but trouble since I have had itI got it just before the end of as a Christmas present and four months after that I had to replace the hard drive in it and then I had another issue pertaining to the "new" hard drive and had to replace it again and then the agent advised me the issue was from turning my laptop completely off and back on instead of using sleep mode then continuing to advise me to only run it in sleep mode by closing and re-opening my insperon and for a while it worked good and then my hard drive for some reason just stopped working and my laptop wouldn't even load up beyond the Dell logo and had to have another hard drive shipped to me and had to install it manually myself which I thought was very odd and like the company was trying to get me to void my warranty and after I put the new hard drive in my opera
I was recently made aware of performance issues with the Laptop PC I purchased from Dell in 12/ I have tried to resolve the issue over the phone, but every service call that they say will take 30-minutes runs 2-hours I've been on three plus The issue still is not resolved I used all my wireless minutes I sit at 'borrow' pc's waiting for email responses from them, that don't come I cannot spend any more time waiting
I bought a Dell XPS laptopI paid almost $3,for this Top of Line business laptop I have had Nothing but problems since purchaseThis computer was purchased Nov I have been purchasing extended warranties since purchase This's computer has been out of Service more than it has worked I have shipped it out to Dell at least timesDell repairman have replaced nearly all of the parts repeatedly Most recently it was shipped to them in June It was not staying on the way it was supposed to.( Kept shutting down) When I received the computer back, it was completely dead!! It would not even turn on!! It was worse off upon completion than it was before I sent it out for repairDell sent out a repairman to fix at home this time There have been mother boards replaced and hard drives among all the other replacement parts I have filed Revdex.com complaints in the past for this computerWith no satisfaction on my end the consumer! This computer is a LEMON!
Purchased a laptop from Dell and received it on 10/5/ Did not work Called the tech support number Spent almost hours on the phone and they were able to restore the laptop About a week later the laptop starting randomly shutting down and would not turn back on Called tech support twice within a week span trying to find a resolution Again, spent hours on the phone to be told there was nothing wrong that they could see on their end Problems continued and I called on 11/6/and asked for an RMA to return the laptop for a refund They told me that the day warranty had expired and they would not refund my money I told them that the warranty states that defective merchandise would be refunded They escalated my case and I still have been denied a refund After doing some research on line I am seeing that there are thousands of complaints against Dell from consumers who have experienced the same issues as myself
Dell has had one of the worse Tax exemption processes ever I have summited multiple tax exempt orders Months agoThe exempt department has given me problems just about every time We are [redacted] also known as [redacted] and they declare we are two different Corp This is the only company that has ever given us a problem The payment is made with a Company card and the item is sent directly to the church/Corp I want the tax refunded for all outstanding orders You have hundreds of dollars of collected tax
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
I have been dealing with this company for days (since 11/1/18) I have had nothing but issues with themI placed an order for a laptop for my son on 11/1/and then realized that the one I ordered may be more than what he neededI chatted online with multiple people over the course of the last daysI tried to cancel my order Sunday, when the representative told me she can get me a better a deal on another laptop if I would give her the opportunity to do soI listened to what she had to say, she recommended a completely different laptop, and at the end of the conversation could not offer a better dealI then chatted online with someone else who recommended the same laptop as the other person but then at the end of the conversation, said that out of the two, he would recommend the first one that I originally ordered because it is more powerfulWell this person then stopped responding to me so I closed the chat and called the next day (Monday) to speak with the sales manager bec
Hello, I purchased two Philips Lightstrip Plus smart light from Dell.com The name of the item on the website was "Philips Hue Lightstrip Plus - Light strip - LED - million colors" When I received the items, I learned that they were not actually smart light, but rather two extension cables for smart lights This was not made apparent in the item name on the website I found this item by searching Google for "Philips Lightstrip Plus" I contacted Dell and asked them to send me the actual smart lights in exchange for the extension cables, and to honor the price listed on the website I was told that they would ship the smart lights, only to later learn that they again send another set of extension cables After multiple chats and phone calls with customer service, they refused to send me the smart lights They only offered to refund the extension cables Their advertising and very poor customer service resulted in a big waste of my time
I purchased a device through the Dell online website and was incorrectly charged an additional $230 on my credit card. The total charge on my credit card was suppose to be $318.10, but I was instead charged $548.10. I purchased the device through an online chat agent and I have a chat log from Dell confirming that $230 in gift cards were suppose to be applied, but it seems they were not for some unknown reason. I have tried resolving the issue through Dell support, but have so far been transferred between 4 different departments. I was also transferred to a few incorrect departments, and was told I was being transferred to a supervisor when I was not. A Dell agent offered to initiate a return, but I would have to wait ton receive the product, ship it back, wait for up to a month for the return to process, wait for the credit to process, and then place the order again with the hope that the gift cards get credited correctly this time. In additional to this being a nonsensical solution,
I bought my Dell lap top back in August I have been unable to use my laptop now cause it won't go past the activate windows and it won't let me even do that and the sound stop working on it a week ago after the first issueNow I'm being told by Dell that the only way to fix it is if I pay them to fix the software they installedI do not feel after paying over 309$ on this lap top and only having it a few months you would think this company would stand by the product they put out and stand behind the software they use I want my lap top fixed, replaced or give me back my money and I will never ever bye another Dell product evver
I ordered a Dell Inspiron onlineOne thing led to another and it shipped backMy order nunber is [redacted] I was supposed to have my refund for $by the 23rd and never got itThis is the second or third week in a row I called and didnt recieve my money
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
I've been having persistent problems with some Alienware machines ordered from Dell a few months ago Specifically, the machines have been persistently crashing I escalated this request to customer support, and they were not able to fix the issues I then emailed Michael Dells email address, and someone from India called me and sent out a service technician This technician made the problem even worse, as the machines do not even boot at this point, so I have non-working machines
My mother board quit after just one year of use Now I can't even buy an extended warranty
RE: Order # [redacted] I purchased a high end Dell XPS laptop on Oct 9th, It cost me $ It was shipped and received at the start of November It was only recently opened and used a handful of times Since the first time it was booted up it suffered from screen problems Dell acknowledged this and told me to send it to their repair depot I had a one year mail in warranty which was good until Nov/ They (Dell) stated that they replaced the LCD, SSD Drive and re-installed the Windows Operating system When I received the laptop back it did not have the operating system loaded properly I tried to resolve this with numerous Dell technicians to no avail To add to my misery, I noticed that there might still be a problem with the "newly" replaced LCD I finally had to demand that this situation get "escalated" Dell had someone from their "Advanced Resolution Team" (Corporate), a man called [redacted] call me to discuss the case He advised me righ
Since January 8, I have been engaging with Dell for warranty repair of my Dell computer It has a video problem that they have yet to figure out and repair I have over emails, phone calls, of my own hours and over a week of time where I sent my computer to Dell warranty repair only to have it come back with the same issue For the last week Dell representatives have told me they will get back to me with an email after promising me that I would hear something within hours from their "highest level or technicians" only to wait a week and via email be told to not contact them they will contact me when they (Dell) has an update Meanwhile I am without a repaired computer...and on extended warranty And to top that I have received phone calls this week to follow up with me on how the repairs to my fully functioning computer are performing from other Dell associates
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more